Nautical Digital Online - Autumn 2024

Connecting

you to the people that matter

Sailing Towards Innovation

Shanaka Fernando on GAC Group’s Future in Shipping

PIONEERING EXCELLENCE

Christian Ioannou, CEO of MCTC, shares his journey in the maritime catering industry and the founding vision that has driven the company since 2012.

CHARTING NEW WATERS

Andreas Ioannou, Owner of EPSCO Group, reflects on the company’s evolution since 1995, pioneering advancements in maritime safety services across the globe.

Dear Readers,

Welcome to the October edition of Nautical Digital Online, where we dive into the cutting-edge innovations, leadership insights, and transformative solutions shaping the future of the maritime industry.

Alex Barron Managing Director

EDITOR

Christopher O’Connor

WRITERS

Colin Chinery

Roland Douglas

CREATIVE DIRECTOR

Martyn Oakley

DESIGN SUPPORT

Tony Peek

This issue, we are proud to feature a diverse array of interviews with industry leaders who are navigating change and driving progress. Shanaka Fernando, Group Vice President of Shipping at GAC Group, shares his views on the future of shipping, with a focus on sustainability and digital transformation. Christian Ioannou, CEO of MCTC, reflects on his journey in maritime catering and the company’s commitment to enhancing crew welfare through tailored solutions.

We also hear from Andreas Ioannou, Owner of EPSCO Group, as he discusses nearly three decades of experience in maritime safety and his vision for the future. Christopher Williams of Waypoint Port Services USA takes us through his unique career path and the strategies Waypoint employs to remain customer-focused in an ever-evolving industry.

Innovation is at the heart of this edition, with Vegard Solheim of Kolberg Caspary Lautom AS discussing the company’s commitment to marine safety and Bram van den Boom of TechBinder sharing how human-machine interaction is transforming maritime operations. Julie Clark, Managing Director of Savage Lighting, provides valuable insights into how creativity and sustainability are lighting the way forward in marine solutions.

We also explore the leadership principles of Magdy Sharkawy, CEO of M & Y Marine Services W.L.L, who emphasises trust and collaboration as the foundations of his company’s success. Lastly, Paul Westerman, co-founder of Sea Steward, unveils an innovative app set to revolutionise ship provisioning and inventory management.

This edition is packed with thought-provoking interviews and features, showcasing the innovation, resilience, and leadership that are driving the maritime industry forward. Thank you for joining us as we continue to chart new waters and spotlight the visionaries leading the way.

Happy reading, and welcome aboard!

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Martin Reynolds

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Sailing Innovation:Towards

Shanaka Fernando on GAC Group’s

Future in Shipping

In this insightful Q&A, we explore the dynamic perspectives of Shanaka Fernando, Group Vice President - Shipping at GAC Group. With extensive experience in the maritime industry, Fernando shares his thoughts on the evolving landscape of shipping, highlighting the critical role of sustainability, digital transformation, and innovation. He discusses how GAC Group is preparing to meet emerging trends and challenges while maintaining its commitment to high-quality service standards. As the shipping industry navigates an era of significant change, Fernando’s insights provide a roadmap for future growth and success within GAC and beyond.

Global Operations and Local Expertise:

With GAC’s global reach and local presence in over 50 countries, how does the company ensure a consistent quality of shipping services across diverse geographies and regulatory environments?

As one of the world’s largest shipping agencies, GAC represents more than 3,500 principals and handles over 100,000 jobs annually. In addition to having more than 300 GAC offices in over 50 countries, GAC operates regional hubs staffed by specialists who understand local market dynamics and regulatory environments. This helps ensure a customer-first approach that combines our global reach with local expertise, enabling us to tap into our extensive network to tailor services that meet global, regional, and country-specific regulatory and operational requirements while maintaining a single global standard of excellence.

We also work with a network of trusted partners in locations worldwide where we do not have a direct GAC presence. The GAC Supplier Vetting System (GAC SVS) supports our company in maintaining an effective supplier vetting process, which is essential for our supplier management.

Standardisation is a critical aspect of our business approach. We employ standardised operating procedures and advanced in-house IT solutions across our network, ensuring efficient and secure operations wherever we go. This facilitates seamless coordination of information between offices and guarantees that our services consistently meet the highest quality benchmarks, regardless of location.

The GAC Corporate Academy (GCA), an ISO-certified learning organisation within the GAC Group, offers a range of core and job-specific courses to all staff. Utilising modern eLearning technology, workshops, and practical work-based learning methods, GCA provides programs covering areas such as Shipping Agency Operations, General Data Protection Regulation Awareness, Cyber Security Awareness, and IOSH Managing Safety. These programs are designed to improve business performance, operations, commercial skills, and personal and professional development.

We are committed to upholding the highest levels of the GAC Group’s Compliance and Ethics policy, ensuring that our practices meet rigorous compliance requirements and reflect our dedication to ethical conduct in all aspects of our operations. We emphasise compliance with international standards and certifications, such as TRACE certification and ISO 9001, to uphold strict quality and safety benchmarks. Our Quality Management System (QMS), based on ISO 9001:2015, enables us to document and improve practices to better satisfy the needs and expectations of our customers and stakeholders.

This commitment extends to our adherence to health, safety, security, and environmental (HSSE) standards, reflected in our HSSE Management System, which establishes Group-wide minimum standards for our business activities. This incorporates principles from the International Labour Organisation (ILO) health and safety standards, ISO 45001 – Occupational Health and Safety Management Systems, and ISO 14001 – Environmental Management Systems.

Role in the Energy Sector:

Given your extensive experience in the oil and gas sector and your role in the Middle East, how do you see the evolving energy landscape influencing GAC’s shipping services?

The energy industry is shifting from traditional operations to more sustainable and renewable projects, reducing investment in high-risk, capital-intensive exploration. Greater investment will be directed toward sustainably sourced power, with offshore wind currently dominating. However, other sources such as offshore solar panels and wave/tidal energy will also play a role, and innovative methods of creating sustainable energy are expected to emerge. Alongside the development of new technology, offshore wind, particularly floating farms, will expand into new territories in South America and Africa, similar to how oil exploration ventured into new frontiers and deeper waters.

Despite the accelerating transition to renewable energy, global demand for power continues to grow rapidly, which means a continued strong demand for fossil fuels. This transitional paradox is especially pronounced in the Middle East, which supplies more than one-third of the world’s oil and gas. While countries in the region explore alternative, sustainable energy sources, they also face renewed demand for oil and gas, particularly offshore. As a result, we expect increased demand for cost-effective, fast, and reliable support services, even as the offshore sector encounters significant challenges, including geopolitical issues, supply chain constraints, and stricter regulations.

GAC’s extensive experience in the energy sector, spanning over 60 years, positions us well to adapt to industry changes and emerging trends. Our understanding of local requirements, combined with strong relationships, allows us to quickly and efficiently address customer needs. We specialise in providing an integrated range of tailored upstream and downstream support for energy exploration, development, and extraction, as well as for the growing renewable energy sectors. Our strategic warehousing and yard storage facilities, along with base management hubs in Norway, the Netherlands, the UK, the US, the UAE, Singapore, Brazil, and South Africa, support a wide scope of offshore operations. Our GAC Hub Services team assists many of the world’s leading energy companies on a regional and global basis, from seismic surveys to wind farm installations.

To tackle supply chain challenges, we use regional consolidation hubs in the Middle East to stock critical spare parts with high transportation costs or short shelf lives. This approach provides rig managers with flexible access to necessary components, reducing costs and preventing shortages. Similar solutions are implemented in key energy locations globally. Owning our fleet of vessels, including workboats, tugs, and barges, further strengthens our supply chains. In a competitive environment where customers seek to drive down costs, GAC continually innovates, integrating advanced technologies and optimising processes for greater project and cost efficiency.

Our adaptability is crucial in today’s energy market, ensuring we provide reliable and efficient support to our customers. GAC is well-placed to meet this demand with our existing facilities and the ability to quickly set up and operate new supply bases when and where required. We understand the importance of growing in line with our customers and their projects to provide sufficient and costeffective support services.

Navigating Global Challenges

The shipping industry faces significant geopolitical and inflationary challenges. How is GAC navigating these challenges while maintaining high service standards for its customers?

GAC prioritises commercial resilience, stability, and a measured approach to maintain high service standards. Geopolitical challenges, such as disruptions to trade routes and regulatory changes in different regions, impact the flow of goods and services. Our diverse service offerings and geographical presence allow us to adapt to market changes and continuously evaluate and benchmark against industry best standards, keeping us competitive and agile. By diversifying our portfolio and expanding our footprint, we mitigate risks associated with geopolitical instability and ensure that we can continue to provide reliable services to our clients regardless of external pressures.

Consistency and efficiency throughout our global network, along with the use of advanced technology and digital solutions, enable us to streamline processes to maintain high-quality service standards. By leveraging cutting-edge technologies like real-time tracking systems and automated documentation, we boost our operational efficiency and reduce the margin for error. Technological integration also ensures we meet stringent quality benchmarks and provides transparency for our customers.

We proactively assess risks by evaluating alternative suppliers, shipping routes, and inventory levels, creating robust backup strategies to ensure uninterrupted operations. Regular risk assessments and contingency planning enable us to respond swiftly to unexpected disruptions. By maintaining a network of reliable alternative suppliers and flexible shipping routes, we can quickly adapt to changes and minimise the impact on our supply chain.

Furthermore, optimising inventory levels helps us manage resources more effectively, ensuring we can meet demand even during periods of instability. This comprehensive risk management approach fortifies our ability to deliver consistent and high-quality services, regardless of external challenges.

Innovation and Industry Standards

Innovation is key in the shipping industry. Can you discuss any recent technological advancements or initiatives at GAC?

With Crew Desk Automation in GACagent, GAC’s in-house developed shipping operational system, the update of crew members’ passports and visa files is automated. It also generates crew, passport, and visa entries automatically. By reducing manual work and errors, this feature speeds up processing and ensures that documentation is always up to date, making operations more efficient and reliable.

Our Port Line Up digital solution is a comprehensive online visualisation tool offering real-time updates on port activities, including vessel arrivals, departures, and berth assignments. The standardised, up-to-date information improves voyage planning, reduces administrative workload, and supports better decision-making.

Digital Transformation in Shipping:

How has the digital transformation impacted GAC Group’s efficiency and service delivery in the shipping sector?

Digital transformation requires balancing human expertise with technological innovation to better support our companies in a volatile and highly competitive market. GAC achieves this balance by investing extensively in our in-house IT department and training programs to ensure our workforce can effectively utilise our systems. Our ISO 27001-certified IT processes secure data across all our systems, allowing customers to prevent supply chain breakdowns, avoid delays, and reduce costs.

As the business technology landscape evolved, GAC identified the need to connect its global network of operations more effectively. Aware of the limitations of paper-based documentation, which can slow down supply chains and is prone to human error, GAC adopted automated and digital documentation processes early on. We introduced a proprietary and flexible management system to optimise shipping service efficiency, providing customers with real-time data, KPI reporting, and connectivity with their own ERP systems. This significantly streamlined operations, reduced manual intervention, and increased operational agility, transparency, and responsiveness across the Group.

Cybersecurity is a pressing concern, so ensuring the confidentiality, integrity, and availability of data exchanged over the 100,000 port calls GAC handles annually is crucial to maintaining trust and safeguarding sensitive information. By centralising multiple on-site data centres across 50 countries, GAC migrated to the Azure cloud to increase availability, bolster security, and advance data management. This centralised platform connects all critical systems, suppliers, and the customer network, facilitating seamless data flow. With this infrastructure, GAC can deploy new features 90 percent faster than before, boosting speed and agility in solving business needs.

People-Centric Approach:

As GAC emphasises the importance of people and relationships in its business philosophy, how do you foster a positive and productive work culture within your team?

GAC has a proud heritage of investing in our staff, empowering them to be customer-focused and people-driven. They are always at the end of the phone, offering constant support to promote a truly interconnected supply chain. GAC employees around the world are given the opportunity to upgrade their knowledge through a range of courses offered by the GAC Corporate Academy (GCA), specifically designed to provide them with the training they need to meet the needs of our diverse customers. We also place a premium on their physical and mental welfare, both inside and outside the workplace, offering support when needed and training for staff members to recognise and assist colleagues who may be struggling.

Corporate Culture and Heritage:

Reflecting on GAC’s history and your journey with the company since 1994, how do you think the company’s Swedish roots and seafaring heritage influence its corporate culture and business philosophy today?

Established in 1956 in Kuwait by a team of Swedish shipping executives, GAC Shipping marries the seafaring heritage and straightforward business customs of Scandinavia with the Gulf’s traditions of hospitality and strong personal ties.

GAC’s founder, Bengt Lindwall, believed in people. He recognised that good business was conducted by good people who were inspired, motivated, and valued. He laid down a set of caring values that still guide GAC’s approach to our people, customers, suppliers, and the communities in which GAC employees live and work.

That pioneering spirit and open attitude towards opportunities continue to define GAC today as we expand our geographical reach and range of services while applying an entrepreneurial mindset to new opportunities.

Now, from the Middle East to Africa, Asia, and the Americas, people everywhere have learned they can count on GAC to get the job done professionally and with a smile.

Future Industry Trends

Looking ahead, what are the major trends or changes you anticipate in the shipping industry, and how is GAC preparing to meet these future demands?

The shipping industry is poised to experience several major trends. Cybersecurity remains a top concern as digitalisation continues to expose vulnerabilities that require constant attention. Sustainability is another key focus, with the industry striving to reduce its carbon footprint through alternative fuels, route optimisation, and efficient port operations. Data integration is becoming increasingly important, with customers demanding seamless integration into their systems despite the challenges posed by global standards.

