newslink
ncca
June 2013
The official journal of the National Carpet Cleaners Association
Features:
Bolon Flooring Carpet Recycling PhotographŠBolon Flooring
Contents
Published monthly by:
05 NCCA technical helpline saves the day
The National Carpet Cleaners Association 62c London Road, Oadby, Leicestershire, LE2 5DH. Tel: 0116 271 9550 E-mail: admin@ncca.co.uk Website: www.ncca.co.uk
06 From the President
Editor
03 From the editor
07 Last printed issue of Newslink!
Nikki Law
Editor in Chief
08 Stoneman’s Corner
Keith Robertson
11 The price of poor personal healthcare
Design Editor
12 TrustMark update - Excellent news for
President/Technical Director
Nikki Law Paul Pearce
members 14 Improve your upholstery drying times 16 Carpet Recycling UK - Celebrating achievements 20 Pre-finished paradise 22 NCCA member’s Everest challenge 24 IICRC rug cleaning course 26 Vacuum the carpet first 28 How to get the employees you want
Vice President/Marketing Director Keith Robertson
Vice President/Events Director Nigel Lay
Member Liaison Director Glyn Charnock
Assistant Membership Director Martin Johns
Franchise Liaison Director Denise Pitt
Corporate Liaison Director Rob Whitbread
Training Director Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage.
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Christian Ramsey
www.facebook.com/NCCAFloorCare www.twitter.com/NCCA_floorcare_ ©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association). No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.
From the Editor
A
s an NCCA member, are you taking advantage of the range of valuable benefits, services and discounts negotiated specially for you? These have been designed to provide you with the knowledge, tools and advice to help you be more productive, competitive and profitable in your business. Following on from the last edition of Newslink, this month we continue with the list of benefits which have all been organised with YOU in mind (see below): Adelante Merchant Services Adalante - a leading UK provider of card services for small businesses - have set up a scheme with the NCCA providing excellent rates for members. The scheme provides 'on the move' Chip and PIN secure card payment solutions, enabling those who work off site to accept payments, whilst safeguarding their income against debit and credit card fraud. A Chip and PIN card system is a proven and accepted method of taking payments in a customer facing environment in the UK and Europe. If you are looking to accept credit and debit card transactions from your customers in a safe and secure manner, then this could be the solution for you. Controlaccount PLC The NCCA is working in partnership with Controlaccount Plc to help members in dealing
with slow paying customers. A fast, efficient, low cost solution to outstanding account management by one of the UK's leading Collection Companies to Nicky Law supplies industries. Newslink Editor As a member you are entitled to a discounted rate for the collection of your accounts. Controlaccount are offering a discount for NCCA members of 33% and so are able to collect your outstanding commercial accounts for 7.5% or utilising the LPA (late payment act) to cover the part of recovery costs, reducing these fees to just 5% commission charged on monies collected. This service works on a no recovery, no fee arrangement, so, if they are unable to recover your debt there would be no charge to you for using this service. Controlaccount Plc have a dedicated team of collectors with an expert knowledge of commercial and consumer debt, enabling them to collect your accounts with minimum disruption to your business. Hibu (previously Yell) Hibu provide the facility for members to advertise (at discounted rates) under the NCCA Corporate Block within their individual regional publications. HMCA (legal and counselling helpline) The HMCA provide a legal and counselling Continued on next page
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helpline which is FREE to NCCA members. The helpline service operates 24 hours a day and calls are accepted from members on any subject (whether commercial, professional or private) which is personal to the member. They operate their legal advice service with Solicitors and Barristers specially selected for their skill in explaining complex legal matters in everyday language. They provide specialist knowledge in the areas of employment, personal injury, medical negligence, property, contract disputes and consumer law to name but a few. The HMCA also offer tax advice and a full counselling service over the phone. Their experienced counsellors are able to discuss any issue and offer completely confidential support and advice in areas such as: stress, anxiety, depression, health related issues, relationship breakdown and bereavement. They can also offer referral to relevant professional or voluntary bodies which offer help and support if needed. Payatrader Payatrader is an innovative, affordable and secure way to take credit and debit card payments and has been specifically designed to cater for businesses with low transaction volumes. Very simply it is a 'pay as you go' card acceptance service with no minimum monthly fees or any other recurring charges. There is no terminal needed with Payatrader transactions can be taken by telephone call to their customer services team (available 24 hours
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a day, 7 days a week) or online through computer or mobile access. Payatrader will send you an immediate confirmation by SMS text that payment has been made, and the funds are credited direct to your nominated bank each Thursday. Payatrader also gives you a way of tracking and chasing payments, as well as making refunds, all at the click of a mouse. SiteWizard SiteWizard have been helping businesses succeed on the internet for fifteen years, designing web and ecommerce sites that are both visually outstanding and easy-to-use. A dedicated consultant will listen to your needs and provide good, honest advice on how your site should look and function. You'll also have access to an experienced support team who'll be happy to offer continued help, even after your site has been launched. SiteWizard are also able to provide an incredible SEO (search engine optimisation) service to promote your website in Google, and other search engines, to produce a huge amount of targeted visitors (customers!) to your site. Thompson Local Thompson Local provide the facility for members to advertise (at discounted rates) under the NCCA Corporate Block within their individual regional publications. A full list of schemes and services available to members (including contact details) can be found on the inside back-page of Newslink.
NCCA Technical Helpline saves the day I would just like to thank the NCCA technical helpline for their assistance with a very scary problem I encountered when cleaning some upholstery recently. I had cleaned a very large nine-seat upholstery suite which my client had paid over ÂŁ9000 for. The fabric was a green colour with over 25% viscose content and the clean went well, but within a couple of hours, as it dried, pink blotches appeared all over it! I recognised that the alteration in colour was probably due to a pH change, but was unsure of what to do to rectify the problem, so I called the NCCA office and they gave me the number for Glyn Charnock, one of the NCCA Directors. Glyn reassured me that the problem was correctable and advised me to use a
Mike Bradshaw (M2575)
Bicarbonate of Soda solution to treat the fabric, so I trotted off to the local store and bought some. Mixing three to four teaspoons in half a litre of hot water, I sprayed the fabric and watched as the colour reverted back to its original green. The advice given was not to rinse the Bicarb out but to let it dry, so this is what I did. As a goodwill gesture, I cleaned the client's living room carpet free of charge and I am sure with Glyn's help I have kept a very valuable customer. More than worth my membership fees, the technical helpline is a great benefit for NCCA members. Thanks again to the NCCA for all your help.
