NetCom learning webinar on solve business challenges with wicked problem-solving

Solve Business Challenges with Wicked ProblemSolving Nagaraja Gundappa NetCom Learning

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AGENDA What is wicked Problem

Characteristics of Wicked Problem Wicked Problem Examples Five Pillars of Problem Solving Approach to Solve Wicked Problem

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WHAT IS A WICKED PROBLEM • The phrase was originally used in social planning. Its modern sense was introduced in 1967 by C. West Churchman • A tricky problem that has no straightforward solution • A problem that cannot be solved using standard problem-solving approaches such as cause effect analysis • A problem that is difficult or impossible to solve because of incomplete, contradictory, and changing requirements that are often difficult to recognize • The term wicked indicates trickiness of the problem and not lending to a solution rather than evilness.

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CHARACTERISTICS OF WICKED PROBLEM • They do not have a definitive formulation.

• They do not have a “stopping rule.” In other words, these problems lack an inherent logic that signals when they are solved.

• Their solutions are not true or false, only good or bad.

• There is no way to test the solution to a wicked problem.

• They cannot be studied through trial and error. Their solutions are irreversible so, as Rittel and Webber put it, “every trial counts.”

• There is no end to the number of solutions or approaches to a wicked problem.

• All wicked problems are essentially unique.

• Wicked problems can always be described as the symptom of other problems.

• The way a wicked problem is described determines its possible solutions.

• Planners, that is those who present solutions to these problems, have no right to be wrong. Unlike mathematicians, “planners are liable for the consequences of the solutions they generate; the effects can matter a great deal to the people who are touched by those actions.” © 1998-2021 NetCom Learning

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WICKED PROBLEM EXAMPLES

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THE FIVE PILLARS OF PROBLEM SOLVING

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THE FIVE PILLARS OF PROBLEM SOLVING • • • • • • • •

Benefits Reliability Consistency Reusability / Repeatability Efficiency Pedictability Relatability Competitive Edge. Customer Satisfaction

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BENEFITS OF STANDARDIZATION

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APPROACH TO SOLVE WICKED PROBLEMS • Break down information into nodes and links.

• Visualize the information.

• Collaborate and include stakeholders in the process.

• Release solutions quickly and gather continuous feedback.

• Carry out multiple iterations.

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RECORDED WEBINAR VIDEO

To watch the recorded webinar video for live demos, please access the link: https://bit.ly/3ClqxhZ

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