FROM SILICON VALLEY TO THE APPALACHIAN MOUNTAINS How the Nation’s Oldest Outdoor Club Became the First Adopter of Cashless Tipping
An interview with Emily Grubby, General Manager, Highland Center at the Appalachian Mountain Club By Elle Rustique, Founder & CEO, TipBrightly
It was the summer of 2019 when an email popped up in my inbox. “We’d like to implement a cashless system of tipping.” It
was an inquiry from the HR department of oldest
outdoor
club
in
the
country,
Appalachian Mountain Club (AMC). from
AMC
wanted
to
A team
enable
their
housekeeping and dining room crew to receive cashless tips by enabling guests to leave a tip using their mobile phone. I asked Emily Grubby,
General
Manager
to
share
her
experience introducing this new way of tipping and expressing appreciation to her guests and staff. It’s not often that one has the opportunity
Elle: So, tell us your story! Emily: I started working for the Appalachian
Mountain Club (AMC) at their Highland Center in New Hampshire in 2013 as a seasonal front desk employee. Since that time, I have held many
to be up and close with a customer. I enjoyed
different positions at the facility, most recently
getting to know Emily through our exchanges
becoming the Highland Center General Manager
and thrilled with what I learned.
in spring of 2020. www.nhlra.com | 9
