August 2016

newslink

ncca The

August 2016

The official journal of the National Carpet Cleaners Association

Carpet Cleaners Carnival

On 10th September SU

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At Wicksteed Park

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Barton Road, Kettering Northamptonshire, NN15 6NJ www.wicksteedpark.org

Contents 03 From the Editor

Published monthly by:

04 From the President: Don’t miss out on this great opportunity!

06 Need help with your health and safety?

The National Carpet Cleaners Association. 62c London Road, Oadby Leicestershire, LE2 5DH. Tel: 0116 271 9550 E-mail: admin@ncca.co.uk Website: www.ncca.co.uk

07 Respiratory sensitisation

Editor Nicky Law

08 Out and about... again

Editor in Chief Keith Robertson

11 CCC 2016 - your sixteen-page pull-out-andkeep guide to the event this year

Design Editor Nikki Law

28 What causes carpet buckling and rippling?

NCCA President Nigel Lay

04 Cleaning for health

30 Mmmmmm... carpet fibres are so tasty!

32 Customer advice on protective treatments Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members.

Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage. ©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association). No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.

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Company Secretary/ 1st Vice President Glyn Charnock 2nd Vice President Allan Simmons Directors Paul Pearce Martin Johns Keith Robertson Dave Wheadon Co-opted Directors David Weaver Tim Colenutt www.facebook.com/nicky.law.315 www.facebook.com/NCCAcarpetcleaning

From the Editor

O

ur annual event, the Carpet Cleaners

along. We won't turn you away on

Carnival, is now almost upon us and we

the day, we promise.

are pleased to report that we have received a record number of visitor bookings this year.

If you haven't booked yet, don't panic, there's still time. You can ring the NCCA office on 0116

The event is totally free to attend and is open to everyone…

NCCA members, non-members,

Nicky Law Newslink Editor

your friends, your family…

271 9550 and book over the phone or you can

EVERYONE! And we've got a great exhibition for

register online at: www.ncca.co.uk/ccc.php. And

you and an excellent line-up of seminars this

if you're not going to know until the evening

year... so don’t miss out! (For full information on

before (or even the day itself) whether you'll be

the event this year, see our centre-page CCC 2016

coming or not, don't worry, you can still come

pull-out-and-keep guide in Newslink this month).

Are your clients insured?

As a professional carpet cleaner, you are often called upon to remove specific stains from carpets and fabrics. As you know, total success cannot be guaranteed. However, although most clients don't realise it, they already have the perfect protection in the form of their Home Contents Insurance policy. Providing that the cover includes accidental damage, most policies will cover the cost of remedial treatment or replacement, subject to terms and conditions, thereby removing a risk element should a 'kill or cure' course of action be taken (with the insurers consent). It's best to discuss this with your client at the time of the initial enquiry, giving them time to speak to their insurers. You should still obtain a

New Health and Safety guidance for cleaning operatives The Health and Safety Executive (HSE) has published new guidance on how cleaning operatives can manage musculoskeletal disorders.

Cleaning work is demanding and labourintensive. Many tasks involve using cleaning machines, and heavy manual work, and cleaners are often required to work in awkward postures for long periods (which may lead to long-term damage).

According to the guidance, Musculoskeletal disorders (muscular aches, pains and discomfort) are the most common work-related ill health/injury reported by cleaning operatives.

The new webpage replaces guidance HSG234 and can be found at: www.hse.gov.uk/cleaning/backpain.htm

disclaimer signature from your client.

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From the President

Nigel Lay

Don’t miss out on this great opportunity!

H

ave you booked to come to the Carpet Cleaners Carnival (CCC) this year? If you haven’t, it’s not too late, just go to: and fill in the registration form at the bottom of the page, or phone Katie, Nicky or Lewis at the office on: 0116 271 9550.

The event is being held on Saturday September 10th and celebrates the opportunities that this wonderful industry of ours has to offer.

Some of the major industry manufacturers and suppliers will be attending, allowing you to see different solutions and developments all under one roof, as well as gain expert advice.

There is also going to be a seminar and demonstration programme running throughout the day, designed to help you grow your business and update your skills. To see exactly what’s on offer, turn to the centre-page guide in Newslink this month.

Just remember, the Carnival is the only FREE to attend annual showcase for our industry and that should make the decision to come along a ‘nobrainer’. The Carpet Cleaners Carnival is hosted by the NCCA and a lot of time and effort is devoted by the Directors and office staff to organise this annual event solely for your benefit.

In addition to the exhibitors and seminars it provides you the opportunity to network with others in the industry and gain useful tips or contacts that can help you in the day-to-day running of your business.

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So... make sure you come along this year, it would be great to see all our members at a show that is designed to help and assist you in achieving your business goals.

I look forward to seeing you there.

Cleaning for health

Paul Pearce

Cleaning should never be strictly for appearance.

It should also improve the IAQ (indoor air quality) of the property you are working on and without danger to the occupants of the building.

So, what should you be doing to improve IAQ? The World Health Organisation's definition of cleaning includes 'the physical removal and proper disposal of soils and pollutants from the building'. To ensure this you will need to: ŸMaximise the extraction of pollutants from the building if 'healthy' cleaning is to be accomplished; otherwise dirt may be less visible, but still present, still doing its damage. ŸMinimise chemical residue - Most agents used in fabric cleaning are quite safe, but some leave residues that cause rapid re-soiling. ŸMinimise particle residue - Particles left behind after cleaning can become airborne and result in respiratory irritation. ŸMinimise moisture residue - Prolonged drying can result in rapid re-soiling and mould growth that may trigger allergies and asthma attacks. ŸMinimise human exposure to contaminants,

cleaning chemicals and cleaning residues. Both during and after cleaning make sure that neither you nor your customers are exposed to any potentially hazardous material.

REMEMBER: Clean for health first and for appearance second. Fortunately when you clean for health, you also get outstanding appearance.

But it doesn't necessarily follow that better appearance produces a healthy environment.

IMPORTANT NOTICE: Email addresses The NCCA are increasingly contacting members via email to circulate relevant Association information. As such, it is MORE IMPORTANT THAN EVER that we have your current email address logged on our database.

If you change your email address at any point, could we ask that you please notify us immediately so we are able to update your details. This will ensure that you do not miss any important information circulated by us.

To inform us of any changes, please email: admin@ncca.co.uk or phone the NCCA office on: 0116 271 9550.

New NCCA Members Empire Carpet Cleaning Hemel Hempstead, Hertfordshire About Time Cleaning Services Shoreham-by-Sea, West Sussex Freshclean Cheltenham Cheltenham, Gloucestershire

Member Referral Report Since publishing a referral statistics report in the last issue of Newslink there have been 85 recommendations for full members provided by the NCCA. This number is made up of 13 referrals from the NCCA office, 68 potential customers contacting members directly through the website, and 4 referrals to members without email addresses which have been tracked by the office.

TrustMark Statistics for July 2016 During July the category of Carpet and Upholstery Cleaners on the TrustMark website was searched a total of 7,682 times!

TrustMark membership within the Carpet and Upholstery Cleaners category is ONLY available to NCCA members. So, put simply, that's 7,682 times NCCA members' company details were searched last month by consumers looking for a carpet and upholstery cleaner on the TrustMark website.

Why not join TrustMark this year?

Don’t miss out! If you’re not already a member, why not join TrustMark in 2016?

To see joining criteria go to ‘Benefits and Schemes’ in the members’ area of the NCCA website.

If you would like to apply to become a TrustMark member please ring the NCCA office on 0116 271 9550 or email: admin@ncca.co.uk

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Need help with your health and safety?

I

t doesn't matter whether you are an owner/operator or a multi-employee company, to get a permit to work in a commercial building you need to know about the procedures of supplying a risk assessment, a method statement and a COSHH assessment. If you are not being asked for this information, then the owner or manager of the business is not carrying out due diligence or duty of care to their employees or visitors.

Even if you only do domestic cleaning, you will still have obligations when it comes to health and safety. You may not have to present the paperwork that is required for commercial cleaning, but it is still your responsibility to provide a safe working environment for the occupants of the building you are working in.

You will also have an obligation to yourself and any employees you may have when it comes to health and safety. Are you up to date with manual handling or lone working for instance?