Mike
From the President
Paul Pearce
I
recently sat down to consider who my best clients were and how I could increase the number that I had. I am sure you are aware that 80% of your work comes from 20% of your clients. Now that maybe enough for some, but in the present climate I have found that those 20% are not spending what they used to. I wanted to find out what I could do to change this, not only to assist my clients to spend more but also to increase the spend from the remaining 80% in some way. Well, at least some of them anyway. The first thing I needed to do was find out where my clients came from. Were they long term? Part of a niche group? Friends and family? Did they start as referrals? From my website? And so on‌ Luckily I have tracked my client base for some time so the information was readily available, however I had never really used it to its full potential. The next thing was to analyse the data and see where there could be improvements. What was I doing differently today to five and ten years ago? One thing I had noticed was that I had not visited my corporate clients in a while and most of these are within the niche areas of my business - a coffee and a chocolate Hobnob was the order of
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the day and I'd stopped doing it. Another thing I noticed was that I had stopped sending out my free report (Consumers guide to Carpet Care). This wasn't a conscious decision, it was just that I had got too busy doing other things and thought “I can do that next week� and, of course, by the time next week arrived it was 'this week' and something else got in the way. I also wanted to see which of my clients were paying me the higher invoices as well as which work had given me the least hassle. This was a harder thing to do, because I could see from my data who my highest tickets were, but not necessarily where I'd experienced the least hassle. So, let us define 'hassle'. Well, for me, it's mainly: ! Work that is difficult to acquire
! Extensive travel-time to and from jobs ! Lengthy and difficult jobs ! Clients who take their time to pay
There are other factors, of course, but these are the main ones. I then had to sit down and write out my spreadsheet and search the back of my memory for some of the information which I was missing (Note to self: make sure I collect this data in the future). The next thing I looked at was organisations I am a member of, which I use to help me acquire new business, to see if my membership was paying off. I am not talking about NCCA or IICRC, I believe them to be minimum requirements in our industry. I am talking about referral and other prestige organisations, of which I am involved in quite a few. As part of my strategy
newslink
ncca
Last printed issue of Newslink! June 2013
The official journal of the National Carpet Cleaners Association
Features:
Bolon Flooring Carpet Recyling PhotographŠBolon Flooring
I will now evaluate how I use these organisations and make a concerted effort to utilise them in my marketing programs to seek new business. In the past I have carried out targeted marketing campaigns with certain client groups, which have proved very successful, but this is not something I have done in the last three years. After carrying out this muchneeded analysis of my business I am now ready to put a few things in place. First of all revitalise my free report, next update my brochure and target the niche's I have had success with in the past. Revisit my client list, sack a few, enhance one or two others, upgrade some that I missed and reintroduce the coffee and chocolate Hobnob visits (very important this one!). This should allow me to ramp up my 80/20 rule with a new heightened focus.
This issue of Newslink will be the last printed edition you will receive. Your monthly publication will become 'paperless' from the July edition onward. Every month you will receive an email notification informing you that Newslink has been published online. You will be able to view your magazine by clicking on the links within the email and even download your own copy for your digital library.... freeing up valuable storage space in your office! So, if we don't already have your email address, or it has recently changed, please email Nicky: nicky@ncca.co.uk with your up-to-date details.
PLEASE NOTE: IF WE DO NOT HAVE YOUR CURRENT EMAIL ADDRESS YOU WILL NOT RECEIVE NOTIFICATION EACH MONTH WHEN NEWSLINK HAS BEEN PUBLISHED.
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Resilient fabric floors? Surely not!
Stoneman’s Corner
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Photographs ŠBolon
I
t was a call from fellow member and friend, Ray Austin, that opened my eyes to a completely new world of flooring. He asked me if I knew much about Bolon flooring and how it should be maintained. To my shame I had never heard of Bolon so, as we talked, I typed the word into Google. As I scanned the front page of their site I thought I was looking at a carpet and suggested to Ray that Paul Pearce might be the best person to talk to as he is the carpet expert. At the other end of the telephone line I could almost feel Ray raising his Keith Robertson eyebrows at my stupidity as he retorted that Bolon made resilient flooring. You could say I was 'floored'. Since then I have been doing some research to find out what I can about the Bolon company and its products. Firstly, I They took over the business from their parents in learned that they are from Sweden and that their 2003 and since then have built what I can only name is a combination of the first and last letters describe as a design company that manufactures of the Swedish words for cotton and nylon. vinyl flooring. Then I found that Bolon has been in existence Bolon flooring is loom woven vinyl with a glasssince 1949, when Nils-Erik Eklund had the great fibre reinforced vinyl backing. As a woven product, idea of using textile waste to manufacture woven its structure is naturally irregular which gives it a rag rugs. Annica and Marie Eklund, the completely different character to conventional vinyl granddaughters of the founder and the third flooring. This has allowed their design department generation of Eklunds to own the company, then to come up with some very individual products and refocused the operation and became the first in colour combinations greatly appreciated by some of the world to produce woven vinyl floor coverings. the world's leading architects.
Jean Novel, a renowned French architect who discovered Bolon a number of years ago, and has used it in his own workshop, commented that he liked the way that the girls had taken a product that was boring and made it modern and fashionable. Bolon are very upbeat about their products and market themselves with statements such as, "For us, flooring is so much more than just something
to walk on. It's an experience. Our flooring is design, fashion, cool, crazy and rock 'n' roll." Their enthusiasm has been infectious and their client list reflects this, Giorgio Armani, Dolce & Gabbana, Lacoste, Google and Sheraton are among their commercial customers. After meeting British designer Paul Smith, Annica Eklund, Managing Director of Bolon said, "Meeting him is like a massive dose of vitamins!" Paul Smith is best known as a fashion designer, but has also designed furniture and fabrics. It was an accolade to Bolon that he started to use their products. On one project he had the product cut into four
different parquet patterns to produce the final design. He has also used Bolon products in his stores. Early on in their relationship he said, “It's great to be using this woven vinyl flooring from Bolon because I have never used it before and didn't realise it was so versatile. I love all the different finishes and colours and hope I can incorporate it into my new projects around the world." In 2010 Bolon added their first jacquard loom, which allowed for the production of exciting vivid fabrics. Their flooring is so revolutionary that top design houses such as Missoni have worked with them to produce one of their fascinating ranges of products. Bolon flooring looks like a textile floor covering yet has all the practical advantages of vinyl flooring, particularly when it comes to long-life, appearance retention and maintenance. The finished product is also water-resistant and slip-proof which lends itself to high-traffic commercial projects. It is produced, in particular, for public environments such as shops, hotels, and offices. Bolon stress that their products meet all the stringent standards for wear and durability, fire safety and sound insulation. It is installed in very much the same as other vinyl flooring and the company have developed a technique to make invisible joints. The product itself is extremely versatile and has led to 'Wing' - a flooring tile which can be produced from a number of different ranges and combined in an almost limitless variety, allowing Continued on next page
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Continued from previous page architects and designers to combine a large permutation of colours and textures into a personally designed floor. It is clear that Bolon is driven by knowledge and creativity, so it will be interesting to see if they will solely focus their design and sales on commercial applications or whether they will, in the future, decide to also market their products to the upperend of the domestic market. As we know, all flooring, whether resilient or fabric and regardless of quality, still gets dirty. Bolon recommend that an effective system of barrier matting is used to keep dirt at the door. The flooring itself should be regularly vacuumed and a good maintenance programme will include scrubbing with plain water. If the flooring is soiled, a neutral detergent can be used. Small areas can be cleaned by hand, but a machine can be used if the area is larger. If the floor has been allowed to become heavily soiled, deep cleaning is required. Bolon recommend the use of a roller scrubber-dryer using warm water and an alkaline cleaner (pH 9-11). First apply the cleaning solution (if using a scrubber-dryer, first shut off the vacuum and then apply the cleaning solution) and allow surface contact for five to ten minutes while making sure the surface doesn't dry. Next, rinse the flooring thoroughly with clean water at least twice until it stops foaming. If you haven't access to a scrubber-dryer I would suggest that you make use of a standard speed single disc rotary and a reasonably soft brush. Rinsing can be accomplished using your carpet extractor and a hard floor tool.
