Interactive Customer Evaluation

Interactive Customer Evaluation

Comment Regarding Postal Office HVAC:

I went over the post office there different times this week on different days. There is no air conditioning in that building! If felt really uncomfortable. I asked why the air conditioning wasn’t working, they told me that a service call was placed two weeks ago and PWD has not taken action.

Response:

I hear you! Comfortable living conditions and working environments for everyone who lives and works aboard NAS Sigonella is among my highest priorities. Air conditioning is critical part of our quality of life efforts, especially during the hot Sicilian summers. As you may have seen in a recent all-hands notification, we temporarily closed the NAS 2 post office during the afternoon periods to provide relief to the employees during the hottest time of day until PWD could restore ventilation and air conditioning.

In regards to PWD not taking action, the hot weather places a huge load on our older HVAC systems across base, and in some cases these systems have difficulty keeping up. No matter how old the HVAC systems are, PWD works diligently to groom and maintain them. Prioritizing those efforts and resources across base for the HVAC systems that do experience failures can lead to a perceived delay in repairs.

Recently, technicians at Public Works restored the HVAC at the post office to a limited capacity which has allowed the post office service desk to return to normal operating hours. We anticipate the HVAC system will be fully restored by the end of the month.

If you experience any HVAC issues, please work with your building manager and chain of command to submit the job to Public Works Department. And as always, I do want to hear from you, so you are always free to submit an ICE comment if there has been no resolution.

Comment Regarding MWR:

Is the family fitness room limited to those working out with children? If so, it is poorly regulated and the rules are not being enforced by staff. With limited equipment available in the family fitness room, regulation would be appreciated. It’s frustrating when equipment is being used by those without children working out in the family fitness room. This is a hindrance to those trying to workout while their children are in the kid’s corner. I’ve overheard multiple conversations about using the family room because the individuals are intimidated or uncomfortable working out in the main fitness area. My suggestion for this is to offer a class (monthly for example) for those who are unfamiliar with gym equipment and/or weights. This would not only ensure patron safety, but also free up space and equipment in the family fitness room for those with children who are limited to that area.

A cable machine or multi-function machine would be a great addition to the family room. The weight selection for a full body workout is limited with just the Hoist equipment. A smith machine or squat rack would also be highly appreciated by all.

Response:

Thank you for your patronage and taking the time to provide your feedback. The Family Fitness area is open to all authorized fitness patrons. However, families accompanied by their children should have priority for equipment use and space. In addition, MWR currently offers two classes a week for people accompanied by children; FamFit and Marinai Stroller Fit. Both classes are geared for people of all fitness levels.

For gym-goers who are hesitant about using the main fitness area, there are three certified personal trainers on MWR staff at the NAS 1 fitness center (Monday-Friday 0700-1630). Each trainer provides gym equipment orientation classes by appointment. Additionally, Health Promotions offers an “intro class” once a month in conjunction with the fitness team. If you have any other comments or concerns, please contact our Fitness Director, Elizabeth Leonard at elizabeth. leonard@eu.navy.mil. Thanks for your feedback and see you at the gym!

Comment Regarding Big Al’s:

I have a concern for Big Al’s that’s on NAS II. There are very few choices that we have access to here on NAS II and half the time Big Al’s is the only one open. Their card reader no longer works which is fine, but they only accept cash be it USD or EURO but it is unfair that they do $1 to one euro match. This is now the third time that I have paid a $10.70 USD bill with 20 euro and only get back 7-8 euro depending on who is at the cash register. Euro is worth more than the dollar so I am confused as to why I am getting less back and why they are essentially ripping us off when they are the only option we have available for dinner 99.9% of the time. Just hoping whoever manages them as an entity is able to address it. With minimal access and means of transportation I just don’t want to be taken advantage of and lose money.

Response:

Thank you for taking the time to raise your concerns and bring this issue to my attention. The NEX has ordered new card readers, or ADC machines, and they should be installed by the end of the week.

Regarding the exchange rate, what you have described in your comment is not a practice in line with NEX policy. I have personally discussed this issue with the NEX general manager. She is looking into this issue to ensure it does not happen again. The NEX facilities are required to exchange money on the most up-to-date daily exchange rate.

If this happens in the future, I urge you to ask the cashier why they are not giving you the proper exchange rate. If at any point you are dissatisfied with your experience in any NEX facilities, and would like immediate assistance, please do not hesitate to call or contact the NEX General Manager at Teresa.goley@nexweb.org

Comment Regarding Commissary:

I was not able to find the section to leave comments regarding the commissary. I apologize if I overlooked it. Today has been the second time that I’ve bought cookies from the deli and “nuts” not been listed on the label. Normally there are “Chocolate Chip Cookies” and “Chocolate Chip Cookies with Walnuts”. After the first incident happened, I had been careful to look at the cookies and make sure there weren’t any nuts in them. However, today I was in a hurry and didn’t double check. I have a nut intolerance versus an allergy, but had this happened to someone who had a severe allergy, they really could have been in trouble. I understand that this is risk that is taken by the customer when they buy food from the deli and that cross contamination could happen, but this seems like it has become a consistent problem over the last few weeks, even after speaking with a manager about it at the deli.

Response:

Thank you for bringing up your concern as I understand the potential risk to patrons affected by nut allergies. The issue has been brought to the attention of the commissary manager. We will continue to work on process improvement at the deli, but in the meantime, the deli personnel have been instructed to bake one cookie flavor at a time to avoid any mistake, and to pay very close attention during labeling. For a quicker response, the commissary suggestion box is located on the right wall at the entrance at bottom of the Consumer Corner logo. Also, if you are looking for more immediate resolution, feel free to call the manager on duty at any point the commissary is not meeting your expectations.