Bright Magazine: Environment 2024

FIGHTING FIRE BEFORE IT STARTS

BRIGHT MAGAZINE is published by NorthWestern Energy. The publication is free with postage paid by NorthWestern Energy. It is printed and published by the Communications & Creative Services Department, 11 E. Park St., Butte, MT 59701.

Although Bright Magazine is copyrighted, permission to reprint articles is available by contacting our office.

NorthWesternEnergy.com/Bright

For address changes or subscription information, call or email: (888) 467-2669 bright@northwestern.com

VOL 4 // ISSUE 2 // ENVIRONMENT

Editor in Chief:

Bobbi Schroeppel

Managing Editor:

Erin Madison

Creative Director:

Brandy Powers

Designer:

Cassie Scheidecker

Allison Moodry

POSTMASTER

Send address changes to:

Production Support: Mark Lafond

Nina Nichols

Bright Magazine, NorthWestern Energy, 11 E. Park St. Butte, MT 59701

Preferred periodicals postage paid.

Photographers:

Derek Baune

Jo Dee Black

Alissa Byrd

Amy Grisak

Kristen Inbody

Grace Jones

Alex Kowalchik, Vladi Media

Erin Madison

Susan Malee

Kelly Peacock

Amie Thompson

Eric Thorsrud

Contributing

Writers:

Sady Babcock

Jo Dee Black

Alissa Byrd

Amy Grisak

Mitch Hegman

Grace Jones

John Jones

Erin Madison

Matthew Mangini

Meghan Nietzel

Amie Thompson

Eric Thorsrud

Brian Walsh

Fighting Fire Before It Starts

Wildfires are changing, and NorthWestern Energy is changing the way we deal with wildfires.

We are adding renewable gas to our natural gas system.

20 River Fund

How forward-thinking community members created a lasting resource to steward Montana recreational opportunities.

Oliver the Osprey

New children’s book tells the story of NorthWestern Energy’s osprey program.

Understanding Solar Production

Why your solar array may not be delivering the energy you expected.

Catherine Cox makes an impact through volunteering.

Photo by: Kelly Peacock,

\ ON A BRIGHT NOTE

I just received your very nice publication highlighting the good work of NorthWestern Energy and its employees – very impressive! I was especially interested in the article about the Rialto Theater in Deer Lodge.

It may be of interest that the memorial service for the former Chairman of the Board of Montana Power, Joe McElwain, was held at the Rialto Theater on June 12, 2003. He passed April 4, 2003, at his home in Mesa, Arizona.

I was Executor of Joe’s estate, so it fell on me to organize the memorial service. At the suggestion of Gus Miller, matriarch of the Mother Lode in Butte, the service was held in the Rialto Theater in Joe’s hometown of Deer Lodge.

Sincerely Yours,

Tom McElwain Columbia Falls, Montana

We love hearing from our readers. We welcome all your comments, questions and letters to the editor. We’ll edit letters as needed for accuracy, style and length, and we will feature letters in future issues. Write us at:

Bright Magazine

NorthWestern Energy 11 E. Park St. Butte, MT 59701

Or email us at: bright@northwestern.com

We appreciate it when our customers take the time to extend a thank you to our employees. Here’s what some of our customers have said recently:

Leslee from Billings called to share a lovely compliment for Customer Service Representatives Hattie, Jennifer and Deborah. Leslee wanted us to know how amazing all three team members are.

Leslee’s power was shut off and she had made a payment the same day to restore services. She had a feeling something was not right when she still did not have power that afternoon, so she called, and she was glad she did.

Hattie successfully placed and upgraded her order, following up promptly to set clear expectations.

Jennifer and Deborah also spoke with Leslee, offering additional support and reassurance during her wait. This provided Leslee with the reassurance she needed, knowing we were working diligently to restore her service.

She wanted all three to be recognized! The words used to describe Hattie, Jennifer and Deborah were nice, great, and amazing, amazing!!!

She could not say enough how thankful she was for these three and how they have taken care of her today.

A huge thank you to First Security Bank who delivered a bouquet of flowers and gift cards to the Missoula division to thank them for all of the hard work and effort during the July wind storm.

Allen from Grand Island called in because he was confused on how the deposit he paid toward his account worked. He got the pleasure of speaking with Customer Service Representative Christina.

Allen stated that Christina was very nice, helped to answer all his questions and had a great attitude! He went on to say that Christina deserves a raise in pay, a day off, and for all her peers to know just how great she is!

Debra from Billings sent us a note after talking to Customer Service Representative Terri: I heard a big boom around 5:30 a.m. today and my power went out. I called the 888 number to report it. The customer service person was kind, friendly and to the point. Trucks pulled up within an hour or so. By 8:30ish I had power back on. EXCELLENT!!!! service! Thank you, Thank you, Thank you!

Joseph from Great Falls wrote us to say:

Your crew repairing a downed pole near the University of Providence were total professionals. They had a difficult situation and handled it in short time. Kudos to these men. Rockstars.

A customer wanted us to know how NorthWestern Energy has shown true kindness and how nice and helpful everyone has been with her during a new construction project.

After reading the April 2024 Customer Bill Insert, I decided to send you my mother’s Cocoa Mayonnaise Cake Recipe:

Set over at 350⁰. Oil 13x9-inch pan. Mix 1 cup mayonnaise with 1 cup cold coffee and 1 teaspoon vanilla. Combine 2 cups flour, ¼ teaspoon salt, 1 cup sugar, 2 teaspoons baking soda and ½ cup cocoa. Gradually add the flour mixture to the mayonnaise mixture. Mix until smooth. Pour into pan. Bake 25 to 30 minutes or until toothpick is poked into the center and comes out clean.

My mom was Helen Stanton Clark of Livingston, Montana.

Sincerely,

Edith Baker, Lincoln, Montana

All of us at NorthWestern Energy have the privilege of working in some of the most beautiful areas of the country – the wide, open prairies of South Dakota; the mountains and plains of Montana; and the wilds of Yellowstone National Park. My team and I have the additional privilege and responsibility of being good stewards of the environment.

At NorthWestern Energy, we feel a deep obligation to carefully consider the environmental impacts of anything we do. I am proud to lead the Environmental, Lands and Permitting, and Hydro Compliance Teams, a role I assumed in early 2024, after my predecessor Mary Gail Sullivan retired in December 2023.

