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E-MAIL: bchwholesale@ boch.com continued from pg. 25 the field. In fact, augmented reality is changing the face of repair, overall. Mertes explained how something like a Microsoft HoloLens can scan a vehicle and provide step-by-step repair instructions. It also creates a new experience when in need of assistance. Augmented reality can allow a technician to remote someone in who can “see” the repair process through their virtual eyes and walk them through it.

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Cars are more computerized than ever before. Although most of the world may not realize it, process skills (such as critical thinking and problem solving from a technical standpoint) are needed in addition to hands-on skills, Peevy stressed. “Once someone envisions something with wheels on it, they automatically think one has only to be good with their hands.”

Changing the look of the industry is necessary in getting a new generation into the fold. Papageorg agreed with Peevy on needing to change who the industry looks for in trying to bring new people in. He influenced a friend’s son who is about to graduate to consider working for a calibration business based on the young man’s technology skills.

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“We have to let the public know about these changes in our industry,” he suggested. “Many parents of students in the vocational schools are likely to steer students from collision repair over to HVAC or other vocations. They don’t understand the capabilities required or the opportunities our industry has begun to offer talented young individuals looking for a challenge.”

The AASP National Board plans to reconvene at the 2023 SEMA Show in Las Vegas.

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continued from pg. 8 longer to get their vehicle repaired properly but will also pay more to do so. Insurers are stymied when hit with requests for reimbursement from their insureds with the proper backup documentation. The documentation gathered through the blueprinting process can no longer be ignored and disproven with a simple “We told you we don’t pay for that.”

Have no doubt about it: It has not been nor will it be an easy road, but things are getting better. They are especially getting better for those who will not be denied, and for those who will not wilt under insurer pressure to do more for less than what they deserve. Things are getting better every day for shops that are able to draw from the ever-depleting technician pool because they have the correct equipment and repair procedures in place. More importantly, things are getting better because they are able to pay better and offer more benefits to their technical and office staff, ALL because they have the “Intestinal Fortitude” to charge what they are worth.

Do you want to learn what these shops have learned? Do you want to be a thriver and not just a survivor in the future? Sure, you can learn just by trial and error, or you can become a part of the ever-strengthening “ALLIANCE” of collision repairers who are making a difference. See the AASP-MA application on page 7. Join NOW…. You will be surprised it takes a lot less “Intestinal Fortitude” than you think when you are part of the “ALLIANCE.”