CEEC
3RD - 4TH QUARTER
D ige st JULY - DECEMBER 2012
OPEN UP A WORLD OF OPPORTUNITIES
Content Editorial
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CEEC Corporate Philosophy
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New Director General Appointment
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CEEC Integrity Committee
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Transformtion Of Mindset
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Up Close Corner
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CEEC Makes Butcheries In Chongwe
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CEEC Makes Difference In The Hospitality Industry
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CEEC Keeps Hopes Alive For Nepo School
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Commissioner Mwaba Visits Projects in Mongu
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Gaskees Bakery - A Model Of Real Empowerment
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CEEC Puts A Smile on Former Bata Employees
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CEEC Participates In African Public Service Day Celebration
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Eastern Province Show Highlights
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Southern Province Show Highlights
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Western Province Show Highlights
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Ndola Trade Fair Highlights
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CEEC Project Finance - Table
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Health Corner
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Phone Etiquette
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Corporate Genetics
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HIV / AIDS Workplace Policy
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CEEC New Employees
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Wedding Celebrations
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Jokes
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EDITORIAL TEAM Editor: Glenda Masebe HIV/Aids Corner: Sthembiso Ngulube Up-Close Corner: Mildah Hachuka Health Corner: Cynthia Banda Take A Break Corner: Sylvia Bannerman Work Place Ettiquete Corner: Muma Munansangu
Editorial Hello Team and a good welcome to our 3rd quarter Edition of the CEEC Digest. This edition has interesting readings which have been contributed by various brains; we salute your valuable articles. May I state that intelligence and skills are vital elements to achieve success in a workplace; however the ability to interact and manage relationships is what sets us apart as successful individuals. Emotional intelligence is also cardinal for all of us. Therefore developing emotional intelligence reduces stress for individuals as well as organizations by decreasing conflicts, improving relationships and understanding. The Team behind this publication appreciates that to be successful, one requires awareness, control and management of emotions. It
Plot NO. 6457 Los Angeles Boulevard P. O. Box 35068, Lusaka, Zambia Tel: 260 211 254214 / 256020 / 257205 Website: www.ceec.org.zm
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We therefore would like to appreciate the constructive criticism we received in our first edition and hope to improve this edition by your feedback. Your feedback is what will make this Newsletter interesting. We are assertive as a team because we have a mission to accomplish; we realize that assertive behavior is based on self respect for others and as an assertive team, we will manage situations and people with confidence and self assurance. We will respect your opinions and your input. Most of us would want to be recognized and considered important by our organization, well this is attainable if we are committed to setting high standards in the way
Ms. Glenda Masebe CEEC PUBLIC RELATIONS MANAGER
we do things. Consistent professional behavior earn trust and respect of our supervisors, clients and co-workers, Professionalism promotes a positive working environment. As you read the interesting articles and happening in the Commission, lets us be positive in our attitudes, we as a Commission have gone through our highs and lows, we have celebrated our good times and have survived crises. All the emotions and frustrations of everyday life are part of a business day. Enjoy the reading and remember, we need your feedback!!
O ur Ph ilosop h y
CEEC DIGEST is published quarterly by D&C SAATCHI & SAATCHI 10117 Akashambatwa Road, Olympia Tel: +260 211 292351 / 294255 Email: info@dcsaatchi.co.zm website: www.dcsaatchi.co.zm
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all begins with knowing and understanding how to react or respond, and respecting others and their feelings. That is emotional intelligence!
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Core Values Mission
• TEAMWORK: We are loyal and supportive of one another's To promote the economic efforts. empowerment of citizens through • INTEGRITY: We implore high ownership of productive assets, ethical standards as we execute our skills development, access to finance, preferential procurement and the responsibilities with honesty, fostering of a business and reliability and honour. entrepreneurial culture in • ACCOUNTABILITY: We are order to reduce socio-economic answerable for every action we take in inequalities. fulfilling the mandate of our organization. • TRANSPARENCY: Discharging our responsibilities in an open and fair Vision approach without fear or favour. A leader in innovative • PROFESSIONALISM: and equitable economic Conducting ourselves in a empowerment manner that reflects a of citizens. positive image of the Commission.
CEEC BOARD APPOINTS
LIKANDO MUKUMBUTA
AS NEW DIRECTOR GENERAL The Citizens Economic Empowerment Commission (CEEC) Board of Directors has appointed Mr. Likando Mukumbuta as the new Director General for the commission. CEEC Chairman Dr Overs Banda announced the appointment as he introduced Mr. Mukumbuta as the New Director General to staff. Dr Banda implored management to give Mr. Mukumbuta the necessary support and take up their respectively roles in the commission seriously. He also stated that the Commission has suffered set back in terms of its reputation, hence senior management should work and conduct themselves professionally so as to contribute to serving this country as a whole. He said he has no doubt that
CEEC
Integrity
Committee
Management is composed of brainy people who need to exhibit Excellency in the way they execute their duties.
project design and implementation and is highly qualified in Development Economics.
And Vice Chairperson, Mr. Joel Ukwimi, added that the success of any leader is determined by a great team, he urged the new Director General to work with the team and congratulated him for being the preferred candidate. Meanwhile the Acting Director General Mr. Daniel Sichombo who has acted in this capacity for administrative purposes after Mrs. Mable Mungomba left the institution, congratulated the new Director General and pledged to give him all the necessary support.
He has a Master of Science in Economics and Accounting from the Academy of Economic studies University of Romania, a Master of Science in Geo-information Systems in Rural Development from Wageningen Agricultural University, the international institute for Aerospace Survey and Earth Science in Holland. He has led the Zambia Agribusiness Technical Assistance Center (ZATAC) and the Youth Economic Empowerment Agency for the past nine (9) years and has worked both in the public and private sectors.
The Director General, Mr. Likando Mukumbuta has extensive experience of more than 24 years in organizational development and management,
He began his career as an Agricultural economist with Ministry of Agriculture, planning Department where he worked for seven (7) years as head of
The Integrity Committee (IC) has undergone changes in composition from the time it was established. It is currently composed of Glenda Masebe - Public Relations and Communication Manager, Geoffrey Chomba - Monitoring and Evaluation Manager and Victor Zimba – Finance Director. The article on the Integrity Committee in the last issue attempted to highlight the composition and function of the IC. In this issue a little focus has been made to address some expectations from the CEEC staff in our bid and quest to enhance a corruption free environment at CEEC.
committed ourselves to live by. The core values are clearly spelt out in our Strategic Plan and these are Team Work, Integrity, Accountability, Transparency and Professionalism. We intend to make them more visible by framing them and putting them in our offices. We expect all staff members to be familiar with them. The values should not just be on paper but they have to be translated into behavior. This simply means, for example, our declaration to be impartial has to permeate all our processes so that our dealings with clients should be self evident that we are treating them equally without favouritism, in short the core value transparency has to apply.
You should all be aware by now
By Geoffrey Chomba of the core values for our IC CHAIRMAN organization which we have
We also take this opportunity as a Committee to remind the staff CEEC
Digest
Mr. Likando Mukumbuta CEEC DIRECTOR GENERAL
section Early Warning Systems and was responsible for undertaking production surveys for selected commercial crops. He then worked for the Programme Against Malnutrition (PAM) before joining the USAID/Zambia as Programme Economist where he spearheaded the update on Zambia’s Macroeconomic environment and its implications on the USAID’s country programme. Until now he has for the past nine (9) years been serving as Chief Executive Officer of Zambia Agribusiness Technical Assistance Center (ZATAC) and consulting Chief Executive Officer of the YAPYA Youth Investment Trust in Zambia. that we have a complaint handling system for reporting corruption, maladministration and serious and substantial waste within. You are encouraged to drop in the suggestion box any related complaint. You may indicate your name in case the Committee needs to seek any clarification but this is not mandatory in case the source wishes to remain anonymous. All information addressed to the IC will be treated with the serious confidentiality it deserves. You are in the same vein advised to inform our clients about the availability of the complaints handling system and to encourage them to use it. The IC is at your service and hereby once more wishes to solicit your full support.