Aside from my job at NorthWestern Energy, I also ranch near Philipsburg, Montana. In both my roles, at NorthWestern and at our ranch, which has been in my family since 1868, I see firsthand the importance of being a steward of the environment.

From a young age, I always wanted to work in an environment that included field work with a tie to natural resources and agriculture. After graduating from Montana State University with a degree in Agricultural Economics, I failed miserably at being a medical bill collector. I was about to head to Australia with my sister when I landed a job working in natural resource planning and permit administration for the Missoula Conservation District. From there I went into private consulting where we assisted private and governmental clients with environmental permitting, planning, mapping and preparing Environmental Impact Statements and Environmental Assessments. I found my way to NorthWestern Energy 10 years ago.

I feel incredibly lucky to work with a talented team of environmental professionals here at NorthWestern. This issue of Bright magazine offers a glimpse into the important work our team does. From the planning of every new transmission line to the license requirements of our hydroelectric facilities, we closely consider and work to mitigate our environmental impacts.

This year, we celebrated the 10-year anniversary of NorthWestern Energy’s purchase of our Montana hydro facilities, which you will read about in this issue. Our 11 hydro plants make up more than a third of the energy we deliver to our Montana customers. However, in order to operate these facilities, we are required to meet strict license compliance requirements to mitigate the effects our dams have on Montana’s waterways. Out of these requirements, the River Fund, which you will also read about in this issue, was established to fund recreational opportunities throughout the Missouri-Madison corridor. You’ll also find articles about the work being done across the company to reduce wildfire risk, along with stories about some of our incredible employees.

Thank you for reading!

Sady Babcock Director of Environment & Lands Permits & Compliance

Sady Babcock, NorthWestern Energy Director of Environment & Lands Permits & Compliance, looks up at a transmission structure that was replaced after flooding in Missoula, Montana, in 2018 damaged a powerline.

\ BRIGHT SPOTS

Helena – NorthWestern Energy was the main sponsor of the Last Chance Open disc golf tournament held in October.

Helena – Along with the Helena Area Chamber of Commerce, NorthWestern Energy hosted a Business After Hours event in October. A huge thank you to East Helena High School for allowing us to host the event in their beautiful facility!

We‘ve been busy attending events across our service territory (shaded in maroon). We loved getting to see so many people in person! Here are some highlights of events, sponsorships and more.

Butte – The Rotary Club of Butte held a special event to build awareness about the global efforts to eradicate polio. We were proud to host the presentation that took place on World Polio Day (Oct. 24) at the NorthWestern Energy Auditorium in Butte.

Butte – NorthWestern Energy was a gold sponsor of the 2024 Montana Folk Festival in Butte, Montana. We’ve supported this enriching community event since 2008 and have provided more than $300,000 in support since its beginning. We are thrilled to continue our partnership. Nearly 50 NorthWestern Energy employees volunteered for the festival this year.

Butte – We donated $500 to Butte Parks and Trails Foundation to support the musical entertainment at this year’s Dinner in the Park, provided by the Butte Symphony. We also provided $2,100 in food truck vouchers to our employees to give them a meal at this amazing event and support local vendors. A special thanks to this great organization for making Dinner in the Park happen.

Gardiner - NorthWestern Energy donated $1,000 to the Gardiner Snoopy Cooperative Preschool to help purchase gym equipment for preschoolers. The new equipment helped replace equipment from the 1990s that was falling apart and no longer safe for our students to use.

Great Falls – We’re proudly joined the Great Falls community in celebrating the 40th anniversary of the Great Falls Realtors Flag Project. We had the honor of being recognized for the recently installed flag at Black Eagle Dam—a landmark we’re truly proud of. Jeremy Clotfelter, director of hydro operations, accepted the award on behalf of NorthWestern Energy.

Great Falls – NorthWestern Energy participated in the Worlds of Work career fair in Great Falls in September. Four lineman, four hydro employees and a human resource generalist staffed our booths to show off our careers to 2,100 eighth- and 10th-grade students from 30 Montana schools.

Creative Services wins awards!

Our Creative Services team was recognized by Graphic Design USA in its 2024 American Inhouse Design Awards. Nominated by Cassie Scheidecker, the NorthWestern Energy Centennial Logo won in the Branding + Identity + Logos category and Bright magazine won in the Publications + Newsletters category.

Billings – NorthWestern Energy was a Crown Sponsor for the 2024 Big Sky Balloon Rally. Our employees volunteered at the event, offering bucket truck rides for kids and our employees participated in the morning balloon ascensions.

Bozeman – A huge shout-out to our employees who teamed up with the Gallatin Watershed Council to clean up Glen Lake Rotary Park in Bozeman! Your hard work keeps our community and environment thriving.

Absarokee – The Sandstone School has been a fixture in the Absarokee and Stillwater County communities since 1910. A group of dedicated community members are working tirelessly to preserve the historic school building to continue its useful life as a day care facility. NorthWestern Energy was proud to donate $1,000 toward their efforts.

Laurel – NorthWestern Energy had the privilege of donating $500 to the Montana State Firefighters Memorial in Laurel.

AMERICAN INHOUSE DESIGN AWARDS 2024 WINNER

NorthWestern Energy named to Newsweek’s America’s Greatest Workplaces 2024

For the second year in a row, NorthWestern Energy has been named one of America’s Greatest Workplaces for 2024 by Newsweek and Plant-A Insights Group. Newsweek and Plant-A Insights Group recognized the America’s Greatest Workplaces in the United States by conducting a large-scale employer study based on over 1.5 million comprehensive company reviews from over 250,000 employees.

“We are honored to be named to Newsweek’s America’s Greatest Workplaces for the second year in a row,” said Bobbi Schroeppel, Vice President of Customer Care, Communications and HR. “This recognition is a testament to the dedication of our employees, who create a culture of excellence and service to our customers. We remain committed to providing an enhanced employee value proposition and being a great place to work.”

In 2023, NorthWestern Energy was named one of America’s Greatest Workplaces, as well as one of America’s Most Responsible Companies. And in January 2024, Newsweek named the company one of America’s Greatest Workplaces 2024 for diversity.

“Finding a great workplace is an important decision that needs to factor in pay, respect, training and advancement as well as healthy work-life balance. Newsweek and market-data research firm Plant-A Insights are proud to publish “America’s Greatest Workplaces 2024,” the second annual ranking that highlights companies which are committed to offering a positive and supportive working environment,” said Nancy Cooper, global editor in chief at Newsweek.

