July 2016 by National Carpet Cleaners Association

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ncca

July 2016

The official journal of the National Carpet Cleaners Association

Features:

CCC 2016 Carpet Shading Upholstery Cleaning

Contents 03 From the Editor: CCC 2016... book your place NOW! 04 From the President: Failure to respond and communicate 06 NCCA out and about 08 Upholstery cleaning... it’s not as scary as you might think! 10 Cleaning in hot weather 12 Carpet shading 13 CCC 2016 - your eight-page pull-out-andkeep guide to the event this year 22 Why you should go ‘looking for trouble’ 24 What is Abrash? 26 Judge and jury? Powers of the regulators 28 Haitian Cotton Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage. ©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association). No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.

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Published monthly by: The National Carpet Cleaners Association. 62c London Road, Oadby Leicestershire, LE2 5DH. Tel: 0116 271 9550 E-mail: admin@ncca.co.uk Website: www.ncca.co.uk Editor Nicky Law Editor in Chief Keith Robertson Design Editor Nikki Law NCCA President Nigel Lay Company Secretary/ 1st Vice President Glyn Charnock 2nd Vice President Allan Simmons Directors Paul Pearce Martin Johns Keith Robertson Dave Wheadon Co-opted Directors David Weaver Tim Colenutt www.facebook.com/nicky.law.315 www.facebook.com/NCCAcarpetcleaning

From the Editor: CCC 2016... book your place NOW!

he 2016 Carpet Cleaners Carnival (CCC) is taking place on the 10th September. So if you haven’t booked already, now is the time to do it! The Carnival is different to many other industry events in that, although it is obviously business orientated, it also focusses on family fun. Wicksteed Park, where the event is being held again this year, is an excellent place to enjoy a great day out. So... if you’d like to spend a day networking with your peers, learning new skills and seeing new products, but would also like to bring your family/friends/colleagues along for a day out too, then this is the event to come to. The 2016 CCC will include a trade exhibition, providing you with the ideal chance to speak to manufacturers and service providers, see the newest machines, ask those all-important questions, compare different systems... and possibly even grab yourself a bargain! We've already got some big-name companies signed up to exhibit this year and are expecting even more bookings within the next few weeks. Alongside the exhibition there will be a seminar programme running throughout the day. This year we are extending the number of seminars we are scheduling and, in order to tailor the programme even more specifically to your needs, we are also offering YOU the opportunity to choose a subject that you would like to see covered. Send in your idea/s and you could even win £100!

All you need to do is email me with your suggestion/s and your name will automatically be entered into a prize draw which will take place at the Carnival. It doesn't matter whether your Nicky Law idea is chosen or not, you will Newslink Editor still be entered into the draw... and the winner will receive £100 to spend with ANY exhibitor on the day! We've already received some great ideas and are looking to incorporate some of these into the programme this year. We are still open to further suggestions, so if you haven’t sent in your idea/s already (and would like to be in with a chance of winning the £100) then please email me at: ccc@ncca.co.uk To see the exhibitors and seminars we have lined up for you so far, please turn to the centre-page pull-out-and-keep guide in Newslink this month.

How to book your place Whether you are an NCCA member or a nonmember, a well-established company or a newcomer to the industry, the CCC is FREE for you, your friends, your family and your colleagues to attend. This includes entrance to the seminars… it's ALL FREE! You can register for the event this year at: www.ncca.co.uk/ccc.php or by calling the NCCA office on 0116 271 9550. We look forward to seeing you there.

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From the President

Nigel Lay

Failure to respond and communicate

ver the past few months my business has been extremely busy. It has been so busy, in fact, that I have had to turn work away as I could not meet potential clients' deadlines for either getting out to quote or completing the jobs in their expected time frame. On each occasion, however, I did explain that there were other local companies (also fully insured, professionally trained and equally qualified to do the job) that could be found by visiting the NCCA website. Referring these people to our site not only provided me with the opportunity to inform them about the Association, and what it stands for, but gave me the chance to make sure that one of our members would benefit from the work. Part of my own success is down to the fact that I always state that I am a member of the only UK government-recognised trade association for this industry… it gives people confidence that I will do a good job. Mentioning the NCCA also helps 'spread the word'. So you can understand my frustrations when some of these potential clients (that I had effectively referred to other members) then telephoned me again to say they had left various messages on phones or emails and had received no response! We’ve heard some members say that they never get any work from the NCCA. This is quite vexing when you know that you often take the time to promote other local members who then can't, don't, or won't, seize the opportunity to obtain a

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prospective new client (and I'm not the first person to have this lack of response reported to them either!). Fortunately, three of the prospective clients who called me back hadn’t immediately gone on to contact a non-member company instead. They decided that because I had taken the time to explain about the Association, and the benefits of using a trained and qualified professional, they would rather wait and use an NCCA member (me). Now maybe I am not the only member around here that is extremely busy, but if someone leaves you a message it is only professional courtesy to reply, even if it’s just to say that you are “too busy”. Whilst the Association is not a 'referral' organisation, if a fellow member is doing you the courtesy of promoting your professionalism then please act professionally. If, for whatever reason, you do not want potential clients leaving you messages (and there may be a genuine reason for this) then please deactivate your voicemail or disable your email, if only temporarily, so that they cannot leave you a message at all. By doing this you can help other members who would like the opportunity to have more clients. It will also preserve the integrity of the NCCA. We can't have it all ways. If we are promoting the benefits of using an NCCA member and spreading the good word, then it requires all of us to value our membership and live up to the standards and ethics of our Association.

New NCCA Members White Horse Cleaning Services Thirsk, North Yorkshire The Carpet Cleaning Guy Rochester, Kent Clean London Ltd Chigwell, Essex

NCCA survey forms Using NCCA survey forms will: Allow you to record vital information including any previous damage or inherent problems. Provide you with an evidence trail in the possible event of a later problem or dispute. NCCA survey forms are available for members to purchase and come in pads of 100 with a carbonated sheet. For further information, or to place your order, please call the NCCA office on: 0116 271 9550.

NCCA Shop Are you making the most of your NCCA membership? Have you got an NCCA tie, badge, leaflets, survey forms or van stickers? To see all the NCCA items for sale, log on to the Members' Area of the NCCA website.

Member Referral Report Since publishing a referral statistics report in the last issue of Newslink there have been 72 recommendations for full members provided by the NCCA. This number is made up of 17 referrals from the NCCA office, 54 potential customers contacting members directly through the website, and 1 referral to a member without an email address which has been tracked by the office.

TrustMark Statistics for June 2016 During June the category of Carpet and Upholstery Cleaners on the TrustMark website was searched a total of 7,682 times! TrustMark membership within the Carpet and Upholstery Cleaners category is ONLY available to NCCA members. So, put simply, that's 7,682 times NCCA members' company details were searched last month by consumers looking for a carpet and upholstery cleaner on the TrustMark website.

