Modem Management Stop Rolling Trucks, Start Remoting In An NTCA Webcast
Sponsored by:
Your Presenter
Jay Pitzer Director, Product Management NeoNova
Agenda • • • •
Connected devices today CPE impact on telco/ISP Device management solutions Business and customer benefits
Devices, Devices ...
Bandwidth Speeds
Average Household has 7 Devices • • • • • • •
Desktop Laptop Gaming console Smartphone Tablets Smart TVs Appliances
Source: Reuters, “MEDIA ALERT: Parks Associates Hosts 19th-Annual CONNECTIONS(TM): The Premier Connected Home Conference” (http://www.reuters.com/article/2015/05/18/idUSnMKWzvcpza+1c0+MKW20150518)
IP Connected Devices
Managing has Become Difficult
Customer Satisfaction
Customers’ Expectations are High
Many Help Desk Calls • Connectivity and speed “My Internet is slow!”
• Customer perception, not reality
Customer Confidence • Customer says, “I only have 1 or 2 devices online …”
“This is not what I paid for!”
Visibility Into the Home I spy 5 devices
Costs
Rural America has its Challenges
Customer’s house
100 miles
Escalations can be Expensive Labor
Engine
Tires
Fuel
So, how do we … ? • • • •
Lower installation costs Manage CPEs Improve customer support Decrease maintenance issues
100 miles
Device Management
Cloud-based Solutions • • • •
No setup No databases No Web servers All in the cloud
Who are Your Stakeholders? • Network admin and engineers • Customer service reps • Subscribers
Remotely Manage the CPE
Visibility Into the Home
Customer Satisfaction Empowered staff
Happy customers
Now, you can … • • • •
Lower install costs Manage CPEs Improve customer support Decrease maintenance issues
10 miles
Questions? Visit bit.ly/NNS_ModemManagement-06182015 for a copy of today’s presentation Jay Pitzer jpitzer@neonova.net