BY AMERICAN EXPRESS VACATIONS
American Express Vacations is at your service.
1
AMERICAN EXPRESS VACATIONS OFFERS AN ARRAY OF VALUABLE SERVICES FOR YOU AND YOUR CLIENTS. *
American Express Vacations Plan-Ahead Services 4 GPS Rentals 6 Babies Travel Lite 8 Luggage Forward速 Door-to-Door Luggage Delivery 10 International Cell Phone Rentals/Sales 12 ItsEasy Passport and Visa Services 14 Membership Rewards速 Pay with Points 16 Next Vacation Bonus! Next Vacation Bonus Friends & Family! 18
*See Terms and Conditions for all programs listed above.
2
It’s about PEAcE of mInd... “I’ve always enjoyed booking my client’s independent travel with AEV but when booking unique transfers, I’ve found Plan-Ahead Services to be the “Ultimate Concierge Desk.” The department is staffed by terrific planners and expediters who can execute any movement for your passengers. They follow up the way you wish everyone would! Plan to use them and your life as an agent will become far happier. Just push #8 when calling 1-800-941-AMEX and you are there!” - Peter Berlin, America’s Vacation Center, American Express
3
AMERICAN EXPRESS VACATIONS PLAN-AHEAD SERVICES
Give your clients peace of mind when you use American Express Vacations Plan-Ahead Services* to make a wide array of their pre-trip arrangements! If your clients would like us to make any pre-trip arrangements or appointments for them, our exclusive and complimentary vacation concierge department, AEV Plan-Ahead Services, can make them on their behalf, at no extra cost to them. American Express Vacations Plan-Ahead Services makes your job much easier and gives your clients the level of service they deserve and have come to expect from American Express. They will appreciate knowing that their special needs have been arranged prior to arrival at their destination. WITH AMERICAN EXPRESS VACATIONS PLAN-AHEAD SERVICES, RESERVATIONS CAN BE PRE-BOOKED AT NO EXTRA COST TO YOU OR YOUR CLIENTS. SOME OF THE ACTIVITIES THAT CAN BE PRE-ARRANGED ARE: Golf tee times • Dining reservations • Spa treatments • Salon appointments Children’s services • Tours and excursions • Private tours and transfers This exclusive service is available for all American Express Vacations bookings. Please send your questions or requests to planaheadservices@americanexpressvacations.com.
4
It’s about nAVIgAtIon...
5
GPS RENTALS THROUGH LOWER GEAR
Exclusive 20% Savings on GPS Rentals through LowerGear! American Express Vacations has partnered with LowerGear, an online gear and gadget rental company, to provide your clients with 20% off all domestic and international GPS navigation device rentals for their vacation. Their GPS device will arrive to them pre-loaded and customized with detailed maps of their vacation destination and points of interest. They can use it in the car or while walking, so they know where they’re going. It’s the ideal pocket-sized personal travel companion. THE DEVICES FEATURE: Color touch-screen menus and keypad Voice guide and prompts Premium detailed maps Point of interest (POI) database with restaurants, attractions, ATMs, golf courses, theaters, gas stations, hospitals, parks and more Multiple languages including Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovakian, Spanish, Swedish, Turkish For more information please visit www.aev.lowergear.com
6
It’s about conVEnIEncE...
7
BABIES TRAVEL LITE
Vacations with children are now easier than ever thanks to Babies Travel Lite, American Express Vacations’ online service partner. Your clients can simply place an order and Babies Travel Lite will make sure all of their family vacation necessities are at their hotel when they arrive. Shop for more than 1,500 name-brand products at competitive prices, and save an additional 10% from American Express Vacations. No more packing and carrying diapers, wipes, formula, bottles, food, bathing supplies, sun gear, toys, snacks, cleaning supplies, travel gear and more. Avoid paying airline baggage fees. Send home any unused baby products using the “Ship It Home” option for only $5. Clients should place their orders at least ten days before traveling to secure the lowest shipping rates. For more information, please visit www.babiestravellite.com/aev
Available in both domestic and select international destinations.*
8
It’s about thE sErVIcE...
