TupperConnect by nikkihight

• When someone visits your My.Tupperware welcome page and clicks on “Find a Party,” they will find all of the TupperConnect Parties you have open. • Clicking on the Support button to the right of a party leads guests to the RSVP page for that specific party. • When someone clicks on “Find a Fundraiser,” they need to search for organizations based on state or province. We know many of you have been asking for find a fundraiser to work like find a party. This is on our list of possible enhancements. For now, fundraiser searches are by location, starting with state or province. • Use the direct link in the fundraiser. This is the best way for you to have your organizers link to a Fundraiser!

When a guest clicks on “support” to the right of a party, they arrive at this RSVP page. Here the guest has a lot of choices. • If they fill in their name and click “Sign Me Up,” then they can RSVP yes or no to the party. • If they click on Shop Online, they can do just that, start shopping the party. • They can scroll down the page and see information about their Host, Consultant, and the number of guests that are invited. • If they do any of that OR anything else for that matter, once they’ve landed on this page, any order they make will connect to the party.

Before we talk about the emails that are built into Tupperware.com, it’s important to note that the email invitations we send out have an “open rate” of just over 50%. While that is much higher than industry standard, it isn’t good when you think about a Host sending out 30 invitations and only 15 of them being opened. Discuss with your Host up front the best way to invite her guests. She can use our invitations, or she can send her own using her own email. Some guests will be more likely to open a personal email from a friend. And don’t forget to remind your Hosts that an invitation in person or over the phone is still the best way to invite guests to a party. Of course, the real advantage to using the email on Tupperware.com is that you are “pre‐ registering” your guests in the system, which can make RSVPs easier to track. When a guest clicks a link in an email invitation from Tupperware.com, they are taken directly to their own RSVP page because we already know their name and email address from where you or your Host entered it. Here a guest can RSVP, or they can just start shopping. Feel free to use multiple methods of inviting guests as well!

There are 3 links on the party summary that are visible to you as the Consultant • The first link, at the very top with the gray background, can only be seen by Consultants. This is the link you would send your Host if you don’t want the system to send it, or if you are afraid she didn’t get her email from the system. This link will take her to Tupperware.com where she will sign in with the email address that is attached to the TupperConnect party, where she’ll then be able to get to her view of this page. (Keep in mind that the email address that your Host uses to create her account at Tupperware.com MUST match the email address you put into your party setup page, or she won’t be able to see her party.) • The second link, on the right with the blue background, is a direct “shopping link,” and you’ll see what that looks like on the next slide. This link is meant specifically for using on social media like Facebook or Twitter, and it will not give the guest the opportunity to RSVP. It is for shopping only. For people you absolutely know can’t make the party, this is the perfect link for them as well. • The third link, on the right with the yellow background, is an RSVP link. This is perfect for Hosts who would rather use their own email to send out emails to their guests. This link will allow each guest to join the party, enter their name and email address and then RSVP.

When you use a direct “shop” link, your guests will go directly to the homepage of Tupperware.com, but over the homepage there will be a popup box that welcomes them to the party. They will know they are in the right place when they see this. Clicking “shop now” gets rid of the popup and they can then browse the shop.

When you use the RSVP link, best for use when the Host wants to send out her own invitations, your guests will be able to join the party just as if they had clicked on the Find a Party link from your My.Tupperware website.

On the shopping cart, just under the Checkout button.

On the confirmation page, under the View Your Account button.

When a customer places an order on Tupperware.com, their payment processes differently than it has in the past. • All customers, as long as their payment information is in the right format, will receive an order confirmation with an order number. That email confirmation does not mean that their payment is complete. • We know this is different than we are all used to, but because it is the way Amazon works; right now we just need to understand it. • Why? The system is built to give customers time to make changes to their order. Perhaps you meant to use a different payment method, or you decided you want an extra item, etc. This time is brief, about 10 minutes, but it is built in. • After the 10 minutes has elapsed, the system will process the payment. If the payment is authorized, then the order is sent to us here at Home Office, and, if it is connected to you or a party, you will be able to see it. • If there is anything wrong with the payment, the customer will receive a second email. This is most common when someone mistypes their card number or expiration date. • This second email will have a link and instructions to follow to go back to Tupperware.com and correct the payment. • Home Office does not receive the order information until the payment is authorized. This is why you may sometimes not yet be able to see orders in My Sales that your customers say they have placed. • We here at Home Office can go to Amazon’s site and see what orders are pending, but we do not have visibility as to whether or not those orders are connected to a party or fundraiser. Not until the payment is authorized and the order sent to us.

• Most pending orders are cleared up in a matter of hours, but we do have some that hang out for up to 3 days. Many people only check their email twice a week still, so for them they wouldn’t know anything was wrong until they see that second email.

Customers can always click the “Your Account” link in their order confirmation to make changes to their payment if there are any problems. This link goes to the customer’s account, where they can click on their orders and see the status, make changes, etc. If someone places an order on a Friday night for an item that is closing that day, and the order is held for a payment issue and the customer fixes the order say, on Monday, they will still receive the item that closed. However, if the party itself closed on a Friday, then the Host will not get credit for that order that was held. Orders that remain in a pending status for more than 30 days are cancelled. This is all communicated to the customer in the emails that they receive from Tupperware.com. If the sales month is ending and the order is fixed after the month closes, your sales credit and commission for that order will move to the next sales period.

• Think of a cookie like a loyalty card for your grocery store, only digital. When someone visits Tupperware.com, we give them—well, we give their browser—the information we want to remember about them when they come back. (Don’t worry, when our site gives your browser information like this, it is just bits of data, nothing dangerous, and only our site can read the information that we leave.) • The cookie that someone gets when they visit My.Tupperware is permanent. It will stay with them until they clear their cookies or get a new computer. • The cookie that someone gets when they visit a link to a party or fundraiser is temporary. Party cookies expire when the party is submitted. Fundraiser cookies only last for a “session,” meaning 8 hours or until the guest closes their browser, whichever happens first. • A party or fundraiser cookie can temporarily override a Consultant cookie. If a guest has a permanent cookie, and is invited to a party under a different Consultant, the name they see on Tupperware.com will change temporarily. When the party is over, they go back to their permanent Consultant.