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Some of the Bolon products have a protective coating applied when the floors are first installed, so check which product you are working on and if they had been protected then they will require a reapplication using a Bolon's product. Bolon have grown their business towards a £24,000,000 annual turnover and are manufacturing some of the most exciting flooring that I have ever come across; I am looking forward to working with the product from time to time. I am also deeply impressed with what Annica and Marie Ekland have achieved. As interesting as the products from companies such as Amtico and Kardean are, for me this has turned resilient flooring on its head. In her recent inspirational book, 'The Story of Bolon', available as a download online at viewer.zmags.com/publication/24cf7166, Annica Ekland is quoted as saying, "Once you have visualised your dream collaboration, the rest is easy." I urge that you seriously consider this quotation. Note Annica didn't say, "Once you have visualised, the rest is easy," but includes a critical addition, ‘your dream collaboration’. What can you learn from this? Are you, in your business, building collaboration with client's you can benefit from by your association with them, building collaboration with your employees and building collaboration with your Association, the NCCA? Just like Bolon take strands and weave them into innovative fabrics, we should be taking these three strands and weaving them to build and strengthen our companies.
The price of poor personal healthcare
W
atching Breakfast TV recently, I had a powerful reminder of how delicate the balance is between good and poor personal healthcare. The programme ran a piece on the latest UK coins to have been issued. Because copper has become more expensive, the new generation of coins are no longer using this metal. Instead of being a copper/nickel alloy, they are now steel with a nickel coating. This nickel coating wears off in minuscule amounts. Most people do not encounter any ill effects whatsoever from handling these new coins. However, a small percentage of people with sensitive skin can develop an allergic reaction. Minute cracks in the skin will allow the eroded nickel particles to penetrate. In those with a predisposed sensitivity, the result is similar to eczema. The pharmacist being interviewed for the programme advised that sufferers should either wear protective gloves when handling coins, apply an emollient cream to their hands, or both. The amount of emollient required was stated as being one kilogramme per month. That's an awful lot of cream!
Ken Wainwright
This news item came as a stark reminder to me about our own healthcare when it comes to cleaning. During a recent training course, I demonstrated some procedures wearing my protective gloves, informing delegates of the necessity of PPE. When the course later progressed to practical hands-on, the delegates were provided with their own protective gloves, but a large proportion of the class declined to use them, stating a loss of the sense of touch. Balderdash! Most of the detergents and chemicals we use will dewax our skin. That's what they're designed to do. The skin, once de-waxed, has lost its natural protective barrier against infections and injuries. It is well documented that some industrial injuries and illnesses can take many years, even decades, to manifest themselves. Only by being diligent about your personal protection, and your duty of care to both your employees and others, will you be able to minimise your exposure to risk. Finally, as an added bonus to good skincare, I can recall many years ago, after I had begun to take this issue more seriously, my (then) wife commented on how much nicer my smoother skin was. Now that has to be a good thing doesn’t it.
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TrustMark Update - Excellent news for members!
T
he excellent news for TrustMark members, and everyone who may be thinking of joining, is that our category listing is now being reviewed by the TrustMark Board. We are currently listed under the category of 'Handyman', which has been a deterrent for some of you in joining the scheme. However, following a successful meeting this month, our application to become an approved Scheme Operator with our own 'Carpet and Upholstery Cleaner' category is now being considered by the TrustMark Board at their next meeting. Providing it meets with their approval, we should have the category live by the 19th July. With the number of new 'multi-trade associations', and online 'approved-trader' directories, many of whom have no standards relating to our industry, it was decided that we need to find some way for our members to stand out from the rest and build consumer confidence. It was suggested by some members that we fight for government recognition, but the truth is that carpet and upholstery cleaning isn't regarded as a 'dangerous activity' like fitting a gas appliance in a home. Therefore it is highly unlikely the
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government will ever award us a scheme exactly like 'Gas Safe'. Nevertheless, we looked for something we can use and for 18 months the NCCA directors worked incredibly hard behind the scenes to enable the NCCA to build an exclusive arrangement with TrustMark. TrustMark is a quality mark, which operates a framework under which there are at least thirty listed areas of trade in the repair, maintenance and improvement sector, including trade associations and local government trading standards teams. As TrustMark is a consumer facing Government programme to help stop rogue traders by endorsing approved contractors, registered companies are also recommended by The Citizens Advice Bureau and Office of Fair Trading, amongst other officially recognised organisations. TrustMark affiliation is exclusive to NCCA members that fulfil the necessary criteria*. In fact, because the NCCA are recognised by the government as the experts within the industry, we were asked to set the criteria for TrustMark for their category of Carpet and Upholstery Cleaning.
Diary Dates 2013 A lot of carpet cleaners in the industry have craved this type of acknowledgement from the Government for years. The NCCA has achieved it and ensured it is an exclusive benefit for our members. So stand up and be counted, this is as close to 'Gas Safe' recognition that our industry can currently achieve. *Available to NCCA Members with a minimum of two years recent industry experience, an Advanced Spot & Stain Removal training qualification, and a signed declaration regarding health and safety.