Why not join TrustMark this year? Don’t miss out! If you’re not already a member, why not join TrustMark in 2016? To see joining criteria go to ‘Benefits and Schemes’ in the members’ area of the NCCA website. If you would like to apply to become a TrustMark member please ring the NCCA office on 0116 271 9550 or email: admin@ncca.co.uk

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NCCA out and about

Glyn Charnock

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Main photograph ÂŠGlyn Charnock (BFRS event)

e are The British Forces Resettlement Services constantly event (Grantham, Lincolnshire) trying to raise the profile of the NCCA within the industry, with outside organisations and with consumers. To this end I had a busy week in July. Firstly I, along with membership director Martin Johns, attended the British Forces Resettlement the benefits of selfServices event at Glyn Charnock (left) at the Alltec event employment, and Grantham in particularly a career in Lincolnshire on the carpet and upholstery 14th July. cleaning, and spoke to The BFRS events are a number of very designed to help interested potential forces leavers adjust to members. We also civilian life and find managed to get time careers outside the to speak to other armed forces. As we organisations which regularly have people can help us reach potential members. from the armed forces attending our training Their next careers day is in September and, with courses, this was an ideal opportunity to promote several large garrisons close by, apparently this is the NCCA not just to forces leavers but to the an even bigger event. other organisations who attend these events. To follow this up, I attended the Alltec Open Day With approximately one hundred and fifty people attending, it was a busy day. We explained on Saturday 16th July, giving upholstery cleaning

All other photographs ÂŠAlltec Network (Alltec Open Day)

advice and demonstrations all day. It was a very well attended event and it was nice to speak to members, old and new, as well as lots of nonmembers. Hopefully I managed to help a few people with advice and ideas. Of course, Paul Pearce was the main attraction with his rug

Paul Pearce demonstrates how to clean a rug

cleaning demonstrations - goodness knows how many rugs he cleaned on the day! If anyone has ideas of events or shows where we can promote the NCCA, particularly to the public, then please get in touch and we will do all we can to get the word out there.

Help to stamp out logo misuse The NCCA logo and the name NATIONAL CARPET CLEANERS ASSOCIATION are officially registered trademarks. We need your help to ensure that only genuine members of the Association use the coveted name and logo and to safeguard our good name from use by unscrupulous individuals or companies. If you become aware of an individual or company using our name and/or logo, and you have reason to believe that they are not members of the NCCA, please send us any evidence you can, together with any other information that might help us when we take a particular case to Trading Standards. We accept as evidence the appearance of our name or logo on websites or any printed material. In the case of official publications we would need to know the date and name of the journal/directory in which misuse occurred. It is in everyone's interest to help us stamp out the illegal use of our name and logo, so please be vigilant. We assure you that, with the right evidence, we will press Trading Standards to prosecute offenders. One trader has already been successfully prosecuted for making a false statement by means of a leaflet bearing the NCCA logo. His County Council Trading Standards brought the prosecution and the company was fined and ordered to pay costs towards the prosecution. The company was further ordered to pay compensation to an aggrieved customer.

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Upholstery cleaning... it’s not as scary as you might think! Derek Bolton (Honorary Member)

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Half cleaned Figured Dralon

frames. The only downside was that there was a horsehair interior filling to consider. Thankfully, however, the fabrics cleaned up well. They Polyester/ Cotton fabric dried to reveal that the pinks were very compatible and the customers were absolutely delighted with the results! In last month's Newslink I wrote about a cleaner who'd had to contend with a suite where the customer had 'home cleaned' the cushion covers, using washing powder containing optical brighteners (Oxidising bleach), and in doing so had lightened them. Well, coincidentally, after writing that article I was also tasked with cleaning a suite a Polyester/Cotton fabric (see second pic above) -

Photographs ©Derek Bolton

pholstery cleaning tends to scare a great many cleaning technicians. Are you one of these? I would suggest that one of the reasons for this is that upholstery fabrics are rather delicate items, whilst many carpets are quite robust. That doesn't mean that when you are cleaning carpets you can proceed without due care mind you… far from it! Whilst upholstery cleaning can admittedly sometimes be a bit trickier than carpet cleaning, avoiding it means that you are missing out on a very fruitful source of work. Take me for instance, I've had quite a few dealings with upholstery over the last month… and I'm supposed to be retired! A few weeks ago I was asked to clean the majority of a suite where the fabric on the seat covers had been replaced. The new coverings (mainly pink) had been chosen to compliment the pink in the pattern on the original fabric still present on the furniture’s backs. This original fabric was a thirty year old figured Dralon (see pic, above top), which in itself is pretty straightforward to clean. My mission was to clean the backs, hopefully revealing that the old pinks were a good match with the new seat covers, and to clean the other fabric (a plain pinky red Acrylic) that was also present on the rest of the furniture's

where the arm caps had suffered from a similar home clean! I warned the customer, prior to undertaking my own cleaning process, to expect to see a colour difference between the home cleaned arm caps and the rest of the fabric when I had finished. Thankfully, however, the rest of the fabric cleaned up very well and the difference was barely noticeable. This isn't usually the case though, so it is always best to warn your customer of the possible colour differences before you start the cleaning process. I was also recently contacted by another cleaner who sent me several photographs of some antique furniture that he had been asked to clean. I advised him of what steps to take to identify the fabric and how to determine what may have been used in the interior. Based on the information gathered, various cleaning scenarios were then submitted for consideration. As you can see in the photograph above, one of the chairs to be cleaned has a nasty stain on the back. This was caused when a bird flew down the chimney and decided to deposit a little 'message'! You can clearly see what could well be a digested fruit stain. In the past I have come across this type of damage on numerous occasions. Thankfully, however, this time it doesn't look like the technician is also going to have to deal with any soot that may have been

dislodged when the bird descended into the room. The fabric on this particular chair, due to its age, would have to be thoroughly checked out to determine whether it could take any remedial treatment. From the photographs I would hazard an educated guess that it could, but an on-site inspection would be essential. Another little job I will probably e be dealing with shortly is the Th age’ ss ‘me removal of blue dye transferred from customer's jeans. I’ve already been to see this piece of upholstery and am quite confident that I can achieve a satisfactory result. Dye transfer from clothing is quite a common occurrence and blue and black jeans seem to be some of the major culprits. Others are, ironically, the multi-coloured throws that people purchase to help prolong the life of their upholstered furniture. Conclusion Upholstery cleaning is not as scary as you may think. Just make sure that you… ŸAlways identify the type of fabric and construction of the item you are going to clean. ŸSelect the appropriate safe method to clean the item once identification has been made. Pay particular attention to balancing the pH of Ÿ any chemicals you are going to use. ŸDry the fabric as quickly as possible using the various techniques available to you. ŸAnd (very important this last one)... have fun!

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Cleaning in hot weather

Glyn Charnock

ith the poor weather weâ&#x20AC;&#x2122;ve had for much of this summer, many cleaners have found theyâ&#x20AC;&#x2122;ve had issues with extended drying times and have been asking advice about speeding up the drying process. But then the hotter weather came and drying wasn't a problem anymore... and suddenly a whole new set of problems reared their heads! Okay, so let's be positive and assume that we'll be getting more of this hot weather this summer... what, if anything, can we can do to avoid problems occurring as a result of this? Firstly, many of you have found that in the hotter weather your presprays dry out very quickly after applying them. If this happens, please DO NOT apply more pre-spray. You have very highly concentrated product in the item already, and adding more product will only make any potential problems much worse. As products dry out they obviously become very concentrated, potentially altering the pH and forming residues which adhere to the fibres. You should rinse the item thoroughly with your normal rinse solution, then start the cleaning process again by applying fresh pre-spray, agitating and rinsing, but make sure the pre-spray doesn't dry out this time of course!

