Borneo’s Orangutans & Rainforest Adventure

Discover Sabah, a breathtaking land of verdant jungle landscapes, precious wildlife and idyllic, white-sand beaches.

Pygmy Elephants Sun Bear Orangutan

Available Sep to Nov 2022, Mar to Jun, Sep to Nov 2023, Feb to Jun & Sep to Nov 2024 Fly from (flight upgrades available). Prices from

• Heathrow £2,399 (UK connecting flights available – call us for details) Personalise your holiday

• Night walk at Rainforest Discovery centre – from £59 • Mari Mari Cultural Village – from £89 • Kiulu White Water Rafting – from £129 Room for Sole Use from £649

Kota Kinabalu

Ranau Sandakan

Kinabatangan River

Mount Kinabalu

Borneo

Indonesia

• Visit the Sepilok Orangutan Rehabilitation

Centre and Sun Bear Conservation Centre • Spend an unforgettable day at the

Rainforest Discovery Centre • Get to know the unusual-looking proboscis monkey at a local sanctuary • Wildlife cruises on the Kinabatangan River and oxbow lakes • Discover beautiful Kinabalu Park and the therapeutic Poring Hot Springs • Stay at the Sabah Tea Plantation • Look out for fireflies and pygmy elephants • Journey to former British colonial capital Sandakan • Four days in a luxurious beach resort • 10 nights’ carefully chosen bed and breakfast accommodation, plus two nights on the aircraft • Five lunches and five dinners • Outbound flight to Sandakan via Kuala

Lumpur and returning from Kota Kinabalu via Kuala Lumpur, with coach travel and transfers throughout • Fully escorted by a friendly, experienced tour manager

This wonderful holiday lifts the lid on Sabah, Malaysian Borneo’s verdant jungle paradise, which is watched over by towering Mount Kinabalu and home to the endangered orangutan, delightful sun bear and proboscis monkey, and fringed by pristine, white-sand beaches. With a host of included tours and experiences and the chance to rest and relax after the tour in an ocean-side spa resort, this is a perfect introduction to a stunning corner of the world.

Your Hotels

Poring Hot Springs

Day One – Fly to Borneo Fly overnight to Sandakan in Borneo via Kuala Lumpur. Day Two – Arrival You’ll touch down in Sandakan around lunchtime, where you’ll meet your guide and transfer to the Sabah Hotel for a twonight stay. Rest and relax after your journey, unwinding and settling into your spectacular new surroundings. Day Three – Rainforest Discovery Centre and Proboscis Monkey Sanctuary Join your tour manager this morning for an included visit to the Rainforest Discovery Centre. Enjoy a guided walk along raised platforms on the rainforest floor. After lunch at a local restaurant, the tour continues to the Proboscis Monkey Sanctuary, where you’ll have the chance to observe the unique primates. Look out for the distinctive males, who have potbellies and large dangling noses. You’ll see some young monkeys feeding and playing before returning to your hotel, where an included welcome dinner rounds off your first full day. Day Four – Borneo’s orangutans, sun bears and a river cruise Today, an undoubted highlight awaits as you visit the world-renowned Sepilok Orangutan Rehabilitation Centre. Watch the feeding of the primates and stroll through the forest on the marked trails before visiting the equally fascinating Sun Bear Conservation Centre. You’ll then head further into the jungle for a twonight stay on the bank of the languid Kinabatangan River, at the Borneo Natural Bilit Resort, with its hardwood walkways and its riverside cabins. Enjoy lunch at the lodge, then rest and relax, perhaps taking a dip in the pool, wandering the boardwalks through the canopy and spotting wildlife from the viewing platforms. Day Five – Jungle cruises from the lodge Awaken early to the sounds of the jungle, and spend another day discovering its wonders. Cruise to Pitas Oxbow Lake to watch pygmy elephants and monkeys at play and enjoy a second exciting sunset cruise. Day Six – Transfer to Sabah Tea Resort Transfer to the Sabah Tea Resort, in Ranau, for a twonight stay amongst pristine nature, surrounded by unspoiled forest and a working tea plantation. Day Seven – Kinabalu National Park and Poring Hot Springs You’ll have the morning to explore the tea plantation and learn about the production of rainforest tea before journeying to the famous Poring Hot Springs. Enjoy an included lunch at a local restaurant before spending an afternoon at the springs, where in addition to the chance to take a dip in the therapeutic waters, you can explore the jungle trail of walkways through the rainforest canopy. Day Eight – Transfer to Kotu Kinabalu Journey deep into the UNESCO-listed Kinabalu National Park this morning, a forested paradise home to several unique species of orchid, 5,000 species of plants, over 300 types of resident and migratory birds, as well as 100 species of mammals, amphibians and reptiles. Here you’ll enjoy a gentle, scenic hike before pausing at the park’s headquarters, with its beautiful Mountain Garden Collection, then continue to the Shangri La Rasa Ria Resort. Enjoy the rest of the day at leisure at the resort, perhaps spent lazing by the pools or on the beach, indulging in a spa treatment or two, enjoying the selection of water sports, or, a round on the championship golf course (activities payable locally). Day Nine – At leisure or optional Mari Mari Cultural Village excursion Enjoy a day at leisure at the resort, or join the optional Mari Mari Cultural Village excursion. Those who join the optional excursion will get a fascinating glimpse into Sabah’s past and the indigenous cultures that have shaped this fascinating place. Five ethnic tribes call this village home and live, for the most part, as they did hundreds of years ago. Lunch is included on the optional excursion. Day 10 – At leisure or optional white-water rafting Spend another relaxing day at leisure, with a selection of dining options and the attractions of Kota Kinabalu, half an hour away, adding to the pleasure. Alternatively, the more adventurous might choose to join the optional excursion to the nearby Kiulu White Water Rafting Centre, where, after a full safety briefing, you’ll embark on a fun-filled white-water rafting day, passing by small villages and lush rainforest. Depending on the season, the section of the river used for rafting stretches for between 4 and 8 miles. Lunch will be served at a local restaurant after the rafting. Day 11 – At leisure Enjoy a final day at leisure, no doubt reflecting on a wonderful adventure. Day 12 – Return flight Transfer to Kota Kinabalu airport for your flight to Kuala Lumpur, where you’ll catch your connecting overnight flight to the UK. Day 13 – Arrival Early morning arrival in the UK.

Sabah Hotel

Sabah Hotel, Sandakan nights 2-3

Built in a colonial style, this charming rustic hotel has pretty gardens and a swimming pool. There is a choice of restaurants, including a café serving international cuisine and also a Chinese restaurant. Borneo Natural Bilit Sukau Resort, Sandakan nights 4-5

Located on the lower Kinabatangan River and an ideal base for an authentic jungle experience, this charming resort’s facilities include a restaurant. All the cottage-style rooms boast air conditioning and a shower.

Shangri La Rasa Ria Resort

Sabah Tea Resort, Ranau nights 6-7

Surrounded by pristine rainforest and located within a working tea plantation, this private hideaway boasts a restaurant and café. The airconditioned cottages come with a TV, kettle and private bathrooms. Shangri La Rasa Ria Resort, Kota Kinabalu nights 8-11

Overlooking the beaches of the South China Sea, this resort offers a wide choice of amenities. Leisure facilities include several swimming pools, a golf course and a whole host of water sports. Food and drink from around the world are available in the choice of nine restaurants and bars. Rooms are luxurious and tasteful, with views of either the sea or the colourful, well-manicured resort gardens.

Japan – Land of the Rising Sun

This tour is the perfect introduction to Japan, an enthralling mix of ancient shrines, modern developments and stunning works of nature.