NCCA COURSES Carpet & Upholstery Cleaning 5th - 6th July 27th - 28th September 22nd -23rd November Spot & Stain Removal 25th October Health & Safety 19th September Carpet Cleaners Carnival 14th September (Wicksteed Park, Northamptonshire) NCCA courses held at NSPCC Training Centre, Leicester unless otherwise stated. Visit: www.ncca.co.uk for booking forms and further details.
IICRC COURSES (HERTFORDSHIRE) Upholstery & Fabric Cleaning Technician with Paul Pearce 9th - 10th July Carpet Cleaning Technician with Paul Pearce 29th - 30th October Held at Alltec Network, Royston, Hertfordshire. Tel: 01763 208222
IICRC COURSES (SURREY) Carpet Cleaning Technician with Adam Jankowski 24th - 25th July Upholstery & Fabric Cleaning Technician with Adam Jankowski 6th - 7th November Held at National Flood School, Surrey. Tel: 01252 821185 Visit: www.iicrc.org for further details on all IICRC Training Courses.
Improve your upholstery drying times Derek Bolton (Honorary Member)
T
he more serious upholstery cleaning problems (cellulosic browning, colour migration/bleeding, and distortion) are mainly caused by over-wetting the fabric. However, selection of appropriate cleaning equipment and chemicals, using the upholstery tool in such a way as to avoid overwetting and ensuring that the item is dried quickly following the cleaning process, will go a long way in helping to avoid this type of damage. Of course it goes without saying that, prior to any cleaning taking place, a full appraisal of the items to be cleaned should always be performed, otherwise even the most skilled technician can be caught out. This means identifying the fibres and construction as a well as carrying out the relevant tests. Sadly this exercise is often omitted‌ still! So, what type of chemicals will you need to successfully clean upholstery? Well, there are a wide variety on offer, and ultimately obviously the choice is up to you which one you choose. Firstly you need to make sure you use a chemical
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cleaner that is suitable for upholstery fabrics. These have been specially formulated to consider the level of wetting and penetration required when cleaning these items. Carpet cleaning chemicals (sometimes used by technicians to clean upholstery) may contain more aggressive solvent additives and alkaline builders, combined with surfactants. These products can penetrate beneath the surface of the fabric where unstable dyes, cellulosic material, and upholsterer's marker pen offerings are often waiting to be released!
Bear in mind, that when you are cleaning upholstery fabrics you are cleaning a porous surface that is about as thick as an item of clothing! Colour migration/bleeding, cellulosic browning and distortion become a far more likely proposition if your cleaning solutions penetrate into the fabric's backing or interior fillers. It is also very important to ensure that you read the instructions that accompany chemicals very carefully. This may sound daft, but not everybody does. Cleaning chemicals do not all work in the same way; some require long dwell times, others a few minutes and there are those that can do the job on contact. It is worth remembering that the ones requiring the longer dwell times will need more product to be applied and the fabric, in this case, will take a little longer to dry. A good hand tool will also be needed to improve upholstery drying times. In recent years there has been an emergence, on the market, of several very good specialised low moisture upholstery hand tools. Their design minimises the amount of water/cleaning fluids by the clever use of redirected spray tips and/or including the jet within
the vacuum's airflow system which, in turn, prevents the moisture penetrating through to the interior fillers. Try out the various upholstery tools currently on the market, some are easier to use than others. Select one that does the job for you; please don't decide on price alone as you may miss out on some excellent equipment that will prove to be very cost effective in the long-term. Finally, the use of terry towelling, to remove any excess surface moisture (also an opportunity to check on whether the fabric is really clean) and a strategically placed air mover will greatly reduce drying times, with the added benefit that the air mover will keep you nice and cool. Gone are the times (hopefully) when upholstery fabrics took ages to dry. If some consumers in the dim and distant past were to be believed some three piece suites took days to dry! REMEMBER‌ it's a well-trained cleaning technician who makes the chemical and equipment work for them. It's no use having the best kit or cleaning chemicals in the world if you don't use them to their maximum potential. Combine the right tools with the appropriate cleaning agents add a dash of flair (technique) and your cleaning results will improve and so will your drying times.
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Carpet Recycling UK celebrating achievements Latest figures show diversion of carpet waste from landfill increased to 21.4% in 2012 - a rise of 30% on the previous year's 16.5% rate. Carpet Recycling UK's significant achievements, in finding new uses for waste carpet and exceeding targets, have been recognised with the industry scheme funded by major carpet manufacturers winning the Landfill Diversion Strategy category of Resource Revolution Awards 2013. Laurance Bird, director of Carpet Recycling UK, examines the reasons behind this success and highlights goals for the future.
F
rom power generation to providing fresh flooring in a church, it's amazing how widely the concept of recycling waste carpet and carpet tiles is spreading across the UK throughout a diverse range of organisations and businesses. Five years ago, when Carpet Recycling UK was formed as the industry-backed association for recycling and reusing waste carpet, the vast majority of the 400,000 tonnes of this waste arising annually in the UK went to landfill. Today, more and more of this material is being reused or recycled thanks to sustained efforts across the entire supply chain in capturing rising waste tonnages, along with entrepreneurial commitment to developing new outlets and markets for all types of carpet waste. Of the 85,000 tonnes diverted from landfill in 2012, the recycled and reused portion was 36,000 tonnes, while 49,000 tonnes were sent for energy recovery via cement kilns and power generation
plants. Energy recovery grew by 44% or 15,000 tonnes as the high calorific value of carpets became more widely recognised and exploited. Last year also saw record levels of carpet production offcuts - more than 6,000 tonnes diverted from landfill by UK-based members of Carpet Recycling UK. These manufacturers provide our core funding and are establishing their leadership in producer responsibility. They prevented 6,049 tonnes of offcuts from the
production process going into the ground representing a diversion rate of 99% in 2012. Recycling back into new products was by far the majority outlet at 5,241 tonnes with only 808 tonnes used for energy recovery. So what are the secrets of our success so far? Of course, none of this could have been achieved without engaging the flooring sector from the outset. Participation by manufacturers, retailers, flooring contractors, and distributors in collection
and recycling schemes is capturing rising volumes of installation offcuts and uplifted carpet for reuse and recycling with associated potential savings on disposal costs. Greater recycling capacity at specialist facilities designed to handle carpet waste, whether for reuse, recycling or energy recovery ensures there are genuine alternatives to landfill. Investment in new machinery, together with growth in the use of Continued on next page
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fibres from carpets for equestrian surfaces and felts, such as underlay, is continuing to drive improvements in the recycling infrastructure. There is growing demand from rising numbers of outlets that can find a useful second life for uplifted carpet tiles that can be cleaned and reused by third sector organisations. Opportunities are growing for re-use, and particularly for social benefit which enables this service to be accessed by more people. Social enterprise South Wales-based CRUK member, Greenstream Flooring CIC, is collaborating with housing associations by collecting unwanted carpet tiles from retail and corporate sources. These are sorted and offered for resale as an environmental and low cost flooring option, saving money for social housing providers. Another great example is Nottingham-based CRUK member, Carpet Tile Recycling (CTR), which specialises in the recovery and reclamation of used carpet tiles. In partnership with another CRUK member, Loughton Contracts, CTR removed 30,000 square metres of carpet tiles from Canary Wharf in London. After sorting and grading, some of these recovered tiles found a second life in St Saviours Church in Nottingham when it was refurbished for improved use by the local community. Savings made by using the recovered high performance tiles with Invista Antron速 pile fibre, which still had many years of life left, freed up funds to complete other projects within the building, further extending the benefits of carpet tile recovery.