9
LUGGAGE FORWARD DOOR-TO-DOOR LUGGAGE DELIVERY
Your clients can take a vacation from their luggage and save 10% with Luggage Forward and American Express Vacations. They can have their bags picked up from their home and delivered directly to their vacation destination. No more lugging heavy bags or bulky items. Bypass long check-in lines. Avoid paying excess baggage fees. Skip the wait at baggage claim. Travel with the peace of mind that your bags will arrive safely and on time. YOUR CLIENTS CAN SHIP: Luggage • Golf clubs • Skis • Snowboards Surfboards • Bicycles • Strollers • Carseats and more! For more information, please visit www.luggageforward.com/aev
10
It’s about KEEPIng In touch...
“The AEV link to ekit.com for global cell phone purchase is a great addition to a perfectly planned trip! Thanks AEV!” - Peter Scocca II, President, Vista Travel American Express
11
INTERNATIONAL CELL PHONE EXCLUSIVE OFFERS FROM EKIT
GLOBAL CELL PHONES We want to make sure your clients are well connected on their vacation. We’ve enhanced one of our more popular benefits to allow your clients the option of choosing to either purchase a global cell phone for $29 (comes with $10 call credit) or receive a complimentary rental. Both cell phone choices come with discounts of up to 70% on calls to the U.S., free incoming calls and a complimentary online travel blog service. ONLINE TRAVEL BLOG Through this exciting interactive feature, your clients will receive a personal blog where they can easily and automatically upload texts, photos and Podcasts of their vacation directly from their cell phone for friends and family back home. This complimentary service is available whenever your clients buy or rent a free global cell phone for their vacation through AEV. GLOBAL VOICEMAIL, CALLING PLAN AND TRAVEL VAULT Your clients can take advantage of their very own global voicemail account which allows them to check messages, receive free incoming messages and access important travel advisories and updates from us from anywhere in the world. Other exclusive benefits include a calling plan that saves up to 70% on standard rates with 10 minutes free call time, and an additional $5 for the first $20 of outgoing calls. Your clients also have access to an online travel vault that safely and securely stores important travel documents including credit card numbers, in the event they get lost or stolen during the vacation. For more information, please visit www.ekit.com/aev
12
It’s about mAKIng lIfE A lIttlE EAsIEr... “My VIP client was scheduled to depart on a vacation with his daughter on a Sunday, but on Saturday realized that her passport had expired. He immediately called ItsEasy for the 24-hour passport service, and David Alwadish, President and CEO of ItsEasy, personally ensured that my client’s daughter had a new passport in hand at 11am on Monday. His customer service is nothing short of extraordinary! You made a terrific choice doing business with ItsEasy!” - Teri Axel, Vice President, Herricks Travel/American Express
13
ItsEASY PASSPORT AND VISA SERVICES
American Express Vacations and ItsEasy have extended a 20% discount on passport and visa expediting services for your clients. New Passports Everyone, including infants, must have a valid passport for any travel outside of the U.S. Children’s passports cannot be renewed; they must apply for a new one upon expiration. Passport renewals Some countries require your passport be valid for 6 months after you return from vacation. Adult passports expire after 10 years. Last-minute passport expediting NEW, FREE BENEFIT! Passport Renewal Reminder™ ItsEasy’s free automated program that reminds your clients when their passport is nearing expiration in order to avoid potential last minute problems. A great resource for families!
Name changes to passports Replacement of lost or stolen passports Adding passport/visa pages (Some countries require your passport to have 2-6 blank pages) Visa expediting U.S. birth certificate replacement International driver’s licenses
For information and to sign up for Passport Renewal Reminder, please direct your clients to visit www.itseasy.com/aev
24 hours a day, 7 days a week
14
It’s about rElAxAtIon...