We anticipate significant advancements in the industry, including the increased use of Artificial Intelligence (AI) for predictive maintenance, autonomous navigation, and route optimisation. The shift towards clean energy will continue, with greater adoption of alternative fuels and energy-efficient vessels. Maritime robotics, such as underwater drones, will gain prominence, and energy-efficient technologies will be integrated to lower fuel consumption and emissions. The Internet of Things (IoT) will enhance real-time monitoring of ships and cargo, while immersive reality technologies like augmented and virtual reality will improve training, engineering, and inspection processes.

GAC is preparing to meet the demands and seize the new opportunities these trends bring, ensuring we stay at the forefront of industry advancements and continue to provide innovative solutions.

Sustainable Business Practices:

Can you share insights into GAC Group’s approach to shipping services and how it aligns with the company’s commitment to sustainable practices, as highlighted in GAC’s roadmap to sustainability?

GAC is committed to decarbonising and achieving carbon neutrality by 2050, aligning with global sustainability goals. Our Roadmap to Sustainability is grounded in the United Nations’ (UN) Sustainable Development Goals and focuses on reducing our carbon footprint, promoting renewable energy, and supporting sustainable practices across all operations. By prioritising ‘adapt, innovate, and reduce,’ GAC engages stakeholders to create long-term value while maintaining high service standards.

GAC is part of the Global Maritime Forum’s Getting to Zero Coalition, an alliance of more than 140 companies from the maritime, energy, infrastructure, and finance sectors working to accelerate the decarbonisation of shipping by developing and deploying zero-emission vessels (ZEVs) by 2030.

Our approach includes comprehensive initiatives to assess and manage our economic, environmental, and social impact. For instance, GAC Norway was awarded the EcoVadis Gold standard, reflecting its dedication to sustainable practices across four core themes: Environment, Ethics, Labour & Human Rights, and Sustainable Procurement. This accolade highlights our collective commitment to continuous improvement and provides customers with confidence in our sustainability efforts. As an environmental advocate, GAC Singapore leads the Green Ally Champions, an alliance of 15 companies dedicated to sustainability initiatives supporting the UN’s Climate Action and Partnership for the Goals.

GAC’s operational changes are evident worldwide. Our offices in the Middle East are embracing solar energy, with warehousing facilities in Bahrain, Dubai, and Qatar integrating solar panels and renewable electricity sources. GAC UK has transitioned to electric forklifts in all its warehouses, a move aligned with our sustainability roadmap. Similar initiatives are underway at our offices in Denmark, the Middle East, and Asia, where electric-powered equipment is becoming the norm.

GAC Group is a global leader in integrated shipping, logistics, and marine services, with a presence in over 50 countries. Established in 1956, GAC delivers a wide range of flexible and value-adding solutions, driven by a commitment to quality, innovation, and sustainability. From ship agency services to complex supply chain solutions, GAC helps businesses thrive in dynamic industries worldwide.

https://www.gac.com/

Shanaka Fernando, Group VP - Shipping

Pioneering Excellence: Christian Ioannou’s Vision for MCTC

In this interview, Christian Ioannou, CEO of MCTC, shares his journey in the maritime catering industry and the founding vision that has driven the company since 2012. He discusses the evolution of MCTC, highlighting the importance of tailored solutions and partnerships in enhancing crew welfare and operational efficiency. With a focus on sustainability and innovation, Ioannou outlines the company’s commitment to revolutionising onboard dining experiences and promoting the well-being of seafarers. As MCTC continues to adapt to industry challenges and customer needs, Ioannou’s leadership philosophy and dedication to corporate social responsibility set the tone for the company’s future growth.

Founding Vision:

Can you share the inspiration behind founding MCTC and how the company has evolved since its inception in 2012?

Having worked for ship management and ship-owning companies since 2004, a vital part of my duties as a Catering and Training Supervisor was to visit vessels worldwide, travel with the vessels to ensure that the needs of the crew were met, and create a supportive network as part of my crewing responsibilities. After spending significant time with the entire crew on board, from the Captain to the Cadets, it became evident that both the Deck and Engine departments had the necessary support from their office to address any challenges or requests they might face. However, the catering department lacked an assigned person ashore to communicate with and provide support for any challenges they might encounter.

My background in Culinary Arts, having graduated in Germany, allowed me to offer the necessary support to cooks remotely after returning to the office from my travels. This experience highlighted the need for better communication and support for the catering department while they were on board, facing various challenges.

In 2012, I founded MCTC to address this gap, and we have since evolved into one of the main players in catering management and training in our industry. Serving over 1,100 vessels and supporting our clients with all their catering needs—from supply chain management and training initiatives to motivational and wellbeing programs—has established us as one of the leading catering management and training companies in the maritime industry today.

Catering Competency Development:

MCTC offers a Catering Competency Development Programme. Can you explain what this program entails and how it benefits the crew members onboard?

This program is the flagship initiative of MCTC and marks the beginning of our journey in 2012. Over time, it has evolved into a highly valuable service that we now offer to our clients free of charge as part of our Catering Management and Training packages. The program includes a variety of components such as training packages (both ashore and on board), motivational programs like nutritional support for the crew and their families, webinars, onboard visits, distance coaching while the crew is at sea, digital platforms with access to thousands of recipes and menus, digital supply chain management, standardisation processes for the catering department, green agenda initiatives, and much more.

Simply attending a short onshore course and checking a box is, in MCTC’s view, not the solution to the issues concerning proper meal standards in our industry. Our philosophy is holistic support—ashore, on board, at home, and at sea—not only for the crew but also for their families. Changing life habits cannot be achieved through a simple onshore upgrading course but requires a comprehensive 360-degree support package for the crew and their loved ones.

ABOUT US YOUR NEEDS ARE OUR GOALS

As a ship-chandler in China, AN TAI SHIPPING SUPPLY arranges provisions, bonded stores, spare parts and other maritime services. Customeroriented, strong-track record and financial strength enhance our clients’ confidence in AN TAI as a healthy and long-term partner.

We know that customer loyalty is the key to success. Knowing you’ll return in the future — that’s what makes us the right choice. As you’re aware, every company claims they’re good at what they do, but we’ll skip that. Instead, we’ll proudly claim that we love what we do. We’re marine people, and we ensure it shows in our work. That’s a promise.

OUR ADVANTAGES

Time & cost saved Own warehouse and local suppliers are placed in adjacent area of major ports that we serve. The delivery charge, as well as custom charge can be saved. With field staff, we are able to arrange last minute requests either via own office or via national contractor.

The go-to source, local one-stop shopping With on-site personnel, we ’ re able to arrange last minute requests for provisions, bonded stores, etc, either through own office or through our large network of approved suppliers at short time.

Daily procurement we buy fresh fruits and vegetables from local market daily.

Preferential price Compared with ports in neighborhood country, the unit price is much inexpensive with same quality and quantity.

Pragmatic experiences We have grow into be integrated after many years of developing. Market sources and stable sources help to ensure the variety and quality of provisions.

AN TAI Shipping Supply Co., Ltd

E-MAIL: antaisupco@163.com | info@antaisupco.com | Hongkong@antaisupco.com Head office (TIANJIN): No. 1611 Baoshan Road, Binhai District, Tianjin, China Branch Office (SHANGHAI): Lane No. 1258, Yixign Road, Baoshan District, Shanghai, China Branch Office (Hongkong):Rm.l902,Easey Commercial.Bldg.253-26T,Hennessy Road, Wanchai; Hong Kong

STORAGE AND WAREHOUSE

Abundant stock to meet your needs. We have our OWN warehouse in major ports and their location is adjacent to local ports, which ensures that we can meet customer urgent requirements without delay. At the same time, our fully integrated stock control system ensures that we can have complete control over cost and availability.

Partnerships and Collaborations:

MCTC has partnered with several major shipping companies, such as TORM and Hapag-Lloyd. How do these partnerships enhance your services and what have been some key successes?

It is extremely valuable to us to have clients with such strong market reputations as TORM, HapagLloyd, Navigator Gas, Hafnia Tankers, BW LPG, Teekay Tankers, and many others. All of our clients share our commitment to creating a better working environment and promoting healthier living on board their vessels. We LISTEN to our clients. Instead of offering a standardised package of services, we take the time to understand what is important to them. We then design and tailor our offerings to meet their specific needs, ensuring they receive the best possible service.

We present our clients with a detailed project plan, guaranteeing that everything we promise to deliver is completed ahead of schedule, with set milestones throughout the year. We have received very positive feedback from clients regarding the reduction of diet-related chronic diseases on board and the promotion of healthier eating habits. While these results cannot be achieved overnight, we are fully committed to our clients for the long term, and for that, we need their ongoing support.

There must be a good reason why more than 1,100 vessels of clients have entrusted us with this important task in the very short period of five years.

Impact of Nutrition on Crew Well-being:

How does providing nutritious meals impact the overall well-being and productivity of the crew, and what measures does MCTC take to ensure high nutritional standards?

Let’s face it: the only thing that one looks forward to when on board a vessel is mealtime. If these meals are not up to standard or do not remind the crew of home, it can be a demotivating factor for many. When do we connect with each other? During dinners. Families always come together on holidays and during mealtimes. The same applies to our colleagues on board the vessels. They are far away from home, and their closest companions are the rest of the crew members. They need to spend time together and connect. This can only be achieved during mealtimes.

However, imagine if the meals served on board are of poor quality. The whole experience is destroyed; connections are not made, and the meal experience becomes counterproductive. Apart from the social aspect related to meals, a balanced diet is a necessity.

We need to ensure that everyone on board has access to a balanced diet that the cooks may sometimes struggle to provide. This is where we offer our support and guide the cooks by sharing menus that are appropriate for the nationalities on board, while also considering religious requirements.

Each daily menu must be developed to ensure that all crew members have access to healthy, balanced meals. Our goal is to design menus that meet daily nutritional recommendations and provide guidelines on how to prepare nutritious meals. The daily challenges they face significantly influence their health and well-being. The high demands of their work schedules often force them to rush through meals and choose ready-made food that is high in sugar, fat, and calories.

We emphasise educating all crew members on how to choose healthy foods and provide them with alternative options to meet their nutritional needs. We support them on a personal level regarding their dietary requirements based on their health history to avoid deficiencies and address possible health conditions. Knowledge is one of the greatest assets because it can influence them to change their lifestyle and prevent the development of chronic diseases.

BRINGS GOOD THINGS

HOUSTON, TEXAS

GALVESTON, TEXAS

FREEPORT, TEXAS

TEXAS CITY, TEXAS

PORT ARTHUR, TEXAS

PORT NECHES, TEXAS

NEDERLAND, TEXAS

SABINE PASS, TEXAS

BEAUMONT, TEXAS

ARANSAS PASS, TEXAS

CORPUS CHRISTI, TEXAS

POINT COMFORT, TEXAS

CAMERON, TEXAS

BROWNSVILLE, TEXAS

LAKE CHARLES, LOUISIANA

KENNER, LOUISIANA

NORCO, LOUISIANA

BELLE CHASSE, LOUISIANA

POINTE A LA HACHE, LOUISIANA

NEW ORLEANS, LOUISIANA

VACHERIE, LOUISIANA

VIOLET, LOUISIANA

CONVENT, LOUISIANA

PORT FOURCHON, LOUISIANA

CARVILLE, LOUISIANA

BATON ROUGE, LOUISIANA

PORT ALLEN, LOUISIANA

VENICE, LOUISIANA

PASCAGOULA, MISSISSIPPI

MOBILE, ALABAMA

Deckhouse Ship Supply: Your Trusted Partner Across the US Gulf and Beyond

It is with great enthusiasm and commitment that we present Deckhouse Ship Supply, your dedicated partner for all maritime needs across the US Gulf region. From the southern coast of Brownsville, Texas, to the eastern shores of Mobile, Alabama, our services cater to every ship chandling requirement your vessel may have, regardless of location. With two strategically positioned operational offices in Houston and New Orleans, we are exceptionally well-placed to deliver a comprehensive range of supplies directly to your vessel—whether docked offshore, berthed in port, or anchored in any of the regional anchorages.

Our extensive inventory includes perishables, deck and engine items, store goods, bonded merchandise, and essential chemicals. We understand the critical nature of timely and efficient supply delivery, and our team is equipped to handle the diverse needs of your vessel with precision and care. Wherever you are in the US Gulf, we ensure our services are reliable, prompt, and meet the high standards you expect and deserve.

Expanding our reach globally, we also operate a remote sales office in Istanbul, Turkey. This strategic location allows us to offer 24/7 support, ensuring that no matter where your vessel is or the time of day, our dedicated team is available to assist. Life at sea isn’t bound by conventional business hours, and our ship chandler services are designed to be as flexible and responsive as your operational needs demand. Our experienced team, many of whom have backgrounds in the marine industry or are former seafarers, brings a deep understanding of the maritime world. This insight drives our commitment to providing not just basic supplies, but a suite of value-added services.

These services include freight clearance and forwarding, cash-to-master delivery, and the storage of spare parts—all crucial for the smooth operation of your vessel. Our ability to manage these complex logistics efficiently underscores our dedication to being a reliable partner. We pride ourselves on maintaining an extensive stock of provisions and deck and engine supplies, allowing us to meet the challenges of schedule changes and ensure you receive the quality products you need.

Deckhouse Ship Supply is further supported by our sister companies, Deckhouse Communications and United Safety Services. These entities specialize in air time solutions, safety equipment, and fire-fighting and life-saving appliances. This integrated approach ensures that all your communication, safety, and ship chandling needs are met under one comprehensive service umbrella.

Our strong connections with industry partners reinforce our capability to deliver exceptional service. Your satisfaction is our priority, and we are committed to meeting your needs with the high level of service quality that defines Deckhouse.

We look forward to serving you and ensuring the seamless operation of your vessel with the utmost dedication and professionalism, ready to become your trusted maritime partner.

Sustainability Practices:

What sustainability initiatives has MCTC implemented in its catering services to reduce food waste and promote environmentally friendly practices?