Available Feb, Mar, May, Jun & Sep to Nov 2023 Fly from (flight upgrades available). Prices from

• Heathrow £3,799 (UK connecting flights available – call us for details) Room for Sole Use from £1,400

Arashiyama Bamboo Forest

Mount Fuji Kenrokuen Garden

Hiroshima Kanazawa Japan

Takayama

Kyoto

Osaka

Nagoya Nara

Tokyo Mishima/ Mount Fuji

• Explore Himeji, Japan’s best-preserved feudal-era fortress • Take the train to Nara, Japan’s 6thcentury capital with its sacred deer • Experience bustling Osaka,

‘Japan’s Kitchen’ • Head to Kyoto and visit the famous red torii gates and Arashiyama bamboo forest • Journey to coastal Kanazawa with its famous gardens • Discover Shirakawa-Go’s traditional thatched houses and picture-perfect

Takayama, gateway to the Japanese Alps • Stay in modern Nagoya, home of the

Toyota Museum • Travel to Hakone National Park, and get a glimpse of fabled Mount Fuji, and enjoy a cruise on Lake Ashin • Spend two nights in futuristic capital

Tokyo, with an included tour, time at leisure and a sushi-making lunch offering the perfect mix of exploration and relaxation

You’ll start in bustling Osaka, from where you’ll explore Himeji’s awe-inspiring castle, Japan’s 6th-century capital Nara,and ancient, mesmerising Kyoto. Kanazawa’s gardens, Shirakawa-Go’s traditional thatched gassho-zukuri houses and picture-perfect Takayama are followed by Nagoya’s museums of the modern age, and (hopefully) some unforgettable views of majestic Mount Fuji from Fujinomiya and Hakone. Two days in Tokyo’s non-stop, neon futurescape – where gleaming modern towers and the latest technology share the landscape with temples and palaces – complete a fascinating journey. • 10 nights’ carefully chosen four- and fivestar bed and breakfast accommodation, plus one night on the aircraft • 14 meals (10 breakfasts, three lunches and one evening meal) • Outbound flight to Osaka, returning from

Tokyo, with coach travel and transfers throughout • Fully escorted by a friendly, experienced tour manager

Your Hotels

Day One – Fly to Japan Overnight flight. Day Two – Arrival You’ll meet your tour manager when you arrive in Osaka, and transfer into the city, heading to your hotel for a threenight stay. The rest of the day is at leisure, as you relax and unwind after the journey. Day Three – Included Himeji Castle Board the coach and head to Himeji’s extraordinary White Egret castle – perhaps Japan’s finest fortified palace and certainly the best-preserved feudal-era castle in the country. Enjoy a tour of the extraordinary 14th-century fortress and then take a relaxing stroll around the adjoining Kokoen gardens (entry included), before an included lunch and tour of a traditional sake brewery. Day Four – Included Nara and Osaka sightseeing This morning you’ll board the train to Nara, Japan’s Sixth-century capital, where sights include Todai-ji temple’s Great Buddha, the sacred deer of the Nara Koen Park and Kasuga Taisha shrine, one of Japan’s most important Shinto shrines and famous for its traditional lanterns. Return to Osaka by train for a guided exploration of Dotonbori, known as ‘Japan’s Kitchen’, with its restaurants and street vendors. Day Five – Included Kyoto tour Head to Kyoto for a one-night stay. Discover the highlights of Japan’s former imperial capital, including Fushimi Inari Taisha shrine’s red torii gates, the spectacular Kiyomizu-dera temple, which offers breathtaking views of the city and the famous Kinkaku-ji Golden Pavilion. After lunch, enjoy some free time wandering the lovingly restored streets of Ninenzaka and Sannenzaka before you head to Arashiyama’s bamboo forest. Day Six – Included Kanazawa sightseeing Journey to coastal Kanazawa today and visit the exquisite Kenroku-en Garden, one of the world’s great horticultural treasures. Here you’ll get a glimpse of Japan’s past at Nagamachi’s Nomura Samurai House and, if time allows, visit the Higashi Chaya-Gai geisha district, followed by a gold leaf-decorating class. Overnight in Kanazawa. Day Seven – Included Shirakawa-Go and Takayama sightseeing Board the coach for the scenic journey to the UNESCO-listed village of Shirakawa-Go, where several thatched gasshozukuri farmhouses, built to withstand the snows of winter, are beautifully preserved. You’ll visit the Wada-ke house, built by one of the region’s wealthiest families, then enjoy lunch at a local restaurant before journeying to the pictureperfect surroundings of Takayama, a charming, laid-back gateway to the Japanese Alps, then continue to Nagoya for an overnight stay. Day Eight – Included Nagoya and Fujinomiya sightseeing Join your guide this morning as you head to the nearby Toyota Commemorative Museum of Industry and Technology, which documents the fascinating history and development of Toyota, which began life as a textile machinery company in the 1920s. Continue to Fujinomiya and the Mount Fuji World Heritage Centre, where you’ll visit the Fuyinomiya Sengen shrine, which sits in the centre of the town and dates back to the 10th century. You’ll spend the night in nearby Mishima, where an included dinner and hot springs (onsen) await at your hotel. Day Nine – Hakone National Park and Tokyo Journey north today to beautiful Hakone National Park, dominated on clear days by the cone of Mount Fuji. You’ll visit the atmospheric Hakone Shrine, shrouded in dense forest, near the shore of Lake Ashin, then take a cruise on the lake and ride the cable car above the Owakudani Valley. After the tour, travel through the volcanic landscape to Tokyo for the first of two evenings in Japan’s pulsating capital. Day 10 – Tokyo city tour Join your guide for a fascinating day that will include Asakusa, ancient Buddhist Senso-ji temple and nearby, traditional Nakamise shopping street. Enjoy an entertaining lunch that includes a sushi-making experience, a bird’s eye view of the city from the observation floor of Shinjuku’s government buildings, a stroll along the tree-lined avenues of Yoyogi park, the Meiji Shrine and a visit to worldfamous Shibuya Crossing – a chaotic four-way sea of humanity. Day 11 – Tokyo at leisure Make the most of the final day of your tour as you enjoy vibrant, cacophonous Tokyo at your leisure. Day 12 - Fly back to the UK Transfer to the airport for your flight at the end of a fascinating adventure in Japan. Arrive home in the evening.

Excel Hotel Tokyu

Excel Hotel Tokyu, Osaka nights 2–4

Located just 200 yards from the Namba Shrine, this hotel boasts modern spacious rooms with air conditioning and free Wi-Fi, as well as a restaurant, fitness centre and a lively bar. Kyoto Tokyu, Kyoto nights 5

Boasting a wonderful location in downtown Kyoto, this hotel has three restaurants, a bar and a gym. Rooms are contemporary and spacious, and come with air conditioning and tea-making facilities.

Kanazawa Tokyu Hotel

Kanazawa Tokyu, Kanazawa night 6

This central, comfortable hotel provides guest accommodation in spacious, modern rooms with big windows. There are two restaurants, one Japanese and one French, to choose from. Nagoya Tokyu, Nagoya night 7

Rooms at this downtown hotel are contemporary and feature European furniture, along with air conditioning, a TV and mini-bar. Facilities at the hotel include an indoor pool, a fitness centre and three restaurants.

Nagoya Tokyu Hotel

Fujisan Mishima Tokyu, Mishima night 8

Boasting sweeping views toward Hakone National Park, this hotel is located close to the Mishima Taisha Shrine. Rooms are modern, with air conditioning and TVs. Amenities at the hotel include a traditional Japanese onsen (hot spring) and a restaurant. Akasaka Excel Tokyu, Tokyo night 9–11

Located in central Tokyo, the Akasaka Excel is the perfect choice for visitors looking to explore the city easily. The rooms are comfortable and stylish, with air conditioning and tea-making facilities. There are two restaurants to choose from, along with a variety of shops.

Classic China & Yangtze River Cruise

Experience an unforgettable journey combining ancient and ultra-modern man-made sights, and some astounding natural wonders.

