NASHVILLE PUBLIC LIBRARY Board of Trustees Meeting December 8, 2020
Nashville Public Library Board of Trustees Agenda December 8, 2020 WebEx – 12:00 noon
I. II.
Call to Order / Roll Call Metro Ordinance required to be announced at all Board Meetings – Chair, Keith Simmons a. “Pursuant to the provisions of § 2.68.030 of the Metropolitan Code of Laws, please take notice that decisions of the Nashville Public Library Board may be appealed to the Chancery Court of Davidson County for review under a common law writ of certiorari. Any appeal must be filed within sixty days after entry of a final decision by the Board. Any person or other entity considering an appeal should consult with an attorney to ensure that time and procedural requirements are met.”
III.
Motion to Approve Conducting Meeting by Electronic Means and Suspending Rules a. I move that the items on the meeting agenda constitute essential business of this Board, meeting electronically is necessary to protect the health, safety, and welfare of Tennesseans considering the COVID-19 outbreak, and any rule that conflicts with Governor’s Executive Order 16 permitting electronic meetings be suspended.
IV.
Public Comment
V.
Board Chair Comments, Keith Simmons, Chair a. Resolution Recognizing Elyse Adler upon her Retirement
VI. VII. VIII.
Approval of Minutes: October 20, 2020……………………………………….…pgs. 1 – 4 Library Director Report, Kent Oliver Staff Reports a. Civil Rights Room, Andrea Blackman
IX.
New Business a. Resolution Updating Patron Rules of Conduct, Susan Drye…………….pgs. 31 – 32
X.
Adjournment
Next Scheduled Board of Trustees Meeting January 19, 2021 Location: TBD
Nashville Public Library Board of Trustees October 20, 2020 meeting notes WebEx – 12:00 p.m. Members Present:
Joyce Searcy, Kate Ezell, Katy Varney, Charvis Rand, Keith Simmons, Robert Oermann, Adriana Bialostozky
Library Staff:
Kent Oliver, Bernadette Hugan, Elyse Adler, Terri Luke, Susan Drye, Jena Schmid, Lee Boulie, Larry Jirik (WebEx support), Kate Collingwood
Also Present:
Derrick Smith, Assistant Metropolitan Attorney at Metropolitan Government of Nashville and Davidson County, Tyson Moore, Nashville Public Library Foundation Board Chair, Shawn Bakker, Nashville Public Library Foundation President, Juli Mosley, Margaret Behm, Jeanie Nelson
XI.
Call to Order / Roll Call The meeting started at 12:04 p.m.
XII.
Metro Ordinance required to be announced at all Board Meetings “Pursuant to the provisions of § 2.68.030 of the Metropolitan Code of Laws, please take notice that decisions of the Nashville Public Library Board may be appealed to the Chancery Court of Davidson County for review under a common law writ of certiorari. Any appeal must be filed within sixty days after entry of a final decision by the Board. Any person or other entity considering an appeal should consult with an attorney to ensure that time and procedural requirements are met.”
XIII.
Motion to Approve Conducting Meeting by Electronic Means and Suspending Rules “I move that the items on the meeting agenda constitute essential business of this Board, meeting electronically is necessary to protect the health, safety, and welfare of Tennesseans considering the COVID-19 outbreak, and any rule that conflicts with Governor’s Executive Order 16 permitting electronic meetings be suspended.” Robert Oermann moved to approve conducting the meeting by electronic means and suspending rules; the motion was seconded by Charvis Rand and passed unanimously.
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XIV.
Approval of Minutes: September 15, 2020 Robert Oermann moved for approval of the minutes from the September meeting; the motion was seconded by Charvis Rand and passed unanimously.
XV.
Votes for Women Update, Kent Oliver a. Kent asked everyone to recognize Juli [Mosley], Margaret [Behm], and Jeanie [Nelson] for their work on the VFW room and their sincere passion for the project. Kent virtually presented each of them with a framed piece of art in appreciation. Juli asked to thank the whole staff at NPL for their work as well.
XVI.
Library Director Report, Kent Oliver a. General Report i. The Southern Festival of Books happened a couple of weeks ago and NPL hosted some virtual events. ii.
In the Board packet, please note the number of items being moved each month. The Delivery team is moving a huge number of materials every day and moved over 375,000 items last month. We have a great Delivery team here at NPL and they are making curbside happen.
iii.
The tax referendum petition has been referred to Chancery Court and we are hoping to have decision on 11/3. Mr. Oliver is working with Susan Drye on specific budget reductions. If this goes to ballot, Mr. Oliver asks that we have an NPL Board meeting in November for decisions around recommended reductions.
iv.
Andrea Fanta has been borrowed by the Mayor’s Office while their staff member is on paternity leave.
v.
Mr. Oliver would like to move forward into Phase 1.5 on 11/9/20 for a few select locations. The team feels that there are enough PPEs and protocols in place to begin this phase. Many libraries are having staff enter buildings with patrons. NPL would like to provide online resources to the community.
vi.
There have been no issues yet during early voting.
vii.
Elyse Adler has turned in her retirement date which is 12/4/20. She has worked at the library a very long time and she has been invaluable.
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b. 2021 Board Meeting Dates As an item of information, Mr. Oliver asked everyone to review the 2021 Board Meeting dates and locations on page 5 of the Board report. These are projected locations in the hopes that meetings will be in person in 2021.
XVII.
