January 2021 NPL Board Packet by Nashville Public Library

NASHVILLE PUBLIC LIBRARY Board of Trustees Meeting January 19, 2021

Nashville Public Library Board of Trustees Agenda January 19, 2021 WebEx – 12:00 noon

I. II.

Call to Order / Roll Call Metro Ordinance required to be announced at all Board Meetings – Chair, Keith Simmons a. “Pursuant to the provisions of § 2.68.030 of the Metropolitan Code of Laws, please take notice that decisions of the Nashville Public Library Board may be appealed to the Chancery Court of Davidson County for review under a common law writ of certiorari. Any appeal must be filed within sixty days after entry of a final decision by the Board. Any person or other entity considering an appeal should consult with an attorney to ensure that time and procedural requirements are met.”

III.

Motion to Approve Conducting Meeting by Electronic Means and Suspending Rules a. I move that the items on the meeting agenda constitute essential business of this Board, meeting electronically is necessary to protect the health, safety, and welfare of Tennesseans considering the COVID-19 outbreak, and any rule that conflicts with Governor’s Executive Order 16 permitting electronic meetings be suspended.

IV.

Public Comment

V. VI. VII. VIII. IX. X.

Board Chair Comments, Keith Simmons, Chair Approval of Minutes: December 8, 2020………………..………………….…pgs. 1 – 10 Library Director Report, Kent Oliver NPL Foundation Update, Shawn Bakker Art Committee Report, Liz Coleman…………………………………………...pgs. 11 – 20 Staff Reports a. Curbside Update, Terri Luke b. Public Computer Access Update, Jena Schmid c. NAZA Update, Anna Harutyunyan

XI.

Adjournment

Next Scheduled Board of Trustees Meeting February 16, 2021 Location: TBD

Nashville Public Library Board of Trustees Minutes December 8, 2020 WebEx – 12:00 noon

XII.

XIII.

Members Present:

Keith Simmons, Kate Ezell, Joyce Searcy, Katy Varney, Robert Oermann, Charvis Rand

Members Absent:

Adriana Bialostozky

Library Staff:

Kent Oliver, Bernadette Hugan, Jena Schmid, Lee Boulie, Susan Drye, Terri Luke, Stephanie Rodriguez, Andrea Blackman, Larry Jirik (WebEx Support), Corey Frederick

Also Present:

Derrick Smith, Assistant Metropolitan Attorney at Metropolitan Government of Nashville and Davidson County, Shawn Bakker, Nashville Public Library Foundation President, Elyse Adler

Call to Order / Roll Call Keith Simmons called the meeting to order at 12:07 PM. Metro Ordinance required to be announced at all Board Meetings “Pursuant to the provisions of § 2.68.030 of the Metropolitan Code of Laws, please take notice that decisions of the Nashville Public Library Board may be appealed to the Chancery Court of Davidson County for review under a common law writ of certiorari. Any appeal must be filed within sixty days after entry of a final decision by the Board. Any person or other entity considering an appeal should consult with an attorney to ensure that time and procedural requirements are met.”

XIV.

Motion to Approve Conducting Meeting by Electronic Means and Suspending Rules “I move that the items on the meeting agenda constitute essential business of this Board, meeting electronically is necessary to protect the health, safety, and welfare of Tennesseans considering the COVID-19 outbreak, and any rule that conflicts with Governor’s Executive Order 16 permitting electronic meetings be suspended.”

Kate Ezell moved to approve conducting the meeting by electronic means and suspending Page | 1

rules; the motion was seconded by Katy Varney and passed unanimously. XV.

Board Chair Comments, Keith Simmons, Chair a. Recognition of Robert Oermann’s Dolly Parton, Songteller: My Life in Lyrics i. Members of the Library Board congratulated Robert Oermann on the success of his new book, Dolly Parton, Songteller: My Life in Lyrics, co-authored with Dolly Parton. b. Resolution Recognizing Elyse Adler upon her Retirement i. Mr. Simmons read the resolution and commented that it could never do justice for all the effort that Elyse Adler has dedicated to NPL over the past 36 years. He praised her for her contributions to NPL’s many accolades and for her work in building community partnerships to meet community needs. ii. Mr. Oermann agreed with Mr. Simmons comments. iii. Ms. Varney seconded Mr. Simmons’s comments and stated that NPL would not be the same or would not have been the same without Ms. Adler. iv. Ms. Ezell contributed that Ms. Adler will be greatly missed. v. Joyce Searcy thanked Ms. Adler for all that she has done and will continue to do. vi. Charvis Rand moved to approve the resolution recognizing Ms. Adler; the motion was seconded by Katy Varney and passed unanimously. vii. Ms. Adler thanked the Library Board and expressed her appreciation for having the greatest career ever at the best institution. She also praised and thanked her coworkers. Nashville Public Library Board December 8, 2020 Resolution Title: A resolution commending the dedicated service of Ms. Elyse R Adler. and congratulating her upon her retirement from the Nashville Public Library History/Background/Discussion: Recognition of Elyse Adler’s service to Nashville Public Library, culminating in over thirty-six years of service. Recommendation: That the Board goes on record as recognizing Elyse Adler’s service to Nashville Public Library Draftor (s): Kent Oliver Page | 2

Person(s) Responsible for Implementation: Nashville Public Library Board

RESOLUTION 2020-12.02 A RESOLUTION COMMENDING THE DEDICATED SERVICE OF MS. ELYSE R. ADLER AND CONGRATULATING HER UPON HER RETIREMENT FROM THE NASHVILLE PUBLIC LIBRARY WHEREAS, Elyse Adler, Assistant Director for Education & Literacy for Nashville Public Library (NPL), retired on December 4, 2020, after over thirty-six years of outstanding service to Nashville Public Library, and WHEREAS, Ms. Adler earned a Bachelor of Arts Degree, Music, from Syracuse University in 1978, and WHEREAS, Ms. Adler moved to Nashville in 1981 and worked for Nashville Public Library since 1982, and WHEREAS, Ms. Adler went on to earn a Masters of Library and Information Science from Vanderbilt University in 1986, and WHEREAS, Ms. Adler served in increasingly responsible positions as Manager of NPL’s Music & Film Department from 1987-1997, as Collection Development Manager from 1997-2000, as Branch Services Administrator from 2000-2002, and as Assistant Director for Education and Literacy from 2002-2020, and WHEREAS, during her tenure with Nashville Public Library Ms. Adler created innovative educational initiatives for all ages – pre-K through Seniors – connected diverse city populations, with city-wide impact, and WHEREAS, due to Ms. Adler’s unfailing thoughtful approach to developing community partnerships with other groups and organizations NPL is known for its positive collaborations and relationships with other Nashville organizations, and WHEREAS, Ms. Adler’s cheerful and upbeat introductions to many programs such as Salon@615 and the Courtyard Concert series have launched many successful library events, and WHEREAS, Ms. Adler’s leadership extended to her personal pursuits as member of the Executive Board of the Nashville Jazz Workshop, serving also on the Frist Educational Council, being a youth mentor through Big Brothers Big Sisters of Nashville, and WHEREAS, Ms. Adler represents the best qualities we could ever seek in a co-worker, manager and friend; NOW, THEREFORE, BE IT HEREBY RESOLVED by the Nashville Public Library Board that we hereby commend the meritorious and dedicated service of Ms. Elyse R. Adler, congratulate her upon the occasion of her retirement from the Nashville Public Library, and extend our Page | 3

warmest wishes for her enjoyment and continued prosperity in the years filled with Musical Tourette’s that lie ahead. BE IT FURTHER RESOLVED that this resolution be spread through the official publications of the Nashville Public Library and maintained in the official records of the Nashville Public Library Board.

XVI.

Approval of Minutes: October 20, 2020 Mr. Oermann moved for approval of the minutes from the October meeting; the motion was seconded by Mr. Rand and passed unanimously.

XVII.