MCTC is actively advancing sustainability in its catering services through several key initiatives. The company implements customisable 4-week cycle menus via its Estia platform, providing access to over 1,000 weekly menus and 2,000 recipes. This approach helps manage food waste by catering to specific dietary needs and using the planning calendar tool to create precise requisitions, ensuring that only necessary ingredients are ordered and prepared.

Additionally, MCTC is developing a Carbon Emissions Database for every food product on its requisition list, set to be available by the last quarter of 2024. This database will empower clients to make environmentally conscious food choices.

In an effort to reduce single-use plastics, MCTC is conducting case studies with vessels equipped with water filtration systems to monitor reductions in plastic bottle usage. The company has also signed the IMPA SAVE Pledge, committing to eliminate single-use plastic drinking water bottles on board by 2025.

Moreover, MCTC has assessed its suppliers’ environmental practices through a comprehensive survey, leading to initiatives that encourage the use of biodegradable wrapping film, reusable materials for pallet packaging, and other eco-friendly practices. These efforts are supported by ongoing educational initiatives that drive behavioural changes among collaborators, ensuring a sustainable supply chain and reducing the overall environmental impact of MCTC

Adapting to Challenges:

The maritime industry faces various challenges, including those brought by the COVID-19 pandemic. How has MCTC adapted its services to meet these challenges?

We were fortunate that most hybrid working methods had already been implemented at MCTC prior to COVID-19. When the announcement came that we should all stay at home, it took only a few hours to close the office and transition operations to a remote setup. As a result, MCTC did not face significant challenges in this regard, as processes for working online were already in place. Supporting our clients to ensure that their vessels received all the necessary provisions remained essential. More and more existing clients, as well as new ones, sought our assistance in restricted areas where strict lockdowns were enforced.

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YEARS

G. PIEROTTI Ship Supplier Ltda.: 75 Years of Tradition and Innovation

G. PIEROTTI proudly celebrates its 75th anniversary in 2024, standing as a beacon of tradition and excellence in the maritime supply industry. As the official successor to Mansueto Pierotti & Filhos Ltda., the company has built on its rich heritage to become a trusted name in maritime services, consistently delivering high-quality products and solutions to ships and ports across Brazil.

Founded on a commitment to quality and customer service, G. PIEROTTI has remained true to the core values established by its predecessor. Over the years, the company has not only maintained its dedication to providing reliable ship supplies but also embraced innovation, continuously adapting to meet the evolving needs of the maritime sector. The Pierotti name has become synonymous with trust and expertise, a reputation forged through decades of hard work and a relentless focus on excellence.

As the company reaches this significant milestone, it is setting its sights on further growth and expansion. A key part of this strategy is the recent acquisition of a new warehouse, boasting 5,000 square meters of space, more than doubling the company’s current storage capacity. This expansion will allow G. PIEROTTI to better serve its customers by improving inventory management, increasing efficiency, and enhancing its ability to meet the growing demands of the maritime industry. With this larger facility, the company is positioned to expand its product range and further solidify its position as a leader in the ship supply market.

In addition to boosting its operational capacity, G. PIEROTTI is focused on territorial expansion, starting with the opening of a new branch in Paranagua, one of Brazil’s most important ports, by 2025. This strategic move will enable the company to serve clients in the southern region more effectively, offering faster and more personalized service. The Paranagua branch marks the beginning of a broader expansion plan that will extend G. PIEROTTI’s reach to new markets, ensuring the company remains at the forefront of the maritime supply industry for years to come.

Sustainability is another cornerstone of G. PIEROTTI’s business philosophy. The company is deeply committed to implementing environmentally friendly practices throughout its operations and consistently seeks ways to minimize its environmental impact while continuing to deliver the highest level of service.

Investing in its team is also a top priority for G. PIEROTTI. The company recognizes that its people are its greatest asset and has made significant investments in training and development to ensure that its workforce remains knowledgeable, skilled, and motivated. By fostering a culture of continuous improvement, G. PIEROTTI ensures that it is not only meeting current industry standards but setting new ones.

With 75 years of success behind it and ambitious plans for the future, G. PIEROTTI Ship Supplier Ltda. is poised to continue its legacy of excellence, innovation, and sustainability for decades to come.

Training and Development:

How does MCTC ensure that its galley staff are well-trained and up-to-date with the latest culinary skills and safety protocols?

At MCTC, we believe that onboard meals are vital not just for taste but for the health, safety, and well-being of the entire crew. Founded in Cyprus in 2012, we’ve grown into a global leader in maritime catering management, driven by a mission to revolutionise onboard dining through culinary excellence and thorough safety standards. Our team, including former chief cooks with onboard experience, provides continuous support to galley crews, ensuring they maintain high standards. We also create a safe space onshore where galley staff can seek assistance, addressing challenges and fostering their ongoing development.

Comprehensive Training Programs

MCTC’s training programs equip galley staff with the latest culinary skills and safety protocols to meet the diverse needs of seafarers. Our 360-degree development program offers tailored courses for both onshore and offshore settings, including:

Safe Food Handling and Nutrition Course: This e-learning program emphasises the importance of food safety and nutrition, ensuring that all meals prepared onboard meet the highest standards of health and safety. Following the completion of this course, MCTC conducts post-course feedback to monitor the performance of galley crews, ensuring they maintain high standards. If areas for improvement are identified, further training or guidance is provided.

Onshore Courses: Our onshore training includes both theoretical and practical sessions aimed at improving the skills of cooks. These courses focus on areas such as efficient kitchen management, cooking methods, menu planning, and baking, all designed to enhance meal variety and nutritional quality onboard.

Trade Tests: To ensure that galley crews are equipped with the required knowledge and skills, we offer trade tests that assess their competencies in galley operations. These tests help identify areas where additional training might be needed, ensuring that crew members are fully prepared to meet the demands of their roles.

Briefings: MCTC conducts online briefing sessions prior to galley staff’s embarkation to their vessels for their next assignment. These sessions cover the vessel’s catering management performance, any past challenges, the progress of the onboard courses, a demonstration of MCTC’s software, and provide an opportunity for participants to ask questions.

Customised Training and Special Training Activities: Recognising that each vessel and crew may have unique needs, MCTC offers customised training. These specialised programs can be delivered both onboard and onshore, addressing specific challenges and requirements to ensure that our clients receive a tailored approach to culinary excellence.

Ongoing Support and Innovative Initiatives

MCTC’s commitment to excellence extends beyond training. We also engage our clients’ crews through a variety of initiatives designed to foster continuous learning and improvement:

Cooking Competitions: MCTC invites catering staff aboard their vessels to participate in motivational cooking competitions during the festive period at the end of the year. A subject is announced each year, and the catering staff from each vessel are eligible to participate. The winner from the customer’s fleet receives an award from MCTC, promoting culinary excellence and healthy competition.

Webinars: We offer quarterly webinars that cover topics such as health and nutrition, food safety management, culinary development, and more. These webinars provide an interactive platform for crew members to learn and ask questions about the presented topics.

Onboard Visits: Our culinary training consultants visit vessels to spend time with the catering staff, offering support in all catering-related areas. During these visits, issues such as menu development, recipes, safe food handling, challenges in the galley, food waste, and inventory management are discussed. After the visit, MCTC provides a comprehensive report and detailed feedback to the customer.

Cook’s Day: Celebrated on May 30th, Cook’s Day is dedicated to the cooks on board vessels. We organise an event where any crew member can cook or bake to show appreciation to their cook, fostering a sense of community and recognition.

Newsletters: We issue biweekly newsletters prepared by our experienced food nutritionists, food technologists, and culinary training consultants. These newsletters provide valuable insights on healthy living, nutrition tips, and proper food storage techniques, directly supporting the wellness of your crew.

Established in 1993, RMS Group is a premier one-stop marine supply and service provider. We specialize in delivering Reliable & Responsive marine services worldwide, encompassing marine supply, technical services, and logistics solutions.

With a solid foundation that includes 17 offices, warehouses exceeding 50,000 m², and 11 workshops strategically positioned world widely, RMS is dedicated to providing cost-effective and customer-oriented solutions for international shipping clients, making your voyage simpler and safer.

China: RMS Marine Service Company Ltd.

Korea: ACE-RMS Marine Service Co., Ltd.

Singapore: RMS Marine & Offshore Service (Singapore) Pte. Ltd.

Europe�RMS Marine Service B.V.

UAE: R M S Middle East Ship Services L.L.C

USA: RMS Marine Service US LLC

Find out more at: www.rmsmarineservice.com

Asia Pacific’s One Stop Marine, Offshore Supply and

Sinwa - Your Trusted Marine, Offshore Supply, and Logistics Partner!

Sinwa is the Asia Pacific region’s premier provider of marine, offshore supply, and logistics services, offering a comprehensive range of solutions. Founded in Singapore, Sinwa has earned a strong reputation for reliability, operational efficiency, and unwavering commitment to delivering high-quality services.

Sinwa is committed to continuously enhancing our Quality, Environmental, Health & Safety systems, ensuring adherence to international standards. We are certified in ISO 9001, ISO 14001, ISO 22301, ISO 45001, and ISO 22000, reflecting our commitment to excellence and our dedication to meeting the needs of the global maritime industry.

With a robust network spanning four countries, this network enables us to deliver seamless, dependable services to vessels navigating critical maritime routes, ensuring smooth operations and minimizing downtime for clients. Whether it’s a new building supply or a quick turnaround at the port, Sinwa delivers excellence with every delivery. Ready to experience the Sinwa advantage? Contact us today to learn more about our topnotch services and how we can support your operations.

Email: sinwa@sinwaglobal.com | Website: www.sinwaglobal.com

Corporate Social Responsibility:

Can you discuss some of MCTC’s corporate social responsibility initiatives and how they contribute to the maritime community and beyond?

MCTC demonstrates a strong commitment to corporate social responsibility (CSR) through a variety of initiatives that benefit the maritime community and society as a whole. At the core of MCTC’s CSR strategy is sustainability, which is embedded in the company’s operations. This includes a focus on environmental stewardship, as evidenced by its adherence to the ISO 9001 and ISO 14001 standards. These standards ensure that MCTC promotes sustainable practices and continuous improvement while fostering social responsibility in all aspects of its business.

Employee well-being is a top priority for MCTC. The company offers various programs to support both physical and mental health, including Stand-Up Paddleboarding (SUP) sessions, rooftop yoga classes, beach volleyball, gym memberships, and one-on-one nutrition consultations with an inhouse nutritionist. MCTC also addresses employee mental health through confidential support services and flexible working arrangements, such as remote work options and flexible hours, helping employees maintain a healthy work-life balance.

In addition to wellness programs, MCTC promotes employee engagement through a variety of social activities and celebrations throughout the year, such as summer and end-of-year parties, fostering a sense of camaraderie and teamwork. The company also emphasises employee development, offering ongoing training programs, internships, and culinary training for chefs onboard vessels.

MCTC seeks to provide equal opportunities for employment, career development, and equitable remuneration, and its workforce diversity supports this principle. This commitment is evident in the company’s workforce statistics, which highlight the richness and variety of its team. Embracing a multicultural environment, MCTC’s team comprises individuals from 17 different nationalities, creating a tapestry of perspectives and experiences. Language diversity is also celebrated, as employees speak 20 different languages, cultivating a truly inclusive work environment.

MCTC also plays an active role in the wider community through charitable activities, such as organising and participating in events like the “One Dream One Wish” fundraiser, the Run for Seafarers Marathon, and internal charity initiatives that raise funds for families in need. The company’s commitment to community engagement, sustainability, employee well-being, and diversity is central to its CSR strategy, reflecting its values of inclusivity, social responsibility, and support for the maritime industry and beyond

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Customer Feedback and Improvement:

How does MCTC incorporate customer feedback into its service improvement processes, and can you share an example of a significant change made due to customer input?

Solution-based services are central to MCTC’s philosophy. While we offer market-leading packaged services, we also take great care to understand the exact challenges our clients face. Whether it’s optimising the supply chain or developing their cooks and transforming the galleys on board into efficiently run departments, we work closely with clients to develop a customised project plan for the upcoming 12 months.

Throughout our service delivery, our team maintains constant communication with clients to ensure that their expectations are met. A key improvement suggested by one of our clients was to further enhance our reporting. Since then, we have significantly refined the analytical aspects of our client reports, which are now much more comprehensive and have been well-received by our clients.

Future Innovations:

What future innovations or new services can we expect from MCTC to further enhance the dining experience and health of seafarers?

We envision taking catering management and training to the next level. Holographic training and remote support for our galley crews are areas we are currently developing. With the rapid improvement of onboard internet connectivity, we are confident that these offerings will soon become a part of our services. Innovation never stops. At MCTC, our philosophy is to reinvest in our valueadded services every year to ensure that every single need of our clients is met.

Charting New Waters

Andreas Ioannou’s Vision for EPSCO Group

In this insightful interview, Andreas Ioannou, Owner of EPSCO Group, shares his journey and the core principles that have driven the company since its inception in 1995. With nearly three decades of experience in the maritime safety and service industry, Andreas reflects on the challenges and milestones that have shaped EPSCO into a leading provider of global fleet safety services. He discusses the company’s innovative approaches to client relationships, technological integration, and sustainability initiatives, all while maintaining a commitment to exceptional service. As EPSCO approaches its 30th anniversary, Andreas outlines his strategic vision for the future and the steps being taken to navigate the evolving maritime landscape.

Founding Vision:

Can you share the story behind the founding of EPSCO Group in 1995 and what inspired you to establish the company?

I was working for a major marine supplier in the early 90s but felt unhappy in what I perceived as a stifling corporate environment, where the bottom line was prioritised over providing excellent service. A turning point for me occurred during a customer visit when a superintendent shouted at me from across their office, stating that it had cost them less to fly a team from the UK to Rotterdam than to use our local service team for a safety inspection.This incident made me realise that I should be providing solutions that benefit my customers rather than merely selling a product.