Well, you can learn all this and more on the Health and Safety course I am running on 26th October. Health and Safety laws apply to all businesses no matter how small, even the selfemployed. The laws are there to prevent people from being harmed at work and to provide a

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Paul Pearce

satisfactory working environment. They are also there to protect the public from workplace dangers. This course will take you through several policy and assessment documents, which are all on Microsoft Word templates and can be completed as required. I will walk you through step-by-step procedures to create your own documents. Many of these can be completed during the course so, if you have them, please bring your own laptops. You will be able to leave the course having started to implement your company's health and safety policy.

The topics to be covered on the course include: ŸThe Law ŸManual Handling, ŸLone Working ŸEmergency Plans & Reporting Accidents ŸWork Environment Guidelines ŸSlips & Trips ŸFirst Aid Guidelines ŸThe importance of Training & Induction ŸRisk Assessment (inc. template on CD) ŸMethod Statement (inc. template on CD) ŸHealth & Safety Policy (inc. template on CD) ŸCOSHH Assessment (inc. template on CD) Ÿ30 Health & Safety PDF documents on the CD So, if you would like to join me on this course, then please go to: www.ncca.co.uk/training.php where you can either download a booking form or book online, or ring the NCCA office on 0116 271 9550.

I look forward to seeing you there.

Diary Dates 2016

Respiratory sensitisation Paul Pearce

A

common respiratory problem is work related asthma, caused by breathing in substances called respiratory sensitisers.

Approximately 1500 cases of staff absence are reported each year due to this problem, costing an employer hundreds of pounds.

So, what exactly are respiratory sensitisers?

Well, they are any substance which can trigger an allergic reaction when breathed in.

Unfortunately once someone has this problem ANY exposure (no matter how small) can cause a reaction, and continued exposure can result in long-term lung damage.

Often a person will not feel the effects of breathing in respiratory sensitisers straight away.

In fact it can take months, or even years, of breathing in these substances before the effect is noticed. An employee may not be affected until well after their employment with you has ceased and so it is not always possible to associate the problem with the job.

So, how can you avoid the problem and protect you and your staff?

Well, it is easy to use the proper mask for the job.

There is no point in issuing dust masks when a full-face respiratory charcoal mask is required.

Nowadays there is no excuse for not using this equipment. More and more we are seeing cases of compensation claims being made well after the incident took place. Make sure this doesn’t happen to you!

NCCA COURSES Carpet & Upholstery Cleaning 16th - 17th September 18th - 19th November Advanced Spot & Stain Removal 27th October Health & Safety for the Carpet & Upholstery Cleaner 26th October Leather Identification & Cleaning 17th November All above courses held at NSPCC Training Centre, Leicester unless otherwise stated.

Visit: www.ncca.co.uk for booking forms and further details.

CARPET CLEANERS CARNIVAL (CCC) 2015 Wicksteed Park, Kettering, Northamptonshire 10th September IICRC COURSES (TUTOR: PAUL PEARCE) Held at Alltec Network, Hertfordshire Tel: 01763 208222 Carpet Cleaning Technician 13th - 14th September 8th - 9th November Upholstery & Fabric Cleaning Technician 20th - 21st September 15th - 16th November IICRC COURSES (TUTOR: ADAM JANKOWSKI) Held at National Flood School, Surrey Tel: 01252 821185 (Dates to be arranged) IICRC COURSES (TUTOR: ADAM JANKOWSKI) Held at Chemspec Europe Ltd, Yorkshire Tel: 01274 597333 (Dates to be arranged) Visit: www.iicrc.org for further details on all IICRC Training Courses.

Out and about... again

Derek Bolton (Honorary Member)

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Photographs ŠDerek Bolton

W

hen you reach a certain age it is said that you become invisible. I previously never really gave this much thought, but recently I've found that there appears to be an element of truth in this statement.

I've done a few of these 'out and about' articles now and, so far, my penchant for wandering around the home furnishing departments of various stores (and taking photographs) has attracted no attention whatsoever. I really must be invisible‌ how exciting!

I never tire of browsing around these stores and it's never a waste of time as there is always something new to see.

So‌ what did I find this time?

Well, I am amazed at the wide variety of rug styles around at the moment, most of which are really quite appealing. The first example is of a very attractive rug with a 100% Polyester pile (see top pic above). From a cleaning point of view this should be pretty straightforward. On reading the label on the back of the rug I found

some useful basic recommendations.

One of the warnings... 'This rug contains Latex' was surprising, then again perhaps not.

Nearby was one of the popular 100% Wool rugs (see pic directly above), another straightforward clean with just the differing pile heights to consider when extracting moisture.

This one had a more detailed message about Latex on the label. It said 'Latex is used on the back of this rug. Please do not leave babies or young children unsupervised on this rug'.

Although it didn't say it in so many words, I am presuming this warning is in reference to possible off-gassing from the Latex.

An attractive loop pile rug (see first pic below) caught my eye while I was out and about this time, so out came the camera for a quick shot.

Labelled as a 'Chunky Jute' I can see the appeal... is that a cotton weft thread I see in there? This could obviously be a tricky one to clean as it contains all vegetable fibres. It would definitely need some consideration.

In the same rack was this little beauty (see second pic below). As you can see it is very similar

on show (see top pic below), very similar to some of the Wool fabrics I have highlighted in previous articles. These shouldn't cause any problems when cleaning, unless you do something silly of course.

My all-time favourite (I am joking) was this Polyester Shag Pile rug (see second pic below).

Those of you who remember the Shag Pile carpets of yesteryear, with tufts 2.5 to 3 inches long, will remember what a nightmare they were

to the Chunky Jute, but I have a feeling that the main loop pile was Polyester. I can't be more certain as‌ a) There was no label, and b) I didn't have my lighter to carry out a burn test (At this point I do have to say that I am NOT encouraging NCCA members to do a burn test in the middle of a home furnishings department, however tempting it might be!).

There were also several Wool flatweave style rugs

to clean. Teasing out the matted strands before cleaning seemed to take forever. And once they were cleaned, setting the long pile into some sort of order was a must! When combing out the fibres you can often see the backing grinning through so, if you end up working on one of these, just watch out for allowing too much moisture to penetrate.

I think it's about time for a coffee and a sticky bun now. Have fun!

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FULL TIME VACANCY Experienced Carpet and Upholstery Technician required by long established company in West London Excellent conditions and earning potential for the right candidate.

If you have good industry qualifications and at least 10 years' experience of top level work, why not join our team in delivering quality?

You will be working with a company with a long history of excellence. *********************

If you think that you have the background and are honest and hardworking please email: graham@pilgrimpayne.co.uk

Advertise with us!

R

MAKE AN IMPACT AND GET NOTICED IN 2016 ADVERTISING STRAIGHT TO THE PEOPLE THAT COUNT!

Newslink is circulated to OVER 600 CARPET, UPHOLSTERY AND HARD FLOOR CARE BUSINESSES every month, together with over 100 industry related companies. It is also forwarded to new start-ups who contact the NCCA. Advertising in Newslink will take your products and services straight to the people that count!

Whether you wish to pre-book in advance for a specific month/s, or block-book for the entire year, now is the time to do it. And don't forget, when booking a whole year you will receive an incredible 40% DISCOUNT! So avoid further delay and BOOK NOW. For further information call Nicky on: 0116 271 9550.

CCC The Carpet Cleaners Carnival On 10th September at Wickteed Park, Kettering, Northamptonshire

Open to everyone!

The 2016 CCC is open to everyone within the cleaning industry, together with their colleagues, friends and family and is FREE to attend.

This includes entrance to the seminars... IT’S ALL FREE! So come along to our event this year, learn something new... and have some fun!

ŸOrganised by the NCCA

Seminar programme Hear from industry experts on a range of subjects guaranteed to improve your technical and business skills.

ŸOpen to everyone ŸFREE to attend ŸNetworking opportunities ŸIICRC CEC registered ŸSupplier exhibition

Supplier exhibition

ŸSupplier demonstrations

Meet face-to-face with suppliers and see the latest trends and developments the industry has to offer.

ŸSeminar programme ŸFREE parking ŸExcellent venue ŸCentral location

Family fun Visit Wickteed’s beautiful parkland and experience the many features within this popular day-out destination.

Your sixteen-page pull-out-and-keep guide to CCC 2016

ŸFamily friendly

Register now!

To book your place at the Carpet Cleaners Carnival this year, go to: www.ncca.co.uk/ccc.php or call the NCCA office on 0116 271 9550... or simply just turn up on the day!

