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Question: 1 A customer has a Contact Center Manager Server (CCMS) RIs. 7.0 and wants to create a collection graphical display. What is the maximum number of billboards that can be contained in one collection? A. 6 B. 10 C. 20 D. 25
Answer: D Question: 2 In Contact Center Manager Server (CCMS) RIs. 7.0, which set of options specifies how statistics are treated in reports and real-time displays? A. Activity codes B. Call Presentation Class C. Skillset Assignment D. Threshold Class
Answer: D Question: 3 A customer has a Contact Center Manager Server (CCMS) RIs. 7.0 and wants an existing user’s profile *User Name* changed, not the first or last name. Which two steps would accomplish this? (Choose two.) A. Delete the user. B. Use the edit mode. C Create the new user and user name D. Use the name change feature.
Answer: A, C
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Question: 4 Contact Center Manager Server (CCMS) resources are being added using the CCMS Configuration spreadsheet. What are three tasks that can be configured using this tool? (Choose three.) Contact Center Manager Server (CCMS) resources are being added using the CCMS Configuration spreadsheet. What are three tasks that can be configured using this tool? (Choose three.) A. assignments B. skillsets C. script variables D threshold classes E. presentation classes
Answer: B,D,E Question: 5 An administrator, under partition details, gives you Historical Reporting on the launchpad and all data on any server access. Which type of report templates can you see and access? A. sub group B. report groups only C. all public and private D. all public and your private only
Answer: D
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Question: 6 A customer is interested in the Access and Partition Management component of Contact Center Manager Server (CCMS) RIs. 7.0 For this, the customer needs the capabilities of standard partitions. Which two statements about partitions are true? (Choose two.) A. Standard partitions are static and must be manually updated. B Standard partition is one mat contains all data of a particular type on a particular server. C. Standard partitions can not be used in conjunction with user-defined partitions. D Standard partitions are dynamic.
Answer: B, D Question: 7 A customer Is interested in the Access and Partition Management component of Contact Center Manager Server (CCMS) RIs. 7.0. For this, the customer needs the capabilities of standard partitions. Which two statements about partitions are true? (Choose two.) A. Standard partitions are static and must be manually updated. B. A Standard partition is one that contains all data of a particular type on a particular server. C. Standard partitions can not be used in conjunction with user-defined partitions. D. Standard partitions are dynamic.
Answer: B, D Question: 8 A customer has a Contact Center Manager Server (CCMS) RIs. 7.0. In the Supervisor User Details Window, what information is mandatory for adding a non-agent supervisor using the Contact Center Manager tree? A. first name, last name, and Login ID B. title, department, personal (phantom) DN C. Contact Center Manager Administration user ID and password D. title, last name, Phoneset ID (SPID)
Answer: A
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Question: 9 A customer wants to assign five agents to a new skillset using Contact Center Manager Administration (CCMA) Rls.7.O. What is the recommended way to assign those agents to a new skillset? A. Assign the new skillset to those agents’ partition. B. Select all five agents from me Agent Details window, then use the drag and drop feature. C. Use the Skillset window from the Skillset view to assign one or more agents, one skillset at a time. D. Use the Skiliset section in the Agent Details window to assign all agents at the same time to the new skillset.
Answer: C
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Nortel
920-177
Nortel Contact Center Rls. 7.0 Administration & Scripting
Click the link below to buy full version as Low as $25
http://www.examkill.com/920-177.html
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