July 2020 NPL Board Packet by Nashville Public Library

NASHVILLE PUBLIC LIBRARY Board of Trustees Meeting July 21, 2020

Nashville Public Library Board of Trustees Agenda July 21, 2020 WebEx – 12:00 noon

I. II.

Call to Order / Roll Call Metro Ordinance required to be announced at all Board Meetings – Chair, Keith Simmons a. “Pursuant to the provisions of § 2.68.030 of the Metropolitan Code of Laws, please take notice that decisions of the Nashville Public Library Board may be appealed to the Chancery Court of Davidson County for review under a common law writ of certiorari. Any appeal must be filed within sixty days after entry of a final decision by the Board. Any person or other entity considering an appeal should consult with an attorney to ensure that time and procedural requirements are met.”

III.

Motion to Approve Conducting Meeting by Electronic Means and Suspending Rules a. I move that the items on the meeting agenda constitute essential business of this Board, meeting electronically is necessary to protect the health, safety, and welfare of Tennesseans considering the COVID-19 outbreak, and any rule that conflicts with Governor’s Executive Order 16 permitting electronic meetings be suspended.

IV.

Public Comment

V. VI. VII. VIII.

Board Chair Comments, Keith Simmons, Chair Approval of Minutes: June 16, 2020…………………………………………….…pgs. 1 - 6 NPLF Board Appointment, Keith Simmons Library Director Report, Kent Oliver a. Budget Update b. COVID-19 Update c. Votes for Women Update

IX.

Staff Report a. Curbside Service Update, Terri Luke & Jena Schmid b. Collections Update, Lee Boulie

Adjournment

Next Scheduled Board of Trustees Meeting September 15, 2020 Location: TBD

Nashville Public Library Board of Trustees Agenda June 16, 2020 WebEx - 12:00 noon Members Present:

Keith Simmons, Kate Ezell, Joyce Searcy, Katy Varney, Adriana Bialostozky, Robert Oermann, Charvis Rand

Library Staff:

Kent Oliver, Bernadette Hugan, Andrea Fanta, Jena Schmid, Lee Boulie, Corey Frederick

Also Present:

Derrick Smith, Assistant Metropolitan Attorney at Metropolitan Government of Nashville and Davidson County, Charda Johnson, Board Meeting Support from Metro ITS, Debbie Jackson, Metro ITS

Call to Order / Roll Call Keith Simmons called the meeting to order at 12:06 PM.

II.

Metro Ordinance required to be announced at all Board Meetings “Pursuant to the provisions of § 2.68.030 of the Metropolitan Code of Laws, please take notice that decisions of the Nashville Public Library Board may be appealed to the Chancery Court of Davidson County for review under a common law writ of certiorari. Any appeal must be filed within sixty days after entry of a final decision by the Board. Any person or other entity considering an appeal should consult with an attorney to ensure that time and procedural requirements are met.”

III.

Motion to Approve Conducting Meeting by Electronic Means and Suspending Rules Robert Oermann moved to approve conducting the meeting by electronic means and suspending rules; the motion was seconded by Joyce Searcy and passed unanimously.

IV.

Approval of Minutes: May 19, 2020 Joyce Searcy moved for approval of the minutes from the May meeting; the motion was seconded by Katy Varney and passed unanimously.

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Introduction of Kate Ezell, new NPL Board Member – Keith Simmons Mr. Simmons congratulated Kate Ezell upon being appointed to one of the “plumb boards” of Metro government. He noted that it was an interesting time to serve on this board, and he welcomed the new board appointee.

VI.

Board Re-Election of Vice Chair a. The Vice Chair position was left vacant due to Lucy Haynes not being reappointed to the board. b. Robert Oermann nominated and moved Joyce Searcy serve as Vice Chair; the motion was seconded by Katy Varney and passed unanimously.

VII.

Library Director Report – Kent Oliver, Library Director a. General Report i. NPL strives to determine the most meaningful data since the recent changes in service offered. Kent Oliver stated that the most significant statistics to review in the board packet were the amount of e-contacts. Overall circulation trends are down, which is to be expected. He is excited to see the continued success of virtual programming. ii. Developers of the Church Street Park, which sits across from the library, have received $465,000 from the Historic Capitol Corridor Foundation. A portion of this grant will be used to support programming in commemoration of the passage of the 19th Amendment. A commemorative outdoor event in the park will take place in August. iii. Ms. Varney stated that there are still plans to host a virtual event to celebrate the opening of the Votes for Women Center at the Main Library. NPL has encouraged the community to get involved with the celebration through the “I Ring The Bell” campaign, which begins on July 9. The campaign asks participants to video themselves ringing a bell and stating the cause for which they are ringing. These videos will then be shared on social media. This campaign will culminate on August 18 with all of Nashville going outside to ring bells. iv. Ms. Searcy stated that universities throughout the city are planning to participate in this campaign. v. Ms. Varney noted that there has not been much contact between those involved in the Votes for Women project and those involved with planning the celebration in the park. 2|Page

vi. Mr. Simmons supported the idea of cooperating with the group in celebrating the passage of the 19th Amendment. vii. Mr. Oliver mentioned that NPL has applied for various CARES Act grants. In particular, NPL has applied for grants provided by Metro, the State and the Institute for Museum and Library Services. Monies from these grants will be used to help fund NAZA and Bringing Books to Life as well as to purchase hot spots, tablets, and flash drives to support MNPS.

b. Curbside Service Update i. Curbside services have been incredibly successful. In the first week alone, NPL has had over 4,000 unique patrons who took advantage of curbside service with almost 18,000 items checked out and over 30,000 holds placed. The reopening plan seems to be working well; NPL has reduced how long it will quarantine returned items from 5 to 3 days. This change will help NPL keep popular titles circulating and free-up quarantine space. ii. NPL’s curbside video has gone viral and was included in the New York Times enewsletter. iii. The current safety measures seem to be working well. These measures include taking each staff members’ temperature when they enter library facilities, providing plenty of soap for washing hands, and keeping regularly used doors open to avoid repeated contact. There have been discussions about adjusting staff schedules to maintain social distancing. iv. Mr. Simmons asked what will be needed to move to Phase 2 of NPL’s reopening plan. v. Mr. Oliver explained that there would have to be a decreasing trend in new virus cases. Moreover, additional PPE supplies and sanitation equipment are needed for staff. NPL has ordered these items, but currently there are not enough supplies on-hand to sustain opening locations. He noted his concern for the recent increases in COVID-19 cases in Tennessee. vi. Ms. Ezell commented about the pressure felt by the Mayor’s Office to go to the next phase of their reopening plan. The mayor refuses to move to the next phase given the current trends with the virus.

