ITIL® 4 Strategist DPI: Getting Started by NetCom Learning

ITIL® 4 Strategist DPI: Getting Started |

Rina Brahmbhatt NetCom Learning

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AGENDA Understanding the key concepts of direct, plan, and improve Learning the differences of key concepts Clarifying the scope of direct, plan, and improve

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ITIL 4 CERTIFICATION SCHEME

ITIL 4 – DPI (DIRECT, PLAN AND IMPROVE) • You will gain skills necessary to create a learning and improving IT organization, with a strong and effective strategic direction • It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage

• It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility • It includes practical and strategic elements, and is aimed at managers at all levels

KEY CONCEPT

Direction and Planning

Improvement

Risks and Scope of Control

Operating Models

Vision and Mission

Methods

Strategy, Tactics and Operations

KEY CONCEPTS …CONTINUED

Governance, Compliance and Management

Policies, Control and Guidelines

Communication

Value, Outcomes, Cost and Risk

Organizational Change Management(OCM)

Continuous Delivery

Measurement and Reporting

KEY CONCEPTS…EXPLAINED Continuous Delivery • Learn to leverage the impact of Agile and Lean in enabling continuous delivery of value for the organization.

Directing and Planning • Understand concepts of value, outcomes, costs, risks and their relationships to direction, planning and improvement.

Governance, Risk, Compliance • The role of Governance, Risk and Compliance. integrating principles and methods into the service value streams.

KEY CONCEPTS…EXPLAINED Improvement • Learn to use the key principles and methods of continual improvement for all types of improvements.

Communication • Learn to apply key principles, methods of communication and OCM for direction, planning, improvement.

Organizational Change Management (OCM) • The nature, scope and potential benefits of OCM and OCM practice across the enterprise.

KEY CONCEPTS…EXPLAINED Measurement and Reporting • Learn key principles, methods of measurement and reporting in direction, planning, improvement.

Value Streams and Practices • Learn to direct, plan, improve value streams and practices and apply appropriate methods, technique

SCOPE AND WHAT YOU’LL LEARN

Drive and manage effective organizational change

Encourage a culture of continual improvement

Facilitate decisionmaking

Support change management

Minimize disruption

Innovate while remaining compliant

RECORDED WEBINAR VIDEO To watch the recorded webinar video for live demos, please access the link: https://bit.ly/3zPUuYO

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ABOUT NETCOM LEARNING

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Professionals trained

Corporate clients

IT, Business & Soft Skills courses

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Of customers recommend us to others

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ITTraining Company

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NetCom Learning is an award-winning global leader in managed learning services, training and talent development. Founded

: 1998

Headquarters

: New YorkCity

Delivery Capability

: Worldwide

CEO

: RussellSarder

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RECOMMENDED COURSES AND MARKETING ASSETS NetCom Learning offers a comprehensive portfolio for ITIL Business Process » Direct, Plan And Improve (DPI) With Certification Exam - Class scheduled on Sept 07 » Digital & IT Strategy (DITS) With Certification Exam - Class scheduled on Aug 28 » ITIL® 4 Foundation With Certification Exam - Class scheduled on Aug 15

You can also access the below Marketing Assets » Free 1hr Training - ITIL® 4 Specialist: Understanding a High Velocity IT Culture » Free On-Demand Training - Unlock the Value of ITIL® 4 with 5 Key Takeaways That Can be Used Today » Blog - ITIL Management Professional Transition EOL September 2022

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UPCOMING WEBINARS • • • • • • • • • • • •

Learn Incident Handling & Response in Under 40 Minutes Learn How to Improve Data Efficiency with DevOps Solutions in 30 Minutes Learn How Tableau can be used to Discover Powerful Business Insights Master Class: Getting started with AWS DevOps Master Class: Administering Windows Server Hybrid - Core Infrastructure & Advanced Services An Introduction to CompTIA A+ (220 – 1101) AWS Discovery Day - Securing your AWS Cloud AWS Discovery Day - Strategies and tools to perform large-scale migrations How to Get Started with AI and Machine Learning on Microsoft Azure? Learn to Identify and Mitigate Third-Party Vendor Risks in Projects Learn to Defend Against Multi-Stage Network Breaches in 40 Minutes Microsoft Azure Administrator Master Class

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PROMOTIONS

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PROMOTIONS

Worry-Free Training with Price Match Guarantee Our Price Match Guarantee ensures that we'll match the offers of any other authorized training provider if you succeed at finding anyone offering the same publicly scheduled class within 30 days of our schedule at a lower regular price. Learn More

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BUILDING AN INNOVATIVE LEARNING ORG.

A BOOK FROM RUSSELL SARDER,

CEO AT NETCOM LEARNING

A framework to build a smarter workforce, adapt to change and drive growth.

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Thank you

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