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Looking ahead, CRUK goals for 2013 include a 23.5% landfill diversion target, plus: ! Increasing reuse, recycling and energy recovery outlets, thus improving choice, collection and transport logistics across the UK. ! Recruiting manufacturers, distributors, retail and flooring contractor members to help support collection infrastructure growth and in turn improve recyclate value. ! Increasing awareness of carpet recycling opportunities and recycler initiatives across the value chain, including waste management and local authority decision-makers. CRUK's ultimate target is 25% landfill diversion by 2015 and by continuing to work together, we are confident we can achieve this. How can NCCA members help in this drive to find higher value for end of life carpets? ! Regular professional cleaning extends carpet life - an environmental advantage being given to your customers. ! Spread the word that clean carpet can potentially have a second life, particularly with tiles. ! Help third sector carpet tile reuse companies locally to refurbish tiles to add value for resale. ! Join CRUK and promote your benefits across the carpet industry - contact Marie Rhodes on 0161 440 8325 or marie@carpetrecyclinguk.com or visit our website www.carpetrecyclinguk.com
Train as a floor sanding professional WE’RE NOW TAKING BOOKINGS FOR OUR NEXT COURSE. LIMITED AVAILABILITY. BOOK NOW! SUCCESSFUL COURSE COMPLETION PROVIDES OPTIONAL MEMBERSHIP TO THE NATIONAL AFFILIATE NETWORK
Pre-finished paradise
Terry Guilford (The Ultimate Floor Sanding Co.)
I
recently attended a seminar on wood flooring, it was a fairly basic affair designed for those entering the industry; consequently for much of the first session I found myself totally in agreement with the speaker. However, after a quick coffee break, two subjects were broached where I found myself largely disagreeing with the opinions of the speaker, a risky business since he is highly respected in the industry and one of the few fully qualified to give evidence in a courtroom in disputed wood flooring cases. So what were those two subjects that were so contentious? Well, the first really wasn't really debated over for very long; our host (using old material) had suggested that floor sanding and finishing was dusty and smelly,
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although very quickly accepted that times and technology had moved on and the latest equipment and finishes no longer suffered from these maladies. The second subject was rather more hotly disputed, however, and we largely agreed to disagree. What was it that caused us to be at odds? It was the subject of prefinished wood flooring. When I started laying wooden floors there were very few pre-finished products. With the exception
of Junckers most were engineered boards. If you wanted a wooden floor it was purchased in its raw state, acclimatised, laid, acclimatised a bit more and then sanded and finished. The flooring came in various grades, number one (the highest grade) was generally only used in the best sports halls, select and better number 2 grades were generally very acceptable and factory grade was ok. The lesser grades would sometimes have open or loose knots in the occasional board, but these would be weeded out during the fitting process. Personally I would never fit them and herein is my first issue with pre-finished floors. Many of these floors seem to have a large numbers of solid looking knots which people find acceptable, what they don't seem to realise however (until the floor is sanded for the first time) is that these knots are in actual fact a resin filler used to fill a hole. So that solid
looking wooden floor is actually a lower quality timber that would have been rejected by any good floor fitter had it been purchased as raw timber. My second point involves what is known as 'over wood' and of course the manufacturers ugly (in my opinion) attempt to conceal it. Over wood is the small lips in the boards caused by the natural expansion and contraction of wood; obviously when the boards are machined they are all the same thickness but site conditions means the individual staves will alter their size slightly. In a floor that is subsequently sanded this isn't an issue as these lips will be removed (much like a properly ground marble floor). In a pre-finished floor the manufacturers apply a small bevel to the sides of each board to help disguise these lips (if you thought they were there for any other reason Continued on next page
COMPETITION WIN A PLACE ON OUR TRAINING COURSE! Would you like to train as a floor sanding professional? Well... this is your chance! Simply identify what you think caused the stain (right) on an oak kitchen work top and, on a less serious note, what you think it resembles, AND YOU COULD WIN A PLACE ON OUR FLOOR SANDING COURSE - WORTH ÂŁ395 + VAT! For your chance to win, email your answers to Terry Guilford at: Terry.guilford@ultimatefloorsanding.com
BIG ! E PRIZ
STILL NO WINNERS... SO SEND US YOUR ANSWER NOW AND IT COULD BE YOU!
HERE’S A CLUE: famine staining
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Continued from previous page originally you were wrong!). The third issue concerns the finish that is applied to these boards. The retailer will tell you that the UV cure polyurethane usually applied to prefinished floors is far tougher than any site applied finishes and they are largely correct. What they don't tell you is that the amount applied is, in many cases, very thin and technically needs site finishing in any case, for this reason, and also to seal the joints. Also these finishes do not have the beautiful natural appearance of the best site finishes but generally look bland and do nothing to
enhance the grain of the timber. So in summary, pre-finished floors can work out cheaper than site finished floors if you buy on price and don't seal them afterwards, but if you do this don't make the mistake of thinking you are getting the best of flooring. Of course there are good quality pre-finished boards out there, but as late-comers to the wood flooring market the UK consumer is not as well informed as his American counterpart and is easily convinced by a smooth talking salesperson. But beware, the issues surrounding cheaply manufactured wood floors sometimes only surface when they are sanded!
