Compendium5 by Nate Dang

EVERYTHING YOU NEED TO KNOW

Welcome to Fortuna Hotel Hanoi At Fortuna Hanoi, we strive to maintain high standards and always aim to exceed your expectations. You will be welcomed by a team of warm and genuine hospitality professionals who has one common goal, to make your stay with us, a memorable one. Be it for business or for a getaway, our range of facilities will make your stay fulfilling. Our comprehensive business facilities and secretarial services will ensure administrative tasks are out of your mind. Need to unwind at the end of the day? We have you covered with our state-of-the-art gymnasium along with qualified trainers and tailored workout classes like Rumba and Yoga. Fresh. Authentic. Flavorsome. We at Fortuna believe in providing our discerned guests with more than just a dining experience but an indulgence of the senses. It has to be healthy with natural ingredients and bursting with authentic flavors. I invite you to join us in our journey of gastronomic gratification at our restaurants. Our culinary team has a quote â&#x20AC;&#x153;There is no love sincerer than the love of food. We say come fall in love with our culinary creations.â&#x20AC;? I hope that you will truly enjoy your stay with us. See Hanoi. Stay Fortuna.

Yours Sincerely

Roger Chng General Director

CAPITAL LOUNGE

Located on the 5th floor with a panoramic view of the hotel's outdoor swimming pool, Capital Lounge is designed to offer both business and leisure travelers a peaceful retreat with exclusive club benefits. Equipped with luxurious amenities, Capital Lounge exudes a warm ambiance of understated elegance, privacy and comfort. Guests enjoy preferential privileges and benefits, personalized service, as well as quiet moments at the library. From arrival till departure, every moment at the Capital Lounge is a memorable experience.

Capital Lounge Privileges • • • • • • • • • • •

Exclusive access to the Capital Lounge Personalized service by our dedicated Capital Lounge Team Personalized check in and check out at the Capital Lounge Complimentary breakfast from 6:00am to 10:30am Complimentary coffee & tea from 11:00am to 5:00pm Complimentary evening cocktails from 6:00pm to 8:00pm Complimentary Internet access (both cable & wireless) Complimentary one hour use of the Capital Boardroom per stay (subject to availability) Library services Complimentary one suit pressing per stay Complimentary late check out until 4:00pm (subject to availability)

Opening Hours: 6:00am until 10:00pm Location: 5th Level Please dial 5 for more information

DINING

TIFFIN ALL DAY DINING

COFFEE LOUNGE

Discover Asiaâ&#x20AC;&#x2122;s culinary wonders and treat your palate with authentic Vietnamese selections, Singaporean favorites and signature dishes from Japan.

Laze your afternoon away with our delectable cakes or over a cup of coffee.

Opening Hours: Breakfast: 6:00am until 10:00am All Day Dining: 11:00am until 10:00pm Supper: 11:00pm until 3:00am

Opening Hours: 6:00am until 10:00pm

Location: Lobby Level

Please dial 6160 for more information

IN-ROOM DINING For those who prefer the privacy of dining in their room, we offer an extensive room service menu. Opening Hours: 6:00am until 3:00am Please dial Extension 2 to place an order

DINING

MAY MẮN RESTAURANT

EMPEROR KTV JAPANESE RESTAURANT

Our signature May Man restaurant features exquisite Cantonese specialties and delicate Dim Sum in a contemporary setting. The restaurant features 6 private dining rooms for spacious & exclusive private dining.

The blend of traditional Japanese and modern sophistication. The intimate setting of Emperor is ideal for working business luncheons or a celebratory dinner. The restaurant features 5 private dining rooms for exclusive dining.

Opening Hours: • Lunch: 11:00am until 2:00pm (A-la-Carte & Dim Sum All You Can Eat) • Dinner: 5:30pm until 10:00pm (A-la-Carte & Dim Sum)

Opening Hours: • Lunch: 11:30am until 2:00pm (A-la-Carte + Lunch Set Menu) • Dinner: 6:00pm until 10:00pm (A-la-Carte + Set Menu)

Location: Level 2

Please dial 6260 for more information

MEETINGS & EVENTS

Our venues are equipped with modern business facilities and a dedicated professional banquet team that is meticulous down to the smallest detail. Whether large or small, business or social, opulent or intimate, we ensure that the meeting or event happens exactly the way you want it. Our fine range of banquet and meeting venues are catered to suit every need and occasion. • 2 ballrooms & 6 meeting rooms of various sizes and capacities to suit a wide range of business or social gatherings • State-of-the-art facilities and a dedicated team of banquet professionals to help you with every aspect of your event from start to finish ensuring a successful event • Renowned for our unique themes and creative menus, we specialize in hosting memorable events For further information, contact our Catering Sales Department at extension 6466. Our extensive brochure is available upon request and we will be pleased to make an appointment with our Catering Sales Department on your behalf.

