NeoNova Modem Management Solutions

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Modem Management Stop Rolling Trucks, Start Remoting In An NTCA Webcast

Sponsored by:


Your Presenter

Jay Pitzer Director, Product Management NeoNova


Agenda • • • •

Connected devices today CPE impact on telco/ISP Device management solutions Business and customer benefits


Devices, Devices ...


Bandwidth Speeds


Average Household has 7 Devices • • • • • • •

Desktop Laptop Gaming console Smartphone Tablets Smart TVs Appliances

Source: Reuters, “MEDIA ALERT: Parks Associates Hosts 19th-Annual CONNECTIONS(TM): The Premier Connected Home Conference” (http://www.reuters.com/article/2015/05/18/idUSnMKWzvcpza+1c0+MKW20150518)


IP Connected Devices


Managing has Become Difficult


Customer Satisfaction


Customers’ Expectations are High


Many Help Desk Calls • Connectivity and speed “My Internet is slow!”

• Customer perception, not reality


Customer Confidence • Customer says, “I only have 1 or 2 devices online …”

“This is not what I paid for!”


Visibility Into the Home I spy 5 devices


Costs


Rural America has its Challenges

Customer’s house

100 miles


Escalations can be Expensive Labor

Engine

Tires

Fuel


So, how do we … ? • • • •

Lower installation costs Manage CPEs Improve customer support Decrease maintenance issues

100 miles


Device Management


Cloud-based Solutions • • • •

No setup No databases No Web servers All in the cloud


Who are Your Stakeholders? • Network admin and engineers • Customer service reps • Subscribers


Remotely Manage the CPE


Visibility Into the Home


Customer Satisfaction Empowered staff

Happy customers


Now, you can … • • • •

Lower install costs Manage CPEs Improve customer support Decrease maintenance issues

10 miles


Questions? Visit bit.ly/NNS_ModemManagement-06182015 for a copy of today’s presentation Jay Pitzer jpitzer@neonova.net


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