CCC WHAT’S HAPPENING AT THE CARNIVAL THIS YEAR? Saturday 10th September - show opens at 9.30am 9.30am - 3.30pm: Trade exhibition The 2016 trade show will feature some of the UK's leading providers of high quality equipment and services for the flooring and soft furnishing care industry (see opposite page).

You will have the chance to meet face-toface with new and existing suppliers, see the latest trends and developments that the industry has to offer, experience live demonstrations and test drive the latest products.

10.00am - 4.30pm: Seminar programme Running alongside the exhibition throughout the day there will be a number of seminars, all hosted by industry experts, on carefully chosen subjects which will offer real value to your business (see page 13 of this guide for full information on seminars).

1.00pm: Auction There will be an auction in the exhibition hall at 1.00pm, hosted by NCCA member John Bryden, and all proceeds will go to the charity Kirsty’s Kids (see page 6 of this guide for more information on Kirsty’s Kids).

The troubleshooting area An added extra this year is our troubleshooting area. Situated in the exhibition hall throughout the day, NCCA Honorary Member and past Director, Derek Bolton, will be on-hand to provide you with the benefit of his experience on all matters technical.

Activities and Entertainment Also situated within the exhibition hall there will be activities to keep the kids entertained, including the hugely popular Fun Faces face painting (see: www.fun-faces.co.uk).

In addition, visitors to the Carnival will have FREE access to Wicksteed’s grounds, play area and lakeside. And, for those of you who want to experience the rides and feature attractions, you can purchase a wristband at a discounted price using a voucher provided by the NCCA on the day.

SHOW CLOSES AT 4.30PM

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EVENT IN BRIEF (TIMES AND LOCATIONS) 9.30am Show opens - Please register at the main entrance of the exhibition hall (Wicksteed Park Pavilion) on arrival.

10.00am Seminar: Duncan Webster - 'BUILDING RELATIONSHIPS TO GAIN REFERRALS FOR LIFE' (Exhibition Hall) 10.00am Seminar: Ajay Dhunna - ‘USING GOOGLE ADS/PAY PER CLICK TO GENERATE HIGHLY QUALIFIED LEADS' (Celebration Suite) 11.30am Seminar: James Ashford - ‘TIME AND MIND MASTERY TO ACHIEVE YOUR GOALS' (Celebration Suite) 11.30am Seminar: Adam Jankowski - ‘THE CLEANING OF WOOL CARPETS' (Exhibition Hall) 1.00pm Auction - Hosted by John Bryden (Exhibition Hall) 2.00pm Seminar: Mark Radford - 'TEN ESSENTIAL THINGS YOUR WEBSITE MUST HAVE TO BE SUCCESSFUL AND RANK FIRST PAGE OF GOOGLE' (Celebration Suite) 2.00pm Seminar: Julie Roberts - ‘COLOUR REPAIR (AND THE IMPORTANCE OF TRAINING TO YOUR BUSINESS)' (Exhibition Hall) 3.30pm Trade exhibition closes 3.30pm Seminar: Glyn Charnock - ‘SAVING YOUR REPUTATION' (Celebration Suite) 3.30pm Seminar: Gary Webber - ‘COLLOIDAL CLEANING: AN UNDERSTANDING OF HOW THE PRODUCTS WORK AND THEIR BENEFITS IN CLEANING TODAY' (Exhibition Hall) PLEASE NOTE: HOW TO FIND THE CELEBRATION SUITE When leaving the exhibition hall turn left and follow the building round. There will be an NCCA flag placed outside the building at the entrance to the Celebration Suite.

CCC The trade exhibition The 2016 exhibition will feature some of the biggest names in the industry, and we’ve got some great companies signed up to exhibit this year.

Take a look below....

ALLTEC NETWORK To do the best possible job you can, you need professional carpet cleaning equipment, and that's where Alltec come in! Alltec's machines are powerful, reliable and you get their incredible 100% money back guarantee.

You will also need a good range of cleaning solutions; Alltec's range literally 'do what they say on the bottle'. If you would like to try some, just ask to be sent a free sample pack, they are fantastic and a great introduction to their range!

Alltec are also able to service a wide range of portables and truck mounts with an expert workshop team, ensuring minimal downtime on your machinery; in addition, free 'over the phone' diagnostics and advice is always available.

It's your one-stop-shop for all your carpet and hard floor cleaning needs!

Tel: 01763 208222 E: info@alltec.co.uk Web: www.alltec.co.uk AUTOCLEANSE UK AutoCleanseUK is a growing national network of carpet cleaning professionals who deal specifically with the removal of automotive spillages, pet, cigarette odours and upholstery cleaning. They are the only network in the UK who can offer this level of automotive deep cleaning (using their bio-safe cleaning system).

This is NOT car valeting or detailing! If you are looking for a niche service to add to your carpet cleaning business, then come and speak to Russ at the Carnival.

Tel: 07765 606040 E: info@autocleanseuk.com Web: www.autocleanseuk.com CARPET CLEANERS WORLD Carpet Cleaners World Ltd are sole importers for Hydramaster, and combine vast experience with world class products and excellent customer service.

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They supply, fit and maintain truckmounted cleaning equipment from Hydramaster, portable extractors and solvent machines from US Products along with chemicals and accessories.

On-site servicing of any brand of truckmount is also available.

Tel: 01209 611900 E: info@carpetcleanersworld.co.uk CHEMSPEC LTD Chemspec Ltd are one of the world's best known authorities on stone care and maintenance and the only official UK distributor for Klindex, the leading Italian manufacturer of professional stone restoration equipment.

At the CCC this year they will be showing various machines and consumables for the restoration and maintenance of stone surfaces.

Tel: 01784 259814 E: chemspecltd@hotmail.com CLEANERSWAREHOUSE LTD 'Cleanerswarehouse.co.uk' is the popular online trade warehouse, stocking a wide range of cleaning products from market leaders that helps cleaners' UK-wide order their cleaning supplies at the touch of a button.

Cleanerswarehouse.co.uk supplies cleaning equipment, chemicals and consumables to the cleaning industry. With brand names such as Dry Fusion, Research Products, Prochem, Citrus Resources, Nilco and Cleanerswarehouse own label brand, buyers won't go 'off their trollies' wasting valuable time and money visiting wholesalers; they can simply visit cleanerswarehouse.co.uk and 'in a few clicks' restock and be ready for business.

Customers can be assured that cleanerswarehouse.co.uk is a completely secure online shopping service. However, not only is it safe, it is speedy too. If a customer places an order before 3.00pm they will receive their goods the next day. If the order was placed after 3.00pm they will receive them only the day after.

Tel: 01772 434333 E: sales@cleanerswarehouse.co.uk Web: www.cleanerswarehouse.co.uk Continued on next page

CCC Continued from previous page

CLEANSPEC CUMBRIA LTD This year Cleanspec Cumbria are making their second visit to the Carpet Cleaners Carnival.

Cleanspec was set up in November 2014 by Andrew and Lynne Briscoe. They supply carpet and upholstery cleaning products and accessories, as well as a large range of other materials, to the cleaning industry.

Andrew started as a carpet cleaner in 1989 and Lynne was a manager at Costco before joining Andrew in the cleaning business. It was eleven years ago that they expanded into the contract cleaning business and they now employ fifteen staff.

Cleanspec evolved when they were approached by Chemspec Europe to promote their products. This was quickly followed by the addition of Hydramaster/Cleanmaster and Prochem products, and there are plans for even more products to be added to their range over the next few years.

Cleanspec has now gained customers all over the UK and Ireland, offering great advice and a first class service, delivering goods by the next day to ensure that their customers are never out of stock.

Come and see them at the Carnival this year where they will give you a warm welcome.

Tel: 01768 865812 E: info@cleanspec-cumbria.co.uk Web: www.cleanspec-cumbria.co.uk COLUMBUS CLEANING MACHINES LTD The Wrennalls Group works exclusively with German based floor cleaning machine manufacturer, Columbus Cleaning Machines.

This new operation trades as Columbus Cleaning Machines Ltd and operates as a division of the Wrennalls Group.

Columbus is an integral part of the long established Staehle Group, a family run business with a turnover in excess of â‚Ź75 million. Columbus has based its success on designing and manufacturing a wide range of automatic scrubbers, single disc machines, wet and dry vacuum cleaners and spray extraction machines for any environment.