I left that position and set up EPSCO in January 1995. I am not ashamed to admit that the first couple of years were incredibly tough. I had a tiny office, a fax machine, and a PC. I could not afford air conditioning, and as you may know, summers in Cyprus can get very hot. So, I spent every day going out and knocking on doors. I had relationships with customers, but I had to prove that I could deliver on my promises, and it took time to gain their trust. Thirty years later, we have a team of about 32 people, four offices, and our own FFE servicing facilities in Rotterdam.

Milestones and Achievements:

EPSCO Group will soon complete 30 years. What have been some of the greatest milestones and achievements for the company over the years?

We were one of the first companies in the industry to introduce the concept of fixed fee fleet agreements for safety services in 2007. Since then, we have been imitated by much larger companies, but none have maintained the simplicity and effectiveness that we offer.

In 2008 and 2009, we opened our own sales offices in Hamburg and Singapore, respectively. In 2021, we made a significant investment in our own service facilities and sales office in Rotterdam, completing a 100% takeover this year.

In the past year, we have also undertaken a complete overhaul of all our management systems, which has provided us with much better control and oversight of our operations, allowing us to enhance our service to customers.

Global Fleet Safety Service:

Your Global Fleet Safety Service Agreements are a significant part of your offerings. How do these agreements benefit your clients in terms of safety, efficiency, and cost-effectiveness?

It’s said that safety constitutes 1% of the budget but generates 95% of the headaches. Clients may have to arrange for BA Sets to be inspected in one port, fire extinguishers in another, and CO2 inspections elsewhere, among other tasks. This incurs costs not only in terms of pricing, transport, and overtime but also in the time they spend coordinating these services instead of focusing on their core operations.

We alleviate that headache for our clients, allowing them to concentrate on more pressing matters.

As mentioned earlier, we were one of the first companies to introduce this concept, born out of a desire to simplify safety services. Our agreement provides customers with a single price anywhere in the world, enabling effective budgeting while harmonising all their certifications by minimising the number of service calls required.

Additionally, we manage all service reminders and maintain all certificates on their behalf. Clients can access this information through our secure servers, where they can view service dates, check what services we have completed, and download certificates at their convenience.

Our Global Fleet Safety Agreements are designed to be straightforward, with no hidden clauses!

Technological Integration:

How does EPSCO integrate new technologies, particularly in cybersecurity and marine safety, to stay ahead of industry trends and ensure the highest standards of safety?

We have invested significantly in improving and automating our management systems, providing us with a comprehensive view of customer preferences and buying trends to better assess their needs. Additionally, we have implemented regular penetration testing as part of our cybersecurity regime to identify and address any vulnerabilities within our systems, ensuring they are resilient against the latest attack techniques.

We also pay close attention to all SOLAS/IMO updates and ensure our customers are kept informed about these changes.

In terms of marine safety, our senior personnel maintain constant communication with manufacturers and developers of safety products to stay abreast of new innovative offerings. We anticipate bringing a couple of major developments to market in the upcoming year.

Sustainability Initiatives:

What sustainability practices has EPSCO implemented to reduce environmental impact, and how do these initiatives align with global maritime regulations?

In today’s business world, being environmentally friendly and socially responsible is more important than ever. At EPSCO, we are working hard to make a positive impact, focusing on both environmental sustainability and community involvement. Our company is committed to reducing our environmental footprint and has implemented a range of green practices. These include a target of becoming paperless, boosting energy efficiency, expanding recycling programs, and reducing carbon emissions through the use of mild hybrid company cars.

Since the pandemic, we have limited our travel and decided to continue this practice as much as possible by holding online meetings rather than flying, except when absolutely necessary. One of our key goals is to achieve a zero-waste operation, further reducing our carbon footprint.

A significant part of this effort involves partnering with suppliers who also prioritise sustainability. By choosing eco-friendly packaging and encouraging a circular economy, we work collaboratively with our suppliers to minimise waste and tackle issues like plastic pollution and climate change.EPSCO is also a member of CYMEPA (Cyprus Marine Environmental Association) and supports all their locally based activities.

Our dedication extends beyond environmental issues. We actively participate in and support various charitable initiatives. Employees volunteer for local events, such as the Distinguished Gentleman’s Motorbike Ride for Prostate Cancer, blood donation drives, and work at animal shelters. We also donate all safety equipment and clothing required by a local volunteer firefighting team engaged in combating forest fires here in Cyprus, and we participate in community events such as the IMarEST clay shooting day.These efforts contribute to creating a positive and supportive work environment where employees feel proud of their company’s impact.

Additionally, as part of our commitment to reducing environmental impact in our sales activities, we have taken on the representation of a UK-based company, Sonihull, which produces ultrasonic antifouling systems. These systems assist vessels in saving fuel, reducing CO2 emissions, minimising the need for biocides, and preventing invasive species from being transported to other regions through 100% green technology. Ethical business practices are a priority for me personally. I value honesty and fairness in all our dealings and expect the same from our partners. This commitment to doing the right thing has earned EPSCO a reputation as a responsible and respected business.

Employee Development:

How does EPSCO approach employee training and development, and what initiatives are in place to ensure the welfare and growth of your staff?

At EPSCO, we recognise that staff development and employee welfare have a direct impact on productivity. A company, any company, is nothing without its people.

We encourage ongoing mentorship and coaching for our newer team members, as well as the coordination of one-on-one meetings to keep communication open and honest.

Some of our key initiatives include in-house presentations and training from our resident fire services expert, regular team meetings to discuss any questions or issues, trips to supplier facilities, and visits to exhibitions and conferences. We also encourage our team to participate in maritime events and to take memberships in organisations such as WISTA or YoungShip.

To further support our staff’s well-being, we arrange regular team-building events, social gatherings, and informal evenings out for drinks, all aimed at boosting morale.

Given the nature of our industry, our team must be available 24/7. Therefore, we offer flexibility with working hours and remote working arrangements to ensure that our employees’ family obligations are met.

Client Relationships:

EPSCO services approximately 3500-4000 vessels annually. How do you maintain strong relationships with your clients and ensure their needs are consistently met?

With a global network of service centres and partners, we can support our clients wherever their ships are located. This extensive reach ensures that we provide consistent service across different regions.

We have purposefully remained a small, proactive, and agile outfit. We prioritise our customers’ needs far more than simply “selling services.” Regular contact with our clients, whether through visits or online meetings, is essential. We frequently ask for their feedback on how we can improve our service offerings. This proactive approach helps us stay attuned to their evolving needs and preferences.

Each customer is assigned a dedicated account manager who serves as their primary point of contact. This ensures personalised service and a deep understanding of each client’s specific requirements.

Our fleet agreements are not a “one size fits all.” We tailor our agreements to meet the unique needs of each client, ensuring that we provide solutions that are both effective and efficient. This customisation helps build trust and fosters long-term partnerships.

We understand the importance of timely service in the maritime industry. Our processes are designed to be efficient and reliable, ensuring we consistently meet our clients’ schedules and deadlines.

“Information is king.” We maintain clear and open communication channels with our clients, providing them with regular updates on the status of their services. This transparency builds trust and ensures clients are always informed.

Finally, from a personal point of view, maintaining personal contact with our customers is crucial. Being available to take a call at any time and discussing any concerns directly, rather than relying solely on email, is important to me.

Industry Challenges:

What are the biggest challenges facing the maritime safety and service industry today, and how is EPSCO addressing these challenges?

There are several challenges currently facing the maritime safety and service industry, including the prevailing geopolitical climate. Ongoing geopolitical tensions significantly impact global trade and maritime operations. To navigate these complexities, we stay agile by closely monitoring developments and adapting our strategies accordingly.

The maritime industry is highly regulated, with stringent international, regional, and national regulations that are constantly evolving. At EPSCO, we ensure that we stay updated on the latest maritime regulations, which allows us to maintain compliance across our services and solutions. We have implemented robust compliance management systems to effectively monitor and manage regulatory requirements.

Another major challenge is the increasing digitalisation of maritime operations, which makes the industry more vulnerable to cyberattacks that can compromise safety and operational efficiency. As mentioned earlier, we conduct regular penetration tests on our systems to ensure they are resilient against potential attacks.

Additionally, we face challenges in remaining competitive amidst rising costs, increased competition (some of which may not adhere to ethical practices), and price pressures from ship management companies. We strive to remain as cost-effective as possible by continually improving our processes to enhance efficiency.

However, we believe there is inherent value in the services we provide. We refuse to compromise on quality, and while we do our best to be competitive, we do not claim, nor do we aspire to be the cheapest option. We will not cut corners, nor will we partner with any entity that engages in such practices.

Future Vision:

What are your strategic goals for EPSCO Group in the next five to ten years, and how do you plan to achieve these goals while continuing to innovate and expand your services?

Our goal is to continually improve our operations, and we plan to open more of our own servicing facilities in various regions over the next few years. This expansion will provide us with tighter control over the quality of service we deliver, a success demonstrated by our station in Rotterdam over the past three years.

Additionally, we will focus on innovative and sustainable new technologies that enhance safety on board. By integrating these advancements into our service and supply offerings, we aim to differentiate ourselves from our competitors.

EPSCO (Cyprus) Ltd. offers global marine safety and technical services, including lifeboat inspections, diving operations, and dry-docking solutions. With a network of over 350 service stations, EPSCO ensures compliance with international maritime standards.

Andreas Ioannou Owner of EPSCO Group

Steering Success

Christopher Williams on Operations at Waypoint Port Services

In this interview, we delve into the professional journey of Christopher Williams, Operations Manager for North America at Waypoint Port Services USA LLC. With a rich family history in maritime and nearly a decade of military service on U.S. nuclear submarines, Christopher’s transition into the commercial maritime sector was seamless. He shares insights into his role at Waypoint, detailing the company’s commitment to innovative and highquality service in port operations. Christopher also discusses the challenges faced in the industry, the importance of teamwork, and the strategies Waypoint employs to adapt to the ever-evolving maritime landscape. Through his experience, he sheds light on how the company maintains its customer-focused approach while navigating the complexities of the maritime environment.

Career Path and Experience:

Can you share your professional journey and what led you to become the Operations Manager for North America at Waypoint Port Services?

I have been involved in the maritime industry since my great-grandfather served in the Pacific during World War II with the USMC. I was a sailor in the US Navy for a little under 10 years, serving on US nuclear submarines. The transition to the commercial maritime sector after my military service was easy. I started at Texas Marine Agency, then moved to NLI, where I was introduced to Waypoint and Scorpio Tankers, and finally returned to Waypoint.

Role and Responsibilities:

What are your primary responsibilities as the Operations Manager, and what does a typical day look like for you at Waypoint Port Services?

I maintain a team of 8 individuals across North America who are in charge of port operations among the various ports and nations. My responsibilities include liaising with local authorities in the region for permits and procedures, procuring vendor agreements, seeking out new clients, managing the CRM for the operations team and customers, and accounting for daily billing and P&L in the various port operations.

Company Vision:

What are the most significant challenges you face in procurement for an LPG shipping company, and how do you address them?

In simple terms, technology, innovations in port operations, and our people are Waypoint North America’s secret to outperforming the competition. The Agency has been around for hundreds of years, yet it hasn’t changed much since its founding. It’s time to innovate and be on the cutting edge. I see us as being at the forefront of the technological revolution for agencies, driving innovation. By combining this with Waypoint’s commitment to maintaining quality personnel over quantity—even during budget cuts—we recognise that our people are our business.

Operational Challenges:

What are some of the biggest challenges you face in coordinating port operations across North America, and how do you address these challenges?

We face several challenges in coordinating port operations across North America, including inflation affecting different territories and states, as well as constantly changing regulations due to political turmoil. Additionally, we deal with logistical concerns and pricing issues with vendors and existing agreements, which are also influenced by inflation.

Customer Focus:

Waypoint emphasises high-quality, customer-oriented service. How do you ensure that the services provided meet and exceed customer expectations?

Waypoint USA operates 24/7, and we strive to maintain a net-zero inbox across all our communication profiles. This ensures that all correspondence is received and answered, if not in real time, then by the end of the normal business day. With this proactive approach and our expert operators, we aim not only to execute operations with excellence but also to do so in the most costeffective locations across the United States. This strategy allows us to outperform the competition in local ports by considering the larger picture, including average daily demurrage costs per vessel type and advising clients on the most economical ports for husbandry services.

Sustainability Practices:

Sustainability is increasingly important in maritime operations. What initiatives has Waypoint implemented to promote sustainability within its port services?

Yes, I have developed a Port Guide and Standard Operating Procedures (SOP) for all agents at Waypoint. Additionally, I work to maintain accurate CRM information regarding costs across the various ports to ensure precision in the face of ever-changing market conditions.

Team Collaboration:

Can you discuss the importance of teamwork and collaboration within Waypoint Port Services, particularly across different regions and departments?

It’s crucial to have exact and precise communication when liaising with individuals from all walks of life, especially if the language being spoken isn’t their native tongue. Having the right staff and team members in place is essential to explain things clearly to upper management or other team members who may be confused, ensuring clarity in communication.

Maintaining a standard is also vital. To establish and uphold that standard, everyone must be on the same page with communication from top to bottom; otherwise, the process doesn’t work.

Being patient, kind, and understanding is important, and above all, it’s essential to remember that everyone was new at one point as well! The key is to listen to your team.

Sustainability

Practices:

Sustainability is increasingly important in maritime operations. What initiatives has Waypoint implemented to promote sustainability within its port services?

Yes, I have developed a Port Guide and Standard Operating Procedures (SOP) for all agents at Waypoint. Additionally, I work to maintain accurate CRM information regarding costs across the various ports to ensure precision in the face of ever-changing market conditions.

Adapting to Market Changes:

The maritime industry is constantly evolving. How does Waypoint Port Services adapt to changes in the market, and what trends do you foresee impacting the industry in the near future?

Waypoint intends to address the needs of the market and pursue them accordingly. Each region has its own unique “venture” to consider, and it’s about capitalising on those opportunities while maintaining quality. That is key—not overextending ourselves or making false promises. In this business, your word is everything.

