Practice Pearls

By PVMA Partner, FocusHRO

Veterinary Medicine – Your Specialty. Serving Your Business and Insurance Needs – Our Specialty.

What makes the partnership between PVMA and FocusHRO so special is our commitment to the veterinary industry. Now in our 4th year together, we have created special programs and services specific to the veterinary practices and their employees – and we’re just getting started. Stay tuned for more products and programs that you can only get through your PVMA membership starting in 2022. Great things are on the horizon!

Any good business will know their numbers. As a veterinary practice I’m sure you have a pretty good idea how many patients you see per week, how long you typically spend with each client, and you have enough data to make projections for the future of your business. We operate much the same, and we track how many veterinarian practices we help, the number of different insurances we offer in each practice, and we review these EACH YEAR with you. Having these figures gives us leverage when working with the insurance carriers to help create new programs that will give you an advantage, and having your policies reviewed each year helps ensure you have the best coverages at the best cost.

We wanted to share some of these numbers with you, and some feedback on what your colleagues are saying about the services provided through this partnership.

Since the partnership started in 2018, we have processed 630 deals together. A deal could be a group health plan, a workers’ compensation policy, a professional liability policy, a company handbook, and really any other insurance or employee benefit your company requires. In the past 4 years, we have lost only 2 deals to other providers (not including corporate acquisitions). This makes our retention rate with PVMA partners 99.99%. These two deals were lost back in the beginning of 2019 – which means we have successfully maintained and exceeded service levels for the past three years without losing a single client.

Yes, we like to answer the phone when it rings, and we also like to handle your emails/concerns as immediately as possible. Our specialty is in the design of our business model to help you as swiftly as possible, and we follow up on every task, every single time. We understand how valuable your time is and have streamlined our operations so you can spend less time with the administrative work involved with insurances and human resources, and more time with the patients under your care.

As mentioned earlier, there will be new programs announced in 2022, and our operations team will continue to develop and refine our processes so that we can be even more efficient in our response and service levels to you.

To learn more about the partnership between PVMA and FocusHRO, please visit FocusHRO.com/PVMA.

Here are some of the things veterinary practices/ clients are saying about the service provided through the partnership with FocusHRO:

“FocusHRO makes my life so much easier. They’re very responsive and almost always answer their phone with a human on the other end! I know, crazy, right? Their research and analysis is invaluable. I highly recommend.”

“PROMPT, FRIENDLY, ACCURATE AND JUST AMAZING!!!!!!” “Very easy to work with, replies immediately and goes out of their way to find answers.”

“Thanks for actually answering the phone! Always prompt and professional.”

About FocusHRO: Your PVMA Membership gives you and your practice access to FocusHRO’s best programs and pricing. They’ve created “Business in a Box,” which takes the guess work out of running your veterinary practice and lets FocusHRO handle all your insurance, HR/compliance, accounting, and web/IT needs. These services help keep your veterinary practice running smoothly. Visit FocusHRO.com/PVMA or call 717.980.3330 to get more information.