Online Customer Service Helps Increase Website Conversion Getting your online business off the ground isn’t easy as it seems. It is easy, however, to develop a website. Once your ebusiness is all set, you have to figure out what are the best ways to advertise it. Studies show investment in social media is increasing day by day. You can use your like page to connect with fans who want to learn about new products, promotions, and other developments in your company. You can also sample your products to key influencers in hopes of getting something valuable in return. In any case, your goal of increasing website traffic should on top of your mind. Once that happens, you can leave it to website live support to increase the conversion rate. Industry experts reveal web-based businesses use social media for PR or for advertising purposes. Those who use it for PR purposes are putting themselves in a corner. Advertising allows one to accomplish a whole lot more. You can use marketing communications to generate desired response. Once users click on the “Like” button, they will become an active member of your online community. They will revisit your page often to discover latest product news and promotional offers. Once you peak their interest, add chat to website. You can use the built-in web analytic feature to discover just how many visitors are refereed to your website through your social media efforts. You can also give samples to a blogger in exchange of a review on their website. A trial product may or may not generate positive reviews but it will increase the chances of having a key influencer talk about you. You could also donate your products to an organization and ask to be named the official team sponsor. These techniques will help drive traffic. As the number of website visitors increases, you will discover there is a great need to add chat to website. Why should you use this web-based tool? •
Website live support is an open dialog between company and customers.
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It helps online businesses handle customer service requests in real-time.
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It enables customer service representatives (CSRs) to greet website visitors through live chat.
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CSRs can interact in various languages including English, Arabic and German.
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Operators are available around the clock to deliver customer support.
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They can initiate a one-on-one conversation to find out what the customer wishes to learn.
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They are highly trained to resolve problems and gently guide visitors towards the order page.