Tour Highlights & Inclusions

• Discover Shanghai – old and sparkling new • Explore Shanghai’s Old City and Yuyuan

Chinese Gardens • Visit the Giant Panda Research Centre • Guided tour of Xi’an including the

Terracotta Army • Journey to the Great Wall and see the

Three Gorges Dam • Visits to Tiananmen Square, the Forbidden

City and the Summer Palace • Journey to ancient Suzhou, and enjoy a canal cruise and visit to the old city and

Silk Embroidery Institute • A high speed train journey from Chongqing to Chengdu, Chengdu to Xi’an, Xi’an to

Beijing and Beijing to Suzhou • 10 nights’ carefully chosen three- and four-star lunch, bed and breakfast accommodation, plus one night on the aircraft • Dinner on eight nights including a ‘Peking

Duck’ dinner • Four-night five-star full-board cruise • Porterage included throughout • Return flights to Shanghai, all internal flights, with coach travel and transfers throughout • Fully escorted by a friendly, experienced tour manager

Tiananmen Square § Images © Caption if needed

Giant Panda

Travel from Shanghai’s glass and steel, before cruising through a land as rich in myth and legend as in startling, spectacular scenery, as the Yangtze, arrested by the engineering marvel of the Three Gorges Dam, plies its ageless course. Laid-back Chengdu, home to Giant Pandas, ancient Xi’an with its eye-popping Terracotta Army, and centuries old Beijing provide yet more unforgettable sights, before the holiday draws to a close back in Shanghai. After the startling contrasts of China’s second city, which will include the Bund, the futuristic skyline and ancient gardens, you’ll then fly on to Yichang and the five-star cruise. The timeless Yangtze, fastgrowing Chongqing and Chengdu’s pandas lead on to two nights in Xi’an, where ancient, priceless, Tang Dynasty treasures and the 8,000 terracotta warriors are unforgettable sights. Suzhou’s wonders and the mesmerising sights of the capital and the astonishing ‘Great Wall’ are many of the tour’s most lasting memories.

Yangtze River Cruise

Your Hotels & Cruise

Available Apr to Jun, Sep & Nov 2023 Fly direct (flight upgrades available). Prices from

• Heathrow £2,939 (UK connecting flights available – call us for details) Personalise your holiday

• Peking Opera – from £14 • Shanghai Nightscape Cruise – from £18. Room for Sole Use from £686

Please note: The transfer time from the airport to your hotel is approximately one hour. Visas are required by British Citizens travelling to China. Please see page 198.

Yangtze River Cruise Ship

Your accommodation includes carefully selected three and four-star hotels and a five-star cruise that will add to the enjoyment of your touring holiday. For full details of the ship please see the website. Shanghai Ambassador Hotel, Shanghai, Yangtze River Cruise Ship, Yinhe Dynasty, Chengdu, Grand Dynasty Culture Hotel, Xi’an, Beijing Qianmen Jianguo Hotel, Beijing, Hotel Soul, Suzhou

Uzbekistan & the Silk Road’s Jewels

Step back in time in one of the world’s emerging ‘must-see’ destinations, discovering millennia-old cradles of civilisation and their legacies.

Registan Square, Samarkand

Tour Highlights & Inclusions

• Fly to Uzbek capital Tashkent and discover ancient and modern wonders • Discover mud-walled, blue-tiled Khiva, at the crossroads of the Silk Road • Cross the ‘Red Desert’ from Khiva to holy Bukhara • Savour three thousand years of history in

Bukhara’s ancient streets • Learn the secrets of the national dish, Plov, at a special cookery demonstration • See the mausoleum of Muslim Saint Bahaun-Din Naqshband • Drive to Samarkand via UNESCO-listed

Shakhrisabz, birthplace of warrior Tamerlane • See carpet weavers and silk paper-makers at work • Explore the wonders of Tamerlane’s Silk

Road jewel Samarkand, a great city and seat of learning • Journey from Samarkand to Tashkent by high-speed train • Nine nights’ carefully chosen bed and breakfast accommodation, plus one night on the aircraft • Five dinners • Return flights to Tashkent, an internal flight, with coach travel and transfers throughout • Fully escorted by a friendly, experienced tour manager

Itchan Kala ancient town, Khiva

Your Hotels

City Palace Hotel

Journey to a part of the world that was part of the ancient Silk Road that carried riches to Europe, where great cities of culture, learning and trade rivalled any in history, and across which nomadic peoples, caravans and the armies of warrior Tamerlane once roamed. Conjuring romantic visions of Arabian Nights, Uzbekistan’s desert landscapes and other scenic wonders more than match the cities’ eye-popping glories. Begin in modern capital Tashkent, where 21st century meets ancient Silk Road, and cafés and designer stores sit within reach of Tamerlane’s equestrian statue. Travel on to mesmerising Khiva, with its walls and domes, and cross the ‘Red Desert’ to Bukhara, Central Asia’s most fascinating city. Journey on to Samarkand and majestic Registan Square, before an express train returns you to Tashkent to complete a wonderful adventure. City Palace Hotel, Tashkent B&B and one dinner nights 2-3 & 10

Close to Amir Temur Square, the hotel has a restaurant and two bars. Rooms have a safe, hairdryer, air conditioning and satellite TV. Malika Khiva Hotel, Khiva B&B and one dinner nights 4

This traditionally furnished hotel offers Wi-Fi, a restaurant, air-conditioned rooms with private facilities and satellite TVs.

Available Sep, Oct 2022, Apr, May, Jun, Sep & Oct 2023 Fly from these airports. Prices from

• Heathrow £2,035 (UK connecting flights available – call us for details) Personalise your holiday

• Chimgan Mountains (half day) – from £88 • Folklore Show (evening) – from £23 • Mountain Pass by 4x4 – from £60 • Folklore Show with Dinner – from £46 Room for Sole Use from £370

Malika Khiva Hotel

Rangrez Hotel, Bukhara B&B and two dinners nights 5-7

This hotel offers a terrace, restaurant, coffee house and bar. Rooms are traditional in style. Hotel Registon, Samarkand B&B and one dinner nights 8-9

20-minutes to the ancient quarter, offering a bar, restaurant, Wi-Fi and a seasonal outdoor pool. Rooms are air-conditioned.

Your Holiday Essentials

If you’ve booked a holiday with us, or you are trying to decide where in the world to visit next, we’ve put together some essential information to help you before you travel, tips to help your journey run smoothly and some notes, so you know what to expect from your holiday. Our experienced team of experts have put together all the practical information you need to make your holiday as relaxing and enjoyable as possible. If you have any further questions, please don’t hesitate to get in touch and we’ll be happy to help.

Essential Information for customers travelling within Europe Before you go

Passports & Visas

You will need a full 10-Year British Passport with at least six months validity outstanding and have been issued less than 9 years and 6-months ago on the day of departing for your holiday. This applies to all European holidays including air or sea travel. This is for all travel to the EU, Switzerland, Norway, Iceland or Liechtenstein. Towards the end of 2022, it is likely that non EU citizens will be required to apply online for an authorisation to visit most European countries. The current details suggest there will be a charge of €7 per person and the authorisation will be valid for all trips made to the EU in a three year period from issue. We will advise you of confirmed details prior to your tour’s departure. This excludes Ireland where current conditions apply and your passport is valid for its full term. Children require their own passport. The Passport Office may be contacted on 0300 222 0000. British Citizens do not require visas to enter Europe (except the countries listed below). Citizens of other countries should contact the embassy of the country they are travelling to for clarification. Newmarket cannot accept responsibility for entry or travel being refused due to the failure on the part of any customer to produce correct documentation. Turkey

British Citizens require a visa for entry into Turkey. You must obtain an e-Visa online prior to travel. The cost is $20 – please visit www.evisa.gov.tr to apply for an e-Visa (this can be done up to 3 months in advance). Please note you can no longer obtain a visa upon arrival - you must apply for an e-Visa before you travel. For further details please visit www.gov.uk/foreign-travel-advice/ turkey/entry-requirements

Health & holiday insurance

Following the United Kingdom’s departure from the European Union the current European Health Insurance Card (EHIC) remains valid although when this expires you will need to apply for a UK Global Heath Insurance Card (GHIC) which lets you get urgent state healthcare in Europe at a reduced cost or sometimes for free. Note both EHIC and GHIC are only valid in EU countries and not in Iceland, Liechtenstein, Norway and Switzerland. If you have any concerns, or if you have suffered from a serious medical condition recently, it is suggested that you consult your GP about your fitness to travel about 12 weeks prior to your holiday departure date. We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you.