Library Director Report, Kent Oliver a. General Report i. Kent Oliver commented on the success of NPL’s Phase 1.5 openings. As a result of not overly advertising the phase, there has been a low amount of computer users, but customers are using the computers. Phase 1.5 protocols are being followed with no virus-related issues. Phase 1.5 locations will now allow same-day computer reservations, a slight change from the original protocol that required reservations to be made at least one day in advance. ii. Mr. Oliver explained that he and Susan Drye will meet with members of Metro Finance next week. Vacant positions within NPL are still frozen, and there are 50 fewer positions in NPL than in June 2019. Currently, there are a number of staff under quarantine or dealing with COVID-related issues. Mr. Oliver commented on the negative impact that COVID will have on services, if the library is not able to fill some vacant positions. iii. Mr. Oliver stated that the Green Hills Branch recently celebrated its 20th anniversary. iv. Mr. Oliver discussed the circulation data presented in the Library Board packet, noting its consistency. The data will be fully analyzed when a year’s worth of data has been collected, but NPL will closely monitor data until then. v. Mr. Simmons asked about the Church Street Park across from the Main Library. vi. Mr. Oliver responded that he did not have any additional information, but that he needs to contact Metro Parks about the development’s status. The request for information about the park was sent unexpectedly, and the development efforts from Page | 4

the non-profit group seemed to have stopped. However, Mr. Oliver will inform the board when more information is discovered. vii. Mr. Simmons asked about the $1.4 million contributed to NPL from Metro’s 4% resolution. viii. Mr. Oliver stated that this money was a nice surprise that was badly needed for NPL’s collection development funding. NPL has been spending 4% monies conservatively during this fiscal year, but another 4% disbursement is expected in the Spring. ix. Ms. Ezell asked if Metro Council dictates how the 4% money is spent. x. Mr. Oliver noted that 4% funds are used primarily for collection development as well as addressing equipment and facility repairs. A request for collections money is submitted at the beginning of each 4% process. Upon funding disbursement, it is clear how the money will be allocated. Ms. Drye maintains a list of where 4% monies are needed. xi. Ms. Ezell asked about how COVID surges will impact managing NPL staff. xii. Mr. Oliver explained that Terri Luke and Jena Schmid keep track of current staffing situations with the help of Human Resources. The staffing adjustments are made accordingly to supplement any staffing deficiencies. Mr. Oliver noted that operating hours and locations may be impacted if staffing deficiencies due to the virus continue to increase.

b. NPLF Update i. Shawn Bakker updated the board on the success of Nashville Public Library Foundation’s Gala. If any Library Board member was unable to participate in the Gala or view the public lecture, contact Ms. Bakker for access. Funds raised as part of the Gala was slightly under NPLF’s goal, but that was expected. Ms. Bakker and Mr. Oliver were able to find cost savings within the NPLF budget, which allows the organization to avoid using a contingency plan. Most other fundraising efforts have met their goals. ii. Tuesday, December 1, was giving Tuesday and NPLF was able to raise over $18,000, which far surpassed its goal. There were 160 new donors and 91 of those donors had never given to NPLF. These donors see the library as an essential service and Ms. Bakker praised the library team for maintaining the institution’s relevance. Page | 5

iii. NPLF is currently planning the Book Club for the Carnegie Society, Picnic with the Library, and String City.

XVIII.

Staff Reports a. Civil Rights Room, Andrea Blackman i. Mr. Oliver introduced Andrea Blackman, Special Collections Manager, and stated that she along with Jena Schmid recently met with him about perpetuating the Civil Rights Room’s relevance into the future. ii. Ms. Blackman thanked Mr. Oliver and the Library Board for allowing her to speak at the meeting. When the Civil Rights Room opened in 2003, 1,500 people visited the library on the space’s opening day. Over the years, the space has hosted public lectures by numerous civil rights activists, including Diane Nash and John Lewis. One of the Civil Rights Room’s early goals was to have all 4th graders understand who these civil rights figures were, and as a result, thousands of students from across the state have visited the room. In 2010, the room changed its focus from civil rights history to the current state of civil rights in America. The room and the programs related to its focus continued to develop, hosting up to 9,000 students any given month. Since the pandemic, the Special Collections staff and the Civil Rights Room have continued to expand programming. Virtual programs have been hosted for national as well as international learners and corporations. Discussions in these programs have now been redirected towards what should be done to stop racism and how to find social justice on the global stage. Civil Rights Room staff have been asked to present their program to the University of Nelson Mandela in South Africa. The Civil Rights Room hopes that it will become a greater part of the global conversation on social justice and race and bring more awareness about global human rights. iii. Mr. Rand commended Ms. Blackman and her staff for their efforts. iv. Mr. Simmons asked about how Civil Rights Room staff reach individuals globally. v. Ms. Blackman explained that some companies that have participated in Civil Rights Room programming are international corporations. Virtual programming derived from the space has expanded since the beginning of the pandemic. vi. Mr. Simmons asked if lectures were open to the public. Page | 6

vii. Ms. Blackman explained that they are public and are marketed by NPLâ&#x20AC;&#x2122;s marketing team. Civil Rights Room staff is constantly looking for additional contacts to speak at the library. Moreover, Ms. Blackman commented on the success the room has had in hosting school groups and helping with graduate course planning across the country. viii. Ms. Searcy indicated that this puts NPL on a good path as more companies are attracted to Nashville. ix. Ms. Ezell asked how the Library Board could help the Civil Rights Room. x. Ms. Blackman asked for any contacts to organizations or groups who would be interested is having conversations on race and social justice. Civil Rights Room staff have partnered with groups to host programs in the past three months and encouraged Library Board members to join these programs as well as raise money for them. She noted that the biggest constraint on Civil Rights Room staff is that there are too many opportunities for programming. Ms. Blackman explained that she was recently contacted by the Smithsonian for a partnership. Furthermore, staff are teaching 45minute and 90-minute lessons for Metro schools. xi. Ms. Ezell asked about sitting down with Ms. Blackman to discuss supporting the work. xii. Ms. Blackman confirmed that this can be arranged. xiii. Mr. Oliver noted that NPLF is supporting the progress of the Civil Rights Room. He also commented on the impact of the Votes for Women Room. He expressed how impressed he is that the same staff is able to work on both of these tasks. xiv. Ms. Blackman commented that her goal would be to ultimately change the Special Collections Center into a Human Rights Center. She stated that it makes sense for NPL to look at itself as one of the first institutions to do this. xv. Ms. Searcy remarked how people are more likely to attend meetings virtually and that this is an opportunity to develop services around the world. xvi. Ms. Blackman said that virtual programming will continue to be a way for Civil Rights Room staff to reach a wider audience even after the pandemic. xvii. Mr. Oermann replied that greater numbers can be reached virtually than what could be hosted in-house.

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xviii. Ms. Blackman explained that one program that her staff hosted used Zoom and Facebook Live and had 600 live participants with an additional 300 viewers following the event. This could not have been done in the library. xix. Ms. Searcy asked about adding a link to NPLF during programming to help raise funding for the room. xx. Mr. Oliver indicated that this could not be done, since some funding for the space comes from Metro. xxi. Ms. Ezell commented how surprised Metro Council would be with the depth and reach of this program.

XIX.

New Business a. Resolution Updating Patron Rules of Conduct, Susan Drye i. Ms. Drye introduced the update to NPLâ&#x20AC;&#x2122;s Patron Rules of Conduct. NPL received CARES grant funding to install WIFI extenders at all locations, giving patrons access to internet afterhours while still on library premises. Internet through these WIFI extenders is available from 7:00 AM â&#x20AC;&#x201C; 9:00 PM. This availability conflicts with the current version of Rule 12 in the Patron Rules of Conduct, which states that patrons should not be on library premises one hour before opening or one hour after closing. Ms. Drye proposed changing this rule to allow patrons the opportunity to access WIFI on library property when it is available. ii. Mr. Rand asked if the library collected usage data through its WIFI network. iii. Larry Jirik stated that NPL is able to collect analytics on the number of users and the amount of time they use WIFI. However, what patrons do while on the network is not tracked. iv. Mr. Oermann moved to approve the resolution to update the Patron Rules of Conduct to allow patrons on library property when WIFI is available; Ms. Varney seconded the motion. v. Mr. Rand asked if this access would pose a problem with the public being allowed on library property outside of operating hours. vi. Ms. Drye said that it would not be a problem. vii. Mr. Oliver commented that this would be a good access point for patrons and that it is likely to become a popular service. Page | 8

viii. Ms. Searcy asked if there were any safety concerns. ix. Ms. Drye noted that patrons are typically in library parking lots anyway. A problem is not anticipated, and local police precincts will be notified of WIFI availability. x. The resolution passed with 5 votes in favor of the resolution with Mr. Rand abstaining. Nashville Public Library Board December 8, 2020 Resolution Title: Update to Safety-Security Patron Rules of Conduct Policy History/Background/Discussion: Nashville Public Library (NPL) last updated the Patron Rules of Conduct Policy on September 20, 2016. Due to the COVID-19 pandemic, NPL requested and received a CARES grant to install Wi-Fi Extenders at all NPL locations so that patrons who might need Wi-Fi access while NPL facilities are closed could be in NPL parking lots and gain that access. Additionally, NPL anticipates the Wi-Fi Extenders for parking lot access will continue after the pandemic has subsided. Currently, Patron Rules of Conduct #12 included the following Class I Offense concerning trespass: “Being on library premises between one (1) hour after official public closing time and one (1) hour before official opening time except for returning library materials to after-hours book drops and attending special events authorized by the library”. NPL would like to update Rule #12 to read thusly; “Being on library premises between the time Wi-Fi access is terminated nightly and before Wi-Fi access is turned on the next morning except for returning library materials to after-hours book drops and attending special events authorized by the library.” Based on the above information, it is recommended that the Board approves the proposed update to Rule #12 of the Safety-Security Patron Rules of Conduct Policy.