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To prevent the problem... 1) Work in smaller sections with less dwell time: When the ambient temperature is higher, most products will work better anyway so the reduced dwell time shouldn't make a difference to the standard of clean, and working in smaller sections will prevent the pre-spray drying out. 2) Increase dilution rates for products: If you know the product is going to start drying out, try mixing at say 12 to 1 instead of 10 to 1, then as the pre-spray dries the solution reaches its normal dilution rate. This can be difficult to judge, but is a better option than having products dry out before extraction. 3) Apply more prespray: You might say this is obvious, but I would only do this if you have increased the dilution rate first - putting too much product down can cause its own problems. Also, please ensure that you are not over-wetting, just a little extra to keep things damp is the key. Along with pre-spray problems, your equipment can also suffer in hot weather. Brass quick disconnects can become stiff, cables and solution hoses can soften and kink more easily, and fan motors and pumps can overheat. Keep

Diary Dates 2016 equipment well ventilated and check cables for damage. And lastly, don’t forget, you’ll need to take good care of yourself on hotter days too. Make sure that you drink plenty of water to keep hydrated. If you get a headache, become abnormally tired or have blurred vision, stop work, drink water and try to cool off. If you are drinking lots but not needing the toilet you are dehydrating. Dehydration can cause all sorts of problems, including long term health issues like kidney damage. Oh, yes, and resist that refreshing pint of lager on the way home, alcohol dehydrates you even more. Drink plenty of water before that pint!

NCCA on Facebook Did you know that the NCCA have two Facebook pages? 1) Industry-facing page - go to: www.facebook.com/nicky.law.315 (includes a private Group exclusively for NCCA members - a place where over 150 people are sharing ideas, advice, opinions and daily stories). 2) Consumer-facing page - go to: www.facebook.com/NCCAcarpetcleaning (contains useful information on flooring and soft furnishing cleaning which is ideal for sharing with your customers and others within your industry). So pop on, have a look, and if you see something you like… just share it!

NCCA COURSES Carpet & Upholstery Cleaning 16th - 17th September 18th - 19th November Advanced Spot & Stain Removal 27th October Health & Safety for the Carpet & Upholstery Cleaner 26th October Leather Identification & Cleaning 17th November All above courses held at NSPCC Training Centre, Leicester unless otherwise stated. Visit: www.ncca.co.uk for booking forms and further details. CARPET CLEANERS CARNIVAL (CCC) 2015 Wicksteed Park, Kettering, Northamptonshire 10th September IICRC COURSES (TUTOR: PAUL PEARCE) Held at Alltec Network, Hertfordshire Tel: 01763 208222 Carpet Cleaning Technician 13th - 14th September 8th - 9th November Upholstery & Fabric Cleaning Technician 20th - 21st September 15th - 16th November IICRC COURSES (TUTOR: ADAM JANKOWSKI) Held at National Flood School, Surrey Tel: 01252 821185 (Dates to be arranged) IICRC COURSES (TUTOR: ADAM JANKOWSKI) Held at Chemspec Europe Ltd, Yorkshire Tel: 01274 597333 (Dates to be arranged) Visit: www.iicrc.org for further details on all IICRC Training Courses.

The phenomenon of shading on carpets

NCCA Library

carpet or rug may seem to change colour in certain areas. When you look at the carpet from one angle, these areas will appear to be lighter than the rest of the carpet. Viewed from the other side, these spots appear darker. This condition is called shading. Carpet pile has a natural slope in one direction. As long as the tufts slant in the same direction, the carpet has uniform colour throughout. However, some of the tufts may slant against this normal pile lay, causing a variation in the way light is reflected from the napped surface. Changes in the lay of the pile usually develop gradually in traffic areas or in front of frequently used pieces of furniture. However, shading may also occur in areas of less traffic and under furniture. It can even be present in brand new carpets! Shading occurs most frequently on dense, deep, velvety, cut-pile carpets and the problem is most

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obvious on solid coloured carpets. In some cases, shading becomes more apparent after the carpet is cleaned, which may lead your client to believe that the shaded appearance developed during the cleaning process. You will need to explain to your client that this is not the case, and that the shading was probably not visible before cleaning because of the lighting, the placement of furniture, or uniform soiling over the entire surface. Little can be done to prevent or correct shading; it is an inherent characteristic of certain types of carpet. However, it can be helped by brushing the pile in one direction during daily or weekly maintenance.

CCC The Carpet Cleaners Carnival On 10th September at Wickteed Park, Kettering, Northamptonshire

Open to everyone! The 2016 CCC is open to everyone within the cleaning industry, together with their colleagues, friends and family and is FREE to attend. This includes entrance to the seminars... IT’S ALL FREE! So come along to our event this year, learn something new... and have some fun!

ŸOrganised by the NCCA

Seminar programme Hear from industry experts on a range of subjects guaranteed to improve your technical and business skills.

ŸOpen to everyone ŸFREE to attend ŸNetworking opportunities ŸIICRC CEC registered ŸSupplier exhibition

Supplier exhibition

ŸSupplier demonstrations

Meet face-to-face with suppliers and see the latest trends and developments the industry has to offer.

ŸSeminar programme ŸFREE parking ŸExcellent venue ŸCentral location

Family fun Visit Wickteed’s beautiful parkland and experience the many features within this popular day-out destination.

Your eight-page pull-out-and-keep guide to CCC 2016

ŸFamily friendly

Register now! To book your place at the Carpet Cleaners Carnival this year, go to: www.ncca.co.uk/ccc.php or call the NCCA office on 0116 271 9550.

