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Letter From the President

PROUD SPONSOR OF DAY 1 • BREAK AT PAWN EXPO21 • SEE US AT BOOTH 505 KRISTEN WILLIAMS

Executive Director kristen@nationalpawnbrokers.org

MARY KATHERINE MOORE

Director of Marketing and Communications mk@nationalpawnbrokers.org

JODY KUDLESS

Director of Business Development jody@nationalpawnbrokers.org

CHRISTY NORCROSS

Events Director christy@nationalpawnbrokers.org

MEG ANDREWS

Membership Services Manger meg@nationalpawnbrokers.org

MARK CAMPANALE

Digital Communications Manager mark@nationalpawnbrokers.org

VERONICA COSTANZA

Business Development Associate veronica@nationalpawnbrokers.org

AMY KEHOE

Administrative Assistant amy@nationalpawnbrokers.org

Mailing Address:

P.O Box 420 Victor, NY 14564 Phone:817-337-8830

National Pawnbroker is the official publication of the National Pawnbrokers Association (NPA) and is published quarterly. No part of this publication may be reproduced without the written consent of Kristen Williams, NPA Executive Director. Sale or distribution of any or all of the contents of this magazine is prohibited. All rights reserved. For more information on advertising or to obtain additional copies of National Pawnbroker,

call 817-337-8830 or send an email to info@nationalpawnbrokers.org.

EDITOR’S NOTE:This publication is designed to provide accurate and authoritative information on the subject matter covered. It is provided and disseminated with the understanding that the publisher is not engaged in rendering legal or other professional services. If legal advice is required, the services of a competent professional should be sought. Expressed opinions are those of the author and do not necessarily reflect the views of ownership.

©️2007-21 National Pawnbrokers Association: PO Box 420, Victor, NY 14564 (817) 337-8830 NationalPawnbrokers.org

BY JERRY WHITEHEAD & ALAN NELSON

“Why not start enjoying a better quality of life today? Allow the expert coaches to guide you down the pathway of proven techniques on every aspect of the business you may be struggling with today. Been there, done that is our motto!”

SEE YOU AT PAWN EXPO, BOOTH 210 We Help Change the Quality of Your Life

AS TWO OF THE INDUSTRY’S LEADING CONSULTANTS (Pawnshop Consulting Group & PawnTrain), we have an opportunity to witness up close the many struggles and successes our clients experience in their daily lives and operations.

Today, PCG has touched more than 600 clients in 40+ countries around the world and all across the USA as the industry’s leading consultant.

From PCG’s perspective, we have commonly said for the last 20+ years “the industry has changed more in the last 30 years, than in its prior 3,000 years!”

Today, no truer words could be said. We have witnessed much since the introduction of public money 35+ years back, along with advanced technology transforming every aspect of our lives every day.

Many pawnbrokers “claim” they have not had the time, the resources, or the desire to truly take a handle on managing their businesses more proficiently. One of our most common sayings has been, many are just “too cheap to invest” in their businesses to make them run better, more profitably, and provide them with better opportunities to increase the quality of their lives.

Many are struggling to manage their businesses and families, and usually short their families, or their own quality of life, to manage challenges every day just to keep up.

It doesn’t have to be this way. Why not take the plunge and get involved with industry experts with proven methodologies that have been refined from decades of what we know doesn’t work?

Why not start enjoying a better quality of life today? Allow the expert coaches to guide you down the pathway of proven techniques on every aspect of the business you may be struggling with today. Been there, done that is our motto!

Jerry and Alan together have been “hands on” in a range of operations that have generated hundreds of millions of dollars in revenues, loans, and income over the decades for the groups we have had the privilege to actively work with and serve in the industry.

Almost every single client that PCG has worked with over the past 20 years on our first go-around has said, “Why did I wait so long to call?”

Today, Pawnshop Consulting Group’s Jerry Whitehead and Alan Nelson with PawnTrain have simplified ways to improve your personnel, your business, and your quality of life through hundreds of levels of our very affordable personal training courses.

These are all coupled with our handson with the clients to guide them through our compilation of decades of work we have been involved in and created.

We have helped hundreds of clients improve their way of life in their business and in their lives.

We can assist with everything under the sun including: professional staffing and recruitment, quality/workable compensation programs, creating positive culture, enhanced training and productivity programs that transform the lives of the business owners and everyone around them. Want to unlock the mysteries of the next generation of financial metrics? We have you covered there too!

What are you waiting for? We are just one call or click away today. See what hundreds of our clients are already experiencing and how WE can help change the quality of your life today! Initial consultation IS always FREE, and we LIVE to serve!

www.pawnshopconsultinggroup.com

Jerry Whitehead 954-540-3697

www.pawntrain.com

Alan Nelson 904-343-9867

EXECUTIVE OFFICERS

Kerry Rainey

PRESIDENT

Bayou Pawn & Jewelry Hammond, LA Tim Collier

IMMEDIATE PAST PRESIDENT

Pacer, Ltd Little Rock, AR

BOARD OF DIRECTORS

Boyd Naylor

VICE PRESIDENT

Bali Credit Corp San Antonio, TX

Douglas Braswell

TREASURER

Braswell & Son Pawnbrokers Little Rock, AR

David Ashe La Familia Pawn & Jewelry Maitland, FL Edward Bean Suffolk Jewelers, Inc. Boston, MA Bill Dawson LDPM, Inc Morrisville, NC Michael Goldstein Empire Loan Boston, MA

Sean Makovsky Brittex Financial San Antonio, TX Craig McCall DC Management Las Vegas, NV Christopher McCarthy Lowell Pawn Lowell, MA Randi Nell Big Dog Pawn West Jordan, UT Chad Carter

SECRETARY

Chad’s Pawn Shop Lake Charles, LA

Kristen Williams

EXECUTIVE DIRECTOR

NPA Victor, NY

Lisa Little Fieldstone Jewelry and Pawn Conyers, GA

Johnny Whiteside Kendale Pawn Shop Sanford, NC

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