Recommendation: The Board approves the proposed update to Rule #12 of the Safety-Security Patron Rules of Conduct Policy.

Draftor(s): Susan Drye Person(s) Responsible for Implementation: Mark Crowder, Susan Drye Page | 9

RESOLUTION 2020.12-01 Update to Safety-Security Patron Rules of Conduct Policy WHEREAS, it was brought to Nashville Public Libraryâ&#x20AC;&#x2122;s attention that the Safety-Security Patron Rules of Conduct Policy needed to include updated language for new Wi-Fi access in parking lots after hours, and WHEREAS, Nashville Public Library has researched and discussed the issue with Metro Legal for possible language changes for this new extended Wi-Fi access, and WHEREAS, Rule #12 of the Safety-Security Patron Rules of Conduct Policy has been updated to reflect the change in language to accommodate patrons who are using NPL Wi-Fi access afterhours, NOW, THEREFORE, BE IT HEREBY RESOLVED by the Nashville Public Library Board of Trustees that the update to Rule #12 of the Safety-Security Patron Rules of Conduct Policy be approved, to become effective December 8, 2020.

XX.

General Announcement Mr. Oliver thanked the Library Board for persevering during this strange year and for their understanding of the situation. Members still experiencing difficulties using WebEx should contact Mr. Oliver, who will ask Mr. Jirik to address these issues.

XXI.

Adjournment The meeting adjourned at 1:07 PM

Next Scheduled Board of Trustees Meeting January 19, 2021 Location: TBD

Respectfully submitted by Corey Frederick.

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Art Committee â&#x20AC;&#x201C; January 19, 2021 Nashville Public Library

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Statistical Summary â&#x20AC;&#x201C; January 19, 2021 Nashville Public Library Cardholders as % of Population Served

43.3% November 2020 New Cards: 985 Active Cardholders: 300,884

Cardholders as % of Population Served

43.5% December 2020 New Cards: 879 Active Cardholders: 301,763

Cardholders

Nov-20

New Registrations Volunteer Services Number of Volunteers Volunteer Hours

985 Nov-20 35 237.00

Nov-20 Year-to-Date 7,191 Nov-19 214 1397.00

Active Patron Cards 300,884 % Change 2020-2019 -83.64% -83.04%

Cardholders New Registrations Volunteer Services Number of Volunteers Volunteer Hours

Dec-20 1,027 Dec-20 35 294.00

Dec-20 Year-to-Date 8,218 Dec-19 217 1494.00

Active Patron Cards 301,763 % Change 2020-2019 -83.87% -80.32%

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Statistical Summary â&#x20AC;&#x201C; January 19, 2021 Nashville Public Library Wireless Data November 2020 Wireless Usage (Total = 24,953 Sessions) 8000 6963

7000

6000 5019 5000

4000

3000 2320

1976

2000

1635 1111 391

272

292

371

1065

979

1000

366

268

217

168

530

466 180

186

All Buildings Closed due to COVID-19; Curbside Service Locations

December 2020 Wireless Usage (Total = 23,163 Sessions) 9000 7834

8000 7000

6000 5000 4000

3000

2886 2264

2000

1695 1277

1000

1240 806

550 169

273

181

377

685

678 218

637 159

597

142

391

104

All Buildings Closed due to COVID-19; Curbside Service Locations

Database and Website Data Website Visits Webserver

Database Usage Sessions

Nov-20 358,266

Nov-19 427,190

% Change 2020-2019 -16.13%

Nov-20 16,630

Nov-19 24,150

% Change 2020-2019 -31.14%

Website Visits Webserver

Database Usage Sessions

Dec-20 338,943

Dec-19 408,152

% Change 2020-2019 -16.96%

Dec-20 8,349

Dec-19 15,677

% Change 2020-2019 -46.74%

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Statistical Summary â&#x20AC;&#x201C; January 19, 2021 Nashville Public Library

Circulation Data eMedia Circulation* November 2020 eAudiobooks eVideos eBooks eMusic 70,451 4,305 97,663 2,043 *eMedia accounts for 57% of total November 2020 circulation.

eMagazines 9,708

Total 184,170

December 2020 eAudiobooks eVideos eBooks eMusic 71,561 3,727 96,522 2,153 *eMedia accounts for 58%of total December 2020 circulation.

eMagazines 8,460

Total 182,423

CIRCULATION TREND FY2021

FY1920

FY1819

675,000 575,000 475,000 375,000 275,000 175,000

JU L A U G

SE P

OC T N OV DE C

JA N

FE B MA R A PR MAY JU N

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Statistical Summary â&#x20AC;&#x201C; January 19, 2021 Nashville Public Library Circulation Bellevue Bordeaux Donelson East Edgehill Edmondson Pike Goodlettsville Green Hills Hadley Park Equal Access Hermitage Inglewood Looby Madison Main North Old Hickory Pruitt Richland Park Southeast Thompson Lane Watkins Park eMedia Talking Library NPL Total

Circulation Bellevue Bordeaux Donelson East Edgehill Edmondson Pike Goodlettsville Green Hills Hadley Park Equal Access Hermitage Inglewood Looby Madison Main North Old Hickory Pruitt Richland Park Southeast Thompson Lane Watkins Park eMedia Talking Library NPL Total

Nov-20 Circulation 13,059 3,108 4,281 2,678 1,213 9,691 7,145 15,875 796 227 9,994 4,231 1,262 4,782 34,637 1,869 2,102 496 5,792 7,148 5,178 731 184,170 1 320,466

Month Nov-20 Nov-19 % of Total Circulation 4.08% 41,928 0.97% 6,459 1.34% 9,370 0.84% 7,372 0.38% 3,691 3.02% 38,221 2.23% 17,948 4.95% 48,643 0.25% 2,845 0.07% 527 3.12% 31,742 1.32% 11,634 0.39% 3,103 1.49% 14,275 10.81% 53,529 0.58% 3,368 0.66% 5,559 0.15% 1,995 1.81% 15,120 2.23% 20,007 1.62% 9,964 0.23% 1,502 57.47% 163,788 0.000% 3 512,593

% Change 2020-2019 -68.85% -51.88% -54.31% -63.67% -67.14% -74.64% -60.19% -67.36% -72.02% -56.93% -68.51% -63.63% -59.33% -66.50% -35.29% -44.51% -62.19% -75.14% -61.69% -64.27% -48.03% -51.33% 12.44% N/A -37.48%

Nov-20 Year-to-Date 72,545 15,900 22,250 13,507 5,904 45,904 37,472 90,496 4,519 1,475 54,429 21,626 6,188 27,301 178,843 9,022 12,036 2,316 27,848 42,079 21,718 3,997 1,020,987 3 1,738,365

Fiscal Year-to-Date Nov-19 Year-to-Date 232,286 37,783 52,527 38,606 20,113 217,377 100,318 276,354 14,983 2,574 179,972 64,797 17,027 77,994 307,077 18,382 29,024 9,888 82,834 114,603 54,044 8,438 889,356 8 2,846,365