Staff Reports a. NAZA 10 Year Celebration, Elyse Adler NAZA celebrated its 10th anniversary with over 160 attendees at a virtual event that included 14 elected officials (8 Council members (2 at-large), 4 School Board members, the Mayor and Congressman Cooper) and number of national partners from New York, Boston and Providence. Over the last 10 years, NAZA directly served over 15,000 kids and with over 20 partners. NAZA restructured from 5 zones to 1 system over the last 5 years to be more effective and efficient. b. NPL’s support of MNPS Report, Elyse Adler NPL is supporting MNPS in lots of ways. Elyse will email the document with the complete list to the Board. NPL is providing virtual professional development and training for teachers and families/caregivers of students. Story times are available virtually (prerecorded and live on Facebook), staff have filmed our puppet shows, and playlists have been created to provide STEAM programming for teachers and students. Be Well at NPL offers mental and physical health programs and resources. There are Digital Inclusion playlists for online resources including Digital Safety Online and Security Help and staff are pushing out Telehealth resources. Staff have created virtual fieldtrips so people can still “come” to the library. Collection Development and Limitless Libraries have reallocated funds to purchase more online materials. The “Book a Librarian” service is available for online or phone call help. c. General Survey Results, Elyse Adler NPL wanted to survey the community to make sure we are still meeting the needs of the public during the stay-at-home order. We created a short survey that was posted and printed and added to curbside materials for 2 weeks. During this 2-week period, we received 1,288 total responses. 78% said that we are meeting their needs. Patrons want to come back into NPL’s buildings when it is safe, but there is now also a whole new virtual world to continue. The results of this survey were mostly positive, but next time we need to find away to reach the under 35 age groups and more varying demographics. 3|Page
d. Elyse will share Education and Literacy’s year-end summaries with the Board.
XVIII.
New Business a. Resolution Closing Sunday, December 26, 2021, Susan Drye Susan Drye presented a resolution to update NPL’s annual holiday schedule. It was proposed that the NPL holiday schedule be updated to include NPL being closed Sunday, December 26th for consistency in 2021 and in perpetuity if the Christmas Holiday falls on a Saturday.
Charvis Rand moved to approve the resolution; Katy Varney seconded the motion and it passed unanimously.
XIX.
Adjournment The meeting adjourned at 1:09 p.m.
Next Board of Trustees Meeting December 8, 2020 Location: TBD
Respectfully submitted by Kate Collingwood.
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Statistical Summary – December 8, 2020 Nashville Public Library
Cardholders as % of Population Served
43.5% October 2020 New Cards: 1,427 Active Cardholders: 301,842
Cardholders New Registrations Volunteer Services Number of Volunteers Volunteer Hours
Oct-20 1,427 Oct-20 31 275.00
Active Patron Oct-20 Year-to-Date Cards 6,206 301,842 Oct-19 237 1906.00
% Change 2020-2019 -86.92% -85.57%
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Statistical Summary – December 8, 2020 Nashville Public Library Wireless Data
October 2020 Wireless Usage (Total = 30,351 Sessions) 7000 6452 6000
5000 4218 4000
3789
3627
3464
3000
2491 2000
1458 1198
1000 85
679
477
434
217
145
428
205
155
156
333
267
73
0
All Buildings Closed due to COVID-19; Curbside Service Locations
Database and Website Data
Website Visits Webserver
Database Usage Sessions
Oct-20 332,947
Oct-19 500,499
% Change 2020-2019 -33.48%
Oct-20 16,088
Oct-19 27,747
% Change 2020-2019 -42.02%
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Statistical Summary – December 8, 2020 Nashville Public Library Circulation Data eMedia Circulation* eAudiobooks eVideos eBooks eMusic 122,695 4,139 100,628 2,009 *eMedia accounts for 65% of total October 2020 circulation.
eMagazines 10,512
Total 239,983
CIRCULATION TREND FY2021
FY1920
FY1819
675,000 575,000 475,000 375,000 275,000 175,000
JU L A U G
Circulation Bellevue Bordeaux Donelson East Edgehill Edmondson Pike Goodlettsville Green Hills Hadley Park Equal Access Hermitage Inglewood Looby Madison Main North Old Hickory Pruitt Richland Park Southeast Thompson Lane Watkins Park eMedia Talking Library NPL Total
Oct-20 Circulation 12,537 2,725 4,046 1,930 811 8,146 6,847 15,201 711 261 9,214 3,772 1,257 4,140 33,053 1,782 1,899 384 5,208 7,122 4,891 666 239,983 1 366,587
SE P
OC T N OV DE C
Month Oct-20 Oct-19 % of Total Circulation 3.42% 46,184 0.74% 7,641 1.10% 10,518 0.53% 7,648 0.22% 4,110 2.22% 43,461 1.87% 19,177 4.15% 55,296 0.19% 3,165 0.07% 445 2.51% 35,388 1.03% 12,916 0.34% 3,573 1.13% 15,811 9.02% 60,438 0.49% 4,084 0.52% 5,974 0.10% 2,105 1.42% 16,718 1.94% 22,904 1.33% 11,118 0.18% 1,689 65.46% 172,279 0.000% 3 562,645
JA N
% Change 2020-2019 -72.85% -64.34% -61.53% -74.76% -80.27% -81.26% -64.30% -72.51% -77.54% -41.35% -73.96% -70.80% -64.82% -73.82% -45.31% -56.37% -68.21% -81.76% -68.85% -68.90% -56.01% -60.57% 39.30% -66.67% -34.85%
FE B MA R A PR MAY JU N
Oct-20 Year-to-Date 59,486 12,792 17,969 10,829 4,691 36,213 30,327 74,621 3,723 1,248 44,435 17,395 4,926 22,519 144,206 7,153 9,934 1,820 22,056 34,931 16,540 3,266 836,817 2 1,417,899
Fiscal Year-to-Date Oct-19 Year-to-Date 190,358 31,324 43,157 31,234 16,422 179,156 82,370 227,711 12,138 2,047 148,230 53,163 13,924 63,719 253,548 15,014 23,465 7,893 67,714 94,596 44,080 6,936 725,568 5 2,333,772
% Change 2020-2019 -68.75% -59.16% -58.36% -65.33% -71.43% -79.79% -63.18% -67.23% -69.33% -39.03% -70.02% -67.28% -64.62% -64.66% -43.12% -52.36% -57.66% -76.94% -67.43% -63.07% -62.48% -52.91% 15.33% -60.00% -39.24%
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Statistical Summary – December 8, 2020 Nashville Public Library Virtual Programming Data October 2020 TOTAL
# of Programs 448
Children
ATTENDANCE * AT VIRTUAL PROGRAMS
NO. ARCHIVES BELLEVUE BORDEAUX BBTL (Bringing Bks to Life!) BBTL (Adult Literacy) DONELSON EAST EDGEHILL EDMONDSON PIKE GOODLETTSVILLE GREEN HILLS HADLEY PARK HERMITAGE INGLEWOOD LOOBY MADISON MAIN - Adult Svcs MAIN - Be Well MAIN - Children Svcs MAIN - Digital Inclusion MAIN - LSDHH/Equal Access MAIN - Puppet Truck MAIN - Special Coll. MAIN - Studio NPL MAIN - Teen Svcs MAIN - WIshing Chair Productions NORTH OLD HICKORY PRUITT RICHLAND PARK SOUTHEAST THOMPSON LANE WATKINS PARK TOTALS
0 16 4 10 0 0 1 11 14 8 21 4 4 11 0 20 7 0 22 0 10 19 1 9 0 15 0 6 8 4 9 9 0 243
# of Live Views 21,859
Teens
AUD.
