k FEEDBACK you!”YOUR SATISFACTION: OUR GOAL
“thank
Ninety-five percent of the workers at the National Housing Trust throughout Jamaica care. I have encountered some at the May Pen Branch, the Spanish Town Branch, and the head office in Kingston and have no doubt that they care. I must say special thanks to Mrs. Judith Thompson, Mrs. Nardia Melbourne and Mr. Raquish Campbell at the May Pen Branch in Clarendon for their sincere effort daily in serving the people. Judy Montique I must commend Ms. Flavia Burke for being a remarkable employee. I called the NHT some days ago because I encountered a situation while applying for my 2014 refunds. I was really distressed about the fact that I didn’t get a screenshot of the Reference No. the system generated so I could follow up. I really needed it because I had a terrible experience last year when I applied for my 2013 refund. The operator transferred me to Ms. Burke, and she listened to my distress and willingly started to find the best way to resolve the issue. She took my contact details and said she would call with an update. A few days passed and much to my surprise, she called! She apologized for not contacting me the day she had promised to do so and gave me feedback on my issue. She again promised to do further checks to find the first application. She again held to her promise and called me this morning to inform me that my 2014 Refund should be credited to my account on or before February 4. Well if this is not GREAT CUSTOMER SERVICE, I don’t know what is. I think she is a great employee who should be lauded for truly caring for the public. After what I encountered last year, I must say I am truly happy and satisfied this time around. Kaye Troy E. Jangalee Project Administrator, European Union Unit External Cooperation Management Division Planning Institute of Jamaica Congratulations to NHT Staff and, in particular, the REFUNDS DEPARTMENT. My request for contributory refund from 2014 to 2020 was dealt with expeditiously. Again, congratulations.
Ambitous Brown
recommends:
September 17, 2020 I must say I am very pleased with CUSTOMER service. Everything was effective and efficient. I was shocked out of this world, hence the reason for this recommendation. Everything was done in less than 4 hours and I didn’t even do one follow-up OR a reminder call. GREAT JOB!
Andre Linkage Williams
recommends:
June 7, 2020 The best way of owning your own home!
Delroy MoneyMaker Green recommends: April 27, 2020 They have one of the best customer service staff. Very friendly and easy to deal with.
Shannon Blake
recommends:
April 24, 2020 It's a great way to get a house. If not for the NHT I am not sure if I would have a home today. I am always encouraging the younger people (especially) to start early.
Mike Brown
recommends:
November 23, 2021 NHT offers excellent service, one of the best Jamaican organizations.
Jennifer Malcolm Retiree Dear Ms. Kareen Taylor, I write with a debt of gratitude for the courteous and diligent service you provided in our encounter last week and this week. Even hampered with the pandemic issues, you did not hesitate to go the extra mile to ensure that the NHT provides the sterling service that it is known for, and I am very grateful. Blessings, Brenda
H O M E & A W AY
AN NHT HOUSING MAGAZINE
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