How Switching from Telephonic Support to Live Chat Software is a Right Decision? Summary: Telephonic support has long been in the use; even still some of the online businesses are adhered to this support channel. However, looking at the present market scenario, you cannot survive the tough market situation because a telephonic support alone can never satisfy your customers’ need and expectations. See in what ways switching to live chat software can do wonders for your online business. Body: Are you running an online business? What strategies have you devised to generate online leads and sales? Running an online business, the only thing that can earn you recognition as well as sales, is your ‘customer service’ because this is what develops your image in the market. Is your email or telephone support proving enough to create a shopping experience of typical brick and mortar store? Certainly, online businesses are not privileged to come in face-to-face contact with their clients. The modern-day tech-savvy customers are no more satisfied just with a telephonic support; rather they want a real support along with the automation and convenience. If you are still relying just on telephonic support to sell and serve your online customers, you would be surely lagging behind your competitors. To bring innovation, convenience, and speed in your online customer service, you have to switch from a typical telephonic support to live chat software. See how implementing this chat application in your e-commerce website can give a new life to your business. Convenience – Economical, Fast and Reliable The modern-day online businesses are adopting a customer-centric strategy because this is what they need to keep going in the cut-throat market competition. When it comes to customers’ convenience, there could be nothing as convenient as live chat support service. Customers are usually afraid of seeking help through telephonic helpline because of the fear of high call charges. Most of the times they do not get the assistance despite dialing a customer support hotline rather they are put on long holds where they have to listen to long elevating music. However, being chat-savvy, customers find live chat software a faster and easy way to get connected to a brand and hence the support is provided by real live chat agents, so there comes no question of unreliability. Customers would not have to pay any charges to get live chat support; all that they need to do is to just get a device like desktop computer, laptop, tablet or a smartphone and an internet connection.
Cuts Down Overheads and Easy to Use Live chat is not all only about customers’ convenience; rather the online businesses can also make their sales , marketing and customer service tasks much fast and easy. You do not need to bear the charges of telephone lines, especially when it comes to getting connected with an international customer. Live chat support service removes distance barrier between you and your customers. No matter how far is your customers living, you can get connected to him just in a matter of seconds while spending a very little or no money. All that you need to spend are the pays you pay to your CSRs, as in a call center; however, getting connected to your customers through live chat software itself costs nothing. A complete Online Business Package Live support software is a complete online business package, as it not only lets you provide an online customer support but simultaneously it allows you to do marketing of your brand by directly communicating with your customers. The one-on-one live chat sessions enable you to read out your customers’ minds from where you can get to know about their needs, demands and complaints. Thus, looking at the present-day market situation, retailers need to switch to the contemporary ways of approaching and serving the online customers.