IN 2021

6. BREAKTHROUGH ACTIVITIES IN 2021

1. Breakthrough on the digital transformation journey through the establishment of the Digital Banking

Division, strongly implementing a series of technology projects with pioneering and modern thinking

The digital banking division was established with the goal of strong transformation in technology through key projects such as upgrading core banking, upgrading core card, implementing investment banking cores, LOS, deploying Omni system -channel,… digitalizing customer journeys to enhance customer experience, dramatically improving operational, service and business performance.

In December 2021, SHB officially launched and operated Customer Relationship Management (CRM) system to increase customer understanding, optimize benefits for customers, and deployed synchronously at SHB’s units across the whole system, marking an important milestone on the journey of banking digitization and modernization.

2. The 29th General Meeting of Shareholders

The 29th General Meeting of Shareholders took place on April 22, 2021, unanimously approved many important contents, including determining the 10% dividend rate for 2019; 10.5% for 2020; and 15% for 2021.

SHB has set a goal to become the No. 1 Bank in terms of efficiency and technology by 2025 among joint stock commercial banks in Vietnam.

3. Continuously increasing capital, affirming strong position and financial capacity

Continuously increasing capital in 2021, SHB increasingly affirmed its position and strong financial capacity. SHB has successfully offered shares to existing shareholders, thereby increased its charter capital to more than VND 26,674 billion by the end of 2021.

4. Officially trading stocks on HOSE: New wind, new inspiration, full of spirit named SHB

On October 11, 2021, SHB officially transferred shares from Hanoi Stock Exchange (HNX) to Ho Chi Minh City Stock Exchange (HOSE). SHB’s strong reputation and financial capacity and HOSE’s advantages bring synergies, opening up new growth drivers.

5. Signing agreement to divest charter capital at SHB

Finance for Ayudhya Public Bank Limited (Krungsri) of

Thailand - a strategic member of MUFG Group - Japan.

The transfer agreement of SHB Finance will bring a significant capital surplus to SHB’s shareholders as well as improve the financial capacity and position of SHB. Also, the strategic cooperation between two large scale banks with the Top 5 position in Vietnam and Thailand markets opens up opportunities for regional development and reaching out to the world.

6. The State Bank of Vietnam approved the modification of

SHB’s operation time to 99 years

On August 11, 2021, the Governor of the State Bank signed a decision approving the amendment of SHB’s operation time to 99 years. This extension is fully in line with SHB’s strategic vision and goal of becoming a modern, universal retail bank and a strong financial group following international standards.

7. SHB and World Bank signed contract to guarantee Green

Climate Fund (GCF) for energy efficiency investment in

Vietnam industries

On December 9, 2021, within the framework of the Project on Promoting Energy Saving in Industries in Vietnam (VSUEE) funded by the Green Climate Fund (GCF) through the World Bank (WB), WB and SHB signed a GCF Guarantee Contract with a total value of USD 75 million.

SHB participated in the project as a guarantee issuing bank for participating banks in providing credit for energy saving investment loan projects in Vietnamese industries, facilitating energy saving investment projects to approach the Risk Sharing Fund sponsored by GCF and WB. With many practical solutions, SHB has been striving to maintain its top position among the private commercial joint stock banks in terms of green credit.

8. Cooperation with the world’s leading strategic consulting group - BCG

With the goal of comprehensive innovation, in November 2021, SHB kicked off a cooperation project with the world’s leading strategic consulting group BCG. Within the scope of the project, BCG will advise SHB on comprehensive solutions to improve business efficiency, through innovating the business model that connects the bank’s operations with strategic initiatives.

9. Continue to accompany customers during the Covid-19 pandemic, especially small and medium enterprises; is one of the banks with the most interest reduction to support customers

Facing the impact of the epidemic on the economy in general, recently, 16 commercial banks through the Vietnam Banks Association have agreed to reduce lending interest rates applied from July 15 to the end of the year.

Accordingly, SHB is in the Top 6/16 Banks and Top 2 Private Joint Stock Commercial Banks with the most interest reduction to support customers. Specifically, SHB has proactively pioneered in synchronously implementing solutions including adjusting loan repayment terms, reducing loan interest rates, and expanding loans for businesses to restore production and business, and provided other non-financial solutions, supporting the connection of input and output markets in the business community.

In addition, SHB is still providing a credit support package worth nearly VND 33,000 billion with preferential interest rates down to 2%, continuing the exemption and reduction of some service fees to continue accompanying customers in the near future.

10.Continuing to accompany State agencies in contributing to promoting e-Government, promoting economic development;

SHB is one of the first commercial banks to cooperate with the State Treasury in the field of state budget collection and electronic bilateral payments; continues to coordinate with the National Public Service Portal to deploy online payment; cooperates with the General Department of Customs to deploy the 24/7 electronic customs tax payment service…; contributing to the administrative reform and promoting e-Government.

11. Accompanying high-ranking government leaders on foreign trips; opening up opportunities to develop cooperation with international organizations and businesses

Chairman Do Quang Hien represented SHB to attend a conference with the Government to support businesses during the Covid 19 pandemic chaired by Prime Minister Pham Minh Chinh.

In addition, Chairman of the Board of Directors Do Quang Hien was one of the very few famous businessmen honored to accompany National Assembly Chairman Vuong Dinh Hue and the high-ranking delegation of the National Assembly of Vietnam during his working visit to Austria, Belgium and Finland, and accompanied Prime Minister during his visit to the COP26 Conference, a working visit to the United Kingdom, an official visit to the French Republic and business meetings, opening up many opportunities for international cooperation.

12.Accompanying the nation in the fight against Covid-19 and conducting several social security activities nationwide, towards the community

SHB has always actively contributed to the community with many practical programs such as joining hands for the poor, supporting disaster recovery, developing young people’s education, etc.

Especially in the campaign to accompany the government and people across the country to fight against the Covid-19 epidemic, SHB has coordinated with customers, partners and enterprises of businessman Do Quang Hien, to support more than VND 1,500 billion.