Which Features Can Upgrade Your Live Chat Software? Live chat software is no more a novelty; now almost every online business is taking advantage of this chat application, which has made it much easier for vendors to connect, communicate and sell to their clients. Market is saturated with a number of live chat software with some similar basic features; however, with ever-increasing technological developments vendors have come to discover some additional functions of this chat application. Let’s have detailed insight to the features you can add to upgrade your live chat software. •
Live chat software is itself software; therefore, you do not need to install any other software to make it run on your website. Make the downloading/installation as easy as possible because the customers would always go for the one that makes the tasks easier.
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You need to offer maximum customization for your live chat software so that customers could make the design and color of chat window, exactly as they want. Moreover, the customization features will also help vendors to customize chat window on special occasions.
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Up-till now you have studied about the live support software’s visitor monitoring feature, using which the live chat agents can keep a track of visitors’ activities on their website, their geographical location; however, an additional feature that is still unfamiliar to many vendors, is that now you can see what a visitor is typing before he presses send button. This way, knowing a question beforehand, gives you enough time to prepare for a proper response.
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To maintain a high level of privacy, the SSL enabled chat software encrypts all the conversation between chat agents as well as potential clients.
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You can also add a feature in your live chat software using which you can easily get to know about the number of hits you get, during a particular time period. This way, you can keep a constant track on your performance, on weekly, monthly, biannually or annual basis.
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Moreover, enabling ticketing system in your chat software, you can easily get notifications about the visitors who contacted you during your off hours. This way, you can get back to them through email. If that visitor has asked a question, you can email him your response as well as tell him about your online support service timings during which he can have one-on-one conversation with you.
This is a brief list of features using which, you can make your chat software a perfect business and customer service tool. A live support software in UAE with such remarkable features can do wonders for your online business.