BUSINESS CENTER

Stay connected with the office or prepare for presentations at the Business Center. Furnished with up-to-date technology including computers, printers, photocopiers, high speed wireless internet access, faxing and courier assistance. Secretarial services are available upon request. Opening Hours: 24 hours, 7 days a week Location: Main Lobby Please dial 6101 for more information

F1, SWIMMING POOL AND SPA

Invigorate your mind and body with an unparalleled fitness and spa experience. A state-of-the-art gym, stunning outdoor pool and a relaxing spa complete with a range of health and beauty treatments, all to provide you with perfect ways to relax and re-energize. Opening Hours: F1 Centre & Outdoor Pool Monday to Sunday 6:00am until 10:00pm

Location: 5th Level Please dial 6500 for information

Spa De Palace Monday to Sunday 9:30am until 12:00 Midnight

Location: 17th Level Please dial 6615 for information

Salon Services Everyday, except Monday 10:00am until 6:00pm

Location: 5th Level Please dial 6500 for information

Entertainment

MILLIONAIRE CLUB Explore the intimate gaming spaces, elegant surroundings and round-the-clock action at the Millionaire Club. A spectacular selection of slots and popular table games will leave you reeling in the possibilities for premier playtime. Millionaire Club is open to those aged 21 and above. Opening Hours: Monday to Sunday 10:00am until 6:00am

Location: Lobby Level Please dial 6115 or 6116 for more information

THE BOSS NITECLUB KTV - BASEMENT LEVEL The Boss NiteClub KTV is the gold standard for private and business entertainment. For that perfect night out, The Boss delivers more than just a memorable experience. Opening Hours: Monday to Sunday 6:00pm until 12:00 Midnight

Location: Basement Level Please dial 6015 or 6016 for more information

for your convenience

WHO TO CALL USEFUL NUMBERS YOU MAY NEED DURING YOUR STAY

SERVICE

NUMBER

DESCRIPTION

One Service Agent

General enquiry line

Concierge

Assistance on luggage and storage

Emergency and Security Reservations

6113 (04) 3831 3311

In-Room Dining

Housekeeping

4 or 7

24 hour emergency assistance Reservations enquiry In-room dining service Assistance on extra services such as extra pillows, amenities or turndown requests

GUEST directory

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Air-Conditioning: Individual temperature control is available in your room. Airport Transportation: Car rental and taxi services are available from Fortuna Hotel Hanoi to Noi Bai International Airport and other destinations. Please contact the Concierge Desk at Extension 3 for more information.

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Baby Cot: Please contact our Housekeeping Department at Extension 4 or 7. Babysitting Service: Babysitting services are available in-house. Please contact our Housekeeping Department at Extension 4 or 7. Baggage Storage: Please contact our Concierge Desk at Extension 3.

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Check-in/Check-out: Check-in time is at 2:00pm. Check-out time is at noon. Guests may check out at the Capital Lounge (for guests with Capital Lounge Privileges) or Lobby Reception Desk (for all other guests). Should you wish to extend your stay, please contact our Reception Desk at Extension 1 or 6102.

GUEST directory

Car Parking: Available beside the hotel. Coffee & Tea: Complimentary coffee & tea facilities are provided in your room for your convenience. Coffee & tea is also served at the Capital Lounge on Level 5 exclusively for guests with Capital Lounge Privileges. Comments: Guests comment forms are available in your room and at all hotel outlets. Concierge/ Lobby Representatives: Our helpful and courteous Lobby Team provides information about tours, activities, restaurants, shopping and directions. Located at our Main Lobby, please dial Extension 3 for information. Credit Card: We accept the following credit and debit cards: American Express, Master Card, VISA, Dinner Club and JCB card. Personal cheques are not accepted. Currency Exchange: Available 24 hours at the Lobby Reception Desk.

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Direction: The city map of Hanoi is available at our concierge desk. Please dial 3 for more information. Do Not Disturb: For your privacy, please hang the â&#x20AC;&#x153;Do Not Disturbâ&#x20AC;? doorknob sign outside your room door. To stop all telephone calls to your room, please contact our One Service Agent at Extension 0.

