Interactive Customer Evaluation

Interactive Customer Evaluation

Comment Regarding MVRO Gym:

The saunas and showers are not very clean. In addition on NAS I the showers in the male head, half of them don’t work. It never fails that I need to use athletics foot cream once I am done using the facilities or I will come down with athletics foot. Yes I use shower shoes and it is a won-der no one hasn’t caught MERCA, or maybe they have but the population doesn’t know about it. Please clean up the NAS I and II saunas and fix the showers. Thanks!

Response:

Thank you for your feedback about our facilities. We apologize that you have had a less than sat-isfactory experience. The locker rooms are cleaned by the PW base contractor daily but based on foot traffic and the time of day they clean, it can feel like it is not enough. We will ask Public Works if they are able to increase the number of times they clean our facility but it usually comes down to funding. With that said, we do know that our gyms are cleaned to a satisfactory manner that enables us to avoid serious infections such as MRSA. To date, no report of MRSA incidents have occurred. We are not aware of a time when we have had half of our showers down at once but there was a period of time where two were out of order. We apologize for that inconvenience. If you have any questions or additional comments, please contact Elizabeth Leonard at 624-0504 or by email at elizabeth.leonard@eu.navy.mil.

Comment Regarding the Pool:

We have received multiple ICE comments regarding the pool extension. Though our response addresses the concerns of all, we have provided one comment as a representative example:

NAS Sigonella is the Hub of the Med, supporting warfighters and maintaining mission readiness, right? How can we do that if we don’t even take physical fitness seriously? The pool is closed for an additional month?? The gym hours have not changed AT ALL even after numerous complaints. What mission can we support if more than half our servicemembers don’t have the cardiovascular endurance to cross large distances? What mission can we support if our service members lack the upper body strength to drag/ carry a person to safety? Or better yet, do even two pull ups. Motivate your active duty staff to come work out by making our limited fitness services more accessible. Copy the hours from ANY installation that is NOT Sigonella and you will see how other installations are doing better than us. Establish an outdoor gym area. FIX THE POOL.

Response:

First off, I understand your frustration with the recently announced delay in the NAS I pool re-pairs. Maintenance of the NAS I pool is required for safety reasons, and the lengthy closure is largely due to adhering to strict environmental laws while draining the pool.

To accommodate the extended closure of the NAS I pool, 27 hours per week were added to the NAS II schedule, which is where you will find our NAS I lifeguards. During this timeframe, we have been able to accommodate all requested Command trainings, PRTs, and Active Duty who wish to have extra training to pass swim qualifications.

Please know that we always analyzes our utilization numbers to best accommodate our customers. We don’t have maintain later pool hours due to the fact that over the past two years, we have only averaged three people swimming during our last during our last hour of operation (1700-1800).

During this past summer, we had an overwhelming need from our operational commands at NAS II to have lunch swim hours available each day. In fact, the NAS II pool had so many patrons that we had to turn people away. To accommodate the over-utilized facility at NAS II, we reduced the NAS I pool operations by six hours per week during a time frame which never had more than five people swimming. As a compromise, we offered two lanes for lap swim during open recreation swim each day. Overall we offer more hours of lap swim time at both facilities than we have in previous year. Second, those who successfully join and excel in special programs overcome adversity which far outweigh perceived limitations in pool hours. I personally know the leaders on our installation and I know they would assist you in reaching your goals if you respectfully brought your particular issue up your chain of command. If you feel as though your command is not providing you the time to accomplish your goals, let me know who you are and how to contact you and I will personally talk to your chain of command via the formal military channels to address your particular issue.

Lastly, my public affairs officer, Lt. Karl Schonberg has signed up for two local gyms over the past ten months of living here. Each offering its own aquatic facility. If you need help in how to sign up for a local gym, he can walk you through the process by calling 624-6986.

If you have any more questions or concerns about NAS Sigonella aquatics facilities, please con-tact the Aquatic Manager at 624-3785 or by email Elizabeth.cole@eu.navy.mil.

Bravo Zulu

BZ to Liberty Center:

The Manager of Liberty Center, Marissa Johnson, she goes out of her way to ensure happiness and customer service are met with top priority. She provides services for her Sailors and Marines in any way possible.

BZ to Security:

I just wanted to say thank you to the Navy Security Forces member who helped my wife out when her car broke down at the NEX a few days ago. We are new to this post and really aren’t familiar enough with our new surroundings yet. Good to know the hospitality of the Navy is there for both Soldiers and their families here in Naval Station Sigonella.

BZ to MWR:

Our family had an amazing and wonderful time at the MWR Christmas event last Saturday morning. It is our favorite event and still is! Everything was well planned and there were so much to do. Our children had the most fun shopping with the elves. Absolutely loved the backdrop and being able to take a picture home instantly for free! The decorations throughout the gym were cute like the gnomes. Food and music was great! Thank you MWR!