Christopher Williams Operations Manager

Building a Safer Future

Kolberg Caspary Lautom as

Vegard Solheim on Innovation and Leadership at Kolberg Caspary Lautom AS

In this interview, Vegard Solheim, CEO of Kolberg Caspary Lautom AS, shares his vision for the company’s future and its commitment to innovation in the maritime industry. With a legacy dating back to 1906, KCL is a leader in marine safety solutions, focused on enhancing the reliability of lifeboat systems and meeting the evolving needs of the maritime sector. Solheim discusses the company’s dedication to quality, flexibility, and sustainability, as well as the challenges and opportunities that lie ahead. Through a collaborative leadership style rooted in Norwegian values, he inspires his team to deliver exceptional solutions while positioning KCL for continued growth and success in a competitive market.

Career Path:

Can you share your background and career journey that led you to become the CEO of Kolberg Caspary Lautom AS?

About 25 years ago, I studied business administration and marketing and found myself at a crossroads after my bachelor’s degree: either continue on to get a master’s degree or gain some experience in the real world of work. I ended up with an opportunity to carry out a sixmonth engagement for KCL, where the task was to conduct internal and external analyses and prepare a five-year total business plan for the company to be decided by the board. I embarked on this engagement, believing it would provide me with useful experience before deciding on my further studies. The plan was presented after six months of work and was adopted. At the same time, I was offered a job as a trainee, where I was to serve as a product assistant, preparing campaigns and reporting to the company’s product department. The board wanted me not only to present the plan but to help execute it as well.

After six months as an assistant, I was offered a permanent position as marketing coordinator. I quickly discovered that the learning curve here was far steeper than at any university. In the next three to four years, a lot happened in the market, and the company’s main owner brought me along as his support for all processes, new business areas, acquisitions, and all strategic work.

In 2004, Kolberg Caspary Maskin AS merged with Lautom AS to become KCL. This merger introduced a new sector to the company, with in-house production and industrial products aimed at the offshore and marine segments, along with extensive experience in hydraulic systems. In this merger, I took on the role of sales and marketing director, where I was responsible for everything commercial in the company. During this time, we acquired and consolidated several industrial companies and streamlined KCL’s business areas according to plan, as they appear today.

In 2007, I naturally assumed the role of CEO and have run the company ever since, guided by a clear strategy and philosophy of high Norwegian quality in everything we do, with as much in-house production as possible, maintaining control over the distribution chain, and ensuring maximum flexibility.

Company Vision:

What is your vision for Kolberg Caspary Lautom AS, and how are you positioning the company to achieve its strategic objectives in the market?

KCL is today one of Norway’s leading importers in several industries and markets and was established in 1906. We are a privately owned company and place quality, flexibility, and innovation first. That is the main reason we are soon to be a 120-year-old company—and this is the foundation of our vision. We have an industrial long-term view.

The vision for the marine safety sector is to make all lifeboats far more reliable and safer than they are today, with a fail-safe release system.

Core Offerings

Kolberg Caspary Lautom AS specialises in various maritime solutions. How do you ensure the quality and innovation of your products and services in this competitive industry?

We have over 50 years of experience with equipment and systems for the maritime sector. Traditionally, our production of systems is related to equipment on deck, such as drivetrains for cranes and anchor handling winches in the form of HPUs of all sizes and purposes. Today, there are major changes in the market, especially regarding electrification and the efficient use of all operating systems. This is an area we focus strongly on, and we follow the trends and needs very closely. In recent years, this has, among other things, resulted in us supplying frequency converters for the majority of all HPUs produced today. What sets KCL apart from others is that we base ourselves on tailor-made solutions, adapted to the customer’s needs—and manage the whole process, from drawing to finished operational and serviced solution.

To ensure the quality and innovation of our products and services, we only use components from world-renowned manufacturers and brands. These, combined with our own production department for critical components, ensure that we always have the best possible quality and, not least, innovation in our solutions. If we don’t have the component needed for a result, we simply create it.

Exactly this was also the case when we saw the urgent need for another solution for maritime safety for traditional lifeboats.

Lifeboat Release: So Simple Yet So Difficult

It sounds simple: lifeboat hooks should only do two things: release the lifeboat in every situation when needed and never allow an unwanted release. But factors such as high waves, dragging, onload release situations, complicated user interfaces, and reset procedures add complexity, which is the main source of malfunctions. Unfortunately, no hook design has addressed all these issues satisfactorily so far.

KCL’s NOA-Hook: Everything is Different

Thomas Fabian, Chief Safety Officer at RCCL, describes the new KCL NOA hook features:

“While conventional lifeboat release systems have load forces applied to moving parts, the KCL NOA design connects the master link directly to the keel. This eliminates an unwanted release due to mechanical failure. There are no weak parts such as fragile locks, cams, or springs—the hook itself consists only of two very strong parts.”

Lifeboat Drills Made Easy

“The lifeboat crews are always changing, and complicated instructions are quickly forgotten. The KCL NOA system is extremely easy to operate, and the whole user instruction manual consists of fewer than 50 words. This minimises operational errors while drilling and allows safe operation in an emergency,” explains Thomas Fabian.

KCL NOA’s New Release Technology, Inspired by the Airline Industry

“Redundancy has been one of the core design elements,” according to Ragnar Jørgensen, the inventor of the KCL NOA hook system. “The KCL NOA-hook system features an electro-hydraulic release system, which is only pressurised when in use. In case of a power failure, there are two additional safety layers: manual hydraulic and fully manual release.”

Full Steam Ahead for KCL

“To start with, there has been a lot of resistance from the established lifeboat vendors, protecting their existing revenue streams and looking at innovation as a threat rather than an opportunity,” explains KCL’s CEO Vegard Solheim. “But in the long term, the need for a safer solution can’t be stopped—in the end, it is the customer who makes the decision.”

Industry Trends:

What are the major trends and challenges in the maritime equipment industry right now, and how is Kolberg Caspary Lautom AS adapting to these changes?

For our part of the market, which concerns marine equipment on deck, electrification and power utilisation are the most important changes. Here, we are at the forefront and offer solutions for everything we deliver. When it comes to safety and lifeboats, the trend is that more and more people are waking up to the fact that something has to happen. Carrying out lifeboat exercises can pose direct and unnecessary dangers, and lives are lost. Undoubtedly, many near-disasters occur. One can only imagine the margins of error and the unnecessary danger that arise in a real emergency. In all humility, I believe we will be a trendsetter in the years to come. I think KCL NOA lifeboat hook systems are going to be the norm.

Technological Advancements

How is Kolberg Caspary Lautom AS incorporating new technologies into its products and services? Can you provide examples of recent innovations or upgrades?

Technological advances and upgrades are essential to success, even in a relatively conservative market and industry. It is one thing to adopt technology that is here to stay, but a greater challenge is to create innovation by combining old and new technology. I believe we have achieved this, especially with our electro-hydraulic safety solution for lifeboat hooks. Here, we have integrated existing technology from the aircraft industry into the control system and layers of safety, while simultaneously adding our own groundbreaking technology and design to the hook itself.

Sustainability Efforts:

Sustainability is becoming increasingly important. What initiatives has Kolberg Caspary Lautom AS undertaken to enhance its environmental performance and contribute to sustainable practices?

KCL, like all businesses, has an impact on its surroundings and the environment. Our goal is to minimise this impact as much as possible. With a robust management system, such as ISO 14001, we ensure more profitable and efficient operations while keeping energy consumption and environmental impact to a minimum. Society is increasingly concerned with preserving the environment, and our customers demand that we take a proactive stance on this issue and work systematically to reduce our environmental burden. KCL has recognized this and has implemented several measures and investments to achieve these goals, which also strengthen our position in the markets we operate in, setting us apart from our competitors. With ISO 14001 certification, we enhance ties with existing customers and can attract new ones. In both existing and new buildings, we utilise 100% heat pump operation, which draws heat from 19 wells in the ground. This provides extreme efficiency in heating during the winter and cooling during the summer. A large portion of the roof of our facility is covered by solar panels. In an average year, the system can supply 208.4 MWh to the public grid, in addition to what we consume. These investments for everyone’s future mean that KCL has reduced its own environmental footprint by at least 70%. During an average Scandinavian summer half-year, KCL is a net exporter of energy. We have one of the country’s most energy-efficient and environmentally friendly buildings, coupled with optimal green operations. In daily operations, everything is subject to strict recycling procedures. We reuse all packaging, cardboard, plastic, and wood. We recycle cardboard that cannot be reused by producing stuffing for all our outgoing shipments.

KCL has optimised its energy management and implemented measures to be as energy-efficient as possible. We recycle to the highest extent feasible and process emissions and waste as optimally as possible for our operations. Our environmental goal is to ensure that our total environmental footprint does not significantly increase with increased activity but rather remains at a similar or lower level. This is achieved by following the already established procedures in ISO 14001—Environment, Energy, and Waste Management. The control function at the operational level involves departmental protection rounds that focus on environmental issues. The control function at the verification level measures total annual energy consumption against value creation, weighted against the previous year.

Customer Solutions:

How does Kolberg Caspary Lautom AS address the evolving needs of its customers? Can you highlight any recent projects or solutions that showcase your commitment to customer satisfaction?

Customer satisfaction is at the heart of all our business. We measure customer satisfaction continuously. For each project, we receive feedback on defined critical information that is always evaluated and measured. Our flexibility and tailor-made customer solutions are among our main competitive advantages, often setting us apart from most others. This means that the customer only needs to describe their requirements, provide the measurements for the desired solution, and specify the scope and utility—and we create the solution. Our competent staff and production infrastructure, including our large local warehouse, enable us to meet our customers’ needs faster and better than others, allowing us to create more efficient and rational solutions quickly. This philosophy also applied when developing the KCL NOA lifeboat hook. We recorded existing solutions and, by chance, the inventor himself took a private cruise and observed the weaknesses in the current systems. We spoke to the crew and gathered their general dissatisfaction and insecurity regarding these systems. We asked ourselves, “Is it possible to do this better and safer?” Consequently, we designed and engineered what we call a “game changer” in lifeboat hooks. We initiated an early dialogue with Royal Caribbean Cruise Lines (RCCL), and they found this innovation so groundbreaking and interesting that we had the opportunity to re-hook their first ship earlier this year. The market reception has been fantastic, and we have begun to penetrate not only the cruise market but also the gas tank market, which requires safer and more efficient hook systems—not just for lifeboats, but also for FRC/MOB boats. All these projects, and this entire business area, are the result of listening to our customers and developing tailored solutions.

Competitive Edge:

What differentiates Kolberg Caspary Lautom AS from its competitors in the maritime sector, and how do you maintain a competitive advantage?

Our total market offering is what differentiates us from most others. We stock all components in our own building, have our own in-house production of all critical components with top quality, and maintain a distribution network of the highest class with maximum flexibility. With a highly competent staff that has continuity over a long period, combined with this infrastructure, we can effectively address and be at the forefront of our customers’ needs in the maritime sector. To further secure these competitive advantages, we must remain loyal to our strategy and culture and continue to build our capabilities stone by stone.

Future Directions:

What are your key strategic priorities for Kolberg Caspary Lautom AS over the next few years, and how do you plan to achieve these goals?

For the maritime sector, our strategic priority is focused on further market penetration of our lifeboat hook systems. We are concentrating on all passenger ships that have lifeboats, MOB boats, and FRC boats. This market is large and overdue for a much-needed better solution—something KCL now offers. Our strategy moving forward is to direct our efforts towards equipping cruise and passenger fleets worldwide with our game-changing KCL NOA lifeboat hook, ensuring that all passengers and crew have the safety they deserve at all times.

We are in the business of saving lives.

Leadership Philosophy:

How do you approach leadership and team management at Kolberg Caspary Lautom AS? What do you believe are the most important qualities for effective leadership in your industry?

We are a Norwegian company, and this naturally influences our management culture and leadership philosophy. In our region of the world, local democracy has been part of our history for as long as we can remember. Therefore, we have a flat structure, where the culture and tradition dictate that everyone should be heard before important decisions are made. With us, nobody sits in their ivory tower. We help each other, support one another, and do what we must to succeed. This is a leader’s most important task: to inspire and make good things happen. Our experience is that the very best employees are those who, after good performance, get the opportunity to develop and take the next step within our organisation. It is very inspiring for all employees to feel seen and to know that as a leader, you always look within your own organisation to fill future positions. This is crucial for our business idea—in order to offer quality, flexibility, and competence in everything we do, we must build continuity and expertise over time with everyone.

My leadership is based on simple principles:

Listen more than you talk.

Give freedom under responsibility.

Never close the office door.

Encourage employees to enter the office not with a problem but with a proposal for a solution.

Culture eats systems for breakfast.

Kolberg Caspary Lautom as

Kolberg Caspary Lautom AS, established in 1906, is a leading Norwegian supplier of automotive and industrial equipment. Specialising in hydraulics, tools, and customised solutions, KCL serves various sectors, including offshore, construction, and mechanical industries, with a focus on innovation

Vegard Solheim CEO of Kolberg Caspary Lautom AS

Digital Marketing & Sales for the Maritime & Superyacht Industry

Supporting clients across the globe to create brands and digital footprints that support growth and continual development.

Growing Your Online Presence Through Innovative Methods

Innovation is at the heart of everything we do. The digital space changes on a daily basis, meaning we have to be agile and adapt to new ways of working. By partnering with us, you can rest assured that your business is at the forefront, and is driven by experienced individuals who are well connected into the digital landscape globally.

Illuminating Innovation

Julie Clark’s Vision for Savage Lighting

In an industry where adaptability and creativity are paramount, Julie Clark, Managing Director of Savage Lighting, has carved a niche for herself as a trailblazer in marine lighting solutions. With over two decades of experience, Julie’s journey reflects her commitment to quality, sustainability, and innovation. Under her leadership, Savage Lighting has not only navigated the challenges of a rapidly evolving market but has also embraced opportunities for growth and collaboration. In this interview, Julie shares her insights on the company’s journey, the importance of customer relationships, and her vision for the future of marine lighting.

