PARO Centre for Women’s Enterprise Recognize Alumni
INSIDE LOCAL SHOP OWNERS… IT’S TIME FOR SOME SERIOUS ‘CHANGE’! TRAP TRUMPS EXCLUSION CLAUSE IN CONTRACT Lumbar Spinal Stenosis A Primer North Superior Publishing @tbay25
Dilico Anishinabek Family Care and the Children’s Aid Society Celebrate Youth
2016 Ryder Cup at Hazeltine
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THUNDER BAY BUSINESS NOVEMBER 2016
LOCAL SHOP OWNERS… IT’S TIME FOR SOME SERIOUS ‘CHANGE’! IMPLEMENTING SIMPLE STRATEGIES FOR GREATER FISCAL RESULTS! By Sherry Aalto Everyone from the 1920’s moving forward, will agree that the way we shop has changed drastically! Who would have ever thought that you could look at a picture on a screen and click ‘Buy Now’ with a little device and have the product delivered to your door within 10 business days? We have come full circle in the commerce world with the use of technology, the internet and consumer consumption and now is the time for merchants to change how they do business as well. Consumers purchase everything from crafty little fuzzy balls to put on their homemade Christmas Cards to buying a house in another city! Literally! You can buy a house via online technology! But what about what lies in between. That’s right! The everyday and special occasion shopping. With all the competition on the internet, never mind the shop next door, here are strategies, that if implemented will not only attract business, but will increase your client base. Your Shop and Visual Display: Firstly, make your store front is attractive. Have great colours and great lighting and be sure that the sidewalk outside of your store is clean, not just at the entrance. And no clutter please, in the windows, in the aisles, or on the shelves. A clean store says a lot about the business and customers pick up on that quickly. A suggestion would be to put few interesting items in the window to draw the eye, this will lend way for the curious shopper to step inside your store. Once they do, have a clean pathway that leads easily around the store. Most people do not like to navigate their way through clutter. Keep the shelves neat, clean and in order. Keep prices competitively low as you can afford. Getting a little bit of each sale is better than getting a little bit of nothing! Make sure your ‘Sale’ signs are bold and visible. Receiving Your Customers: Upon their
entrance, make sure that they are welcomed pleasantly, in a non-intimidating way. Some people feel pressured as soon as they walk in because they feel like they have to purchase something and then they leave. Then they tell their friends about it! You don’t want that! Product Knowledge: Train your staff to have the best but flowing product knowledge about the items that you sell the most of in your store. They can learn other products as they go along. This will furnish confidence in them and strengthen customer confidence in your business. Also, and this a big one, and it is in no way meant to judge anyone…have your staff be able to properly make change back to the customer…incase the cash register fails and they have to resort to the old style of doing business. Counting UP to the dollar when giving change back! You know how it is done! Professionalism: Professionalism goes along way! Have your staff pleasantly mention the specials in the store and when the sale ends. Have your staff let the customer know that they would be happy to answer any questions. Also, offer to help find anything that they may have come into the store for. And above all…no sidebar talking between staff when customers are milling about the store. That is a sure deterrent and you won’t see that customer again or their family or friends! Have your staff say something nice about the customer, to the customer…like…. ‘I love that scarf you are wearing today’ or ‘that suit is a great colour on you!’ But engage the customer into a small exchange and make them feel good at the same time…but…do not be phony about it! It has to be genuine! Staff Conduct: No slang language should be in the vocabulary of your staff. Have your staff to be ever mindful of their demeanor, but be gentle about it. This does not suggest the you become a dictator! Staff will do almost anything for you when they are treated with dignity and respect. ‘You never get a second chance to make a good first impression!’ That have been proven over and over again therefore your staff should be properly attired. Get rid of any attire that has your staff looking like the main attraction rather than what you are sell-
ing in the store! If the sales staff is the first person that the customer is going to see when entering your shop and the last person, they will remember when they leave…have them remember the great service they received…not what the staff was wearing! Staff Attire: The big box stores have their staff wear articles of clothing that are featured in the store…shoppers don’t want to see what they would like to buy….on your staff…they want to see what the clothing would look like on THEM! Therefore, your staff should be dressed uniformly. Believe it or not, some customers walk out of a store and never come back because they don’t feel that they would look as good as a sales person, wearing the article they were interested in. Personal Customer Information: People don’t not want to keep giving out personal information and then be bombarded with spam or flyers so just get what is important and that would be a name and a phone number so that if they choose, they can be informed personally, about upcoming sales or when specific items are going to arrive at your store. It is time to get back to the ‘personal touch’ of doing business. People don’t mind just giving a name and a number if they know they will be able to get what they desire. When you have an actual person calling the customer, you will actually engage them feeling that they are valued that you took the time and paid a staff member to make that personal call. This will increase your revenue. That one simple strategy alone will show you amazing results and THAT!... is what you WANT them to tell their family and friends! Online? …they call that ‘live chat!’ Big difference is…you are calling customer…they don’t have to call you to see what is the latest in the store! Guiding Your Staff: Guide your staff to become professionals. This is your chance to showcase the reflection of you by how you train your staff. Never, ever condescend on your employees. They are trusting you or your more seasoned staff to have them ascend in their position, not be made to feel stupid for not knowing something. And gossip is something that should never be encouraged even if the person feels justified. This cause dissension among the ranks. Music or Background Sound: Have nice music playing in your store, not irritating racket that makes the customer want to get out of there! And possibly, have a local publication in the store on a news stand and make sure your ad is in it! That shows you believe in ‘shop local’ as well. It shows that you are supportive of local businesses! Making The Sale: When the customer is ready to make the purchase, have your staff