CCC The seminar programme The seminar programme at the CCC this year will help you to sharpen your business and technical skills. We already have some great speakers lined up for you, and there will more to come... so watch this space! Take a look below to see who weâ&#x20AC;&#x2122;ve got lined up for you so far. BUILDING RELATIONSHIPS TO GAIN REFERRALS FOR LIFE - DUNCAN WEBSTER (1PCS Web Design/SEO and BNI Executive Director forNorthamptonshire and Leicestershire) Duncan Webster started out as a Lifeguard and then joined the RAF and served as a Medic for twelve years. He had an active part in the Gulf war and is a proud holder of the 'Liberation of Kuwait' medal. He left the forces at the age of thirty to pursue the opportunity of turning his hobby of graphic design, programming and general IT into a full time career. Within seven years he had progressed up the ranks to Director of Operations in a Data Processing Bureau and was working with companies such as Barclays, World Vision, Global One, Texas Instruments, SAS Airlines and Swiss Air. He finally left two years later to set up his own web design agency, 1PCS. It was at this point that Duncan joined BNI as a member. Within the first two years of his membership he was awarded eighteen Notable Networker certificates and took over one hundred and forty visitors to his chapter. He then became a Director Consultant, Area Director and then Executive Director for the Northamptonshire and Leicestershire region. Duncan was very passionate about helping people as a Medic in the RAF, and now, as a BNI Director, is equally passionate about helping other businesses. TIME AND MIND MASTERY TO ACHIEVE YOUR GOALS - JAMES ASHFORD James Ashford is a published author and business growth specialist. Having built a systemised agency business, he then went on to sell this to help individuals and companies one-to-one. James has a waiting list of companies who want him to help them and his clients are by referral and invitation only. This is a rare chance to hear James explain how it's other people that steal your time and how easy it is to develop the mindset and the time management skills you need to gain control again. Having helped many carpet cleaning businesses already, he understands the pressures of running a cleaning business. So these ideas are not just 'theory from some guru', they're proven techniques you can use straightaway in your own business. Forty five minutes in, this seminar will save you HOURS each and every week from then on! You'd be mad to miss this one because you're 'too busy'! COLOUR REPAIR AND THE IMPORTANCE OF TRAINING TO YOUR BUSINESS - JULIE ROBERTS (Modular Training Solutions) For over twenty years Julie Roberts worked for a major textile, hard floor and restoration chemical manufacturer, offering full time technical and sales support plus hands-on training to industry professionals throughout Europe. She has worked with IICRC, NCCA, CHSA, TACCA, is a Woolsafe Trainer and educated to degree level at York St John University. Julie is very well known in the industry and, by popular request, will be running a seminar at the CCC this year on Colour Repair (and the importance of training to your business). This will be both a theory and practical hands-on experience, as are most of Julie's training courses. Julie set up Modular Training Solutions earlier this year when she realised that training is where her heart is. She is keen to impart her knowledge to help keep the industry improving and to help those who work within it gain confidence in the services they offer. 10 ESSENTIAL THINGS YOUR WEBSITE MUST HAVE TO BE SUCCESSFUL AND RANK FIRST PAGE OF GOOGLE - MARK RADFORD (Trades Hub) Mark worked for a successful agency before setting out on his own and has grown quite a following with service businesses for his website building and SEO services. Working mainly with 'man and van' trades such as plumbers, electricians, joiners and carpet cleaners, he understands what service industries need in a website and how they need to project the right image to their potential clients. Not only that, he understands what's needed to get your site onto the first page of Google QUICKLY. With a proven track record of helping small businesses he's going to share with you the ten essential things your website MUST have, not only to look good, but to rank well on Google.

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CCC The trade exhibition The 2016 exhibition is set to feature some of the biggest names in the industry, and weâ&#x20AC;&#x2122;ve already got some great companies signed up to exhibit this year. Take a look below.... ALLTEC NETWORK To do the best possible job you can, you need professional carpet cleaning equipment, and that's where Alltec come in! Alltec's machines are powerful, reliable and you get their incredible 100% money back guarantee. You will also need a good range of cleaning solutions; Alltec's range literally 'do what they say on the bottle'. If you would like to try some, just ask to be sent a free sample pack, they are fantastic and a great introduction to their range! Alltec are also able to service a wide range of portables and truck mounts with an expert workshop team, ensuring minimal downtime on your machinery; in addition, free 'over the phone' diagnostics and advice is always available. It's your one-stop-shop for all your carpet and hard floor cleaning needs! Tel: 01763 208222 E: info@alltec.co.uk Web: www.alltec.co.uk CHEMSPEC LTD Chemspec Ltd are one of the world's best known authorities on stone care and maintenance and the only official UK distributor for Klindex, the leading Italian manufacturer of professional stone restoration equipment. At the CCC this year they will be showing various machines and consumables for the restoration and maintenance of stone surfaces. Tel: 01784 259814 E: chemspecltd@hotmail.com CLEANERSWAREHOUSE LTD 'Cleanerswarehouse.co.uk' is the popular online trade warehouse, stocking a wide range of cleaning products from market leaders that helps cleaners' UK-wide order their cleaning supplies at the touch of a button. Cleanerswarehouse.co.uk supplies cleaning equipment, chemicals and consumables to the cleaning industry. With brand names such as Dry Fusion, Research Products, Prochem, Citrus Resources, Nilco and Cleanerswarehouse own label brand, buyers won't go 'off their trollies'

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wasting valuable time and money visiting wholesalers; they can simply visit cleanerswarehouse.co.uk and 'in a few clicks' restock and be ready for business. Customers can be assured that cleanerswarehouse.co.uk is a completely secure online shopping service. However, not only is it safe, it is speedy too. If a customer places an order before 3.00pm they will receive their goods the next day. If the order was placed after 3.00pm they will receive them only the day after. Tel: 01772 434333 E: sales@cleanerswarehouse.co.uk Web: www.cleanerswarehouse.co.uk COLUMBUS CLEANING MACHINES LTD The Wrennalls Group works exclusively with German based floor cleaning machine manufacturer, Columbus Cleaning Machines. This new operation trades as Columbus Cleaning Machines Ltd and operates as a division of the Wrennalls Group. Columbus is an integral part of the long established Staehle Group, a family run business with a turnover in excess of â&#x201A;Ź75 million. Columbus has based its success on designing and manufacturing a wide range of automatic scrubbers, single disc machines, wet and dry vacuum cleaners and spray extraction machines for any environment. With a comprehensively application-orientated product range of over 60 machines, Columbus is synonymous with efficient cleaning and has perfectly adapted its innovation strengths to today's requirements. Columbus mains or battery operated automatic scrubbers score high marks for their compact design, versatility and excellent handling. Tel: 01772 426527 E: sales@columbuscleaningmachines.com Web: www.columbuscleaningmachines.com DRY FUSION LTD The benefits of the Dry Fusion system are already well publicised with thousands of satisfied customers having had their carpets cleaned via the innovative process that has made its name by being cleaner, fresher, drier, faster and safer than many of its competitors. Continued on next page

CCC Continued from previous page

The Dry Fusion carpet cleaning system hot cleans, deodorises, stain protects, then heat dries every type of carpet; it's all in the same process. By taking all the best features of hot water extraction (hot solution, 'Shot of Steam'), the best features of dry cleaning (low moisture, mechanical agitation) and combining them together with the patented hot cleaning pad system (that constantly heats the fibres as they are being cleaned), you have some of the most outstanding results ever seen! The Dry Fusion carpet cleaning system will be part of ongoing demonstrations at the Carpet Cleaners Carnival. So come along and take a look for yourself. Tel: 01772 433711 E: sales@dryfusionuk.com Web: www.dryfusion.com GETBOOKEDUP GetBookedUp is software specifically designed by, and for, the carpet, furnishing and hard floor care industry. It helps you market better, quote clearer… and book more! The developers still run their own carpet cleaning company too and, with over 26 years in the industry, they know the challenges of running a successful business. They developed this software to make it systemised and easier. They've grown their own carpet cleaning business into a multi-van operation with admin staff by using the marketing tools built into the software. With hundreds of users, there is an edition to suit every size of business, from owner/operators to multi-van operations with admin office support staff. If you want to free up time by reducing and streamlining your administration, and want more profit by marketing more effectively, this could be the solution for you. Tel: 01405 813665 E: allanjnr@getbookedup.com Web: www.getbookedup.com GP CLEANERS LTD Based between Gloucester and Cheltenham, GP Cleaners Ltd are conveniently situated in the centre of the UK. They have been selling, servicing and repairing all makes of truck mounted carpet cleaners, together with Craftex portables, for many years.