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TRANSFORMATION OF MINDSET - WESTERN PROVINCE BY WALUSUNGU BANDA & LUCIE HRABCOVA
NAOMI MUBITA AGED 24
Mongu - At the age of twenty four, Naomi Inonge Mubita acquired a new name. She is now known as the Queen of Pies among her colleagues at the Kobil Station restaurant, where she started to work two months ago. Although just a fresh graduate, the new-comer impressed the team with her hard-working attitude, radiant smile and most importantly a portfolio of innovative pastry recipes. There is no doubt she’s got the potential to run a successful business on her own one day. Just like the other students of the Vocational Training for Vulnerable Children in Katongo, Ms. Mubita was taught to be proud of her skills and make her dreams come true.
and complain about lack of opportunities in the impoverished area, Ms. Mubita decided to take an action and registered for a five-month Food Production course at a new training centre near her home. Luckily for Ms. Mubita, the Vocational Training Centre for Vulnerable Children (VTCVC) does not charge its students anything at all. The training institution located in Katongo Village near Western Province’s capital Mongu is a project funded by the Czech Development Agency through the Czech Development Cooperation Programme. It is run by a non-profit organization called Njovu in close cooperation with local basic school. The aim of the training centre is to support young people in need by providing them with vocational and entrepreneurial skills, thus increasing their chances to succeed in the market and boost local economic development. The project targets orphans, children from child-headed families, single parents and
STUDENTS TRAINED IN DESIGNING, CUTTING & TAILORING
Initially, things were not easy for her at all; however, troubled by a chronic eye condition and coming from a family stricken by poverty, Ms. Mubita could hardly gather any money to continue her education. Although she could have easily become one of the pretty young ladies hanging around local drinking places 3
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otherwise vulnerable youths from Mongu District up to 25 years of age. Those who meet the above outlined criteria are provided with free skills training in either of the following areas: Power Electrical, Designing, Cutting and Tailoring or Food Production. As a TEVETA (Technical Education, Vocational
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and Entrepreneurship Training Authority) registered institution, the centre is entitled to provide skills training on Trade Test Level 3.
STUDENTS TRAINED IN FOOD PRODUCTION AT VTCVC
Though humble in size, the institution is able to produce a relatively great number of graduates per year. The first courses were opened at the end of November 2011. Almost 100 students have successfully completed the training since then and sat for their final exams in April 2012. In the beginning of May 2012, second generation of learners started the training. Currently, almost 120 young people are attending the centre’s classes. Every single person interested in the training must go through a thorough enrolment interview prior to the course. This process is not only meant to assess one’s social and economic situation, but also help the candidate understand the project’s unique training philosophy. At the start, new learners were mostly identified through campaigning and cooperation with local churches and NGOs. Since the centre has already gained its reputation in the community, most of the young people are now coming spontaneously, out of their own interest. For the first ten weeks of the actual training, they concentrate purely on the technical part of the course. The training is facilitated by a total of six
lecturers (two for each training programme), each managing a maximum group of 20 trainees. It is only for the teacher’s extraordinary professional and personal qualities that the project successfully overcame initial humps and eventually brought up its first generation of students. Considering the Trade Test final examination requirements as well as advantages of the ability to interact in various business environments, English is preferred as a language of communication. The teachers are, however, able to explain details in local language to ensure good understanding. This also helps to maintain welcoming atmosphere in the class, which often accommodates students with very different backgrounds and personal histories. Later on, business skills and entrepreneurial part of the training is incorporated in the course. During this phase, a number of guest speakers representing either qualified professionals or experts in entrepreneurship comes to talk to the students. Significant part of the lessons is facilitated by lecturers representing the National Credit and Savings Bank (NATSAVE) and the Citizen’s Economic Empowerment Commission (CEEC). These institutions also offered their helping hand in terms of guiding the students when looking for viable business ideas, turning them into realistic business plans
STUDENTS TRAINED IN POWER ELECTRICAL
and providing financial resources to those who are ready to start their own business. Considering poor employment rates and burning lack of employers in the province, self-employment is one of the school’s most emphasized mantras. In this regard CEEC facilitate the registration of businesses for students with PARCA as a way of encouraging students to register for preferential procurement. Another one is definitely the emphasis on practical skills that are strongly preferred over theoretical knowledge. All students therefore take part in the project’s income generating activities. Learners in the Power Electrical Programme accompany their teachers to work on electrical projects in the field on regular basis. Future
UP UP
tailors work on orders made by local community members and students in Food Production complete their training with a four-week long attachment period in local lodges, restaurant and bakeries. Occasionally, they also produce and sell bread and other baked goods. Although the students do not pay any fee, a lot of personal effort and maintaining perfect discipline is required throughout the course. Failing to follow the project’s tough rules may easily cause the student to be excluded from the training. The whole point of this system is to produce a reliable professional able to work with minimum supervision, and ready for whatever challenge they may face in the jungle of real market competition.
CORNER CLOSE CORNER
A man of all seasons, hardworking, energetic and a friend to all, describes Lutangu Mundia, a Driver at the Citizens Economic Empowerment Commission in Lusaka. His positive attitude towards work is admired and embraced by all. Mundia was born on 20th September, 1970 at Lewanika General Hospital in Mongu – Western Province to Mwibeya Mundia and Nawa Muyunda. 1n 1977, Mundia started his Primary School at Malengwa Primary School in Mongu where he studied until his seventh grade. “I have always wanted to have a better life and this prompted me to work hard and be happy with everything I was doing. When you want something in life, you can achieve it if you put your mind to it “, he narrates. Mr. Mundia went to St. Johns
Secondary School in Mongu where he continued with his education. In his tenth grade, he moved to Kambule Secondary School where he completed his academic qualifications. During his school days, he was involved in craft and technical activities which gave him the interest to enroll at a technical college. In 1995, Mundia moved to Lusaka and enrolled for a course in Automotive Mechanical at Lusaka Technical and Business College (formerly Lusaka Trades Institute). After completing his mechanical course, he joined the Ministry of Finance in 1999 as a Driver and four years later joined the World Bank as Head Driver. In 2009, he joined the Citizens Economic Empowerment
For the same reason, the learners are taught to be team-players that pay respect to their co-workers and customers. At the same time, they also are pushed to start actively controlling their life. The trainees are encouraged to critically assess whatever information they receive, ask challenging questions and come up with just any idea to improve their training experience. High ambition, fantasy and creativity are highly appreciated qualities, especially when working on personal business plans. The positive impact of this strategy that is already seen in the graduates is a source of great motivation for the teachers’ team. Apparently, most of the former students are now busy starting their own businesses. Commission as a Driver under the Corporate Services Department, a position he has held to date. Other professional qualifications include Certificate in Logistics and Transport obtained from ZAMIM, Certificate in Defensive Driving from Hilburn Transport Training Consultants and Computer Appreciation of Management Services Board. Mr. Mundia is a member of the Transport and Logistics Association of Zambia.
For about 15 out of 21 Food Production graduates managed to get employed within the first weeks after completing their course. The feedback from their new employers has so far been complimenting. Not only in case of Miss Mubita, who earned her name as the Queen of Pies.
LUCIE HRABCOVA (LEFT), COORDINATOR NJOVU PROJECT WITH WALUSUNGU BANDA, ACTING PEC - WESTERN
have gladly handled carefully and sincerely. “In the next five years, I plan to start my own business and run it successfully because I believe that being me has played a great role in my life and I’m always motivated by my own achievements, he narrated. Mundia mentioned that his best place in this world is his home because it is good for reflection and meditation and brings a lot of novelty in him.