ask that all important question, ‘Did you find everything you were looking for today?’ And if they haven’t, have your staff see what they can do to bring the item in or suggest where they can get it if you do not carry what they desire. Have your staff be ever resourceful! If others are waiting in line, have your staff pleasantly say to the other customers, ‘I will be sure to be with you in a few moments.’ Do not say, ‘I’ll just be a minute.’ because that is exactly what they will expect and when a minute passes, they will be disgruntled. If the staff is mentioning sale items to the customer that they are presently servicing, make sure they speak just ever so loudly enough so that the other customers can hear. This can peak interest and generate more revenue. Creating Client Retention: All these things together can and do create a client retention base but, as shop owners, you have to go one step further. The bottom line for you is money and the bottom line for the customer is, you got it…money! So! You have to get them back into the store, so how do you do that? Well, for example, you can offer them something that your competitors are offering and then take off another percentage or two? You can maybe give a Valued Customer Card that gets punched every time they purchase at your store and then they get a nice discount after so many visits. But, set up your own program and make sure it is not long and drawn out! You want fast result for revenue. They want results fast for discounts on purchases! Most companies have ‘after 10 visits that results in a sale of over ‘X’ amount of dollars per visit’, the customer receives on their next purchase of $10.00 or more, a discounted rate. Keep the ‘X’ amount of dollars low, like $8.00 no more. And maybe make the number of visits 5 instead of 10. Customers will return sooner because now they only have four more visits because their initial first visit already counts as one. Anyway, you get the idea. And you could also offer ‘The more visits, the better discount’, up to a set amount for the discount. Like, second visit redeems 10% off purchase. Third visit redeems, 15% off purchase and so on, up to the fifth visit. They will want to tell their friends and family about this as well. In The Long Run: In the long run, if the pleasant smiles and knowledge of your staff don’t have them (the customers) coming back, maybe your competitive prices will, not to mention your sales! IMPLEMENT THESE SIMPLE STRATEGIES AND SEE YOUR FISCAL RESULTS!
THUNDER BAY BUSINESS NOVEMBER 2016
Publisher’s Note Scott Sumner
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2016 Ryder Cup at Hazeltine National, MN!
There is something about team golf that just makes it a more exciting event. You are playing for your country, your team mates, as well as yourself and that seems to ratchet up the intensity level quite a bit. This past weekend I made the 6 hour drive to Hazeltine National at Chasta, Minnesota to experience the 2016 Ryder Cup. This would be my second Ryder Cup, the first at Medinah in 2012 at Chicago. I had also been to three President’s Cups at Montreal, San Francisco and Dublin, Ohio. They all had a high level of excitement in the air. Perhaps this 2016 Ryder Cup was the biggest and most electric of all! The first thing you noticed after getting off the media shuttle and visiting the media centre was the massive footprint of the event. There would be over 50,000 fans on site each day and the
infrastructure in place to accommodate them was huge. The media centre was massive and matched the over 900 print media assembled. The television media had there own area and I was told included 17 different outlets. The presence of large grandstands were evident everywhere, a 50,000 square foot merchandise store, large corporate set ups from major companies like Mercedes and Samsung as well as a huge opening and closing ceremony set up. This was a massive undertaking to erect and certainly showcased the biggest event in golf.
number of fans dressed up to honour their country was impressive.
It was fun to feel the excitement of this event where Team USA won over Team Europe 17 to 11!
It was fun to listen to in person, and ask some questions to, famous golfer and now lead CBS TV golf analyst Nick Faldo. The 59 year old was talking about health and fitness for the Mayo Clinic. Even though there were crowds of people always, you could still see the action quite well and also get up close to the 24 players especially on the driving range and putting chipping area. The
Above:The patriotic fans were everywhere Rory McIlroy practice & Nick Faldo Side:Large media centre
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TRAP TRUMPS EXCLUSION CLAUSE IN CONTRACT that they would not make profits. © 2016 Brian Babcock Donald Trump’s name is attached to many buildings, and some of these generate law suits. The Ontario Court of Appeal recently
Legal Matters clarified an important issue in a case arising from the construction of the Trump International Hotel in Toronto. The court stated that a limitation of liability clause, such as an entire agreement clause, will not be enforced if it acts as a trap to unwary purchasers.
This is an exception to the general rule that people can create their own exclusions in contracts, and these will be enforced to limit rights to sue. Like happens in many hotel projects, the Toronto developer sold hotel rooms as condominium units to help finance the construction. The plan was not that the investors would stay in the units (though they could) but rather that the hotel would rent the rooms on their behalf, and everybody would make money. Unfortunately, this did not happen. Many investors suffered huge losses, and sued, claiming that the information they were given prior to agreeing to buy was false, and that the developer should have known
Among other defences, the developers relied on an entire agreement clause printed at page seven of the 17 page agreement with each investor. The developer convinced a Superior Court judge on a motion to dismiss the claims. The Court of Appeal reinstated the claims, finding that the clause was a trap to investors with minimal real estate investing experience, calling it “well hidden”. Even the developer’s realtor testified that she had not reviewed the clause with the buyers. Nothing made it stand out, and its legal significance was lost upon unsophisticated investors.
contracts between sophisticated or experienced business people; or even in a standard house sale if the buyers are aware of the importance of the clause, but not in the Trump case. The buyers received judgments against the developer. Their claims against Donald Trump were sent back to a trial judge for further proceedings – the mere fact he rented his name to the project, and that his organization would manage the hotel, does not make him responsible. Boilerplate in contracts may be important, and careful drafting is important. Weilers has been drafting contracts; reviewing them with clients; and when necessary, going to court to fight about them, for almost 70 years.