CCC 2016 pull-out-and-keep guide (page 4)

With a comprehensively application-orientated product range of over sixty machines, Columbus is synonymous with efficient cleaning and has perfectly adapted its innovation strengths to today's requirements. Columbus mains or battery operated automatic scrubbers score high marks for their compact design, versatility and excellent handling.

Tel: 01772 426527 E: sales@columbuscleaningmachines.com Web: www.columbuscleaningmachines.com DRY FUSION LTD The benefits of the Dry Fusion system are already well publicised with thousands of satisfied customers having had their carpets cleaned via the innovative process that has made its name by being cleaner, fresher, drier, faster and safer than many of its competitors.

The Dry Fusion carpet cleaning system hot cleans, deodorises, stain protects, then heat dries every type of carpet; it's all in the same process.

By taking all the best features of hot water extraction (hot solution, 'Shot of Steam'), the best features of dry cleaning (low moisture, mechanical agitation) and combining them together with the patented hot cleaning pad system (that constantly heats the fibres as they are being cleaned), you have some of the most outstanding results ever seen!

The Dry Fusion carpet cleaning system will be part of ongoing demonstrations at the Carpet Cleaners Carnival. So come along and take a look for yourself.

Tel: 01772 433711 E: sales@dryfusionuk.com Web: www.dryfusion.com ECOTECHNA LIMITED EcoTechna Limited, the East Midlands based importer of Italian commercial cleaning equipment, will be showcasing their newly launched eco-friendly VapaGiene CombiPro Dry Steam Vacuum System. The CombiPro offers 5 in 1 multi-functionality including Super Heated 160 degC Dry Steam, Wet Vac, Dry Vac, Steam Extraction and Saturated Steam Extraction in a single, compact unit to carry out a myriad of professional cleaning tasks which would

CCC normally require 2 or 3 separate cleaning machines. Companies including Staingard, the national network of specialist soft furnishing maintenance technicians, use VapaGiene Dry Steam Vacuum systems enabling their operators to carry a single, multi-function cleaning machine. Ever increasing numbers of Cleaning Contractors and Carpet & Upholstery Cleaning Service providers, including Staingard Ltd, now see Super Heated Dry Steam as an essential tool to offer their clients additional eco-friendly, chemical-free services including multi-surface deep cleaning, mattress cleaning, bed bug and dust mite eradication in all types of premises.

Live demonstrations will be carried out to show the effectiveness of Dry Steam Extraction cleaning over traditional spray extractors when faster drying times are required. EcoTechna are currently seeking Distributors and Sales Agents throughout the UK. Tel: 0115 77 22 00 1 E: info@vapagiene.com Web: www.vapagiene.com GETBOOKEDUP GetBookedUp is software specifically designed by, and for, the carpet, furnishing and hard floor care industry. It helps you market better, quote clearer… and book more!

The developers still run their own carpet cleaning company too and, with over 26 years in the industry, they know the challenges of running a successful business. They developed this software to make it systemised and easier.

They've grown their own carpet cleaning business into a multi-van operation with admin staff by using the marketing tools built into the software.

With hundreds of users, there is an edition to suit every size of business, from owner/operators to multi-van operations with admin office support staff.

If you want to free up time by reducing and streamlining your administration, and want more profit by marketing more effectively, this could be the solution for you.

Tel: 01405 813665 E: allanjnr@getbookedup.com Web: www.getbookedup.com

CCC 2016 pull-out-and-keep guide (page 5)

GP CLEANERS LTD Based between Gloucester and Cheltenham, GP Cleaners Ltd are conveniently situated in the centre of the UK. They have been selling, servicing and repairing all makes of truck mounted carpet cleaners, together with Craftex portables, for many years.

They are... ŸThe UK and Europe's sole distributors of Chem-Tex Panther truck mount professional carpet cleaners and accessories. ŸAuthorised distributors of Prochem truck mount professional carpet cleaners and chemicals.

They offer a full design and installation service for truck mounts, including preparing your van with professional ply lining, speed lining and LED lighting. ŸNeed a service or repairs? No problem, just give them a call. ŸVisit their website at gpcleaners.co.uk to see further details on what they offer the carpet cleaning industry. ŸFollow them on Facebook to see their latest builds in progress.

Tel: 01452 731630 E: ian@gpcleaners.co.uk Web: www.gpcleaners.co.uk IONICLEAN SOLUTIONS Ioniclean Solutions are distributors for the Oleonix Solutions range of chemicals and Concept Microfibre products. The products meet the need to provide users with outstanding results whilst, at the same time, having safe cleaning properties. They release soiling and stains including grease, oils, fats, and heavy soils from carpets, curtains and upholstery, as well as hard floors. Designed for professional carpet cleaners, Oleonix combines the latest green chemical technology with the most advanced microfibres available to provide highly effective cleaning on all carpet types and upholstery fabrics. Products available are: ŸCarpet and Upholstery Cleaner. ŸStain Rescue.

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ŸGrease Digester. ŸWet extraction carpet cleaner and pre-spray. ŸA range of Concept Microfibre carpet pads and

upholstery gloves.

Products are ideal for domestic and commercial applications and are non-toxic, people safe, ecosafe, food safe and EU compliant, as well as saving water and time and increasing productivity.

Tel: 0117 3250087 Web: www.ionicleansolutions.co.uk/products KIRSTY'S KIDS NCCA members John and Jan Bryden are at the Carnival again this year with their charity Kirsty's Kids.

The charity is named after their late daughter Kirsty, to highlight her significant contribution and selfless determination during her life's work of caring for, personally nursing, and working to alleviate the suffering of the world's children.

It is a fully registered National charity where everyone is an unpaid volunteer and every cost incurred in running the organisation is met by the volunteers themselves.

Kirsty's Kids seeks to improve the lives of children with special needs around the world by interacting with Governments at the highest level. Since its launch, the charity has raised thousands of pounds… and EVERY PENNY donated goes straight into projects that directly benefit the kids! For more information go to: www.kirstyskids.org or pop along to their stand at the Carnival this year and have a chat.

LEGEND BRANDS EUROPE LTD Legend Brands Europe are looking forward to the 2016 CCC. They will be displaying products from each of the brands they manufacture.

Visit their stand and find out what's new at Chemspec, Dri-Eaz, Sapphire Scientific, ProRestore and VersaClean. They will be demonstrating the HOSS 700 throughout the event and will have staff on hand to answer all your cleaning, drying and restoration questions.

Tel: 01908 611211 E: r.sudall@legendbrandseurope.com Web: www.legendbrandseurope.com

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LTT LEATHERCARE LTT Leathercare are a trusted name when it comes to the cleaning and care of leather, and their technical knowledge of leather as a product has made them a market leader in the production of high quality, effective and safe leather care products. All their products (which are produced by leather technologists and scientists and rigorously tested before leaving the factory) are manufactured to comply with the latest European REACH legislation, ensuring the safety and quality of all ingredients used.

LTT Leathercare also run leather repair, restoration and cleaning training courses.

Tel: 01423 881027 E: enquiries@lttleathercare.co.uk Web: www.lttleathercare.co.uk MODULAR TRAINING SOLUTIONS Modular Training Solutions will be offering technical support and advice on their stand at this year's Carnival, so please feel free to bring along pictures or samples of any problems that you want help with.

They will also have some good hints and tips guides to take away, plus some spotting guides and training agendas.

They will explain how their specialist training modules work and how you can have a course tailor-made to fit your requirements, even down to when and where it is held. It's training without all the hassle… and at very low cost!

Or you can book one of their specialised courses: the Foundation aimed at new starters to training, Professional courses for those wanting to move ahead and Master Level classes for those with a desire to advance their methods even further. It’s independent training, tailored for the textile cleaning industry… all at your fingertips! Call on their stand and find out all about it.

Tel: 01535 645102 E: julie@modulartrainingsolutions.com Web: www.modulartrainingsolutions.com PROCHEM EUROPE LTD At CCC 2016 Prochem Europe will be showing a variety of products from their extensive hot water extraction machine range, as well as top

CCC of the range cleaning chemicals and accessories.

The 500psi Endeavor will be at the forefront. It comes loaded with a fully pressure-adjustable, induction motor driven 500psi Cat Pump and a single 8.4 in. long life, low noise Lamb vacuum motor providing excellent air movement. It also has a slide-in heater, which is a modified heat and run system. This all comes in a beautifully designed package, incorporating rear mounted wheels for easy van loading and front mounted controls. The latest benefit is the low voltage float switch incorporated into the waste tank, which enables your vacuum to shut down when the waste tank is full, so protecting your vacuum motor from ingress of waste water or foam.