NCCA member’s Everest challenge In October, James MacNamara from Cleaner Carpets (m1995) will be climbing to Mount Everest Base Camp to raise money and awareness for the Make-A-Wish Foundation. He is hoping to raise £6500 for the charity. Make-A-Wish FoundationŽ UK is a charity with a single purpose - they grant magical wishes to children and young people aged 317 fighting life-threatening conditions. Make-A-Wish has granted more than 8,600 magical wishes over more than 26 years. Their wishes transform lives! For many families the Make-A-Wish memory can be the last happy memory they have of their child having fun in a magical world, surrounded by family and friends - rather than memories of days and weeks of painful treatments and hospitalisation. The memory
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of the wish may be of their child laughing and enjoying being a princess or zoo keeper for the day or meeting a favourite celebrity. In years to come, the family can look back and remember that special time. James has been training hard at the gym and hiking in preparation for this 18-day gruelling challenge. He is now halfway there with his fundraising and is hoping that his fellow carpet cleaners can help him reach the target he's set himself. Every donation, no matter how small, will help create special memories for these children and their families. All donations will be very gratefully received. If you would like to donate to this charity, please visit: www.justgiving.com/everestchallenge2013
Member referral report
New NCCA Members Jon Massie Liverpool, Merseyside
During the last month there have been 48 recommendations for full members provided by the NCCA.
David Horsfield Dundee, Dundee City
This number is made up of referrals from the NCCA office, as well as potential customers contacting members direct through the website.
Michael Aldridge Portsmouth, Hampshire
3 of these referrals came from members of the public who obtained our contact details from magazine articles.
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IICRC rug cleaning course
Glyn Charnock
I
attended the IICRC Rug Cleaning Course held at The Big Clean at Ewell in Surrey on the 20th to the 22nd May. Organized by Woolsafe, the course tutor was Ruth Travis from Denver, Colorado, also known as 'The Rug Lady', ably assisted by Paul Pearce. There were fifteen delegates on the course from all over the country, with a huge range of experience in cleaning rugs, from Pierre de Wet with his own rug cleaning plant and Jamie Pearson from Cleaning Systems UK, who has been cleaning since he was in short trousers, to people with only a few months in the industry who had shied away from rug cleaning until going on the course. During the three days we covered rug construction, from tribal rugs made by nomadic tribes in the middle east and the US, through factory made hand-knotted pieces, all the way to machine made face-to-face Wilton rugs made in Europe and America. Already I have found it is so confidence inspiring for my clients when I can spend a few minutes looking at their rug and give them an accurate and informed description of where, and how, it was
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made that selling rug cleaning has become SO much easier. The whole cleaning process was covered, including initial survey, pre-clean testing, choice of cleaning method, dry dusting (we all got to play with Pierre's Rug Badger which is a brilliant piece of kit), all the cleaning methods (from dry compound to submersion in a washpit), finishing with drying (including using The Big Clean's awesome centrifuge), blocking to prevent distortion and curling, fringe cleaning, finishing processes and wrapping and storage methods. There was even a section on repairing damage and replacing backings.
Everyone on the course also had the opportunity to bring rugs with them and some of them were cleaned. I took a Chinese rug with me which my client insisted was silk (it wasn't!) and Ruth and Pauls experience revealed some interesting faults and problems which I hadn't noticed, including pile reversal damage, probably caused by
cleaning. Everyone gained a huge amount of really useful knowledge and practical experience. I, for one, am much more confident in selling rug cleaning services to my clients now and know I will be making much more money from this service in the future. Paul is currently applying to IICRC to teach this course, so we will have our very own UK trainer in the near future. I would recommend everyone who cleans rugs to go on this course. Rugs can be difficult to clean well and can be unpredictable in how they react to the cleaning process. This course will furnish you with the knowledge and
Paul Pearce ably assisted Ruth Travis on the course
inappropriate grooming following a previous clean, which didn't become apparent until after it was cleaned - something I could potentially have been blamed for if it hadn't been spotted! This was definitely one of the best courses I have ever attended. Ruth is an excellent tutor, answering every question with a depth of knowledge gained over decades of working with rugs. A fantastic three days of great information, practical demonstrations and hands-on rug
confidence to provide the best possible service to your clients and most importantly, enable you to charge appropriately for the service you are providing.
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Vacuum the carpet first
NCCA Library
V
acuuming is the first and most important step in maintaining a healthy soft furnishing item. So why should the customer regularly vacuum their carpets? The answer is, to remove all the loose soil that has accumulated. More often than not the customer hasn't carried out this basic function satisfactorily, allowing the carpet to 'put on a lot of weight'. Over the months the weight of loose particulate soil left in the pile and the backing, if not vacuumed properly, will equal the weight of the carpet itself. This should be a good enough reason for us to give the carpet (and furniture) a thorough vacuum before we start the actual cleaning process. With over 80% of the soil within a carpet being loose, it is well worth doing and doing properly. The 'no vacuum procedure' means more work on the wand plus more moisture being used, which equals a longer drying time and possible wick back of residual soil contained in the backing. Educate your customer to vacuum properly, therefore keeping the carpet cleaner and leaner. Couple all this healthy vacuuming with a good thorough clean, following the correct procedures and carefully ensuring that no residues are left
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behind, and the result will be a healthy carpet as well as a much 'slimmer' one. Letting your customer know that you will be prevacuuming before starting the cleaning process (and why you will be doing this) is also another excellent selling point when promoting your business, because for every one of you doing the job properly by vacuuming first, there will be ten other cleaners out there who can't be bothered!
How to get the employees you want
Robert Downes (FPB)
The Forum of Private Business (FPB) is a not-for-profit business support organisation focussed on the growth and profitability of small businesses. It offers a comprehensive package of member services to help firms make money and save money. Visit www.fpb.org
E
mployers trying to recruit new staff are being inundated with unsuitable candidates, but struggle to fill vacancies as talented individuals choose to stay put, according to a recent survey. Research from the Chartered Institute of Personnel and Development (CIPD) has shown three quarters of organisations have seen an increase in the number of unsuitable candidates for job vacancies. If you are looking to employ staff, follow these top recruitment tips to attract and select the best candidates: ! Standing out from the crowd is important. If your job advert is going to print, make sure it is well-designed and eye-catching so it jumps off the page and sticks in the mind of jobseekers. In print and online, use an attention grabbing heading and don't be afraid to put a little bit of your company's personality into it; prospective candidates want to get a good idea of the place they could potentially be working. ! Don't be vague in your advertisement either. If
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you want to persuade someone that leaving their current role to come and work for you is a good idea, you need to give them enough information to make an informed decision. By all means, keep the advert short and sweet, but include links to further information including a clear job description and person specification so the applicant knows whether the job is suitable for them. Being specific about what you're looking for should cut down on the amount of unsuitable applicants who think 'I could probably do that'.