Durian: For the comfort of our guests, Durians are not permitted into the hotel premises. Fees will be charged if you are found bringing Durian into the hotel

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Facsimiles: The hotelâ&#x20AC;&#x2122;s facsimile number is (84.24) 3831 3300. Should you require assistance in sending a facsimile, please contact our One Service Agent at Extension 0. Fire Safety: For your safety we would advise that you should take note of your nearest fire exit on the floor plan located at the back of the room door. In case of fire, please contact our One Service Agent at Extension 0.

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Hair Dryer: Hair dryers are available in all guest bedrooms and are located in either the bedsideâ&#x20AC;&#x2122;s table drawer or in the bathroom.

Housekeeping: The Housekeeping Department offers services such as extra pillow, shoe shine service, amenities or turndown service upon requests. Please dial Extension 4 or 7 for more information.

GUEST directory

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Ice Cubes: Please contact In-room dining for complimentary ice at any time at Extension 2. Internet: Complimentary Cable and Wireless Internet are available. Please contact our Reception Desk at Extension 1 or 6102 if you require assistance.

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Key Cards: All room keycards are magnetically operated. Your keycard must be inserted into the power saving slot mounted next to the room door to turn on the power supply in your room. This will activate your room lights, television and other electrical appliances. Kindly return your keycard upon check out.

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Laundry, Dry Cleaning and Pressing Service: The price list, laundry bag and instructions are located in your roomâ&#x20AC;&#x2122;s closet. Laundry is collected from your room before 10.00am and will be returned the same day by 6.00pm. For collections after 10.00am, the laundry will be returned by 2.00pm the following day. For the express service, laundry has to be collected before 4.00pm and will be returned after 4 hours. Please contact Housekeeping Department at Extension 4 or 7 for more information.

GUEST directory Locks: For added privacy and security, all room doors are attached with a security latch and double lock. We recommend you to use the security latch during your stay. Lost and Found: Misplaced an item? Contact us and we will do our very best to locate it for you. Please dial Extension 0 for assistance. Luggage Storage: Please contact our Concierge Desk at Extension 3.

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Mail Service: Guest mail is received and distributed through Concierge Desk at the Main Lobby. Manager on Duty: Our Duty Managers are available at Extension 6101. Medical Services: For medical service, please contact our Duty Manager at Extension 6101 for further assistance. Mini Bar: Supplies are replenished and charged to your room bill on a daily basis. For additional requests, please contact the Housekeeping Department at Extension 4 or 7.

GUEST directory

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Photocopy Service: Please contact our Business Center at Extension 6101.

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Repair & Maintenance: Let us know if we have missed any repair or maintenance needs when checking your room. For any assistance, kindly dial Extension 0. Our Engineering Team will attend to it as soon as possible. Room to Room Dialing: Please dial 8 before the room number.

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Safe Deposit: For your convenience, complimentary safety deposit boxes are located in your roomâ&#x20AC;&#x2122;s closet. The Hotel will not be responsible for any valuables that are left unattended. Please dial Extension 6101 for more information. Safety & Security: Our Security Department is available 24 hours a day, 7 days a week. For any emergency or security concerns, please dial Extension 6113. Smoking Policy: The hotel premises have opted for a non-smoking policy which applies to the public areas and non-smoking floors. Fees will be imposed if you are found to be smoking in non-smoking areas or rooms.

GUEST directory

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Visitor: For security purposes, non-registered visitors are not allowed access to guest floors. We encourage you to meet your visitors at our restaurants or at the lobby.

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Wake Up Call: Please dial Extension 0 to arrange a wakeup call. Wheelchair: Please dial Extension 3 for a wheelchair.

FOR YOUR CONVENIENCE

HOW TO MAKE AN NDD CALL (National Direct Dialing) 1. The telephone in your room is connected with National Direct Dialing (NDD) allowing you to make domestic calls. 2. To make an NDD call, please have the following numbers ready: Area code and Telephone number. Please contact the One Service Agent for area code. 3. Dial 9 to gain access into the NDD system and immediately after proceed as follows: a. Access Code (0)

b. Area Code

c. Local Number

Example: Telephone number in Halong Bay is 33-845042 Outside Line 9

Access Code 0

Area Code 33

Local Number 845 042

4. After dialing the number, there will be a ringing tone to your party. 5. Please be aware that the telephone charges in Vietnam are following the local post office regulations. Charges will incur after a minimum connecting time of 30 seconds even for calls not connected through. Should your party not answer within the first 10 rings, we advise you to put the handset down and end your call to avoid being charged unnecessarily. 6. Kindly ensure it is the correct telephone number before dialing. 7. For further NDD information, please contact our One Service Agent for assistance at Extension 0.

