Interactive Customer Evaluation

Customer Comment Regarding MWR Trips:

We have received comments regarding the lack of availability and the pricing of MWR trips which allow children.

Response:

By necessity, MWR Sigonella’s Community Recreation Program is severely limited in the services we can offer due to COVID-19 restrictions. The few trips we have been able to offer are mostly outdoors due to these limitations. We are always on the hunt for family friendly trips, but many of the organizers do not allow for younger children to participate for safety purposes, especially in the winter. The hiking trips and deep sea fishing trip, for example, are in hazardous locations or contain dangerous terrain not suitable for younger patrons.

In regards to the cost of the trips, we offer half-priced and “no-cost” pricing for younger family members in the understanding that they will not experience the trip in the same way as an adult. Our prices are set as low as possible in order to cover the costs required for labor, transportation, fees and meals. If you are interested in exploring the island on your own when restrictions allow for it, or if you have an idea of an activity you would like to see, we are always available to provide resources and help you develop an itinerary that works for you and your family at the Community Recreation Office. You can reach contact Rebecca Yarling directly at 624-4488.

Bravo Zulu

BZ to Post Office:

All of the staff is very kind and helpful at both post offices. Vito Seminara and Eric Jones really helped me a lot and were very kind and energetic even though I came with a lot of boxes right before they closed. They stayed late to make sure I got everything sent out before I had to leave Sig that night. Very grateful!

BZ to Post Office:

I would like to thank the men and women from the NAS 1 Post Office for being great professionals. I have been utilizing their services the past couple of years and I have never left disappointed. I want to recognize Samantha Jackson and Alex for their bright and cheery attitudes and always there to lend a helping hand. Good job!

BZ to Post Office:

Sgt Wilson does an exceptional job. He was friendly, efficient and informative to help enhance my future experiences and decrease wait times. He went out of his way to assist me with my packages even though I came in right at 1600. Bravo Zulu to him and the staff for working extra hard during this holiday season.

BZ to Post Office:

This is for the mail center that I frequent on base. Normally I don’t really say much but I come in to pick up mail on NAS II and was very pleased with the cooperation and help I received as per my command. I don’t want to single anyone out, but it does mean a lot to have customer service during these times. We do appreciate the help mail does for us. I know people that work at mail and it’s a thankless job, so during these holidays and lockdowns, on behalf of all of us, Thank You for your service. Customer service changes our look at people as workers not just in uniform.

BZ to Post Office:

The Postal Team at NAS 2 is amazing. I have never seen a group of young Sailors and Local Nationals so professional with such great customer service. Some of our other base services could learn from our Postal Team, they are setting a great standard for customer service across the base. Specifically I would like to shout out LSSN Mattingly and Local National Seminara Vito. I hope these Sailors and Local Nationals are being properly recognized for the hard work and dedication.

BZ to PSD:

Everything excellent with the service of Reinaldo Algea.

BZ to Security:

I recently discovered the front license plate of my POV was missing. I started the process of having to report with a statement through security and then through the Italian security liaison. This led to taking the statements, translations, and paperwork to the Carabinieri building on NAS 2. I would like to thank everyone involved for being kind and making it a smooth process. It took less than 45 minutes. I would especially like to recognize Ms. Maddalena Giacchino, one of our security liaisons. She was personable, helpful, and offered me information for the future. Her directions were clear and precise. I highly recommend using our liaisons. They are wonderful and an asset to our base. Thank you for keeping Sigonella running smoothly in the new year.

BZ to MWR:

BZ to Coach Mewborn. It’s been almost a year since he coached my child through MWR youth sports, but he still remembers their name, says hello when he sees them around base, and makes them feel special and cared for. Thank you, Coach!

BZ to Housing:

Good morning. Just wanted to acknowledge Ms. Elena Luizzo (NAS Sigonella Housing Department) for her professionalism, initiative, world class customer service, and hospitality. Elena walk me through the entire process in setting up a new place out in town that made the overall experience smooth and seamless. She provided clear step by step guidance that made the entire process reassuring and less stressful.