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They are... ŸThe UK and Europe's sole distributors of ChemTex Panther truck mount professional carpet cleaners and accessories. ŸAuthorised distributors of Prochem truck mount professional carpet cleaners and chemicals. They offer a full design and installation service for truck mounts, including preparing your van with professional ply lining, speed lining and LED lighting. ŸNeed a service or repairs? No problem, just give them a call. ŸVisit their website at gpcleaners.co.uk to see further details on what they offer the carpet cleaning industry. ŸFollow them on Facebook to see their latest builds in progress. Tel: 01452 731630 E: ian@gpcleaners.co.uk Web: www.gpcleaners.co.uk LEGEND BRANDS EUROPE LTD Legend Brands Europe are looking forward to the 2016 CCC. They will be displaying products from each of the brands they manufacture. Visit their stand and find out what's new at Chemspec, Dri-Eaz, Sapphire Scientific, ProRestore and VersaClean. They will be demonstrating the HOSS 700 throughout the event and will have staff on hand to answer all your cleaning, drying and restoration questions. Tel: 01908 611211 E: r.sudall@legendbrandseurope.com Web: www.legendbrandseurope.com LTT LEATHERCARE LTT Leathercare are a trusted name when it comes to the cleaning and care of leather, and their technical knowledge of leather as a product has made them a market leader in the production of high quality, effective and safe leather care products. All their products (which are produced by leather technologists and scientists and rigorously tested before leaving the factory) are manufactured to comply with the latest European REACH legislation, ensuring the safety and quality of all ingredients used. LTT Leathercare also run leather repair, restoration and cleaning training courses. Tel: 01423 881027 E: enquiries@lttleathercare.co.uk Web: www.lttleathercare.co.uk

CCC MODULAR TRAINING SOLUTIONS Modular Training Solutions will be offering technical support and advice on their stand at this year's Carnival, so please feel free to bring along pictures or samples of any problems that you want help with. They will also have some good hints and tips guides to take away, plus some spotting guides and training agendas. They will explain how their specialist training modules work and how you can have a course tailor-made to fit your requirements, even down to when and where it is held. It's training without all the hassle… and at very low cost! Or you can book one of their specialised courses: the Foundation aimed at new starters to training, Professional courses for those wanting to move ahead and Master Level classes for those with a desire to advance their methods even further. Independent training, tailored for the textile cleaning industry… all at your fingertips! Call on their stand and find out all about it. Tel: 01535 645102 E: Julie@modulartrainingsolutions.com Web: www.modulartrainingsolutions.com SEBO UK Made in Germany, SEBO are the world's biggest selling professional upright vacuum cleaners. SEBO (UK) Ltd was formed in 1981 and has successfully grown to become a major player in the UK vacuum cleaner market. For decades SEBO vacuum cleaners for commercial use have met the high requirements of professional cleaners. The machines are built to last and are proven in daily and heavy use. At the Carnival this year they will be displaying a range of their professional products, including: ŸSEBO BS 36 & 46 Comfort: utilising the latest innovations making the machines easy to use and improving on their legendary reliability. ŸSEBO DART twin motor uprights: designed to be lightweight and highly manoeuvrable. ŸDART UHS Polisher: converts the Dart into an ultra-high-speed polisher. ŸSEBO Professional D8 Cylinder: a high quality, powerful machine with lots of new technology, providing high performance and robustness in a very quiet way. ŸSEBO DUO carpet dry cleaning system: easy

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to use and ideal for maintaining carpets in peak condition. Tel: 01494 465533 E: commercial@sebo.co.uk Web: www.sebo.co.uk TEXTILE CLEANING SOLUTIONS LTD Textile Cleaning Solutions are UK manufacturers of Industrial cleaning equipment, specialising in carpet cleaning machines and carpet cleaning solutions. Established in 1998 with the launch of their award winning patented Texatherm process, they pride themselves on the performance and quality of their products, which are designed and manufactured in-house allowing them to ensure the highest standards of build and quality. Whether it is industrial or residential cleaning you are undertaking, then look no further than the award winning patented Texatherm process. The Texatherm system is ideally suited for commercial carpet cleaning where large areas can be cleaned effectively and quickly. This process achieves deep wet cleaning with all the benefits you would expect from a carpet dry cleaning system, with 30 minutes drying times. At the 2016 CCC they will be showing their ground-breaking EMV201 machine, which is not just a carpet cleaning machine but a versatile allrounder. The EMV201 will allow you to adapt to each cleaning task applying multiple cleaning methods including extraction and Texatherm process cleaning. Tel: 01934 521155 E: sales@texatherm.com Web: www.texatherm.com THE ULTIMATE FLOOR SANDING COMPANY The Ultimate Floor Sanding Company was formed in Ireland in 2007 by Terry Guilford, on the back of his experience with a previous company who specialised in the sales, fitting and finishing of wooden flooring. The decision to go floor sanding only was made when the benefits of dust free machinery became obvious, and by marketing this idea the company grew to thirteen outlets across Ireland. In 2011 Ultimate Floor Sanding entered the UK market using an Affiliate network strategy, recruiting and training existing floor maintenance experts in floor sanding and then going on to Continued on next page

CCC Continued from previous page

promote and support them with the aid of a leading German supplier of machines and floor finishing products. Their UK operation is now larger than the Irish one, but they still have territories available and are keen to meet anyone who thinks they may like to add floor sanding to their existing business. Tel: 0744 4411362 E: info@ultimatefloorsanding.com Web: www.ultimate-floorsanding.co.uk THE TILESMASTER TileMaster Global will be at the CCC with a new light-weight machine together with a range of cleaners, sealers and pads to help carpet cleaners step into the world of hard floor cleaning and light restoration. On the day they will be performing hands-on demonstrations of the machine, cleaners, sealers, and travertine crack repairs, as well as answering questions and giving away free samples. Tel: 0161 376 4129 E: alex@thetilemaster.co Web: www.thetilemaster.co.uk THE WOOLSAFE ORGANISATION WoolSafe is supporting the NCCA's increasingly popular Carpet Cleaners Carnival by exhibiting again on the 10th of September at Wicksteed Park in Kettering. They are looking forward to the event this year and to spending time chatting to their members and industry colleagues, as well as informing new carpet cleaners about WoolSafe testing, training and the Approved products that their chemical licensees offer. If you would like to find out more about WoolSafe and the services they offer, then be sure to visit their stand for a chatâ&#x20AC;Ś there might even be a piece of cake for you to celebrate WoolSafe's 25 year anniversary! They will be offering a discount on any courses booked on the day, but you must be there to get the discount. www.woolsafe.org www.enviroseal.eu www.CleanSealApproved.com

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Call Terry on: 0744 4411362

CCC

LTT Leathercare Ltd Leather care solutions for people who care about leather Telephone: 01423 881027 Email: enquiries@lttleathercare.co.uk Website: www.lttleathercare.co.uk

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CCC

CHEMSPEC LTD One of the world's best known authorities on stone care and maintenance.

SUPERIOR CLEANING AND ENVIRONMENTAL CONTROL SOLUTIONS FOR EUROPE!

LEGEND BRANDS EUROPE Telephone: 01908 611211 www.legendbrandseurope.com

Hard Floor Cleaning Made Easy!

THE TILEMASTER Telephone: 0161 376 4129 www.thetilemaster.co.uk

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The only official UK distributor for Klindex (the leading Italian manufacturer of professional stone restoration equipment), Chemspec Ltd not only supply a full range of stone cleaning equipment and materials but also offer regular 'Free' training courses.