NO.
AUD.
0 1,017 522 112 0 0 42 622 632 178 313 22 225 365 0 236 446 0 283 0 55 934 29 227 0 1,983 0 223 34 35 2680 507 0 11,722
0 8 9 0 0 1 0 0 0 0 0 0 0 1 0 7 0 0 0 0 3 0 0 5 13 0 0 0 0 0 0 0 0 47
0 26 268 0 0 5 0 0 0 0 0 0 0 3 0 334 0 0 0 0 10 0 0 66 261 0 0 0 0 0 0 0 0 973
Adults
NO. 0 16 0 4 17 7 0 0 10 1 0 4 3 2 0 1 13 8 0 0 2 0 3 0 0 0 0 1 20 0 9 0 0 121
Seniors
AUD. 0 326 0 500 587 277 0 0 179 7 0 83 26 68 0 31 305 48 0 0 14 0 1,183 0 0 0 0 5 4,250 0 448 0 0 8,337
NO. 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 5 0 0 0 32 0 0 0 0 0 0 0 0 0 0 0 0 0 37
AUD. 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 30 0 0 0 797 0 0 0 0 0 0 0 0 0 0 0 0 0 827
*Attendance at end scheduled timeslot
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Financial Overview – December 8, 2020 Nashville Public Library
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Personnel Summary – December 8, 2020 Nashville Public Library New Hires & Resignations
October & November New Hires Name
Classification
Kammerman, Amy
Librarian 2
Hire Date 11/2/2020
Location Green Hills
October & November Resignations Name
Classification
Nguyen, Ngan Martin, Jessica Casper, Krista Matens, Morgan Pitts, Jada Allman, Timothy Wells, Jake
Library Page Library Associate 1 Librarian 1 Library Performing Artist Library Associate 1 Library Associate 1 Library Associate 1
Resignation Date 10/3/2020 10/20/2020 10/26/2020 10/28/2020 10/29/2020 10/30/2020 11/1/2020
Location Green Hills East Goodlettsville Children's - Wishing Chair North(Transfer to Water) Richland Park Bellevue
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Personnel Summary – December 8, 2020 Nashville Public Library NPL Vacancies as of 12/4/2020 = Vacancies = Requested approval to fill
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50
Division / Branch PUBLIC REL OP & MAIN-MN BELLEVUE BELLEVUE BELLEVUE BORDX ED PIKE ED PIKE GOOD GRN HILLS HERM INGLE INGLE OLD HICK SE THOMP WATKINS OP & MAIN-MN OP & MAIN-BR OP & MAIN-BR ARCHIVES CHILD ED PIKE GOOD GRN HILLS GRN HILLS TECH SVCS BELLEVUE BELLEVUE EAST GOOD NORTH REF RICH PK THOMP TEENS BELLEVUE CHILD ED PIKE GOOD GRN HILLS HERM REF PERFORM ART COMM ENGAGE ADMIN SVCS PUBLIC TECH PROD SVCS BRG BKS TO LF SECURITY
Title ADMIN SVCS OFFICER 2 BLDG MAINT SUPT - Main CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CUSTODIAL SVCS ASST SUPV - Main CUSTODIAN - Branch CUSTODIAN - Branch LIBRARIAN 1 LIBRARIAN 1 LIBRARIAN 1 LIBRARIAN 1 LIBRARIAN 1 LIBRARIAN 1 LIBRARIAN 2 LIBRARY ASSOC 1 LIBRARY ASSOC 1 LIBRARY ASSOC 1 LIBRARY ASSOC 1 LIBRARY ASSOC 1 LIBRARY ASSOC 1 LIBRARY ASSOC 1 LIBRARY ASSOC 1 LIBRARY MGR 2 LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PERFORMING ARTIST LIBRARY SVCS ASSIST DIRECTOR OFFICE SUPPORT REP PROGRAM SPEC 1 PROGRAM SPEC 2 PROGRAM SUPV SECURITY GUARD
Grade OR01 TS13 ST05 ST05 ST05 ST05 ST05 ST05 ST05 ST05 ST05 ST05 ST05 ST05 ST05 ST05 ST05 TS02 TG05 TG05 ST09 ST09 ST09 ST09 ST09 ST09 ST10 ST06 ST06 ST06 ST06 ST06 ST06 ST06 ST06 OR06 ST02 ST02 ST02 ST02 ST02 ST02 ST02 ST07 OR11 ST05 ST06 ST08 ST10 ST06
Name VACANT (K HEAD JEFFERIES) VACANT (B PRUITT)-hiring freeze VACANT (D SCOTT) VACANT (E THOMAS) VACANT (P UEBBING) VACANT (O YAMIN) VACANT (K WINGATE) VACANT (L AKULA) VACANT (R BROWN, JR) VACANT (O YAMIN) VACANT (J JONES) VACANT (E ALEXANDER) VACANT (L GARRISON) VACANT (E NELSON) VACANT (M WILLIAMS) VACANT (G ARMISTEAD) VACANT (K WEBB) VACANT (T PATTON) VACANT (L ODOM) VACANT (T BOWERS) VACANT (L GARLAND)-hiring freeze VACANT (G HALL) VACANT (J QUEEN)-hiring freeze VACANT (K CASPER) VACANT (A WESSELS) VACANT (B ENGLISH) VACANT (P GRUBBS) VACANT (J WELLS) VACANT (M PHOUTHAVONG) VACANT (J MARTIN) VACANT (R LITTLE) VACANT (J PITTS) VACANT (W CHAMBERLAIN) VACANT (T ALLMAN) VACANT (A RAMEY) VACANT (T GLASS) VACANT (C WALTON) VACANT (A ALLEN) VACANT (K VARNELL) VACANT (D LEE) VACANT (N NGUYEN) VACANT (C SONGER) VACANT (B CHAMBERS)-hiring freeze VACANT (M MATENS) VACANT (E ADLER) VACANT (S GRAVERT-SPITZER) VACANT (M KELLEY) VACANT (C TATUM) VACANT (C MILLER) VACANT (T BANKS)-hiring freeze
FPS F F F F P F F F P F F F F F F F F F F F F F F F F F F F F F F F F F F F P P P P P P P F F F F F F F