Aberdeen – Our Aberdeen team generously volunteered at the Salvation Army for the summer kids lunch program, packing and distributing sack lunches throughout the community. We had a total of 18 employees volunteered over the two days.

Huron – We proudly sponsored the South Dakota State Fair and had a booth at the Warren Lotsberg NorthWestern Energy Freedom Stage. We also did a giveaway to win a Cannondale Adventure Neo

3.1 EQ eBike with 400Wh battery – congrats to the winners!

Huron – Our employees volunteered and participated in National Night Out in Huron.

Brookings –We sponsored and volunteered at the Kite Festival in Brookings this summer.

Brookings – South Dakota State University presented Mike Sydow with the Excellence in Power Award at the Center for Power Systems Studies Banquet in September. Mike worked for NorthWestern Energy for 38 years before retiring. Most recently he served as our General Manager of Operations for South Dakota and Nebraska.

Madison – NorthWestern Energy supported Downtown in Madtown events with sponsorship and booth attendance.

NORTHWESTERN DONATION SUPPORTS MISSOULA PARKS AND REC

NorthWestern Energy donated $5,000 to Missoula Parks and Recreation, in honor of baskets made by participants at our pop-a-shot station during Missoula Under Construction at Fort Missoula Regional Park.

The donation will support Missoula Parks and Recreation in its vital mission to manage 550 acres of parkland, 22 miles of trails, and thousands of city trees. The donation will support tree planting to replace those lost in the severe windstorm on July 24 and bolster tree education programs.

“We are thrilled to contribute to the beautification of Missoula through tree planting, which will provide shade and enhance recreational spaces,” said NorthWestern Energy Community Relations Manager Todd

Rahr. “This donation also supports local businesses by creating job opportunities, benefiting the community’s economy.”

In addition, NorthWestern Energy is collaborating with Missoula Parks and Recreation on the Downtown Parks & Trails Implementation Team. This partnership includes a mural project on the downtown substation, celebrating local heritage through indigenous art, as endorsed by the Missoula City Council.

The new $10 million substation in Caras Park will feature prominent public art, aligning with both the Downtown Master Plan and the North Riverside Parks and Trails Plan’s vision for significant art installations in the downtown district.

 NorthWestern Energy Community Relations Manager Todd Rahr, right, presents a $5,000 check to Missoula Parks and Recreation.

STAKEHOLDERS PRAISE WATER MANAGEMENT DURING LOW FLOWS

NorthWestern Energy’s Federal Energy Regulatory Commission operating license requires the consideration of all resources when operating our hydropower facilities, including fisheries, recreation and electric generation. NorthWestern Energy’s stewardship includes engaging multiple stakeholders to balance the many interests utilizing the river and reservoir resources. Drought conditions, low soil moisture and low snowpack create challenging conditions for everyone.

Montana Trout Unlimited, Fishing Outfitters Association of Montana and Big Sky Anglers complimented NorthWestern Energy’s water management in the Madison River system this low-water year.

“While this water year was one of many challenges given lagging precipitation and prolonged heat, we commend your team’s commitment to the biological integrity of the Madison River in the face of those challenges,” the organizations wrote in a letter to NorthWestern Energy’s Hydro team.

“By all accounts, the spring and summer of 2024 was a stellar fishing season on the upper Madison,” they continued. “As active participants in many planning processes with NorthWestern Energy through the years, we know that the good fishing our members and clients expe-

rienced did not happen by chance.”

NorthWestern Energy Vice President Energy Supply and Montana Government Relations John Hines values the effort Montana Trout Unlimited, Fishing Outfitters Association of Montana and Big Sky Anglers made to acknowledge the difficult work executed by the professionals on the hydro team.

“This is an excellent example of the work NorthWestern Energy does to engage stakeholders with multiple interests who work productively on solutions,” John said. “It’s a demonstration of outcomes that are achievable with open minded mindsets and the willingness to listen.”

In the Madison River system in low water years, such as 2024, the cooperation and flexibility of all helps protect and maintain the long-term health of the river system.

“Thank you for being committed to working with our constituencies and building resilient relationships that make the challenges in front of us seem more manageable,” Montana Trout Unlimited, Fishing Outfitters Association of Montana and Big Sky Anglers wrote. “While all of our jobs are to hold each older accountable when things go wrong, it is also our responsibility to acknowledge when things are going well.”

 The Madison River downstream from Hebgen Dam.

FIGHTING FIRE BEFORE IT STARTS

By Erin Madison

A NorthWestern Energy crew works to replace a crossarm on a power pole in Yellowstone National Park.

Wildfires aren’t anything new.

“At NorthWestern Energy, we’ve been living with wildfire for more than 100 years”, said Nate Linder, Director of Wildfire Operations at NorthWestern Energy.

However, in recent years, we’ve observed some drastic changes that impact the length and severity of wildfire season. Because of these changes, NorthWestern Energy introduced a new Wildfire Mitigation Plan in 2024.

“The environment is changing, and we’re changing with it to make sure we’re prepared for the future,” Nate said.

Those changes include wildfire seasons that last longer and wildfires that burn more intensely because there are more fuels available for those fires. We’re also seeing more customers building homes and living in the Wildland-Urban Interface – the area on the edges of towns that

may be heavily forested or surrounded by vegetation.

Our new Wildfire Mitigation Plan takes those changes into account and introduces new ways to prevent our powerlines from becoming an ignitions source for a catastrophic wildfire.

“For NorthWestern Energy, our goal, first and foremost, is our customer safety and to prevent the potential for damaging forest fires,” said Jason Merkel, Vice President of Distribution for NorthWestern Energy.

Reduction of ignition potential

A key part of our wildfire mitigation plan is to reduce the potential that our powerlines trigger a wildfire. However, making improvements on our powerlines isn’t anything new. In 2011, NorthWestern Energy began a major project to increase reliability throughout our service territory. This included replacing aging power poles and lines and making sure our system could withstand storms and other weather events.

At the time, we were focused more on reliability than on wildfire mitigation, but these efforts also helped reduce the likelihood for sparking a wildfire.

“Reliability and reducing wildfire ignition actually run a parallel course,” Jason said.

One example of projects that reduce ignition potential include moving overhead powerlines in high-risk areas to underground.

NorthWestern Energy has further reduced ignition potential by changing the way we operate our system during periods of increased wildfire risk. This is called Enhanced Powerline Safety Settings or EPSS.

