Dear NIADA Member: Thank you for your membership in the National Independent Automobile Dealers Association. We are thrilled to serve you. As a member of NIADA and your state association, you are joining with more than 15,000 independent automobile dealers across the country. You have access to member benefits that provide discounts on services you use every day, educational programs for you and your team, key industry and compliance information and a voice in the decisions that affect your business.
Web
niada.com Phone
800.682.3837 Email
info@niada.com Address
4621 S. Cooper Suite 131 - 524 Arlington, TX 76017
Enclosed is your membership information, complete with your Membership Certificate, Code of Ethics, NIADA window decal and your NIADA membership card. This will help you understand how to get the most out of your membership and help you maximize the association’s benefits to your dealership. Whether you want to improve the function of your team through education, stay on top of compliance, improve operations by joining a Dealer 20 Group, become a Certified Master Dealer, launch a certified pre-owned program at your dealership, get access to discounted floorplanning, get auction discount coupons or get involved by joining a committee, NIADA has something for every dealer. Since 1946, NIADA and our state associations have been the voice of independent dealers in Washington, D.C. and state capitals nationwide. Together, we advocate on your behalf to allow you to run your dealership with a minimum of regulation in a fair and equitable marketplace. The NIADA Board of Directors recently adopted a strategic vision for a robust, ethical and professional independent used vehicle market trusted by consumers and reiterated that our mission is to promote, educate and advocate for ethical independent automobile dealers and their consumers. The Board adopted a strategic plan to accomplish our mission and achieve our vision. The NIADA staff and I look forward to serving you and helping you be as successful as you want to be. Please let me, or any member of the staff, know whenever we may be of service. Sincerely,
Robert A. Voltmann, CAE Chief Executive Officer National Independent Automobile Dealers Association
*Membership Dues to National Independent Automobile Dealers Association are not deductible as charitable contributions for federal income tax purposes; 75% of the dues may be deductible as an ordinary and necessary business expense. We estimate 25% of the dues are used for lobbying activities and are not tax deductible. Please seek advice from a tax professional for guidance on this deduction.
NIADA Mission Statement The mission of the National Independent Automobile Dealers Association, the only national not-for-profit organization representing the independent motor vehicle industry, is to promote, educate and advance the independent motor vehicle dealer by: •A ccumulating, processing and disseminating information relative to the motor vehicle industry;
PROMOTE
•D eveloping, compiling and providing to the consumer information that will promote a better understanding of the independent motor vehicle dealer’s place in the economy;
EDUCATE
•P roviding relevant information to regulatory and lawmaking bodies so they may have a better understanding of the possible effects of proposed laws, rules and regulations on the consumer and the motor vehicle industry; •A ssisting in the promotion and organization of local, state or regional independent motor vehicle dealer associations; and
ADVANCE
•A nticipating, recognizing and responding to current and future issues and needs of the independent motor vehicle industry and the consumer.
NIADA Code of Ethics The NIADA Code of Ethics is a set of operational and business values to which all members agree to adhere. Our Association is committed to providing a better buying experience, better products and top-notch level customer service before, during and after the sale. Based in honesty and integrity, your commitment to the Code of Ethics will provide a foundation for your business to make a meaningful impact on your customers and your community. •W e will have a general duty of integrity, honor and fair dealing toward the general public.
INTEGRITY
•W e will comply with all city, county, state and federal laws and shall endeavor to keep ourselves informed of those laws governing our business. •W e will not intentionally injure the business reputation of another member or competitor.
HONOR
•W e will employ truth and accuracy in advertising and selling. •W e will stand behind any guarantee given with the sale of a motor vehicle. •W e will not perform any act which would bring disrepute to the motor vehicle industry. •W e will expose or halt, where found, any scheme designed to deceive or defraud the automobile buying public and aid in prosecuting those guilty of such acts. •W e will constantly strive to improve business methods to the end that the public will be better served. •W e will encourage the American system of free enterprise.
