Tech Talk with Bob

TECH TALK With Bob The Computer Guy - By Bob Dalles Today’s Topic: I Think I’ve Been Scammed!

Cybercriminals are using successful techniques in their quest to separate you from your money. I have been receiving an onslaught of calls lately from folks saying, “I think I’ve been scammed! What do I do now?”

My friend Kathryn fell victim to a scammer just last week. She was minding her own business surfing the web when a message popped-up on her screen. This “official looking” pop-up message instructed her to call a specific phone number because she had “a malware infection that needed immediate attention.” If that wasn’t bad enough, she also found herself locked out of her computer. It was frozen. No mouse. No keyboard. She felt her only option was to call the phone number on the screen. Which she did. By the time those scammers finished with her they had not only taken control of her computer, but also convinced her that they could restore it to working order once she paid them $499.00. Which she did. These scammers called it a service charge. I call it extortion.

Now mind you, Kathryn is a bright, intelligent woman who would typically never get taken for a ride by such crooks. But these cybercriminals are extremely good at what they do. They constantly hone their skills conning trusting people who think they’re in trouble. Why do they do it? Scamming people in this fashion has proven to be extremely profitable. Few get caught. Most are offshore. Your best defense is internet safety awareness and developing safer online habits.

So, what do you do if you get a popup on your screen that tells you to call a phone number or click on a link? Take a picture of your screen with your cell phone. Be sure any phone number or website address is readable. Do not click on any links. Do not call any phone numbers. Have your system examined for malware by a technology professional. Do not conduct any transactions involving private or sensitive information until you know your system is squeaky clean.

What do you do if you receive a phone call from a stranger telling you that you have a malware infection or

something else is wrong with your computer? Immediately hang up. Do not engage them in conversation. If they call back, hang up again or don’t even answer.

What do you do if you have already downloaded their software to give them control of your computer? Immediately turn your computer off. If you

leave it on, they can monitor your activity, steal your data, and even ransom it. Leave your computer off until a professional looks over your system.

What do you do if you have given them your credit card number? Immediately call your card issuer and have your card and the transaction cancelled. Don’t wait to get your credit card statement. Call your bank and deal with this as soon as it happens. Some banks may require you to file a police report.

This story does have a happy ending. I was able to purge the malware from Kathryn’s computer and give it a clean bill of health. She called her bank. They flagged the transaction for their fraud division; cancelled Kathryn’s credit card; and had a new card in the mail to her the very next day.

If Kathryn had done nothing, she would have been scammed out of nearly 500-bucks. But even worse, those crooks would still have control of her computer. They could spy on her or ransom her computer whenever they felt like it.

Kathryn changed from being a passive victim to a vigilant internet user by recognizing and taking immediate control of her situation. These crooks can be intimidating. They’re relentless. They prey on a person’s fear of, and inexperience with, technology. Every time I speak with a victim of this scam, they always say the same thing. “I can’t believe I fell for it.” Sometimes their embarrassment of being scammed prohibits them from reaching out for help. Kathryn felt less violated when SHE took control of the situation. Be safer not sorrier. You do not have to be a casualty of these high-tech outlaws.

If you are not sure your system is safe, please have it looked over by a Professionally Certified Computer Technician. If you need a certified professional, call us now at 727- 534-4000. We’ve been helping folks restore their peace of mind, and sanity, with their technology for decades.

Have a tech question?

Email it to TechTalk-TBNL@ BobTheComputerGuy.NET. Questions will be selected by the popularity of a topic and answered in this column. If you have a more urgent need or have a unique situation you may schedule an appointment with one of my Professionally Certified Technicians by calling 727-534-4000.

Until Next Time… Be Safe Out There!