Health matters

When travelling to Georgia, Israel, Jordan, Russia and Turkey, consult your doctor who will advise you on appropriate precautions and any recommended vaccinations. It is suggested that you consult your GP about 12 weeks prior to travel. Sensible prevention measures, such as high-factor sun protection, insect-repellent sprays and drinking bottled mineral water are also advised.

Money matters

Credit cards and debit cards are accepted virtually everywhere, but don’t forget to inform your bank if you intend to use ‘cash-point’ machines while away. Take some cash for use on arrival – we normally find the best rates are available at the Post Office, supermarkets and online. We also recommend a Pre-paid Money Travel Card - a cheap and safe way to spend money abroad.

Your journey Your holiday Service with a smile

Your flight & airline

UK & Irish Holidays

Your airline requires valid photo identification which must be either a valid passport or a valid European Economic Area (EEA) driving licence with photo presented by an EEA national. Children under 16 require their own passport unless they are included on the passport of the parent with whom they are travelling. Flights with Ryanair

Please note that some of the holidays offered in this brochure use the services of Ryanair, who only accept a valid UK passport as ID for use when checking in. They will not accept a driving licence as ID on any of their flights, including UK domestic flights. For more information please visit www.ryanair.com Newmarket cannot be held responsible if you fail to meet the airline’s ID requirements. You will be notified of your airline at the time of booking.

Flight & Rail Seats

Our friendly, experienced tour managers are on hand to ensure you make the very most of your time away. They will meet you in the arrivals area of the airport and show you to your transport. They will usually accompany you to your hotel. All our tour managers have a passion for the country you are visiting and will have good knowledge of the local language and be able to assist with any questions you may have.

Hotels

We’re proud of the hotels used throughout our tours, all of which are carefully selected. You will find a description on each holiday page. All our hotels will either have their own restaurant or be near to a choice of places to eat out. If you are travelling on one of our resort-based holidays, our hotels are handpicked to offer you a choice of budget and taste – whether you prefer to be in the heart of the action or enjoy some ‘R & R’ in a quieter part of town. On occasions, for operational reasons we have to use alternative properties, which will always be of at least the same standard and in similar locations.

We always endeavour to book seats located together on flights and rail journeys but this cannot be guaranteed.

Luggage

You are permitted to check into the aircraft hold one suitcase per person. Weight and dimension limits will apply, and vary between airlines. We will send you up to date information about your hold and hand baggage allowance just prior to your departure. Keep your passport, important documents and medication in your hand luggage. Please let us know of any special requests, such as adjoining rooms, high or low floor, at the time of booking; we’ll do our best to oblige but no guarantee can be made. Note too that some facilities advertised at the hotels may not be available at certain times. Outdoor swimming pools and air-conditioning are subject to weather conditions and it will be the decision of each individual hotelier as to when these facilities are available.

Meals

Unless otherwise stated, breakfast is provided on all our European escorted tours. Usually this is a continental buffet-style breakfast to get you ready to start a busy day of touring and exploration. On tours where other meals are not included, you can always rely on your tour manager to point you in the direction of a suitable restaurant. If you are on an included or optional excursion over lunch time, we will always try to make an appropriate stop.

Tipping

A gratuity is an accepted form of appreciation and works differently from country to country. At the end of the day, do use your own discretion to tip for good service and do rely on the tour manager for advice. It’s also customary to tip your tour manager if you’re happy with their service!

Smoking

As is the case at home, smoking in public spaces is pretty much outlawed across Europe. Regular stops will be made for your comfort en route. The vast majority of hotels now have no or very few smoking rooms. In general, smoking outside is acceptable.

Manhattan

Essential Information for customers travelling to the USA & Canada Before you go Your journey

Passports & Visas

An electronic passport with embedded chip, valid until your return to the UK, is required by all British citizens. If you are unsure please check with our Customer Services Department on 0330 160 7766. The Passport Office may be contacted on 0300 222 0000.

British CITIZENS do not generally require a visa to enter the USA or Canada. Some conditions, such as having a criminal record, or if you have ever been arrested, or if you are a dual national of or have visited Iran, Iraq, Sudan, Syria, Libya, Somalia or Yemen since March 2011 should be checked with the relevant embassy well in advance of travel as a visa may be required. British SUBJECTS and citizens of other countries should contact the US or Canadian embassy for clarification. BRITISH SUBJECTS WILL REQUIRE A VISA. Newmarket cannot accept responsibility for entry or travel being refused due to the failure on the part of the passenger to produce correct documentation.

Entry into the USA & Canada

When travelling to both the USA & Canada action is required prior to travel! For travel to the USA, British Citizens (and those from countries eligible to use the Visa Waiver Program) MUST, as soon as you can, and at least 72 hours prior to travel, go to the ESTA (Electronic System for Travel Authorization) website at www.cbp.dhs.gov/ esta. This service costs $21 per person payable online, and is valid for any number of visits to the USA within two years of its issue as long as the passport remains valid. Enter some basic information about your visit. This electronic information is then transmitted automatically to the authorities and is used as part of the entry procedure once you arrive in the USA. Canada follow a similar process, the eTA (Electronic Travel Authority) and you should apply at www.canada.ca/eta This service costs $7 per person, and is valid for any number of visits to Canada within five years of issue as long as the passport remains valid. On arrival your photograph will be taken and your fingerprints scanned. Please Note: If you are travelling on a tour which includes both Canada and the USA different rules apply. If your tour flies first to the USA you should apply for the US ESTA only – and not the Canadian eTA. If your tour flies into Canada you should apply for the Canadian eTA - and not the US ESTA. When entering the USA by land, formalities will take place at the border where a fee of $6 (USD) is also payable (cash only). Passengers travelling on cruises which involve a combination of USA and Canadian ports may be required to apply for both the US ESTA and Canadian eTA. This will be advised prior to travel. Health & holiday insurance If you have any concerns, or if you have suffered from a serious medical condition recently, it is suggested that you consult your GP about your fitness to travel about 12 weeks prior to your holiday departure date. We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. No inoculations are required. Health care is very good, but expensive, in North America so please make sure you have very good, comprehensive insurance cover as detailed at the back of this brochure. Money matters Credit cards and debit cards are accepted virtually everywhere, but don’t forget to inform your bank if you intend to use ‘cash-point’ machines while away. Take some cash for use on arrival – we normally find the best rates are available at the Post Office, supermarkets and online. In the US be careful – all American notes are very similar at first glance! We also recommend a Pre-paid Money Travel Card - a cheap and safe way to spend money abroad. Your flight & airline The holiday includes flights as detailed in economy class. All outbound flights depart and arrive on the same day. All return flights leave in the evening and land back into the UK the next day. As a very general guide, flights to the East Coast take around eight hours and to the West between nine and 11 hours. Meals will be served with, usually, lunch and a snack on outward flights and dinner and breakfast on the return. Some airlines will charge for alcoholic drinks. Your seats on the flight will usually be allocated by the airline who will make every effort to ensure you are seated with your travelling companions. Some airlines now charge for allocated seating in economy class and, as you’re travelling on a group booking, this cannot be actioned more than three weeks prior to travel. Where available, details explaining how to book your seating directly with the airline will be sent with your final paperwork. All airlines are now required by laws introduced in the US and other countries to give border-control agencies access to passenger data. Accordingly, any information we hold about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country in your itinerary. From time to time an advertised airline may be changed due to reasons beyond our control. Airbus, Boeing and Embraer aircraft types are used for the vast majority of tours.