% Change 2020-2019 -68.77% -57.92% -57.64% -65.01% -70.65% -78.88% -62.65% -67.25% -69.84% -42.70% -69.76% -66.62% -63.66% -65.00% -41.76% -50.92% -58.53% -76.58% -66.38% -63.28% -59.81% -52.63% 14.80% -62.50% -38.93%

Dec-20 Circulation 13,153 2,952 3,877 1,144 966 11,022 6,970 17,077 653 168 10,050 3,895 1,273 5,158 33,475 1,266 2,262 224 5,227 6,766 4,530 691 182,423 1 315,223

Month Dec-20 Dec-19 % of Total Circulation 4.17% 39,700 0.94% 6,315 1.23% 9,006 0.36% 6,763 0.31% 3,252 3.50% 35,804 2.21% 17,034 5.42% 47,418 0.21% 2,585 0.05% 368 3.19% 29,428 1.24% 11,290 0.40% 2,950 1.64% 13,590 10.62% 50,237 0.40% 3,150 0.72% 5,117 0.07% 1,734 1.66% 14,648 2.15% 19,763 1.44% 9,605 0.22% 1,290 57.87% 168,524 0.0003% 1 499,572

% Change 2020-2019 -66.87% -53.25% -56.95% -83.08% -70.30% -69.22% -59.08% -63.99% -74.74% -54.35% -65.85% -65.50% -56.85% -62.05% -33.37% -59.81% -55.79% -87.08% -64.32% -65.76% -52.84% -46.43% 8.25% 0.00% -36.90%

Dec-20 Year-to-Date 85,698 18,852 26,127 14,651 6,870 56,926 44,442 107,573 5,172 1,643 64,479 25,521 7,461 32,459 212,318 10,288 14,298 2,540 33,075 48,845 26,248 4,688 1,203,410 4 2,053,588

Fiscal Year-to-Date Dec-19 Year-to-Date 271,986 44,098 61,533 45,369 23,365 253,181 117,352 323,772 17,568 2,942 209,400 76,087 19,977 91,584 357,314 21,532 34,141 11,622 97,482 134,366 63,649 9,728 1,057,880 9 3,345,937

% Change 2020-2019 -68.49% -57.25% -57.54% -67.71% -70.60% -77.52% -62.13% -66.78% -70.56% -44.15% -69.21% -66.46% -62.65% -64.56% -40.58% -52.22% -58.12% -78.14% -66.07% -63.65% -58.76% -51.81% 13.76% -55.56% -38.62%

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Statistical Summary â&#x20AC;&#x201C; January 19, 2021 Nashville Public Library Virtual Programming Data November 2020 TOTAL

ATTENDANCE * AT VIRTUAL PROGRAMS

# of Programs 373

Children

NO. ARCHIVES BELLEVUE BORDEAUX BBTL (Bringing Bks to Life!) BBTL (Adult Literacy) DONELSON EAST EDGEHILL EDMONDSON PIKE GOODLETTSVILLE GREEN HILLS HADLEY PARK HERMITAGE INGLEWOOD LOOBY MADISON MAIN - Adult Svcs MAIN - Be Well MAIN - Children Svcs MAIN - Digital Inclusion MAIN - LSDHH/Equal Access MAIN - Puppet Truck MAIN - Special Coll. MAIN - Studio NPL MAIN - Teen Svcs MAIN - WIshing Chair Productions NORTH OLD HICKORY PRUITT RICHLAND PARK SOUTHEAST THOMPSON LANE WATKINS PARK TOTALS

0 15 5 12 0 0 1 6 11 3 18 5 4 12 0 18 0 0 14 0 12 32 0 6 0 13 0 3 4 5 7 7 0 213

AUD. 0 174 443 208 0 0 8 335 95 66 160 30 208 183 0 266 0 0 221 0 139 1,511 0 113 0 1,403 0 132 20 40 1577 396 0 7,728

# of Live Views 11,722

Teens

NO. 0 8 8 0 0 2 0 0 1 0 0 0 0 0 0 4 0 0 0 0 4 0 0 12 11 0 0 0 0 0 0 0 0 50

Adults

AUD. 0 31 134 0 0 0 0 0 11 0 0 0 0 0 0 186 0 0 0 0 36 0 0 234 181 0 0 0 0 0 0 0 0 813

NO. 0 10 1 4 8 2 0 0 9 1 0 4 3 2 0 0 5 6 0 0 3 0 4 1 0 0 0 1 19 4 5 0 0 92

Seniors

AUD. 0 194 141 31 81 11 0 0 69 4 0 38 56 26 0 0 79 71 0 0 70 0 479 62 0 0 0 4 949 27 47 0 0 2,439

NO. 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 0 0 0 0 0 0 0 0 0 0 0 0 0 18

AUD. 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 742 0 0 0 0 0 0 0 0 0 0 0 0 0 742

*Attendance at end scheduled timeslot

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Statistical Summary â&#x20AC;&#x201C; January 19, 2021 Nashville Public Library Virtual Programming Data (cont.) December 2020 TOTAL

# of Programs 328

# of Live Views 12,379

Children

ATTENDANCE * AT VIRTUAL PROGRAMS

0 15 5 17 0 0 2 5 0 5 12 4 5 12 0 14 0 0 5 0 7 25 0 2 0 17 0 3 7 4 0 7 0 173

AUD. 0 262 312 324 0 0 20 235 0 98 119 27 194 140 0 236 0 0 59 0 84 1,053 0 7 0 3,685 0 108 41 31 0 347 0 7,382

Teens

NO. 0 5 8 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 2 0 0 18 9 0 0 1 0 0 0 0 0 46

Adults

AUD. 0 18 136 0 0 0 0 0 0 0 0 0 0 0 0 247 0 0 0 0 6 0 0 100 250 0 0 5 0 0 0 0 0 762

NO. 0 7 1 1 0 1 0 0 6 1 0 5 3 2 0 0 4 13 0 0 2 0 1 0 0 10 0 1 7 4 3 0 0 72

Seniors

AUD. 0 62 13 13 0 10 0 0 74 6 0 75 92 38 0 0 78 87 0 0 15 0 200 0 0 2,256 0 7 46 22 44 0 0 3,138

NO. 0 0 0 0 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 30 0 0 0 0 0 0 0 0 0 0 0 0 0 37

*Attendance at end scheduled timeslot

Page | 26

AUD. 0 0 0 0 69 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1,028 0 0 0 0 0 0 0 0 0 0 0 0 0 1,097

Financial â&#x20AC;&#x201C; January 19, 2021 Nashville Public Library

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Personnel Summary â&#x20AC;&#x201C; January 19, 2021 Nashville Public Library

New Hires & Resignations

November & December New Hires Name

Classification

Kammerman, Amy

Librarian 2

Hire Date 11/2/2020

Location Green Hills

November & December Resignations Name

Classification

Wells, Jake Scott, Dexter Meyer, Jessica Adler, Elyse

Library Associate 1 Circulation Assistant Librarian 1 Library Srvs Assoc Dir

Hire Date 11/1/2020 12/3/2020 12/3/2020 12/4/2020

Location Bellevue Bellevue Teen Srvs Director's Office(retire)

Page | 28

Personnel Summary â&#x20AC;&#x201C; January 19, 2021 Nashville Public Library NPL Vacancies as of 12/31/2020 = Vacancies = Requested approval to fill

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49

Division / Branch OP & MAIN-MN ED PIKE BELLEVUE ARCHIVES SECURITY REF GOOD CHILD PROD SVCS BORDX GOOD OP & MAIN-MN TEENS OP & MAIN-BR THOMP PUBLIC TECH SE ED PIKE ADMIN SVCS BRG BKS TO LF THOMP GRN HILLS GOOD INGLE OLD HICK HERM GRN HILLS OP & MAIN-BR BELLEVUE WATKINS ED PIKE PUBLIC REL REF HERM CHILD GRN HILLS BELLEVUE GRN HILLS BELLEVUE INGLE EAST GOOD NORTH PERFORM ART RICH PK BELLEVUE ED PIKE BELLEVUE COMM ENGAGE

