11th Annual Resident Involvement Conference Shaping services, raising standards
14th & 15th June 2011, Hilton Hotel, Blackpool
Supported by:
Tenants and residents have an increasingly important role to play as government policy focuses on opportunities for local action and priorities to influence housing and other services. This popular annual conference will focus on tenant scrutiny and putting tenants at the heart of regulation to hold organisations to account. Exploring the implications of new policy and proposals, including the enhanced role for tenants in the management of their homes the conference will also look at practice that empowers tenants to improve services; that better understands the service needs of tenants and residents and looks at new and effective ways of working that yields efficiencies for housing organisations. This conference is an excellent opportunity to network with colleagues, hear about the good practice and innovative approaches adopted across the country, and consider how your own organisation is delivering resident involvement and what further approaches can be explored. Why not come and hear from the experts? How residents can secure services which represent value and deliver quality and innovation? What is Localism and the Big Society? And what is so different from the role active residents have been undertaking for many years in communities? What is the role of tenants in complaints resolution? What is the new Community Right to Buy - Assets of Community Value? What is the new Community Right to Challenge, enabling community groups to take over the management of local assets? What is the role of residents as “armchair auditors”? What skills do residents need to deliver their newly envisaged roles? By attending this conference you will: Understand the changes that are proposed. Learn about the impact of these changes for landlords, tenants, leaseholders and communities. Hear from co- regulatory champions and tenant scrutineers. Find out about who will be doing what, and how – what new arrangements will look like. Learn some new techniques for scrutiny on value for money and inspection. Hear from policy makers and the tenants‟ movement on the role of tenants in complaints resolution. Learn about approaches that deliver empowerment and engagement locally.
Who should attend?
Anyone interested in helping residents work together to improve resident scrutiny, and improve service standards, including, Residents, Directors of Housing, Policy and Performance Managers, Community and Tenant Involvement Managers, Chairs of Housing, Board Members, Resident Participation Officers, and Community Safety Managers.
Continuing Professional Development (CPD)
Delegates will be able to record 6 Continuing Professional Development hours for attending this conference.
Programme Day One 10.00
Registration, refreshments and exhibition viewing
11.00
Chair‟s introduction and welcome Chris Smith, Managing Director, Erimus Housing
11.05
The Big Society and Localism - what this means for us Bob Taylor, Chief Executive, Knowsley Housing Trust John Bird MBE, Founder and Editor-in-Chief, The Big Issue Bob will discuss the proposed changes in the Big Society and Localism from a housing perspective and what this means for residents. John will explore what the Big Society and Localism might mean for community and voluntary organisations.
12.30
Lunch and exhibition viewing
13.45
Professional practice sessions 1. Focusing on the customer experience within resident-led scrutiny Tracey McMullan, Community Involvement Manager, Calico Homes and Residents from RAISE. This session will cover the Calico Homes approach to scrutiny including: The customer experience. Lessons and outcomes achieved. How their scrutiny panel fits into the overall structure of governance. 2. Co-regulatory Champions: tenants in management and scrutiny Karen Perry, Head of Community Empowerment, Community Gateway Association, and Residents This session will cover Community Gateway Associations approach to tenant involvement in organisational management and scrutiny, including: An assessment of progress to date. How scrutiny fits with other resident involvement structures where there is a high level of resident involvement. Lessons learned and outcomes achieved. 3. Co-regulatory Champions: two years in – the art of the possible Nina Peters, Performance and Intelligence Manager, Helena Partnerships and Residents This session will cover Helena Partnerships approach to scrutiny and working as a coregulatory champion, including: How this fits with their customer excellence panel, „One voice‟ panel and customer inspectors. Outcomes and tips for success. The role of their Resident Involvement Monitoring Group.