Membership may be revoked if a member is found to be unethical and not adhering to the NIADA Code of Ethics.
NIADA Member Logo As a member of NIADA you should proudly display your membership logo. The NIADA logo is a widely recognized sign of trust. It tells consumers that you believe and adhere to a professional code of ethics that includes integrity, honor and fair dealing with the public. You are authorized to display the NIADA member logo on your advertisements, letterhead, business cards, promotional materials, and website for the length of your membership. If you would like to receive a digital copy of the NIADA Member logo for your printing and website needs, you may access this at www.niada.com after login and profile set-up.
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FAIR
UPDATES
HELP US HELP YOU
SOCIAL
SERVICE
SUPPORT
DISASTER RELIEF FUND
NIADA_Disaster_Relief_Fund_ideas.indd 1
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9/15/17 9:34 AM
NIADA Membership | Mission Statement | Code of Ethics | NIADA Foundation
BENEFITS
Awards & Recognition
National Quality Dealer of the Year Award
The National Quality Dealer Award Program, which began in 1976, continues to generate much interest and pride for those participating. Awarded annually at the National Convention, the award nominees are honored during a special ceremony and live webcast, where the National Quality Dealer of the Year is announced. Nominees eligible for this award are selected on the state level each year for outstanding service to the industry and the community. The National Quality Dealer receives considerable publicity in his or her home state as well as in the trade media.
AWARDS
NIADA Ring of Honor
From time to time, NIADA selects a person from within the automobile industry to receive NIADA’s highest allied industry award, the Ring of Honor. These are individuals who have dedicated their careers to the industry, always giving of time and resources to improve the image of the automobile industry and assisting dealers throughout the country. We are deeply indebted to their service.
SERVICE
NIADA Eagle Award
The Eagle Award signifies a drive to increase association membership and connect with others and is given annually to member dealers for personally recruiting new members or personally securing renewing membership for the association. There are three (3) levels for this Eagle Award recognition:
HONORS
• Eagle Certificate: recruit five (5) or more new/renewing members within a one (1) year period. • Eagle Plaque: recruit twenty (20) or more new/renewing members within a one (1) year period. • Crystal Eagle: recruit one hundred (100) or more new/renewing members within a two (2) year period.
NIADA Association Executive of the Year
Awarded to one of NIADA’s state association executives selected by his or her peers for outstanding leadership and service.
NIADA CPO Dealer of the Year
The CPO Dealer of the Year award was created to recognize an outstanding participant of the NIADA Certified Pre-Owned program for the quality of dealership operations, vehicle certification process standards, volume of CPO sales and the dealer’s commitment to providing a better product and level of service to his/her customers and community.
NIADA Scholarships
The NIADA Foundation promotes the academic growth of youth throughout the United States by awarding scholarships annually. • Four students who have displayed outstanding abilities in education will receive a $3,500 scholarship to the college or university of their choice. The NIADA Foundation also coordinates industry-related scholarships sponsored by individual companies to attend Northwood University.
UTA College of Business Endowment
With matching funds from the College of Business at the University of Texas at Arlington, the NIADA Foundation has established a permanent endowment with UTA in the amount of $250,000 for students who are interested in pursuing a career in the automotive industry. Whether it’s a career in automotive retail operations, finance and insurance, sales, technology, wholesale inventory, banking, warranties or other specialized areas of the used auto industry, this endowment will help bring bright, entrepreneurial-minded future leaders into the industry and help change the narrative about what it means to be in the car business. Once the UTA Endowment is fully funded, the Foundation anticipates additional endowments across the nation in each of its four regions.
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ACADEMIC
CAREER
Representation
Since 1946, NIADA has been the voice of the independent automobile dealer in Washington, D.C., representing your interests before the White House, the U.S. Congress, federal regulatory agencies, and many other policy organizations governing used car dealer operations. That tradition continues today as our Government Affairs Team daily watches the legislative and regulatory activities coming from our nation’s capital and in state capitals across the country to determine how they might affect our dealer members and their businesses.