Mundia Lutangu is married to Delphine Mwiinda Luyanga and together, they have three children, Muziba Mundia – fourteen years, Nawa Mundia – eleven years and Mwibeya Mundia. “My wife and children are the best things that have happened in my life and everyday they add joy and peace to my life” he explained.
“The source of great achievements and happiness is your home because if your home is on fire, there is no peace in your life”, he emphasized.
On 12th April, 2012, Mundia and his wife celebrated their seventh marriage anniversary.
LUTANGU MUNDIA
MUNDIA’S WIFE
CEEC DRIVER
DELPHINE MWIINDA LUYANGA
“My happiest moment in life was when I got my first employment and adding to my joy was marrying my wonderful wife. Being a family man comes with a lot of responsibilities which I CEEC
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MUNDIA’S THREE CHILDREN MUZIBA, NAWA& MWIBEYA MUNDIA
3RD QUARTER JULY - SE PTE M BER 2012
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CEEC SUCCESS STORIES CEEC AND BUTCHERIES
IN CHONGWE
WORK TOGETHER The Citizens Economic Empowerment Commission (CEEC) has still continued to remain committed to their mandate of citizen’s empowerment through the Citizens Economic Empowerment Fund (CEEF) led initiative programme.
REFRIGERATORS WHICH WERE BOUGHT USING THE CEEF
Of the many beneficiaries, the Citizens Economic Empowerment Fund is the Butcheries Association of Chongwe. Speaking to the chairman of Chongwe Butcheries Association Mr. Basil Chafunga in an interview held with him and his Vice Chairman Mr. James Chikakeni, Mr. Chafunga narrated on how they heard about the CEEC and their CEEF. He explained how they organized themselves as individual butcher men in chongwe and formed the Chongwe Butchery Association with the vision and mission of 5
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working together and operating under one butchery called the “Green House Butchery” Mr. Chafunga said that when the butcher men came together and formed an Association, they managed to acquire a piece of land where they constructed a building to set up their Green House butchery Sales outlet. ‘’A lot of people talked about CEEC programmes on radio and this information helped us realize that this fund was meant for people like us, so this inspired us to go to CEEC to apply”, he explained. The Chairman of the Association in agreement with members of the Association decided to get a loan of K47 million from CEEC which helped them buy refrigerators and butcher boy machines that they needed for the successful operation of their Butchery business. The Vice Chairman of the Association Mr. James Chikakeni also said that the CEEF has helped them because it has alleviated the problems they had in the past of not having meat storage facilities such as fridges and the butcher boy meat cutting machines. ‘We also had to deal with problems of storage due to lack of fridges. Cutting of meat
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another CEEF because they had noticed that their business was growing in Chongwe town and they wanted to buy a mince meat and sausage making machine and a refrigerated truck so that they could easily be supplying meat and other meat products in Chongwe town and to other provinces and towns in Zambia. CHONGWE BUTCHER ASSOCIATION CHAIRMAN
was also made difficult and slow because we used knives for cutting the meat and this made our business slow and we most of the time operated at a loss,’’ Mr Chikakeni explains. Mr. Chafunga further said that in future they wanted to apply for
He urged and encouraged citizens who had business ideas not to fear to apply for the CEEF because CEEC was a good business organization to partner with in business because of their low, favourable and better credit facility as compared to commercial banks that had high interest rates.
THE BUTCHER BOY MEAT CUTTING MACHINE WHICH WAS BOUGHT USING THE CEEF
CEEC MAKING A
DIFFERENCE IN THE
HOSPITALITY INDUSTRY LAWNS AT THE HOTEL
This is Nomads Court Hotel, one of the successful beneficiary projects for the Citizens Economic Empowerment Commission (CEEC). A tour was conducted by the CEEC team and this is what they found. This hotel is owned by a single mother, chief executive, international globe trotter, an achiever and business woman, are just a few of the many words used to describe Janet Shawa the proprietor of Nomads Court hotel. Her hotel business is a testimony of the government empowerment schemes for women through the Citizens Economic Empowerment Commission (CEEC). Janet always had ambitions to venture into the hospitality CAPTION industry, but did not know how to realize her dream, until someone told her about the Citizens Economic Empowerment Commission (CEEC).’’ At this stage, I had already built one block of apartments with eight rooms, so I only needed enough funds for acquisition of material and furniture for finishing touches’’ she revealed. “A friend of mine told me about an Asian man by the name of Hussein, who had exceptional skills in drafting project proposals. I approached him and he helped me write a project proposal that opened the doors to my dreams. This proposal attracted a total funding of about K2 billion from CEEC” Janet explained.
managing a multi-faceted strategy that delivers economic empowerment programmes aimed at substantially increasing meaningful participation of targeted citizens in the economy.
JANET - THE PROPRIETOR IN JUNGLE GREEN JACKET POSES WITH CEEC TEAM
The project was funded in three phases, with an initial amount of K800 million. The next allocation was K600 Million, and the last was K200 million. “When I received the first allocation of funds, I called my daughter in USA, and asked her to meet me in China, so we could buy materials for the hotel” she said with an amazing humor. Janet finally travelled to China and purchased items such as kitchen units, chairs, tiles, and other materials, that amounted to ten containers of cargo. Initially, the hotel was intended to be self catering only, but due to popular demand, she has constructed a kitchen, mini bar, restaurant, and conference to suit the needs of her clients, who most of the time are too busy to cater for themselves.
The hotel is named and themed after the countries she has visited. As things stand today, there are only 3.84 years left before 2015, a time by which the millennium development goals should be achieved. Amongst those goals with much work to be done, are the promotion of gender equality and the empowerment of women. The empowerment of women is legislated in the Zambian context through the enactment of the C.E.E.C. Act No. 9 of 2006. In the delivery of empowerment, the commission identifies women and youth as key target groups that have been historically marginalized in participation in economic activities. CEEC
has
to
date
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been
The Commission has been managing the Citizens Economic Empowerment Fund as part of its ‘Access to Finance’ strategy. The Commission through the Fund has beneficiated a total of 1,439 projects to date at a value of K176 billion, out these projects and amount a total of 340 projects are women owned valued at K32.4 Kwacha. In the next five years, Janet hopes to establish another Nomads Court in Solwezi, and she also hopes to establish an international girls’ boarding school.
JANET SHAWA THE PROPRIETOR IN (GREEN),MILDER HACHUKA (CEEC CUSTOMER SERVICE) SHARING A LIGHT MOMENT WITH GLENDA MASEBE (CEEC PR & COMMUNICATIONS MANAGER) WITH A RED BAG
JANET EXPLAINS THAT ONE OF HER ROOMS IS NAMED AFTER FRANCE
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CEEC KEEPS HOPES ALIVE FOR NEPO The Government has continued to be committed to enhancing the mandate of the Citizens Economic Empowerment Commission (CEEC) which is to provide broad-based empowerment programmes to the citizens and CEEC through its Citizens Economic Empowerment Fund (CEEF) led initiative programmes. The youth have not been left out in economic empowerment and one youth that has seized the opportunity provided for by Government funded empowerment programmes through the Citizens Economic Empowerment Commission (CEEC) is NEPO Nursery and Primary, a business run by 32 year old Jack Tyetye. Jack is a vibrant youth with a vision to ensuring the school he manages attains high levels of satisfaction to the clients he offers this kind of service to. Born on January 19th, 1980, Jack
is the last born son of Mr and Mrs Tyetye, a retired Teacher who always had a vision of owning her own school and now has finally realized that dream through working with her son Jack. In an interview held with Jack, he said that with the help of his mother, who used to work for Licef Primary School and is now the head teacher of Nepo Nursery and Primary School, he has managed to run the school professionally. Jack took up a proactive role in coming up with a private school in chongwe after realizing there was none in chongwe water falls area which was developing at a fast rate. The number of people staying in that area was growing especially that of the children, who needed to attend school. Jack seized the opportunity and soon started the first private school in that area, which begun from a humble start, the backyard of their house. This
marked the ‘birth’ of Nepo Nursery school in 1997, which when translated from lozi to English means “aiming high. The school started with only three (3) pupils in Nursery school. Jack decided it was time for the school to move to another level, that was when he learnt about the Citizen Economic Empowerment Fund (CEEF) through the media and decided to apply for a loan, so that he could build a primary block. With the help of the K 50 million CEEF acquired from CEEC they started building two (2) by five (5) classroom blocks that would cater for grade four to grade seven primary school pupils. Jack stated that he and his mother’s hope and vision for the future in line with their school mission statement was to continue offering and providing quality standards of education and to be one of the best schools in Zambia. Jack urged and encouraged the government to support schools like theirs in developing the nation because education was an important key towards national development.