Career Journey:

Can you share your career journey and what led you to your current role as Managing Director at Savage Lighting?

After leaving school with minimum qualifications, I had my first daughter very young! I decided to go back to school whilst being a young mum to study accounts, shortly after 2 years I realised being an accountant, was not for me, so I did some further education in business and sales, I worked for various banks, large utility corporations and IT Companies before settling for being self-employed helping small businesses, putting procedures and sales pipelines in place, from initial enquiries to following up on sales, accounts, payroll basically full administration duties, that’s when I got the call from a contact I had done some previous work for asking if I could help a small relatively new company, only a team of 3 people for around 6 months! That was 23 years ago! I was told the office Lady was due to go onto maternity leave in around 4 weeks, so she would help show me the way, however as babies do it decided it would arrive the next day, so it was sink or swim time, luckily, I have always been a good swimmer! I had to navigate around the products, whilst implementing procedures and dealing with customer enquiries, I am sure I drove the production manager in sane with the constant questions, however I soon started to learn the products, build the relationships and double the turnover within the 1st year, then after 6 years I was presented with the opportunity to acquire shares and in 2007 I became a shareholder and MD, after various business partners that some retired, some just not simply work out I became sole owner in 2021 and have never looked back!

Company Overview:

Savage Lighting has a strong reputation in the marine lighting industry. Can you provide an overview of the company’s history and its core areas of expertise?

Savage Marine are known for their high-quality products, we offer a full turnkey bespoke service, as we engineer everything in house, enabling us to create the product as specified or desired by the clients, we work closely with interior designers, architects, owners teams, installers and the shipyards.

Product Innovation:

Savage Lighting is known for its high-quality, customisable lighting solutions. What drives your innovation, and how do you stay ahead of trends in the marine lighting industry?

With dedicated in house designers, R & D and product engineers, helps us create and introduce new products or service, we constantly look at trend and latest technologies that is new to the market or a substantial and novel iteration of an existing product, we listen to what the client requires and produce in house from initial concept through to the finished products, we are constantly looking to push improvements in components and materials, technical specifications, and other functional characteristics like easy to install, ease of maintenance, technology has advanced so much over the last two decades, we now produce lighting for cleansing the area, that kills bacteria, lighting that works with the Human circadian rhythm, helping our brains be more alert, productive and more, lighting has always been an essential tool to help us see when its dark, it is also now available to help our minds and clean our spaces

products, we offer a refurbishment service, why replace when you can refurb, for example should a client wish to upgrade from old halogen system to LED, and some parts of their existing fittings are still usable, as we design and manufacturer we can offer a full restoration and upgrade service, therefore minimising waste, we also can manufacture to suit existing cutouts, again this then dismisses the need for replacement overheads, we also look at using Recycled ocean waste materials, where we can in our manufacturing materials, we will also have a new facility in 2026 and sustainability, is key to the design and build of the new HQ

Customer Relationships:

How does Savage Lighting ensure that it meets the specific needs of its diverse clientele, especially in such a niche market?

The superyacht world is a worldwide industry, but a very small community, I have always prided myself on offering the upmost level of service to our clients, I listen to what the clients want, deliver a first class service and a first class product, yes we are all human and errors can sometimes happen, but we will always rectify any issue, this has given us the excellent reputation within the industry and repeat work from our clients for the last 20+ years

Technological Integration

How does Savage Lighting leverage the latest technologies in the design and manufacturing of its products?

Lighting has changed so much over the last two decades, when I first started it was a simple halogen bulb which could either be on off or dimmed using mostly a standard pot coil dimmer, the use of LED changed this dramatically, LEDs outperform traditional forms of lighting such as incandescent and fluorescent bulbs. They produce a much brighter light, contain no mercury, making 95% of the bulb recyclable, and have a lifespan of some 50000 hrs, we can now change colour with the push of a button, a voice command, we can integrate into our music, we can control by Wi-Fi apps, we can set scenes, the possibilities are endless, when it comes to product development savage marine ensure their product have the full technical functionality that can integrate with all high end control systems seamlessly.

Strategic Partnerships:

Can you discuss some of the strategic partnerships Savage Lighting has developed and how these collaborations have influenced the company’s growth?

We ever changing technologies it made perfect sense to collaborate with some of the industries leading, as we are a manufacturer we were approached by Crestron to develop a new range of fittings, using the Crestron DMX C, we have a full range that are fully addressable fittings, these fixtures using Crestron DMX, have an built programme for the circadian rhythm, ease of colour change, using them on artwork or fine prices can bring the colours to life, they are easy to install, with no need for individual circuits, all are addressable this also puts the clients incomplete control, so we can change the cluster of fittings at anytime without the need to rewire, simply by changing the app, in addition we have collaborated with VYV technology to create a range of fittings using their UV Free Antimicrobial LED Technology, which kills Viruses, bacteria, fungi and Mold on surfaces, not only does this help control kill viruses including Covid, but also reduces the need for harsh chemicals, therefore makes this more sustainable to the environment, collaborating with both these has opened up a world of opportunities for Savage lighting including, hospitality, residential, healthcare and food preparation industries. In addition, we work with key controls experts like Crest System, MP Technical solutions this enables us to provide a fully experienced team for a complete lighting solution.

Challenges in the Industry:

The lighting industry, especially for marine applications, faces unique challenges. What are the main challenges Savage Lighting encounters, and how are they addressed?

It is without a doubt being a UK manufacturer exporting to The EU has bought some of the biggest challenges with Brexit, however to enable us to trade seamlessly with out clients we opened up a European office in 2021, in addition the crisis of the wars going on has seen a down turn of new builds in the last couples of years, however the refit market is still buoyant for us, with the ability to manufacture and our products adaptable for existing systems, this keeps us ahead in the refit market, there is no doubt more competition in the industry, we have to stay ahead, by innovating, listening and offer an excellent products with excellent service.

Future Growth:

What are your plans for the future of Savage Lighting in terms of expansion, innovation, and market presence?

We have some very exciting expansion plans for Savage, with the recent award of planning permission for a new sustainable Head quarters, hopefully completed by 2026, will enable us to expand our engineering department, a new R & D Technology centre, in house exhibition, and with the diversification into new markets the future seems very bright!

Leadership Philosophy:

What is your leadership philosophy, and how do you guide your team to uphold Savage Lighting’s standards of quality and innovation?

I would always encourage everyone to be self-aware, have respect for each other, vision to see beyond today, collaborate to form the best team, be passionate about what you are doing, have courage and show resilience.

Savage Lighting, established in 2000, specialises in high-quality, custom lighting solutions for the superyacht and marine industry. With an in-house team of precision engineers and cutting-edge LED technology, they deliver bespoke lighting products for both interior and exterior applications, ensuring durability and seamless integration with existing designs. Savage Lighting is recognised for its innovation and craftsmanship in lighting design for luxury yachts and commercial projects worldwide.

www.savagelighting.co.uk

Julie Clark Managing Director

Navigating the Future:

Insights into TechBinder’s Innovations and Industry Impact

In an era marked by rapid technological advancement and increasing operational complexity, TechBinder stands at the forefront of transforming human-machine interaction within the maritime and technical fields. In this exclusive interview with Bram van den Boom, Founding Partner at TechBinder, we delve into the company’s mission and the groundbreaking technologies driving its success. Bram van den Boom provides an in-depth look at the Smart Vessel Optimizer and Smart Field Support technologies, their impact on efficiency, sustainability, and industry challenges. This comprehensive exploration also highlights how customer feedback shapes TechBinder’s evolution and offers a glimpse into the company’s vision for the future. Through Bram’s insights, we gain valuable understanding of TechBinder’s role in addressing contemporary challenges and shaping a more efficient, sustainable, and technologically advanced industry landscape.

Company Mission and Vision:

What inspired the founding of TechBinder, and how do you envision your company transforming human-machine interaction?

TechBinder aims to improve human-machine interaction. We have observed that many tasks currently performed by humans can be done far more effectively when humans and machines work together. This is not about automating work but giving people more relevant information that is used to support their daily work. There is a growing gap between what is technically possible and how we currently organise our work and operations.

This gap leads to a waste of valuable time and resources. To illustrate this, I often refer to Martec’s Law, which highlights the significant challenge companies are facing, or will face shortly. TechBinder is inspired by this phenomenon, offering technological solutions that represent substantial improvements for maritime operations across all areas. This includes higher profits, reduced risks, a smaller ecological footprint, and future-proofing operations.

About two years ago, we recognised this challenge and began actively working to close the gap. We achieve this by offering direct support, establishing physical innovation labs, and collaborating with our ‘value-adding partners’—companies and individuals who contribute specific knowledge, technology, and market reach to support Smart Vessel Optimizer users in their adoption. TechBinder will continue on this path to support maritime operations in addressing operational challenges.

Smart Vessel Optimizer (SVO):

Can you elaborate on how the Smart Vessel Optimizer enhances maritime operations and what makes it unique in the industry?

SVO enables effective data logging of virtually all assets on board. Implementing SVO immediately provides better insight into what is actually happening and has happened. This results in more relevant information that supports all aspects of maritime operations. Some examples of the value created by SVO include:

Early Detection of Failing Assets: The system can detect a failing asset at an earlier stage. Not only does it notify the shore operation, allowing for faster action, but it also provides direct access to all the information needed to start troubleshooting. Combined with the embedded remote support tool (SFS), experts from shore can guide the crew to resolve the issue. If it cannot be resolved remotely, they can send the appropriate person with the necessary spare parts, significantly reducing the mean time to repair and lowering the cost of repair.

Efficient Claim Handling: In shipping, companies may face claims for various reasons, such as warranty issues or damage. Traditionally, resolving these claims can take weeks or even months. We have seen cases where data from SVO supported swift fact-finding, especially when the onboard CCTV was also connected. This data and video footage provide direct facts about the issue or situation, shortening the claim handling period to days, if not hours.

Optimised New Builds and Overhauls: When a new build or major overhaul is planned, the gathered information provides a detailed overview of the operational profile of the vessels or assets. This information helps design better-fit-for-purpose vessels and determine the best new technical configuration, saving both operational and capital expenditures while minimising the ecological footprint.

Automated Reporting: SVO eliminates the need for manual reporting by the crew, reducing tedious tasks prone to human error and fully automating the reporting process. This results in more accurate and detailed reports.

These examples illustrate what makes Smart Vessel Optimizer unique in the industry. With a single data pipeline and data logger, maritime companies can feed their entire operation and value chain. Users retain ownership of their data, allowing them to manage and utilise it as they see fit. Additionally, TechBinder’s unique approach involves working closely with technology partners for development and tech validation. This collaboration creates a true ‘win-win’ for all parties involved.

Smart Field Support (SFS):

How does Smart Field Support empower field operators, and in what ways does it integrate AR and VR technologies?

Smart Field Support (SFS) started as part of the Smart Vessel Optimizer portfolio. We noticed that many optimisation challenges and risks in shipping stem from the declining technical knowledge of the crew. With fewer available technicians and growing technological complexity, effectively solving issues has become increasingly difficult.

SFS enables less skilled personnel to perform more value-adding work. This is achieved through several key features:

Remote Expert Assistance: Field operators can call remote experts for guidance, bridging the gap between less experienced crew members and highly skilled technicians.

Pre-Programmed Instructions: Step-by-step instructions can be pre-programmed, ensuring that operators follow precise procedures even without extensive technical expertise.

Access to Manuals: Manuals and technical documentation are available in a user-friendly format, ensuring essential information is always accessible. Now equipped with Large Language models (LLM) the crew can talk to their manuals as if it was an expert sitting next to them and thinking with them to solve an issue.

These features result in improved technical information management within a company. The significance of SFS became particularly evident during the COVID-19 pandemic, which led us to rebrand and separate this segment of our portfolio into its own proposition, now known as SFS. Today, SFS is being adopted by both maritime and non-maritime customers. It remains fully integrated with the Smart Vessel Optimizer, offering substantial opportunities for enhanced operational efficiency. While the original response did not specify the integration of AR and VR technologies, SFS’s capabilities in improving technical support and information management are notable.

Efficiency and Optimisation:

In practical terms, how do TechBinder’s solutions drive efficiency and optimisation in the industries you serve?

There is a growing need for more digitised operations across various industries due to several factors. These include new laws and regulations, a decline in the availability of technicians, environmental pressures, competitive advantage, and the increasing complexity of both technology and operations. TechBinder addresses these challenges by leveraging digital technology to enhance operational efficiency. The company focuses on using technology to resolve real-world issues rather than simply showcasing advanced features.

By centering their approach on practical use cases rather than technological capabilities alone, TechBinder ensures that their solutions contribute meaningfully to operations. This approach helps clients improve their efficiency and optimisation without getting bogged down by unnecessary features or complexity.

In essence, TechBinder’s solutions are designed to make operations more effective and streamlined, allowing clients to tackle contemporary challenges while also seizing new opportunities for growth and improvement.

Sustainability Impact:

How do your solutions contribute to sustainability in the maritime and technical fields?

This is an interesting question, and to be honest, the answer could fill a 50-page book, but I’ll keep it concise. Both the Smart Vessel Optimizer (SVO) and Smart Field Support (SFS) provide insights that were previously unknown or only speculated about. By using these tools, operations gain access to detailed information that enables faster and more precise actions. In the short term, these tools support behavioural changes such as taking alternate routes, adjusting speed, optimising asset usage, and eliminating unnecessary travel. For example, a vessel operator with a diesel-electric propulsion system and four gensets discovered through monitoring that multiple engines were often running at very low loads. This practice resulted in inefficient fuel use, increased emissions, higher wear and tear, and unnecessary running hours on the gensets. By improving load sharing between the gensets, the operator achieved more efficient sailing, reduced fuel use and emissions, fewer running hours, longer maintenance intervals, and decreased oil consumption.