Title BLDG MAINT SUPT - Main LIBRARIAN 1 CIRCULATION ASST LIBRARIAN 1 SECURITY GUARD LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE PROGRAM SPEC 2 CIRCULATION ASST LIBRARY ASSOC 1 CUSTODIAL SVCS ASST SUPV - Main LIBRARY MGR 2 CUSTODIAN - Branch LIBRARY ASSOC 1 PROGRAM SPEC 1 CIRCULATION ASST LIBRARY PAGE OFFICE SUPPORT REP PROGRAM SUPV CIRCULATION ASST LIBRARIAN 1 CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST LIBRARY PAGE CIRCULATION ASST CUSTODIAN - Branch LIBRARY PAGE CIRCULATION ASST CIRCULATION ASST ADMIN SVCS OFFICER 2 LIBRARY ASSOC 1 CIRCULATION ASST LIBRARIAN 1 LIBRARIAN 1 LIBRARY ASSOC 1 LIBRARY PAGE CIRCULATION ASST CIRCULATION ASST LIBRARY ASSOC 1 LIBRARIAN 1 LIBRARY ASSOC 1 LIBRARY PERFORMING ARTIST LIBRARY ASSOC 1 LIBRARY ASSOC 1 CIRCULATION ASST CIRCULATION ASST LIBRARY SVCS ASSIST DIRECTOR

Grade TS13 ST09 ST05 ST09 ST06 ST02 ST02 ST02 ST08 ST05 ST06 TS02 OR06 TG05 ST06 ST06 ST05 ST02 ST05 ST10 ST05 ST09 ST05 ST05 ST05 ST02 ST05 TG05 ST02 ST05 ST05 OR01 ST06 ST05 ST09 ST09 ST06 ST02 ST05 ST05 ST06 ST09 ST06 ST07 ST06 ST06 ST05 ST05 OR11

Name VACANT (B PRUITT)-hiring freeze VACANT (J QUEEN)-hiring freeze VACANT (P UEBBING) VACANT (L GARLAND)-hiring freeze VACANT (T BANKS)-hiring freeze VACANT (B CHAMBERS)-hiring freeze VACANT (D LEE) VACANT (A ALLEN) VACANT (C TATUM) VACANT (O YAMIN) VACANT (R LITTLE) VACANT (T PATTON) VACANT (T GLASS) VACANT (T BOWERS) VACANT (A RAMEY) VACANT (M KELLEY) VACANT (M WILLIAMS) VACANT (K VARNELL) VACANT (S GRAVERT-SPITZER) VACANT (C MILLER) VACANT (G ARMISTEAD) VACANT (A WESSELS) VACANT (R BROWN, JR) VACANT (E ALEXANDER) VACANT (E NELSON) VACANT (C SONGER) VACANT (O YAMIN) VACANT (L ODOM) VACANT (C WALTON) VACANT (K WEBB) VACANT (L AKULA) VACANT (K HEAD JEFFERIES) VACANT (W CHAMBERLAIN) VACANT (J JONES) VACANT (G HALL) VACANT (B ENGLISH) VACANT (M PHOUTHAVONG) VACANT (N NGUYEN) VACANT (E THOMAS) VACANT (L GARRISON) VACANT (J MARTIN) VACANT (K CASPER) VACANT (J PITTS) VACANT (M MATENS) VACANT (T ALLMAN) VACANT (J WELLS) VACANT (K WINGATE) VACANT (D SCOTT) VACANT (E ADLER)

FPS F F P F F P P P F F F F F F F F F P F F F F P F F P F F P F F F F F F F F P F F F F F F F F F F F

FTE 1.00 1.00 0.49 1.00 1.00 0.49 0.49 0.49 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 0.49 1.00 1.00 1.00 1.00 0.49 1.00 1.00 0.49 1.00 1.00 0.49 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 0.49 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00

Date Vacant 7/6/18 8/10/18 1/14/19 3/22/19 4/8/19 7/7/19 9/20/19 11/18/19 11/18/19 12/21/19 12/30/19 1/27/20 2/11/20 2/14/20 2/14/20 2/29/20 3/9/20 3/9/20 3/9/20 4/3/20 4/18/20 5/12/20 5/18/20 5/29/20 5/31/20 7/21/20 7/24/20 7/25/20 8/4/20 8/14/20 8/21/20 8/26/20 9/1/20 9/21/20 9/21/20 9/21/20 9/21/20 10/3/20 10/5/20 10/19/20 10/23/20 10/26/20 10/26/20 10/28/20 10/30/20 11/1/20 11/30/20 12/3/20 12/4/20

No. of Vacancies Prior to FY21 = 25 No. of Vacancies in FY21 = 24

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Brief Area Updates – January 19, 2021 Nashville Public Library ADMINISTRATIVE SERVICES REPORT Safety & Security: December 2020 • •

Curbside Service and Phase 1.5 continue to operate with very few issues. Metro Human Relations department arranged for a two-day filming session in the Main Library Grand Reading Room during the first week of December. • The Christmas Day Bombing caused most of our building security alarms to be offline for a few days. All are back up except for Looby and North Branches. Mark Crowder continues to be in contact with Metro ITS to check those communication lines. • Jarrett Fire Protection completed all discrepancies with the fire sprinkler systems as noted on the annual fire inspection. • Jarrett Fire Protection were called to replace a six-foot section of sprinkler pipe in the nested parking area due to a rust hole developing in the pipe. Total number of incident reports for the month of December and the amount for each category: Total 6, up from 4 in November. Ambulance Alarm Arrest Medical Fire Alarm Suspensions

0 1 0 0 2 3

Illness / Accident Mental Issues Property Damage Theft Vehicle Accident Suspicious Activity

0 0 0 0 0 0

Number of suspensions by conduct violation numbers: #1 — 1 #2 — 0 #3 — 1 #4 — 0 #5 — 0 #6 — 0 #7 — 0 #8 — 0

#9 — 0 #10 — 1 #11 — 0 #12 — 0 #13 — 0 #14 — 2 #15 — 0 #16 — 0

#17 — 2 #18 — 0 #19 — 2 #20 — 0 #21 — 0 #22 — 0 #23 — 0

Suspensions for December: # of patrons

# of days suspended 0 1 day 0 5 days 0 10 days Page | 30

3 0 0 0 0

30 days 60 days 90 days 120 days 365 days

Delivery: December 2020 Main: •

We received 231 incoming UPS packages and sent 40 packages UPS GROUND in December.

•

There were 60 overnight packages received from FedEx, DHL, etc. in December.

•

We received 73 inserts of mail from the United States Post Office and we sent 52 inserts of mail to Metro Mail for postage in December.

•

There were 22 special deliveries from Ricoh, Supply Room, Firefly, Amazon, etc. in December.

Branches: •

We moved: 7,180 hold bins (229,760 items) 3,479 non-hold bins (111,328 items) 1,406 Circulation/Main bins (44,992 items). Total of 12,065 bins moved. Total item count of 386,080. An average of 575 bins and 18,385 items moved per day.

11 skids were sent to Pratt industries for book recycling in December. 0 skids were sent to BWB in December.

Daily Complete Percentage: Holds 21 of 21 days for 100% in December.

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Facilities Maintenance: December 2020 Tamis work order report shows 419 work requests, 330 completed, 89 still active with a 79% completion rate for the month of December. Total # Work Orders

# # Completion Completed Active %

Craft

Month

None Entered

December 2020

Administration

December 2020

75%

Branch Custodial Services December 2020

100%

Contractor

December 2020

Electrical

December 2020

81%

Elevator

December 2020

Grounds

December 2020

56%

Maintenance

December 2020

161

146

91%

Quantity Completed Active Completion 419 330 89 79% 1. Plastering at East branch. 2. Cutting down dead trees and removing the wood on the grounds at Madison branch.

BRANCH SERVICES REPORT OPERATION WARM: On Monday, December 7, nearly 400 brand new coats and more than 400 books were given to Nashville families whose children attend Jones Paideia Elementary Magnet School. Operation Warm’s “A Warm Welcome to the Library,” program provides coats and books, free of charge, for public libraries to distribute to their communities. Unlike those found at many clothing drives, the coats are all brand new. Page | 32

This event marked NPL’s second collaboration with Operation Warm and its first with Jones Paideia. Last year, NPL distributed 150 coats and books to families in the community. •

This is what Myra Taylor, Principal at Jones Paideia said about the impact of this project, “Nashville Public Library’s extremely generous donation of 400 winter coats made it possible for every Jones Paideia student to receive their very own brand new coat! It is a privilege for us at Jones Paideia to be a conduit for such a blessing for our students! Everyone associated with this project is extremely grateful, including our parents, students, and staff members. We all feel encouraged during this incredible time in our world to see that there are organizations and people who still love and care for others in word and deed. It is an amazing time to be givers and receivers of great gifts, favor, and love. Thank you, NPL!”