He further urged and encouraged citizens especially the youths to try working out with their ideas adding that those that don’t try in life are the ones that fail and don’t succeed at all.
MR. JACK TYETYE THE MANAGING DIRECTOR OF NEPO NURSERY & PRIMARY SCHOOL
1 BY 5 CLASSROOM BLOCK WHICH IS BEING BUILT USING THE CEEF
PUPILS IN CLASS
COMMISSIONER MWABA
VISITS PROJECTS IN MONGU Commissioner Roy Mwaba, who is also Zambia Congress of Trade Unions (ZCTU) Secretary General, visited the cashew project based in Mongu during his trade union official visit in the province. He expressed satisfaction in the way the cashew product was being managed and he openly confessed that he had no idea about the project as such his mindset had changed in a positive way. He stated that there was need to re-visit the repayment mode for the farmers and Western Cashew Company Limited so that it matches with the 7
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that it matches with the prevailing situation on ground i.e. there was low production level of good quality cashew nuts being produced by old trees that
have outlived their economic usefulness. The situation is expected to change after the entry of a new variety, imported from Mozambique, begins producing quality.
farmers and promised to be the ambassador for the promotion of cashew development in Zambia.
Commissioner Mwaba, emphasized on the promoters to explore more on how the rotten nuts could be economically used by carrying research and coming up with appropriate technology to address the issue at hand. The Commissioner (c) with cashew farmers where he expressed satisfaction on the cashew project in Mongu
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The Commissioner thanked the Provincial Empowerment office for the team work with the
The Commissioner, Roy Mwaba, second (R) inspecting new cashew tree varieties during his trip to Mongu
GASKEES BAKERY: A MODEL OF REAL EMPOWERMENT Our quest to foster economic empowerment of citizens has not gone without criticism. Many a time have critics suggested that the Citizens Economic Empowerment Commission (CEEC) supports businesses that do not really need financing. If at all there was need to prove them wrong, then Gaskees Bakery and General Dealers of Samfya, is a great example of economic empowerment.
leaving employment in 2007, Mr. Simbeye relocated to Samfya District where he re-started his bakery business, but this time registered with PACRA under the name Gaskees Bakery and General Dealers.
Commission for Gaskees Bakery include an oven, proofer, dough mixer, bread slicer, pan
PROCURED EQUIPMENT: BREAD SLICER
The Commission has supported a very interesting business known as Gaskees Bakery and General Dealers in Samfya District. The business traces its beginnings from 1987 in Mushili Township in Ndola, where the business operated as ‘Blessing Bakery’. It was barely 3years before the business closed down, and the promoter Mr. Lawrence Simbeye moved to Mansa, Luapula Province, where he got employed as a Baker with Danty’s Bakery of Mansa. After
a by
private shares.
It is interesting to note that at inception the business was using traditional mud-brick charcoal ovens, and blacksmith made trays and pans, for the TRADITIONAL OVEN
Samfya District of Luapula Province is famously known for its beautiful white sandy beaches on the shores of the Lake Bangweulu. Though mainly undeveloped, the District is able to attract a considerable number of tourists.
sole-trader into company limited
production of its bread and other confectioneries. Despite this humble start, the promoter, had a dream of one day owning the first modern bakery in Samfya District, and it is with such ambition that the CEEC was approached. Seeing that our mandate is to see the entrepreneur’s dream come true, the Commission was on hand to support the business with a loan facility of K300million. The loan purpose was to capitalize and operationalize the bakery. In 2011, the commission financed the procurement of modern bakery equipment and accessories from Macadam’s Int. PTY Ltd in South Africa. The equipment procured by the
THE PROMOTERS SELLING THEIR PRODUCE
trolleys and baking pans. In addition to that CEEC financed the installation and connection of a 3-Phase power supply;
The business was officially commissioned on August 10, 2012.
PROCURED EQUIPMENT: OVEN
MODERN BAKERY: EXTERIOR
purchase of all raw materials; and payments for initial building rentals.
Today Gaskees Bakery boasts to be the one and only modern bakery in Samfya District, and currently employs a total of Ten (10) people.
Constant nurturing by the commission has seen the business transform from a
THE MODERN BAKERY: SALES COUNTER CEEC
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CEEC - PUTS A SMILE
ON FORMER BATA
EMPLOYEES to manufacture toughee shoes under license from Bata Company.
MILDAH HACHUKA - CUSTOMER SERVICE - CEEC INTERVIEWING STAFF FROM EVAMBO AT THEIR FACTORY.
Another good project that has benefited from the CEE Fund is Evambo manufacturing Ltd which is specialized in shoe making and manufacturing here in Lusaka. This firm is a citizen owned company made up of former Bata Shoe Company employees empowered to acquire shoe making machinery
Speaking to the managing Director of Evambo Manufacturing Ltd Mr. Martin Phiri in an interview Mr. Phiri said that Evambo Manufacturing ltd was empowered with K450 million from the Citizens Economic Empowerment Fund (CEEF). This Loan assisted the Company to realize their dream. The money obtained assisted the company to get the necessary shoe making and manufacturing materials, power equipment and machinery that was required for the successful operation of their shoe making and manufacturing business. Mr. Phiri also said that with a
SHOE-MAKING MACHINES
work force of 27 employees, Evambo manufacturing ltd intends to develop and to grow in its business operations and will increase its workforce by creating more employment opportunities for the Zambian people. He urged and encouraged the government to increase funding to the Citizens Economic Empowerment Commission (CEEC) because such organizations helped in supporting the development of the small enterprise and investment sector which is key to the development of our national economy.
STAFF WORKING ON THE TOUGHEE SHOES 9
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“I would like to urge and encourage the Zambian citizens both men and women who want to venture into business and have got business ideas to seek professional advice on how to
write proper business proposals for easy accessibility of the CEEF”.Mr Phiri said. It is said people have so much potential which they do not utilize and good ideas can only be realized once the first step is boldly taken” Mr Phiri encouraged.
TOUGHEE SHOES PRODUCED BY EVAMBO
EVENTS
CEEC PARTICIPATES IN CELEBRATING AFRICA PUBLIC SERVICE DAY - JUNE, 2012 public service. This day is meant to reflect on • issues affecting the African Public Service, generate positive interest in the work of the public service, reward outstanding initiatives and promote professionalism in the public sector.