In the mid-term, maritime operators can address minor issues that impact sustainability. For instance, a case where a gearbox never reached its optimal operating temperature was identified. The cooling system was over-cooling, causing the gearbox to operate below the ideal temperature range of 45°C to 55°C. This led to increased wear and tear and wasted energy for cooling. Adjusting the cooling settings resolved this issue, leading to long-term optimisation over the vessel’s lifespan, which could extend another 20 years.

Another example involves the variability in captains’ ecological practices. With the data provided by SVO, operators can identify the most environmentally friendly captains and use them as benchmarks for others. This approach helps develop a structured plan to improve ecological footprints, which will be mandatory starting in 2025.

These tools not only contribute to immediate efficiency gains but also support long-term sustainability goals, aligning with upcoming regulations and industry standards.

Challenges in Development:

What are some of the biggest challenges you’ve faced in developing TechBinder’s solutions, and how have you overcome them?

There are many challenges in developing TechBinder’s solutions, and fortunately, that’s what makes our work complex and valuable. Here are some of the biggest challenges we’ve faced:

Compatibility with Diverse Assets and Data Sources: One of the significant challenges is ensuring that our technology is compatible with the vast array of different assets and data sources. We currently have plugins for over 600 different PLCs and more than 100 industrial communication protocols. Despite this extensive range, we are constantly confronted with new data sources that require integration.

Low Standardisation in Shipping: The lack of standardisation in the shipping industry, even among sister vessels, presents another challenge. For instance, while one vessel might be set up perfectly, replicating that setup for a sister vessel can be complicated due to minor differences onboard that make a straightforward “copy-paste” installation impractical.

Connectivity Issues: Connectivity problems can result in randomly missing data, which can render analytics tools ineffective. To address this, we implemented “store and forward” technology, which allows data to be stored locally and transmitted when connectivity is available. However, this solution introduces additional challenges when it comes to visualising and analysing the data.

Developing a Structured Data Hierarchy: Creating a highly structured data hierarchy with proper meta-tagging is essential. This structure is crucial for delivering a scalable system and allowing users to compare vessel and asset performance effectively. Developing this system requires careful planning and execution to ensure robustness and usability.

Compliance and Security: We also face the challenge of complying with cybersecurity requirements, regulations, and ensuring the ruggedness of both hardware and software. Meeting these basic yet critical standards demands continuous effort and resources.

These challenges have driven us to innovate and adapt our solutions continually, ensuring that TechBinder remains at the cutting edge of technological advancement in the maritime industry.

Customer Feedback and Evolution:

How has customer feedback shaped the evolution of your products and services?

Customer feedback plays a pivotal role in shaping the evolution of our products and services, accounting for approximately 75% of our development efforts. Given the vast array of opportunities and possibilities with our technology, it’s easy for us at TechBinder to get caught up in continuously creating new features. However, as illustrated by Martec’s Law, the technical potential often exceeds what maritime customers can readily adapt to.

Therefore, we prioritise developments driven by customer feedback and demand. This approach ensures that our advancements align closely with the real needs and challenges faced by our users. The remaining 25% of our developments are influenced by our own vision and that of our technology partners. This segment allows us to lead the industry by introducing innovative features and applications that may not have been initially anticipated but offer significant value to our customers’ operations.

By balancing customer-driven enhancements with forward-thinking innovations, we strive to deliver solutions that not only meet current needs but also anticipate future requirements in the maritime industry.

Future Technologies:

Are there any new technologies or innovations that TechBinder is currently exploring to enhance your solutions further?

Absolutely, we are exploring a wide array of emerging technologies and innovations. It’s almost like opening Pandora’s Box, given the rapid advancements in digital technology. We’re looking into areas such as artificial intelligence (AI), large language models (LLM), and augmented/virtual/mixed reality (AR/VR/MR). The landscape is evolving with smarter sensors, improved connectivity, and faster computing power, which, when combined, unlock even more possibilities. This is where our name, TechBinder, comes into play—signifying our role in combining these diverse technological elements. While we explore these innovations, our approach to commercialisation is guided by customer involvement, ensuring that new technologies align with practical needs. Additionally, our physical demo centres and access to ‘trial’ vessels allow us to test and refine new features and technologies in real-world scenarios. Supported by a network of students and industry experts, we continuously scout for new opportunities and advancements in technology to enhance our solutions.

Vision for the Future:

Looking ahead, what is your vision for the future of human-machine interaction, and how does TechBinder plan to contribute to this future?

For those who embrace change and new opportunities, the future holds incredible promise. Technology is continuously opening new doors and challenging traditional ways of working. At TechBinder, our goal is to help customers lead and excel in this evolving landscape. We focus on ensuring that investments in technology and innovation are effective and worthwhile, avoiding unnecessary developments that don’t deliver value.

We envision a digitally-driven maritime industry where technology empowers humans to excel and find satisfaction in their work. TechBinder is dedicated to partnering with organisations to achieve this vision, ensuring they stay at the forefront of innovation and efficiency. We are committed to transforming human-machine interaction to create a future where technology not only supports but enhances human capabilities and job satisfaction.

TechBinder improves Human-Machine interaction by utilising and combining new technologies. We drive efficiency, optimisation and sustainability by improving the way Humans and Machines work together.

www.techbinder.nl

Bram van den Boom Founding Partner

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Leading with Integrity:

Magdy Sharkawy’s Vision for M & Y Marine Services W.L.L

In this interview, Magdy Sharkawy, CEO of M & Y Marine Services W.L.L, shares his leadership philosophy and the guiding principles that shape his approach to managing his team. With a career spanning decades in the maritime industry, Sharkawy emphasises the importance of leading by example and fostering a culture of trust, collaboration, and continuous learning. He discusses the challenges and triumphs of building M & Y Marine Services into a respected player in the ship repair and maintenance sector while remaining committed to the core values of integrity, commitment, and excellence. Join us as we explore Sharkawy’s vision for the future of the company and his dedication to inspiring the next generation of marine professionals.

Career Journey:

Can you share your career journey and what motivated you to establish M & Y Marine Services? What key experiences have shaped your approach as a CEO?

My career journey began back in 1971 when I chose to apply to the Faculty of Engineering at Alexandria University. At just 18 years old, I made the significant decision to leave my home governorate in Egypt and move to Alexandria on my own. This marked the first step in my path toward marine engineering and nautical architecture. After graduating in 1976, I started working at TIMSAH SHIPBUILDING AND REPAIR YARD Co, in Ismailia. This initial exposure to the marine industry allowed me to develop a deep passion for shipbuilding and repair. In 1981, my father advised me to seek opportunities abroad due to the changing political and economic landscape in Egypt. Following his advice, I applied for a position at ASRY (Arab Shipbuilding and Repair Yard Co.) in Bahrain and was fortunate to secure the job. By December of that year, my family had joined me in Bahrain, marking a significant turning point in both my personal and professional life. My time at ASRY was characterised by determination and a keen attention to detail, traits that did not go unnoticed by my seniors. The shipyard and ship repair industry became my world, and I immersed myself in it, building a global network of professionals—a network that I cherish deeply. The trust placed in me by ship owners and agents over the years has been humbling and has continuously fueled my passion for the field, ultimately motivating me to establish M & Y Marine Services.

Founding M & Y Marine Services was a natural progression for me. The name itself holds deep personal significance—’M’ stands for Magdy, and ‘Y’ stands for my wife, Yousria, who has been my unwavering support throughout this demanding career. Starting this company wasn’t just a business decision; it reflected a lifetime of dedication and hard work in the marine industry. Transitioning from a successful career at ASRY in March 2016 to launching my own company presented its own set of challenges. One of the primary hurdles was shifting from being a sought-after individual to positioning my company at the forefront, even if it meant accepting lower profits initially. Being the founder and CEO of M & Y Marine Services has been an intense journey, culminating in June 2024. I am immensely grateful for where we have reached today. This path is one that many technical professionals in our industry might find themselves on, especially those who thrive in large, renowned shipyards with robust systems in place. In such environments, the focus is solely on shipbuilding and repair, with everything else running smoothly in the background. However, leading M & Y presented unique challenges. One major setback was hiring the wrong people for critical roles. Our industry is unique, requiring individuals who either come from our background or are willing to fully immerse themselves in it. Another significant challenge was defining the services we provide, especially since M & Y does not own any shipyards. Despite these challenges, I am proud to say that M & Y is now on its path to maturity. Our journey has been marked by resilience and dedication, and we have overcome numerous challenges.

Company Vision:

M & Y Marine Services has marked several milestones, including its 5th anniversary. Can you provide an overview of the company’s mission and how it has evolved over the years?

It’s been quite a journey. When I first started the company, it was named M & Y Marine Consultancy, which is why our domain still reflects that old name. We’re in the process of transitioning to our new domain, mandyms.com, to better reflect our current identity as M & Y Marine Services. Initially, I felt compelled to offer the full spectrum of services that marine management companies typically provide. This encompassed everything from ship management to marine consultancy. However, my true expertise and comfort zone lie in ship repair and shipyards, a domain I know inside and out. This realisation led me to narrow our focus, and it’s a piece of advice I’d like to share with others in the maritime industry: you don’t have to follow the traditional blueprint of services. It’s okay to evolve and refine your focus over time.

When starting a business, you won’t have everything perfectly defined from the get-go. It takes time to understand the market from a business perspective, which is quite different from the technical perspective. Celebrating our fifth anniversary isn’t about having achieved perfection; it’s about recognising the perseverance and resilience it took to keep the company going. As someone with a strong reputation in ship repair, I often face the temptation of shipyards wanting to bypass my company and hire me directly. But my commitment to M & Y has remained steadfast. I want to tell engineers like me that it’s okay if your mission and vision aren’t perfect from the start. They will evolve as you gain more business insight.

Our mission and vision have transformed significantly. Initially, they sounded quite generic, but with time, they have evolved to truly represent what M & Y is and are specifically tailored to us. Our new mission is: “At M & Y Marine Services, our mission is to deliver comprehensive, innovative, and sustainable solutions that address the critical needs of the maritime industry, particularly the ship repair field. We are dedicated to enhancing operations through our Macro, Micro, and Marketing service lines, fostering strategic partnerships, and ensuring the highest standards of efficiency, reliability, and growth for our clients. Our services are based on best practices and successful operations, ensuring that we consistently meet and exceed industry standards. We are the essential partner for both shipowners and shipyards, providing the expertise and support needed for their success.”

If you saw our 5th anniversary video, you will find that at the end it says that M & Y is my legacy. This is exactly what I aimed to work on, and I think I succeeded in showing it since June 2024. This is my legacy, my contribution, and continuation to an industry that has helped shape civilisations since the beginning of time.

Service Portfolio:

What are the core services offered by M & Y Marine Services, and how do they address the critical needs of the maritime industry?

At M & Y Marine Services, we’re genuinely excited about the direction we’re headed since June 2024. Our mission revolves around offering a robust portfolio that meets the ever-evolving needs of the maritime industry. We’ve developed three core service lines: M & Y Macro Service Line, Micro Services, and Marketing Services, each designed to address critical aspects of shipyard operations.

Let’s start with our Macro Services. These are big-picture solutions tailored for shipyards. We provide Shipyard Assessment and Consultation, Correctional Actions Implementation, and Training Sessions. Imagine walking into a shipyard and seeing potential areas for improvement; that’s where we come in. Our team conducts thorough inspections, particularly focusing on floating docks, to help shipyards streamline their processes and maximise efficiency. By offering a holistic approach, we ensure that operations run smoothly, and growth is sustained.

Next up, our Micro Services. These are the nitty-gritty, detail-oriented solutions that both shipyards and ship agents or ship owners often need but may struggle to implement on their own. We offer Comprehensive Estimating Services, Comprehensive Invoicing Services, and Tendering. It’s like having a specialised toolkit that can be adapted to fit each unique challenge. Despite seeming trivial, some of the stakeholders are not able to do it efficiently on their own. The beauty of our Micro Services lies in their adaptability—they’re quick, cost-effective, and flexible, making them perfect services to start relationships with new clients, later fostering strong, trust-based relationships with them.

Lastly, we’re developing a comprehensive Marketing Service Line. We’ve already seen success with network marketing, driving significant sales increases for shipyards. Our goal is to refine this into a full-fledged marketing solution that truly speaks the language of the maritime industry. By leveraging our deep understanding of the sector, we craft marketing strategies that not only resonate but also drive tangible success.

At M & Y Marine Services, our aim is clear: to offer flexible, impactful services that cater to diverse client needs. We’re committed to transforming our relationships and the industry at large through these essential and adaptive service lines. We’re thrilled about what the future holds and can’t wait to continue this journey together.

Sustainability Initiatives:

Environmental sustainability is becoming increasingly important in the maritime sector. How is M & Y Marine Services contributing to sustainable practices within the industry?

Though we haven’t been very vocal about our sustainability initiatives at M & Y Marine Services, we’re deeply committed to making a positive impact. Interestingly, the push towards sustainability within our company was significantly influenced by my daughter. She wasn’t officially part of the company until recently but has always been passionate about the aquatic environment, with a particular love for humpback whales. In 2022, she proposed the “Sail Clean, Sail Green” initiative, even uploading a draft on her YouTube account. Unfortunately, due to some employment decision setbacks, this initiative hasn’t taken flight yet. However, it’s now back on the table, and we’re actively involving stakeholders who are committed to sustaining our seas.

Given that M & Y’s core focus is on ship repair and maintenance, I recently wrote an article for “Maritime Tech Talks by Magdy,” our platform for sharing industry knowledge. The article, titled “To Retrofit or Not to Retrofit: The Future of Fleet Modernisation,” delves into the necessity of retrofitting ships to enhance energy efficiency and environmental sustainability in the 21st century. The maritime industry has undergone a significant paradigm shift, driven by rising fuel costs and a growing awareness of climate change. Retrofitting strategies have focused on incorporating energy-saving technologies to reduce both fuel consumption and emissions, achieving economic and environmental goals.