“Enhanced powerline safety settings disable the recloser function, so essentially once that device sees whatever is on the line that is causing the faulted conditions, it will open, shut off the power and remain off,” explained Brandi Hellwinkel, System Asset Manager.

The power will stay off until a crew can patrol the line and make sure there is nothing, such as a tree or branch, in the line that could result in a fire. These enhanced operation settings tend to lead to more frequent outages but are important in preventing fires.

“This will actually encourage an outage versus try to defend against an outage,” Jason said. “But it will reduce the risk or the potential of wildfire ignition.”

System and environmental monitoring

NorthWestern Energy has created an entire department that focuses on system and environmental monitoring. This includes wildfire specialists, mapping specialists and a meteorologist. This group monitors environmental conditions, wind, weather and other factors to help determine how we should operate our system.

We’ve also added new tools to our toolbox to help us do this monitoring. By the end of 2024, we will have installed 10 smoke-detection

 Nate Linder, Director of Wildfire Operations at NorthWestern Energy, and Scott Bernhardt, Manager of Vegetation Management, walk along a powerline right of way.

cameras across Montana and developed maps of our system that use models to predict wildfire risk.

“The spatial models that I developed here at NorthWestern Energy provide situational awareness and help us operate our system as best we can,” said Gina Mazza, NorthWestern Energy Wildfire Geospatial Data Analyst. “We look at the risk that we have on our assets and how that interacts with the natural world. These spatial models combine that data into one cohesive space allowing the operations team to make data-informed decisions in near real-time.”

Enhanced vegetation maintenance

NorthWestern Energy manages 21,000 miles of overhead powerlines across 107,000 square miles in Montana. Our vegetation management program is designed to manage our rights of way and minimize any vegetation conflict with our powerlines.

“With our vegetation management program and tree trimming activities, we’re focused on maintaining a resilient utility right of way which allows trouble-free electric service for our customers” said Scott Bernhardt, Manager of Vegetation Management.

 Butte-Silver Bow Fire Chief Zach Osborne and Shane Colman, NorthWestern Wildfire Situational Awareness Manager, have a discussion outside the Butte-Silver Bow Fire Department.

agencies to help everyone understand and prevent wildfires.

NorthWestern Energy has expanded our focus from making sure the powerline right of way is clear to looking at the trees a full tree length back on the outside edges of the right of way.

“We’re looking at not only dead and dying trees that have the potential to fall on the line, but even green trees that have a defect,” Scott said. “We’re getting a real comprehensive look at the trees that are adjacent to the right of way, and we’re always looking for trees that are getting too close to the conductor.”

Our vegetation management program is especially focused on the Wildland Urban Interface.

“We’re evaluating the risk that comes with building homes out in the forest where we haven’t necessarily had homes before,” Scott said.

Enriched public communication and outreach

NorthWestern Energy is working with local communities and partner

“Everybody has a shared responsibility when it comes to wildfire,” said Shane Colman, Wildfire Situational Awareness Manager. “We all need to do our part, and we’re one piece of the puzzle we’re all trying to figure out.”

NorthWestern Energy is also working to educate customers and communities about our measure of last resort – a public safety power shutoff.

“If there are extreme weather events that threaten a particular area, we may, as a last resort, deenergize the powerlines so they are not an ignition source for fires,” explained Rick Edwards, Director of Community Connections at NorthWestern.

A public safety power shutoff could be implemented when there are dry fuels, low humidity, high temperatures and severe winds.

“We care about our communities, and we care about our customers, and we care about their well-being,” Rick said

A public safety power shutoff is truly a measure of last resort. We’re implementing all our other wildfire mitigation efforts in hopes that they’ll be effective enough that we’ll never have to enter into a public safety power shutoff.

“I think Montanans should be proud because NorthWestern Energy has a legitimate concern about their safety and making sure that we aren’t going to cause people any difficulties into the future because of wildfire,” Scott said.

Scan this QR code to watch a video about our wildfire mitigation efforts.

 A NorthWestern Energy crew works on a wildfire mitigation project.

AI Cameras Help Detect Wildfires Before They Spread

By Amie Thompson

NorthWestern Energy’s Wildfire Situational Awareness team has added another tool to its arsenal: an AI-driven smoke detection camera platform. By the end of 2024, 10 cameras will be deployed across our Montana service territory.

So, what do these cameras do? They detect smoke and can alert emergency management personnel within minutes, enabling quicker responses that help contain fires and protect communities.

The cameras are mounted to provide full 360-degree view range while continuously scanning 24/7. When the system detects smoke, the artificial intelligence software can distinguish between false alarms — like dust from a truck on a gravel road — and genuine fire threats. A human dispatcher verifies the detection before alerting the local fire officials and NorthWestern Energy’s team to the fire’s location.

“One camera, located on McDonald Pass outside of Helena, covers nearly 400 miles of our overhead electric grid,” said Shane Colman, Manager of Wildfire Situational Awareness. “We will continue adding cameras to improve visibility of our lines, giving us more tools to make fast, informed decisions.”

The cameras, which can be livestreamed online by the public and partnering agencies, allow for faster fire detection and response, which can reduce fire size, save lives and property, and lower the cost of firefighting efforts.

One partnering agency is Jefferson County.

“This is a great partnership,” said Doug Dodge, Jefferson County Emergency Manager. “These cameras act as a force multiplier, providing visibility into fires we might not have known about until someone called 911.”

Eventually, Jefferson County’s dispatchers will have the camera dashboard displayed, allowing them to pinpoint fires more accurately and provide detailed information to first responders.

“It’s critical for us to know what we’re facing,” Doug explained. “This technology helps us catch smoke columns early, enabling a faster response and allowing us to better assess risks to residents in the area.”

Scan this QR code to watch the live feeds of our smoke-detection cameras.

Wildfire Mitigation Efforts in Yellowstone National Park

By Amie Thompson

This summer and fall, NorthWestern Energy crews from Livingston and Bozeman worked to strengthen our 50-kilovolt and 69-kilovolt transmission line that runs through Yellowstone National Park. This work provides additional resiliency to our lines and provides improved service reliability while lowering wildfire ignition potential in the park.

The crews worked July through October to replace 108 transmission structures as part of our ongoing fire mitigation plan. The line runs from Mammoth Hot Springs to Norris Junction, then splits with one side going to Old Faithful, while the other line reaches to Grant Village.

