Providing live chat is a way to notify your service hours

Providing Live Chat is a Way to Notify Your Service Hours Are you planning to make an online purchase? Have you decided the time you will spend on online shopping? You surely would not like to visit websites that are anonymous to you because you do not know about their credibility, hidden charges, online service hours and other complications.

Suppose during internet surfing for online shopping, you come across a few websites having attractive web designs and images. You want to purchase through these e-stores but you do not know about their service hours. If this is an international e-store, the time zone difference may also become a hindrance for you to make a purchase.

How an online business can notify its availability so that it can let the customers approach at the right time? By implementing live chat software, the online business can make their presence felt in all possible ways.

The presence of a live chat button is itself enough to show the presence of live support on a website through real persons; however, the status on the chat window that may be in the form of ‘Online or Offline,’ clarifies that the live support service of a particular online business is available or unavailable for that specific time period. This way, a potential client easily gets to know about the service hours of a particular online business.

A live support service in UAE and other business hubs all across the globe, provides a 24/7 availability option using which an online business can provide round the clock service to its clients. How providing round the clock service can benefit an online business?

Turning your live support status to 24/7, you eliminate time zone difference for all types of customers from all across the globe. The seamless service actually is an open invitation that both local and international customers can seek assistance and make a purchase by getting real time assistance from real live agents, with a text-based conversation.

For all the credible online businesses, informing their clients about their service hours is important duty because if a customer comes to your website for making a purchase but he does not get any response -- it may leave an impression as the website is just a static piece of written document, not a livelier e-store where a client can make a real purchase.