Additionally, in our consulting work for shipyards, we ensure their operations comply with environmental standards. Whenever issues arise, we provide the specialised expertise needed to achieve compliance. While we’ve taken initial steps towards sustainability, we’re now more vocal about our direction and commitment to this crucial issue. We believe in the cause and are dedicated to integrating sustainable practices into our operations. M & Y Marine Services is committed to contributing to a more sustainable maritime industry and ensuring our seas are preserved for future generations.

Strategic Relationships and Collaborations:

Partnerships are crucial in the maritime industry. Can you discuss some of the strategic partnerships M & Y Marine Services has formed and how these have benefited the company and its clients?

In today’s business world, strategic partnerships are not just an option—they are the right answer. At M & Y Marine Services, we have been fortunate to forge meaningful alliances with esteemed companies, and we feel truly honored to have them by our side. Let me share a couple of these partnerships that have made a significant impact on our journey and, more importantly, on the services we offer to our clients.

One of our most notable partnerships is with ISTECH-METALFINISH BV, a company spearheaded by the visionary Mr. Ronald Veen. ISTECH epitomises excellence in stainless-steel treatment across various industries, with a particular emphasis on the maritime sector. For over 35 years, ISTECH has been at the forefront of combating corrosion worldwide.

This collaboration, known as ISTECH Bahrain, ensures that the superior quality of ISTECH services is now available in the Middle East, especially in the Arabian Gulf region, through M & Y Marine Services. ISTECH Bahrain provides all the high-quality solutions you need, enhancing the reliability and durability of maritime structures—a critical aspect for our clients who demand nothing but the best.

Strategic partnerships have been instrumental in elevating M & Y Marine Services. Working alongside such esteemed partners allows us to uphold the highest standards of quality and efficiency, benefiting not just us but, most importantly, our clients. In this ever-evolving industry, it’s these relationships that drive growth and innovation, enabling us to navigate the seas of change together.

Challenges in the Maritime Industry:

The maritime industry is constantly evolving. What are the key challenges you see in the industry today, and how is M & Y Marine Services positioning itself to overcome them?

The maritime industry is a dynamic and ever-changing landscape, presenting both exciting opportunities and significant challenges. At M & Y Marine Services, we find ourselves uniquely positioned at the intersection of ship owners, agents, and ship repair yards. This central role exposes us to various critical dynamics within the industry, which we navigate daily.

One of the primary hurdles we face involves balancing the interests of ship owners and the capabilities of ship repair yards. Ship owners understandably demand high-quality and timely services, but shipyards can vary widely in terms of expertise and resources. Striking a balance that satisfies both parties requires meticulous coordination and negotiation. Ensuring that everyone is on the same page is no small feat, but it’s crucial for the smooth operation of our services.

Another significant challenge is maintaining high standards across the board. Particularly with lesser-known shipyards, we often find resistance when we recommend best practices. Even when shipyards reach out for our assistance, implementing the necessary changes to meet our standards can be a struggle for them. This ongoing effort to uphold our high standards is a cornerstone of our commitment to quality.

Enforcing payment terms is another area that demands careful handling. In the early stages of our business journey, personal relationships within the industry made it challenging to assert our pricing. However, distinguishing between personal and professional interactions is essential. We’ve learned that presenting solid payment schemes upfront and standing firm on these terms is vital. Sometimes, we even have to halt services if clients fail to comply with agreed terms, underscoring the importance of financial stability.

The post-pandemic landscape has introduced its own set of challenges, from supply chain disruptions and port delays to container shortages. Additionally, regional conflicts have further strained resources and logistics. Investment and spending in the industry have tightened, making it imperative for companies to adapt and innovate.

At M & Y Marine Services, we are committed to overcoming these challenges through strategic positioning and continuous improvement. Building strong relationships with both ship owners and shipyards helps us navigate the complexities of balancing interests and maintaining high standards. Our dedication to implementing best practices in ship repair and maintenance, as evidenced by our adherence to ISO 9001:2015 Quality Management Systems, underscores our commitment to quality.

We’ve also established clear and firm payment policies to ensure our financial health. By presenting these terms upfront and sticking to them, we maintain the stability of our operations. Staying abreast of industry trends and continuously adapting our strategies is another key aspect of our approach. Leveraging technology and innovative solutions allows us to enhance our services and meet the evolving needs of our clients.

In our industry, flexibility and the ability to adapt rapidly to changes are crucial. By staying competitive and responsive to the demands of our clients, we position ourselves to navigate the complexities of the maritime industry successfully. Through strategic positioning, adherence to high standards, and a commitment to continuous improvement, M & Y Marine Services is well-equipped to face these challenges head-on and continue delivering exceptional value to our clients.

Future Growth and Expansion:

What are your future plans for M & Y Marine Services in terms of growth and expansion? Are there any new markets or services you are looking to explore?

When I think of M & Y Marine Services, I don’t just see a business—I see a home. It embodies a lifetime of learning and the relationships I’ve built within the maritime industry. With my daughter now actively involved and bringing her unique perspective, we’re embarking on an exciting journey of growth and diversification. While our core technical services—what we call our Macro Service Line—remain at the heart of what we do, we’re increasingly venturing into management and marketing services tailored for our maritime clients.

Our primary focus has always been the Middle East, particularly the GCC region. However, with the nature of our work, we’re equipped to serve a global clientele, especially through the specialised microservices we offer. Of course, our Macro Service Line also plays a significant role, but the microservice line enables quicker and easier outreach, serving as an initial stride towards establishing robust and extensive collaborations with clients globally.

We’re also deeply committed to educating and inspiring the next generation of Marine Engineers and Nautical Architects. This passion has led us to create initiatives like Maritime Tech Talks by Magdy. We’re channeling more energy into this project and are thrilled to announce the upcoming launch of the Maritime Tech Talks by Magdy podcast. It’s an exciting platform where we’ll have engaging conversations with remarkable guests from our field, discussing topics that truly matter to our industry

Leadership Philosophy:

What is your leadership philosophy, and how do you inspire and manage your team to achieve M & Y Marine Services’ vision and goals?

When thinking about leadership, I always come back to the idea of leading by example. Throughout my career, influenced by the managers I encountered early on, I’ve learned that leadership is fundamentally about walking the walk. When your team sees you embodying the principles you preach, it fosters a deep sense of trust and respect. At M & Y Marine Services, I, Magdy Sharkawy, have made it my mission to live out the core values we stand for—integrity, commitment, and excellence. From day one in my career, even while managing my team in a ship repair job, my philosophy has been rooted in the belief that a leader should be willing to dive into the details right alongside their team.

This hands-on approach not only builds unity but also shows that no task is beneath anyone when we’re all working toward the same goal. It’s about creating a shared sense of purpose and demonstrating that each contribution, no matter how small, is vital to our success.

Inspiring and managing a team to achieve our goals isn’t just about handing down directives; it’s about fostering an environment where every team member feels valued and heard. Open communication is crucial in this process. By maintaining an inclusive atmosphere, we not only drive innovation but also ensure everyone is on the same page regarding our vision. Being approachable and genuinely concerned for my team’s well-being helps create a culture of trust and mutual respect. When people feel that their contributions are recognised and appreciated, they’re naturally more inclined to give their best.

However, it’s important to note that even after your best efforts as a leader, not all team members may share the same work ethics. Despite guidance and opportunities for improvement, some individuals’ agendas may not align with the team’s natural ethics. In such cases, as a successful leader, it is crucial to remove these individuals to protect the team from any negative influences. By encouraging a culture of learning and collaboration, we ensure that M & Y Marine Services remains at the forefront of the industry.

M & Y Marine Services W.L.L, established in Bahrain in 2016, provides comprehensive maritime solutions including ship repair, consultancy, and ship management. Specialising in stainless steel tank treatments and dry-docking services, the company is a trusted partner for ship owners and operators across the GCC and MENA regions.

Magdy Sharkawy Founder and CEO

Enhancing OperationsMaritime

Paul Westerman on Streamlining Ship

Provisioning with Sea Steward’s New App

In the fast-paced world of maritime operations, efficiency and precision are critical. Managing provisions, monitoring stock levels, and generating accurate reports can be daunting tasks for both on-board crews and office staff. Recognising these challenges, Sea Steward Limited has developed a groundbreaking app to transform ship provisioning and inventory management. Co-founder Paul Westerman shares how this innovative tool is set to streamline the maritime industry, making operations smoother, more efficient, and cost-effective. Importantly, this app is available to all ship managers and owners on a subscription basis, regardless of whether they have a catering contract with Sea Steward or any other provider.

Sea Steward’s app is designed to streamline provisioning processes and simplify inventory management for both on-board teams and office personnel. In this interview, Paul explains how the app is reshaping how shipping companies manage their daily operations. “The app’s goal is to provide an all-in-one solution for maritime provisioning, eliminating the complexities of manual systems and reducing the risk of human error,” he says. “It allows crews and managers to focus on their core responsibilities, knowing that provisioning is taken care of efficiently.”

Streamlining Provision Requests

One of the standout features of the app is its provision request system. Crew members can easily submit requests for supplies through the app, ensuring that all necessary provisions are ordered on time. “This feature helps avoid shortages or delays, which are critical in maritime operations,” Paul explains. The app’s intuitive design allows users to create and submit requests with just a few taps, improving speed, accuracy, and communication between ship and shore.

Real-Time Stock Monitoring

Another key benefit of the app is real-time stock monitoring, giving both on-board crews and office staff a clear overview of current inventory levels. “Keeping track of stock is crucial, especially in maritime where overstocking or understocking can lead to significant operational disruptions,” says Paul. The real-time updates ensure any changes in stock are instantly reflected, enabling swift and efficient management decisions.

Comprehensive Inventory Reports

Gone are the days of manually compiling inventory reports. The app automatically generates full-month inventory reports, offering a comprehensive view of all provisions used, remaining stock, and any discrepancies. “These reports are not only accurate but also customisable to meet specific needs,” Paul explains. Whether for internal reviews or regulatory compliance, the app provides essential tools for efficient inventory management.

Calculating Victualling Rates Made Easy

Managing victualling rates is a crucial component of maritime operations, and the app includes a powerful victualling rate calculator. This feature simplifies the process of determining daily costs per crew member, providing transparency into provisioning budgets. “By offering a clear picture of victualling expenses, the app helps shipping companies better manage their budgets,” Paul highlights.

Available to All Ship Managers and Owners

An important feature of Sea Steward’s app is its availability to all ship managers and owners, not just those who have a catering contract with Sea Steward or any other provider. Paul explains, “This app is designed to be universally accessible, with a monthly or yearly subscription, ensuring that any ship can benefit from its features without the need for a specific catering agreement.”

Beyond Basics: A Comprehensive Solution

While its core features are impressive, the app is designed as a comprehensive solution for modern maritime provisioning. From detailed analytics and forecasting tools to seamless integration with existing systems, it caters to the full range of operational needs. Additional features include multilanguage support, offline capabilities for at-sea usage, and secure data storage. “The app is versatile and reliable, designed to adapt to various maritime environments,” says Paul.

Sustainability Built In

Beyond improving efficiency, the app also plays a part in sustainability initiatives. With features that track and reduce food waste through portion control and inventory optimisation, it supports vessels in minimising their environmental footprint. “Sustainability is a core focus for us,” Paul notes. “This app helps shipping companies be more conscious of their resources while still maintaining top-tier operations.”

Final Thoughts

In an industry where precision and efficiency are key, Sea Steward’s app offers a transformative approach to managing ship provisions, stock levels, and victualling rates. With its robust features, real-time capabilities, and user-friendly design, it’s poised to become an indispensable tool for maritime professionals. As Paul Westerman concludes, “This app ensures that both crew and office staff can focus on what they do best—keeping ships sailing smoothly.”

Sea Steward Limited specialises in raising standards in marine catering, providing high-quality provisions, stock control, and catering management services to vessels worldwide. With a global supplier network and a focus on crew health and nutrition, Sea Steward ensures top-tier service and support to the marine industry.

Paul Westerman Co Founder

#events

Discover upcoming events that showcase innovation and excellence in the industry. Explore boat shows, conferences, and more, where enthusiasts and professionals gather to network and stay informed. Don’t miss out on these exciting opportunities to connect with the maritime world.

Annapolis US Powerboat Show

3-6 October 2024

Held at Annapolis City Dock, this event is one of the largest powerboat shows in the U.S., showcasing a range of motorboats and marine accessories. It’s a key event for boating enthusiasts to explore the latest in marine technology.

www.annapolisboatshows.com

Breakbulk Americas

15-17 October 2024

Held in Houston, Texas, Breakbulk Americas is the largest event for the project cargo and breakbulk industry in the Americas. It provides valuable networking opportunities, educational sessions, and exhibits for professionals in shipping, logistics, and marine transport.

www.breakbulk.com

Olympic Yacht Show

10-13 October 2024

Taking place at Olympic Marine in Lavrio, this event highlights the finest yachts in the Eastern Mediterranean. It’s an essential gathering for yacht enthusiasts and professionals exploring new trends in yacht design and services.

www.olympicyachtshow.gr

Fort Lauderdale International Boat Show

30 October - 3 November 2024

Known as the world’s largest in-water boat show, FLIBS showcases superyachts, luxury marine equipment, and the latest innovations in the boating industry. The event also features seminars, networking opportunities, and special events.

www.flibs.com

METSTRADE

19-21 November 2024

Held in Amsterdam, this is the world’s largest trade show for marine equipment, materials, and systems. METSTRADE brings together industry leaders to discuss innovations, sustainability, and cutting-edge maritime technology.

www.metstrade.com

The International WorkBoat Show

4-6 December 2024

Taking place at the Ernest N. Morial Convention Center in New Orleans, this event brings together marine professionals from around the world. It features commercial marine products, services, and technologies, alongside keynote speakers and networking opportunities.

www.workboatshow.com

Field Maple Barns, Weston Green Road, Weston Longville,