Tel: 020 8974 1515 E: sales@prochem.co.uk Web: www.prochem.co.uk SEBO UK Made in Germany, SEBO are the world's biggest selling professional upright vacuum cleaners.

SEBO (UK) Ltd was formed in 1981 and has successfully grown to become a major player in the UK vacuum cleaner market.

For decades SEBO vacuum cleaners for commercial use have met the high requirements of professional cleaners. The machines are built to last and are proven in daily and heavy use.

At the Carnival this year they will be displaying a range of their professional products, including: ŸSEBO BS 36 & 46 Comfort: utilising the latest innovations making the machines easy to use and improving on their legendary reliability. ŸSEBO DART twin motor uprights: designed to be lightweight and highly manoeuvrable. ŸDART UHS Polisher: converts the Dart into an ultra-high-speed polisher. ŸSEBO Professional D8 Cylinder: a high quality, powerful machine with lots of new technology, providing high performance and robustness in a very quiet way. ŸSEBO DUO carpet dry cleaning system: easy to use and ideal for maintaining carpets in peak condition.

Tel: 01494 465533 E: commercial@sebo.co.uk Web: www.sebo.co.uk

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SEOGUY SEOGuy specialises in generating leads and sales for businesses by setting up highly targeted campaigns and reports via PPC & SEO. They're passionate about the work they do and are able to offer their customers end-toend solutions from Website Design, setting up and running their marketing campaigns as well as offering mentoring and training sessions for those who may wish to run their own campaigns.

They focus their efforts and strategies on Conversion Rates as well as ensuring they drive the maximum amount of sales and enquires (for the least amount of cost) to their customers.

SEOGuy is a trading name of Keyword Marketing Ltd and has customers UK-wide, from sole traders to companies with up to one hundred employees.

They would love to help grow your business.

You may contact them anytime on: Tel: 0121 2858 490 / 07866 555 555 E: Ajay@SEOGuy.co.uk Web: www.seoguy.co.uk TEXTILE CLEANING SOLUTIONS LTD Textile Cleaning Solutions are UK manufacturers of Industrial cleaning equipment, specialising in carpet cleaning machines and carpet cleaning solutions.

Established in 1998 with the launch of their award winning patented Texatherm process, they pride themselves on the performance and quality of their products, which are designed and manufactured in-house allowing them to ensure the highest standards of build and quality.

Whether it is industrial or residential cleaning you are undertaking, then look no further than the award winning patented Texatherm process.

The Texatherm system is ideally suited for commercial carpet cleaning where large areas can be cleaned effectively and quickly. This process achieves deep wet cleaning with all the benefits you would expect from a carpet dry cleaning system, with 30 minutes drying times.

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At the 2016 CCC they will be showing their ground-breaking EMV201 machine, which is not just a carpet cleaning machine but a versatile allrounder. The EMV201 will allow you to adapt to each cleaning task applying multiple cleaning methods including extraction and Texatherm process cleaning.

Tel: 01934 521155 E: sales@texatherm.com Web: www.texatherm.com THE TILESMASTER TileMaster Global will be at the CCC with a new light-weight machine together with a range of cleaners, sealers and pads to help carpet cleaners step into the world of hard floor cleaning and light restoration.

On the day they will be performing hands-on demonstrations of the machine, cleaners, sealers, and travertine crack repairs, as well as answering questions and giving away free samples.

Tel: 0161 376 4129 E: alex@thetilemaster.co Web: www.thetilemaster.co.uk THE WOOLSAFE ORGANISATION WoolSafe is supporting the NCCA's increasingly popular Carpet Cleaners Carnival by exhibiting again on the 10th of September at Wicksteed Park in Kettering.

They are looking forward to the event this year and to spending time chatting to their members and industry colleagues, as well as informing new carpet cleaners about WoolSafe testing, training and the Approved products that their chemical licensees offer.

If you would like to find out more about WoolSafe and the services they offer, then be sure to visit their stand for a chat‌ there might even be a piece of cake for you to celebrate WoolSafe's 25 year anniversary!

They will be offering a discount on any courses booked on the day, but you must be there to get the discount. www.woolsafe.org www.enviroseal.eu www.CleanSealApproved.com

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ULTIMATE FLOOR CARE UK LTD Ultimate Floor Care was formed in Ireland in 2007 by Terry Guilford, on the back of his experience with a previous company who specialised in the sales, fitting and finishing of wooden flooring. The decision to go floor sanding only was made when the benefits of dust free machinery became obvious, and by marketing this idea the company grew to thirteen outlets across Ireland.

In 2011 Ultimate Floor Care entered the UK market using an Affiliate network strategy, recruiting and training existing floor maintenance experts in floor sanding and then going on to promote and support them with the aid of a leading German supplier of machines and floor finishing products.

Their UK operation is now larger than the Irish one, but they still have territories available and are keen to meet anyone who thinks they may like to add floor sanding to their existing business.

Tel: 0744 4411362 E: info@ultimatefloorsanding.com Web: www.ultimate-floorcare.com

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LTT Leathercare Ltd Leather care solutions for people who care about leather Telephone: 01423 881027 Email: enquiries@lttleathercare.co.uk Website: www.lttleathercare.co.uk

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KIRSTY’S KIDS www.kirstyskids.org

Call Terry on: 0744 4411362 www.ultimate-floorsanding.co.uk

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Tel: 01768 865812 info@cleanspec-cumbria.co.uk www.cleanspec-cumbria.co.uk

Generating leads and sales for businesses

SEOGuy Telephone: 0121 2858 490 / 07866 555 555 Email: Ajay@SEOGuy.co.uk www.seoguy.co.uk

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CHEMSPEC LTD One of the world's best known authorities on stone care and maintenance.

SUPERIOR CLEANING AND ENVIRONMENTAL CONTROL SOLUTIONS FOR EUROPE!

LEGEND BRANDS EUROPE Telephone: 01908 611211 www.legendbrandseurope.com

Hard Floor Cleaning Made Easy!

THE TILEMASTER Telephone: 0161 376 4129 www.thetilemaster.co.uk

The only official UK distributor for Klindex (the leading Italian manufacturer of professional stone restoration equipment), Chemspec Ltd not only supply a full range of stone cleaning equipment and materials but also offer regular 'Free' training courses.

Tel: 01784 259814 Email: chemspecltd@hotmail.com

Modular Training Solutions Training and Consultancy Services for the Carpet Cleaning Industry Tel: 01535 645102 julie@modulartrainingsolutions.com www.modulartrainingsolutions.com

Wicksteed Park Barton Road, Kettering NN15 6NJ

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CCC The seminar programme Throughout the day there will be a number of seminars, all hosted by industry experts.

The 2016 seminar programme has been designed to help you sharpen your business and technical skills.

We have some excellent speakers lined up for you this year. Take a look below...

BUILDING RELATIONSHIPS TO GAIN REFERRALS FOR LIFE - DUNCAN WEBSTER (1PCS Web Design/SEO and BNI Executive Director for Northamptonshire and Leicestershire) Duncan Webster started out as a Lifeguard and then joined the RAF and served as a Medic for twelve years. He had an active part in the Gulf war and is a proud holder of the 'Liberation of Kuwait' medal.

He left the forces at the age of thirty to pursue the opportunity of turning his hobby of graphic design, programming and general IT into a full time career. Within seven years he had progressed up the ranks to Director of Operations in a data processing bureau and was working with companies such as Barclays, World Vision, Global One, Texas Instruments, SAS Airlines and Swiss Air. He finally left two years later to set up his own web design agency, 1PCS. It was at this point that Duncan joined BNI as a member. Within the first two years of his membership he was awarded eighteen ‘Notable Networker’ certificates and took over one hundred and forty visitors to his chapter. He then became a Director Consultant, Area Director and then Executive Director for the Northamptonshire and Leicestershire region.

Duncan was very passionate about helping people as a Medic in the RAF and now, as a BNI Director, is equally passionate about helping other businesses.