Just getting to each pole location can be a puzzle with challenging terrain and a promise to minimize the impact on the environment in America’s first national park. Adding to the uniqueness of the work are the geothermal features, wetlands and creek crossings.

“We find innovative ways to minimize the impact on the land,” said Dustin Workman, Manager of District Operations in Livingston. “For example, the crew built temporary wood bridges to gain access across creeks along specific access points to our right of way, and we drive our equipment over environmental mats to protect wetlands.”

And speaking of equipment, that has to be special, too. The company has rented a tracked bucket truck and a tracked line truck, in addition to using excavators and ATVs to reach some of the structures. Helicopters were used to drop the poles into the right of way. Engineers, estimators and supervisors doubled as flaggers on hiking trails to keep tourists from walking under the helicopters’ path when they fly overhead.

The work season in the park is short – only July through October, so NorthWestern utilized Livingston and Bozeman gas crews to prep holes for the poles.

“A lot of credit goes to the gas crews for jumping in and helping out for the betterment of the company,” Dustin said.

NorthWestern crews always put safety first, but when in Yellowstone, working safely takes on a whole new meaning. In the park not only do crews need to keep an eye on each other, they also need to watch for bears and bison, and all the other creatures who make Yellowstone their home.

Each crew member has an addition to their tool belt, special for the park – bear spray. Bears are a fairly regular sighting for crews, especially in spring and fall.

One October afternoon this year, a bear and three cubs wandered through the right of way, a few hundred yards away from where a crew was installing a new pole. Two of the bears even stropped to scratch their backs on a power pole.

“Despite all the challenges, I’m very proud of all the work they’ve accomplished,” Dustin said.

 Crews use a special tracked line truck to replace a power pole in Yellowstone National Park.

SWITCHING

NorthWestern Energy is adding more renewable natural gas.

This past spring, Tim MacDonald, former Journeyman and now Gas Meter Technician at NorthWestern Energy, began working with the renewable natural gas, or RNG, projects in South Dakota.

In spring 2021, Tim joined NorthWestern Energy as a Journeyman. From working with telecommunications early on in his career to working in both the gas and electric sides of the energy industry, and most recently with RNG, Tim’s extensive career has equipped him well for this role.

Renewable natural gas is produced through several steps. First, animal manure is collected from the dairy farm and transported to an anaerobic digester. There, it is stabilized and optimized for methane production. The biogas is analyzed and used to send natural gas downstream into the pipeline.

“It takes a whole network of individuals throughout NorthWestern Energy to make this RNG project possible,” Tim said.

NorthWestern currently operates four renewable natural gas interconnect projects in South Dakota. Brookings Dynamic in Brookings, Mill Valley in Milbank, Full Circle near Parker, and Brookings Bio near Estelline are in full operation, while Hamlin RNG near Bryant is set to launch by the end of the year.

The RNG process offers several advantages, including minimizing

odor, reducing greenhouse emissions, enhancing soil health and promoting the sustainability of dairy farms.

“We are excited to announce that we had four more sites that have signed and committed to becoming an RNG source of renewable energy,” Tim said.

Switching to RNG has presented a unique set of rules, regulations and safety protocols, adding a layer of complexity to Tim’s previous gas and electric work.

But despite the differences, there is one common factor: safety – an aspect that Tim has been quick to identify and address given his previous experience, particularly in his role as chairman of the safety committee at his previous job as Gas Foreman at Montana-Dakota Utilities.

“Safety remains a constant priority,” he said.

Tim has taken proactive measures to ensure compliance with on-site safety requirements based on his extensive background.

Tim is enthusiastic about the potential that RNG energy production holds for the future, emphasizing its ability to transform the energy industry and contribute to a more sustainable future.

“The renewable natural gas production has a bright future for our families, customers and for generations to come.”

Delivering Renewable Natural Gas to Customers in Brookings Area

NorthWestern Energy’s natural gas system began delivering renewable natural gas to homes, businesses and manufacturers in the Brookings area in April.

NorthWestern Energy has contracted to accept about 700,000 dekatherms annually of renewable natural gas originating from area dairy operations at a new interconnect facility north of Brookings.

“700,000 dekatherms would serve roughly 10,000 residential customers annually,” said NorthWestern Energy Director of Transmission and Distribution Business Development & Strategic Support Reed McKee.

“This addition of renewable natural gas is attractive to large industrial users reviewing future growth in the area.”

The renewable natural gas is tested for quality and BTU content, verifying it meets the requirements for standard pipeline-quality natural gas.

Renewable natural gas is a carbon-negative fuel, capturing methane that would otherwise be emitted into the atmosphere.

“Renewable natural gas contributes to a sustainable future and provides opportunities for local agriculture businesses,” said NorthWestern Energy President and Chief Executive Officer Brian Bird.

GEARS

By Alissa Byrd

Huron Employee Wins LifeSustaining Award From MEA

By Amie Thompson

NorthWestern Energy Gas Meter Technician Tim MacDonald turned right on Nevada Avenue when leaving the office one cold day in January 2023, even though he always turns left. The rare righthanded turn likely saved the life of an elderly gentleman.

Recently, during an all-company safety meeting, leaders presented Tim, who has been with NorthWestern Energy for three years, with the MEA Energy Association Life Sustaining Award for the heroic actions he made to save the life of 82-year-old George Piper. Last January, George took a fall just as Tim came around the corner in his NorthWestern Energy vehicle. Tim watched him stop, then fall straight back. Though it was icy, it didn’t seem he’d slipped. Tim knew something was wrong.

A renewable natural gas interconnection facility near Brookings, South Dakota, allows us to deliver RNG to our natural

Tim turned on the flashers and yellow beacon on his truck and jumped out to find George incoherent. He called 911 and gave their location. While they waited for first responders, Tim slipped his sweatshirt under George’s head, covered the man with his jacket and reminded him that help was on the way.

Later, Tim found out George’s niece is Tricia Davis, fellow NorthWestern Energy employee and Manager of Customer Interactions.

“If it wasn’t for Tim seeing the fall happen, I’m not sure George would be here today,” Tricia said.

During the awards ceremony, George was able to see Tim faceto-face for the first time and give him a hug, along with kind words for his help on that cold day.

“Tim’s an example of someone who looks out for people in the community,” George said. “It’s just part of humanity. And well, NorthWestern has to be grateful that they have employees like that.”

As for Tim helping others comes naturally and is just part of the job.