MOBILE PRINTING: The regional branches and the Main Library began offering mobile printing to customers via curbside service. This service is extremely popular. Below are statistics for October-December 2020. Total Number of Pages Printed = 12,022 Total Number of Users = 1,095 Ranking by Most Number of Pages

Ranking by Most Number of Users

MA SE EP MN BL BX GH HM

MA SE EP BX MN BL HM GH

PILOT OF CURBSIDE COMMUNICATOR SOFTWARE: In the next several weeks, the Green Hills Branch will pilot a texting software for curbside service. The goal is to increase the ease and efficiency of curbside service. BRANCH MANAGER’S BOOK CLUB: In December, Branch Managers started reading “Leadership 101,” by John Maxwell. This is the first of five books the branch managers will be reading on leadership. Linda Harrison, Regional Branch Manager at Edmondson Pike, is leading this book club. Managers will read a total of five books on leadership over the next year. Page | 33

CHILDREN’S PROGRAMS AND ZOOM: Lisa Bubert was the first children’s librarian to offer interactive programs via Zoom. The feedback from parents is that they enjoy the interactive programs. In December, other children’s librarians started planning to present programs via Zoom starting in January. ASHLEY WALKER HIGHLIGHTED ON MAYOR COOPER’S SOCIAL MEDIA PAGES: The Mayor’s office posted a video highlighting Ashley Walker, Library Associate at the Edmondson Pike Branch, on Mayor Cooper’s social media pages (Facebook and Twitter). The video was shared on the EP Facebook page. Here is the link https://fb.watch/2Gk0AiDLBZ/ BOOK CLUB IN A BAG • Thanks to over $1100 in funding from the Hermitage Friends and title recommendations from Adult Services Librarian Debbie Bischoff, the system wide Book Club in a Bag (BCIAB) collection was increased in December by 10 timely and relevant titles.

WRAPPING BOOKS FOR CHILDREN DURING THE HOLIDAYS: Dont’a Hightower from the New England Patriots donated books for children for the holidays. He is an avid reader and native to middle Tennessee. In collaboration with the local literacy nonprofit Book ‘Em, staff at both the Bellevue and Edmondson Pike Branches wrapped 3,800 books.

COLLECTIONS AND TECHNOLOGY SERVICES REPORT Materials Management ▪ To better document and train staff in acquisitions, we completed a comprehensive new Acquisitions Manual which details workflows for orders and order issues, vendor & fund maintenance, invoicing, serials & periodicals, Oracle/R12, reports and analytical SQL queries. This will make us more resilient in times of staff absences. Thanks especially to Melissa Myers and Gregg Drye for the extra effort in this. ▪ Noel Rutherford created a new Materials Management Training powerpoint that has already been used to train the new librarian at Green Hills. This will make staff training easier going forward. Noel also Noel gave a presentation at the Manager’s meeting on the materials budget, shelving analysis, circulation and format trends. ▪ Noel Rutherford negotiated the transfer of our new eMagazine platform from RBdigital to Overdrive and reduced the annual subscription cost from $55,000 down to $38,000. ▪ Beth Deeb Created Overlooked Gems of 2020 blog post, worked on annual schedule for booklist widgets for homepage and created the following new Book lists for marketing and our website: Time to Hunker Down, Get Cozy, Celebrate a Season of Calm and New Year's Resolutions. Beth also created a collection spotlights schedule for Jan-Mar 2021.

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▪

▪ ▪ ▪

Beth Deeb conducted Aspen testing and located several issues: a problem with Adult Literacy placard, issue with "additional copies on order" and diacritics/special characters issues. Joanna Roberts gave a statement about the top circulating children's book, Dog Man: Lord of the Fleas, for Parents magazine. She also created and posted the following new booklists: Enola Holmes Read-Alikes (JUV and YA historical mysteries with a strong female lead), Season's Readings (Picture books and a little nonfiction about Christmas, Hanukkah and Kwanzaa), Reading is Snow Much Fun (Picture books and Readers that celebrate winter weather) Mindfulness and Yoga for Children Melissa Meyers added a monthly circulation count by Branch into the Circ Trends report and completed a survey of the JWLC collection. Barcoding and cataloging staff are about 90% through with Main’s nonfiction inventory. They are correcting any status and/or shelving errors and withdrawing or adding back items missing from our catalog. This is the first full item-level inventory we’ve completed for Main since 2001. Susan Poulter worked on a new podcast series: Arabian Nights (as part of the Family Folktales series). Collection Development Librarians responded to a total of 837 material requests in PIKA and LibAnswers in October. Staff attended the following 18 meetings and webinars: Internal meetings: Procedures Review Committee, Children’s Services meeting, Nashville Reads Committee, Aspen training for on order problems, JYA Selector Topics (Children's World Language & Juv nonfiction), Material Services Training, Cybersecurity Awareness and Cybersecurity Fundamentals, Homepage Widget Training External: Publisher Weekly’s webinar: ULC Collection Leader’s meeting, Defensive Driving Training, Macmillan Spring Book Buzz, LJ’s Be Your Community’s Career Development Anchor webinar, PBS Books webinar, Procedures Review Committee, Baker & Taylor 2021 Middle Grade Title Talk, Baker & Taylor 2021 Picture Book Title Talk, LibraryCon Live, PRH Morning Book Buzz, DCMI: Introduction to the W3C Data Catalog Ontology (DCAT).

Materials Management Statistical Report November, 2020 New Circulation User category

Digital Physical Totals =

# of Unique Users

Items checked out

31,583

184,170

11,879

74,078

43,462

258,248

New Acquisitions Page | 35

Format Digital Physical

Copies added 3585 2970 Totals =

6555

Materials Budget - Nov Material Type Digital Physical

Amount Spent in Nov $155,997.25* $33,665.97

Amount Remaining $762,357.33 $1,458,860.50

Totals = $189,663.22 *Includes quarterly $50,000 Hoopla deposit acct prepayment **includes 4%, operating and foundation/grant funds

$2,221,217.83**

Materials Management Statistical Report December, 2020 New Circulation User category

Digital Physical Totals =

# of Unique Users

Items checked out

31,621

182,423

10,482

66,067

42,103

248,490

New Acquisitions Format Digital Physical

Copies added 2804 3512 Totals =

Materials Budget - Dec Material Type Digital Physical* Totals =

Amount Spent in Dec $135,554.36 $242,249.69

Amount Remaining** $1,429,267.23 $1,937,923.31

$377,804.05

$3,367,190.54

*Includes the $41,800 invoice for emagazines that is paid out of Periodical/subscription funds. Also includes $45,500 GSG grant. **Includes new $1.4 million appropriation.

Production Services In December PS continued to focus on growing NPL Universe online services. In addition to existing duties of editing, posting, and live streaming the current programming streamed weekly. In addition, the pre-production work on some exciting new series for 2021 has been a top priority. Some examples: Page | 36

•

Books Brothers – NPL has partnered with United Way developing this video series of book readings performed by African American men from all walks of life in our community. In December many of the videos were received and editing process is now underway preparing for this 40 episode series broadcast. • 3 Wishing Productions video series were produced and are now in our current line up. • The pilot episode for a new series from Bringing books to life was recorded with plans to be release in February. Our Podcast services have continued to increase in largely due to the success of the civil rights series Truth be Told hosted by our Special Collections Division. •

Just Listen recorded 2 new Episodes - Not released Yet

•

Family Folktales released 3 new episodes

•

Truth B Told released 2 new episodes

•

Back In The Day recorded 2 new episodes - Not released yet

•

4 new Recordings within Month - 5 full releases.

Shared Systems • Facilitated transition to new online discovery layer, Aspen, at https://catalog.library.nashville.org by fixing bugs, reviewing and tweaking configuration, training various staff groups on new features, updating and training collection development staff to manage lists, highlighting collections with collection spotlights, new browse categories, widgets, and placards. • Worked closely with Limitless Libraries and MNPS libraries to solidify the logistics of reopening school libraries for curbside pickup and/or classroom delivery. We continue to tweak settings, update directions, monitor holds and assist training staff. Jesse Morros runs the IT help desk for MNPS librarians. • Worked with Collection Development to ensure smooth transition from RBDigital emagazines to Overdrive emagazine platform. • Bryan Jones fixed Hoopla scoping for MNPS, allowing for only age appropriate material to show at elementary schools. • Bryan Jones has updated network documentation to add new IPs. • Jesse Morros is working with branch staff to redo and resize transit slips in CarlX, saving the library money and paper. • Helped with branch closures due to 2nd Avenue explosion as well as renovation (EA) by working with MarComm to keep website and catalog updated, handling changes to computer use scheduling in Springshare, extending holdshelf pickup time, etc.