The general rule that “entire agreement” clauses will be enforced still applies in
Lumbar Spinal Stenosis - A Primer Arthritis and degeneration of the low back is a fairly common condition in humans. Over time repetitive stresses of daily life can cause wear and tear on the joints, discs and bones of the spine. This type of arthritis is called osteoarthritis. However, not everyone who has arthritic changes in their spine experiences back or leg pain or lack of function. Studies using MRIs (magnetic resonance imaging) show that there are just as many people with osteoarthritis of the spine who do not experience any pain or dysfunction as those that do. What does this mean? It means that for health professionals who assess and treat spinal conditions the clinical exam is often much more informative and valuable than x-rays or MRIs.
If we look at this condition anatomically we would say that: extensive arthritic changes leads to thinning discs, thickening of the spinal joints and ligaments, and boney build up of the vertebral bodies which can all cause narrowing of the spinal canals. This can compromise the spinal nerves and spinal cord. If the spinal nerves are affected we call it lateral spinal stenosis. If the spinal cord is
affected we call it central spinal stenosis. Often both can be compromised. Looking at this condition clinically we would call it neurological claudication. Most commonly a person with this condition is greater than 65 years old, has but-
tock or leg pain and weakness with walking which improves with forward bending or flexion and gets relief with sitting. This condition is dynamic meaning that it changes with posture. So what is actually happening? The decreased space surrounding the nerves creates a back up of venous flow. This in turn blocks spinal fluid which then blocks the capillaries (mini blood vessels) which does not allow for oxygen and nutrients to get to the nerves and tissues which then causes numbness and pain in the buttocks and legs. So it is actually not an inflammatory condition. That is why anti-inflammatory drugs often are not effective for those with spinal stenosis. To complicate things even further, having spinal stenosis in one or more levels of your spinal column does not exclude having other conditions like disc herniations at other levels or hip disease or vascular claudication all of which can have opposing signs and symptoms. This is why it is not a good idea to listen to your friend or neighbour’s advice on what to do. Often certain exercises or movements that work great for one type of back condition are
completely ineffective or even harmful for other conditions. Within 15 years 25% of the Canadian population will be suffering with some form of spinal stenosis. It will be a leading cause of pain, disability and loss of dependence in the elderly. Those with spinal stenosis become more sedentary which further causes a decline in their overall health. In next month’s column we will discuss the treatment options for spinal stenosis and why, short of rare emergency situations, surgery is not a great choice.
James DiGiuseppe is a local chiropractor with a busy family and wellness practice. For more health information or to contact Dr DiGiuseppe visit www.portarthurchiropractic.com.
Employee Benefits Go Beyond Health and Dental by Mike Morrow, CFP Many employees consider their employee health and dental plans as the only benefits available within their employee benefit
programs. Your employee benefit program likely includes a lot more than you think. Check out your own employee benefit program to see if the following health and wellness services are available to you: Employee Assistance Program The Employee Assistance Program (EAP) assist employees and their immediate family in coping with issues related to the effects of daily living. Typically EAP
offers solution-focused counselling that teaches plan members skills to help them problem solve and become more resilient when faced with adversity. Examples of issues that your EAP may support: § marital/family/separation issues § alcohol/drug abuse § psychological disorders § aging parents/eldercare concerns § conflict resolution § gambling addiction § bereavement Health Coaching A telephonic service for those plan members interested in taking the steps needed towards adopting a healthier lifestyle, by engaging a qualified professional to help. Often we want to make a change to improve our overall health, but we may need some help from a qualified health professional trained in coaching and behavioral modification, such as: § personal trainer § dietician § nutritionist
Online Health and Wellness Resources Online resources may include a health risk
assessment and a health information portal. The health risk assessment is a tool targeting 13 different risk factors through an online questionnaire with over 100 health related questions. The questions cover sleep, nutrition, physical activity, medication management, smoking, stress, work safety, disease history, depression and much more. For plan members, this information helps them understand their personal health risk factors and creates an action plan to reduce their risks and improve their overall health. Health information portal offers an extensive library of health information including: § Articles § Drug and condition look-up § Community support § Health centres that provide information relating to a broad range of health related tips
Health Services Health services provides plan members with integrated health tips and tools, medical condition information, resources on how to navigate the Canadian health care system and access to world-class doctors
for second opinions. Worksite Wellness To adopt and maintain a healthy lifestyle, employers and their employees could consider offering wellness activities in the workplace, such as: § Wellness fairs § Seminars and workshops § Health screening clinics § Flu shot clinics § Exercise classes Every employee benefit plan is unique. Review yours today to ensure that you are aware of all the benefits that are available to you. For more information, please contact Michael Morrow, CFP for all your financial or employee benefit needs: 200 - 905 Tungsten Street Thunder Bay 684.1805 www.morrowfinancial.ca www.thebenefitexperts.com
THUNDER BAY BUSINESS NOVEMBER 2016
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Canada and Ontario invest in post-secondary infrastructure in Thunder Bay and region Thunder Bay, Ontario – Innovation, Science and Economic Development Canada The Government of Canada values the role of post-secondary institutions as they help equip young Canadians with the education and training they need for future careers that will help them join a strong, healthy middle class. The $20.76million investment in Confederation College and Oshki-Pimache-O-Win Education and Training Institute will do just that by fostering the training needed for the well-paying middle-class jobs of today and tomorrow.
