Brilliant Steps to Defuse Arguments with Clients T
BY LEE NELSON
wo years ago, Stephanie Walker dealt with a client selling her home. The closing got delayed a couple of times. The buyers scheduled another home inspection after the first one was completed to find more problems they could use in negotiations. “The seller felt like she was ramrodded into fixing things she didn’t want to fix,” says Walker,
broker/owner of Stephanie Walker & Associations in Kitty Hawk. She also does mediation and Ombudsman trainings for NC REALTORS®. “She’d call and just yell. She didn’t have to fix those things, and those people didn’t have to buy her house,” Walker states. Eventually, her home sold. “I think she just needed to be ncrealtors.org • INSIGHT 15
