Interactive Customer Evaluation

Comments Regarding NAS II Street Lights:

1) As I was out for my morning run I noticed that the lights are out on the Ensign, Italian and NATO flags. I do know that if the light is not on the Ensign after sunset than evening and morning colors should be observed. I would encourage PWD to fix the lights or the command implement morning and evening colors to ensure proper respect for our Ensign. Thanks for your attention to this matter. In addition to the lighting for the flags on NAS II the lighting on the entire street from 618 to the end of the road by the post office is OOC. Not sure why again but this is a safety hazard for morning runners. I almost tripped a few times as well. Thanks!

2) I have been stationed here for about 4 months now and it is really frustrating to see that the ensign is not illuminated in the hours of darkness. Back on my post we conducted colors every day to ensure the national ensign was properly honored. I have seen the lights work before but that was only for a few days and again just darkness on the street and for the flags. This is also a safety concern since I run in the morning and not only do I have to look out for dogs but also pot holes. In the dark makes things even more concerning. Can we get these lights fixed please?

Response:

We have received multiple comments regarding the street lights on NAS II, in particular the lights in front of the command building and the AMC terminal. Our response appropriately addresses all of your comments and concerns.

Thank you for bringing this issue to our attention. After an electrical inspection, Public Works discovered faults in the street light circuit as a result of rain or high humidity. Public Works has isolated the street light and flag light faults between Bldg. 622 and 452 and you should see them on at night. Public works has submitted for a long term repair for the entire circuit. Again thank you for the watch team backup!

Comment Regarding the Galley:

A couple of months ago the commander mentioned concerns of the galley in his all hands message. I am US Military retired working on NAS Sigonella for NAVSUP. In CONUS locations the Galley or DFAC as we called it. was open to GS employees, contractors and Military retirees. My thought is the galley mentioned that due to the decrease in customer base they would no longer be able to provide certain items. Why does the Galley not open their services to USGS Employees and retirees? Even if they charged 1 or 2 dollars more than the normal rate. The reason I am interested in this is that NAS Sigonella is located in the middle of nothing. The options for a decent healthy meal are very limited. Opening the galley to all personnel that support the mission in Sigonella would not only increase revenue for the galley but would offer those that support the warfighter healthier dinning options. Ultimately making the entire workforce combat effective. In my certain circumstance I have a service connected disability that requires me to eat healthier. That is very difficult to do here.

Additionally I don’t feel it is correct that Italian Cabernari and civilians that work for NATO can eat in the Galley because they have NATO ID Cards but our local nationals that have been loyal and support this Command cannot.

I believe we could open the Galley to all CAC holders even if at an escalated price. This would be a win-win for everybody including the Galley. If you could please take my suggestion into consideration and reply with a response that would be greatly appreciated. Thank you in advance to any efforts you apply to this matter.

Response:

Thank you for leaving us a comment as we value our patron feedback and suggestions to help us improve our overall galley services. The current policy for authorized galley patrons is set forth by CNIC Instruction 4061.1A, dated 1 March 2018. In that instruction, civilians are permitted to eat in the galley only once per month for special meals (Thanksgiving, Christmas, Service Birthday, and diversity-themed meals). There is no opportunity to make an exception locally, but we will forward your comment to the Galley Ashore Region Program Director (RPD), who is NAS Sigonella’s representative voice to the CNIC Ashore Galley Program Manager.

We are also only funded based on our Active Duty numbers who are on RIK (Rations In Kind) so adding civilians on cash sales would not help us financially as our fees are essentially at cost. In a nutshell, our current instruction, and funding stream limit our ability to open the Galley to civilians, including GS civilians on a routine and ongoing basis. Thank you again for your suggestion and if you have any further questions, please feel free to reach out to our Food Service Officer directly at 624-5739 or jonathan.delacruz@eu.navy.mil”

BZ to FFSC:

I want to give a huge shout out to Alicia Dolloo for assisting me in getting an appointment with the VA representative this on Tuesday. The schedule was accidentally erased and instead of telling me to choose another day and having to come back she worked the schedule for me to be seen at the same time as originally schedule! Thanks for all that you do Alicia! Give this lady a raise!

BZ to Security:

Today I went through NAS I to go to drop my child off to school and I was greeted by the Security staff with a friendly smile, a hearty welcome aboard as well as wishing me a happy birthday! I wanted to thank the security team for their hard work and being an USAF officer I know how thankless standing an entry control point post can be. Thanks again for your hard work and attention to detail!

BZ to Post Office:

I was having a rough day today prior to making it to the post office. When I finally arrived Ms. Samantha was very nice, professional, and hilarious while addressing my concerns. I almost told her my whole life story, and she listened while multitasking with other customers. Also, when her and the Sgt. are working together I am in for nonstop laughing. Great team, thank you NAS 1 post office.