Flexible arrangements

On some tours we’re able to offer upgrades and flexible flight arrangements should you wish to stay on for a few days relaxation after your tour or maybe visit friends and family. Let us know what your plans are and we’d be happy to quote. Alternatively some holidays can be arranged without flights provided you join and leave the tour at a pre-agreed point, usually the first and last hotels, and within the time restraints of the main group. We’re unable to tailor make other land arrangements before and after the tour for you. Our tour arrangements are made well in advance and in rare circumstances, contractual reasons or simple demand means we may have to make changes or even cancel specific departure dates. We cannot be responsible for costs for any additional items like flights or hotels you may have booked yourself in conjunction with the tour.

You are permitted to take one suitcase per person on the aircraft which should not exceed 23kgs per piece on flights to the USA and Canada. For your own comfort, hand luggage should fit in the overhead locker on the aircraft. Keep your passport, important documents and medication in your hand luggage. We will send you up-to-date information about your luggage allowance and what you can and can’t carry in it just prior to departure.

Avoiding jet lag

Importantly, drink plenty of water prior to and during your flight – if necessary buy it after airport security and take it with you. We’d also recommend a good night’s sleep prior to your flight! On board, avoid too much alcohol and caffeine and do try to rest. We recommend taking an easy walk or a swim on arrival and avoiding sleep prior to night time in the country you’ve arrived in. The next morning, do your best to rise at a time appropriate to the locality.

On the return, with a morning arrival, we recommend a short sleep but do then get up and try to remain awake until your normal bed time. By the following morning it’s likely you will be back in your own time zone! Your holiday

Service with a smile

The majority of our friendly tour managers are local to the USA and Canada and will ensure you make the very most of your time away. They will meet you in the arrivals area of the airport and show you to your transport. All our tour managers have a genuine interest in the country they are showing you and will be able to assist you with any questions you have.

Hotels

We’re proud of the hotels used throughout our tours which are carefully selected, and usually meet a standard typical of a good three-star level in Europe. Rooms are generally larger than in Europe and each has, at least, private bathroom, a telephone and TV, while the vast majority also have tea/coffee-making facilities. There will always be a bar or restaurant on site or nearby. Rooms have two double beds or one king-size bed and, should you wish for three or four people to occupy a room, this will usually be within the existing two beds – rooms with three separate beds cannot be provided in North America! It is usual for rooms to be vacated by 12 noon. Where your departure is later, it may be possible to keep the room longer but this has to be at the hotel’s discretion. Let us know of any special requests, such as adjoining rooms, high or low floor, at the time of booking; we’ll do our best to oblige, although no guarantee can be made. Also note that some facilities advertised at the hotels may not be available at certain times. Outdoor swimming pools are subject to weather conditions and it will be the decision of each individual hotelier as to when these facilities are available. On some occasions, for operational reasons we have to use alternative properties, where possible of the very same standard and in similar, convenient locations.

Meals

The tours in this brochure do not generally include meals, as is the usual practice on North American escorted tours. Many people use hotel restaurants for breakfast, while others may use nearby diners. The same goes for dinner, especially when in cities where the choices can be endless. In more rural areas, hotels always have their own restaurant and will often offer a special or soup and sandwich menu for Newmarket guests, should you simply not feel like a full meal every night. At lunch time we will always try to make an appropriate stop – and your tour manager will always help with choices for you.

Tipping

Gratuities are a way of life in North America, and it is generally accepted that they form part of a person’s earnings – to the extent that an assumed amount of income tax is paid. That aside tips will also ensure excellent service! Customary gratuity to a coach driver or tour manager is about $5 per person per day; in a taxi or a restaurant leave 12-15% of the bill and, in the bar, a dollar or so per drink as long as a service charge has not already been added to the bill.

Smoking

As is the case at home, smoking is pretty much outlawed in any public areas or on transport, including all flights. Regular stops will be made for your comfort en route. The vast majority of hotels in North America are non-smoking throughout too, including all bedrooms. Hotels will charge for cleaning a room in which a guest has smoked and this will be charged back for payment. In general, smoking outside is acceptable.

Helicopter flights

Sightseeing flights by helicopter are weight controlled and balanced. If your weight exceeds 300lbs you must advise us. As a seat may have to be left empty, some companies may charge a premium.

Newmarket staff photo taken on Classic South Africa Tour May 2017

Essential Information for customers travelling Worldwide Before you go

Passports & Visas

Visas are required by British Citizens travelling to the following countries and must be applied for prior to departure. The charges shown below are current costs for British Citizens and can change at any time. Citizens of other countries must also check for up to date requirements and costs may vary. We will send you details of how to apply for your visa about eight weeks prior to travel. If you prefer to use the services of a visa agency, who will help you complete forms and deal directly with the embassies for you, we can recommend CIBT. Note that they will make additional charges for their services dependent on the country and type of visa required. Look online at www.cibtvisas.co.uk/newmarketholidays Newmarket cannot accept responsibility for entry or travel being refused due to the failure on the part of the passenger to produce correct documentation. Cambodia

The current cost is £30. Passports must be valid for at least six months beyond the return date to the UK and contain one blank page for the visa. British Citizens travelling in this region do not require a visa for Thailand. China

The current cost is £151. Passports must be valid for six months from the date of application and contain two blank pages for the visa. As part of the China visa process you must appear in person at one of the China visa centres in London, Manchester or Edinburgh as part of the process.

Egypt

The current cost is US$25 (approx £19). You can obtain your visa on arrival and should make payment in Sterling, US Dollars or Euros. Passports must be valid for at least six months beyond the return date to the UK and contain one blank page for the visa.

India

The current cost of an e-Visa, valid for 30 days from issue, varies between $10 and $25 (approx £7.50 to £19) dependent on the time of travel. Passports must be valid for 180 days beyond the date of the return flight and contain two blank pages for the visa. Jordan

British Citizens require a visa which can be purchased on arrival in Jordan. The currect cost is approximately £42.

Kenya

The current cost is US$59 (approx. £47). Passports must be valid for six months beyond the date of the return flight and contain two blank pages for the visa.

Laos

The current cost is US$35 and you can obtain your visa on arrival and should make payment in US Dollars or Thai Baht. You will also need to bring one passport photo. Passports must be valid for at least 6 months beyond your return date to the UK. Malaysia

A visa is not required but your passport must be valid for six months beyond the date of entry to Malaysia and have one blank visa page. Namibia

A visa is not required but your passport must be valid for six months beyond the date of entry to Namibia and have one blank visa page. Nepal

The current cost is £20. Passports must be valid for six months beyond the date of entry to Nepal and contain one blank page for the visa. South Africa & Eswatini

A visa is not required but your passport must be valid for six months beyond the date of entry to South Africa and have three blank pages. Special entry rules apply for children under 18 years which are shown at www.southafricahouseuk.com

Sri Lanka

The current cost is US$35. British Citizens use an Electronic Travel Authorisation (ETA) to enter the country which should be applied for online before travel, visit www.eta.gov.lk. Your ETA is valid for 30 days from your date of entry and your passport must be valid for 6 months beyond the date of the return flight with one blank page for the visa. Vietnam

Single entry visits to Vietnam may require a visa; this requirement was previously waived and, at the time of writing, no further definite information was available. If you are entering Vietnam more than once during your tour a visa is required. The current cost of a visa is £104 and your passport must be valid for one month beyond the visa expiry date. Zambia

The current cost is £35. Passports must be valid for six months beyond the date of entry into Zambia and contain two blank pages for the visa. Please note: If you are applying for any of the above visas an additional charge will apply if you use the services of a courier agency.

Health & holiday insurance

Your doctor will advise you on appropriate precautions and any recommended vaccinations. It is suggested that you consult your GP about 12 weeks prior to travel. Sensible prevention measures, such as high-factor sun protection, insect-repellent sprays and drinking bottled mineral water are also advised. We recommend leaving contact lenses at home and using glasses due to increased dust in the air in some areas, and on flights.