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vii. Mr. Oliver stated that staff appear comfortable since coming back to work. Staff members are mindful of spreading germs, washing their hands, and social distancing. He also said that customers are closely following curbside service protocol. viii. Mr. Simmons asked about the number of onsite staff. ix. Mr. Oliver explained that NPL has as many staff onsite as possible, while still trying to maintain social distancing standards. Staff from smaller branches that are still closed, work at their corresponding regional library. Some staff members are currently on FMLA and others are working remotely. x. Mr. Simmons asked about conclusions that may influence the future of NPL’s services. xi. Mr. Oliver described the difficulty in doing this now. However, he feels confident that virtual programming will be part of NPL’s services moving forward. It is still undecided whether curbside service will continue to be a part of NPL’s future. He mentioned constructing new branches with drive-up windows in preparation of potential outbreaks. NPL’s eBook collection will only continue to grow. Mr. Oliver has heard from community members wanting to meet at the library but understands that some are hesitant to use a public space. xii. Mr. Oermann asked about classic civil rights literature in NPL’s eBook collection. xiii. Mr. Oliver stated that many of those classics were available, and NPL staff have posted booklists on the website to direct customers to those materials. xiv. Ms. Searcy suggested adding streaming movies available through NPL to these lists.

c. Budget Update i. The Metro Council will work on the budget at tonight’s meeting. Mr. Oliver noted the Council will decide between the Mayor’s budget and a few other budgets submitted by Council members. NPL was asked to prepare an impact response for a potential targeted savings of $265,000. This targeted savings continues to whittle away at the total number of library staff. Since 2018, NPL has lost 17 positions, and currently has 29 frozen positions, creating a loss of 46 total positions. With the additional savings, Mr. Oliver indicated that NPL would need to consider closing locations. He is concerned that if the library reduces its service hours, there would be substantial difficulty in retrieving those hours once staffing numbers rebound. ii. Mr. Simmons asked if the frozen positions were already lost. 4|Page

iii. Mr. Oliver stated that these positions were not yet lost. iv. Ms. Searcy remarked that the budget proposed by Council Member Mendes would open community centers on Saturdays, but it would not include anything additional for NPL. v. Charvis Rand asked about the number of libraries that would be closed, if NPL had to shutter some locations to meet the targeted savings. vi. Mr. Oliver replied that more planning would be needed to determine the number of closed libraries. NPL would consider differences in temporarily closing specific branches and rotating closures across the system. Rotating closures would be a more equitable way to plan closures throughout the city. vii. Adriana Bialostozky described COVID-19 hotspots throughout the city and asked if NPL had considered closing locations in those areas. She expressed concern that these are commonly underserved areas of the community. viii. Mr. Oliver stated that this had been considered. He also explained that budget savings could be met by keeping frozen positions open. These virus hotspots, most notably the area around the Southeast Branch Library, will be reconsidered when planning to move to Phase 2 of NPLâ&#x20AC;&#x2122;s reopening plan. ix. Mr. Simmons agreed with the idea of rolling closures. He explained that the rolling closures, if necessary, should impact everyone and not just low activity branches in underserved areas. This could help apply pressure on the Council to make positive changes for NPL. x. Ms. Bialostozky supported this idea and commented that NPL will be needed to support MNPSâ&#x20AC;&#x2122;s service to underserved populations. xi. Ms. Ezell stated that MNPS has plans to educate students through virtual means. She also commented that Council Member Welsch proposed a radically different budget to redirect police funds, providing $4 million for the library. xii. Mr. Oermann emphasized the need for safety as NPL continues to look at reopening. xiii. Mr. Simmons explained that NPL is an essential service, and he hopes it will remain one, at least in Phase One. xiv. Mr. Oliver stated that NPL should know more about the budget within the next week. xv. Mr. Simmons asked about the possibility of having positions unfrozen and open for rehire. 5|Page

xvi. Mr. Oliver confirmed that the currently frozen positions could be unfrozen. In last year’s budget, NPL froze 17 positions in order to make the required savings. Metro Finance trued up the budget this year and NPL lost those 17 positions. Keeping the other vacant positions open, NPL could meet potential savings in the new budget. Cost savings would be derived from staff salaries, benefits, and other factors. xvii. Ms. Ezell asked if curbside service was spread throughout Davidson County or just in particular parts. xviii. Mr. Oliver replied that the service is spread throughout the county at NPL’s regional libraries and at the Main Library. The Main Library has been NPL’s least busy curbside location, but curbside services at other locations have been somewhat brisk. xix. Mr. Simmons asked about the general details of Phase 2 of NPL’s reopening plan. xx. Mr. Oliver stated that it is planned that regional branches and the Main Library would reopen to the public; furniture, as well as computers, would be reconfigured to maintain social distancing. NPL staff would clean computers and self-check stations after each use. NPL would continue to offer only virtual programming. xxi. Mr. Simmons asked about additional locations to reopen during Phase 2. xxii. Mr. Oliver replied that the current plan would only open the regional branches and the Main Library, but this plan may be altered. He also stated he is regularly asked when NPL will advance to Phase 2. Staff are excited, but some are hesitant and concerned. xxiii. Ms. Searcy asked about Metro government ordering PPE supplies for all government departments. xxiv. Mr. Oliver commented that the Office of Emergency Management ordered supplies, but it has taken some time for these supplies to arrive. NPL’s business office ordered the supplies for the library. NPL will be retrofitting public service desks with acrylic shields. Some supplies related to COVID-19 are being purchased with CARES Act monies. VIII.

