ON PERSEVERANCE HOW THE TEAM AT MOUNTAIN CLUB ON LOON IS ADAPTING AND INNOVATING IN THE FACE OF UNIMAGINABLE CHANGE by Ethan Clark, Director of Food and Beverage at The Mountain Club on Loon
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ERSEVERANCE. The definition of perseverance is; persistence in doing something despite difficulty or delay in achieving success. The employees of the Mountain Club on Loon (including the Black Diamond Pub, and Viaggio Spa and Wellness center) have and continue to demonstrate perseverance as well as adaptation and innovation. Mid-March the hotel closed to clean, sanitize, and disinfect the whole property. Then began working getting ready to safely open for both our guest and employees with new guidelines both from the state and created in house.
The team at the Black Diamond Pub have been driven by perseverance this summer to perform at the highest quality in cleanliness, safety, and service to our guest. Since opening in late June, the BDP has gone through multiple restaurant identities (as have most of our brothers and sister in the restaurant industry). We opened up with takeout only, something we did very little of before we shutdown. Then when we were allowed to do full indoor service, we tried to go back to normal with a slightly smaller than normal menu, and to be honest it wasn’t the right move at that current moment. Between the
"What were we to do? We decided to throw the book out on what is normal, and adapt to the new world and have some fun." travel restrictions, quarantining guidelines and the general feeling of unease about going to a sit-down restaurant, we were struggling to stay afloat as well as making sure our teammates were making money now that they had come off unemployment. www.nhlra.com | 7
