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HELPFUL TIPS FOR EASE OF ORDER PLACEMENT AND PLANT ARRIVAL
✓ To ensure we have material in stock, refer to the product availability posted on our website when placing orders. AVAILABILITY IS UPDATED DAILY. ✓ Orders must be received by NOON on THURSDAYS to ship the following week (subject to availability). ✓ Requests to delay material arrival or cancel orders must be received ONE FULL WEEK prior to ship date—this includes new orders and additions to active orders. ✓ Plants damaged in transit must be reported immediately to ensure proper claim processing. ✓ All claims must be made within 5 days of shipment arrival. Please call us right away at 610-255-0100 with any concerns. ✓ Freight and handling are based on weight and added at time of shipment. ✓ No log-in required! Price and availability are updated daily here: www.northcreeknurseries. com/Availability ✓ Orders ship out over the course of the requested ship week and will arrive by Friday of that week.
Our Pledge to You North Creek customers are guaranteed to receive healthy, disease-free plants that are true to name. Plants are guaranteed to be alive and viable upon arrival. Our plants are not meant to be ready for retail sale and may have been cut back for shipping purposes. In the winter months some plants are shipped in a dormant state and may have no visible growth above the soil line. Upon Arrival Count your boxes and inspect for major damage while the driver is present. Please unpack and examine plants immediately upon arrival. Check for errors right away and contact us as soon as possible if you have received the wrong quantity or size of plant or if you are dissatisfied with the quality of your plugs. Please check the roots of dormant plants for health and vigor. Proper Plug Removal Pulling on the crown of the plant can break roots at the stem. We recommend pushing the root zone up and out from the base of the flat. We also strongly suggest using a spatula to dislodge the plug. Cultural Details Basic cultural and growing requirements for each plant are listed on our website, www. northcreeknurseries. com. If your questions are not answered there, please feel free to contact us at info@northcreeknurseries. com or 610-255-0100. Picture Tags A picture is worth a thousand words—in addition to beautiful photography, our custom tags include a detailed plant description, care instructions and habitat information. Tags purchased will match the quantity of plugs per flat—what you need is what you get!