Adjournment The meeting adjourned at 12:54 PM. Next Board of Trustees Meeting July 21, 2020 Location: TBD

Respectfully submitted by Corey Frederick. 6|Page

Statistical Summary â&#x20AC;&#x201C; July 21, 2020 Nashville Public Library

Cardholders as % of Population Served

49.9% June 2020 New Cards: 1,469 Active Cardholders: 347,818

Official Service Area Population updated June 2020 by TSLA FY20 OSAP = 694,144; an increase of 1,557 over FY19

Wireless Data

June 2020 Wireless Usage Curbside Service began June 8, 2020 4000

3721

3500 3000

2500 1869

2000 1536 1500

1000 500

1260 916

768

661

660 210

195

253

272

392 180

126

138

369

141

162

All Buildings Closed due to COVID-19; Curbside Service Locations

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Statistical Summary â&#x20AC;&#x201C; July 21, 2020 Nashville Public Library Circulation Data eMedia Circulation* eAudiobooks eVideos eBooks eMusic 74,890 5,011 112,003 2,451 *eMedia accounts for 50% of total June 2020 circulation.

eMagazines 8,630

Total 202,985

CIRCULATION TREND FY1920

FY1819

FY1718

675,000 575,000 475,000 375,000 275,000 175,000

JU L A U G

SE P

OC T N OV DE C

JA N

FE B MA R A PR MAY JU N

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Statistical Summary – July 21, 2020 Nashville Public Library Virtual Programming Data # of Programs NPL Universe Other TOTAL Age Group Children Teen Adult Senior TOTAL

# of Live Views 185 189

9,428 9,810

374

19,238

# of Programs

Location Bellevue Bordeaux Donelson East Edgehill Edmondson Pike Goodlettsville Green Hills Hadley Park Hermitage Inglewood Madison Old Hickory Pruitt Richland Park Southeast Thompson Lane Main (includes*) *Bringing Books to Life *BBTL – Adult Literacy *Be Well *Digital Inclusion *Equal Access *Adult Services *Children’s Services *Puppet Truck *Studio NPL *Wishing Chair Productions

230 27 95 22 374

# of Live View 16,204 519 1,516 999 19,238

# of Programs

# of Live Views 21 12 1 14 6 24 10 18 9 12 1 34 4 14 17 26 13 138

21 17 5 21 16 3 24 4 9 18

428 1,579 6 47 219 200 268 1,951 110 367 2 442 121 227 69 2,201 406 10,595 300 154 28 991 440 22 2,259 71 37 6,293 9|Page

Financial Overview â&#x20AC;&#x201C; July 21, 2020 Nashville Public Library Metro Government of Nashville Monthly Budget Accountability Report As of May 31st, 2020 Library GSD General

Groups

Prior Annual Budget

Prior YTD Budget

Prior YTD Actuals

Prior YTD Variance %

Prior YTD Variance $

Current Annual Current YTD Current Month Current YTD Current YTD Current YTD Budget Budget Actuals Actuals Variance % Variance $

Variance Explanation

EXPENSES & TRANSFERS: Salaries:

Regular Pay

Overtime

All Other Salary Codes

14,620,600

13,402,217

11,512,177

85.9%

35,300

32,358

86,962

268.7%

1,257,300

1,152,525

2,272,859

197.2%

1,890,040

15,370,500

14,089,625

(54,604)

35,300

32,358

(1,120,334)

1,257,300

1,152,525

1,381,809

(8,849)

378,892

11,302,262

80.2%

77,160

238.5%

2,870,673

249.1%

LIB is at 80.2% thru MAY. Vacancies are being held per a Metro wide hiring freeze. NPL is filling critical positions when allowed. However, NPL will keep an 2,787,363 eye on expenditures. Amount is lower due to Emergency Closure Leave being recorded in the All Other Salary Codes line. LIB is over budget at 238.5% thru MAY. With current staffing levels, OT is (44,802) necessary at times to fulfill NPL needs especially with Maintenance and Security issues. (1,718,148) LIB is at 249.1% thru MAY. This is where

the Emergency Closure Leave is recorded.

Total Salaries

15,913,200

14,587,100

13,871,998

95.1%

715,102

16,663,100

15,274,508

1,751,852

14,250,095

93.3%

LIB is at 93.3% of total budgeted salaries thru MAY. With only critical vacancies being filled, OT and vacation leave, 1,024,413 currently NPL is on budget. However, NPL will monitor expenditures closely throughout the FY.

5,898,900

5,407,325

5,431,703

100.5%

(24,378)

5,862,800

5,374,233

689,262

5,360,097

99.7%

14,136 overall fringe costs. LIB does not have

Fringe is at 99.7% thru MAY due to higher Fringes

much control over fringe costs. Other Expenses:

LIB is at 93.2% thru MAY due to reduced utility costs during closure. LIB is 117.9% thru MAY. This category (554,428) includes the NAZA partner contracts which are being paid quarterly this year. Travel is currently over budget for the year. Monthly parking passes for Main (98,976) employees are the biggest expense and we anticipate being over at the end of the FY in this line item.

Utilities

1,643,100

1,506,175

1,543,787

102.5%

(37,612)

1,643,100

1,506,175

106,451

1,403,751

93.2%

Professional & Purchased Services

3,328,200

3,050,850

3,042,929

99.7%

7,921

3,376,400

3,095,033

49,639

3,649,461

117.9%

67,300

61,692

142,113

230.4%

(80,421)

40,300

36,942

6,331

135,918

367.9%

Communications

593,400

543,950

659,296

121.2%

(115,346)

595,200

545,600

79,042

519,735

95.3%

25,865

Repairs & Maintenance Services

493,100

452,008

613,817

135.8%

(161,809)

493,100

452,008

41,007

637,742

141.1%

(185,734)

Internal Service Fees All Other Expenses

1,915,900 1,429,100

1,756,242 1,310,008

1,756,242 2,029,091

100.0% 154.9%

(0) (719,083)

1,899,100 1,197,200

1,740,842 1,097,433

158,258 167,438

1,740,842 1,763,330

100.0% 160.7%

(665,897)

Total Other Expenses

9,470,100

8,680,925

9,787,275

112.7%

(1,106,350)

9,244,400

8,474,033

608,166

9,850,779

116.2%

(1,376,746)

Travel, Tuition & Dues

Transfers to Other Funds & Units

TOTAL EXPENSES & TRANSFERS

0.0%

31,282,200

28,675,350

29,090,976

101.4%

(415,626)

182,200

167,017

152,877

91.5%

14,140

0.0%

102,424

LIB is at 141.1% of budget thru MAY. W/O 4% funds for major repairs we are experiencing above avg repair costs. LIB will monitor closely. (0) Internal Service Fees have been posted.

31,770,300

29,122,775

3,049,280

29,460,971

101.2%

(338,196)

182,200

167,017

129,235

77.4%

37,782

Library is over budget (101.2%) for this month FY20 YTD. NPL will monitor ALL expenditures closely as the fiscal year draws to a close.

