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TERMS & CONDITIONS
We would like your experience of doing business with Nicole Brayden Gifts to be as pleasant and profitable as possible. We take pride in the design of quality products that your customers will want to purchase. We strive to have our products available when you order them and ship them on a timely basis.
TERMS & CONDITIONS
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Payment
Terms are prepaid until credit is awarded. We accept all major credit cards, certified checks and money orders. We do not believe in finance charges, but we do ask that you adhere to the terms awarded.
New Accounts
All first orders must be prepaid with a credit card or certified check. Please provide company reference sheet complete with bank information to apply for open credit. Payment history is considered when approving credit limit increases. Initial orders must be paid before second order will be shipped. All accounts must be current before additional orders will be shipped.
Pricing
All prices listed in the catalog are wholesale in U.S. dollars. Prices may change at any time without notice. No retail prices are listed on any products unless noted.
Minimums
Minimum opening order is $250. Minimum reorder is $100. 10% Surcharge for orders under $100.
All products must be ordered in the multiples or minimums as listed in the catalog. All orders will be rounded to the nearest minimum quantity increment whether up or down. Please account for this when placing your order, otherwise there may be a delay in processing your order.
To Place An Order
By Phone
Call the office at (440) 349-9933. Our office hours are Monday - Friday, 8:00 AM to 5:00 PM, EST.
By Fax
Fax completed order to (440) 349-9934, 24 hours a day, 7 days a week.
Online
Order online at www.nicolebrayden.com, 24 hours a day, 7 days a week. Once you have registered your store you may order online.
Email your completed order to: orders@nicolebrayden.com
Send your completed order form to:
Nicole Brayden Gifts
6573 A Cochran Road
Solon, Ohio 44139
SHIPPING INFORMATION
Freight
Cleveland, Ohio
Primary Carriers
All orders are shipped UPS Ground unless otherwise instructed.
Back Orders
Back-orders $35 and under will be cancelled. Back-orders of $35 or more will be charged freight.
CUSTOMER SERVICE
Customer Service & Catalog Requests
Call (440) 349-9933 8am to 5pm EST (M-F) Fax (440) 349-9934 e-mail: customerservice@nicolebrayden.com
Damage Claims/Order Discrepancies
Despite our quality-assurance efforts, damages can occur in production or transit. Please open and inspect your merchandise promptly. Claims of shortage or damage must be made within 10 business days of receipt of shipment. Returns must be authorized and are subject to a 20% restocking fee. No credit will be given for shop-worn product or product that has been stickered with retail price tags. Contact customer service (440) 349-9933.
Past Due Accounts
Accounts with a balance 90 days past due or more will be sent to collection. Once sent to collection, all merchandise must be prepaid.