Tel: 01784 259814 Email: chemspecltd@hotmail.com

Modular Training Solutions Training and Consultancy Services for the Carpet Cleaning Industry Tel: 01535 645102 julie@modulartrainingsolutions.com www.modulartrainingsolutions.com

Why you should be ‘looking for trouble’

read a report recently that stated that American businesses lose on average 15% of their customer base every year. But what was really interesting were the reasons why. Of those that leave: Ÿ68% leave because of poor or indifferent service. Ÿ14% leave because of a complaint that was not handled satisfactorily. Ÿ9% leave because of price. Ÿ5% go somewhere else because of a recommendation. Ÿ1% die. I'm sure it's not that much different in the UK. If so, that's an astonishing 82% (68 + 14) that leave because of a customer service issue. And most of those customers will not bother to complain… they just won't use you again! It reminds me of a scene in Fawlty Towers when the two old ladies are complaining to each other about the meal in the restaurant, but don't want to complain to the staff. Instead they end their conversation by saying “well, we just won't come back”. It costs a small fortune to acquire a new customer. In fact, it's one of the most expensive and difficult things that your business will ever do. So it makes sense to look after the ones you've already got. You simply cannot afford to lose

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David Coker

them. And you can't just wait for complaints, you actually need to go looking for trouble and fix whatever it is that disappoints your customers. As noted above, 82% of customers go elsewhere NOT because of a cheaper price, as is often thought, but because of poor customer service. This is yet another good reason not to be the cheapest carpet cleaner in your area. The '3 rooms for £40' or 'whole house of carpets for £69' brigade can never deliver truly good service, which is good news for you. So... how can you go ‘looking for trouble’? Well, quite simply you need to welcome complaints… in fact, you need to seek them out! How can this be done? One way is a simple phone call a day or two after you have cleaned your customers' carpets to make sure that they are totally happy with your work. An alternative is to leave behind a report card that asks the right questions. A good question to ask is whether or not they are likely to recommend you to others. Any hesitation here or a low score on a report card means you need to take immediate action. And, if there is a complaint, don't view it as a problem view it as an opportunity. It's simply

another chance to show how conscientious and professional you are. A customer who has a complaint resolved satisfactorily is likely to return to you again and again AND tell others how you treated them, because it's so unusual. I had a case like this in 2007. A lady was very unhappy with our work (which was simply a misunderstanding of what should have been done). She concluded the conversation by saying that she “may give us another chance”. However, since then she has used us every year at an annual cleaning cost of over £400. That's nearly £4000 of business in the last nine years because we resolved the complaint to her satisfaction and without any fuss. I'm now very pleased that I had a system in place whereby she felt that she could complain and something would be done without making her feel awkward. It's resulted in a very happy customer… and about four thousand pounds in my pocket!

Member identification cards NCCA member identification cards enable representatives to introduce themselves to clients. These cards are FREE to NCCA members and their technicians and should be renewed annually. If you would like to order an ID card you must supply a photograph to the NCCA office, with a forward facing head-and-shoulders shot (we can crop out the background if necessary), either by post or electronically. You must clearly indicate the name/s to be displayed on each card requested.

Promote your business on thomsonlocal.com Thomson Local are pleased to be able to provide a new, innovative product specifically designed for NCCA members. With consumers being more and more focused on calling businesses who are trustworthy, credible and reliable, their scheme endorsed product allows you to promote your business on thomsonlocal.com with standout artwork, giving you the ideal opportunity to attract new customers to your business. Included in their new Trade Association product is a listing on thomsonlocal.com with a profile page, allowing you to communicate with new and existing customers around your unique products and services. You will also receive an additional listing on an exclusive page specifically for NCCA members only. From as little as £29 per month you can enjoy all the benefits of their new Trade Association product today. To find out more call: 03330 145 045 or email: info@thomsonlocal.com quoting “Scheme 1” in the subject line.

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What is Abrash?

NCCA Library

uthentic oriental rugs, by their very nature, display variations in their appearance because they are handmade rather than machine made. This hand manufacture results in certain distinct, beautiful and unique characteristics that set genuine oriental rugs apart from lesser man-made reproductions. One of the most common and typical characteristics of a real oriental rug, especially among older 'nomadic' rugs, is the colour variation known as 'Abrash'. Abrash will present itself as a colour fluctuation within one block of colour (or colour field) in the rug design, ranging from very subtle shade differences to distinct or even bold variations. These irregularities often appear as bands or horizontal bars, but other shapes or sections of colour variation are also possible. It is important to bear in mind that Abrash is not a defect, but simply the result of the use of different dye lots in the creation of the rug. Small quantities of skeins of pile yarn are dyed by hand before the rug is made, and then each dye lot is hand-knotted into the rug. Because each lot is dyed separately, colour variation is inevitable. Connoisseurs of handmade oriental rugs value the beauty of the colour fluctuations that are typical of Abrash, appreciating their distinctive and natural-looking appearance. Indeed, some of the highest quality rug manufacturers spend a lot

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of time and money simulating Abrash in their machine woven rug designs. Sometimes Abrash colour variation is covered over or obscured by soiling and compaction of the rug pile with use and wear. When the rug is cleaned, the surface soiling is removed and the pile is groomed and made more erect. The truer and authentic pile colouration is then revealed, along with any Abrash colour variations that were there at the time of manufacture. If your customer has had their rug for a long time and has not previously had it cleaned, or has recently inherited or purchased their rug, they may not be aware of the colour variations (which are being hidden by soiling) that may exist within its pile. Soâ&#x20AC;Ś always check carefully for signs of Abrash in your pre-clean survey and always make sure that you present (in writing) the results of your inspection to your client.

Advertise with us!

MAKE AN IMPACT AND GET NOTICED IN 2016 ADVERTISING STRAIGHT TO THE PEOPLE THAT COUNT!

Newslink is circulated to OVER 600 CARPET, UPHOLSTERY AND HARD FLOOR CARE BUSINESSES every month, together with over 100 industry related companies. It is also forwarded to new start-ups who contact the NCCA. Advertising in Newslink will take your products and services straight to the people that count! Whether you wish to pre-book in advance for a specific month/s, or block-book for the entire year, now is the time to do it. And don't forget, when booking a whole year you will receive an incredible 40% DISCOUNT! So avoid further delay and BOOK NOW. For further information call Nicky on: 0116 271 9550.

Judge and jury? Powers of the regulators

Laura O'Brien (Eversheds LLP)

he Health and Safety Executive (“HSE”) and Local Authority (“LA”) share the responsibility for the enforcing of health and safety offences. In general, the HSE enforces health and safety legislation in industrial settings (e.g. factories, agriculture and transport and energy), whilst LA's have responsibility for the retail, office, leisure and catering sectors. Powers of the Inspectors The HSE and LA have powers under section 20 of the Health and Safety at Work etc. Act 1974 (“HSWA”) to visit premises to enforce health and safety legislation. The powers of an Inspector are extremely wide ranging and include the power to: ŸAt any reasonable time, enter any premises as necessary. ŸMake relevant examinations and investigations. ŸDirect that the premises, or any part of them, shall be left undisturbed (e.g. to allow an