FOR YOUR CONVENIENCE

HOW TO MAKE AN IDD CALL (International Direct Dialing) 1. The telephone in your room in connected with International Direct Dialing (IDD) allowing you to make overseas calls. 2. To make an IDD call, please have the following numbers ready: International Code, Country Code, Area Code and Local Telephone Number. Please contact the One Service Agent for country and area code if needed. 3. Dial 9 to gain entry into the IDD system and immediately after proceed as follows: a. International Code (00) c. Area Code

b. Country Code d. Local Number

Example: Telephone number in USA is (773) 252 5640 Outside Line 9

International Access code 00

Country Code 1

Area Code 773

Local Number 252 5640

FOR YOUR CONVENIENCE

Have you forgotten, lost or simply realized you need an important item? For your convenience, we have amenities that you may have forgotten or did not have room to pack, available in the room. Please contact our Housekeeping at Extension 4 or 7 for more details. COMPLIMENTARY AMENITIES

TO BORROW OR BUY

* * * * * * * * * * * * *

* Power Adapter * Power Extension Cord * Power Transformer * Pillow Selection (+) * Iron and Ironing board * Praying Mat * Extra Blanket * Hand Hairdryer * Baby Cot

Comb Cotton Bud Shampoo, Shower Gel, Body Lotion Hand Soap Shower Cap Laundry Bag Razor (+) Sewing Kit Slippers Toothbrush/Toothpaste Shoe Horn (+) Shoe Mitt Coffee Condiment Kit

(+) Available upon request

SAFETY AND EMERGENCY PROCEDURES

The Safety and Emergency procedures provide guidelines for assistance during an emergency situation, please follow the guidelines for the safety of yourself and others. For every possible emergency situation, the procedures are explained accordingly. In case of emergency, please dial 0 or 6101 for Duty Manager.

* FIRE

* BOMB THREAT

* EARTHQUAKE

* MEDICAL EMERGENCY

SAFETY AND EMERGENCY PROCEDURES

FIRE Remain CALM and do not panic STEP 1

Do not approach the fire.

STEP 2

Locate the nearest emergency exit out of the building and follow the instructions by the Security Department.

STEP 3

Do not use the elevators during the evacuation, use stairs only.

STEP 4

Follow the instructions by the Security Department to find the assembly area.

STEP 5

Do NOT enter the building to collect your personal belongings.

STEP 6

Stay within the assembly area until an all-clear sign has been given by an authorized person.

SAFETY AND EMERGENCY PROCEDURES

EARTHQUAKE Remain CALM and do not panic STEP 1

Remain where you are.

STEP 2

Stay away from windows or glass objects and get next to the sofa or bed. Hold the position until the ground stops shaking.

STEP 3

If you are at the corridor, lie and face down.

STEP 4

If you are in the elevator or staircase, exit to the nearest floor, lie and face down.

STEP 5

Do not exit the building until instructed by the Security Department.

STEP 6

If you are outside, stay away from the building, locate and find the assembly area.

STEP 7

Wait for instructions and follow orders given by security staff or the rescue team.

SAFETY AND EMERGENCY PROCEDURES

BOMB THREAT Remain CALM and do not panic STEP 1

Follow the instructions of the announcement made through the Hotel PA system.

STEP 2

Do NOT touch any suspicious items.

STEP 3

Find the nearest emergency exit out of the building and follow the instructions by the Security Department.

STEP 4

Do not use the elevators during the emergency evacuation.

STEP 5

If you are outside, stay away from the building and locate the assembly area.

STEP 6

Stay at assembly area until an all-clear sign has been given by an authorized person.

SAFETY AND EMERGENCY PROCEDURES

MEDICAL EMERGENCY Remain CALM and do not panic STEP 1

Dial 0 for the One Service Agent and ask for immediate assistance.

STEP 2

Render assistance to the injured and make them comfortable if you are medically trained.

STEP 3

If the injury resulted from a fall, do NOT move the injured.

STEP 4

Do not leave the injured and wait for assistance to arrive.