POLICY
Our Government Affairs Team actively builds and maintains relationships with members of Congress and key officials at regulatory agencies that oversee the industry, such as the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC), Department of Justice (DOJ), Department of Labor (DOL) and others. NIADA works hard to keep you up to date with the latest legal, legislative and regulatory information that could affect your dealership through our website, email, social media, magazines, and industry events.
LEGAL
Make Your Voice Heard
NIADA is committed to advancing the cause of the used motor vehicle industry and the dealers we represent across the country. NIADA’s advocacy is best accomplished when you, the independent dealer, are personally involved in that effort. To that end, each fall we hold our National Policy Conference and Day on Capitol Hill in Washington, D.C. This annual event provides dealers with an opportunity to meet face-to-face with their Congressional representatives on Capitol Hill. Here, you can personally tell your story to our elected government officials to let them know what our association does, what and who we represent, and share the unique problems and challenges our dealers face. The Policy Conference will also give you the opportunity to hear from and engage with regulators directly impacting your business. In past conferences, we have heard from the White House, CFPB, FTC, DOJ, DOL, and others about issues important to them as they oversee the industry. As you know, relationships are everything, and we will continue to build relationships with our government officials to ensure we are the voice of the industry! Join us in that effort and make your voice heard!
Know How to Contact Congress
Communicating with members of Congress should not be limited to the National Policy Conference only. You can connect with your member of the House of Representatives and Senators at any time to discuss what’s affecting your business. In fact, NIADA will, from time to time, ask you to contact your Representative and Senators to communicate NIADA’s position on key issues. You can find your legislators at www.senate.gov and/or www.house.gov. You may also reach them through the Capitol Hill switchboard at 202-224-3121.
NIADA Political Action Committee (NIADA-PAC)
A critical part of advocacy includes supporting candidates for elected office who will protect this vital industry and keep the economic engine of our small businesses running strong. Campaigns cost money to effectively disseminate the candidate’s message to the electorate.
The NIADA Political Action Committee (NIADA-PAC) was established to financially support candidates that share our vision for the future of the independent dealer. NIADA members and individuals associated with them can donate to the NIADA-PAC in any amount they feel appropriate up to a $5,000 maximum annually. Your contribution to the NIADA-PAC will allow us to work more closely with elected officials from a position of collective strength.
Each year, the NIADA-PAC engages in an effort to increase awareness of and contributions to the NIADA-PAC. The four NIADA regions compete to raise the most funds with the winning region being awarded the coveted PAC Cup. Although each contribution to the NIADA-PAC is critical, members who contribute $250 or more will be recognized. Donations of $5,000 will entitle donors to participate in special VIP events.
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VOICE
UNITE
IMPORTANT ISSUES
NIADA Awards & Recognition | NIADA Government Affairs
NIADA Government Affairs
NIADA offers world-class automotive training and education programs. As the best in the industry, many of our award-winning programs are conducted on a regional or state level around the country. Each training leader has a minimum of 10 years of experience in their area of expertise. From the sales associate to the controller to the receptionist, we have a training workshop that will fit your needs. Each year we are privileged to provide training and education programs at over 20 state and national conventions. Please contact us if you would like NIADA to visit your event.
NIADA Dealer Twenty Groups
www.twentygroups.com The NIADA Dealer Twenty Group program helps dealer-owners run their operations more profitably, conducting Twenty Group meetings all across North America. Whether it is one of our www.niada20groups.com © independent dealer, Retail, BHPH, LHPH, Controller, Finance or Service groups, we have a Twenty Group to fit your needs. Our Twenty Groups are considered the “graduate school” of automotive management. A Twenty Group will help you run your business more efficiently and more profitably. Dealers have used Twenty Groups to build their businesses for more than 50 years. On a regular basis and under the direction of one of our seasoned moderators, your Twenty Group will meet to exchange ideas, identify best practices and discover opportunities and challenges facing your dealership. A Dealer Twenty Group is an association of 12 to 20 automotive dealers with similar business models and similar-size operations. Members meet at various locations, decided on by the group, to share best practices, their successes and failures, ideas to improve operations, and most important, their financial (composite) data. Each Twenty Group meets three times per year at approximately four-month intervals.