FTE 1.00 1.00 1.00 1.00 0.49 1.00 1.00 1.00 0.49 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 0.49 0.49 0.49 0.49 0.49 0.49 0.49 1.00 1.00 1.00 1.00 1.00 1.00 1.00
Date Vacant 8/26/20 7/6/18 12/3/20 10/5/20 1/14/19 12/21/19 11/30/20 8/21/20 5/18/20 7/24/20 9/21/20 5/29/20 10/19/20 5/31/20 3/9/20 4/18/20 8/14/20 1/27/20 7/25/20 2/14/20 3/22/19 9/21/20 8/10/18 10/26/20 5/12/20 9/21/20 1/15/21 11/1/20 9/21/20 10/23/20 12/30/19 10/26/20 9/1/20 10/30/20 2/14/20 2/11/20 8/4/20 11/18/19 3/9/20 9/20/19 10/3/20 7/21/20 7/7/19 10/28/20 12/4/20 3/9/20 2/29/20 11/18/19 4/3/20 4/8/19
NOTE: As of 9/24/2020 all positions are currently on hold
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Brief Area Updates – December 8, 2020 Nashville Public Library ADMINISTRATIVE SERVICES REPORT Safety & Security: October 2020 •
• • •
14 days of early voting kept the Security team busy with crowd control and addressing campaign policy issues. The many early voters, campaigners and staff were well behaved, creating only a few minor issues. The spike in accident reports was due to falls by elderly voters. There were other medical related issues and one person was hit by a vehicle at Green Hills branch. Curbside services started at Richland Park branch on October 12 and this operation has run smoothly like our other curbside locations. Several crews filmed inside the Main Library for the Stay-at-Home Literary Award Gala, Votes for Women promotions, and the presidential debate. Special Collections and NAZA had a few virtual programs that extended beyond normal operating hours that Security covered.
Total number of incident reports for the month of October and the amount for each category: Total 16, up from 9 in September.
Ambulance Alarm Arrest Medical Fire Alarm Suspensions
4 2 0 0 0 0
Illness / Accident Mental Issues Property Damage Theft Vehicle Accident Suspicious Activity
7 1 0 1 1 1
Number of suspensions by conduct violation numbers: #1 — 0 #2 — 0 #3 — 0 #4 — 0 #5 — 0 #6 — 0 #7 — 0 #8 — 0
#9 — 0 #10 — 0 #11 — 0 #12 — 0 #13 — 0 #14 — 0 #15 — 0 #16 — 0
#17 — 0 #18 — 0 #19 — 0 #20 — 0 #21 — 0 #22 — 0 #23 — 0
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Suspensions for October: # of patrons 0 0 0 0 0 0 0 0
# of days suspended 1 day 5 days 10 days 30 days 60 days 90 days 120 days 365 days
Delivery: October 2020 Main: •
We received 304 incoming UPS packages and sent 31 packages out UPS GROUND in October.
•
There were 49 overnight packages received from FedEx, DHL, etc. in October.
•
We received 64 inserts of mail from the United States Post Office and we sent 53 inserts of mail to Metro Mail for postage in October.
•
There were 24 special deliveries from Ricoh, Supply Room, Firefly, Amazon, etc. in October.
Branches: •
We moved: 6,484 hold bins (207,488 items) 3,281 non-hold bins (104,992 items) 1,153 Circulation/Main bins (36,896 items). Total of 10,918 bins moved. Total item count of 349,376. An average of 496 bins and 15,881 items moved per day.
0 skids were sent to Pratt industries for book recycling in October. 9 skids were sent to BWB in October.
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Daily Complete Percentage: Holds 22 of 22 days for 100% in October. Facilities Maintenance: October 2020 Tamis work order report shows 351 work requests, 258 completed, 93 still active with a 74% completion rate for the month of October. Total # # Completion Work # Active Completed % Orders
Craft
Month
None Entered
October 2020
3
0
3
0%
Administration
October 2020
4
4
0
100%
Branch Custodial Services October 2020
61
61
0
100%
Contractor
October 2020
14
0
14
0%
Electrical
October 2020
41
38
3
93%
Grounds
October 2020
114
62
52
54%
MN Custodial Services
October 2020
1
1
0
100%
Maintenance
October 2020
113
92
21
81%
Quantity Completed Active Completion 351 258 93 74% 1. 2. 3. 4. 5. 6. 7. 8. 9.
Oiled dock levelers at Bordeaux, Hermitage, Green Hills, Edmondson Pike, and Madison. Assembled hand sanitizer stations and delivered to all branches. Repaired ceiling and drywall at East branch. Delivered shields to all branches. Set up tents at branches with early voting. Marked campaign sign areas for early voting. Posted policy signs for early voting. Checked all early voting locations daily for sign issues. Trimmed trees and bushes at various branches.