CEEC Officers explaining the operations of the Commission
The Citizens Economic Empowerment Commission participated in celebrating the Africa Public Service Day which fell on 23rd June, 2012. The CEEC participated under the Ministry of Commerce, Trade and Industry. The theme was “Capacity Development for Implementation of the African Charter on values and principles of public service and administrative towards capable developmental states”. The celebrations were organised by the Cabinet Office. Africa Public Service Day is a day on which Africa honours all the
many women and men whose responsibility is to serve the people of Africa. The Zambian Public Service started observing this day at national level in 2008 and since then it has become an annual event. The main purpose of celebrating the Africa Public Service Day is to bring public servants together to commemorate the value and virtue of service delivery improvement to the communities they serve, encourage positive interest by citizens in the work of public administration and, reward outstanding initiatives and promote professionalism in the
This year’s celebrations included a Road show which was held from 20th to 22nd June, 2012 at the Arcades Shopping Mall grounds to showcase the services offered by different public service institutions and the CEEC’s role to attend the exhibition was to disseminate information on the available products and services through networking, share developmental services, quality and innovativeness in the public service.
• • • • • • •
disciplined and productivity and called for total commitment, creativity and innovation from the public service in order to attain the country’s developmental agenda.
• • • • • • • • • • • • •
Public Service is a pillar of any nation in that it transcends political doctrine and enshrined values such as cultural diversity, transparency, public accountability and client orientation in its service delivery and in line with this Customer Services centres have been established to improve service delivery in public institutions.
The CEEC stand had a number of citizens who were making enquiries on the products and services being offered by the Commission.
The guest of honour at the Mulungushi International Conference Centre was the Secretary to the Cabinet, Mr. Evans Chibiliti who in his speech to the public service workers highlighted the following: • • • •
Public service workers should improve service and work relentlessly to achieve their mandate and goals.
• • • •
The Public Service was urged to deliver quality service and steer the developmental process through efficient, CEEC
Digest
Part of the winning team – Ministry of Commerce scooped the 3rd positions under two categories i.e. • Improved Transparency, Accountability and Responsiveness in the public service • Improved service delivery
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CEEC EASTERN PROVINCE EXHIBITS AT THE AGRICULUTURAL & COMMERCIAL SHOW The Eastern Province 36th Agricultural and Commercial Show was held at the Show grounds near David Kaunda Stadium in Chipata from Thursday, 5th July to Sunday 8th July 2012. The theme for this year was: Building on today’s Prosperity. The CEEC Provincial Office was one of the Institutions that show cased the various activities implemented so far and the services being offered to the public. The Commission was represented at the stand by Provincial Empowerment Coordinator, Mr Mweele Callistus Maingaila and the Programme Assistant, Mr. Juvensio Phiri.
INTERPRETATION OF THE THEME The theme for 2012 was: Building on today’s prosperity. The CEEC looked at three major aspects as drivers for prosperity and these were: • Issuance of preferential procurement certificates to enhance the meaningful participation of companies in public procurement • Creation of sector codes that outline plans to achieve broad citizens economic empowerment; and
Interpretation of theme by the CEEC
The CEEC & PACRA stand (Left to Right, Mr. Lloyd Musonda PACRA Regional Manager, Mr. Hastings Banda PACRA Office Assistant, Mr. Mweele Callistus CEEC Provincial Empowerment Coordinator & Mr. Harmus Ngosa PACRA Accounts Assistant. 11
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• Helping citizens acquire top notch foreign franchise
VISIT TO THE STAND BY THE PROVINCIAL MINISTER AND PERMENANT SECRETARY The CEEC stand was the first one to be visited by the Provincial Minister; Hon. Charles Banda and the Provincial Permanent Secretary Mr. Hlobotha Nkunika on 7th July 2012. The duo was in the company of the Chipata District Commissioner; Mr. Masauso Mekelani Banda and other senior government officials. The Provincial Empowerment Coordinator welcomed the entourage to the CEEC and PACRA “one stop shop” and briefed them on the mandate of the Commission and the major services offered to the public..
• The CEEC Act No.9 of 2006 (English, Chinyanja and Braille) • The Strategic Plan • The CEEC Fact Book • Preferential Procurement guidelines and forms • Brochure on how to access empowerment funds • The CEEC Digest • Pictures of funded projects The Minister was given some of the Information, education and Communication (IEC) materials that were on display.
• “I have received the information I needed to know about CEEC” • “I have received the appropriate information”
• “Interested to know the sustainability of the project”
The PEC also clearly spelt out the symbiotic relationship that existed between the two institutions (CEEC and PACRA). Preferential Procurement was also singled out as one of the main empowerment tools that the Commission was pursuing by registering various businesses and companies for the purpose of preference and reservation schemes.
The Minister and the entourage also had the opportunity to see the machine for manufacturing stock feed procured from Anyang General International based in China by Nezi Investments Limited through a CEEC loan amounting to ZMK 184,084,950.00. The equipment on display included the Crusher, Mixer and the Pellet Mill. The Director of Nezi Investments took the entourage through the various stages of stock feed manufacture using the same equipment.
The minister was shown the various materials that were on display and these included the following:
The Minister expressed delight at such a project as it would add value to the local produce and contribute towards job creation.
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The Provincial Empowerment Coordinator and the Programme Assistant shared information with members of the general public on CEEC operations. The comments from the people that visited the stand included the following:
• “I’m very much encouraged with the information received”
The Minister (second from right), the PS (right) listening to a CEEC and PACRA brief from the PEC and Registration Officer respectively
The PEC welcoming the Minister, the PS, show society chairperson and other senior government officials
INTERACTION WITH THE MEMBERS OF THE PUBLIC
It is important to mention that the Agricultural and Commercial Show like other public events such as the Africa Public Service Day give the CEEC a platform to share information with members of the general public on both the operations and services. They were happy with the statutory instrument number 36 of 2011 compelling both public and private institutions to give preferential treatment to citizen influenced, empowered and owned companies. It is envisaged that this event will grow from strength to strength in the coming years as it also motivates other citizens when they see (pictorial and physical) projects supported by the Commission.
The Minister and the PS looking the CEEC IEC Materials at the show grounds
CEEC - SOUTHERN PROVINCE PARTICIPATES IN THE SIXTH SOUTHERN PROVINCE TOURISM AGRICULTURE AND COMMERCIAL SHOW - JULY 2012 The sixth Southern Province Tourism Agriculture and Commercial Show was held from the 6th to 8th July 2012 in Choma. The show was meant to give an opportunity to companies and business entities in the tourism, agriculture and commercial sectors to showcase their services. CEEC as a public service institution took part in the exhibitions to publicize its activities. The theme of the show was “Kumusanza Economic Prosperity through harnessing diverse potential”. The word “Kumunza” means southern. The relevance of the theme to CEEC mandate was in the services provided that directly helped citizens to harness the diverse potential. These include provision of finance, skills training, and reservation schemes through the preferential procurement Statutory Instrument No. 36 of 2011. The show was graced by Honorable Bob Sichinga, Minister of Commerce Trade & Industry who also took time
to
visit
exhibition
stands.
THE CEEC STAND
by gender and by sector
CEEC through its Provincial office put up a stand to give an opportunity to the public to get information of the empowerment services available to them.
• Pictorial display of funded projects: the pictures include projects in agriculture, education tourism, manufacturing and trading sectors. There were also pictures showing women and youth empowerment
The main focus of the information provided was as follows:
• Loan funding statistics showing funding by districts, by gender and by sector
• What the organisation is about: its mission, vision and core values.
PUBLIC VISITS TO CEEC STAND
• Information on Preferential Procurement as an empowerment tool
A total of 155 showgoers visited the CEEC stand. The following were the purposes for visiting the CEEC stand by the show goers.