Money Matters

All required currency can be readily purchased at UK banks and airports, with the exception of the Chinese Yuan, Indian Rupee and Cambodian Riel which should be purchased upon arrival at your destination. Hotels and airports all generally have exchange facilities. Some people ask how much currency they’ll need. That depends on you! How much do you eat and where do you want to eat; how many souvenirs or presents do you wish to bring back? Our suggestion is to change a little at a time. You can use cash machines and banks to withdraw cash now generally anywhere in the world although our experience says this is more likely to work in larger cities! Credit cards too are widely accepted, again in the major cities.

Flexible arrangements

On some tours we’re able to offer upgrades and flexible flight arrangements should you wish to stay on for a few days of relaxation after your tour or maybe visit friends and family. Let us know what your plans are and we’d be happy to quote. Alternatively some holidays can be arranged without flights provided you join and leave the tour at a pre-agreed point, usually the first and last hotels, and within the time restraints of the main group. We’re unable to tailor make other land arrangements before and after the tour for you. Our tour arrangements are made well in advance and in rare circumstances, contractual reasons or simple demand means we may have to make changes or even cancel specific departure dates. We cannot be responsible for costs for any additional items like flights or hotels you may have booked yourself in conjunction with the tour.

Your flight & airline

Our flights are with some of the world’s most reputable airlines and all flights include spacious, ergonomic seating in the economy cabin, usually two complimentary meals en route and appropriate to the time of day as well as soft and alcoholic drinks throughout the flight. You’ll find seatback video with a choice of films, TV and music channels to help keep you entertained throughout the flight. Your seats on the flight will usually be allocated by the airline who will make every effort to ensure you are seated with your travelling companions. Some airlines now charge for allocated seating in economy class and, as you’re travelling on a group booking, this cannot be actioned more than three weeks prior to travel. Where available, details explaining how to book your seating directly with the airline will be sent with your final paperwork. Internal & regional flights Your holiday Service with a smile The majority of our friendly, experienced tour managers are local to the destination and are on hand to ensure you make the very best of your time away. They will meet you in the arrivals area of the airport and show you to your transport. All our tour managers have a genuine interest in the country they are showing you and will be able to assist you with any questions you have.

Internal and regional flights in India, Africa, South Africa, China and Latin America which, on the tours shown in this brochure, are operated by state regulated private airlines. The on-board service is similar to European short-haul flights and all airlines operate modern, western type aircraft usually built by Airbus, Embraer or Boeing. Airports throughout India and China are usually modern with all of the usual facilities.

Luggage

We ask that you do not exceed one suitcase per person (with a maximum weight of 20kgs) as space on the coach when you arrive at your destination will be limited. Keep your passport, important documents and any important medication in your hand luggage and, for your own comfort, do try to minimise the amount you take into the aircraft cabin. We will send you up to date information about your luggage allowance and what you can and can’t carry in it just prior to departure.

Avoiding jet lag

Importantly, drink plenty of water prior to and during your flight. If necessary buy it after airport security and take it with you. We’d also recommend a good night’s sleep prior to your flight! On board, avoid too much alcohol and caffeine and do try to rest. We recommend taking an easy walk or a swim on arrival and avoiding sleep prior to night time in the country you’ve arrived in. The next morning, do your best to rise at a time appropriate to the locality. Avoid sleeping in as it will take your body longer to adjust to the difference in time. On the return, it is generally easier to adjust as you will be naturally tired by the reverse time difference. Try to sleep at normal UK bed time and by the following morning it’s likely you will be back in your own time zone.

Hotels

There is no doubt, especially on holiday that involves travelling and sightseeing, that a good quality hotel is important, which is why we spend so much time carefully selecting the places you’ll stay – even if it’s only for one night! Chosen for a combination of location, welcome, comfort and the opportunity to rest and relax, our city-based hotels and touring and resort-based hotels are of an excellent standard and offer a range of modern conveniences and usually a choice of regional and international cuisine. Please let us know of any special requests, such as adjoining rooms, high or low floor, at time of booking, and we’ll do our best to oblige, although no guarantee can be made. Note too that some facilities advertised at the hotels may not be available at certain times. Sometimes local conditions or volume of tours means that we may have to use alternative properties, where possible of the very same standard and in similar, convenient locations. When travelling overseas it’s always wise to take simple and sensible precautions. Never drink water that is not bottled. Even then, make sure the seal is intact. Try to always eat cooked food, served hot and avoid salad or cold food. Eat fruit which has to be peeled first. Take a hand sanitiser to use frequently and before you eat. Take sun block if you’re travelling to a hot destination. Mosquito bites are common, especially after dark and can make a trip miserable. Cover up and use a readily available repellent spray or cream. Also, we recommend you take your favourite brands of medication for general ailments such as headache, stomach upset etc and some sticking plasters just in case. After all, holiday time is precious!

Tipping

A gratuity is an accepted form of appreciation and works differently from country to country. At the end of the day do use your own discretion to tip for good service and do rely on the tour manager for advice. It’s also customary to tip your tour manager and drivers if service is good! In China and India we now include some tips to cover the services of railway station, airport, restaurant and hotel bell staff. In South Africa and Costa Rica it is customary to tip around 10% when paying in restaurants and do check as, in some cases, it may have been added to the bill already!

Smoking

As is the case at home, smoking is pretty much outlawed in any public areas or on transport, including all flights. Regular stops will be made for your comfort en route. The vast majority of hotels now have no or very few smoking rooms. In general, smoking outside is acceptable. Please note that e-cigarettes cannot be purchased in or taken into India.

Your Holiday has been arranged by Newmarket Air Holidays. Part of the Newmarket Group, founded in 1983, the company has carried countless happy customers to many beautiful parts of the world. Of course, as well as our commitment to quality, you are assured of the full financial protection of our ATOL bond lodged with the Civil Aviation Authority. Brochure Details

All information in this brochure was correct at time of going to print and any errors are unintentional. The availability of some services, facilities and attractions may vary due to circumstances out of our control such as poor weather conditions, lack of demand and breakdowns. We cannot predict these things in advance, and do not accept liability if things are not open or available, although we will do our best to provide alternatives. Booking

It is extremely important that you provide clear, correct information when booking, for it is from this information that we make your reservation and our contract with you. The person to whom all correspondence, invoices and joining instructions are to be sent, should be entered as the first name. It is also their address and telephone number(s) that should be given. Other names are required by airlines, insurance companies, hoteliers etc., so please be accurate. For foreign holidays it is essential that these names match those on the passports. If any member of your party e.g. newly weds, changes their name between booking this holiday and travelling, it is important to provide us with these details so that we can issue the tickets in the new name. If there is not time to amend the passport the marriage certificate should be carried in the passport. We need to know the number of children under 2, and those between the ages of 2 and 16 who may qualify for a 10% discount if they are sharing a room with 2 adults where a specific child price is not shown. We do not accept bookings from any unaccompanied passengers under the age of 18. Your Financial Protection

The air holiday packages in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 2325. Please see our Booking Conditions for further information. Your Itinerary

You will receive your final Itinerary and final Travel Documents ten to fourteen days prior to departure, provided all payments have been made. We endeavour to operate the itinerary advertised in this brochure although there are occasions when due to circumstances out of our control, we may have to change the order in which the itinerary is operated, or our day by day activities. On the rare occasion this happens our tour managers will keep you fully informed, and where possible provide suitable alternatives.