“I wasn’t looking for any recognition or anything,” Tim said. “I didn’t even think, I just reacted. In my 30s, I had spinal meningitis and was on my death bed. I am just paying it forward. My life was spared so that I can pay it forward and help save someone else’s life.”

Biogas Added to Pipeline

Placed in Anaerobic Digester

Manure Collected

gas customers.

 NorthWestern Energy Gas Meter Technician Tim MacDonald.

The test of Time

By Meghan Nietzel

Created in 1999 through a collaborative effort, NorthWestern Energy manages the Missouri-Madison River Fund Trust, which continues to support public recreation opportunities in Montana. The creation of this resource is storied and provides a testament of the irreplaceable impact community members are capable of.

Assessing the recreational needs

In 1989, Montana Power Co. was beginning the Federal Energy Regulatory Commission relicensing process of their Missouri-Madison hydroelectric facilities. One requirement of the FERC license was to provide recreational opportunities and work alongside public agencies to create, uphold and steward those opportunities for the public along the reservoirs and related river stretches.

Montana Power Co. Recreation Manager Elvin “Speed” Fitzhugh was responsible for addressing the recreation needs under the new license, which was ultimately granted in 2000. With training in recreation management and conflict resolution, Speed was eager to involve the public and identify immediate and long-term needs for public recreation. Groups used recreation sites for different reasons and had different preferences for amenities, so conflicts were inherent. Speed recognized the benefit a comprehensive assessment of existing facilities and public needs.

“We started the process by conducting visitor surveys and a recreation site inventory over 325 river miles,” Speed said. “We identified every

recreation site in the Missouri-Madison project area and highlighted sites that needed attention or construction, with a goal of providing a variety of recreation opportunities and amenities. The level of need became clear very quickly.”

The target area covered six counties, the city of Great Falls and three towns. Almost three-fourths of the land was privately owned. Of publicly owned land, five agencies were involved: Montana Department of Fish, Wildlife & Parks; U.S. Forest Service; National Park Service; U.S. Bureau of Land Management; and the U.S. Bureau of Reclamation.

Recreation advisory and technical working groups were established for three geographic regions between Hebgen Lake on the Madison River and Fort Benton on the Missouri River. The groups worked collaboratively to assess opportunities and identified 32 sites that needed improvements or construction totaling approximately $10 million for initial development. Ultimately, these improvements were required by FERC to be completed within the first five years of the license term. There were also ongoing requirements to address long-term recreation management.

Speed and Bruce Bugbee, who worked alongside Speed on behalf of the American Public Land Exchange, built relationships with the agencies that owned and managed public recreation sites. As they spoke with various entities, they recognized opportunities to improve communication and leverage resources among state and federal agencies managing adjoining property.

 The Missouri River near Fort Benton.

How forward-thinking community members created a lasting resource to steward Montana recreational opportunities.

Deciding there was more than a requirement

With the price tag of immediate needs looming at $10 million, and a long path ahead to maintain recreation areas over the life of a 40-year license, Bruce and Speed had an idea to serve the public and create an opportunity to connect the agencies. Traditionally, an energy company would fund short- and long-term improvements and then pay management fees to the agencies for the duration of the license. Bruce and Speed saw another option.

“What if we challenge the agencies to be more involved in the process?” Bruce said during a trip between sites. “What if they become our partners? After all, they also have a stake in this.”

Bruce and Speed proposed that Montana Power Co. would fund 50% of the cost of the immediate improvements and the agencies would fund the other 50%.

Montana Power Co. would also match the agency’s 50% with a deposit into a fund, with the intent to build a $5 million trust fund. Bruce and Speed believed the Montana Power Co. could stretch private and public dollars further and provide more recreational opportunities to the public by initially growing the fund through the cost share agreement and then by allocating earnings on the fund principal to support recreation improvements over the term of the new license.

Seeing the immediate and long-term value of this approach, the agencies were quick to voice their support. By coming together, the larger group could leverage the visitor survey and site assessment to

gain broader insights on public want, need and use patterns. The partners on the technical working groups — including agencies, county representatives and private recreation users — entered into a memorandum of understanding that was later formalized as a quasi-governmental non-government organization to oversee the Missouri-Madison River Fund Trust. Each entity is represented on the trust’s board of directors.

A last-minute ask

With documents signed and ready to submit to FERC, the group received a funding request that gave them pause.

“We had our signed MOU, which we were all very proud of, when the National Park Service and Forest Service requested gap-filling funding for the Lewis and Clark Interpretive Center in Great Falls,” Speed explained. “It was a $6.5 million project, and they were $1.1 million short. They came to us and asked for funding. Since we hadn’t yet submitted the MOU to FERC for approval, we sought to modify it so we could help fund the Interpretive Center.”

Funding this project would change the nature of the MOU, because the match money in the trust would decrease from $5 million to $4 million. However, Speed, Bruce, the agency and public partners knew this project was important and would fit the intent of the fund perfectly if the license was in effect. The technical working groups collectively agreed that the project should be funded, which meant they had to edit the MOU and get new signatures from every party. To make matters more complicated, the application was due in three days.

Great Falls Area Dams

(Black Eagle, Rainbow, Cochrane, Ryan and Morony)*

Canyon Ferry Dam (Bureau of Reclamation)

Dam*

Toston Dam (State of Montana)

Madison Dam*

Hebgen Dam* Hauser Dam*

* NorthWestern Energy-owned dam

“I ran around for three days from West Yellowstone to all six counties,” Speed said. “In those three days we were able to get all parties to agree to amend the MOU. And, we had to explain to the county commissioners they might not get anything out of funding this right now, but this is for the greater good. It proved the point of the fund even more. Because of the Montana Power Co.’s $1.1 million donation, a $6.5 million project could be built, and since then recreation development around it has continued to grow.”

A continued resource

The updated MOU was submitted to FERC and the new license, including the River Fund proposal, was approved. The formalized commitment not only indicated to FERC that the group was committed to collaboratively carrying out the requirements in the licensing agreement, but also created guardrails to steer the group for the duration of the new license.

“We had so many people working on this that truly believed in the whole concept, and who believed we needed to protect the fund from being misused in the future,” Speed said. “We knew that these resources needed to be protected for the term of the new license. I wanted my grandkids to have opportunities to enjoy recreation and I’m really happy the fund is still strong and in good hands.”