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inspection of the scene of an accident by a specialist). ŸTake samples of any articles or substances found in any premises. ŸRequire an individual to provide answers to questions (albeit there are limits on the use of such statements). ŸRequire the production of, inspect and take copies of: (a) any books or documents which are required to be kept (e.g. an accident book) and (b) any other books or documents which it is necessary to see for the purposes of any examination or investigation. It is an offence to obstruct an inspector undertaking these powers. However, it is important to be aware of the limits of the powers. By way of example, an inspector can

view original documents, but is only entitled to a copy of those documents in most circumstances. HSE inspectors do not have any powers of arrest or detention, however they can interview under caution anyone who they suspect has breached health and safety legislation. Enforcement Action There are a number of sanctions the HSE and LA can impose when enforcing health and safety matters and it is important to be aware of these. All enforcement action should satisfy the requirements of proportionality, targeting, consistency, transparency and accountability. At the lowest level, inspectors may provide verbal comments on the inspection where there is a minor breach or where improvements could be made that do not warrant a formal letter or notice. The inspector may issue a letter where they feel there has not been full compliance with the law or something further could be done. Letters and verbal comments would sit on the inspector's file and could become aggravating factors during sentencing for any future accidents if they are not actioned, as this would show a disregard to health and safety law. Any written notices could also act as a trigger for recovering Fees For Intervention, for HSE inspectors. An inspector may also serve an Improvement Notice under section 21 HSWA where the inspector is of the opinion that an organisation is contravening health and safety laws, or has contravened health and safety law, and that this is likely to be repeated or continued.

The Improvement Notice must state the legislation that is contravened and reasons as to why the inspector is of that opinion. The notice must require a remedy and state a period for compliance, which must be not less than 21 days from the date of service. If the notice falls foul of any of these points it may be invalid. The HSE has discretion to amend or withdraw the notice and engaging with the HSE at this point may be beneficial if points of issue can be resolved easily between the parties. In addition, a Prohibition Notice may be served where there is a risk of serious personal injury. The inspector is able to control the risk by issuing a notice to cease the activity in breach of health and safety legislation with immediate effect, until all remedial steps have been taken. The HSE has no discretion to amend or withdraw a Prohibition Notice without an order from the Employment Tribunal. The ultimate sanction is then prosecution, and all of the issues associated with the same, which we shall cover in a subsequent article. Conclusion HSE inspections can take place at any time and therefore it is important to ensure you are constantly reviewing practices and procedures. Given the new Sentencing Guideline imposing larger fines for health and safety offences, it is imperative that any recommendation from the HSE or LA is followed, however minor. In health and safety enforcement, inspectors may be judge and jury, but it pays to have them on your side.

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Haitian Cotton

NCCA Library

aitian Cotton Haitian Cotton is an upholstery fabric made from 100% cotton, grown in Haiti or India. The fibres are not thoroughly processed; as a result bits of cottonseeds, stems and other plant components are in the yarn. These specks of brown give the fabric its natural and rustic appearance. The yarns are thick, coarse and usually off-white, cream or tan in colour. Occasionally they are dyed with colours such as red or blue and may even be two-toned. Haitian Cotton fabrics are very susceptible to cellulosic browning. The spillage of plain tap water is sometimes enough to produce discolouration. The seed particles will also release a brown dye when wet and this stain may be impossible to remove completely. Using a dry cleaning method, however, will normally overcome complications of this type. Another problem is that the weave of Haitian Cotton fabric is too loose to stand alone and must be manufactured with a latex backing to bind the yarns together into a fabric. This backing is softened or degraded by dry cleaning solvents, so texture changes along with colour changes may occur with any type of cleaning. Haitian Cotton cannot always be safely cleaned by normal upholstery cleaning methods. Some professional cleaners may have speciality cleaning

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chemicals and techniques designed for handling Haitian Cotton and similar fabrics. However, these techniques require more time and expense. Also, the degree of cleaning that is possible may still be less than is normally attainable, and some risk of staining may be present.

Why not write for Newslink? Contributions to Newslink from readers are always welcome, as are suggestions and new ideas. So.... if you fancy expanding your repertoire, why not put 'pen to paper' and add 'author of published article' to your skillset. Don't worry if you feel your writing skills are not up to the job, as all articles undergo an editing process before they are included. What we need from you is the knowledge and stories you undoubtedly have. Contributions can be regular, or simply a oneoff, it's entirely up to you. We endeavour to publish all editorial received and all contributions will, of course, display your name as the author. If you feel you'd like to send something in, or have an idea, just give the NCCA office a ring on: 0116 271 9550 and speak to Nicky, or email: nicky@ncca.co.uk We look forward to hearing from you.

NCCA Corporate Members + Allied Insurance Services Ltd: 0844 8156211 (I) + Alltec Network Ltd: 01763 208222 (C/M/F/T)

NCCA Member Benefits

+ Amtech UK: 01444 232211 (C/M) + Ashby's Cleaning Equipment: 01795 436999 (C/M/E)

Adelante Merchant Services 01628 820500 BeValued - Home Options (specialist claims management - insurance work) Call Shaun Mulvey on 01323 418432 Control Account PLC 01527 882901 Hibu (previously Yell) Ask for Corporate Advertising Department 0808 100 7890 HMCA (free legal & counselling helpline) 0117 934 2600 HMCA (medical health cover) 01423 866985 Payatrader 01296 660177 SiteWizard (website creation) 08450 608860 Thompson Local Call 03330 145 045, or email info@thomsonlocal.com quoting “Scheme 1” in the subject line TrustMark (Ring NCCA Office) 0116 271 9550

Corporate Member Benefits 20% off RESEARCH and CITRUS products for all NCCA members at Cleaners Warehouse! Go to www.cleanerswarehouse.co.uk (A registration page has been set up on the site for NCCA members)

+ Bio Productions Ltd (inc. Stapro): 01444 244000 (C) + Camberford Law (insurance brokers): 0208 315 5000 (I) + Chemdry Franchising Ltd: 01482 872770 (C/M/Fr) + Cleanerswarehouse Ltd: 01772 434333 (T/C/R/M) + Cleaning Systems UK: 01334 656787 (C/M/T/F) + Cleansmart Ltd: 0115 8240034 (T/C/R/M/K) + Crisp & Brite: 01509 881137 (C/M) + Dry Fusion UK Ltd: 01772 433711 (C/M/T/W/Fr) + Furniture Clinic Ltd: 01207 279964 (C/Tr) + Get Booked Up Software: 01405 813665 + Gleaming Insurance (insurance brokers): 0845 4740068 (I) + Hi-Tec Cleaning Group: 02866 341416 (C/E/F/M/T) + Host Von Schrader Ltd: 01244 289256 (M/C) + Legend Brands Europe Ltd: 01908 611211 (C/M/T/F) + LTT Leathercare: 01423 881027 (T/Tr) + McGregor Lloyd (insurance brokers): 0121 706 0616 (I) + NSL Restormate: 01670 590099: (M/C/Tr) + Nu Life Stone Care Ltd: 0161 480 7284 (M/C) + Print & Deliver Ltd: 01628 633336 + Prochem Europe Ltd: 0208 974 1515 (C/F/M/T) + Rainbow International: 01623 422488 (M/C/Fr) + Restoration Express: 01252 726106 (M/C/T/A) + Safeclean: 01235 444700 (Tr) + Sebo UK Ltd: 01494 465533 (M) + ServiceMaster Ltd: 0116 275 9000 (M/C/Fr) + Stainshield Ltd: 01372 841467 © + Textile Cleaning Solutions: 01934 521155 (M/C) + The WoolSafe Organisation: 01943 850817 + Vaclensa: 0161 728 1800 (M) + Worldwide Cleaning Support: 01279 422220 (C/M)

C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E Supply/Repair of Curtains and Blinds / Fi - Finance / Tr - Training.

