TERMS & CONDITIONS

ACE USA has served the souvenir and apparel markets for over 60 years. We wish to thank our customers for their many years of patronage and hope this catalog will further assist you in improving your sales.

TERMS: C.I.A. or net terms are available upon approval of credit.

CREDIT CARDS: Visa, Mastercard, American Express

RETURNED CHECKS: A charge of $25.00 will be placed upon your account for any returned checks.

FOB: Ronkonkoma, NY 11779

SHIPPING: Please specify the method of shipping preferred, or the shipment will be sent the most economical way. Purchaser must file a claim against the carrier for losses and damages.

MINIMUM ORDER: $250.00

MERCHANDISE RETURNS: ACE USA has established the following guidelines for receiving credit for returned merchandise, shortages and damaged merchandise. We will strictly adhere to these rules and appreciate your cooperation. Please contact your sales representative if you need further assistance.

List merchandise to be returned including the following information: • Item Number • Description • Quantity per size • Price • Invoice Number Purchased On • Reason for Return

Call or email this information to your sales representative. After approval, you will be given a returned authorization (RA) number, which will be clearly noted on each box of your return. Before the merchandise is returned mark any flaws or damaged areas. Make sure boxes, sleeves and all parts are returned with each item. Your account will be credited upon receipt of the merchandise in our warehouse and after all conditions listed above have been met.

Merchandise returns/shortages/damages without an RA number will be handled in three ways: 1. No credit will be issued for damaged goods returned without RA number. 2. Merchandise in good condition received without an RA number will be charged a 20% restocking fee. 3. No credits will be issued for shortages or damages after 30 days of receipt of goods.