Not just about technology

help to build out the sophistication of what we’re able to offer to clients,” says Vincent.

“Even though technology is evolving, the human component is always going to be important. It’s about bringing both together to create exceptional outcomes,” says Russell Investments’ Tanya Hoshek.

Most platforms now have a managed account offering in some form, and it is becoming increasingly commoditised. Netwealth recognises that having superior technology is a must, but it also invests heavily in the human side as well, as this is critical to the provision of superior service and marketplace differentiation.

Effective people support can be seen in the quality of service provided by the four different teams involved in the delivery of Netwealth’s managed account solution.

The business’s managed account operations team works closely with advisers and managers on a day-to-day basis to deliver the service to end-clients. This is the team that provides the rigour that Netwealth’s partners need to live up to their managed accounts value proposition in the eyes of their clients. Team members work with managers, rebalance client portfolios and ensure their portfolios are always true to the investment manager’s mandate.

Netwealth’s product team looks at new business and other areas it might develop to expand the managed accounts solution.

The investment management and research team partners with investment managers, asset consultants and private label managed account suppliers to ensure the mandate and the investment rigour is always met and supported with a strong governance process.

There is also, of course, an IT team that supports the ongoing development of the managed account technology.