DEALER
20 GROUPS
Certified Master Dealer™ Program
www.niadacmd.com • 888-906-8283 The CERTIFIED MASTER DEALER™ program was developed to help you manage and grow your business. It is one of the industry’s most respected training programs. This course offers something new for you, whether you have been an independent dealer for only 5 days or more than 50 years. Dealers who attend this training are committed to the industry, support ethical business standards and practices, and are leaders in their communities. They bring a wide range of experience to each class, and leave with new strategies for analyzing their business practices and increasing their bottom line. This course emphasizes practical and effective management and leadership skills to improve employee performance. Dealers will also learn how to efficiently and effectively manage their own time. One full day is devoted to analyzing the dealer’s own financial data in order to learn how to minimize expenses, increase operating capital, and control the high costs associated with obtaining and maintaining inventory. The 2½ day course wraps up with a comprehensive look at current, up-todate and dealer-proven marketing, advertising, social media and promotional concepts. This course is designed and delivered in a manner proven to be highly effective and successfully completed by CMD candidates without regard to their previous academic background.
NIADA Bootcamps
www.niadabootcamps.com Sales Training - Sales Training focuses on building on existing relationships and developing business in today’s competitive marketplace. Prospecting targets, effective telephone skills and strategies, objection handling, vehicle presentation, moving oldage inventory, maximizing down payment, and selling a program instead of just a car are some of the key points in this interactive session. Managers - Cash flow management, inventory acquisition, reconditioning and after-sale service, advertising rules, personnel management and expense control are just a few of the topics addressed. This is the perfect way to introduce new managers/supervisors to the role of management in our industry. It is also a great refresher training for more seasoned leadership. Collections - Always well attended, this course tends to fill up quickly. We will discuss proper compliant collections strategies and techniques, building and maintaining relationships, overcoming reasons not to pay, proper use of GPS and Payment Assistance Device technology, electronic communications, repossession management, queue structuring and maximizing the strengths of your collectors and much more.
Onsite Consulting and Training 888-906-8283
We provide consulting services and guidance for dealers just like you. Our training leaders are able to review your operation and provide an action plan to help your dealership achieve benchmark performance. Virtually every week of the year our consultants are onsite in dealerships identifying opportunities and creating net profit improvement for dealers. Very often our dealer-clients realize in excess of $100,000 of net profit improvement within the first year of utilizing our programs. Ask us about Consulting. Some of the programs we offer include: • Strategic Planning • Net Profit Improvement • Retail Training • Compliance Auditing • Buy Here-Pay Here Training • Telephone Skills Workshop • Collector Training • Forecasting • Special Finance Training RETAIL • Customized Consulting TRAINING • Dealership Review and Evaluation
Webinars - Online Training NIADA-training.com/courses • Retail Education Library • BHPH Training Library • Social Media Classes
SOCIAL MEDIA
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BHPH
NIADA Convention & Expo | NABD BHPH Subprime Conference & Expo | NIADA Dealer Education
NIADA Dealer Education
TRUST
HIGHER PROFIT
GROWTH
ASSISTANCE
TRAIN
DOCUMENT
TRACK
COMPLY
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National Corporate Partners
NIADA is dedicated to partnering with the best automotive product and service providers in today’s marketplace. The NIADA National Corporate Partner program is designed to help you network with those automotive vendors who meet stringent criteria and have products and services that meet the highest level of standards. NIADA takes the guesswork out of researching these partner companies, assuring that you will receive high quality products and outstanding customer service, to gain a substantial return on investment with your membership. Participating partners receive Diamond, Platinum, Gold or Bronze status of partnership based upon their level of association support.