REVENUES & TRANSFERS:

Charges, Commissions & Fees

Other Governments & Agencies: Federal Direct Fed Through State Pass-Through Fed Through Other Pass-Through State Direct Other Government & Agencies

0.0% 0.0% 0.0% 0.0% 0.0%

Total Other Governments & Agencies

0.0%

Other Revenue: Property Taxes Local Option Sales Tax Other Tax, Licences & Permits Fines, Forfeits & Penalties Compensation from Property Miscellaneous Revenue

0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

0.0% 0.0% 0.0% 0.0% 0.0% 100.0%

(15)

Total Other Revenue

0.0%

100.0%

(15)

0.0%

129,250

77.4%

37,767

Transfers From Other Funds & Units TOTAL REVENUE & TRANSFERS

182,200

167,017

152,877

0.0%

91.5%

14,140

182,200

167,017

Collection of Fees fluctuates depending on Patron usage. LIB does not have much control over fee payments until a service is needed.

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Personnel Summary â&#x20AC;&#x201C; July 21, 2020 Nashville Public Library New Hires & Resignations June 2020 New Hires Name

Classification

Resignation Date

Location

Name

Classification

Resignation Date

Location

Wessels, Richard

Librarian 1

6/12/2020

Green Hills

N/A

June 2020 Resignations

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Personnel Summary â&#x20AC;&#x201C; July 21, 2020 Nashville Public Library NPL Vacancies as of 6/30/2020 = Vacancies - all are being held as part of Metro hard hiring freeze = Hard hiring freeze positions that will be gone 7/1/20 = Hard hiring freeze for FY20

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32

Division / Branch BELLEVUE CIRC CIRC GRN HILLS HERM MADISON SE SHARED SYS CHILD REF REF BELLEVUE GOOD GRN HILLS REF SE MADISON OP & MAIN-MN BORDX GOOD GOOD HERM OLD HICK RICH PK SE THOMP BELLEVUE HERM OP & MAIN-MN OP & MAIN-BR ARCHIVES ED PIKE GRN HILLS ED PIKE GRN HILLS GOOD SE THOMP LOOBY TEENS CHILD ED PIKE GOOD REF ADMIN SVCS PUBLIC TECH PROD SVCS BRG BKS TO LF SECURITY

Title CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST INFO SYSTEMS APP TECH 1 LIBRARY ASSOC 1 LIBRARY ASSOC 1 LIBRARY MGR 2 LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE OFFICE SUPPORT REP 2 BLDG MAINT SUPT - Main CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION ASST CIRCULATION SUPV CIRCULATION SUPV CUSTODIAL SVCS ASST SUPV - Main CUSTODIAN - Branch LIBRARIAN 1 LIBRARIAN 1 LIBRARIAN 1 LIBRARIAN 2 LIBRARIAN 2 LIBRARY ASSOC 1 LIBRARY ASSOC 1 LIBRARY ASSOC 1 LIBRARY MGR 1 LIBRARY MGR 2 LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE OFFICE SUPPORT REP PROGRAM SPEC 1 PROGRAM SPEC 2 PROGRAM SUPV SECURITY GUARD

Grade ST05 ST05 ST05 ST05 ST05 ST05 ST04 OR01 ST06 ST06 OR06 ST02 ST02 ST02 ST02 ST02 ST05 TS13 ST05 ST05 ST05 ST05 ST05 ST05 ST05 ST05 ST07 ST07 TS02 TG05 ST09 ST09 ST09 ST10 ST10 ST06 ST06 ST06 OR05 OR06 ST02 ST02 ST02 ST02 ST05 ST06 ST08 ST10 ST06

Name FPS VACANT (E TERFINKO)-hiring freeze F VACANT (D MILLER) P VACANT (H KLEIN)-hiring freeze F VACANT (M TERFINKO)-hiring freeze F VACANT (V LUCAS)-hiring freeze F VACANT (M WALLACE-WILSON) F VACANT (C SYDNEY-BREWINGTON)-hiring freeze P VACANT (M BAUDER) F VACANT (N GLASSLEY) F VACANT (DJ HUDSON) F VANCANT (E FISHER)-hiring freeze F VACANT (C COOPER)-hiring freeze P VACANT (K NAKASONE)-hiring freeze P VACANT (C SONGER)-hiring freeze P VACANT (J WOLFE)-hiring freeze P VACANT (S MCCLAIN)-hiring freeze P VACANT (M KELLY)-hiring freeze P VACANT (B PRUITT)-hiring freeze F VACANT (O YAMIN) F VACANT (P UEBBING) P VACANT (R BROWN, JR) P VACANT (E HARRINGTON) F VACANT (E NELSON) F VACANT (A THOMPSON) F VACANT (M WILLIAMS) F VACANT (G ARMISTEAD) F VACANT (E DERKACH) F VACANT (R BROOKS) F VACANT (T PATTON) F VACANT (T BOWERS) F VACANT (L GARLAND)-hiring freeze F VACANT (J QUEEN)-hiring freeze F VACANT (A WESSELS) F VACANT (K SHAW) F VACANT (J WALLACE) F VACANT (R LITTLE) F VACANT (W COOK) F VACANT (A RAMEY) F VACANT (J ROBERTS) F VACANT (T GLASS) F VACANT (A ALLEN) P VACANT (K VARNELL) P VACANT (D LEE) P VACANT (B CHAMBERS)-hiring freeze P VACANT (S GRAVERT-SPITZER) F VACANT (M KELLEY) F VACANT (C TATUM) F VACANT (C MILLER) F VACANT (T BANKS)-hiring freeze F

FTE 1.00 0.50 1.00 1.00 1.00 1.00 0.49 1.00 1.00 1.00 1.00 0.49 0.50 0.49 0.49 0.49 0.49 1.00 1.00 0.49 0.49 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 0.49 0.49 0.49 0.49 1.00 1.00 1.00 1.00 1.00

Date Vacant Notes 7/27/18 12/4/19 4/22/19 5/18/18 3/29/18 1/3/20 7/22/19 Positions being cut (7/1/2020) as part of our 1/24/20 FY21 Tageted Savings "True Up" for a 1/13/20 baseline budget. As of 7/1/2020 these 7/26/19 postitions will go away. 3/1/19 8/19/19 7/31/19 5/7/18 7/1/19 8/9/19 10/8/18 7/6/18 12/21/19 1/14/19 5/18/20 5/8/20 5/31/20 2/24/20 3/9/20 4/18/20 1/10/20 2/6/20 1/27/20 2/14/20 3/22/19 8/10/18 As of March 31, 2020 ALL vacant positions are on hold, no offers or promotions can be made. 5/12/20 Staring July 1, 2020 vacancies may start to be 12/18/19 filled 2/29/20 12/30/19 3/9/20 2/14/20 12/30/19 2/11/20 11/18/19 3/9/20 9/20/19 7/7/19 3/9/20 2/29/20 11/18/19 4/3/20 4/8/19

NOTE 1: Metro has instituted a hard hiring freeze as of 1/31/2018. Any position that may become vacant after that date will have to go through the hiring freeze process and will be considered on a case by case basis and if urgency and critical to department operations. We have been notified this hard hiring freeze will continue into FY19. NOTE 2: As part of the new R12 combined Finance/HR/Procurement system migration, all departments had to ensure there were enough payroll dollars to cover any positions uploaded. NPL did not have suffient payroll funding to cover all of our positions. Administration submitted 12 positions to be deleted in order to meet payroll budget. NPL was notified in May the number of currently approved positions had been reduced by the 12 positions previously submitted for R12.