“Pay with Points is an incredible program for us to close business and give our clients an opportunity to spend their points on their American Express Vacations package at any of your destinations. Our clients greatly enjoy the option of using their points for their deposit or final payment, and this has driven business into our agency. Thank you, AEV, for giving our clients yet another reason to book with us!” - Ron Luczak, Vice President of Business Development, The Travel Team, Inc./American Express
15
RELAX • REJUVENATE • RECONNECT WITH MEMBERSHIP REWARDS ® PAY WITH POINTS
American Express Vacations is pleased to offer this exclusive service to American Express travel counselors. Your clients can use points to travel their way through AEV! They can pay for all or part of their American Express Vacations package using Membership Rewards® points. BENEFITS TO YOU INCLUDE: • Full commission on the total amount of the sale, even if the Cardmember uses points to pay for the entire vacation. • Opportunity to upsell to higher room categories or include additional tours and/or private transfers. • Great sales tool when your Cardmembers voice their concern about the cost of travel - you can now offer them this great money-saving option!
Cardmembers can use Pay with Points to pay for the entire price of the package or they can use any amount between 5,000 points and the full point value of the trip, and put the remaining balance on their Card. The American Express Vacations Pay with Points option is available through Quest for Agents or your dedicated AEV Reservations team. For additional information visit the AEV Agent Tools section on www.myAEV.com.
16
It’s about SAVING ON THE NEXT VACATION...
17
NEXT VACATION BONUS! NEXT VACATION BONUS FRIENDS & FAMILY!
NEXT VACATION BONUS! When your clients book any qualifying vacation package with us, they will automatically receive a $50 certificate toward the purchase of their next American Express Vacations air and land package. NEXT VACATION BONUS FRIENDS & FAMILY! Any friend of yours is a friend of ours‌ Our Next Vacation Bonus Friends & Family program allows clients to reward their friends or loved ones with a $50 credit towards their own American Express Vacations trip, whether they travel together or on their own.
18
It’s about KnowIng...
19
... that American Express Vacations has you and your clients coVErEd!
20
For reservations or to plan your clients’ next trips call 800-941-AMEX or visit us on myaev.com
21
TERMS & CONDITIONS American Express Vacations tours operated by Travel Impressions, a subsidiary of American Express. Door-to-door luggage: Savings applies to Luggage Forward’s Express, Priority, Standard and International services. Orders booked online shall not be binding until accepted by Luggage Forward. Luggage Forward reserves the right to reject any order when, in the judgment of Luggage Forward, the service ordered may not comply with the Luggage Forward’s Terms of Service. Rates and promotions are accurate at time of printing and are subject to changes, exceptions, cancellation charges and restrictions. For full Terms of Service, visit www.luggageforward.com/aev. Not responsible for errors or omissions in the printing of this booklet. American Express Vacations is not liable for the actions of inactions of Luggage Forward, Inc. Passports and Visas: ItsEasy Services (ItsEasy) serves as an agent only on behalf of passport and visa applicants. They accept no responsibility for the services of U.S. Passport Services of the U.S. State Department or any Consulate or Embassy regarding the issuance of passports or visas. ItsEasy accepts no responsibility for delays, loss of passports or other materials or documents occasioned by such services or by any commercial or U.S.P.S delivery services. Damage compensation is not available from ItsEasy. Not responsible for errors or omissions in the printing of this booklet. American Express Vacations is not liable for the actions of inactions of ItsEasy. CST #2029006-20, IOWA #758, NEVADA #2004-0029. Washington UBI #602 425 801. Vacation Bonus: Valid for redemption for future travel, only after a booked and traveled 3-night minimum American Express Vacations air & land or land-only package purchase. $50 is good toward any future American Express Vacations 3-night minimum package purchased with travel protection, valued at $1,000 or more per person. Purchase of travel protection does not count towards the $1,000 minimum per person requirement. May not be combined with other discounts or offers. Maximum one allowed per room, per booking. Not transferable and cannot be redeemed for cash. Will not be replaced if it is lost or stolen. Void where taxed, prohibited or restricted by law. Must be redeemed within 365 days from date of departure along with initial payment. Promotional offer may be discontinued or revised without notice. Must be 21 years or older to redeem. Must travel the entire original length of stay for original booking with no adjustments made to the booking. Fulfillment is managed by American Express Vacations' accounting