National Member Benefit Program
Through discounted affinity agreements, NIADA Member Services now offers numerous member benefits. The NIADA National Member Benefit Program was formed to provide you with a broad portfolio of discounted services only available to NIADA members. These services are available by top providers who have gone through a very extensive due diligence vetting process by NIADA, ensuring best in class, high quality, highly competitive and relevant solutions. To learn more information about each provider including contact information, refer to the Member Benefits & Services Guide inside the front pocket of this folder. Member Benefit Program Solutions Categories include: • Accounting Tools • Aftermarket Parts • Business Supply Services • Business Utility Savings • Checks/Business Forms & E-checks Discounts • Credit Report Savings • CRM/Dealer Management Systems • Financing Services/Solutions • Franchise Opportunities • Fuel Cards • Hotel Savings • HR Compliance/Management Services • ID Fraud Detection Services • Insurance Products
• Internet and Search Engine Applications • Parts and Service Discounts • Payment Processing Discounts • Rental Vehicle Savings • Shipping Services Savings • Shop Tools and Equipment • Tire Discounts • Uniform & Site Services • Vehicle History Reporting • Vehicle Glass Repair/Replacement Discounts • Vehicle Repair Diagnostic Services • Vehicle Title/Registrations Services
NIADA Health Insurance Exchange
www.niadahealthexchange.com Visit www.niadahealthexchange.com to enter the NIADA Health Insurance Exchange or call 1-888-308-9340 and speak with a licensed and certified Exchange Specialist. Shop multiple quality carriers like Blue Cross, Aetna, Assurant, Cigna, Humana and many others.
3 Easy Steps:
1. Assess your situation and find out if you are eligible for subsidies. 2. Shop for plans ON and OFF the Public Health Insurance Exchanges. 3. Apply for the health plan of your choice with or without subsidies. • Look at plans OFF the Exchange and decide what’s best. • Non-ACA qualified plans are also available for thousands a year in savings. • Employers can give access to Employees to shop as well and may contribute to their premium but this is not mandatory. • Apply online or over the phone. No medical questions asked. • All pre-existing conditions covered. • Access to the Federal and State Marketplaces. ***Plan designs and access to product may vary by state****
BenefitHub
niada.benefithub.com The NIADA Member BenefitHub significantly expands the number of member benefit offerings and enhances user navigation, along with making it much easier for our members to register and sign up for member benefit programs. Visit to take a tour at niada.benefithub.com. We are extremely excited about this substantial member services enhancement and hope you find this portal to be of great value to your business and personally! Following are some of the key attributes to this Member Services gateway: • Enhanced transparency of the various NIADA member benefit program offerings. • Much improved user navigation within the member benefit offering content. • Expanded member benefit consumer related offerings for personal use including travel, electronics, dining, health/ beauty, tickets, sports/outdoors, apparel, etc. • Consolidated central Member Services hub eliminates user confusion and enhances ease of use, understanding of the special offers, and sign up process. • Provides enriched capability for member benefit partners to develop new, innovative, and compelling NIADA member benefit offerings.
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NIADA Programs | NIADA Benefits & Services
NIADA Benefits & Services
NIADA Publications
Used Car Dealer Magazine
www.ucdmagazine.com Read the most current and comprehensive automotive information in your complimentary monthly issue of Used Car Dealer magazine. UCD magazine is the official monthly flagship publication of the National Independent Automobile Dealers Association (NIADA) and is the most established publication serving the used motor vehicle industry. All members of NIADA receive the monthly magazine as a benefit of their annual membership.
• UCD is targeted to automotive dealer professionals who are on the cutting edge of the automobile remarketing industry and looking to go further. • UCD can also be viewed online at www.ucdmagazine.com. The current and past 12 months of issues are all archived on the site. Viewers can email and share specific articles, can search for info via specific keyword searches, and have direct access to vendors/advertisers of interest to your business with our interactive hot-links. • UCD also includes a monthly auction directory listing section which includes details on all of your favorite auctions’ sales dates, sales times, key auction contacts, and a list of consignors and special sales for each participating auction location. UCD provides the most relevant, concise and unbiased editorial content in the industry. Its reputation is unparalleled among its competitors, and industry professionals have come to rely on its educational and up-to-date content.