4. Value for Money Scrutiny Linda Levin, Linda Levin Partnerships And Residents from High Peak Housing Association and Wirral Partnership Homes (co-regulatory champions) This session will explain how residents can scrutinise value for money, using tried and tested techniques covering: Understanding Value for Money. Comparing costs and performance. Researching and making use of good practice information. Examples of scrutiny recommendations linked to value for money. 5. Are you new to scrutiny? How to make best use of information and how to get started Yvonne Davies, former Head of Housing and Economic Development, Audit Commission and Residents from Cheshire West and Chester Council and Knowsley Housing Trust The group will explain how information can be scrutinised and how inspection skills can be used to scrutinise performance, with the able assistance of groups new to scrutiny (but not new to involvement), including: Fact finding analysis of policies, standards and performance data. Best use of reality checks - estate inspections, mystery shopping, empty property audits. Techniques for success in observation, interviews and focus groups. Making judgments and monitoring actions. 6. Getting the most out of your scrutiny panel Kate Ritchie, Performance and Practice Manager, Northern Housing Consortium Aimed at resident scrutiny professionals who want to get the best out of tools and powers to maximise the effectiveness of scrutiny panels, this session will cover: What up-to-date experience is telling us. Common problems and how to overcome them. Developing a benchmarking framework. Positive practice toolkits. 14.45
Refreshments and exhibition viewing
15.15
Professional practice sessions repeated
16.15
The proposed new role of Tenants in the complaints process Raphael Runco, Deputy Ombudsman, Housing Ombudsman Service Raphael will discuss the proposed new role for tenant panels in the complaints process (the democratic filter). He will cover what organisations and tenants need to do as a result of the proposed changes and will also discuss good practice on complaints.
17.00
Chairâ€&#x;s closing remarks for day one
19.15
Evening dinner
Day Two 9.30
Sub Plenary Sessions A. Changes in the law which will impact on existing and future tenancy rights Ian Alderson, Partner, Brabners Chaffe Street LLP Solicitors This session will provide you with information on tenancies which may in the future be awarded for just two years; landlords move to charge affordable (not social) rents and proposed changes to mobility and transfer arrangements for tenants. B. The removal of ASBOs and other proposed changes – how they will affect you Gilly Marshall, Chair, Northern Housing Consortium‟s North East ASB Study Group and Tenancy Enforcement Manager, Erimus Housing In this session Gilly will: Provide an overview of the changes proposed by government. Cover the implications of the changes for housing organisations and tenants.
10.30
Refreshments and exhibition viewing
11.00
Co-regulation and good practice in scrutiny
Deborah Ilott , Strategic Regulation Manager, Tenant Services Authority (TSA) Discussing the latest in co-regulatory thinking, good practice in co-regulation, the progress on local standards and plans to migrate the TSA into the Homes & Communities Agency - what will change and what will stay the same? 11.35
What‟s new and what‟s next for Government Housing Policy and how might this impact on tenants? Tony Hatch, Policy Lead, Housing Management and Performance Division, Department of Communities and Local Government Tony will provide an overview of changes being proposed by government and give an insight into government thinking. In particular, he will cover: Scrutiny and its future role. The Tenant Cashback. Proposals to introduce a Community Right to Buy – Assets of Community Value. Proposals to introduce a Community Right to Challenge.
12.05
Panel debate In a world of less regulation - what incentives are there for landlords to improve? A panel comprising conference speakers and expert guests will share their views insight.
12.30
Chair‟s closing remarks
of conference 11thClose Annual Resident Involvement Conference
12.45
Shaping services, raising standards 14th & 15th June 2011, Hilton Hotel Blackpool Full delegate fees
Residential
Non-residential
Northern Housing Consortium Member Non Member
£409 + vat
£329 + vat
£459 + vat
£379 + vat
Book 3 places only pay for 2! (excludes accommodation and conference dinner) Third residential delegate accommodation and conference dinner charged at £119 and £39 + vat respectively SCRUTINYnet Members Members of NHC‟s tenant scrutiny network, SCRUTINYnet, will receive a 20% discount off full delegate fees. For further information on SCRUTINYnet please click here. (cannot be used with any other offer and is limited to one delegate per organisation) TPAS Members TPAS Members pay NHC Members delegate fees (TPAS membership number required on booking)
How to book Online To book your delegate place at this event and to view our full terms & conditions and cancellation policy, please click below.
Book Online Telephone To make a provisional booking please telephone our events team;
0191 566 1000 Please note any telephone reservations are made on a provisional basis and must be confirmed in writing within 2 working days.
Contact us For further information or if you have a query please contact a member of the events team: Telephone: 0191 566 1000 Email: events@northern-consortium.org.uk
Download a copy of the programme here