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USING GOOGLE ADS/PAY PER CLICK TO GENERATE HIGHLY QUALIFIED LEADS AJAY DHUNNA (SEOGuy) Ajay Dhunna graduated with an Honours Degree in Computer Science in 1995 and has since been a Google Certified Partner. He is highly enthusiastic about the marketing industry and has a wealth of knowledge and experience to share. Ajay has the ability to recognise opportunities for the customers he works with as well as helping to identify weaknesses within their current marketing strategies. Ajay's specific skill sets, which he can use to set up campaigns for customers, include: PPC (Pay Per Click Management), SEO (Search Engine Optimisation), CRO (Conversion Rate Optimisation), as well as building websites.

At the 2016 Carpet Cleaners Carnival Ajay will introduce you to Google Adwords PPC, covering what it is, how a PPC account is usually set up, the 'do's and don'ts' and what to expect from your agency.

TIME AND MIND MASTERY TO ACHIEVE YOUR GOALS - JAMES ASHFORD James Ashford is a published author and business growth specialist. Having built a systemised agency business, he then went on to sell this to help individuals and companies one-to-one. James has a waiting list of companies who want him to help them and his clients are by referral and invitation only.

This is a rare chance to hear James explain how it's other people that steal your time and how easy it is to develop the mindset and the time management skills you need to gain control again. Having helped many carpet cleaning businesses already, he understands the pressures of running a cleaning business.

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straightaway in your own business. Forty five minutes in, this seminar will save you HOURS each and every week from then on! You'd be mad to miss this one because you're 'too busy'!

THE CLEANING OF WOOL CARPETS ADAM JANKOWSKI (The Restoration Academy UK) Adam is a consultant and consultant trainer with The Restoration Academy UK Limited. With over twenty three years' experience, he is one of the most prolific trainers in the cleaning industry working with some of the biggest names in the field.

Adam was a director of the National Carpet Cleaners Association for five years and has also served on the UK Advisory Council of the IICRC. He is a consultant instructor for the Woolsafe Organisation and teaches as an independent instructor and consultant for the National Flood School, Legend Brands (Chemspec and Dri-Eaz) and Prochem Europe Limited.

By popular request, at the CCC this year Adam will be sharing with you his knowledge of wool carpet and the cleaning and maintenance of this popular and much loved fibre.

There is a general lack of knowledge and understanding when it comes to the maintenance of wool carpets; however, they do actually respond very well to cleaning. During his seminar Adam will take you through some of the issues you need to consider to successfully undertake this work and, ultimately, keep your customers happy.

TEN ESSENTIAL THINGS YOUR WEBSITE MUST HAVE TO BE SUCCESSFUL AND RANK FIRST PAGE OF GOOGLE - MARK RADFORD (Trades Hub) Mark worked for a successful agency before setting out on his own and has grown quite a following with service businesses for his website building and SEO services. Working

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mainly with 'man and van' trades such as plumbers, electricians, joiners and carpet cleaners, he understands what service industries need in a website and how they need to project the right image to their potential clients. Not only that, he understands what's needed to get your site onto the first page of Google QUICKLY. With a proven track record of helping small businesses he's going to share with you the ten essential things your website MUST have, not only to look good, but to rank well on Google.

COLOUR REPAIR (AND THE IMPORTANCE OF TRAINING TO YOUR BUSINESS) - JULIE ROBERTS (Modular Training Solutions) For over twenty years Julie Roberts worked for a major textile, hard floor and restoration chemical manufacturer, offering full time technical and sales support plus hands-on training to industry professionals throughout Europe. She has worked with IICRC, NCCA, CHSA, TACCA, is a Woolsafe Trainer and educated to degree level at York St John University.

Julie is very well known in the industry and, by popular request, will be running a seminar at the CCC this year on Colour Repair (and the importance of training to your business). This will be both a theory and practical hands-on experience, as are most of Julie's training courses.

Julie set up Modular Training Solutions earlier this year when she realised that training is where her heart is. She is keen to impart her knowledge to help keep the industry improving and to help those who work in it gain confidence in the services they offer.

SAVE YOUR REPUTATION - GLYN CHARNOCK (Chameleon Cleaning) These days, with social media and internet reviews, your reputation is only as good as your last job. If your client isn't happy they can very quickly destroy the reputation you have spent

CCC years building. So, how do you make sure every client is delighted with your work?

Glyn Charnock is the Training Director for the NCCA and helps 'man' the NCCA Technical Helpline, answering questions from members, non-member cleaners, the public and the trade, as well as dealing with complaints from consumers.

One of the biggest reasons for both complaints and calls to the Technical Helpline is the failure to perform a thorough pre-clean survey. A detailed written survey will avoid the majority of potential problems and align clients' expectations with the likely outcome of the clean.

Glyn will be discussing the best way to perform a pre-clean survey, with example forms to help you get it right and protect your reputation.

COLLOIDAL CLEANING: AN UNDERSTANDING OF HOW THE PRODUCTS WORK AND THEIR BENEFITS IN CLEANING TODAY - GARY WEBBER (Ioniclean Solutions) Gary has run his own successful flooring and soft furnishing cleaning business for nineteen years.

A few years ago he decided to change the chemical products he was using and, after extensive trials and testing, he switched to working with the Oleonix Solutions product range.

Aware of the growing demand for these products and their excellent results, Gary then approached Oleonix Solutions about becoming a distributor.

He now also runs Ioniclean Solutions, a distributorship of Oleonix Solutions and Concept Microfibre products, supplying products and providing training to a broad range of cleaning businesses.

At the 2016 CCC Gary is going to talk about (and demonstrate) the effectiveness and application of Colloidal products, their affinity with microfibre and their green credentials.

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Why CCC 2016 is a 'mustattend' event for carpet cleaning professionals 1) It's FREE for ALL attendees and their friends and family.

2) It provides an ideal opportunity to network with like-minded people.

3) It is approved as an IICRC continuing education credit (CEC).

4) It features an exhibition populated by some of the biggest names in the industry.

5) You will have the chance to see all types of machinery in action.

6) There will be new product launches and you will be amongst the first to see them.

7) You will have the chance to meet ancillary companies who can help you in your business.

8) You can grab a bargain!

9) There will be seminars running throughout the day on a variety of subjects, all hosted by industry experts... offering real value to your business!

10) If you are looking to extend the range of services you offer, or are simply looking to expand on the skills you already have, you will learn something new.

11) It's a family-friendly event and there will be plenty to entertain children, partners and friends should they wish to come with you.

12) Wicksteed Park is an excellent venue. As well as being centrally located, it offers everything a family could need to enjoy a great day out.

CCC Wicksteed Park Venue And Facilities Wicksteed is a very popular day out destination for families. Within the grounds there is something for everyone to enjoy. From the play area, fairground and lake activities, to the parkland, dining options and other facilities, you can make your day as fun-filled or as relaxed as you want.

Places to eat There are various food outlets situated conveniently throughout the park, so refreshments are always nearby. All food is freshly prepared onsite and ranges from Bistro dining to fast food and snacks. But if none of that takes your fancy you could always bring your own picnic or barbeque food.

For the kids (and the kids at heart!)

Amongst the numerous attractions are one of the biggest and best FREE playgrounds in Europe, a fairground aimed at families with young children up to the age of 13/14 years old, racing cars, a lakeside area featuring a water chute, nautical jets and boats and the UK's busiest narrow gauge railway. The park also boasts one of the UK’s

Hotels Near Wicksteed Travelodge A14 Westbound, Kettering, Northamptonshire, NN14 1RW Tel: 0871 984 6081 Kettering Park Hotel Kettering Parkway, Kettering, Northamptonshire, NN15 6XT Tel: 01536 416666 Premier Inn Rothwell Road, Kettering, Northamptonshire, NN16 8FX Tel: 0333 003 1746 Holiday Inn Express Rockingham Road, Kettering, Northamptonshire, NN14 1UD Tel: 0871 423 4876

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tallest and longest zip wires. For those of you who want to experience the rides and feature attractions, you can purchase a wristband at a discounted price using a voucher provided by the NCCA on the day.

Staying overnight at Wicksteed Park Wicksteed offers fully-equipped on-site camping facilities for caravans, camper vans and tents ideal for a long weekend or overnight break right in the heart of the park in a beautiful spot overlooking the lake. So, if you don't want to drive back home after the day's events, you won't have to spend a fortune on overnight accommodation.

But, if camping isn’t your style, there are a number of hotels (see list, below left) situated close by. Or how about staying at one of Wicksteed’s beautiful luxury timber lodges? They are fully furnished, sleep up to six, and are located in a secure gated area right next to the park.