BHPH Dealer Magazine
www.bhphdealermag.com BHPH DEALER provides used vehicle professionals with timely, informative industry news, analysis and expert advice empowering BHPH dealers with the knowledge and expertise necessary to operate their businesses more profitably and efficiently. BHPH DEALER includes real strategies, market analysis and tools to help the BHPH dealer community maximize the performance and profitability of their dealerships. BHPH DEALER focuses on the financial interests of used vehicle dealers, both franchised and independent. Our magazine has a special focus on the BHPH, subprime and specialty finance segments of a $345 billion a year industry.
MAGAZINES
AUCTION
RESOURCES
NIADA Annual Used Car Industry Report
report.ucdmagazine.com NIADA’s Annual Used Car Industry Report, distributed annually in September, is yet another member benefit. Valued at $150, it is our most popular and useful publication offered. This yearly report presents a concise and thorough evaluation of the used motor vehicle industry, and is a great tool to compare your dealership operations to national averages. • Dealer demographics, governmental data, and pertinent information from industry experts are just a few of the many items highlighted throughout the report. • Dealers and allied industry partners alike depend on this data source to maneuver through the highly competitive used motor vehicle industry. • Over 15 sections of industry data. Used as a leave-behind and given to members of Congress each year at the NIADA National Policy Conference.
NAAA On the Block Magazine
NIADA has teamed up NAAA to provide the NAAA On the Block newsletter as a bi-monthly supplement of UCD magazine on the odd months of each year, giving NIADA dealers a chance to learn more about the auction side of the industry.
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REPORTS
UP-TO-DATE CONTENT
Association eNotes and For Your Benefit eNewsletters NIADA keeps you up to date with Association news and new member benefit discounts and programs through these two monthly emails. NIADA also emails all members weekly NIADA.TV updates, vendor and partner programs and discounts, special legislative emails, convention email updates, and other forms of e-communication to keep you constantly informed to get the absolute most benefit from your membership. Be sure we have your email address on file. You may subscribe to any and all select email notifications you prefer at niada-online.com.
BENEFITS
Online www.niada.com
NIADA’s website at www.niada.com is your one-stop shop for everything NIADA, including membership information, code of ethics, association leadership information, state affiliate contact info, National Member Benefit discount programs, National Corporate Partner information, educational opportunities, Certified Master Dealer and Dealer 20 Group class schedules, NIADA Convention information, industry and events calendar, links to NIADA magazines, auto auction directory links, NIADA Vendor Guide links, NIADA’s Used Car Industry Report, NIADA Accounting Manuals and more.
MONTHLY EMAILS
CLASSES
NIADA 24/7 Dealer Education | News NIADA.TV www.niada.tv
NIADA.TV is a free network of educational training programs available exclusively for NIADA, NADA and NAAA members, their employees, and industry leaders and vendors. Located at www.niada.tv, this network includes over 600 hours and 13 channels of educational training programs, industry news programs and industry highlights as well as live webcasts of industry events and educational sessions. All of these programs are designed to assist dealers in establishing and expanding their dealership operations and profitability. NIADA.TV also hosts several weekly and monthly special programs and live webcasts throughout the year.
Automotive Industry News
NIADA.TV’s Automotive Industry News is a weekly news program that brings you a variety of news, information, trends, highlights of NIADA events and features from throughout the automotive world. Automotive Industry News is brought to you in streaming video over the Internet on the home pages of NIADA.TV and NIADA.com. Tune in each Monday at www.niada.tv for a new AIN featuring up-to-date news and alerts. NIADA promotes this streaming video news program to thousands throughout the country. Commercial advertising is available throughout the webcast. Contact Chase Tidwell or Troy Graff at 1-800- 682-3837 for more information.
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NEWS
EVENTS
TRENDS
NIADA Publications | NIADA Online Education
NIADA Online