NOTE 3: As part of the FY21 budget process, all positions that are being held as part of our FY20 Targeted Savings will be cut as as NPL had to true-up the targeted savings and reduce our positions as a baseline for FY21. All positions in green will go away as of 7/1/2020.

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Brief Area Updates – July 21, 2020 Nashville Public Library ADMINISTRATIVE SERVICES REPORT Safety/Security: June 2020 •

•

Curbside service has been busy but good at all locations. Staff temperature checks are going well with easier-to-use infrared thermometers. G4S guards working during Phase One have done better than expected, and library Security Officers are filling in the gaps. Library staff are working well with the G4S guards assigned to their location. During the month, only two G4S guards were removed for unacceptable job performance. Mark Crowder conducted walk-throughs of the seven regional branches with the Metro Fire Inspectors and overall the buildings were in order with few housekeeping issues that will be addressed with staff. Items were blocking fire pull stations and boxes were stacked too high in storage rooms. For Bellevue and Southeast branches, Mark will work with General Services about cleaning up their fire sprinkler rooms and have fire department keys located outside to access the building in case of a fire. Incident reports for the month included three trespassers at Donelson and a broken window at Bordeaux. An ambulance was called at Main for an intoxicated male in the planter near the book statue.

Total number of incident reports for the month of June and the amount for each category: Total 6, up from previous months during shutdown. Ambulance Alarm Arrest Medical Fire Alarm Suspensions

1 0 1 0 0 2

Illness / Accident Mental Issues Property Damage Theft Vehicle Accident

0 0 1 0 0

Number of suspensions by conduct violation numbers: #1 — 0 #2 — 0 #3 — 1 #4 — 0 #5 — 0 #6 — 0 #7 — 0 #8 — 1

#9 — 0 #10 — 0 #11 — 0 #12 — 0 #13 — 0 #14 — 0 #15 — 0 #16 — 0

#17 — 1 #18 — 0 #19 — 2 #20 — 0 #21 — 0 #22 — 0 #23 — 0

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Suspensions for June: # of patrons 0 0 0 0 0 2 0 0

# of days suspended 1 day 5 days 10 days 30 days 60 days 90 days 120 days 365 days

Delivery: June 2020 Main: • We received 480 incoming UPS packages and sent 22 packages out UPS GROUND in June. •

There were 46 overnight packages received from FedEx, DHL, etc. in June.

•

We received 62 inserts of mail from the United States Post Office and we sent 31 inserts of mail to Metro Mail for postage in June.

•

There were 29 special deliveries from Ricoh, Supply Room, Firefly, Amazon, etc. in June.

Branches: • We moved: 6,615 hold bins (211,680 items) 4,382 non-hold bins (140,244 items) 877 Circulation/Main bins (28,064 items) Total of 11,874 bins moved. Total item count of 379,968. An average of 540 bins and 17,271 items moved per day.

0 skids were sent to Pratt industries for book recycling in June. 0 skids were sent to BWB in June.

Daily Complete Percentage: Holds 22 of 22 days for 100% in June.

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Facilities Maintenance: June 2020 Tamis work order report shows 315 work requests, 276 completed, 39 still active with an 88% completion rate for the month of June. Total # # Completion Work # Active Completed % Orders

Craft

Month

None Entered

June 2020

Administration

June 2020

Branch Custodial Services

June 2020

100%

Canceled

June 2020

100%

Contractor

June 2020

Electrical

June 2020

100%

Grounds

June 2020

100%

Main Custodial Services

June 2020

100%

Maintenance

June 2020

152

138

91%

Quantity Completed Active Completion 315 276 39 88% 1. Painted at Hermitage 2. Stripped and waxed floors at Hermitage and Looby. 3. Cleaned windows inside and out at majority of the branches.

BRANCH SERVICES REPORT VIRTUAL PROGRAMS: Many of the Branch Services staff spent the month of June creating and providing virtual programs for library customers while others were providing curbside service. The staff provided programs for both children and adults using NPL Universe and their Branch Facebook page. Examples include: Toddler Time, Live Laugh Learn, Wednesday Words, 15 | P a g e

Home Grown (a four part series on container gardening), and Senior Medical University. Branch Services continued several individual remote services, including customers being able to request the creation of custom book list(s) and Book Bundles. Staff at the Southeast Library provided 40, Grab and Go Craft Kits. Lisa Bubert’s live Baby and Me program is so successful that she added a toddler time this month. Parents and children can interact with Lisa via Zoom. A Zoom cooking class offered in collaboration with NPL Be Well, filled to capacity. Tennessee State University’s nutrition extension program is sharing Madison staff member, Brittany Metzer’s, cooking videos on their Facebook page. These videos feature recipes that are healthy, simple, and easy enough that kids can assist parents in preparing them.

CURBSIDE SERVICE: Since Monday, June 8, curbside service is available at the seven regional branches and Main. Below are a few of the comments staff have received from grateful NPL customers. We received this comment on Facebook from a Green Hills customer: “I enjoyed going to the Nashville Public Library Green Hills branch today for the first time in months. You drive up, phone in with your library card number, and then the masked and gloved library folks come out with the items you've placed on hold all bagged up. Show them your driver's license through the car window and pop your trunk, and they place the items in the car trunk. Genius - Everyone stays safe. I've really missed it!” A younger customer wrote a letter to the Green Hills staff saying, “I have waited all quarantine for you to open! I want to read the 2nd Earth Dragons! Thank you for opening.” An Edmondson Pike customer held up a sign she made, “We miss Y’all!” The statistics below show an average of 5,000 customers per week and 19,000 books checked out. In addition to materials checked out, staff are providing applications for absentee ballots and Grab N Go craft kits. In July, customers will be able to check out seeds from the Seed Exchange and pick up Summer Challenge prizes.

