Insight | May 2024

EMPOWERING COMMUNITIES

REALTORS® AT THE HELM OF PUBLIC SERVICE INITIATIVES IN NORTH CAROLINA

BY LEE NELSON

In North Carolina, REALTORS® not only serve as leaders in the real estate industry but also as dedicated public servants. From membership on school boards to positions in city councils and involvement in zoning policies, some real estate professionals wear multiple hats, often assuming prestigious roles such as mayors and state legislators.

Their efforts extend beyond real estate business success to actively shaping the future of their communities through participation in discussions and the development of legislation aimed at improving the lives of their constituents.

This article highlights the stories of five exemplary NC REALTORS®, offering insights into their backgrounds, motivations and the significant impact they have in their roles as public servants in North Carolina.

April StephensCounty Commissioner of Johnston County

April Stephens has always been passionate about serving and contributing her time to various chamber boards and civic organizations in her community. She’s also the former president of the Johnston County Association of REALTORS®. “I believe it is our job and my passion to support our communities that support us,” Stephens says.

“Serving the public gives me a better understanding of the community’s needs and how I can help.”

One of the challenges she faces as both a public servant and a REALTOR® is time management. Stephens often finds that events and meetings overlap, requiring her to juggle responsibilities and differing viewpoints.

“There was some backlash from citizens who are antigrowth and had fear that I will make decisions based on my career,” she emphasized. “If you know me, that is simply not the case. I want what’s best for Johnston County as a whole.”

Being a public servant has provided Stephens with valuable lessons in leadership, communication and listening skills. For those considering a position in public service, she suggests finding and leaning into what you’re passionate about.

“I was attending planning board and commissioner meetings long before I was elected because I wanted to stay informed of what was happening in our communities and county. It helped me be a better resource for my team and clients as well.”

Ronald (Ronnie) Thompson Mayor of Morganton

Ronnie Thompson became engaged in public service with the aim of preserving a pristine stream. He pursued a seat on the County Commission, eventually chairing it in his final year in 1992.

Then Thompson secured a position on the city council in 2013 and successfully ran for mayor in 2015. He was reelected in both 2019 and 2023.

“It is imperative to be on boards, councils and commissions because these are where the critical decisions are discussed and voted on,” he says. “REALTORS® need to be a vital part of the discussion before the votes are taken.”

From a business standpoint, Thompson recognizes that governmental decisions can impact a brokerage’s capacity to serve the public effectively. His involvement in public service has revealed that while government cannot resolve every individual’s issues, most people are open to dialogue when given the opportunity to express their concerns.

He also emphasizes the value of active listening over speaking. His activity in public service has facilitated valuable connections within the community and benefited his real estate business.

“Public service has helped my real estate business because it gives me a chance to meet business leaders, developers and people who are driving our local community.”

Brian Biggs House of Representatives District 70

Brian Biggs became involved in public service after being approached to run for the school board in Randolph County.

“I learned so much about education. It was a great learning experience,” he reflects.

Biggs believes that engaging in public service provides valuable insight into the day-to-day activities and challenges faced by REALTORS®, which he deems essential to bring to Raleigh.

“Home buyers, homeowners, and REALTORS® face so many challenges that people are unaware of,” he emphasized. “It’s essential to be a voice for our profession.”

Thanks to advancements in technology, Biggs has effectively balanced his role in the General Assembly with his real estate business. However, he maintains a clear separation between politics and real estate.

“My job as a REALTOR® is to perform my duties without bias. I hold the Code of Ethics very firmly.”

For those interested in getting involved, Biggs advises starting with community engagement because many organizations require assistance.

“Many non-profits seek workers and people to join them in their cause. Doors will open if you get involved,” he concluded.

Paul McGillTax Board of Equalization and Review member, Forsyth CountyZoning Board of Adjustments, Blowing Rock

Paul McGill has been engaged in public service for most of his adult life, viewing it as a natural extension of his business leadership, volunteer initiatives and church service.

“Seeing a public service need for expertise in applied business principles, including financial acumen and land usage, seemed a natural segue,” he explained.

Given that REALTORS® specialize in land, buildings, homes and property management, McGill believes that specialized knowledge is essential for his roles in public service.

“As a frontline representative in these arenas, specialized knowledge can assure unbiased, thoughtful and diligent evaluation of said issues.”

Public service also involves the evaluation of complex issues, often with opposing objectives. The ability to negotiate and reach a consensus is imperative and McGill’s real estate career has prepared him for just that.

“It is a privilege to treat everyone fairly with an open mind and assure that transparency exists,” he says

Dennis J. Whitson Chairman of McDowell County Planning Board

Since 2002, Dennis Whitson has served on the planning board in Marion, N.C.

“It is important to be able to have a positive impact on the growth and regulations of the county while protecting the property rights of others and still preserving the qualities that make our county such a desirable place to live and work.”

Public positions often entail facing disagreement with decisions made by the board. Some may develop negative sentiments toward certain board members and opt not to utilize their business services in the future.

“I think my public service has been a benefit to my real estate business as it gives people a chance to see how I always try to treat everyone with fairness and respect,” Whitson says. “It also provides an opportunity for others to see how I and the board can handle different and often difficult situations.”

He asserts that when individuals recognize your willingness to volunteer time, knowledge and efforts to enhance the community without financial gain, they gain confidence that you will offer the same level of commitment and more when they become your clients or customers.