! If you have a clear job description and person
specification, this also has the added benefit of making it easier to select candidates for interview by matching their applications to your chosen criteria. ! Your job advert is just that, an advert, so treat it like you would any other promotion and really sell your company. Tell prospective candidates why they should come and work for you? Are you a growing, employee-friendly company? Do you invest in your staff's career development and training along with a great benefits package? If so, tell them about it. You could also ask your existing employees what attracted them to apply and use this information when writing the advert. ! Always do your research. Look at recent job adverts for similar jobs; how much do they pay? How much do your competitors pay their staff? If you're trying to attract the best talent but you're paying the same salary you did ten years ago,
you may be pitching the job at too low a level and that's why you're getting applications from unsuitable candidates. ! Don't just rely on traditional recruiting methods either. Advertising jobs on recruitment sites, with agencies and in local newspapers are still the main channels for finding new employees, but you could also try alternative methods such as letting your professional contacts know that you're recruiting and ask for referrals or use social media to spread the word. Also, if you're hiring for a specialist job, consider advertising in a professional publication like the NCCA rather than general ones. This will guarantee you a more targeted audience and more relevant applications. ! Before you put the advert out there, put yourself in the shoes of a potential applicant and ask yourself, if you were your ideal candidate, would you apply for the job? If the answer is no, then you need to go back to the drawing board. To ensure that you get your recruitment practices right, members of the Forum can access free or discounted HR templates. I For more information on recruitment, call our member helpline on 0845 130 1722.
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Items for sale BUSINESS FOR SALE Small, long-established, reputable NCCA Registered, working carpet, upholstery and soft furnishings cleaning company. Essex based. Owner Operator retiring. To be sold as a complete package only. Mobile HWE and dry cleaning system. Domestic and commercial clients. Genuine interested parties only please to call 07903 497298 and leave details. EQUIPMENT FOR SALE Prochem 250 ft vacuum hoses for truck mount - £150.00. Chemspec hose reel for truck mount plastic - £200. Prochem sadle tank for truckmount 227 litre/60 gallons - £300.00. Contact aquadriinfo@btconnect.com for further information or contact andy on: 07970 544806. VAN AND TRUCKM0UNT FOR SALE - £4000 IVECO van, 2001, very good condition, 2800 cc engine size, 124,000 miles, fitted with shelving, all the necessary hoses, 2 wands go with it + Steam Way Sidekick 6100 truckmount, very good condition with 2165 hours on the clock. As an extra goodwill gesture we will include a rotary jet extractor R X 20, which is worth more than £2000 to buy brand new! Selling price is NON NOGOTIABLE because this very good price for someone maybe looking at starting up in the industry. Interested buyers are more than welcome to come to Market Harborough and test drive the van and truckmount. MOT until end of March 2013 and Tax until end of Feb 2013. Call Angelo on 07949 214588. VACANCY & BUSINESS OPPORTUNITY Experienced full time Carpet and Floor Care Technician required. Own van and equipment an advantage but not essential. Good business incentive package (profit share or buy in). Area coverage M4 corridor from Bristol to London. Apply by email to glynn.norcutt@gnccontractservices.com with full CV, etc.) or telephone: 01672 871882 or mobile: 07831 172743. CITROEN RELAY HDi LWB HR + TRUCK MOUNTED CARPET CLEANING MACHINE VAN: Year-56plate. Miles-38453. TAX-End March 2013. MOT Due-August 2013. Serviced March 2012. TRUCK MOUNT: Chemspec 860 High Heat. Hours-2537.5hrs. This was Chemspec's largest and most powerful petrol truck mount. The same was used as their demonstrator mounted on a trailer. It is designed as a dual wand system so a 2man team can work continuously at impressive distances if required, but equally can be run as a simple wand system. The machine is mounted on the vehicle complete with: large waste tank, large capacity clean water tank, retractable hose reel for easy filling, fuel tank, chemical shelf, 5 x 50' extraction hoses on van mounted reel for easy set up, 5 x 50' solution hoses on van mounted reel for easy set up, 3 x large carpet wands, 1 x Hand Tool, 2 x yellow/black hose pavement ramps, chemical tanks. We have it set up so you can have up to 4 different chemicals ready to go and can simply be switched from one to the other without moving/switching tanks. We have also invested and have installed an Eberspacher cab heater (http://www.eberspacher.com/products/air-heating/) which allows the back of the vehicle to be kept warm overnight during the winter months if the vehicle can't be garaged. This runs independently from the engine. Cost: £10,750+VAT. Contact Peter Booth on: 01553 762762. newslink
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BUSINESS FOR SALE Small, well established carpet, hard floor and upholstery cleaning business (London and Kent borders). Package includes: 57 plate Vauxhall Vivaro LWB Van with 53k miles on the clock, Prochem Blazer GT Truck Mount machine with only 270hrs on the clock, established interactive website (which had SEO programme last year), chemicals, turbo drier, 250 feet of solution and suction hose and van mounted hose reels, together with a property maintenance company name, website and promotional materials. Contact telephone number 020 8309 6517. Sale price: £18,000 O.N.O. EQUIPMENT FOR SALE Mobile container/bin (red) - comes with lid. Heavy duty container on wheels. L55” x W32” x H31”, ideal hose and other carpet clng equipment storage. List price: £199 - selling for £95. Whole room drier/air mover. List price: £534 - selling for £250 (no VAT). Professional spot carpet cleaning machine, one year old, includes vacuum hose plus product cleaning hose - selling for £250 (no VAT). 6 Litre spray bottle (comes with nozzle) - selling for £40. Contact: Chis on: 02380 898 212 or email:mncrostance@googlemail.com or phone Chris on: 07970 040729. TRUCKMOUNT Banclene truck mount complete with base unit, stainless steel 80 gallon recovery tank, 100 gallon solution tank, 150 feet of Vaccuum/solution hoses, floor, stair and various upholstery hand tools, inline heater and misc parts etc..The van has been sold seperately. Selling due to retirement and will consider the highest offer. Call Derek at Aquamaster on 01845 537640 - mobile 07976 218304 or email derek @aquamaster-yorkshire.co.uk CLEANING AND RESTORATION MACHINERY - EQUIPMENT ACCESSORIES Dri-Eaz Dehumidifier 1200 as New Boxed £450.00. Dri-Eaz Sahara Pro TurboDryer - New Boxed £150.00. Dri-Eaz Dri X Airchanger Dehumidifier New Boxed. Normal Price £1900.00. Our Price £500.00. Plus much more. For a complete list please telephone: 07580 182 325 or E-mail: info@restoration-direct.co.uk MACHINERY AND EQUIPMENT 3 Ozone plates 4'' x 6'' to fit Jetazone 600 ozone generator £15.00 for the 3, plus £5.00 p & p. Chemspec stainless steel 4 jet floor wand in good condition - £100.00 plus delivery charge if applicable. Please phone Pete Collins on 07885 804560. EQUIPMENT FOR SALE Prochem bazooka plus citrus gel Good condition £20.00. Extracta electric power sprayer. Excellent condition £40.00. Contact Lester Gale 07949 207777 based in Oxfordshire. RUG CLEANING CENTRIFUGE SPIN DRYER Saves time and energy drying rugs and greatly reduces risk of colour run - 18 months old and worked once per week doing about 15 - 25 rugs at a time, 3 Phase power, 7.5 kw motor, largest rug 3.5 meter and drum size is 39 cm, on 6 wheels so can easily move, comes with spare belts and bearings. Excellent condition. Cost: £6500 + vat. Call Pierre on 01223 863632 / 07554422838.
