Interactive Customer Evaluations

Comments Regarding Ensign:

Not sure who is responsible for the maintaining of the ensign on NAS 2 but it as well as the Italian flag are starting to show signs of wear and should be replaced.

Response:

Thank you for your constructive feedback. Shortly after receiving your ICE comment we were able to work with protocol and the Command Duty Officer to quickly replace the flag showing signs of wear. Please continue to let us know if you see discrepancies like that around base.

Comments Regarding NEX Optical:

Is there a possibility of opening up vision center?

Response:

As of Monday, 04May, aligned with the Italian government and Sicilian regional decrees the NEX optical shop is open with social distancing measures in place from 1000-1600. Thank you for your suggestion!

Comments Regarding SigList and Social Media:

We have received multiple ICE comments regarding the conduct on local community social media group.

Response:

The Facebook group “SIGLIST” is in no way connected to or controlled by NAS Sigonella. Anything posted there is by people in their individual capacities.

However, I would like to take this opportunity to remind Sailors that their conduct online should be no different than when in uniform standing amongst their peers and leadership.

Per Navy social media policy, your actions online are potentially no different than in-person from a legal perspective. So please carefully watch your conduct and respect each other no matter what page you choose to browse. Cyber-bullying has no place in our Navy.

Our official page is www.facebook. com/NASSigonella, and your questions and comments will always be answered if you send a direct message to the page run by our expert public affairs team. Comments Regarding Temperature Checks:

Comments Regarding Temperature Checks:

We have received multiple ICE comments regarding temperature checks, particularly at the NAS II gate.

Response:

There is a perception that the Italian Air Force Security preferentially pull over Americans or just wave certain cars through without a temperature reading.

Since the health and wellness of our force and the NAS Sigonella community is my top priority, I assure you these perceptions are false. Initially, on the rollout of the temperature checks, there were many kinks which needed to be worked out. As I am sure you know by now, it is a fairly smooth process and we have had very few high temperatures over the past month.

CMC and I have looked into the issue and the only exception granted to temperature checks are the security personnel who must pass through the gate multiple times a day, such as Naval Security Forces, ITAF Security, and Carabinieri.

When these personnel arrive to work, they are initially screened. Once on-base, following their temperature screening, these employees get into the squad cars and conduct multiple patrols a day, which include multiple passes through our gates.

Keep in mind that many of our NAS Sigonella employees are only temperature checked once a day, in the morning on their way into work. To continually check security vehicles on every patrol would unnecessarily delay access to the base.

I fully understand and appreciate your concern and thank you for voicing it.

Bravo Zulu BZ to Peter Faulk

I would like to take a moment to send a big shout out to Peter Faulk, housing director. We arrived to Sigonella over three years ago and from the very first week of living in our house in Marinai and needing help he has always gone above and beyond. Extremely caring and professional about his job and our community. We just PCSed from Sigonella and I wanted to make sure he knows it didn’t go unnoticed. Thank you for making things always go so smoothly. To him, housing team and Pizzaroti.

BZ to Graziella Pulvirenti

Graziella Pulvirenti was amazing, attentive and professional! She’s a valuable asset to the utilities department and was great about making sure I was taken care of .

BZ to Kathleen at Housing

Kathleen is absolutely awesome! My wife and I are very worried about transportation issues that moving out of bachelor housing will cause. Her willingness to help and put us at ease is the best customer service experience I have been on the other side of in the 29 months I have been stationed here.

BZ to Housing

Kathleen Seymour has been absolutely awesome! She has been especially accommodating amid the corona virus quarantine and worked to get us moved in without breaking any social distancing regulations. She has excellent customer service and will get the job done!