• Pictorial display of funded projects: the pictures include projects in agriculture, education tourism, manufacturing and trading sectors. There were also picture showing women and youth empowerment • Loan funding statistics showing funding by districts,
CEEC STAFF AND PROMOTERS WHO EXHIBITED AT THE CEEC STAND
• To know more about CEEC • To find out about CEEC loans – most visitors enquired on the how they could access loans
PUBLICITY ACTIVITIES ON THE STAND In order to create an opportunity to effectively publicize CEEC, a quiz was held through which participants who showed good knowledge of CEEC were either given a CEEC branded pen and / or T – shirt. Twenty two people participated and it was clear from this quiz that people have highly inadequate information about CEEC. The following were the quiz questions: • What does CEEC stand for? • Who is eligible to access CEEC funds • Apart from loans what does CEEC do? • Under what Ministry does CEEC fall?
• To seek more information on Preferential Procurement
PROVINCIAL EMPOWERMENT COORDINATOR MR. T. HAKULIPA EXPLAINING THE CEEC ACTIVITIES IN THE PROVINCE TO THE MINISTER OF COMMERCE TRADE AND INDUSTRY CEEC
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CEEC WESTERN PROVINCE PARTICIPATES AT THE PROVINCIAL
AGRICULTURAL AND COMMERCIAL SHOW - 2012 The Western Province Agricultural and Commercial Show (WPACS) was held at the Show grounds in Mongu from Friday, 29th June to Sunday 2nd July 2012. The theme for this year was: Building on today’s Prosperity. The CEEC Provincial Office was one of the Institutions that show cased the various activities implemented so far and the services being offered to the public. The CEEC participated at the WPACS to showcase the available products and services offered by the Commission, and
this gave an opportunity to the show goers to understand the operations of the Commission in the Province. The Commission in the Province invited some of the funded projects which included Twashengwene Agency Ltd, involved in processing of rice, Western Cashew Industry Company Ltd; involved in cashew processing and Simbalanga Multipurpose Cooperative showcased. Beecome Msiska General Dealers also exhibited their wood products at the CEEC stand.
Seventy two (72) show goers visited the stand where information about CEEC was provided with a focus on preferential procurement. Based on the information captured from the show goers that visited the stand, the show goers
appreciated the efforts by the government through the CEEC of empowering citizens. Finally we say congrats to the team in Western Province, you have done the Commission proud.
SHOW GOERS THAT VISITED CEEC STAND DURING WPACS
CEEC EXHIBITS AT TRADE FAIR The Citizens Economic Empowerment Commission (CEEC) Exhibited at this year International Trade held from 27th June-3rd July, 2012 in Ndola. This year’s 48th Trade Fair was running under the theme CREATING SYNERGIES BEYOND BORDERS. Over 200 people passed through the stand to get to know more about what CEEC does and when the fund will resume. The thrust of the Commissions presentation at the Trade Fair focused on the ability to enable citizens access opportunities outside Zambia, leveraging on opportunities that exist outside
PR & COMMS MANAGER EXPLAINS THE INTERPRETATION OF THE THEME TO THE CLIENT 13
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the country are both inwards and outwards in orientation. In looking at the inward oriented opportunities, we emphasized on how we have created synergies beyond borders by the investment that has come in the country as a result of the empowerment program, one looks at investment coming in to exploit the local resources such as mining, tourism, agriculture, ICT and construction.
FRANCHISES The focus was on opportunities for leveraging proven business brands to work within Zambian companies and increase competitiveness on the local front. We showcased the Subway Franchise operated by Mwachokumba Investment of Kabwe, in Mwachokumba we have created synergies beyond borders through their partnership with the Subway brand which offered the following: • Standard design and presentation • Equipment
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• Compliance monitoring • Training both management and food preparation
TECHNOLOGY ACCESS Under technology access the Commission show cased how we have supported a lot of enterprises access technology through leveraging international opportunities for purposes on increasing the number of services offered. We demonstrated this by a map of the world showing links to countries where different technology has been sourced for the benefit of the empowered citizens. These include: China United States of America, the United Kingdom, India and South Africa.
PREFERENTIAL PROCUREMENT
With the Preferential Procurement the Commission showcased the intended result of the piece of legislation on Preferential Procurement and how it helps SMEs leverage partners to participate in public procurement locally for goods and services through the deliberate registration of companies as: • Citizen Influenced Companies • Citizen Empowered Companies • Citizen Owned Companies In conclusion exhibiting at the Trade Fair was a great opportunity to interact with the public and know exactly their need for more information about the Commission.
COMMISSION CHAIRMAN, DR BANDA & COMMISSIONER MWALA TOGETHER WITH STAFF AWAIT PRESIDENT TO PASS THROUGH THE STAND.
CEEC FUNDING - PROJECT FINANCE The Citizens Economic Empowerment Fund, established under Section twenty-nine (29) of the Citizens Economic Empowerment Act No. 9 of 2006 aims to support the development of broad based empowerment programmes. Funded mainly by Parliament through the Ministry of Finance and National Planning, the empowerment fund makes available resources to citizen owned companies, citizen empowered companies, citizen influenced companies, groups of
citizens or co-operatives, and broad based economic empowerment programmes which require financial assistance. Micro, small and medium enterprises, existing companies
needing expansion / working capital; and start-up companies whose owners have historically been marginalized and have had no access to capital, are some of the targets of the Fund.
2008, the CEEC has received from the Treasury a total of K176,181,000,000.
From inception of the fund in
CEEC APPROVED PROJECTS & FUNDED AS AT 30TH JUNE 2012 Project Finance: Approved and Disbursed By Province PROVINCE
NUMBER APPROVED
AMT APPROVED
NUMBER DISBURSED
AMT DISBURSED
Central Copperbelt Eastern Luapula Lusaka Muchinga Northern Northwestern Southern Western TOTAL
148 170 134 95 308 58 207 102 146 271 1,639
20,548,705,759 34,625,532,966 12,799,290,778 8,622,615,001 88,767,650,425 3,305,300,000 10,327,366,745 13,788,803,667 13,159,287,680 13,539,292,440 219,483,845,461
142 153 107 81 222 57 193 95 128 260 1,438
18,250,597,826 24,512,002,477 9,938,220,320 76,453,056,502 4,713,021,031 3,205,300,000 9,273,316,745 12,764,324,447 10,340,545,404 10,029,222,240 179,479,606,994
Project Finance: Approved and Disbursed By Category CATEGORY
NUMBER APPROVED
AMT APPROVED
NUMBER DISBURSED
AMT DISBURSED
Disabled HIV / AIDS Others Women Youth TOTAL
19 14 1,025 382 199 1,639
2,150,496,610 450,000,000 161,955,781,246 39,610,996,453 15,316,571,152 219,483,845,461
18 13 898 340 169 1,438
1,350,496,610 400,000,000 132,565,003,420 32,580,494,937 12,583,612,027 179,479,606,994
Project Finance: Approved and Disbursed By Economic Sector Nationally Since Inception ECONOMIC SECTOR NUMBER APPROVED AMT APPROVED AGRICULTURE ARTS & CULTURE CONSTRUCTION EDUCATION ENERGY ENGINEERING FORESTRY HEALTH ICT MANUFACTURING MINING SERVICES TOURISM TRADING TRANSPORT TOTAL
466 3 20 35 7 7 12 4 12 196 4 145 108 565 55 1,639
NUMBER DISBURSED
AMT DISBURSED
422 3 19 30 7 7 10 2 9 166 4 128 94 497 40 1,438
36,183,896,166 120,000,000 9,318,390,490 13,743,412,817 7,619,744,083 1,831,675,979 1,429,678,400 260,000,000 2,049,622,753 24,552,509,648 2,692,681,264 13,497,214,074 30,727,464,662 21,157,281,877 14,296,034,781 179,479,606,994
43,486,737,682 120,000,000 9,816,500,000 16,423,925,000 8,460,724,050 1,817,316,745 1,634,678,400 810,000,000 2,190,434,878 29,304,245,872 2,671,000,000 14,733,668,000 40,614,274,713 28,534,485,721 18,865,854,400 219,483,845,461 CEEC
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HEALTH CORNER push the hands of time whilst at work. And anyways finally you’re home or with friends, the dinner is great and you sleep peacefully without having to dread the next morning! It’s because you have decided to love what you do PLEASURE! Here is welcoming you to the second segment of the Health Corner in our third quarter of the News letter! In this edition we tackle the issue of loving the jobs we do-our work! We’ve got to love our jobs as part of what we do in our daily lives so we can reduce on the stresses of life! Enjoy this piece… Abraham Lincoln said that “Most people are about as happy as they make up their minds to be." We all actually have a choice! We have all hit the snooze and even groaned when the alarm rang, at one time or another, some of us many! Yet somehow we manage to get out of bed and prepare ourselves for work. We fight traffic, complain, get to work, hate the day and impatiently watch the clock and count the minutes. Finally we knock off, go home, eat, watch TV, go to bed, and we know it’s the same thing again tomorrow; we want to hate the routine! We always look forward to the weekend so that we can sleep more, but often, it’s because most of us don’t like the jobs we do. Every day feels like prison. But we also have the option, the option that I personally boast of! Alarm rings, snooze once, or get out of bed immediately and put on the sharpest clothes for the day and already you’re feeling good! You play and enjoy some music on the way to work, thanking God for your job even if you have to fight the traffic. You will wonder how the day just went so fast if you didn’t have to look at the clock and wishing to 15