Central location Centrally located in the heart of the Midlands, Wicksteed is easily accessible by train or by car.

If you are travelling by car, the park can be accessed from Junction 10 on the A14 with direct North and South links from the M1 & A1.

Parking There will be FREE PARKING for all Carnival attendees. A ticket is issued at the electric barrier, which you must take to the NCCA registration desk for verification before leaving the park. *******************************************************

Booking your place at the CCC this year If you haven't booked yet, don't panic, there's still time. You can ring the NCCA office on 0116 271 9550 and book over the phone or you can register online at: www.ncca.co.uk/ccc.php.

And if you're not going to know whether you'll be coming or not until the last minute, don't worry, you can still come along. We won't turn you away on the day, we promise.

What causes carpet buckling and rippling?

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ave you ever had a client who has wrinkling, rippling or buckling on their carpet and has questioned you on how it got there?

Well, there are several reasons why this can occur‌.

1) Improper installation A common cause of carpet buckling is poor installation. If the carpet was not properly stretchedin during the fitting process, this could be a contributory factor.

A tool called a power-stretcher should be used for the installation of large areas of carpeting. Unfortunately, a common shortcut adopted by some fitters is to use a knee-kicker instead. Using just a knee-kicker is much faster and will usually create enough tension to at least get the carpeting to lay flat. However, although the carpet may look great initially, long-term it could be prone to buckling.

The temperature and humidity on the day of the installation may also be a contributory factor.

If the carpet is installed in an area where the conditions are significantly different to where it was previously stored (for example, the carpet was stored in an unheated warehouse and is being installed in a heated home), it should be allowed to acclimatise prior to installation to reduce the possibility of buckling.

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2) Incorrect underlay Sometimes carpet rippling will occur because the underlay is not dense enough to adequately support the carpet. This can allow too much flexibility, causing it to buckle. Always advise your customers to discuss this with their retailer when purchasing their carpet.

3) Humidity Buckling can occur when indoor humidity rises, for example when your client is doing the washing or cooking. What's actually happening is that latex materials used in the backing of the carpet are absorbing moisture. This causes the latex to expand, resulting in buckling if there is not sufficient tension on the carpet. Prominent ripples will appear within the carpet when humidity is high and then disappear when the

humidity then returns to normal.

For the same reasons, moisture created during a carpet cleaning process can also cause buckling.

However, the good news is that once the carpet is fully dry the ripples will usually settle down again.

4) Delamination Delamination occurs when the latex materials, used in the backing of the carpet, break down.

This can cause the secondary backing to detach from the primary backing, resulting in a buckling and rippling effect on the carpet's surface. This will occur if the latex is too sparse and/or too hard/brittle (often due to a defect in its mixing or application during the manufacturing process).

NCCA consumer leaflets The NCCA tri-fold leaflet, which is available for members to purchase, presents yet another opportunity for you to promote yourself and gain new business.

Aimed at the customer, it includes details on the Association, members, surveying and cleaning and includes a section on how to tackle stains and spillages, encouraging your customer to retain the leaflet for future reference. There is also a space on the back where you can place your own company details, ensuring that your customer will have your particulars readily available should they want their carpets and upholstery cleaned again in the future.

For further information, or to place your order, please call the NCCA office on: 0116 271 9550.

NCCA Member Benefits Adelante Merchant Services 01628 820500 BeValued - Home Options (specialist claims management - insurance work) Call Shaun Mulvey on 01323 418432 Control Account PLC 01527 882901 Hibu (previously Yell) Ask for Corporate Advertising Department 0808 100 7890 HMCA (free legal and tax advice) 0330 303 1860 HMCA (free counselling helpline) 0333 000 2082 HMCA (medical health cover) 01423 866985 Payatrader 01296 660177 SiteWizard (website creation) 08450 608860 Thompson Local Call 03330 145 045, or email info@thomsonlocal.com quoting “Scheme 1� in the subject line TrustMark (Ring NCCA Office) 0116 271 9550

Corporate Member Benefits 20% off RESEARCH and CITRUS products for all NCCA members at Cleaners Warehouse!

Go to www.cleanerswarehouse.co.uk (A registration page has been set up on the site for NCCA members)

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Mmmmmm... carpet fibres are so tasty!

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CCA member Gary North, of North Star in Kent, recently took a call from a customer about damage caused to his carpet by his pet hamster Erica.

Apparently Erica had taken great delight in munching two big holes in the customer's carpet whilst he was cooking dinner. Her pouches were so swollen with fibres that he'd had to intervene to get her to release them so that she didn't choke!

Once little Erica's life was saved it was then time to look at saving the customer’s floor covering.

Fortunately, Gary was able to repair the damage by using spare carpet to fill the holes and then blending the edges with the existing carpet.

The results were much better than the customer expected and he was full of praise for the work that Gary had done (below are pictures of the damage, the end result and, of course, little Erica).

The two holes the size of a 2-pound coin

Promote your business on thomsonlocal.com Thomson Local are pleased to be able to provide a new, innovative product specifically designed for NCCA members.

With consumers being more and more focused on calling businesses who are trustworthy, credible and reliable, their scheme endorsed product allows you to promote your business on thomsonlocal.com with standout artwork, giving you the ideal opportunity to attract new customers to your business.

Included in their new Trade Association product is a listing on thomsonlocal.com with a profile page,

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allowing you to communicate with new and existing customers around your unique products and services. You will also receive an additional listing on an exclusive page specifically for NCCA members only.

From as little as £29 per month you can enjoy all the benefits of their new Trade Association product today.

To find out more call: 03330 145 045 or email: info@thomsonlocal.com quoting “Scheme 1” in the subject line.

Help to stamp out logo misuse The NCCA logo and the name NATIONAL CARPET CLEANERS ASSOCIATION are officially registered trademarks.

We need your help to ensure that only bone fide members of the Association use the coveted name and logo and to safeguard our good name from use by unscrupulous individuals or companies.

If you become aware of an individual or company using our name and/or logo, and you have reason to believe that they are not members of the NCCA, please send us any evidence you can, together with any other information that might help us when we take a particular case to Trading Standards.

We accept as evidence the appearance of our name or logo on websites or any

printed material. In the case of official publications we would need to know the date and name of the journal/directory in which misuse occurred.

It is in everyone's interest to help us stamp out the illegal use of our name and logo, so please be vigilant. We assure you that, with the right evidence, we will press Trading Standards to prosecute offenders.

One trader has already been successfully prosecuted for making a false statement by means of a leaflet bearing the NCCA logo.

His County Council Trading Standards brought the prosecution and the company was fined and ordered to pay costs towards the prosecution. The company was further ordered to pay compensation to an aggrieved customer.

Customer advice on protective treatments

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ustomers are often under the misconception that carpet protectors don't work, simply because their expectations are too high.

Of course, no protection treatment is bulletproof against stains, but what it CAN do is give the owner of the treated item time to deal with a spillage before it becomes a stain.

They certainly work well within the constraints laid down by the manufacturers as a 'soil and stain resist' product (the key word here is 'resist')… providing, of course, that the treatment has been applied correctly in the first place.

In order to overcome the misconceptions regarding carpet protectors, it is a good idea to provide your customer with a guide which will inform them how to get the best possible performance from their stain resist treatment.

On this guide you should advise your customer to… ŸAllow 24 hours of cure time following the application of the protector prior to resuming full usage of the carpet.

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ŸVacuum the carpet regularly to

remove the gritty soiling which, if left, will rub against the carpet fibres and scratch the protector. ŸBlot up spills immediately when they happen. Whilst the protector will protect the carpet fibres, spills that work their way to the carpet backing are more difficult to remove and may wick back to the surface over time. ŸAvoid vigorous agitation of the affected area, and/or the application of household stain removers, when removing the spillage. These actions will damage the protector and stop it from working. ŸSeek professional assistance if the spillage has not removed in a timely manner and has now become a stain.

ŸBe aware that, after a certain amount of time,

the carpet protector will naturally start to wear off in heavy-use areas.

Once your customer knows how to care for their treated carpet, the performance of the protector will be improved and they are much more likely to be pleased with the results.

NCCA survey forms Using NCCA survey forms will: ŸAllow you to record vital information

including any previous damage or inherent problems. ŸProvide you with an evidence trail in the

possible event of a later problem or dispute.