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BRANCH SERVICES REPORT CURBSIDE SERVICE UPDATE: While the regional branches were closed for Early Voting, the Main Library, Donelson, Goodlettsville, Inglewood, Richland Park, and Thompson Lane branches were open to provide curbside service. EARLY VOTING: One hundred thirty six thousand seven hundred and ninety people (136,790) voted early at the seven regional branches. Bellevue had the most voters with 21,497; followed by Madison with 21,174; Edmondson Pike with 20,936; Southeast with 19.961; Green Hills with 18,223; Hermitage with 18,156; and Bordeaux with 15,546. PHASE 1.5: Planning continued this month as Main, Bellevue, Bordeaux, Madison, and Southeast prepare to pilot computer use by appointment. On Monday, November 2, staff began taking reservations for the service which begins on Monday, November 9. OPERATION WARM: This year Nashville Public Library will partner again with Operation Warm to provide 380 new winter coats and new books to all students at Jones Paideia Elementary School. This event will take place on December 14 or 15. EDMONDSON PIKE HALLOWEEN CANDY CRUISE: On Saturday, October 31, the Edmondson Pike staff saw 471 of their customers during their Halloween Candy Cruise. SHARING HER NPL STORY: Ashley Walker-Tyler from the Edmondson Pike Branch was selected to participate in a video with the mayors office. Ashley will share her NPL story. COVID-19 TESING SITE: The Edmondson Pike branch will host a Metro Public Health COVID-19 Testing site, November 5-6, 2020, from 3:00-5:00 pm. Testing is available to all Nashville residents at no cost. Both drive-thru and walk-up service will be available. TWENTIETH ANNIVERSARY: The Green Hills Branch Library opened at the current location on October 28, 2000. To celebrate the 20th anniversary, staff posted pictures and news articles from the groundbreaking, construction, and grand opening on the Green Hills Facebook page.
BEST LIBRARIAN: Selva Ibrahim, circulation assistant at the Southeast Branch, was named “Best Librarian” by The Nashville Scene thanks to her Kurdish Book Project.
TACKLING RACISM IN CHILDREN’S LITERATURE: Lindsey Patrick and Klem Mari Cajigas presented their workshop at the Public Library Association in February of this year. To date, they have been asked by 11 library systems across the country to present this workshop virtually to staff.
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COLLECTIONS AND TECHNOLOGY SERVICES REPORT Materials Management ▪
To better analyze the performance and efficiency of Nashville Public Library’s Interlibrary Loan office, Amanda in our ILL dept. conducted a detailed study in August and September of 2020. She gathered data by tracking incoming/ outgoing items and through survey responses from other peer lending institutions. The results indicate that the Nashville Public Library’s Interlibrary Loan office and its workflows are much more efficient and cost effective when compared to other peer libraries. Amanda recently presented her findings at the Tennshare conference in October. A few highlights below
Incoming Mail Mail
Total Book Received
2020
Borrows 504
Returns 372
2018
891
397
1288
2016
770
590
1360
% Change 2020 vs. 2018
Down 43%
Down 6%
Down 32%
876
Recycled Materials Our overall numbers are down for 2020, but we still managed to recycle almost as much, percentage-wise, as we did in 2016. Year 2020 2018 2016 % Change 2020 vs. 2018
Total Reused 618 850 966 Down 27%
Total Packages 800 1210 1249 Down 34%
% Reused 77.25% 70.25% 77.34%
Outgoing Mail Year 2020 Totals 2018 Totals 2016 Totals % Change 2020 vs. 2018
Mail Returns 566 798 724 Down 29%
Lends 391 520 732
Total Books Shipped 957 1318 1456
Down 25%
Down 27%
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▪
▪
▪ ▪
▪ ▪
▪ ▪
Noel has been evaluating the very large (four pallets of boxes) donation left by publishers attending PLA back in March. Uncovering many gems and titles we might not otherwise have been able to add due to our reduced budget. Melissa in Acquisitions created two new reports in CarlX: 1) a new a quarterly report to replace report 3014: Count of items by location/media, which does not filter out non valid items and 2) A new monthly report to count distinct patrons and checkouts per month. Melissa also revised the process for paying and recording Overdrive invoices to provide a monthly spending report by fund. Gregg Drye in Acquisitions has sent in our periodical renewal to WTCox. Approximate cost savings of 25% were realized so we can better stay within our reduced materials budget. Joanna wrote 40 questions for the 2021 Middle School Battle of the Books and is working with Baker & Taylor to create a more accurate profile for our selection lists. Barcoding and cataloging staff are about 70% through with Main’s nonfiction inventory. They are correcting any status and/or shelving errors and withdrawing or adding back items missing from our catalog. This is the first full item-level inventory we’ve completed for Main since 2001. Collection Development Librarians responded to a total of 751 material requests in PIKA and LibAnswers in October. Staff attended 14 meetings and webinars. o Internal meetings: Procedures Review Committee, Children’s Services, Nashville Reads Committee & Material Services Committee meeting. Aspen testing for Shared Systems team: relevancy rankings, Intro to Aspen training. o External: Library Journal Day of Dialog, LJ Summit: Safety First, Southern Festival of Books sessions, Booklist webinar: Mysteries, TLCU Virtual conference, Tennshare’s Datafest conference, Publisher Weekly’s webinar: What’s Next for Ebooks & Digital Content, ULC Collection Leader’s meeting. Materials Management Statistical Report October, 2020
New Circulation User category Digital Physical Totals =
# of Unique Users
Items checked out
31721 9380
239,983 52,132
41,101
292,115
New Acquisitions Format Digital
Copies added 4327 17 | P a g e
Physical
3374
Totals =
7701 Materials Budget
Material Type Digital Physical Totals =
Amount Spent in Oct $106,317.83 $194,880.89
Amount Remaining $849,545.53 $1,614,456.20
$301,198.72
$2,464,001.73**
*includes 4%, operating and foundation/grant funds Shared Systems •
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Successfully completed the upgrade to the Aspen discovery platform. This upgrade allows for predictive spelling in catalog search, integration across digital platforms in search results, and a better multilingual experience. Staff worked collaboratively with configuration, bug fixes, integrations, revamping the GUI and browse categories. Shared Systems has been working closely with Limitless Libraries and MNPS libraries to solidify the logistics of reopening school libraries for curbside pickup and/or classroom delivery. We continue to tweak settings, update directions, monitor holds and assist with training staff. Facilitated the early voting branch closures and re-openings (in early November). Worked with MSB/Gilacorp (Metro vendor for credit card processing) on setting up a method for taking credit card payments for facilities rentals. Est. go live by year end. Web staff taking over creation and design of NPL Universe page from MarComm. Will at minimum allow finding commonly searched for online video content currently housed on YouTube and Vimeo. Held training for NPL on new Aspen discovery layer October 23rd with 100+ attendees. MNPS librarian Aspen training on 11/5. Web is working with Bringing Books to Life to create their site redesign and move from WordPress to Drupal 8. Jenny Lane presented on panel at TLCU, our (virtual) ILS users conference on October 26th, “Preparing For The Unpredictable”. Also had several roundtables with vendor and other customers about product development and conference configuration. Extended expiration dates for non-resident and online only borrower accounts through April 2021. Web team considering going out to bid versus writing RFP for web hosting this year. Gathering more information.