Week of June 8 CHECKOUTS HOLDS PATRONS ITEMS PLACED 6/7/2020 ----1,166 6/8/2020 873 3,004 12,461 6/9/2020 711 2,514 5,498 16 | P a g e

6/10/2020 6/11/2020 6/12/2020 6/13/2020 6/14/2020 TOTAL

747 823 854 623 192 4,823

2,743 3,194 3,460 2,280 763 17,958

3,993 3,036 2,761 2,258 2,358 33,531

Week of June 15 CHECKOUTS â&#x20AC;&#x201C; PATRONS DATE

TOTAL

6/15/2020

127

206

109

107

784

6/16/2020

139

145

238

113

144

896

6/17/2020

167

131

245

142

107

931

6/18/2020

133

257

140

123

812

6/19/2020

156

191

221

118

149

966

6/20/2020

104

124

156

624

6/21/2020

131

853

137

794

1,366

739

722

262

254

5,144

TOTAL

CHECKOUTS - ITEMS DATE

TOTAL

6/15/2020

415

445

803

393

342

101

183

2,739

6/16/2020

528

480

926

412

666

207

247

3,533

6/17/2020

582

509

934

489

439

157

226

3,423

6/18/2020

482

115

272

954

568

530

135

152

3,212

6/19/2020

549

887

896

434

572

226

194

3,845

6/20/2020

367

468

502

280

327

2,183

6/21/2020

104

120

460

3,027

474

3,149

5,135

2,648

2,918

901

1,100

19,395

TOTAL

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Week of June 22 CHECKOUTS â&#x20AC;&#x201C; PATRONS DATE

6/22/2020

137

149

6/23/2020

136

6/24/2020

161

6/25/2020

151

6/26/2020

133

6/27/2020

123

6/28/2020 TOTAL

TOTAL

207

129

817

161

255

114

831

155

244

133

102

934

167

245

155

139

984

137

240

137

112

895

101

184

109

105

687

234

887

136

917

1,434

741

679

316

251

5,382

CHECKOUTS - ITEMS DATE

TOTAL

6/22/2020

454

558

716

406

268

143

173

2,807

6/23/2020

439

624

883

160

399

182

119

2,870

6/24/2020

646

620

785

427

363

144

142

3,248

6/25/2020

563

622

927

500

540

138

153

3,545

6/26/2020

463

488

809

513

411

222

100

3,071

6/27/2020

379

307

616

395

365

2,321

6/28/2020

108

221

189

731

3,052

510

3,440

4,925

2,464

2,410

941

795

18,593

SUMMER CHALLENGE: Total minutes read and logged online: 6,673,718 Total # of participants registered online: 6638 Total # of participants who have completed the challenge (logged 600 minutes): 2243

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Totals for each group (registered/completed) SRC Listeners (Age 0-5): 636/155 SRC Readers (K - Grade 6): 2099/691 SRC Teens (Grade 7-12): 965/376 SRC Adults (Age 18+): 2741/907 SRC Groups: 5 groups registered/1 group completed SRC Staff Program: 150/108 A plan is in place to begin distributing the prizes on July 13. *As a reminder, these numbers do not reflect anyone having a paper log.

GOODLETTSVILLE BOOK CLUB TO FOCUS ON RACE AND RACISM The Goodlettsville Page Turners Book Club has been voting on and choosing titles their Fall 2020 reading selections and is planning a 4-month series on Race and Racism. The group will be reading White Fragility: Why It's So Hard for White People to Talk About Racism by Robin J. DiAngelo, I'm Still Here: Black Dignity in a World Made for Whiteness by Austin Channing Brown, Deacon King Kong: A Novel by James McBride, and Between the World and Me by TaNehisi Coates. OLD HICKORY CELEBRATES On June 11, the current location at 1010 Jones Street celebrated its 83rd birthday! Since the staff couldn’t hold an in-person celebration, they posted a scan of the opening day program from 1937.

COLLECTIONS AND TECHNOLOGY SERVICES REPORT I. Material Services Activities in June: ▪ Noel set up a new Lucky Day Collection on Overdrive. This includes copies of titles that have at least 40 holds but loan for a shorter term which helps us increase turnover for popular items. ▪ Noel and the Materials Management committee completed a revised Library Personal Shopper form and script that can now be used to accommodate book bundles, which are especially popular among parents of young children. ▪ Collection Development Librarians responded to a surge in customer requests. Answered a total of 739 requests in PIKA and LibAnswers in June. ▪ Joanna shared her top three JUV/YA Books of 2020 with Marcomm for Parent’s Magazine. Several NPL children’s librarians were also asked for recommendations. 19 | P a g e

▪ ▪ ▪

Four Anti-Racist/Black Lives matter lists created. Noel created a video list and Joanna three for children and teens. Staff attended 5 webinars/virtual meetings and several committee meetings. Melissa and Gregg worked on closing out our fiscal year; closing old orders, updating fund codes and investigating some open orders and missing deliveries. This was made more difficult with our abrupt closure in March. Melissa completed the annual Dollar General Budget report and submitted it to the foundation. ILL handled a total of 752 packages and 50 telephone calls – about 45% of regular volume but still high considering ILL was not open the first week in June. Cataloging, receiving and barcoding staff were very busy this month, working on the backlog of orders since our closure in mid-March. In June, we cataloged/edited a total of 2157 bib records with all catalogers working full time. We barcoded a total of 6867 items with barcoders only working part time. For comparison: January 2020 – 1595 bibs, 5494 items. February 2020 – 1590 bibs, 6409 items. There are still more backlogged orders to work through before we return to a more normal order cycle.

