Strategic Plan Goals

Goal 1:

Enhance teaching and learning through the implementation and ongoing support of best practice technologies.

1.1 ENHANCE STUDENT LEARNING THROUGH TECHNOLOGY SUPPORT.

+ Validate software compatibility with personal devices.

+ Ensure technical support for learning resources.

1.2 DEVELOP COLLABORATIONS IN SUPPORT OF THE USE OF TECHNOLOGY IN THE TEACHING PROCESS.

+ Guide the development of technology guidelines for online teaching. + Collaborate with Academic Affairs in the identification and availability of hybrid teaching technologies. + Collaborate with Academic Affairs in the development of faculty training opportunities.

1.3 PROMOTE INNOVATIVE TECHNOLOGY PRACTICES APPLIED TO TEACHING AND LEARNING.

+ Identify funding models to support sustainability for faculty technologies.

+ Create review process for new and existing academic technologies. + Establish an Academic Technology council that will define classroom and academic technology standards. + Collaborate with the Office of eLearning in the review of Learning Management Systems and ancillaries.

1.4 IMPLEMENT COMMUNICATION STRATEGIES TO ATTAIN A HIGH LEVEL OF TECHNOLOGY SATISFACTION FROM FACULTY.

+ Launch a faculty and student feedback loop for technology implementation and review. + Inform campus of existing and upcoming technology solutions through a variety of strategies.

Goal 2:

Provide campus wide technology infrastructure and resources to increase research, innovation, entrepreneurship and brand awareness.

I wanted to take a moment to thank you for the assistance with the machines. They are perfect and I will be walking through a break down today in preparation for my live class on the 26th. The tech took the extra step of providing some spare components like RAM, which is a huge help. Look forward to the future conversations as well. I appreciate your work and your insight.

2.1 COLLABORATE WITH RESEARCHERS TO UNDERSTAND TECHNOLOGY REQUIREMENTS FOR RESEARCH GROWTH.

+ Collaborate with research faculty to develop cyberinfrastructure for key research areas. + Determine network requirement to meet needs of expanded campus research. + Guide the development of improved business processes for researchers. + Develop sustainable funding models for campus technology infrastructure. + Collaborate with the Office of Sponsored Research

Programs in the promotion of research and researchers on the web.

2.2 IDENTIFY STRATEGIES TO SUPPORT INNOVATIVE TECHNOLOGY SOLUTIONS.

+ Implement collaboration tools for researchers and students. + Provide technology support to the campus innovation hub. + Increase access to technology to support innovation.

2.3 COLLABORATE WITH INTERNAL AND EXTERNAL PARTNERS TO SUPPORT ENTREPRENEURIAL ACTIVITIES.

+ Collaborate with the Center for Entrepreneurship and Economic Development to provide resources for innovation and entrepreneuship. + Partner with Fab Lab to support entrepreneurship.

2.4 COLLABORATE WITH KEY STAKEHOLDERS TO ENHANCE TECHNOLOGIES FOR THE CAMPUS WEBSITE.

+ Implement technologies to increase activity on key

NCCU webpages. + Partner with Executive Leadership Team and other key stakeholders on new website elements.

I would like to reiterate my sincere gratitude for your outstanding support in resolving the issues around the installation of the R software.

I also appreciate your going the extra mile with your research and follow up.

Thanks to you, I was able to install packages properly at the office laptop.

Goal 3:

Increase productivity and technology transparency through training, communication, business process improvement and support.

3.1 DEVELOP TECHNOLOGY TRAINING TO SUPPORT CAMPUS INITIATIVES.

+ Deliver training on new and existing technology for students, faculty and staff. + Provide specific training for faculty for student success branded technologies. + Increase student access to technology training.

+ Partner with Administration and Finance to deliver training on administrative systems.

3.2 COLLABORATE WITH CAMPUS PARTNERS TO INCREASE FEEDBACK FROM STUDENTS, FACULTY AND STAFF.

+ Develop a comprehensive communication strategy for information technology. + Participate in departmental meetings to gain insight regarding IT services. + Identify new approaches for communication between students, faculty and staff.

3.3 PARTNER WITH ADMINISTRATIVE UNITS TO IDENTIFY BUSINESS PROCESS IMPROVEMENTS.

+ Explore current business processes to maximize functionality. + Collaborate with enrollment management to create more efficent admissions processes for students + Work with Human Resources to identify technologies that may improve student hiring processes. + Implement a campus-wide technology review process.

3.4 ALIGN TECHNOLOGY SUPPORT WITH INDUSTRY BEST PRACTICES.

+ Assess current technology support structures across all IT functions to identify gaps and opportunities for improvement. + Develop Service Level Agreements for IT services.

+ Increase transparency and governance for IT project management.

Goal 4:

Ensure a strong cyberinfrastructure through campus IT infrastructure management, security awareness training, hardware and software standards, IT Risk management and IT Security framework.

4.1 DEVELOP A CYBERINFRASTRUCTURE PLAN.

+ Address current and anticipated IT requirements. + Develop processes to assess and address potential vulnerabilities. + Update plan on a yearly basis.

+ Complete testing of plan components.

4.2 ENSURE A RELIABLE AND SECURE CAMPUS NETWORK.

+ Assess network capacity to support current and anticipated needs. + Perform assessments for network security and resiliency.

4.3 PROVIDE CAMPUS MEMBERS WITH APPROPRIATE IT SECURITY TRAINING.

+ Distribute timely information to campus concerning IT Security threats and opportunities. + Implement campus wide Cyber Security

Awareness training. + Provide IT Security training to centralized and decentralized IT professionals.

4.4 FACILITATE COMPLIANCE OF THE IT SECURITY FRAMEWORK.

+ Review policies, regulations, and rules for consistency with IT security standards on at least a yearly interval. + Create appropriate frameworks to respond to security incidents. + Distribute Cyber Security Awareness information in a timely manner. + Enhance IT Risk Management processes.

On behalf of Dr. Audrey Beard, Dean of the School of Education, I send to you a message of sincere “Thanks” for ALL of your support during the School of Education 2021 Faculty Retreat. Your patience, willingness to help, and technical expertise, made our program a big success.

INFORMATION TECHNOLOGY

STRATEGIC PLAN

2022 - 2025

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