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Working with Josh Holloway at ITS on adding the Slave and Free People of Color data to Nashville’s Open Data Portal. Ken Fieth with be the “owner”. Working with ITS on transferring the www.davidsoncocemeterysurvey.net domain to Metro. Will create landing pages off of the main Archives website for Slave and Free People of Color and Davidson County Cemetery Survey, pointing to Open Data Portal. Will redirect other domains to these landing pages. Working with MarCom to facilitate: Collection Development taking over scroller widget updates on the website homepage, collecting logins for staff created hosting accounts like Vimeo, getting content info for NPL Universe landing page. The team has been working from home to promote library operations during the closure by: o Working to get quality extracts of MNPS and ASD student and staff data. o Bringing attention to routine patterns that we may want to adjust during closure, like sending patrons to collections for unreturned items. o Developing methods and assisting with technological advice for NPL reopening plan. o Testing and modifying ILS and discovery layer to facilitate reopening. o Working with circulation committee, etc. to update and create new procedures for ensuring access and good customer service during closure. o Working with front line staff to ensure access to systems. o Providing managers with reports and statistics to ensure a smooth reopening. o Keeping the events calendar up to date with the latest online happenings and working with MarCom on NPL Universe. o Modifying patron account expiration dates to allow liberal use of our services by existing customers. o Answering patron questions and resetting PINs to help existing patrons access online material. o Adding items and bibliographic records to the database for schools and Limitless Libraries. o Patron data cleanup, improving data quality, reviewing new patron registrations, making it easier for patrons to re-register if long-expired.
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Completed equipment moves at East branch for flooring. Planning Phase 1.5 – Ensured Computer Usage and Reservations system will work smoothly. Ordering/Configuring Laptops/iPads/WebCams with Foundation Funds for Branch programming. o Laptops Received & Imaged o Ensured MetroWLAN and NetMotion access for staff Branch External Wi-Fi 19 | P a g e
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o Access Points Delivered and installation is scheduled with vendor Installing and Configuring Mobile Device Management on Library iPads to allow for remote upgrades. Working with Dalton/Anode on software backend to pull from PIKA to populated Southeast Library Digital Signage/Floor Projector Madison Laptops Anytime Kiosk and laptops have been Installed/Configured. Main Library – ADA Computers o Replacing end of life computer with new and updating all ADA software with current versions. Phased Re-Opening – o Activated network jacks in new locations o Move staff computers o Determine public computer spacing / marking out of service to allow for socially distanced access. Continuing to support staff working remotely o Troubleshooting application access, remote document sharing o Setup SharePoint sharing sites for multiple departments. o Access to 3rd Party Resources (Google Docs, Dropbox, etc). Metro ITS Security Access Management o Working with team to evaluate security changes made to public network. SharePoint Workflow Upgrades • November 1st, 2020, Microsoft will remove the ability to run, create, and/or execute SharePoint 2010 workflows which required the team to update all existing SharePoint workflows.
EDUCATION AND LITERACY REPORT Adult Literacy • Provided 17 programs with 587 in attendance. • Megan co-presented on Adult Education Collective Impact at the Center for Non-Profit Management. Nat and Amber presented at both Lipscomb University’s Ignite “Unconference” and on a webinar for the national nonprofit EdTech Center @ World Education. • Team hosted a virtual adult ed symposium with over 100 in attendance over the course of 2½ days. Be Well @ NPL • Attended American Public Health Association national conference virtually • Helped facilitate break-out room discussions at the first ever Nashville Health Literacy Forum • Created and facilitated a self-care room for adult literacy virtual conference • Highlighted CDC flu vaccination campaign “Boo to the Flu”
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Completed 6-week virtual tai chi series and 2 nutrition programs with community partners Be Well at NPL book club discusses Brain on Fire: My Month of Madness by Susannah Cahalan Winter Wellness series with Jo-Jo Jackson begins Present about evaluating online health information to All of Us Research Program peer ambassadors at FiftyForward Led discussion on family health history and medical family trees with Be Well Café participants
Bringing Books to Life! • Hosted 31 programs with 831 in attendance. Demand for programs—especially story times and puppet shows—continues to rise and many sites are requesting workshops for parents. • Several presentations and educator/librarian workshops put BBTL on a national stage this month: Klem-Mari co-presented on “Tackling Racism in Children’s Literature” for libraries in Ohio, Kentucky, Pennsylvania, and Massachusetts. Liz and Klem-Mari presented to educators from across the U.S. at Bank Street College of Education’s Language Series conference. Liz presented to librarians from across the globe at The Library Corporation’s annual conference, TLCU 2020. Digital Inclusion • October = Total contacts with Seniors = 797 • Staff continues to work on the Telehealth pilot and telehealth survey (survey going to residents in HUD supported housing.) Comcast granted NPL 250 laptops for seniors and Telehealth! • Marian working as part of the Vanderbilt Digital Equity Steering Committee and preparing for Community Engagement Session with Vanderbilt Senior patients. • Series of Zoom training classes with seniors at National Council on Aging (NCOA) continues. • Contacted by Urban Housing Solutions about Digital Literacy Training for seniors who have moved into their newest development and were provided a tablet as part of the project. • Marian interviewed by Main Street Nashville about the “Family Online Safety Toolkit”. • Virtual Bingo for Internet Learning at Cumberland View Towers. We’ve been contacted by other senior towers and are now scheduled at Dandridge Towers and Wedgewood Towers. • Staff attended: o Adult Education Symposium with Cheryl facilitating a session on community outreach o Nashville Health Literacy Virtual Forum – Nashville General Hospital o Basics of Disinformation – Chicago digitallearn.org 21 | P a g e