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•

• •

• • •

•

Credit card payments for facilities rentals as well as payments for services from both Archives and Special Collections are expected to go live at the end of January. Jenny Lane has worked with these groups, the vendor, and NPL Finance to get requirements and configure and test the system. Jenny Lane is creating a one-page instruction sheet for staff. Jenny Ellis created NPL Universe demo site to highlight all of the terrific online programming that NPL has done this past year. Waiting for Admin and Marcom approval. Drupal 8 website guide completed. Also added links to the guide from all content entry forms which should help staff find help faster when they need it. Jenny Ellis moved the BBTL site onto the NPL Drupal 8 platform from Wordpress, making it part of the overall NPL site instead of separate. Also created in Pathways for New Americans site, which is not yet live. Kyle Cook completed the winter 20/21 events process. Kyle Cook trained 6 new staff members on adding events in Bedework. Kyle Cook updated web sites to reflect changes to databases: RBDigital transition to OverDrive magazines; Gale databases closed. Gale presents Peterson's Test Prep and Peterson's Career prep added; Gale Science added to Limitless Libraries. Kyle Cook updated the Bedework server to a new version of Linux OS. James Staub renewed various ssl security certificates, allowing unimpeded web traffic to many sites. Jenny Lane reviewed and edited hundreds of patron accounts in the wrong patron-type, mostly non-residents not identified as such. Once the library reopens this may result in many more $10 payments being made to the general fund. Worked with AT&T, Zayo, TLC, Metro ITS and NPL IT to resolve the intermittent lack of connectivity between nashapp and the DMZ which results in patron inability to access their accounts in catalog or place holds, etc. Issue was determined to be a disparate timeout settings between groups within the tunnel. Have monitored the situation for two days with issue not reoccurring, considered resolved. Tunnel designed to mitigate stillexistent security risks in information transfer protocols. The team has been working from home to promote library operations during the closure by: o Working with IC to get quality extracts of MNPS and ASD student and staff data. o Bringing attention to routine patterns that we may want to adjust during closure, like sending patrons to collections for unreturned items. o Developing methods and assisting with technological advice for NPL reopening plan. o Testing and modifying ILS and discovery layer to facilitate reopening. o Working with circulation committee, etc. to update and create new procedures for ensuring access and good customer service during closure. o Working with front line staff to ensure access to systems. Page | 38

o Providing branch managers with reports and statistics to ensure a smooth reopening. o Keeping the events calendar up to date with the latest online happenings and working with MarCom on NPL Universe. o Modifying patron account expiration dates to allow liberal use of our services by existing customers. o Answering patron questions and resetting PINs to help existing patrons access online material. o Adding items and bibliographic records to the database for MNPS and Limitless Libraries. o Patron data cleanup: improving data quality, reviewing new patron registrations, making it easier for patrons to re-register if long-expired. Technology • Branch Programming - Ordering/Configuring Laptops/iPads/WebCams with NPLF funds o Laptops Received & Imaged o Configure MetroWLAN and NetMotion access for staff o Computers have been deployed • Branch External Wi-Fi – Phase 1 Complete o Contacted wiring vendors for quotes, made branch visits to determine available network ports, worked with Metro ITS to acquire quote for external Wi-Fi access points, ordered and installed Access Points. • Branch External Wi-Fi – Phase 2 – 7 Locations o Contact wiring vendors for quotes – Data o Branch visits – Available network ports o Contact Metro ITS Network – Quote for External Wi-Fi Access Points – Complete o Access Points Ordered – Complete 12/10/20. o Installation to follow delivery • Installed Mobile Device Management to allow for batch and remote updates to Library iPads • Southeast Library – Digital Signage – Floor Projector o Working with Dalton/Anode on software backend to pull from PIKA. • Main Library – ADA Computers o Replacing end of life computer with new and updating all ADA software with current versions. • Phased Re-Opening – Complete/Ongoing o Activate network jacks in new locations - Complete o Move staff computers – Complete/Ongoing o Determine public computer spacing / marking out of service - Complete • Remote Library Workers – Complete/Ongoing o Continued support – Remote Access, troubleshooting application access, remote document sharing Page | 39

•

o Setup SharePoint sharing sites for multiple departments – Complete/Ongoing o Access to 3rd Party Resources (Google Docs, Dropbox, etc) – Complete/Ongoing Work Trouble Issues from AT&T Explosion o Work with AT&T and Metro to restore all NPL Circuits/Phones/Connections – Complete o Troubleshoot individual issues resulting from loss of connections - Ongoing Troubleshoot VPN Tunnel Connection to TLC Denver o Worked with AT&T, Zayo, TLC, NPL & Metro to determine trouble spots. Using WebEx to connect all analysts, will continue to monitor and test changes.

EDUCATION AND LITERACY REPORT Adult Literacy • 7 programs with 69 attendees in December. • Nominations closed for the 2021 Adult Educator of the Year award and a panel of donors and community members has been assembled to review nominations. • Adult Education Collective Impact ended the year with a retreat for the steering committee and selected a name for their efforts: Growing Opportunities for Adult Learners (GOAL) Collective. The new name will be unveiled to the broader public in 2021. Be Well @ NPL • Completed 6-part Winter Wellness virtual series, averaging 14 people/session • Completed Marketplace Open Enrollment (phone/virtual), with Be Well coordinator filling in Get Covered TN appointment gaps by creating Saturday and Tuesday evening availability. • Led discussion on the topic of racism in healthcare with Be Well Café participants, in collaboration with FiftyForward All of Us Research Program • Launched virtual, gentle yoga on Friday mornings, with Small World Yoga, averaging 7 weekly participants • Published blog and newsletter content on mental health and coping during the holidays Bringing Books to Life! • 26 virtual programs with 491 attendees. • Since April 2020, BBTL has provided 192 virtual programs with 7,955 live attendees/views. • BBTL offered special, holiday/winter-themed story times to partner sites -- Snowballs by Lois Elhert and a snowman collage craft activity. • BBTL staff completed NPL’s “What’s Your STORY?” customer service training in December and used the opportunity to think through ways to continue to provide stellar customer service to early education programs, their teachers and families. Page | 40

•

Staff prepared for BBTL’s first 2021 puppet show theme, Ellingtown, and began work on a new story time show for NPL Universe, which will begin airing in 2021.

Digital Inclusion • Received 250 laptops with internet from Comcast for Telehealth for seniors. Staff is preparing setup instructions that will include relevant apps and shortcuts for seniors. • Telehealth survey boxes and surveys are ready to go out. Currently seeking permission to place them at 10 senior towers. • The Digital Inclusion team was featured in Fifty Forward Newsletter and in a Comcast video: o https://fiftyforward.org/newsroom/forward-focus/ o https://livestream.com/comcast/digitalequitysummit • New partners: Urban Housing Solutions, Dandridge Towers and Leah Rose • Events/meetings: o Met with Metro Health Department on Digital Inclusion and Health Initiatives and shared information on demo Telehealth in a box. Second meeting to be scheduled. o NPLF HR Update meeting o Telehealth Equity: Community Engagement Studio for Seniors with Vanderbilt Health • Videos: New videos on Facebook and Overdrive in process Limitless Libraries • Connected MNPS Library Services with Nashville Film Festival (NFF) to form a partnership in which NFF will provide access to festival-quality films to MNPS high schools who offer Cinema Studies classes. Students will view films and participate in follow up discussions February–May. NAZA • Commenced the development of NAZA’s next 5-year strategic plan and hired a consultant to facilitate the process. The final version of the plan is expected by the end of May 2021. • NAZA Highlighted in Afterschool Alliance’s Top Ten States for Afterschool: Afterschool Alliance has issued their latest report on top 10 states for afterschool and Tennessee ranks 5th! The specific highlight is on parent satisfaction and quality of programs, and there is a section highlighting NAZA and its contribution to the overall state picture: Over the last few years Tennessee has continued to build upon their citywide afterschool systems, in particular the Nashville After Zone Alliance (NAZA), which, through coordinated efforts, helps improve the quality of afterschool programs. NAZA is a partnership between the Nashville Public Page | 41

•

Library, Metro Nashville Public Schools, the Mayor’s Office, and more than 20 youth-serving organizations whose collective goal is to improve learning experiences for youth. Since its inception in 2010, NAZA has continuously worked toward supporting high quality programming through investment in afterschool programs and providing free-of-charge professional development trainings and evaluation services. Today, NAZA serves close to 2,000 students in 43 program sites across the city, with investments of $2.6 million. Full report: http://www.afterschoolalliance.org/documents/AA3PM2020/AA3PM-TOP-10.pdf Youth In Action! Youth Community Leaders met with MNPS & Alignment Nashville to help plan the MNPS Student Listening Session.