the college’s apprenticeship, trades and technology programs together in one building. The Government of Canada and the Province of Ontario are each contributing $9 million. Confederation College and other partners will provide an additional $1.96 million. Oshki-Pimache-O-Win Education and
Nishnawbe Aski Nation. The funding will also be used to upgrade the trades labs at Dennis Franklin Cromarty High School, which will help provide more training opportunities for First Nations youth. In total, universities and colleges throughout Ontario will receive more than $1.9 billion from the Government of
Confederation College will receive $18 million for the construction of its new Technology Education and Collaboration Hub. The “TEC Hub” will include new workshop and lab space and will bring
As a result of these investments, students, professors and researchers will work in state-of-the-art facilities that advance the country’s best research. They will collaborate in specially designed spaces that support lifelong learning and skills training. They will work in close proximity with partners to turn discoveries into products or services. In the process, they will train for—and invent—the highvalue jobs of the future. And their discoveries will plant the seeds for the next generation of innovators. That is how the Strategic Investment Fund will jump-start a virtuous circle of innovation, creating the right conditions for long-term growth that will yield benefits for generations to come.
The funding was announced by the Honourable Navdeep Bains, Minister of Innovation, Science and Economic Development, and by the Honourable Michael Gravelle, Ontario’s Minister of Northern Development and Mines, and the Honourable Bill Mauro, Ontario’s Minister of Municipal Affairs. The Government of Canada’s Innovation Agenda aims to make this country a global centre for innovation—one that creates jobs, drives growth across all industries and improves the lives of all Canadians. This investment exemplifies that vision in action.
environmental sustainability of these facilities.
Training Institute will receive $2.7 million in federal funding for its Pathways to Prosperous Future project. This project will enable the Institute, through its Trades Training Mobile Lab, to provide specialized training for First Nations people in 49 communities across the
Canada, the provincial government, the institutions themselves and private donors. Federal funding will be allocated through the Post-Secondary Institutions Strategic Investment Fund, which will enhance and modernize research facilities on Canadian campuses and improve the
Ontario is making the largest investment in public infrastructure in the province’s history—about $160 billion over 12 years—which is supporting 110,000 jobs every year across the province with projects such as hospitals, schools, roads, bridges and transit. Since 2015, the Province has announced support for more than 475 projects that will keep people and goods moving, connect communities and improve quality of life. To learn more about infrastructure projects in your community, go to Ontario.ca/BuildON.
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WAR and REMEMBRANCE DAY! By Sherry Aalto The gruesome and harsh realities of war are more than anyone would care to remember. While fighting soldiers, men and women alike are trying to forget the horrors of war, we should be forever remembering what THEY did for us!
FREEDOM!! Those who died for ours…will never know their own! A story lies within each and every soldier. You may never hear their stories with your own ears but you will with your heart.
Whenever you see a soldier, just say Thank YOU!! Maybe the soldier you are thanking has never seen battle, BUT, they are ALWAYS on guard for Thee! Families members on our homeland and overseas, know only too well the tremendous sacrifices made to preserve our FREEDOMS and the FREEDOMS of others! Don’t forget, the other guys are probably saying the same thing about their soldiers, so if wars were to be won by simple applause, make sure yours is the loudest and longest!! Between 1939 and 1945, over 1.1 million Canadians served in army, navy, and air forces across the globe. Canadians contributed significantly to home defense, the production of war materials, the training of aircrews, the protection of shipping convoys across the Atlantic, the United Kingdom’s Defense, the bomber war over Europe, and land, air, and sea action in Asia, the Mediterranean region, Northwest Europe, and Germany.
The Canadian Army made significant contributions in Canadian history. During the Second World War, the Canadian Army saw action in the Pacific, Mediterranean, and Northwest Europe theatres, while in Korea, Canadian soldiers dug into hilltop positions and drove back major enemy assaults. After surviving the German bombing campaign of British cities, RAF Bomber Command struck back against Germany. The campaign took a tremendous toll in lives, a cost also borne by the Germans on the ground. Hitting Back takes the viewer through a strategic bombing sortie, as experienced by Allied personnel on the ground and in the air, German military, and survivors of the attacks. The devastating consequences of raids, for both for the young men in the skies and the people on the ground are told in a new series about Canadian soldiers as never told before! Be at the FRONT LINES….There is a series about our Canadian Heroes, called, WAR STORY. http://www.warstory.ca WAR STORY is a landmark series for HISTORY featuring little-known stories of Canadians in combat, told entirely by the men and women who were there. Continued
THUNDER BAY BUSINESS NOVEMBER 2016
WAR and REMEMBRANCE DAY! Continued Each episode of WAR STORY tells the story of an extraordinary military event where Canadians made the difference: Bombing raids over Germany, The Italian Campaign, the airdrop of the 1st Canadian Paratroop Battalion, the Jewish Partisan campaign and the battle of Kap'yong. Through powerful interviews and spectacular high-definition historical footage, WAR STORY reveals the horror and heroism of battle and survival as never before.
bomber aircrew did not survive the 30 sorties needed to complete an operational tour. Getting Home continues the incredible story of Bomber Command begun in Hitting Back. In this film, Bomber Command personnel and a Luftwaffe pilot take the viewer through the frightening reality of fighting in the skies as they try to get a damaged bomber home, providing an intimate, personal, examination of one of the Second World War's most protracted and deadly.