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Which would you rather feel? You envy the people that find work fun, not drudgery! It’s that way for them because they decided it’s going to be that way. To enjoy your job you have to understand what "enjoyment" means to you. Doing that will not only help you enjoy your job, but it will help you to fully enjoy life in general. I’d recommend some ways that you can improve your satisfaction – job related and otherwise. It will take some time, but the effort will be incredibly rewarding. First you have to understand what makes you happy. Take some time to note the things that bring a smile to your face. You could even write them down, regardless of how trivial they may appear to your job. The purpose isn’t to relate this to your job but to make a list that’s all about you. Figure out why those things make you happy, whether it’s actually doing the job, or it’s the surroundings, it’s surely important for you wellbeing. Some people get irritable at the time they spend in the car before they get to work if it is prolonged. Some succumb to road rage, and already their day is messed up! Again, it’s a choice you’d have made! Secondly you have to understand what motivates you. We all like doing the things that motivate us, be it helping others, our accomplishments, intellectual stimulation among other things. It may not be a particularly easy task but it's something we all need to know about ourselves, and it will certainly vary from person to person.
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Thereafter you can identify the positive aspects. Even if you don’t love your job, there are things about it that you don’t completely dislike. Maybe you have a very short commute to work, that’s a good thing. And the overall facility conditions at work. If you get breaks during the day; even if they’re short, that’s a plus. You may even like some of the people you work with. Identify the negative aspects about your job, what you specifically do not like; maybe the environment or the people. Then match your positive influences, as well as the negative. Look closely at the list of things that make you happy and the list of things you dislike about your job. Interestingly there may be things about your job that you dislike that actually match up with some of the things you listed that make you happy. This is important if you really want to be proactive with your life. It will help you decide whether to stay as you are, stay and improve or quit the job. Make the Commitment! The goal you've set is to enjoy your job. To do that, you have to be determined that you're going to make a positive psychological change. Do not believe that just because you've done the pre-work, things will magically change for you. This will require a constant examination on your part of your attitudes and behaviours. Focus on the Positive Matches. For example, if your boss is "hovering" remember that you enjoy being around people. When your phone is constantly ringing, remember that you love talking to people. When you're constantly being asked to do extra things, remember that helping people makes you happy. The objective here is to look for
making you happy and focus on those. Each time a job-related event occurs that is on your "happy" list, make a mental note, this was good. Look for job-related motivations! There’s definitely something about your job that is reflected your motivation list, find those! Chat with your boss about the things that stimulate you and see how you can get more of those assignments. It will not happen all at once; your current assignments are there for a reason and it will take time to adjust the workload, but most managers want their people to be productive and happy - that reduces employee turnover and makes them look better because the team performs better. When you do this, focus the conversation on the positive areas rather than the negative areas. Eliminate "bad" thoughts: You sometimes find yourself thinking how you don't like parts of your job. Your mind will feed on that and it grows until it engulfs you, and nothing good will come of it. When you find yourself doing that, tug yourself back to the positive. It’s not easy but if you don’t the habit just stresses you and reduces performance; it’s better broken! Realize that your attitude impacts others as well as your job performance. Remember that the grass is not always greener on the other side. Sometimes you can change a job only to find that the new job has an employer who is very difficult to deal with or worse employees, or the new job even may have double workload. *Don’t forget to remember this always; when you constantly hear people expressing negative views, your negative views will increase. Likewise, when you're with positive people, your
positive views will increase.
PHONE ETIQUETTE The commission is a client – oriented organistaion and not only the Public Relations and Customer Care Team deal with the public. Each employee is an important thread in the institution's garment--each person has a contribution to make to the commission’s successful operation. It is vital to demonstrate positive behavior patterns when interacting with co-workers and the general public. In addition to using the required technical skills on the job, employees should behave in a way that will increase office productivity without losing their identity. These office etiquette principles can help serve clients efficiently and effectively.
ANSWER PROMPTLY ANY TELEPHONE THAT RINGS IN THE OFFICE When an employee is busy or absent from a desk, and the phone rings, someone else in the office should answer the phone quickly-by the third ring, and do not keep a person on hold for a long time.
AVOID BLOWING & POPPING GUM IN THE OFFICE Seeing a bubble in an employee's mouth or the chewing and popping of gum can distract a client. This behavior appears to be very unprofessional and distorts the communication process between employee and client.
BE DISCRETE WHEN COUGHING OR YAWNING These are necessary physical functions. However, when done with a wide open mouth, besides being unattractive and distracting, they are also unhealthy. When coughing or yawning, cover the mouth; if possible use a tissue, and turn away from those around you.
AVOID APPLYING MAKEUP AT YOUR DESK The personal appearance of each employee is very important. However, makeup which improves the appearance should
be put on before starting work. Applying makeup at the desk implies that the employee has no time to pay attention to a client.
USE POSITIVE BODY LANGUAGE Positive body language shows clients that you are happy to serve them. You can convey this by smiling and paying attention to the person. Stop doing other activities and listen to the person's concerns.
AVOID EATING AT YOUR DESK WHEN DEALING WITH THE PUBLIC Lunch or snacks should be eaten privately. A person cannot eat and serve clients at the same time. If you eat onions or any other foods with strong odors, use mints or brush your teeth before attending to clients.
BE TACTFUL WITH RUDE PEOPLE You may have a bad day but you cannot show your feelings to the people you serve. When necessary, give instructions slowly and clearly--even if you are doing so for the tenth time that day. If you do not have the correct information, route the client to the appropriate person.
AVOID PERSONAL CONVERSATION WHEN A CLIENT IS WAITING Talking with your friends while a client is waiting is very annoying
to the client. If another employee wants to talk when you are attending to a client, try responding with a nod, or tell the employee you are busy and willtalk later. Attending to your duties on the job is priority, not socializing.
BE PUNCTUAL Be at work on time. You do not want to keep clients waiting unnecessarily. Office workers should be punctual at all times beginning of the work day as well as after lunch and break times.
AVOID ANNOYING HABITS There are distracting habits which others may perceive as unpleasant, such as picking your nose and tapping a pen or pencil while attending to a person. Identify your annoying habits, if any, and avoid doing them while on the job.
PRACTICE TEAMWORK
visitors should be private, thus not taking place within the work area where clients seek assistance. Personal visitors should be in your office only if there is an emergency.