Puppet Truck • Conducted 25 virtual programs for daycare/schools/retirement with a total of 1,053 participants. • Suspended normal operations on Thursday, December 17 to repair and rehearse for the Winter/Spring 2021 virtual season of “Ellingtown” and “Sky Bear.” • Supervisor Bret Wilson was requested by Ms. Stephanie Volkert (Activity Coordinator of Blakeford Assisted Living Facility) to offer a special virtual reading of “Twas the Night Before Christmas.” • Team members worked to complete video submissions for the New Year’s Celebration with Wishing Chair Productions broadcast. Airdate: Thursday, January 1, 10:30 a.m. • Conducted first virtual out of state performance for the Friendship Circle of Cleveland. “Lorraine: The Girl Who Sang the Storm Away” was the offered presentation for the event. Studio NPL • Hosted over 20 all-ages attendees across 2 sewing/craft live, virtual programs and 12 attendees in virtual photography/videography workshops. • The new 3D printing on-demand service also received several requests and the 3D printing mentor was able to work with patrons virtually to polish and print their design for curbside pickup. System-wide Programming • Working with Production Services and NPL’s Marketing teams to organize the NPL Universe initiative. To prepare for this spring, planning is in place for producing 4 video programs each for African American History Month (premiers in February) and Community of Many Faces (premiers in April). • Planning for the final Nashville Reads events for 2019’s title Dreamers by Yuyi Morales is also in place (premiering in March). The program will feature 8 video programs

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•

throughout the month of March and will wrap up with the Nashville Reads Finale on March 30 featuring Yuyi Morales. While December's program numbers are still being collected, our November virtual programming data show that NPL: o Streamed 176 NPL Universe video programs with over 6,800 views with over 1,600 patrons providing video reaction feedback (number of likes and comments) on our NPL Universe video programs o Streamed 165 online programs (via Zoom, email, phone, etc.) with over 4,900 participating patrons

Wishing Chair Productions • Began the online series “Workings of a Wishing Chair.” December episodes (1–5) covered “Adapting a Story to a Puppet Show,” “Writing Music for a Show” (with Songwriter Sarah Hart), “Puppet and Set Design,” “Costumes and Repairs,” and “Building a Set.” There will be 12 total episodes, a new one airing every Wednesday. • Story Time with the Professor had special guests Barbara Joosse (twice!), famous puppeteer Neal MacNeal, The Parasol Puppets and Mary Mary. • Working on and preparing for a big, new show to premiere online: “The Whimsical World of Wishing Chair” as well as special programs for a New Year’s Celebration that will include something from each of the puppeteers.

MAIN REPORT •

The Christmas morning explosion affected several of our library services. Our phones were out of service for several days, making our curbside services and computer reservations inaccessible. It also knocked out Talking Library off the air for about 52 hours.

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December marked the 45th anniversary of the founding of the Talking Library! Forty-four volunteers who contributed almost 2,000 hours of service to the Talking Library between April and November while we are closed to the public for in-person services.

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The Library Services for the Deaf and Hard of Hearing was awarded $6,600 grant from the Spencer Hays Foundation to purchase equipment and supplies to begin a project to digitally preserve some video materials in the collection that are at risk of being lost due to deterioration.

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•

The article “Nashville Public Library Offers Resources for All…Take a Look!” written by Children’s Division staff member, Leanna Wagner, was published in the The Compass, the online News from Tennessee Disability Pathfinder on December 6th. This article included all the resources and accommodations that NPL offers to children with differing abilities.

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Special Collections staff connected with new potential donors to the Votes for Women collection who were key in operating The Women’s Center, which opened here in Nashville decades ago. The Center opened a Rape Crisis Center, which had not been done before in our Region; naturally this potential collection will add research and programming value to the VFW center.

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Adult Services employee Jeremy Estes has created a zine to promote his comics book club, Panel Discussion. The Zines are being distributed at The Groove record store, Gift Horse, and Ricks’ Comic City.

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Upcoming Programs: o Virtual Event: Michael Eric Dyson in Conversation with Andrea Blackman | Parnassus Books, February 3, at 6:00pm o Children’s Division will once again hold its annual LEGO contest in February, but virtually this year. o Teen Services, with the support of Studio NPL, will host a virtual Fandom Fest Month in March. This annual system-wide event is typically a series of in-person library programs similar to those found at Comic-Con and other fan conventions.

MARKETING AND COMMUNICATIONS REPORT

Social Media Facebook: (MAIN PAGE ONLY) Page Views: 1,144 Page Likes: 42 Post Reach: 10,352 Page Follows: 44 Post Engagement: 2,067 Instagram: Accounts reached: 3,757 Content Interactions: 423 Total Followers: 8097 (up .5%) Page | 44

Top IG posts (by impressions): Zoom Babies and Books Programming (Children's Department) - 1,920 Storytime with the Professor (Mary Mary) - 1,897 December Kids Craft - 1,748 LEGO Contest Announcement - 1,599 Storytime with the Professor (Everybody's Tree) - 1,580 Twitter: Tweets: 23 Tweet Impressions: 53.2K (up 22%) Profile visits: 2,577 (up 199%) Mentions: 100 New Followers: 43 Total followers: 16.9K (up 38%) Link clicks - 38 Retweets: 57 Likes: 130 Top Tweets - (by impressions) Curbside and Computer Reservations unavailable due to explosion - 10.6K Ongoing outages due to the explosion - 3.1K Outages due to explosion - 2.7K Buttercup letters - 2.6K Kids Craft - 2.4K

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Email Marketing DECEMBER TOTAL Sent to: 376,610 Opens: 45,118 Clicks: 5,032 Branch Emails (BL, OH, HM) Sent to: 27,381 Opens: 3,896 Clicks: 294

BBTL Sent to: 392l Opens: 84 Clicks: 12

Giving Tuesday Sent to: 167,716 Opens: 17,837 Clicks: 444

Be Well at NPL Sent to: 476 Opens: 154 Clicks: 31

Adult Literacy Sent to: 743 Opens: 199 Clicks: 31

Read to Rise Sent to: 1,426 Opens: 302 Clicks: 27

Salon@615 Sent to: 1,867 Opens: 625 Clicks: 104

NAZA Sent to: 658 Opens: 182 Clicks: 4

Wishing Chair Sent to: 4,327 Opens: 847 Clicks: 189

External Newsletter Sent to: 167,368 Opens: 20,220 Clicks: 3,842

LEGO Sent to: 4,026 Opens: 835 Clicks: 67

Children's Events Sent to: 510 Opens: 118 Clicks: 14

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Media Hits

Blog Posts/Feature Stories

Website, general Total pageviews Top 10 pages Homepage

190,191 127,077 Page | 47

Locations Books-Movies-Music Curbside Service info Get a Card Contact Us Location-Green Hills LEGO Contest Location-Bellevue Services

6,785 5,110 4,723 4,466 2,045 1,686 1,614 1,578 1,176

Blog Posts/Staff Bloggers Total Blog pageviews 13,387 (>40% increase from Dec 2019) Top posts Tackling Racism in Children’s Books: Little House on the Prairie Blog landing page (/blog) Tackling Racism in Children’s Books: What Asterix Taught Me Free Solo Pen & Paper Roleplaying Games Nashville is the “Athens of the South”-but why? 10 Overlooked Gems of 2020 Worst Train Accident in US History

829 713 401 382 234 221 208

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