Interactive Customer Evaluation

Comments Regarding Holiday Closures:

As a member of the Sigonella community since 1987, I have never used or complained about anything that was done at Sigonella. But with the Commissary being closed now on Italian Holidays (too); I feel we veterans and members of service and private contractors are all being wronged! In the last three decades there have been challenges that the Base and Commissary have always overcome. But now, because of covid-19, I feel that the decisions are not warranting the proper resolve. Before covid-19 the Commissary was always open, and only closed during American National Holiday’s and festivals like Thanksgiving, etc. But now, our Commissary employees here at Sigonella are also being allowed to have off more and more Italian holiday’s too. I am now seeing the Commissary being allowed to close for more and more holidays, e.g., American and Italian holidays. How does this benefit the Sigonella community? Now the Commissary is being allowed to be closed twice as much as they were in comparison to previous decades. How does this benefit the Sigonella community, as the Italian stores are also closed on Italian Holiday’s. Maybe we should look at this inconvenience a little bit better, or higher/use American employees only?

Response:

Thank you for sharing your perspective. The precautions taken due to COVID-19 have created unparalleled challenges for everyone, including us here at NAS Sigonella. Formal Navy policy was to align as closely as possible to host nation policy. Therefore, our policies were directed by higher Navy authority and directly informed by Italian decrees designed to mitigate the spread of COVID-19 at the local level. Since Italian decree mandated closures of grocery stores during Italian holidays, we followed suit. Additionally, the Sicilian decree required all shops to be closed on Sundays. In response, the commissary added hours on Mondays to continue to serve our community during this crisis. As the decrees have continued to change, so have the hours of the Commissary. We look forward to providing you with the best service we can.

Comments Regarding Gym Cleaning Crews:

Since going back to the gym on NAS1 this past week, I have witnessed, on multiple occasions, the cleaning crew in the men’s locker room wearing no masks. It is very concerning that they will be cleaning the building but not wearing a mask to prevent the spread of possible contaminates to what I am assuming is a good portion of the building.

Response:

Thank you for your feedback. Just like all patrons of the gym, the cleaning crew should be wearing masks. If you see someone not following this directive, do not hesitate to report the issue to desk staff. They have the responsibility to ensure that people are wearing appropriate personal protective equipment while inside the gym facilities.

Comments Regarding Stray Cats on Marinai:

We have received multiple comments about residents feeding stray cats in Marinai.

This is a friendly reminder that all pets on Marinai should either be kept indoors or within fences. In addition, we remind everyone that it is base policy to not feed stray animals. According to NAS Sigonella’s General Order Number 1, “it is strictly forbidden to feed or encourage the presence of any stray animals aboard any property in the AOR of U.S. Naval Air Station Sigonella, to include but not limited to NAS 1, NAS II, Navy Munitions Compound, Niscemi, and Marinai Housing.” Lastly, violating this order may result in administrative or punitive action.

Bravo Zulu

BZ to PSD:

Everything was great. A special thanks to Mr. Reinaldo for his great attitude and assistance in helping us out today.

BZ to the NEX:

Anna is such a wonderful person. She is professional, so helpful and always puts you in a good mood. Top of the line customer service!

BZ to MVRO

I recently received correspondence from MVRO regarding updating of my auto insurance for the purposes of renewing my gas card, and with one phone call and an email, I was able to submit. Very easy. I did get a second reminder after I had already submitted, so not sure why that happened. However, when I replied to confirm MA2 Heather Dodson was extremely helpful and prompt with replying with the information I needed. I just wanted to submit that I appreciated her answering all of my questions. Very professional! Thank you for the opportunity to put in this comment.

BZ to MVRO

I’d like to give a BZ to MVRO. The new process for paying road taxes is fantastic. I work on NAS 1, and I didn’t have to take a chunk out of my day to drive to NAS 2. The clerk who took care of me, MA2 Dodson, was extremely responsive, and the whole process was completed in about 30 minutes. Airman Young and Petty Officer Taylor were also very helpful when I called for information last week. This is what great customer service looks like.