WAR STORY looks behind the headlines and slogans, exposing the very human side of conflict: the victories and the cost, the love and loss. Through the voices of the foot soldiers, the leaders, the civilians and the enemy, WAR STORY provides new and unprecedented insight into stories you thought you knew.
On 22 April 1951, the invading Chinese Army threatened Seoul, capital of South Korea. The Chinese forces had pushed back the United Nations defenders, but they still had to confront a heavily outnumbered Canadian infantry battalion of determined volunteers. Kap'yong is simultaneously one of the finest small unit actions in Canadian history and a neglected engagement in a war that has never received due attention in Canada. In Kap'yong: The Forgotten Battle, Canadian and Chinese veterans reflect on those fateful events of over 60 years ago.
Getting home was never easy for bomber crews: Flying with Bomber Command was the most dangerous service in the Allied forces during the Second World War. Of the 125,000 men who served in bomber aircrew, 55,000 were killed, including nearly 10,000 Canadians. Indeed, a majority of
During the Second World War, 250,000 Canadian women helped to build the arse-
nal of democracy. There was a two-tiered motivation for these workers from across Canada, mainly young women outside of the home for the first time, to seek employment in the arms industry. The government's official line asserted that women in industry released men for front line military service, but deeper and more personal motivations, namely a desire to help win the war and bring those same men home as soon as possible, prevailed. These young women met the challenges of factory work and helped to win the Second World War, and by doing so, paved the way for future generations. In Normandy, the 1st Canadian Parachute Battalion proved itself to be in the vanguard of the best-trained and toughest units in the Allied forces. Established in 1942 – predominantly recruited from the cream of young and adventurous volunteers who boasted long experience in manual labour and contact sports – on the early morning of D-Day, 6 June 1944, the paratroopers, the only Canadian unit in the 6th British Airborne Division, were dropped behind enemy lines in Nazi-occupied France, equipped only with what they could carry.
They fought surrounded by the enemy, with no guarantee that reinforcements would ever reach them. In spite of heavy casualties, they met all of their objectives and successfully held the eastern flank of the invasion, ensuring the Germans did not break through to counter-attack the Allied landing beaches. These are just a few exerts from the film series WAR STORY. You can go on http://www.warstory.ca . After viewing each feature and coming to know about our Canadian soldiers, their introduction into the armed forces at the young age of 18 and under the most devastating of circumstances during their times in war, you will discover, in yourself a greater appreciation for each and every soldier and our allies and you will develop, if nothing else, a greater sense of patriotism! When thinking about war and all the devastation…Would you? Could you? Do what they did? Probably if you had to! I ask you? Right now, as you are reading this… somewhere, some of our soldiers are defending someone’s FREEDOM!
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Government of Canada Invests $2 million to Support Business Growth in Northern Ontario Federal Economic Development Initiative for Northern Ontario – FedNor The Government of Canada is investing $2 million to help women entrepreneurs, as well as small and medium-sized companies in Northern Ontario. The funding will allow them to get the skills training they
need to raise the venture capital they need to expand their businesses. Organizations that will benefit from this announcement include the PARO Centre for Women's Enterprise and the Northwestern Ontario Innovation Centre. The Government of Ontario is also sup-
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porting PARO's Women's Enterprise Initiative with a $100,000 investment through the Northern Ontario Heritage Fund Corporation. The Honourable Navdeep Bains, Minister of Innovation, Science and Economic Development, and Minister responsible for FedNor, made the announcement alongside the Honourable Michael Gravelle, Ontario's Minister of Northern Development and Mines and Chair of the Northern Ontario Heritage Fund Corporation. The two projects receiving funding will focus on empowering women, strengthening the development of small businesses, enhancing innovation and increasing employment opportunities throughout the region. Quotes "The Government of Canada recognizes that investments to help women start and grow their own businesses create job opportunities for Northern Ontarians. By providing the resources and training that entrepreneurs need, our Government can help them achieve their business goals. These initiatives will strengthen the regional economy." – The Honourable Navdeep Bains, Minister of Innovation, Science and Economic Development, and Minister responsible for FedNor "Our government is proud to support PARO's Women's Enterprise Initiative
through the Northern Ontario Heritage Fund Corporation. This investment will help PARO prepare female entrepreneurs across Northwestern Ontario with the resources they need to successfully develop and grow their businesses." – Michael Gravelle, Minister of Northern Development and Mines, Chair of the Northern Ontario Heritage Fund Coportaion and Member of Provincial Parliament for Thunder Bay-Superior North "I am proud of FedNor's longstanding partnership with the PARO Centre for Women's Enterprise, whose record of success in helping women entrepreneurs realize their business dreams is nothing short of impressive. Increasing the knowledge and skills of all women business owners, including those who are Indigenous, Francophone, new immigrants or young, will help them grow their companies and increase profitability." – The Honourable Patty Hajdu, Minister of Status of Women and Member of Parliament for Thunder Bay—Superior North "The Next Level program offered through the Northwestern Ontario Innovation Centre will not only help new businesses secure market access for their innovative developments, but also assist existing businesses to undertake new marketing techniques to expand sales opportunities and grow their operations." – Don Rusnak, Member of Parliament for Thunder Bay—Rainy River "We are grateful for the Government of Canada's continued faith in our abilities and support for our programs. We look forward to building on our past successes, energized that we will exceed expectations by providing women with the confidence, skills and resources they need to succeed in today's global economy." – Rosalind Lockyer, Executive Director, PARO Centre for Women's Enterprise Related products • Information Sheet: The Government of Canada Supports Projects That Help Businesses and Entrepreneurs Grow, Expand Markets and Create Jobs Associated Links • To find out more about our programs and services, please visit: fednor.gc.ca and follow us on Twitter @FedNor. • To find out more about the Northern Ontario Heritage Fund Corporation, please visit: http://www.nohfc.ca and follow them on Twitter @NOHFC. • Follow the Minister on Twitter: @MinisterISED
