Nursing/Integrated Concepts: Nursing Process: Assessment

Learning Outcome: Explain why nonverbal communication is important in interpersonal relationships.

Question 6

Type: MCMA

Which of the following interventions are used by the nurse to demonstrate active listening?

Standard Text: Select all that apply.

1. Using silence

2. Covering ones mouth when yawning

3. Leaning in toward the client

4. Nodding ones head in response to clients verbal comments

5. Rocking back and forth in the chair

Correct Answer: 3,4

Rationale 1: Using silence. Using silence is a therapeutic communication technique, but not used to communicate active listening.

Rationale 2: Covering ones mouth when yawning. Covering the mouth when yawning is good manners, but does not communicate active listening.

Rationale 3: Leaning in toward the client. Leaning in is an intervention that communicates one is listening.

Rationale 4: Nodding ones head in response to clients verbal comments. Nodding ones head to a clients verbal response communicates that one is listening.

Rationale 5: Rocking back and forth in the chair. Rocking back and forth in the chair is viewed as a distraction and does not communicate openness.

Global Rationale:

Cognitive Level: Applying