The Signature | May 25, 2023

Interactive Customer Evaluation

Q.Considering many are here accompanied as well as Active Duty, it would be nice if the NAS 2 Galley had special meals on occasions such as Mother’s Day and Father’s Day. There are so many monthly themes that the Galley could implement in their menus but also be open for non-Active Duty members, such as Federal Civilians and Dependents.

Q.I am a government employee (GS) and was with a group of military officers and other GS employees, the GS employees were denied access to eat. Why is this? We are government employees. Any other galley I have gone to welcome all government employees. I would think about changing your policy and allow all government employees to dine at your galley.

A. CNICINST 4061.1A is the guidance that ALL Navy Galleys must follow. This instruction specifically states AUTHORIZED PATRONAGE FOR NAVY SHORE GALLEYS and specifically annotates that all Headquarters, Regions and Installations must abide. For your awareness the following are AUTHORIZED PATRONS at Shore

Galleys: Rations-in-Kind (RIK) Sailors permanently assigned to the installation or supporting commands or RIK Service Members assigned to commands not directly supported by the host installation galley (i.e., ships in homeport, hospitals, brigs, etc.).

The following personnel are authorized to purchase meals in a shore galley: Active Duty personnel (U.S. and Foreign Military); Reservists on Active Duty; escorted family members of Active Duty personnel & reservists on Active Duty; midshipmen, cadets & Naval Reserve Officers Training Corps personnel on orders; government civilian and contractor travelers on orders when authorized to subsist from the shore galley; Civilians & contractors who work in the galley (only at their work location).

Nonprofit youth organizations and military sponsored tour groups may dine at the galley but only when approved by the installation CO.

The primary function of base Galleys is to provide food to RIK and Active Duty eligible Sailor’s or service members that are permanently assigned to the ashore installations. Because the current surcharge rates do not currently provide sufficient reimbursements of costs, ashore Galley patronage is limited to this list. Now in response to why they are allowed in during special meals per this instruction the CO may authorize opening the Galley once a month to retirees and other civilians. We schedule this special meal to recognize the strength of diversity in our armed forces and heritage. (Asian-Pacific heritage month, Pride month, Navy Birthday, etc). Additional occasions per month are not budgeted for but can still be recognized with a cake cutting. However if these special meals create a financial or manpower burden to the Galley and/or hinders access to the meal for RIK personnel, then access will be revoked. Our manning is budgeted off of RIK Service Members, NOT CASH PAYING PATRONS and even active duty members receiving BAS can be turned away if the cost or man-hours spent to produce becomes too much for the Ashore Galley. A potential example was for the Christmas Special Meal when there was the water shortage on NAS II.

Q. The electric stove that was issued to us doesn’t work. They tell us we need a certain pan called the induction pan. The NEX doesn’t even sell these types of pans. I already have my own pans and I shouldn’t have to buy a whole new set of pans. If you issue use new electric stoves you should at least make sure you have the pot and pans in the NEX or you should issue you use something to use.

A. We currently have been swapping out the old electric heating coil ranges at both buildings over the last year. The new units that are going in require a magnetized base pan to trigger the heating coil to introduce heat and if the pan is taken off or not connecting then the coil shuts off. These

are being installed because they are a safe option to have in a barracks. If you leave the range on and no pan is on the range the coil isn’t engaged and won’t start a fire. Right now we have installed 80 in both buildings with a CAMO package to install the rest within the next year. If the old one fails they install one of the new ones that we have at the warehouse until those stores are depleted or the CAMO will replace them. In the handbook that you are given it states the purpose of the pans and what type you need to buy. These pans are available at the NEX. I do not know the availability at any given time because we are starting PCS swing at the barracks but they are a product that the NEX carries. If you have any questions please feel free to reach out to housing.

Q. Today 17MAY23, the driver did not bring the appropriate shuttle during the first run. The posted schedule states that the first run of the day from Monday-Friday is supposed to be a 55-Passenger Vehicle (Bus). Luckily, there was only 15 in total this morning but this can turn into a safety issue if this becomes a trend. 1. Please post accurate POC information at each bus stop so riders know who to call or report issues. Currently there are no posting at any bus stop or on the shuttles. The schedule does not have POC information either.

A. We apologize you were inconvenienced with the shuttle bus service and completely understand your frustration. The shuttle is a contracted service and we are working closely with our contractor to resolve the well-founded issues you mentioned. While the bus drivers cannot predict or control traffic delays impacting their schedule, they surely should never be leaving the bus stop prior to listed timelines. The shuttle bus runs 8 times from Monday to Friday and 5 times on Saturday and Sunday/Holidays, from NAS I/Marinai/ NAS 2. We found that providing a 55-passenger bus during the 1st and 7th runs for the NAS I-NAS II Shuttle Bus daily from Monday through Friday, and a 19-passenger bus during all other NAS I-NAS II runs, has resulted in an acceptable level of service. This can always be discussed/negotiated with the contractor, in the event that the smaller bus is insufficient. The sub-contractor informed the contractor that multiple bus breakdowns have been experienced over the last week but they should have most of them repaired and back in service this week. We were informed, in the future, if their larger bus breaks down that they should use two of the smaller ones to make up the difference. PWD will update any outdated information at the stops. Thank you again for bringing this to our attention.

BZ

Excellent service at PSD. The Analyst followed up and took great care to ensure received what needed. She went above and beyond.

I received wonderful service from our security team at the NAS1 gate office today. They promptly provided my friend with a week long pass and the process was seamless. They were so kind, helpful, and patient with my many questions. However, I was very disappointed at the site of the workspace we provide for our security team. This space is one of the first impressions guest have of our base, and our security team work exhausting hours (including nighys and holidays). It would be nice for them to have a clean, updated, professional environment for them to spend their time. A nice workspace can also benefit the emotional wellbeing for our security team. Thank you for your time