CLASSIFIEDS EQUIPMENT FOR SALE Chemspec hose reel for truck mount (plastic) £200. Contact aquadriinfo@btconnect.com for further information or contact Andy on: 07970 544806. EQUIPMENT FOR SALE Due to retirement the following items for sale; 2 Sebo vacuum cleaners and bags; Sebo Duo; stainless steel spray can; 2 black fans; Ashbys Power Brush (hardly used/as new condition); Ashbys V2 water heater (almost as new); carpet dryer with stand; 74 feet one and a half inch vacuum hose, 26 feet water hose, 64 feet 1 inch hose (all hoses unused/new and good quality), 2 new hose bags; large range of unopened chemicals; brushes; plastic sheets and towelling; numerous miscellaneous items. Contact Philip on 01865 882345 (Oxford) or Email: philip8823@gmail.com JOB VACANCY (CARPET & UPHOLSTERY CLEANING TECHNICIAN) We are looking for an experienced, full time, Carpet & Upholstery Cleaning Technician to work for an independent specialist business in Norwich, Norfolk. Please contact Danny on 07716 475415 to discuss further. RETIREMENT BUSINESS SALE (POA) Easy hours. Highly profitable. Long established. Large scope for expansion. Fully equipped (truck mount). Low overheads. Includes stock for 6 months. Loyal customer base. Many maintenance contracts. Passive monthly income. Marketing programme. Relocatable on south coast (Solent area). NCCA registered. Established website. Equipment included for carpet cleaning, upholstery cleaning and hard floors. Full training supplied. The complete package… Phone Ken on 01329 316078 for more info (answer phone, I will call you back). CARPET CLEANING EQUIPMENT FOR SALE Host freestyle machine for sale, complete with 3 sets of brushes. Machine is approximately 10 years old but little used - £1500 o.n.o. There are also (as nearing retirement) various other bits and pieces as for sale. Contact Stephen on 07766 327327 (Essex).

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EQUIPMENT FOR SALE - IDEAL FOR NEW BUSINESS Everything you need to start carpet cleaning, including: Ashbys Ninja adjustable up to 400psi with Dry Cleaning Functionality built in, 2 x 25m vacuum hoses, 1 x silencer hose, 1 x wand, 1 x upholstery tool, 1 x dry cleaning solvent tool. Sebo Duo agitator. Sebo Vacuum BS36. 1.5hp blower dryer. Truvox high speed buffer. Prochem Stain Removal kit. 2 x 6 litres pressure sprayers. 1 x 1 litre upholstery/spot sprayer. 1 x vinyl mat for Ninja and 1 terrapaulin sheet. Huge array of chemicals including: Prochem: Power Burst, Defoamer, Pre Spray Gold, Natural Carpet Cleaner, Fabric & Fibre Rinse, Browning Prescription and Odour Fresh; along with Ashby's: Supreme Anti Grease and Extra Fresh. Box of other bits including: shoe covers, brushes, polystyrene pads, measuring jugs, dry compound. All in excellent condition. Selling as my second business is consuming all of my time. Selling for £1950. Contact Richard on 07903 841534. EQUIPMENT FOR SALE Texatherm system with HT030S digital tank, and 50 pads, plus minitex & 7 minitex pads, plus 4 x 5ltrs of new solutions. Tank is like new. The TC170 machine is in excellent condition with a brand new power cord, just looks battered a bit! Airflex Mini hot water extraction machine in excellent condition, good quality wand and hand tool. Sebo BS36 vacuum cleaner. Sebo agitator (virtually new), and air dryer, red and white buckets, plus lots of solutions etc. Victor Lynx 20" buffer in excellent condition (without the vacuum). Numatic twin speed rotary - as new, only used once (such a waste!). Old Victor 400 rpm rotary with solution tank - quite old and battered. Lots of brand new floor pads still in boxes (various sizes and colours). Lots of unopened floor strippers and floor cleaners (a variety of makes). Possibly a B & G cold fogging machine (also like new). Sale due to retirement. Tel: Jacqueline Cobban on: 07563 672882. TOOLS AND CHEMICALS FOR SALE One 5.4kg tub of host powder (unopened). Retails at around £29 - only £12. Also Kleenrite curtain cleaning tool - £25.00. Contact Lester Gale (oxfordshire) 07949 207777.

CLASSIFIEDS EQUIPMENT FOR SALE Host Von Schrader upholstery cleaning machine complete with hose, cable, brush-head, handtools etc. Excellent working order. New vacuum (approx 30 hrs use). Genuine reason for sale. £795.00. Call Anthony on (0118) 3779149 or (07951) 413815 (Reading, Berkshire). WANTED - SHADOWING OPPORTUNITY Manchester based technician looking for opportunity to shadow another carpet technician. Already familiar with all cleaning aspects and done over 30 jobs in past year. Just looking to gain more confidence in the process. Compensation for your time will be provided. Contact Kamila Logozny on 0161 4084457. PROCHEM LEGEND SE (Petrol) TRUCK MOUNT CARPET CLEANING MACHINE FOR SALE Recently new front face panels. Runs and performs well. Well serviced. Comes with wand, solution hoses and vacuum hoses, and ready to work. Also a demand pump if you are running a tank - £3995.00 + VAT (ONO). Please contact XTRACLEAN on: 01760 337762 or email: sales@xtraclean.uk.com EQUIPMENT FOR SALE s/hand Extracta Scrubba Deluxe. Heavy duty motor. Height and handle adjustment. 13" cleaning width, twin brushes (requires Extracta cleaning machine to couple to, or can also be connected to TruckMount). Ideal for large areas. Surplus to requirements. £375. Buyer collects or we could meet. Call Tim Stockdale on 01904 413612. SUCCESSFUL CLEANING BUSINESS FOR SALE Well-established and very successful business in Birstall, Leicestershire, is now being sold. Local repeat client base of over 2000 mostly domestic (and some commercial) clients and excellent yearly turnover. Fantastic opportunity for local person(s) who would like to be their own boss and not be dependent on others for their income. Full training in all aspects of cleaning and restoration and a proven marketing package can be included in the sale. Some I.T. skills would be an advantage, but all other areas can be taught. Telephone Gary on: 07745 592132 for further details.

BUSINESS FOR SALE Established London based hotel and commercial carpet, upholstery and curtain cleaning business for sale. Impressive list of long established clients together with highly skilled long serving operators and an extensive range of equipment. Year ending October 2015 200k plus turnover with excellent profits. Sale due to retirement. For further information call Mark on 07825 661980 or email markpetchy1@gmail.com CLEANING AND RESTORATION EQUIPMENT 2 turbo dryers, 1 whole room dryer, 2 Dry Fusion machines with pads, 1 hard floor buffing machine, 2 dehumidifiers (Dri-Eaz). Offers accepted around £2000. Email Mike James on mjames1963@sky.com

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The Association advises that all goods are checked to be in a satisfactory condition, and comply to electrical and health and safety standards, etc. It is recommended that equipment serial numbers should be checked to ensure the seller is the legitimate owner. The Association accepts no responsibility or liability arising from any transaction or dispute between the buyer and seller.

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