department. For additional information, please contact your American Express travel counselor. Certificate will arrive in travel documents. Not responsible for errors or omissions in the printing of this booklet. CST #2029006-20, Iowa #758, Washington UBI #602 425, 801 Nevada #2004-0029. Global cell Service: ekit offers a variety of products and services through American Express Vacations, such as global phonecards, international mobile phones, toll-free access to send and receive voice messages, email accounts, travel blogs and travel vaults (collectively, the “Services”). Registration and payment may be required to use the Services. Prepayment using a credit card is also required for the use of certain Services. ekit.com may require proof of identity prior to the sale of or use of the Services. Eligibility restrictions, if any, will be noted when registering for each Service. For full terms and conditions, visit www.ekit.com/aev. American Express Vacations is not liable for the actions or inactions of ekit.CST #2029006-20, IOWA #758, NEVADA #2004-0029. Washington UBI #602 425 801. Babies Travel LIte Service: *International shipments are subject to the customs regulations of the destination country and many have restrictions that apply to baby products. In addition, most international orders are subject to customs duty, taxes and/or other fees. For full terms and conditions, please visit www.babiestravellite.com/aev. American Express Vacations is not liable for the actions or inactions of Babies Travel Lite. Details are accurate at time of printing and are subject to changes, exceptions, cancellation charges and restrictions. Not responsible for errors or omissions in the printing of this booklet. CST #2029006-20, IOWA #758, NEVADA #2004 0029, Washington UBI #602 425 801. Lower Gear GPS Program: Special pricing for American Express Vacation customers available only on http://aev.lowergear.com. Posted prices reflect discounts compared to LowerGear’s standard pricing on its general consumer web site. Your GPS will be shipped to your home for arrival 1-2 days prior to your departure date. Shipping is available only to addresses within the United States. You are not charged rent during transit or for early arrival delivery. Rental days end when dropped off for return using the provided UPS return label. Shipping costs are as charged by UPS. A security deposit may apply; see site for details. The map databases in any GPS may not reflect the very latest street and destination changes in your area of interest resulting in gaps in coverage. Always carry paper maps as a backup reference source. For complete rental policies, visit
aev.lowergear.com. American Express Vacations is not liable for the actions or inactions of LowerGear. Details are accurate at time of printing and are subject to changes, exceptions, cancellation charges and restrictions. Not responsible for errors or omissions in the printing of this booklet. CST #2029006-20, IOWA #758, NEVADA #2004 0029,Washington UBI #602 425 801. Plan-Ahead Services: Cancellation penalties and other restrictions apply. *Charges may apply for certain activities. No charge for American Express Vacations Plan-Ahead Services. Not responsible for errors or omissions in the printing of this booklet. CST#2029006-20, IOWA #758, NEVADA #20040029, Washington UBI #602 425 801. Membership Rewards® Pay with Points!: To qualify, all of your client’s American Express® Card accounts must be in good standing. The Membership Rewards® program-enrolled Card account your client designates will be charged for their purchase. Membership Rewards points will be debited from their program account and a credit will be issued to the Card account they designate for the corresponding dollar amount. If the points redeemed do not cover the entire amount of the charge, the balance of the purchase price will remain charged to the Card account they designate.Minimum redemption of 5,000 points. Permitted returns of Pay with Points redemptions that result in a credit on their Card account will result in a point deduction on their Membership Rewards program account. These points can be retrieved by calling the Membership Rewards program. Terms and Conditions of the Membership Rewards program apply and are available at membershiprewards.com/terms. Promotion is accurate at time of printing and is subject to changes, exceptions, cancellation charges and restrictions. Not responsible for errors or omissions in the printing of this booklet. American Express acts solely as the sales agent for travel suppliers and is not liable for the actions or inactions of such suppliers. CST #2029006-20, IOWA #758, NEVADA #2004-0029, Washington UBI #602 425 801. VB017-10_ND_8.3.11.
22
It’s about SAVING ON THE NEXT VACATION... It’s about THE SERVICE
It’s about NAVIGATION... It’s about CONVENIENCE... It’s about SAVINGS...
It’s about making LIFE A LITTLE EASIER... It’s about KEEPING IN TOUCH...
It’s about PEACE OF MIND... It’s about RELAXATION...