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“Eating for Health and Success: Part 1: Carbohydrates and Fats” By Jeff Garofalo B.A., F.T., L.F.C. Whether you are a person who leads a sedentary lifestyle or someone who trains regularly, one of the most important func-
tions besides training is “nutrition”. The key is to eat 5 or 6 small meals daily in order to maintain your blood sugar and insulin levels. Planning your meals in advance requires more work initially but the benefits in the end are rewarding. This
way of planning allows you to keep track of just how much you are consuming per meal. A caloric ratio that I was taught and that seems to work well is the “1 – 2 – 3 System”. 1 part fat, 2 parts protein and 3 parts carbohydrates. Depending on the intensity of your training program and your daily schedule, you may need more or less carbohydrates for energy. Fat is also another form of energy your body uses besides carbohydrates and it is something your body requires to maintain proper health. It may sound strange to some people when you tell them that fat is important to both your diet and the makeup of your body, but it’s true. Besides the health maintaining principles, fat is required to manufacture certain hormones in your body. The key here is to keep “saturated fats” (“from animal sources”) low and “unsaturated fats” (“from canola oil or olive oil”) predominantly high. Carbohydrates are considered to be the best nutrient when it comes to our body’s energy supplies. A balanced nutritional program will consist of about 50% to 60%
carbohydrates per daily intake. They are classified under three categories: “monosaccharides, disaccharides, and polysaccharides. Disaccharides are best described as “table sugar” (“sucrose”) and a sugar found in “milk” (“lactose”). The third and final carbohydrate is the polysaccharide or more commonly known as the “complex carbohydrate”. These starches are starch like sugars (“dextrin, cellulose, pectin, and glycogen”) are found in whole grains, vegetables, nuts, and certain fruits and legumes. The energy yield of one carbohydrate is 4 calories per 1 gram of fat and it’s good to know that our bodies can only absorb monosaccharides (“glucose, galactose, and fructose”). Once absorbed through the small intestines into the portal vein, it is then circulated into the blood stream through the liver as blood glucose. The body burns the glucose three ways: 1. Immediate for energy, 2. Stored in the liver and muscles (“liver glucose supplies energy to the entire body, muscle glucose supplies glucose to the muscle”), 3. Excess glucose, if all other areas are full, is converted to fat by the liver and stored as
“adipose tissue” (“body fat”) In conclusion, the body requires six nutrients for survival. They are known as “macro-nutrients” which are fats, proteins, and carbohydrates and then there are “micro-nutrients” which include vitamins and minerals. The sixth nutrient is water. A balance of all six nutrients will keep your body in a state of peak performance. The better you treat your body, the better it’s going to treat you. Jeff Garofalo is a certified Lifestyle Fitness Coach and former International Sports Sciences Association (“I.S.S.A.”) fitness trainer. He has over forty years of experience in helping people achieve their fitness goals through body transformations and lifestyle changes. Jeff was a top 2000 finisher worldwide and currently shares his expertise both locally and across Canada via technology. As a successful language trainer in South Korea, Jeff worked with top business professionals in leading multinational companies. He believes that everyone has what it takes to make their dreams become reality.
Would YOU Like Tammeron to HOST A FREE Workshop in YOUR Business Workplace? TITLE: If you feel that you can’t connect with someone, whether it is with a group of people at work, the sports team that you play with or a partner you are dating, you are not alone. Through my own personal experience of feeling suicidal over 10 years ago, lost, unheard and unseen, I chose to understand how
and why I felt this way in my life. I needed to understand because I developed a hypothyroid condition. Instead of blaming others, I really wanted to honor that I needed to take personal responsibility. I longed to find complete forgiveness of others and myself. Through some much needed self reflection, journaling, hiring a life coach and using a high grade of essential oils to help release pent up negative emotions, I was able to feel whole and complete. The final clearing of letting go began in Jan 2016 when I had sold my commercial/personal property in Southern ON. I was running a small scale Organic Juice /Smoothie Bar along with coaching programs for my clients. I realized that I had spent the last 8 years helping so many people get to the root of their health issues, but I was mainly working for FREE. My own insecurities to build my self confidence and my self esteem lead me to feeling drained and exhausted. My skill set was very high, yet my self worth was very low. I decided to sell about 80% of my belongings and
leave my young adult’s sons (who were attending university). I felt sick to my stomach. Yet, I knew I had to take the leap and move on with my life. I recognized a huge weakness and I needed support. I found it extremely difficult to reach out for help! I began using the essential oils on a consistent daily basis, starting with Frankincense to lower my stress level. By moving here in January, I realized that my heart was mending by having to rely on the very few people that I knew here. They were so kind, thoughtful and I was finding personal acceptance and my worth! I was able to break the old pattern of giving too much and not being able to receive. I finally felt a sense of balance, joy and belonging when I also added Cedarwood and White Fir essential oils to my daily regime. From here I was able to rebuild my coaching business through an online
community and start building a business, teaching others about natural solutions. I was able to offer safe, effective and affordable solutions for clients and myself. I am now able to share more stories of personal challenges and triumphs, schedule my travels to southern ON, so that I can reconnect with family, friends and business associates.