II. Staffing We re-opened the library for some staff to come back to work on June 8th. Whenever possible, staff worked from home and schedules were staggered at the Main library to increase social distancing. Some additional staff may still transition to remote work in the weeks ahead, though this is dependent on computer security and software requirements. III. Budget In June, we increased the holds ratio for print from 5:1 to 6:1, DVDs from 8:1 to 10:1 and digital from 5:1 to 8:1 – all in an effort to get our spending under control. We have reduced monthly expenditures overall by 33% in June (over June of 2019) but may need to reduce further if an additional influx of funds is not available by December of this year. Most of the savings have come from renegotiated database and platform renewals and cuts to print purchases due to delayed print release dates and reduced demand. We will be closely monitoring the budget going forward. Report Date 7/1/2020 7/1/2019

4% $ $

121,825.41 237,629.54

Foundation $ $

9,387.66 5,868.68

Periodical $ $

10,484.00 7,408.00

Grant $

26,882.61

Total Spending per Month $ $

168,579.68 250,906.22

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Circulation of physical material vs downloadable e-media, FY2019-20

Circulation of physical material vs downloadable e-media, FY2018-19

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Downloadable e-media circ by Material Type, FY20 vs FY19

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Shared Systems The Drupal 8 version of https://library.nashville.org successfully launched on June 16th! Web is focusing on much-needed training and documentation of some new processes so that we can maintain the site properly going forward. • •

•

• •

•

Will review other NPL-owned websites for possible move/upgrade to Drupal 8 platform, including https://limitlesslibraries.org. Support for Drupal 7 ends 11/2021. Digital Archive Look and Feel of public website and CONTENTdm upgrade landing pages for browse searches are in development. We are working on mock-ups of the new site for Archives and Special Collection review. Anticipate a late July or early August go live. Single-source support and development contract with Bywater for Aspen discovery layer product approved – almost signed! Fingers crossed for a late summer go live. Staff are holding weekly meetings to work out bugs, test, and integrate. Plan to hold an “all hands” webinar to show staff the new features. Our developers are building a method for allowing patrons to suspend holds and reset their PIN numbers. Intend to roll out this functionality as part of the new discovery layer, Aspen, either at go live or as an upgrade later. Have begun gathering requirements, designing and building a utility for taking credit card payments at NPL. We expect this utility to roll out as part of the new discovery layer, Aspen, either at go live or as an upgrade later (depends on timing). Anticipate need to take payments in three places: o Online for fees currently on account (replacement fees mostly) o After paperless registration if patron lives out of county but in our catchment area. o When renting facilities at Main library (conference center) In preparation, have started looking at cleaning up old fees in the database that did not migrate well (and thus look confusing to patrons) when we moved from Millennium to CarlX. Working with the Library Technology Department (Darrow’s team) to set up a utility for patrons to schedule one-on-one appointments with staff. Working with people from various departments to modify the current (new) Reader’s Advisory form to allow patrons to request that staff select and hold material for patrons based on topic or genre. This is a sort of “personal shopper” experience we want to provide as part of curbside pickup. Children’s departments are interested in providing “book bundles” of librarian-selected easy books for parents who just want something to read to their kids and aren’t picky about the titles. The team has been working from home to promote library operations during the closure by: o Bringing attention to routine patterns that we may want to adjust during closure, like sending patrons to collections for unreturned items. 24 | P a g e

o Developing methods and assisting with technological advice for NPL reopening plan. o Testing and modifying ILS and discovery layer to facilitate reopening. o Working with front line staff to ensure access to systems. o Providing managers with reports and data to ensure a smooth reopening. o Keeping the events calendar up to date with the latest online happenings. o Modifying patron account expiration dates to allow liberal use of our services by existing customers. o Answering patron questions and resetting PINs to help existing patrons access online material. o Adding items and bibliographic records to the database for schools and Limitless Libraries. o Patron data cleanup, improving data quality, reviewing new patron registrations, making it easier for patrons to re-register if long-expired.

Technology ❖ Cisco Jabber Instant Messaging app has been installed on all NPL staff computers to allow staff to communicate easily, quickly, and safely, to keep physical distancing. ❖ Network Switch IOS upgrade to keep NPL at the recommended support level with Cisco and address some security vulnerabilities. ➢ 8 locations complete ➢ Scheduling all other locations as timeframe allows ❖ NPL Building technology infrastructure modifications for phased re-opening: ➢ Activate network jacks in new locations. ➢ Move staff computers. ➢ Determine public computer spacing / marking out of service to ensure physical distancing. ❖ Support remote NPL staff work Technology needs ➢ Continued support – Remote Access, troubleshooting application access, remote document sharing ➢ Setup SharePoint sharing sites for multiple departments. ➢ Provide access and security permissions to 3rd Party Resources (Google Docs, Dropbox, etc). ❖ Southeast Library – Digital Signage – Floor Projector: ➢ Working with Dalton/Anode on software backend to pull from PIKA. ❖ Madison Laptops Anytime Kiosk ➢ Ordering new laptops to replace existing end of life. – Laptops received ➢ Laptops Anytime has begun the build of the new kiosk ➢ Shipping laptops to Laptops Anytime to setup for new kiosk. ❖ Main Library – ADA Computers

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➢ Replacing end of life computer with new and updating all ADA software with current versions. ❖ BeWell@NPL Health Kiosks – On Hold ➢ Working with Elizabeth Roth – Kiosk App purchased for iPads. Working on configuration and also a printing solution.

EDUCATION AND LITERACY REPORT Adult Literacy • Served 154 individuals through 17 virtual programs including “Zoom Basics” trainings and 3 Teacher Lounge events. • Adult Education Collective Impact stood up three new, temporary work group: Learner Engagement, Online Instruction and Messaging. These reflect the most urgent needs facing the adult education community in Nashville. • Adult Lit staff ended the month attending the COABE virtual conference. Bringing Books to Life! • BBTL provided 21 programs online with 300 viewers. • Demand remains high for teacher trainings, with 5 trainings provided this month. One as part of the TN Early Childhood Training Alliance virtual conference- BBTL has been invited to provide additional trainings through the TECTA network later this summer. • We began advertising live, virtual story times to daycare providers and have established a regular professional development schedule that launched June 30. • All staff have attending National Association for the Education of Young Children's Professional Learning Institute online for six weeks beginning in early June. • Klem-Mari Cajigas was invited to co-present her session from the Public Library Association Conference, “Tackling Racism in Classic Children’s Literature” to the membership of the Tennessee Library Association. Be Well @ NPL • 60 people meditated on YouTube with Be Well teacher Jo-Jo in June. • Local organization KidsCook is running a Sunday cooking class for kids all summer in partnership with Be Well at NPL. • Received a $15,000 award from National Network of Libraries of Medicine and NIH to continue promotion All of Us Research Program and health literacy. • Collaborating with FiftyForward (also receive All of Us Research Program funding) on a virtual book club with The Immortal Life of Henrietta Lacks. Digital Inclusion • Provided virtual training/help via text, phone calls and emails. DI Videos now added to the library’s YouTube playlist and we are sending out links to partners and seniors! The