DO NOT USE STRONG PERFUME OR COLOGNE Your choice of cologne is private, but for work it should be mild, or soft. What smells good to one person may be offensive to the next, so if the fragrance is strong use it only on your personal time. In addition, some individuals are allergic to fragrances, and since you do not know who they are, avoid wearing strong fragrances.
DO NOT WEAR NOISY JEWELRY Your taste in jewelry is personal but consider others when at work. Some people love to wear noisy jewelry. The noise can be offensive and distracting. Jewelry should be noiseless.
Employees need to work together as a team to serve the public. When one person is busy, office business continues. Any worker in an office can greet a client. If the person with the responsibility or knowledge is away from their desk, you should not wait until that person returns.
DISCOURAGE PERSONAL OFFICE VISITORS Conversations
with CEEC
personal
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CORPORATE GENETICS By Nchimunya Monde Hamel and Prahalad (1996) in their book, ‘Competing for The Future’, argue that the deeply encoded lessons of the past that are passed from one generation of managers to another pose two types of dangers for any organization. First, individuals may forget the reasons for their strongly held beliefs. Second, managers may start believing that what they do not know is not worth knowing. Survival and success hugely depends on managing the two dangers. In this pioneering work, the authors talk about organizational culture as ‘corporate genetics’. This means “every manager carries around in his or her head a set of biases, assumptions and presuppositions about the structure of their industry, about how to make money in that industry and who the competition is”. The authors say that companies are not ready to meet the challenges of a changing environment because they are
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stuck in these assumptions. They illustrate the point with a story which I have adapted slightly: “A friend of ours once described an experiment with monkeys. Four monkeys were put in a room and in the centre of that room was a tall pole with a bunch of bananas at the top. One hungry monkey quickly climbed the pole and reached out to grab a banana but, as she did this, a torrent of cold water hit her
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from the overhead shower and she was forced to climb down the pole. All of the monkeys tried to get a banana but all of them failed as the shower and coldness of the water drove them back down the pole. Eventually they gave up. With the monkeys thus conditioned, one of the original monkeys was removed and replaced by a new monkey and, of course, this monkey tried to climb the pole to get a banana. However, as soon as the monkey started to climb the pole, the other monkeys pulled him down (PHD) and eventually realized that climbing the pole was something you do not do in this monkey society! One by one the
monkeys were changed so that eventually there were none of the original monkeys left and none of the new ones had ever had a cold shower. Nonetheless, none of these monkeys ever tried to climb the pole and when a new monkey was added, they always pulled him down (PHD) when he tried to climb the pole and, even when the shower was taken away, none of the monkeys tried to climb the pole and get a banana.” I leave it up to you to deduce what you think humans, organizations and societies can learn from this story. As for me, I have learnt to ask questions.
HIV / AIDS
WORKPLACE POLICY
CEEC emphasises the importance of having a healthy and productive workforce. In so doing, CEEC partnered with the Ministry of Commerce and Industry and other Statutory Bodies in developing an HIV and AIDS Policy which has been
submitted for approval. This policy provides guidance for the CEEC’s activities on HIV and AIDS related issues and problems that arise within the workplace and also outlines employees’ rights, responsibilities and expected
behaviour in the workplace. The strategies outlined in this policy are aimed at reducing the effects of the epidemic on the CEEC and providing the means towards efficiency in service delivery. The policy’s emphasis is on performance improvement of
staff who will be healthier and live longer regardless of their HIV status once properly managed. The implementation of this policy will go a long way in mitigating the impact of the epidemic.
NEW CEEC EMPLOYEES He is married with three children. In his spare time he enjoys sports, goes to church and sings occasionally.
Sithembiso C. Chiboola-Ngulube
Nchimunya Monde
Nchimunya Monde CEEC Credit and Risk Manager, formerly of the African Life Financial Services where he was an Investment Analyst responsible for conducting investment appraisals of various portfolios including equity, fixed income and property. He also has vast work experience in Taxation and Micro finance. Nchimunya studied at Copperbelt University where he obtained a Degree in Business Administration. He is also a holder of a Masters of Arts in Accountancy & Finance obtained from University of Leeds in the United Kingdom under the Canon Collins – Chevening Scholarship, International Diploma in Project Management from University of Cambridge, Certificate in Monitoring & Evaluation from University of Zambia and a certificate in Investment Advisory & Stock Broking.
Pearson Mwenya
Silita Milambo
Silita Milambo, Secretary to the Director Finance joined CEEC on 1st August, 2012 on secondment from Ministry of Commerce, Trade and Industry where she holds the position of Secretary to the Director Industry and Cashier’s office. Silita is a holder of a certificate in Secretarial studies obtained from the Evelyn Hone College. She is currently pursuing a Diploma in Public Administration at NIPA.
Pearson Mwenya is the Acting Director of Finance with the Citizens Economic Empowerment Commission (CEEC) seconded from Ministry of Finance where he is Senior Accountant in charge of non – tax revenue administration. Pearson went to the Copperbelt University where he obtained a Bachelors degree in Business Administration and currently he is studying a Masters degree in Finance with the same institution.
Sithembiso C. Chiboola-Ngulube is the Acting Human Resource Manager for CEEC since 5th August, 2012, on secondment from Ministry of Commerce, Trade and Industry (MCTI) where she holds a substantial position as Senior Human Resource Management Officer. Prior to joining MCTI, she worked for Ministry of Health in the same capacity. Sithembiso went to the University of Zambia were she obtained a degree in Public Administration and Development Studies.
Her duties at the Commission include day to day performance of secretarial works in the Finance Department which she has performed diligently.
At Ministry of Finance, he is in charge of production of financial accounts, maintenance of financial systems as well as financial and corporate reporting.
Her duties as HRM are to manage Human Capital at the Commission in order to achieve high performance and improved service delivery.
Silita has a 13 year old daughter and loves spending time with her family, watching movies and attending to church activities.
Pearson is married with three kids. He enjoys reading financial matters and loves watching soccer.
Sithembiso is married and has two handsome boys. She enjoys cooking, reading and spending time with family and friends.
CEEC
Digest
3 RD QUARTER JULY - SE PTE M BER 2012
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CONGRATULATIONS MR. AND MRS. PHILIP DAKA
We would like to Congratulate our member of staff Mr. Philip Daka on his wedding. May your love for one another be steadfast and strong, even through the storms of life! We are sending you the warmest wishes, joy and happiness in your marriage. Congratulations from the family of CEEC!
TAKE A JOKES
relocating". The Policemen turned and ran for their lives!!!
A man who makes caskets was on his way to deliver one of the coffins for his client when his car broke down. Trying not to make a late delivery, out of respect for the client, he put the coffin on his head and began heading to the client’s destination. Some policemen saw him and wanted to make some money (bribe) off him, so they confronted him: "Hey!!! What are you carrying and where are you going?!" The man said: “Eish, I do not like where I was buried, so I am
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CE EC
Digest
Dear Sis Dolly I'm a 23 year old and haven't had my periods as yet. My little sister is 17 years old and has had her periods since from 13 years old; I'm ashamed to talk about this to my friends because I don't know if I have a problem or developing slowly... Or does it take longer when you are a boy? Yours faithfully Clement
3 R D Q UA RT E R J U LY - S E P TE M B E R 2 0 1 2
BREAK INSPIRATIONAL QUOTES
BIBLICAL PROVERBS
Worrying doesn’t empty tomorrow of its sorrow; it empties today of its strength. (Anonymous)
He who walks with wise men will be wise, but the companion of fools will suffer harm.
Don’t bother about people who judge you without knowing you; remember dogs bark if they don’t know the person. (ourJesuslives.org)
Wealth obtained by fraud decreases, but the one who gathers by labour increases it.