Optional Excursions

Some optional excursions are subject to a minimum number of participants. In the unlikely event that minimum numbers are not reached and the tour is cancelled, your payment will be returned in full. Cancellation often takes place whilst you are already on your holiday. This is because some people like to wait until they are in resort before booking their excursions and this often increases the numbers. If minimum numbers are still not met, your tour manager will inform you as soon as possible. Flight Information

All prices in this brochure are based on air travel in economy class. We reserve the right to substitute an alternative airline or aircraft type if required to do so for reasons beyond our control. Important Note about Flight Timings

The flight information given is based upon schedules that were known at the time of printing, or upon expected airline schedules. Please note that timings may become subject to change at the airline’s discretion, and should any such alteration be significant, we will inform you. Final timings will otherwise be reconfirmed with your tickets and Joining Instructions, approximately ten to fourteen days before departure. We thank you for your understanding in this matter. Special Note on Rail Breaks

Unless a train journey is specifically described as being steam hauled, all rail journeys are on scheduled services using diesel powered engines. Where a steam hauled rail journey is included, we reserve the right to replace the steam engine with a diesel locomotive in the unlikely event of the former breaking down. Fitness to Travel

We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. Please tell us any special information and this will be acknowledged on your Confirmation of Reservation. If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fitness to travel.

Accommodation

Should you have special requests such as adjoining rooms, or high or low floors, make your request at the time of booking. The hotel cannot guarantee to meet all requests but will at all times do their best to oblige. Please note that at the beginning and at the end of the summer season, certain facilities advertised at hotels may not be available. Items such as outdoor swimming pools and air-conditioning, for example, are subject to weather conditions and it will be the decision of each individual hotelier as to when these facilities are available. Airport Development Charge

An Airport Development charge has been introduced at a few UK Airports. You will be required to pay a charge per passenger over 16 years old at the following airports prior to checking in for your flight: Durham Tees Valley, Knock and Norwich. The amount varies from airport to airport, but is generally between £5 and £10 per person. Please visit the airport’s website for further information. Hotel Room Tax

Some regions of Italy, Austria and the Netherlands have introduced a room tax of between €1.00 - €4.00 per person per night, payable directly by the guest to the hotel on check-out. You will be advised by your tour manager in resort if your particular hotel(s) is implementing this charge. Special Requests

There are of course only a limited number of front seats on coaches, low floor rooms in hotels etc. Should you have special requests such as adjoining rooms, or for a high or low floor, make your request at the time of booking. We cannot guarantee to meet all requests but will do our best to oblige.

UK, Irish & European holidays

Unless otherwise stated the price of the holiday applies to each of 2 people sharing a room. The majority of rooms are twin-bedded. Double beds can be requested but are not guaranteed. Most hotels have single rooms and a supplement is usually charged. The third and fourth bed in triple and four bedded rooms are usually only suitable for children. It is standard practice for rooms to be vacated by 12 noon. Where your departure is later, it may be possible to keep the room longer - your tour manager will give you assistance and advise of any extra charge that would be made. Breakfast is included on most holidays - details are in the brochure. Continental style invariably means rolls/croissants, jam, tea or coffee. If you have any special dietary needs, please let us know at the time of booking. Not all hotel rooms especially in overseas hotels have tea/ coffee-making facilities – seasoned travellers take travel kettles with them. America, Canada & Further Afield holidays

The majority of the rooms will have two double beds or one kingsize bed. It is standard practice for rooms to be vacated by 12 noon. Where your departure is later, it may be possible to keep the room longer but this is at the hotel’s discretion. Costing of Holidays

The costs of your holiday have been converted into GBP using these exchange rates: EUR 1.04; USD 1.2586; CAD 1.6646; NOK 10.9345; INR 89.6192 Holiday extras not booked with Newmarket

We cannot be held responsible for compensation in respect of any extras which are booked (eg travel insurance, currency, theatre tickets) with a third party, if we subsequently cancel your holiday for whatever reason.

Delays

day from the same departure airport. If this is not possible we will endeavour to offer you an alternative flight departing the following day, which you may accept with a proportionate refund, or cancel with a full refund. Occasionally flights and coaches may be delayed due to circumstances beyond our control. In such cases we will do our utmost to help you and keep you fully informed. In the event of extended overnight delays, depending upon circumstances, we will endeavour to provide accommodation. In the case of a major delay to your homeward journey, we shall endeavour to delay the departure from your hotel.

Call costs

Your Newmarket Holidays Booking Conditions

Please read carefully

We want you to enjoy every minute of your holiday with us, and we’ll do our very best to try to ensure that it lives up to your expectations of it. We believe that our more than 35 years of tour operating experience, together with the reputation we have for quality and value, should give you the confidence to book with us. To give you further peace of mind, we accept your booking on the basis of our Terms and Conditions, which are designed to clarify the contractual obligations between us. Please spend some time reading them carefully, and please feel free to contact us should anything be unclear.

Your contract with us

1 Your Booking

Your booking, once accepted and confirmed in writing to you, represents a contract between all persons named on the Booking, and/ or on the Personal Details booking page, and/or on the Confirmation of Reservation, and Newmarket Holidays Limited (The Company). When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. The contract is based on the information given in the brochure or our website (www.newmarketholidays.co.uk) and the terms laid out in the following Booking Conditions. This agreement is governed by English Law and jurisdiction is conferred on the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). We do not accept bookings from any unaccompanied customers under the age of 18. 2 Your Payment

Your Confirmation of Reservation includes an invoice showing the deposit paid and the final balance due. The outstanding amount must be paid by the due date. Should we not receive payment by this date we shall cancel your travel arrangements, in which case you could be liable to pay cancellation charges according to the scale set out in section 4 below. N.B. 1: The person making the booking with us does so in accordance with these Terms and Conditions and with the understanding that the information they provide is a requirement of the contract between us. The person making the booking becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds. The person making the booking does so on behalf of all persons named on it and is responsible for ensuring that all the Personal Data provided is accurate and for ensuring that all persons named on the booking are aware of these Terms and Conditions and that they consent to the person making the booking acting on their behalf in relation to this booking. 3 Your Alterations

If you want to change any of the details of your booking, we will always do our best to help. We will however make amendment charges as follows: Change of name - £50 per person plus supplier costs Transfer to another departure date or package prior to balance due date - £75 per person Transfer to another departure date or package after balance due date - Cancellation charges will apply Part cancellations follow the standard Cancellation charges. See Your Cancellations section, below, for details. All amendments must be notified to us in writing, by telephone or by email to customerservices@newmarketholidays.co.uk, by the person who made the original booking. N.B. 2: If an amendment involves a change of name, insurance premiums are not transferable. Where any change is made to a booking involving travel by air, we reserve the right to make additional charges to cover in full any costs charged to us by our suppliers. 4 Your Cancellation

You may cancel your booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company or by telephone to our Customer Service team and having answered the security questions. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your instructions - the more notice you give, the less we will charge. The different periods before departure date within which instructions are received by the Company and the amounts of cancellation charge (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows: Charge prior to Balance Due date* Deposit and any amendment fees incurred Balance Due date - 56 days 35% or deposit if greater 55 - 49 days 50% or deposit if greater 48 - 35 days 75% or deposit if greater 34 - 16 days 90% or deposit if greater 15 - 0 days before departure 100% NB 3: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by restrictions on travel as defined

by the UK Foreign, Commonwealth & Development Office.. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. *See Your Payment section. 5 Your Complaints

In the unlikely event that you have problems whilst on holiday, you MUST report the matter to the hotel or our representative IMMEDIATELY during your holiday. If the matter is not then satisfactorily resolved, you must complete a written report (. You must then follow up any complaint in writing within twenty-eight days of your return. We operate a strict code of conduct on package travel and take any complaints received seriously. If you fail to follow the requirement to report your complaint while on holiday we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this contract. 6 Your Travelling Conditions

Whereas part of the holiday you have booked your travel by air, land or sea, such travel will be subject to the terms and conditions of carriage of the airline, shipping, rail or coach company providing the transport. In most cases, the conditions will limit the carrier’s liability to you in accordance with international law. Should anyone be refused boarding to the coach, ferry or flight, or entry to the destination country by the transport or government authority, then we are powerless to assist and cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever to provide any refund, compensation or loss you may incur.