Kim McMahon, who coordinates implementation of the fund on behalf of NorthWestern Energy, ensures the funding requirements are upheld. She explains, “Protecting the principal balance of the fund, to ensure it is sustained over time, is crucial.”

Collaboration remains a key part of the fund. Grant applicants are rewarded for collaboration,

and although it’s not a requirement, it’s a highly weighted factor.

“The board clearly understands the value of the fund,” Kim said. “They’re forward thinking about a lot of things, and creative when it comes time to fund recreation projects. Can a project be done over a couple of years, in stages, to spread current-year funding further, or can agencies work together on a project? They’re thinking about how we can protect this funding but also leverage it to ensure as many projects as possible get the funding they need.”

NorthWestern Energy manages the fund as the current hydro licensee and officer of the board. While ownership of the facilities and license has shifted over the time (NorthWestern Energy purchased the hydro facilities in 2014), the fund has remained a unique, steadfast resource.

It’s still overseen by the public-private partnerships established in the original MOU to address the ongoing needs for public recreation in the Missouri-Madison project area. The trust was fully funded at $5.2 million by 2005, after donating to the Lewis and Clark Interpretive Center in 1997. It continues to be professionally managed by U.S. Bank. The River Fund grant program has been awarding proceeds of the fund annually since 2007. To date, 169 projects have received funding, totaling more than $12 million in public recreation enhancements, and in September 2024 had a principal balance of $7.1 million.

To learn more about the program and for application information, visit NorthWestern Energy’s website.

Supporting the Bigger Picture

By Jo Dee Black

We want to see you enjoying Montana’s great outdoors at the parks, boat launches, campgrounds, trails and fishing accesses supported by NorthWestern Energy and the River Fund.

To capture those picture-perfect memories, we are launching new selfie stations at various

sites in the coming months. The first frame will be located at Ryan Island Park, which opens each summer from Mother’s Day weekend in May until Labor Day weekend in September.

Share your photos on social media and tag us @NorthWesternEnergy on Instagram or Facebook.

Great Falls

Helena Ennis West Yellowstone

Fort Benton

Holter

Causeway Fishing Access Site

The Causeway Fishing Access Site, managed by Montana Fish, Wildlife & Parks, includes the narrow strip of land between Hauser Reservoir and Lake Helena. The area provides fishing access to both bodies of water.

The photo here shows construction of a fishing pier, which was identified through site assessments during relicensing and funded as one of the initial construction projects. The River Fund has helped with numerous other projects at the Causeway FAS over the years, including the addition of a picnic shelter, sun shelters and information kiosk, as well as parking and latrine improvements. Funding helped rebuild and widen the parking area and rebuild the railings of the fishing pier after many years of use.

The River’s Edge Trail

The River’s Edge Trail, managed by the City of Great Falls and Montana Fish, Wildlife & Parks, stretches almost 60 miles on both banks of the Missouri River in and around Great Falls. The trail provides opportunities for walking, hiking, running, cycling and mountain biking. It also passes by NorthWestern Energy’s five hydro electric facilities in the Great Falls area.

The trail has received numerous grants from the River Fund, including to help resurface portions of the trail, to develop a trail maintenance plan and to help repair erosion along the trail.

White Sandy Campground

White Sandy Campground, managed by the Bureau of Land Management, is located at the confluence of the Mis souri River and Prickly Pear Creek northeast of Helena, on Hauser Reservoir.

While initially developed as a component of relicens ing as a three-phase major site improvement project that expanded the campground and day-use parking area, the River Fund has helped with numerous other projects as well, including a bank stabilization project that added a 12-foot-wide walkway along the shoreline.

By Amie Thompson

Cheers TO 10 YEARS OF HYDRO‑POWERED EXCELLENCE

 The distinctive Mission-style power house at

is a two-unit hydro plant generating 12 megawatts.

 The flow line at Mystic delivers water from Mystic Lake, which sits at an elevation of about 7,600 feet, to the power house about 1,000 feet below.

 Ryan Dam was the second dam on the Missouri River built by the Montana Power Company. A suspension footbridge leads to Ryan Island picnic area, which is open to the public from Mother’s Day to Labor Day.

Mystic

 Rowe Dam at Mystic Lake was built in 1925. It was renamed in 2023 for Bob Rowe, who served as NorthWestern Energy CEO from 2008-2022.

On Aug. 21, NorthWestern Energy hosted a gathering on Ryan Island Park to celebrate the 10th anniversary of acquiring Montana’s hydroelectric facilities. Attendees, including state legislators and local leaders, enjoyed trivia games, T-shirts, ice cream and the Montana hydroelectric history book, Golden Kilowatts, as part of the celebration. This milestone marked a significant point in the state’s long hydroelectric history.

Montana Power Co. originally owned these dams before selling them to Pennsylvania Power and Light (PPL) in 1997. In 2014, NorthWestern Energy acquired the dams from PPL in a transformative $870 million deal. To provide historical context, an excerpt from Butch Larcombe’s “Golden Kilowatts: Water Power and the Early Growth of Montana” chronicles the state’s early hydroelectric development.

In the early 20th century, John D. Ryan, Max Hebgen and John Morony recognized the economic value of harnessing water power. After Rainbow Dam’s completion in 1910, Ryan famously remarked that “there was more gold in the water in the Missouri River than in many mines.”

From 1911 to 1930, Montana Power built several other dams, including Holter, Mystic, Hebgen and Morony, driving the state’s industrial growth. These dams provided power not only for copper mines and zinc plants but also for the electrification of the Chicago, Milwaukee and St. Paul Railroad (the Milwaukee Road). William Rockefeller, through his ties to the Standard Oil and Amalgamated Copper Mining Company, supported the Milwaukee Road’s Pacific expansion, further fueling Montana’s hydro development.

However, the Great Depression brought hydro development to a halt. Only New Deal projects like Fort Peck Dam in Montana and Grand Coulee Dam in Washington moved forward. Work on Kerr Dam, started in 1930, was stopped and resumed in 1936 with New Deal funding. It wasn’t until two decades later that Montana Power built Cochrane Dam, the last major dam constructed, though there was no immediate need for additional electricity at the time. Still, Montana Power foresaw future energy demands.

For nearly 40 years after the completion of Cochrane Dam, Montana’s hydroelectric system functioned reliably, although much of the industrial activity that necessitated the dams dwindled. Mines closed,

smelters shut down, and large lumber mills went quiet. Meanwhile, coal-fired power plants gained importance, particularly as Montana’s population and economy grew less reliant on heavy industry.

