Important Information & Travel Insurance

A friendly, helpful Tour Manager at your service Your tour manager will travel with you on our Eurostar™-inclusive breaks or meet you at your arrival airport/destination to help you with your transfers and hotel check in, and answer any questions you may have. Time and again our customers tell us what a huge difference our team of tour managers makes to the pleasure of their holiday!

Passports & Visas Please note you will be asked to supply Passport/ID documentation details for each passenger at the time of booking or as soon as possible thereafter. A passport is essential, and British Citizens must hold a full ten-year passport, issued in the UK, and valid for at least six months beyond the return date of the holiday. Children require their own passport. Holders of non-British passports may require a visa. If you are in any doubt, please contact the embassies of the countries visited to prior to your departure, as we cannot accept liability if you are refused entry because of invalid documents.

Your Concert Ticket We will provide ticket(s) in the seat category confirmed, but are not able to confirm the actual position of the seat(s) at the time of booking .Please note: We cannot always guarantee that seats are allocated together. On the very rare occasion that this takes place we will notify you prior to departure.

Financial Protection In line with the EC Directive on package travel, Newmarket Promotions Limited offers complete financial protection for all customers through our ABTA bond. All the air-inclusive holidays in this brochure are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) are listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org/ATOLcertificate

Published prices Due to uncertainty over the price of aviation fuel and taxes, we regret we must reserve the right to change the prices in this brochure at any time. Flight timings At the time of printing, the exact outbound and inbound departure times have not been confirmed. Those shown are our best estimate based on current information. Final timings will be confirmed to you with your Final Travel Documents approximately ten days prior to departure and you may rest assured that every endeavour will be made to secure timings close to those indicated on pages 6 & 9. Occasionally the timings will differ from those indicated, although rarely will they do so dramatically. An Airport Development charge has been introduced at some UK Airports, including Durham Tees Valley and Norwich. You will be required to pay a charge per passenger over 16 years old prior to checking in for your flight. The amount varies from airport to airport, but is generally between £5 and £10 per person. Please visit the airport’s website for further information. Eurostar™ Timings At the time of printing, the exact outbound and inbound departure times have not been confirmed. Times shown are our best estimate based on current information. You can choose to depart from London St Pancras International or Ebbsfleet International station (where there is secure parking. Visit www.ebbsfleetintl.co.uk for more information). Final timings will be confirmed to you with your Final Travel Documents and you may rest assured that every endeavour will be made to secure timings close to those indicated. Please note: on Eurostar™, whilst every attempt will be made to seat all members of your party together, we regret that occasionally this may not be possible.

Travel Insurance

Peace of Mind Travel insurance can play an essential part in ensuring you are able to enjoy every moment of your time on holiday, without worrying what might happen should bad luck befall you. Hence, we suggest that everyone travelling abroad with Newmarket has travel insurance. This must be either the Newmarket Travel Insurance policy underwritten by AWP P&C SA and administered in the UK by Allianz Global Assistance, or an alternative travel insurance policy. The Newmarket travel insurance policy is only available to UK, Channel Islands or Isle of Man residents and English law will apply. The Cover –Main Features; Limits/Excesses applicable The policy provides cover for: • Overseas Emergency Medical and Associated Expenses – up to £5 million (less £70 excess) where applicable • Personal Accident – up to £15,000 • Cancellation or Curtailment Charges – up to the cost of the holiday (less maximum excess of £70) • Abandonment of the holiday – up to the cost of the holiday (less £70 excess) • Personal Possessions – up to £1,000 in total (less £70 excess) including up to £500 for valuables • Delayed Personal Possessions – up to £75 • Personal Money – up to £250 (less £70 excess) • Loss of Passport – up to £250 • Missed Departure – up to £800 • Personal Liability – up to £1 million • Legal Expenses – up to £10,000

The Cover –Significant Health Exclusions; Health Declaration The policy does not cover any claim arising from a medical condition for which, at the time of taking out the policy, an insured person: • Is being prescribed regular medication; or • Has received treatment for or had a consultation with a doctor or hospital specialist in the past 12 months; or • Is being referred to, treated by or under the care of a doctor or a hospital specialist; or • Is awaiting treatment or the results of any tests or investigations; or • Has been diagnosed with or treated for cancer in the last 5 years unless the condition(s) has (have) been declared, and accepted in writing. Please call the confidential medical line on 0330 123 3702 if you need to declare a medical condition, if you develop a medical condition after the policy was issued, if your existing medical condition changes after the policy was issued or if you are unsure whether a medical condition needs to be declared or not. This helpline will be able to tell you whether or not cover can be provided for your medical condition(s). You do not have to declare minor ailments e.g. hay fever, colds/flu, ear infections, dental treatment if you have had no further problems since or if you have been advised by your doctor that it is safe to travel. An additional premium may be payable. The Policy Document This will be sent to you with your confirmation of reservation. It is the full terms and conditions of the policy.

Excess Waiver Insurance If an excess applies, you can avoid this being deducted from a successful claim by taking out optional Excess Waiver Insurance in addition to the policy . The Premium The cost of the policy is £19 (2-4 days) for EUROPEAN BREAKS. The cost of Excess Waiver Insurance is £10.00 for each person aged 2 or over at the date of travel. All premiums are inclusive of Insurance Premium Tax at the current rate. You must pay all applicable premiums at the time of booking and cover starts from the moment we receive these monies. The cost of our travel insurance policy is slightly higher for customers aged 70-79, and for those over 80. Please see online or call us for exact prices. Cancellation Rights If your cover does not meet your requirements, please return the documentation within 14 days of receipt and your premium will be refunded in full unless you have travelled made a claim or intend to make a claim. Making a complaint The policy contains a complaints procedure which tells you what steps you can take if you wish to make a complaint. Government advice is to be adequately covered According to a poll gathered by the Foreign and Commonwealth Office 24% of travellers are still going abroad without suitable travel insurance, risking thousands of pounds of expenses, 48% of people don’t realise that without travel insurance they’d be liable to pay for their own medical bills abroad.

Newmarket Holidays Limited are Appointed Representatives of Leisureworld (GB) Ltd who are authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 749920) Newmarket Holidays Limited are registered in England & Wales No. 022383316. Registered office: Cantium House, Railway Approach, Wallington, SM6 0BP Leisureworld (GB) Ltd are registered in England & Wales No. 02663024. Registered office: 1422/24 London Road, Leigh On Sea, Essex, SS9 2UL.