NCCA Corporate Members + Allied Insurance Services Ltd: 0844 8156211 (I) EQUIPMENT FOR SALE - ÂŁ2950 Top of the range Ashbys Ninja adjustable up to 400psi with inbuilt heater and Hot Solvent Functionality. 2 x25m vacuum hoses, 1 x silencer hose, 1 x wand, 1 x upholstery tool, 1 x dry cleaning solvent tool. Sebo Duo agitator, Sebo Vacuum BS36, 1.5hp blower dryer, Truvox high speed buffer, Prochem Stain Removal kit, 2 x 6 litres pressure sprayers, 1 x 1 litre upholstery / spot sprayer, vinyl mat for Ninja, and 1 terrapaulin sheet, Huge array of chemicals including: Prochem Power Burst, Defoamer, Prochem Pre Spray Gold, Prochem Natural Carpet Cleaner, Ashby's supreme Anti Grease, Prochem Browning prescription, Prochem Fabric and Fibre Rinse, Ashby's Extra Fresh, Prochem Odour Fresh. Box of other bits including shoe covers; brushes, polystyrene pads, measuring jugs, dry compound. All in excellent condition. Selling as my second business is consuming all of my time. Contact Richard 07903 841534
+ Alltec Network: 01763 208222 (C/M/F/T)
The Association advises that all goods are checked to be in a satisfactory condition, and comply to electrical and health and safety standards, etc. It is recommended that equipment serial numbers should be checked to ensure the seller is the legitimate owner. The Association accepts no responsibility or liability arising from any transaction or dispute between the buyer and seller.
+ Cleantec Innovation Ltd: 0870 733 7733 (T/C/W/M)
+ Amtech UK: 01444 232211 (C/M) + Ashby's Cleaning Equipment: 01322 227806 (C/M/E) + Asset Finance Solutions UK Ltd: 01254 584404 (FI) + Bio Productions Ltd (inc. Stapro): 01444 244000 (C) + Camberford Law (insurance brokers): 0208 315 5000 (I) + Chemdry Franchising Ltd: 01482 872770 (C/M/Fr) + Chemspec Europe Ltd: 01274 597333 (C/M/T/D/F) + Cleanerswarehouse Ltd: 01772 434333 (T/C/R/M) + Cleaning Systems UK: 01334 656787 (C/M/T/F) + Cleanpro Software Solutions Ltd: 01582 518467 + Cleansmart Ltd: 0115 8240034 (T/C/R/M/K) + Columbus Cleaning Machines Ltd: 01772 426527 (M) + Dri-Eaz Products Ltd: 01908 611211 (C/M/T) + Dry Fusion UK Ltd: 01772 433711 (C/M/T/W/Fr) + Forum of Private Business: 01565 634467 + Get Booked Up Software: 01405 813665 + Gleaming Insurance (insurance brokers): 0845 4740068 (I)
NCCA Member Benefits
+ Hi-Tec Cleaning Group: 02866 341416 (C/E/F/M/T) + Host Von Schrader Ltd: 0151 347 1900 (M/C)
Adelante Merchant Services: 01628 820500
+ Hydro Dynamix: 01622 664993 (Fr)T)
BeValued - Home Options (specialist claims management - insurance work): Call Shaun Mulvey on 01323 418432
+ McGregor Lloyd (insurance brokers): 0121 706 0616 (I)
Control Account PLC: 01527 882901
+ Nu Life Stone Care Ltd: 0161 480 7284 (M/C)
EMJ Management Ltd (workwear clothing and accessories): 02392 434650 Hibu (previously Yell) - ask for Corporate Advertising Department: 0808 100 7890 HMCA (free legal and counselling helpline): 0117 934 2600 HMCA (medical health cover): 01423 866985 MF Oils (fuel discounts): Call Jake on 01202 339197
+ Mailboxes Etc: 01628 633336 + NSL Restormate: 01670 590099: (M/C/Tr) + Oates Laboratories (Europe): 01772 433711 (C) + Prochem Europe Ltd: 0208 974 1515 (C/F/M/T) + Rainbow International: 01623 422488 (M/C/Fr) + Restoration Express: 01252 726106 (M/C/T/A) + Robert Saunders Marketing Mentor: 08450 537129 (K) + Sebo UK Ltd: 01494 465533 (M) + ServiceMaster Ltd: 0116 275 9000 (M/C/Fr) + Stainshield Ltd: 01372 841467 (C) + Textile Cleaning Solutions: 01934 521155 (M/C) + The Big Clean: 0208 3934778 (M,C,W,K)
Payatrader: 01296 660177
+ The Ultimate Floor Sanding Co.: 00353 91846488 (M/C/Fr)
SiteWizard (website creation): 08450 608860
+ The WoolSafe Organisation: 01943 850817
Thompson Local - ask forCorporate Advertsing Department: 01252 390385
+ Truvox International Ltd: 02380 702200 (M)
TrustMark (Diversity): 0115 9673767
C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E Supply/Repair of Curtains and Blinds / Fi - Finance / Tr - Training.
+ Woodbridge Comercial Ltd: 01279 422220 (C/M)
. . It Yes. doe s lly rea o rk! w
BEFORE
Going Going - Gone
AFTER
Dye Gone offers a unique new package and application device to remove the severest of dye stains including: coffee, tea, wine, hair dyes, paints, candle colours etc. No need to mix - just spray - wait and the stain is gone.* *pre-test carefully and rinse out after stain is removed with cold water after use. Chemspec Europe, Tong Park, Otley Road, Baildon, West Yorkshire, BD17 7QD. Tel: 01274 597333 Fax: 01274 597444 E-mail: info@chemspec-europe.com Website: www.chemspec-europe.com