Our contract with you

1 Our Confirmation of Reservation

When we have received your booking and deposit we will send you a Confirmation of Reservation which details exactly what is booked for you. From this moment Newmarket Holidays has accepted your booking on the terms set out in this Contract. 2 The Price of Your Holiday

Once you have booked, we guarantee to not change the price of your holiday with us, except in the case of a system error as defined below. The country you travel to may require you to pay fees locally. If this applies, we will tell you as part of the booking process. System Errors We try hard to ensure that advertised prices are up to date and reflect the price you will pay when you book. However, prices can change and errors can occasionally occur. We reserve the right to change and correct advertised prices at any time before your booking is confirmed. In the event of your Confirmation of Reservation showing an incorrect price for your holiday, the price that will prevail is the price shown in our offline reservation system. Accordingly you may not seek to rely on system errors with a view to obtaining a holiday at less than the correct price, and any contract entered into upon a mistake, such as wrong pricing due to system errors, is not valid or binding. 3 Data Protection

In order to confirm and process your booking, we need to collect Personal Data for all the people named on the booking. We reserve the right to process, store and share any and all of the information we collect with our suppliers as we deem necessary to fulfil the contract between us and to comply with national and international law. To find out more about how we use and protect your Personal Data, log on to www.newmarketholidays.co.uk/privacy 4 Our Alterations

It is unlikely that we will have to make any changes to your holiday but we do plan your holiday arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are insignificant and we will advise you at the earliest possible date. Examples of insignificant changes include: alteration of your outward/return flights by less than 12 hours, changes to aircraft type, a change of UK departure airport between Gatwick, Heathrow, Luton, Stansted, London City and Southend; between Birmingham and East Midlands; between Liverpool and Manchester; and between Edinburgh and Glasgow; or between the original airport and any other alternative UK airport within a 70-mile radius, changes of carriers, change of accommodation/cabin to another of the same or higher standard, cancellation of an optional excursion. A significant change is one that we make to your holiday arrangements before departure that involves, for example, changing your resort area, or time of departure or return by more than twelve hours, or offering accommodation with a lower official classification than that advertised (except the latter in the case of en-route tour hotels). If a significant change becomes necessary we will inform you as soon as is reasonably possible if there is time before your departure. When a significant change occurs you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us (we will refund any price difference if alternative is of lower value), or cancelling your holiday and receiving a full refund of all monies paid (we will also provide a full refund of your travel insurance premiums if you purchased insurance from us). When a significant change occurs, provided it does not arise from circumstances amounting to force majeure (see below), we will pay compensation as detailed below, based on how far ahead of departure the change is advised: Charge 28 - 15 days £10 per booking 14 - 0 days £25 per booking N.B. 4: We will not pay you compensation where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport or where the UK Foreign, Commonwealth & Development advise against travel. 5 Our Cancellations

We reserve the right to cancel your holiday and in this event we will return to you all money you have paid to us relating to the holiday package (Insurance & ancillaries such as airport car parking, airport hotels & airport lounges are non-refundable) or will offer you an alternative, available holiday to purchase of comparable standard. 6 Our Complaints Procedure

Newmarket Holidays Ltd is a Member of ABTA with membership number V7812. ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. We can normally agree an amicable settlement of the few complaints we receive. However, if we cannot agree, disputes arising out of, or in connection with this Contract may (if the customer so wishes) be referred to ABTA. Go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.) You have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances (for the avoidance of doubt, customers who test positive for Covid-19 before their return and who are denied boarding, is not defined as “unavoidable” or “extraordinary”), we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday. N.B. 5: This entire clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday. 7 Your behaviour

If in our reasonable belief or opinion or in the reasonable belief or opinion of any person in authority, your behaviour is jeopardising the safety of aircraft, people or property therein or good order and discipline on board; or is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you and will

not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result. Our Responsibility for Your Holiday

1 Overseas Holidays

(a) Special requests relating to your arrangements must be advised to us at the time of booking and confirmed to us in writing. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. If we are able to specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract on our part. If you or any member of your party has any precise medical problem or disability which may affect your chosen arrangements, please provide us with full details before we issue our confirmation. We will only provide precise information on the suitability of the trip taking into account your needs if you specifically request us to do so. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details. (b) Although we have no direct control over services provided to you by independent suppliers we accept responsibility for the reasonable standard of the holiday which you book. We reserve the right to make alterations to itineraries should it be an operational requirement to do so. (c) We accept responsibility if you or any person named on the booking suffers bodily injury, illness or death due to the negligent acts and/ or omissions of: (i) our employees or agents; or (ii) our suppliers or subcontractors, servants or agents whilst acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us save that we do not accept responsibility for any air or sea carriers whose liabilities are limited by the relevant International Conventions.

Any such claims will be subject to and dealt with in accordance with

English Law, and will be subject to the jurisdiction of the Courts of

England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or

Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). (d) We shall give you assistance in the event that you suffer illness, personal injury or death during the period of your holiday overseas arising out of an activity which does not form part either of the holiday arrangement with us or an excursion offered through us. This assistance will include advice and guidance and, at our discretion and where appropriate, financial assistance subject to our spending a maximum amount in this regard on behalf of yourself and any other person named on the booking of £5,000 in total. (e) In the event of a claim under this clause against us by you or any person named on the booking we reserve the right to claim in your place against the person or corporation responsible for the act, default or omission giving rise to the claim and you hereby agree to assign to us all your rights under this clause and we will be subrogated to those rights and you hereby agree to assist us fully in the event that we enforce the rights which have been assigned to us or to which we are subrogated. (f) We take the safety and security of our clients extremely seriously.

If the Foreign, Commonwealth & Development Office advises that people should not visit a particular country, then we would act on this. However, we are sure you appreciate from press and television coverage that the political, economic and social conditions in many countries are not as stable as we are used to. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc.

Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. As situations in countries can change rapidly, we would suggest you may wish to visit the Foreign, Commonwealth & Development Office Travel

Advice website at www.gov.uk/foreigntravel-advice for up to date information and advice regarding safety BEFORE BOOKING

YOUR HOLIDAY. Newmarket Holidays operate to many parts of the world, some of which do not conform to British health and safety standards. We request that all our hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards. 2 UK Holidays

We accept responsibility for ensuring that all component parts of this inclusive holiday are supplied to you as described in this brochure and to a reasonable standard. If any such part is not provided in the advertised manner, we will pay you appropriate compensation if this has affected your enjoyment of your holiday. 3 Travel Insurance

Because of the importance of having adequate insurance cover we make it a condition of booking on all holidays that you are covered by an insurance policy. If you elect not to take our insurance, you must ensure you secure adequate cover at the time of booking and you agree to indemnify Newmarket Holidays for any costs that arise which would otherwise have been met had Newmarket Holidays insurance been taken. Please note, if you take out our insurance, certain claims will be subject to an excess charge and that your insurance premium will be dependent on your date of birth. We have no liability for any loss or damage to luggage inflight or in transit. Any claims of this nature should be referred directly to your insurer. 4 Financial Protection & Repatriation

Newmarket Holidays Ltd’s ATOL number is 2325. When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or to your credit card issuer where applicable). 5 Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Travel has changed since the UK’s withdrawal of the European Union and you must ensure you have a minimum of six months validity from your return date and that your passport is less than ten years old on your date of departure.

Travel Agents

All monies you pay to the travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.

Please note: All information in this brochure was correct at time of going to print on 19th May 2022 and any errors are unintentional.

Our Privacy Promise We understand that making purchases online or over the telephone involves a great deal of trust on your part. We take this trust very seriously, and make ensuring the security and confidentiality of the Personal Data you provide one of our highest priorities.

We Promise: 1. To collect, use, share and store your Personal Data safely and securely. 2. To make sure that any supplier we share your Personal Data with will be just as careful with it as we are. 3. That we will never share your Personal Data with an un-named third party for marketing purposes. To find out more about how we use and protect your Personal Data, log on to: www.newmarketholidays.co.uk/privacy

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