If you desire new pathways, perhaps of blend of essential oils may be the solution! Attend any of my FREE Workshops “Natural Solutions to Healthcare” in TBay Community. By Tammeron Certified Health Coach Contact Tammerontv@gmail.com
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THUNDER BAY BUSINESS NOVEMBER 2016
PARO Centre for Women’s Enterprise Recognize Alumni Rosalind Lockyer Executive Director of Paro announced recently that Gabby Cross, Co owner of Norma Jean’s has been awarded the PARO Alumni Award. Gabby has been working with Paro for 16 years now. She first opened Gabby Spuds and More in Westfort. She went away with her family for awhile but is now back and reopening Norma Jeans. “ Gabby has always been a community player. Her personality and the way she involves in the community is important to us. Also she has been a Paro Circle member for 16 years now,”said Rosalind. “ We felt she would be a wonderful Alumni Award winner. It is a really important award because we want women to be involved in the community and give back.” This is the first of 8 Paro Enterprising Women Awards that will be handed out
on November 17th. There will be workshops that day, speed mentoring, a huge tradeshow and the awards event at the Victoria Inn. “ Starting a business always has a risk element and having other women with you provides support. The circles are really important to the women as you can talk in depth about your business. Paro was built on these Paro Circles as we felt women will help each other. We have over 80 circles across Northern Ontario.”said Rosalind. “ We hope to open in 2 weeks and you can follow our progress on facebook at Norma Jeans 2016. I have been a member of Paro for 16 years and went through the Gateway Program as well as had child care services. I was able to apply for a loan and you can get a grant for some part now as as well,” said Gabby Cross, co-owner of Norma Jeans. “ I enjoy the restaurant business as it is a way to be with the people all the time.
You are always serving them, making sure their food is right. Our kitchen manager is from South Africa so he will bring that flair.” “ You can do anything that you want to do. Running a restaurant is a lot of work but if you have that dream you can achieve it and Paro can help you!” PARO Centre for Women’s Enterprise
the community, her inspirational approach to friendly customer service and her support of PARO time and time again,” says Rosalind Lockyer, Founder and Executive Director of PARO Centre. “Since Gabby’s initial desire to become a PARO Enterprising Women and business owner, she has embodied the spirit of PARO women, making her a fitting recipient of the Enterprising Women Alumni Award.”
Formally Recognizes Alumni; Launches Enterprising Women Awards
Representatives from PARO Centre for Women’s Enterprise served up some great news as Gabby Cross, Co-Owner of Norma Jean’s Restaurant and PARO Circle Member, was presented with PARO’s Enterprising Women Alumni Award. The recognition is one of eight that will be presented at PARO’s upcoming 2016 Enterprising Women Awards, to be held on November 17th at the Victoria Inn.
“I am excited to be recommended so highly among fellow enterprising women. PARO is a great organization that lends credibility to new business owners and I am proud to be considered for this award,” says Gabby Cross, CoOwner of Norma Jean’s Restaurant. “Thanks to the continuing support from everyone at PARO, I plan to re-open a Thunder Bay landmark, Norma Jean’s Restaurant. My goal has always been to inspire and support other women, so I hope to see everyone out supporting one another at the upcoming Enterprising Women Awards.”
“Gabby has proven her commitment to The 2016 Enterprising Women Event attendees will have access to business education through networking opportunities, workshops, speed mentoring sessions, and an inspiring keynote speaker Zahra Al-Harazi. Zahra will speak on “The Power of Collaboration and Storytelling” as an innovative way of marketing. The Gala & Awards are one part of the full day event to grow regional business and inspire women through unique business education opportunities. Lockyer continues; “The Enterprising Women full-day event, has something for everyone. Whether you are looking for networking opportunities, business advice, or some inspiration, we encourage current and future enterprising women to attend this unique event to dream, share, and succeed together.”