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o Gaming Apps - CyberSeniors o Using Online Marketplaces on Facebook o Internet Essentials Webinar o Zoomtopia o NDIA Digital Navigator working group call o NDIA Community call November = Total contacts with Seniors = 742 Two senior residents of Cumberland View Towers were surprised on Tuesday, November 17th when Comcast and Digital Inclusion staff gifted them with a free laptop, free internet access for 6 months, and a promise to provide digital literacy training. Marian was interview about DI work with seniors and why Telehealth access it is such an important issue during the pandemic. The whole event was taped and will be shown at a Comcast event in December. Digital Inclusion team interviewed by Fifty Forward for an upcoming article in their newsletter. Video completed in November: o Using Overdrive with a Kindle Fire Tablet o Using YouTube on an Android Tablet o Retail shopping online using the Walmart app
Limitless Libraries • Stephanie Rodriguez spoke about LL with Toronto Public Library and Jersey City (NJ) Public Library • Hosted 2 Zoom check-in calls for MNPS librarians • Met with 2 new-to-MNPS school librarians for LL orientations • Attended School Library Journal’s Annual Conference virtually • Stephanie and Bridget attended TLCU virtual conference NAZA • Offered 4 youth development training sessions in partnership with MNPS to 74 youth development professionals in attendance • NAZA hosted a 2-day virtual event, Transform Learning, Transform Community: Launching Nashville’s Vision. Over 160 people participated between two days, including national partners. • NAZA offered YPQA Basics training on 11/6 with 15 participants. • After hosting two virtual events where Nashvillians convened around how learning happens, NAZA has been invited to be an America’s Promise Alliance Partner. • NAZA-funded virtual afterschool programs are now open to all MNPS middle school youth! Program offerings vary by organization and may include visual arts, music, dance, physical fitness, STEM activities, reading, and much more! These activities help youth cultivate social and emotional skills that are needed now more than ever. Production Services
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Directed and recorded Wishing Chair production of “Lorraine.” Will be broadcast on NPL Universe in November. Wrapped up the Courtyard Concert series with the live broadcast of Giovanni Rodriguez. Completed streaming the Artober 4-part series. Streamed 7 episodes of Wishing Chair’s series “Spooky TN.” Provided live audio production for the Edmondson Pike Halloween celebration. Began simulcast programming: streaming to YouTube and Facebook Live.
Puppet Truck • Conducted a total of 56 virtual programs with 2,045 live participants: o 33 virtual programs for daycare/schools with 1,789 participants o 6 virtual programs for community events with 38 live views o 17 virtual programs for NPL Universe with 218 live views/1,451 monthly • Partnered with Centennial Parks, TN State Museum, TN Craft Virtual Kids Tent and Hardison Mills Homestead School. • Performed month long, 7-episode series “Spooky Tennessee”. • In November, conducted 33 virtual programs for daycare/schools/retirement– 893 participants ( as of 11/18/20) o Nashville Public Library and Wishing Chair Production Facebook Page – 1479 views o NPL Universe – YouTube Page – 1155 views Studio NPL • Sent produced “virtual field trip” video to MNPS partners • Studio mentors hosted field trip watch parties with live Q&A for 2 schools • Lead mentor Rebecca completed a 4-week virtual video workshop for Children • Monica hosted a study-skills workshop training for youth-serving partners • In November, Studio NPL mentors hosted live zoom "field trips" for over 200 MNPS 7th graders and broadcasted the recorded field trips to hundreds more. • Engaged several patrons in zoom 3D printing sessions and have printed and delivered designs through curbside pick-up. • Staff presented at the virtual TN Parks and Recreation Association annual conference on best practices for parks/library partnerships. System-wide Programming Continues to play a major part in organizing the NPL Universe video program initiative, in addition to organizing theme-based system-wide programs that air on NPL's YouTube channel and Main Library’s Facebook page. This fall, we hosted three virtual programs: 1. Our Courtyard Concerts series in a virtual format featured on our YouTube channel with the program receiving 680 streaming views. (many more views later) 23 | P a g e
2. Created a new series "Celebrating Hispanic Heritage Month" on NPL’s YouTube channel and received 102 streaming views. 3. Celebrated Artober, the series “ARTober at NPL” and received nearly 480 streaming views. • •
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Our Salon @ 615 series continues to engage audiences weekly by reposting the filmed conversations of past Salon author visits. The videos have collectively received over 960 views. (Fiscal ’21 to date) NPL hosted 882 NPL Universe video programs with over 132,000 views and over 10,500 patrons providing video reaction feedback (number of likes and comments) on our NPL Universe video programs (Fiscal’21 to date) NPL hosted 727 online programs (via Zoom, email, phone, etc) engaging over 20,500 participating patrons
Wishing Chair Productions • Storytime with the Professor had special guests musician Chris Walters, puppeteer and musician David Stephens, author Darren Farrell and a special Halloween puppet show with the Parasol Puppets • JJ the Lamb continues to be an online hit • Library Pete now has a dedicated NPL Facebook page that will collect his videos • Production Services re-shot “Lorraine” • Mary is working on virtual series called the “The Alphabet Tree” • We’re filming an upcoming series for “Workings of a Wishing Chair” that chronicles how we do what we do. Programming will premiere in December. • In November, Storytime with the Professor we had special guests author Aya Khalil, and puppeteers Donna Kimball and Parasol Puppets.
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With the launch of Phase 1.5, we are filling a large gap in service and access for our local community. Staff have put in an incredible amount of work to make the computers available to the public.
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Special Collections staff interviewed Barbara Kurland for the Civil Rights Oral History project. Barbara was the first woman to run for mayor of Nashville in 1971 and she was the only person on the ticket who was pro-busing. She is 90 years old and still passionate about politics and civil rights.
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Andrea Blackman and Tasneem Tewogbola have launched new podcast "Truth B Told" which covers topics of contemporary social justice, identity, race, gender, and humanity.
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Children’s and Studio staff collaborated to create a film project for the Homeschool Friends program in October. Kids learned how to create a storyboard, about character development, parts of a story, setting and film basics to produce their own movies. 24 | P a g e
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Children’s Manager Pat Bashir has been selected to serve on the 2022 Caldecott Award Committee.