NCCA survey forms are available for members to purchase and come in pads of 100 with a carbonated sheet. For further information, or to place your order, please call the NCCA office on: 0116 271 9550.

NCCA on Facebook Did you know that the NCCA have two Facebook pages?

1) Industry-facing page www.facebook.com/nicky.law.315 2) Consumer-facing page www.facebook.com/NCCAcarpetcleaning

Why not write for Newslink?

Contributions from to Newslink are always welcome, as are suggestions and new ideas.

So.... if you fancy expanding your repertoire, why not put pen to paper and add 'author of published article' to your skillset. Don't worry if you feel your writing skills are not up to the job, as all articles undergo an editing process before they are included. What we need from YOU is the knowledge and stories you undoubtedly have.

If you think you'd like to contribute but don't know where to start, here is a list of suggestions: 1) Narrative of events experienced within a particular job undertaken.

2) Advice to other members in a particular area of work based on your experience.

3) Problems you have experienced which, when published, will be opened up to the rest of the readership with the aim of a reply with a possible solution.

4) How you may feel that the changing economic climate, in recent years, has affected your business and in what way.

5) Snippety bits - poems, words of wisdom, quotes and advice...

Contributions can be regular, or simply a oneoff, it's entirely up to you.

We endeavour to publish all editorial received and all contributions will, of course, display your name as the author.

If you feel you'd like to send something in, or have an idea, just give Nikki in the office a ring on 0116 271 9550 or email: nicky@ncca.co.uk We look forward to hearing from you.

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newslink

CLASSIFIEDS EQUIPMENT FOR SALE Due to retirement the following items for sale; 2 black fans; Ashbys Power Brush (hardly used/as new condition); carpet dryer with stand; one and a half inch vacuum hose; 64 feet 1 inch hose (all hoses unused/new and good quality); 1 new hose bag; range of unopened chemicals. Contact Philip on 01865 882345 (Oxford) or Email: philip8823@gmail.com EQUIPMENT FOR SALE s/hand Extracta Scrubba Deluxe. Heavy duty motor. Height and handle adjustment. 13" cleaning width, twin brushes (requires Extracta cleaning machine to couple to, or can also be connected to TruckMount). Ideal for contract work/large areas. Surplus to requirements. £375.

Buyer collects or we could meet. Call Tim Stockdale on 01904 413612.

PROCHEM LEGEND SE (Petrol) TRUCK MOUNT CARPET CLEANING MACHINE FOR SALE Recently new front face panels. Runs and performs well. Well serviced. Comes with wand, solution hoses and vacuum hoses, and ready to work. Also a demand pump if you are running a tank - £3995.00 + VAT (ONO). Please contact XTRACLEAN on: 01760 337762 or email: sales@xtraclean.uk.com BUSINESS FOR SALE Established London based hotel and commercial carpet, upholstery and curtain cleaning business for sale. Impressive list of long established clients together with highly skilled long serving operators and an extensive range of equipment.

Year ending October 2015 200k plus turnover with excellent profits. Sale due to retirement. For further information call Mark on 07825 661980 or email markpetchy1@gmail.com EQUIPMENT FOR SALE Chemspec hose reel for truck mount (plastic) £200. Contact aquadriinfo@btconnect.com for further information or contact Andy on: 07970 544806.

newslink page 34

SUCCESSFUL CLEANING BUSINESS FOR SALE Well-established and very successful business in Birstall, Leicestershire, is now being sold. Local repeat client base of over 2000 mostly domestic (and some commercial) clients and excellent yearly turnover. Fantastic opportunity for local person(s) who would like to be their own boss and not be dependent on others for their income. Full training in all aspects of cleaning and restoration and a proven marketing package can be included in the sale. Some I.T. skills would be an advantage, but all other areas can be taught.

Telephone Gary on: 07745 592132 for further details.

EQUIPMENT FOR SALE Texatherm system with HT030S digital tank, and 50 pads, plus minitex & 7 minitex pads, plus 4 x 5ltrs of new solutions. Tank is like new. The TC170 machine is in excellent condition with a brand new power cord, just looks battered a bit!

Airflex Mini hot water extraction machine in excellent condition, good quality wand and hand tool. Sebo BS36 vacuum cleaner. Sebo agitator (virtually new), and air dryer, red and white buckets, plus lots of solutions etc. Victor Lynx 20" buffer in excellent condition (without the vacuum). Numatic twin speed rotary - as new, only used once (such a waste!). Old Victor 400 rpm rotary with solution tank - quite old and battered. Lots of brand new floor pads still in boxes (various sizes and colours). Lots of unopened floor strippers and floor cleaners (a variety of makes). Possibly a B & G cold fogging machine (also like new). Sale due to retirement.

Tel: Jacqueline Cobban on: 07563 672882.

WANTED - SHADOWING OPPORTUNITY Manchester based technician looking for opportunity to shadow another carpet technician. Already familiar with all cleaning aspects and done over 30 jobs in past year. Just looking to gain more confidence in the process.

Compensation for your time will be provided.

Contact Kamila Logozny on 0161 4084457.

CLASSIFIEDS FULL TIME VACANCY - CARPET AND UPHOLSTERY CLEANING TECHNICIAN Experienced Carpet and Upholstery Technician required by long established company in West London. Excellent conditions and earning potential for the right candidate. If you have good industry qualifications and at least 10 years' experience of top level work, why not join our team in delivering quality? You will be working with a company with a long history of excellence.

If you think that you have the background and are honest and hardworking please email: graham@pilgrimpayne.co.uk

Advertise with us!

You can advertise FREE OF CHARGE within the classifieds section of Newslink. For further information call Nicky Law on: 0116 271 9550.

The Association advises that all goods are checked to be in a satisfactory condition, and comply to electrical and health and safety standards, etc.

It is recommended that equipment serial numbers should be checked to ensure the seller is the legitimate owner.

The Association accepts no responsibility or liability arising from any transaction or dispute between the buyer and seller.

newslink page 35

NCCA Corporate Members +

Allied Insurance Services Ltd: 0844 8156211 (I)

+

Alltec Network Ltd: 01763 208222 (C/M/F/T)

+

Amtech UK: 01444 232211 (C/M)

+

Ashby's Cleaning Equipment: 01795 436999 (C/M/E)

+

Bio Productions Ltd (inc. Stapro): 01444 244000 (C)

+

Camberford Law: 0208 315 5000 (I)

+

Chemdry Franchising Ltd: 01482 872770 (C/M/Fr)

+

Cleanerswarehouse Ltd: 01772 434333 (T/C/R/M)

+

Cleaning Systems UK: 01334 656787 (C/M/T/F)

+

Cleansmart Ltd: 0115 8240034 (T/C/R/M/K)

+

Crisp & Brite: 01509 881137 (C/M)

+

Dry Fusion UK Ltd: 01772 433711 (C/M/T/W/Fr)

+

Furniture Clinic Ltd: 01207 279964 (C/Tr)

+

Get Booked Up Software: 01405 813665

+

Gleaming Insurance: 0845 4740068 (I)

+

Hi-Tec Cleaning Group: 02866 341416 (C/E/F/M/T)

+

Host Von Schrader Ltd: 01244 289256 (M/C)

+

Legend Brands Europe Ltd: 01908 611211 (C/M/T/F)

+

LTT Leathercare: 01423 881027 (T/Tr)

+

McGregor Lloyd: 0121 706 0616 (I)

+

NSL Restormate: 01670 590099: (M/C/Tr)

+

Nu Life Stone Care Ltd: 0161 480 7284 (M/C)

+

Print & Deliver Ltd: 01628 633336

+

Prochem Europe Ltd: 0208 974 1515 (C/F/M/T)

+

Rainbow International: 01623 422488 (M/C/Fr)

+

Restoration Express: 01252 726106 (M/C/T/A)

+

Safeclean: 01235 444700 (Tr)

+

Sebo UK Ltd: 01494 465533 (M)

+

ServiceMaster Ltd: 0116 275 9000 (M/C/Fr)

+

Stainshield Ltd: 01372 841467 (C)

+

Textile Cleaning Solutions: 01934 521155 (M/C)

+

The WoolSafe Organisation: 01943 850817

+

Vaclensa: 0161 728 1800 (M)

+

Worldwide Cleaning Support: 01279 422220 (C/M)

C - Chemicals / M - Machinery / W - Wholesalers / Fr Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E - Supply/Repair of Curtains and Blinds / Fi - Finance / Tr - Training.