Those looking for more information, or to purchase tickets, are encouraged to visit paro.ca. www.hatch.com
THUNDER BAY BUSINESS NOVEMBER 2016
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Dilico Anishinabek Family Care and the Children’s Aid Society of the District of Thunder Bay Celebrate Achievements of Local Children and Youth Today, to recognize Go Purple for Prevention Day, Dilico Anishinabek Family Care and the Children’s Aid Society of the District of Thunder Bay (CAS) announced the top 10 finalists of its Step Up Spotlight Contest. The contest was launched as a part of the annual Step Up Campaign that raises awareness about Child Abuse Prevention Month. Over the past two weeks the organizations were asking the community to nominate children and youth who are stepping up in their schools, neighbourhoods and communities. Whether it is through volunteer work, excelling as an athlete, being an exceptional student, or simply showing respect and a positive attitude, the top finalists were selected based on their nomination by a committee comprised of Directors from Dilico and CAS. They are as follows: • Grace Porter, 8 years old, St. Bernard School • Sawyer Lyric King- 5 years oldClaude E. Garton • Hannah Browning, 16 years old, Sir Winston Churchill Collegiate and Vocational Institute • Jack Calderon, 3 years old, Nanabijou Child Care Centre • Rayne Grace Meekis, 13 years old, Bishop E.Q. Jennings School • Keewaedin Crews, 11 years old, St. Ann School • Hayleigh Cory,16 years old, Hammarskjold High School • Deagan MacLaurin, 9 years old, St. Elizabeth School • Charlie Poulin, 6
years old, Ogden Community School • Abby & Emma Skok, 12 & 10 years old, Kingsway Park School As a part of the grand prize, the children and youth will be in a poster series that will be featured at
healthy children are capable of. We are proud to celebrate the achievements and accomplishments of these kids, and all of the children and youth across northwestern Ontario;” says Dilico Anishinabek Family
local schools, organizations and the official Step Up Facebook page (facebook.com/StepUpThunderBay).
Care, Director of Child Welfare, Carmela Hardy. “These kids are role models to their peers and will inspire others in the community. The Step Up Spotlight Contest really nurtures confidence, talent and creativity, which will help kids excel in their adult life. Today we recognize the importance of giving each child a happy and healthy childhood and remind the community to acknowledge the success and achievements of children and youth year round. Children
“Dilico and the Children’s Aid Society of the District of Thunder Bay are just thrilled with the results of this contest. There are so many amazing children and youth in our community that are stepping up and they deserve to be acknowledged and celebrated. This just shows what happy and
can accomplish so much when a community steps up to support them;” says Children’s Aid Society of the District of Thunder Bay, Executive Director, Brad Bain. Everyone at today’s celebration wore purple for Go Purple for Prevention Day. It is an annual event that has been happening in the district of Thunder Bay for several years, that asks schools, families, businesses, organizations and individuals to wear purple to recognize and support Child Abuse Prevention Month. October is Child Abuse Prevention Month across Ontario, and has been officially declared in the City of Thunder Bay. The Step Up campaign reminds the community that we are ALL responsible to protect children and we must step up. By stepping up, adults can help a child or give a family in crisis the help they need. Child abuse includes physical, emotional and sexual abuse and/or neglect. If you have concerns about a child, please call: • Dilico Anishinabek Family Care: 1855-623-8511 (Emergency service 24 hours a day) • Children’s Aid Society of the District of Thunder Bay: 1-800-4653905 or (807) 343-6100
The 2017 Chevrolet Cruze Hatch! BY SCOTT A. SUMNER
Thunder Bay BUSINESS The 2017 Chevrolet Cruze Hatch is all
new, introduced to North America and will attract a new buyer to GM. The Hatch gives you more of a cross over experience with flip and fold back seats and offers more versatility. “ The Cruze has been a very popular car for us, our best selling small car. The Hatch version will give us a new audience to go to,” said Pat Spina,Sales Manager of Badanai Motors Thunder Bay. “ We stock several different models of the Cruze at all times. They range in price from $17,000 to $28,000. Currently we are limited in production on the hatch model but have 12 ordered and 3 on the ground.” The Cruze is very efficient on gas at 5.9 liters per 100kilometers. GM is coming out shortly with a diesel engine for the Cruze. The 2017 Cruze Hatch can include Apple Carplay, Android Auto, 4G LTE WI-FI and Chevrolet Mylink. It offers space to spare and has the DNA made up of adventure. “ The car business has been very good
this year with lots of sales, 0% financing and GM is offering attractive incentives to the consumer.” said Pat. You can see the the 2017 Chevrolet
Cruze Hatch at Badanai Motors in Thunder Bay!
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THUNDER BAY BUSINESS NOVEMBER 2016
DESIGN LOCAL – BUILD LOCAL THUNDER BAY North Superior Publishing wants our Local Businesses involved in ALL aspects of residential and commercial building and/or renovation projects in Thunder Bay including: * Purchasing & preparing the property for construction and/or renovation – real estate agents, surveyors, architects, engineers, etc. * All aspects with respect to designing the structure – interior design, exterior design, architects, engineers, etc. * Building products – lumber, cement, windows and doors, interior walls, indoor and outdoor stairs and railings, exterior finishing, etc. * Trades – plumbers, electricians, carpenters, roofers, installers, brick layers, etc. * Interior finishing – window coverings, flooring, paint
walks, paving, outdoor entrance ways, wheelchair ramps and lifts, etc. DESIGN LOCAL – BUILD LOCAL THUNDER BAY Thunder Bay Business is delivered by Canada Post to businesses in Thunder Bay and is also available online. Back issues are available online for no less than 12 months, and all ads link directly to the advertisers’ websites. Thunder Bay Business is also promoted on North Superior Publishing’s Facebook Page and Twitter Feed.
and wallpaper, furnishings for residential and commercial projects, cupboards, closets, elevators, security sys-
tems, etc. * Outdoor finishing – landscaping, lawn and garden, railings, curb appeal, parking lots and driveways, side-
All ads will link directly to your website on the online version of this publication: www.thunderbaybusiness.ca