MARKETING AND COMMUNICATIONS REPORT
October 2020 SOCIAL MEDIA CHANNELS Instagram: New Followers: (approx) 72 Reach - (this is how many people saw the post) Spooky Halloween - 1,716 Book a Librarian (English) - 1,535 Homeschool activities - 1,466 Phase 1.5 - 1,279 Facebook: (Main Library Page only) Actions on Page up 20% Page Views up 92% (3,810 total) Reach - 24,019 (people, not unique) New Page Likes - 68 Top Posts Phase 1.5 - Reached 2.1K Library Concierge - Reached 1.2K Cook with Karman Meyer (Be Well) - Reached 841 Twitter: Total reach 55K Top posts Topic 1- MNAC Art Works tweet "use a library card to borrow artwork" Engagements - 2,785 Retweets -12 Link Clicks - 38 Topic 2- BookFlix Impressions - 1,212 Engagement - 25 Topic 3- Wishing Chair Productions (Tuesdays and Thursdays) Impressions - 1,480 Engagement - 38
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EMAIL MARKETING Overall total Sent to: 383,935 Opens: 60,756 Clicks: 17,175
Summer Challenge Sent to: 12,444 Opens: 1,927 Clicks: 312
Service Updates Sent to: 181,374 Opens: 30,250 Clicks: 14,917
Adult Literacy Sent to: 747 Opens: 220 Clicks: 88
Wishing Chair Sent to: 4,291 Opens: 961 Clicks: 101
BBTL Sent to: 200 Opens: 62 Clicks: 15
Children's Events Sent to: 448 Opens: 165 Clicks: 15
Read to Rise Sent to: 1,434 Opens: 318 Clicks: 68
Branch Events (Bellevue) Sent to: 9,472 Opens: 1,959 Clicks: 161
Be Well at NPL Sent to: 429 Opens: 167 Clicks: 28
Courtyard Concerts Sent to: 1,736 Opens: 364 Clicks: 15
External Newsletter Sent to: 168,776 Opens: 23,650 Clicks: 1,392
NEWS FEATURE & MEDIA STATS
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November 2020 EMAIL MARKETING Overall total Sent to: 346,988 Opens: 50,432 Clicks: 5,821 Childrens Sent to: 519 Opens: 173 Clicks: 11 Salon@615 Sent to: 1,873 Opens: 686 Clicks: 73 Adult Literacy Sent to: 745 Opens: 197 Clicks: 61 BBTL Sent to: 602 Opens: 166 Clicks: 43 Wishing Chair Sent to: 4,375
Opens: 843 Clicks: 193 Be Well at NPL Sent to: 482 Opens: 157 Clicks: 40 Veterans Day Feature Sent to: 168,330 Opens: 24,682 Clicks: 1,374 Read to Rise Sent to: 1,431 Opens: 302 Clicks: 54 NAZA Sent to: 672 Opens: 201 Clicks: 30 External Newsletter Sent to: 167,959 Opens: 23,025 Clicks: 3,942
SOCIAL MEDIA CHANNELS Facebook: (MAIN PAGE ONLY) Page Views: 1,154 Page Likes: 68 Post Reach: 8,677 Page Follows: 72 Post Engagement: 1,350 Instagram: Accounts reached: 3,560 Content Interactions: 625 28 | P a g e
Total Followers: 8,058 (up by .3%) 104 new follows, 74 unfollows, Overall growth of 30 this month. Top IG posts (by impressions): Zoom Babies and Books (Children's Department) - 1,655 World Kindness Day (Children's Department) - 1,589 Storytime with the Professor (Donna Kimball episode) - 1,588 National STEM/STEAM Day (Children's Department) - 1,572 Storytime with the Professor (Arabic Quilt episode) - 1,549 Twitter: Tweets: 34 Tweet Impressions: 46 K Profile visits: 633 Mentions: 94 Total followers: 16.8 K (up 63% this month) (66 unique followers) Link clicks - 76 Likes: 120 Top Tweets Zoom Babies and Books Nashville Youth Poet Laureate program event Veterans Day blog STEM/STEM Storytime with the Professor (Arabic Quilt episode) Southern Word middle school workshop
NEWS FEATURE & MEDIA STATS
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New Business – December 8, 2020 Nashville Public Library Nashville Public Library Board December 8, 2020 Resolution Title: Update to Safety-Security Patron Rules of Conduct Policy History/Background/Discussion: Nashville Public Library (NPL) last updated the Patron Rules of Conduct Policy on September 20, 2016. Due to the COVID-19 pandemic, NPL requested and received a CARES grant to install Wi-Fi Extenders at all NPL locations so that patrons who might need Wi-Fi access while NPL facilities are closed could be in NPL parking lots and gain that access. Additionally, NPL anticipates the Wi-Fi Extenders for parking lot access will continue after the pandemic has subsided. Currently, Patron Rules of Conduct #12 included the following Class I Offense concerning trespass: “Being on library premises between one (1) hour after official public closing time and one (1) hour before official opening time except for returning library materials to after-hours book drops and attending special events authorized by the library”. NPL would like to update Rule #12 to read thusly; “Being on library premises between the time Wi-Fi access is terminated nightly and before Wi-Fi access is turned on the next morning except for returning library materials to after-hours book drops and attending special events authorized by the library.” Based on the above information, it is recommended that the Board approves the proposed update to Rule #12 of the Safety-Security Patron Rules of Conduct Policy.
Recommendation: The Board approves the proposed update to Rule #12 of the Safety-Security Patron Rules of Conduct Policy.
Draftor(s): Susan Drye Person(s) Responsible for Implementation: Mark Crowder, Susan Drye
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RESOLUTION 2020.12-01 Update to Safety-Security Patron Rules of Conduct Policy WHEREAS, it was brought to Nashville Public Library’s attention that the Safety-Security Patron Rules of Conduct Policy needed to include updated language for new Wi-Fi access in parking lots after hours, and WHEREAS, Nashville Public Library has researched and discussed the issue with Metro Legal for possible language changes for this new extended Wi-Fi access, and WHEREAS, Rule #12 of the Safety-Security Patron Rules of Conduct Policy has been updated to reflect the change in language to accommodate patrons who are using NPL Wi-Fi access afterhours, NOW, THEREFORE, BE IT HEREBY RESOLVED by the Nashville Public Library Board of Trustees that the update to Rule #12 of the Safety-Security Patron Rules of Conduct Policy be approved, to become effective December 8, 2020.
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