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team has approx. 10 – 12 videos in different phases of production, with three that have been completed and published: o How to attend a Zoom meeting: https://youtu.be/wAX3AJVarTU o How to host Zoom meeting: https://youtu.be/ukM8pLp29t8 o How to use Libby: https://youtu.be/XbD52_Kk5ew •

Other Videos in production include: o How to use Libby, Hoopla, Overdrive and Kindle Fire Tablets o Family Online Safety Training

•

Live Virtual training pilots are in development with: o National Council on Aging (NCOA) - July 2020 o Metropolitan Development and Housing Authority (MDHA) – September 2020

•

Total contacts with Seniors = 991

Limitless Libraries • MNPS librarian, John Goddard, completed practicum hours for NPL - wrote a blog post, contributed to professional development day planning, outlined a video script for curriculum kits, and created several lists of recommended reading for middle school grades. • Created an email marketing plan for Nashville charter schools. • Stephanie Rodriguez and Emily Farmer attended the American Library Association virtual conference. • Working with MNPS Library Services to coordinate the reopening of school libraries, modeling it after NPL’s curbside service. NAZA • 100+ kids attended NAZA summer programming. • Through partnership with YMCA, purchased 448 chromebooks helping to insure equal access to virtual programs. Production Services • New video content from staff is submitted daily to be evaluated, edited and streamed live on NPL Universe and Facebook Live. Viewership has continued to increase as has the number of subscriptions to the Library YouTube page. • Courtyard Concerts are in production and will be presented virtually this year. Puppet Truck o All Puppet Truck crew members worked to get programs available for public virtually. NPL website now reflects our 2020 fall performance schedule and shows include: Lorraine: The Girl Who Sang the Storm Away , Ali Baba and the Forty Thieves, Hansel and Gretel. • Online Content: 27 | P a g e

o Puppet Truck Morgan and Guitar Greg: Friday @ 10:30a.m. – Facebook o Puppet Truckin’ with Mr. B (Tug of War series): Thursday @ 3:00p.m. – YouTube o Dr. Ev’s Repair Shop: Projected air date late June/ early July o Changes – William Kirkpatrick: Late July/Early August o Hare Repair-Jonah Jackson: An in depth look at Aesop’s Fables beloved hare TBD o Workings of a Wishing Chair an NPL Puppet Troupe: In development at this time o Episode 8 - Running and Programming for the Puppet Truck (B. Wilson) o Episode 9 – Performing on the Puppet Truck (W. Kirkpatrick, J. Jackson, S. Bolek and D. Fuentes) o Puppet Truckin’ with Mr. B – (Imagine Your Story series), in development at this time • •

The Puppet Truck has now shifted all remaining summer performances to online zoom sessions to summer camps/daycares within Davidson County. Puppet Truck members continue to conduct repairs/rebuild equipment to damaged puppets or props used in the collection.

Studio NPL • Studio NPL staff and mentors continue to engage audiences virtually, reaching over 300 viewers on the Studio NPL playlist in June with 40 videos and assisting in filming and editing videos for other NPL librarians and staff. • Additionally, Monica shared her anti-bullying presentation with 135 attendees during Alignment Nashville's SEL virtual conference. • Niq presented on creating streaming programs and videos for the YOUmedia network. System-wide Programming • System-wide Programming organizes much of NPL Universe video program initiative to reach the broadest audiences. • Started Summer Reading Challenge video series called “Friday Family Time https://www.youtube.com/playlist?list=PLaomJk6LHWwibbXD5BhWTqdEQV38KhTm y • Collecting statistical data for virtual programs with 186 NPL Universe video programs with over 15,000 views with over 1,400 patrons providing video reaction feedback (number of likes and comments) on our NPL Universe video programs and 108 online programs (via Zoom, email, phone, etc.) with over 1,200 participating patrons. Wishing Chair Productions • Story time with the Professor included David Torres, Opera star Richard Troxell, artist/author Susan Eaddy, puppeteer Kevin Kammeraad and Wimee, and a special on the making of our STRING CITY with Phillip Huber and Ketch Secor! • JJ the Lamb became a part of NPL Universe and is gaining a large fan base 28 | P a g e

•

The curbside mouse video created by Morgan Matens, Justin Tarrents, Mallory Kimbrell and Greg Hall using the Tichenor mouse marionettes was in the NYT and has gone viral!

MAIN REPORT •

With few people returning to work downtown, curbside pickup was slow at Main for the first month, however, staff have been busy pulling holds to send to busy branches. Staff have offered our patrons things like tax forms and voter registrations through curbside service. Staff have also been helping countless patrons with accessing ebooks, and with forgotten library card and PIN numbers.

•

Upcoming virtual adult programming will include virtual one-on-one computer help and a trivia game.

•

The Special Collections staff continue CRCS programming virtually. For the 3rd year, they partnered with West Point Academy for an intense immersive interdisciplinary learning experience for cadets and law students, integrating classroom lessons, films and social commentary. This year they focused on the legal issues and cases regarding civil rights, from the constitutional debates on slavery to Brown v. Board of Education to the recent murder of George Floyd.

•

Teens Staff have created several videos for teens with book crafts and how-to videos. They will start posting to an Instagram account soon.

•

A limited number of Talking Library volunteer readers began returning to the Main Library on June 8th to record The Tennessean, books, and magazines.

•

Equal Access staff started a Deaf adult book club at the beginning of June using American Sign Language to communicate on the Zoom platform. 29 | P a g e

•

The pandemic has not slowed the children’s department from offering daily programs and storytimes. After attending a workshop on creating inclusive environment, staff learned that providing a visual schedule is especially helpful for children who are neurodiverse, so they started using a visual schedule in virtual storytimes.

•

The curbside hold pickup mouse video received national attention including mentions by the New York Times.

MARKETING AND COMMUNICATIONS REPORT "Curbside, Baby" The library's puppetry arts video to promote NPL's contactless curbside service is a big hit. Results: Web marketing: 46,911 clicks News media: New York Times News 2 News 4 News 5 Socials: More than 100,000 views

NPL Universe Letting our customers and supporters know we're still here during social distancing, online Results: Web marketing: 1,650 clicks Socials: 5,928 reach Email marketing: 1,589 reached + 426 opens + 59 clicks

Votes for Women Stories featuring amazing Nashville women Results: Web marketing: 768 clicks Socials: 7,401 reach Email marketing: 1,855 reached + 686 opens + 109 clicks

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