FEATURE
MY AMBITION IS TO... Chloe Duffy, Senior Clinic Manager, Randox
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fter my A Levels all I wanted to do was go into full-time employment and start a trade. Unsure of the industry I wanted to work in I realised ‘ quickly that I loved customer relations and working with people. Seeking a challenge and wanting to progress with my career, I started looking at companies in Northern Ireland that aligned with my professional ambitions. I was already familiar with the success of Randox and its ethos of improving healthcare and accurate diagnosis worldwide, but it wasn’t until something quite tragic happened that I became extremely interested in preventative healthcare. At just 50 years old, both my parents passed away due to cancer and as a family we realised that with earlier detection they could have extended their lives. From this experience, I made a promise to both my parents that I would actively look after my health. I started my first role in 2018 as a personal coordinator and began to develop my knowledge about the different health programmes that were offered in clinic. I could never have imagined how much my role would change, especially over the course of the last two years. In 2020, recognising the threat from COVID-19, Randox was at the forefront of the COVID-19 pandemic, testing at volume to support the people of the UK & Ireland. As a company, the sheer scale at which the business adapted to manage the effects of the pandemic was incredible. I feel proud to have assisted with the UK National Testing programme within our Antrim laboratory and to be front of house in our clinics supporting customers as international travel resumed. This became a pivoting time in my career and as Randox Health grew to become one of the biggest divisions in the Randox portfolio I was promoted to
senior clinic manager. It’s a cliché but I love what I do and feel unbelievably lucky to be able to work with such a diverse team of co-ordinators, scientists, medical doctors, and all the people that make up the Randox family. As we look towards a post-COVID future, it’s incredibly exciting to be part of this management team as we have opened new health clinics within London, Wales, Scotland, Northern Ireland, and the Republic of Ireland. We started 2021 with four Randox health clinics but have dived into 2022 with the goal of opening 25 new clinics. We’ve also started to see a dramatic change in people’s behaviours towards looking after their health with the focus shifting towards taking more proactive, preventative measures which is exactly what we provide at Randox Health. The question is no longer “What do I do when I get sick?” but rather “How can I prevent
illness and stay healthy?”. Listening to our customers is key and is part of the reason we have developed new health programmes like our recent launch of genetic tests. Because knowing your risk not only allows you to make educated decisions on your health and future but also that of your loved ones, as the results correlate with your close family members and protect the new generation. My ambition is to continue to progress in my career, listen to my staff and fulfil the promise to my parents by promoting the message of preventative healthcare on a much larger scale, so that everyone can manage their health for their own future. From a Randox Health point of view, the key thing for me is to harness what we have learnt over the past couple of years and enter this new era of truly preventative healthcare – improving patient outcomes and reducing the burden on our vital clinical services.
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