In 1997, Montana Power shifted its focus to telecommunications and decided to sell its generating assets, including coal plants and hydroelectric facilities. PPL purchased these assets for $767 million, operating the dams for 15 years. During this time, PPL made substantial investments, including spending $215 million to replace the Rainbow Dam powerhouse and improve nearby transmission systems. It also upgraded Hebgen Dam to meet seismic standards.

NorthWestern Energy, which had already acquired Montana Power’s electric and natural gas distribution business, sought to enhance its own energy generation. The company made a strategic decision to focus solely on hydroelectric facilities and submitted a revised offer to PPL. Despite initial resistance, NorthWestern’s offer succeeded, and in 2014 the company gained ownership of 11 dams across Montana. This deal solidified NorthWestern’s energy portfolio, which provided essential power to its customers while preserving an environmentally sustainable resource.

In 2015, the Confederated Salish and Kootenai Tribes (CSKT) purchased Kerr Dam from NorthWestern Energy for $18.2 million, renaming it Selis Ksanka Qlispe Dam. This transfer symbolized an important shift in the dam’s ownership, aligning with CSKT’s cultural heritage.

Years after acquiring the dams, NorthWestern’s then-CEO Bob Rowe described the purchase as “transformative,” not only for the company but also for Montana’s future. The hydroelectric system represents a vital environmental and cultural asset, and NorthWestern Energy takes pride in being its steward. Bob acknowledges the dams’ historical importance and their continued role in powering the region.

James E. “Butch” Larcombe, a longtime reporter and editor in Montana, authored “Golden Kilowatts” in 2020-2021, after his tenure with NorthWestern Energy’s Corporate Communications team from 20122019. His work captures the profound history of Montana’s hydroelectric system and its impact on the state’s development.

 Thompson Falls Dam began producing electricity in 1915 for the mines in Coeur d’Alene, Idaho. Today, the hydro facility generates 94 megawatts of electricity.

P O W E R E D UP

By Grace Jones

In late April 2024, a team of students from Cal Poly competed in the U.S. Department of Energy’s 2024 Hydropower Collegiate Competition (HCC), taking third prize for their work done to test the potential of converting Hebgen Dam to a hydroelectric generation plant.

Hebgen Dam is NorthWestern Energy’s only non-power generating dam in our hydro system. Instead of generating electricity, Hebgen fulfills its purpose by regulating water flow to the Madison-Missouri river systems, and therefore eight hydroelectric plants located downstream. According to the U.S. Department of Energy, less than 3% of the nation’s 90,000+ dams are used for electric generation. In this year’s competiton, students were tasked with developing solutions to add power generat-

ing infrastructure to existing non-powered dams.

After an extensive search across the western United States, the students chose Hebgen Dam because of its potential for conversion and the response they received from NorthWestern Energy’s hydro engineering team. Because the team of students was fairly inexperienced with some of the work their project would involve, they needed to work with a company that was willing to answer their many questions.

“After an initial meeting with Andy Welch, Jeremy Clotfelter and Carrie Harris, we were really excited to work with them and found them to be incredibly supportive over the course of the project,” said Cameron Brosnahan, a member of the Cal Poly team.

The biggest challenges Cameron and his team faced had abso-

Hebgen Dam on the Madison River is NorthWestern Energy’s only non-power generating dam in our hydro system.

Cal Poly

students look at the possibility of power generation

at Hebgen Dam.

lutely nothing to do with engineering. As the entire team was made up of mechanical and electrical engineering students, other aspects of their project tasks involving outreach, environmental management, regulatory compliance and economic analysis proved to be more challenging than expected.

“Overall, I think my biggest personal takeaway was how much of our ‘engineering’ project relied on things that weren’t engineering,” Cameron said. “You can have a great engineering solution for a problem, but there are so many surrounding aspects that determine a project’s success.”

Ultimately, the students’ initial predictions about Hebgen being suitable for hydroelectric conversion were affirmed, though the reason conversion has not happened were made clear as well. The nearest

powerlines to Hebgen Dam are 10 miles away, and building powerlines is expensive. This conclusion had been reached previously and was validated by NorthWestern Energy engineers Jeremy Clotfelter and Carrie Harris.

The Cal Poly team’s work on Hebgen Dam showed that while converting it to hydropower is definitely possible, there are some real challenges that explain why it hasn’t happened yet. Between the cost of building powerlines and the regulations involved, it’s clear that a successful project needs more than just a good engineering solution. By working with NorthWestern Energy, the students got a firsthand look at what it really takes to tackle a project like this in the real world.

Before working at NorthWestern Energy, Erin Madison was always curious about who put up the osprey nesting platforms seen across Montana.

“It was really interesting when I started working here to learn that we put those up and how important they are to help prevent power outages and keep ospreys safe,” said Erin, who works as a Content Development Specialist at NorthWestern Energy.

THE OSPREY

By Grace Jones

Erin’s interest in the company’s avian protection plan and osprey program grew over time, leading her to seek ways to raise awareness.

 Author Erin Madison at graduation in May.

New children’s book tells the story of NorthWestern Energy’s osprey program.

The capstone project for her master’s degree gave her this opportunity. The assignment was basically open-ended, with the main requirement being that projects had to tie into what she had learned in the Communications and Leadership Master’s program at Gonzaga University. Some students recorded podcasts, created video games or designed class curriculums. Erin decided to take advantage of the motivation and structure grad school would give her and finally write the book she had been thinking about for years.

“It had been something I’d wanted to do for a while — write a book about our osprey program –but it turns out, writing and illustrating a children’s book is time-consuming,” she said.

With the opportunity in front of her, Erin dove into the project with enthusiasm.

“I thought it was a great way to share with people who, like me, probably don’t know the story behind those platforms — but also to teach kids about wildlife and birds,” Erin said.

Creating a story and giving Oliver a voice, but also keeping the book nonfiction and educational was a challenge. In fact, when her nephew first read the book, his comment was that he wanted “more story and fewer facts.”

Implementing conflict with DDT and ospreys building nests on power poles, and then resolution with the ban of DDT and the creation of nesting platforms gave the story enough arc to be interesting, while also educating readers. Erin also used visually appealing graphics to keep readers engaged.

One of her favorite classes she took while getting her master’s degree was called Data Visualization, a course focused on taking data sets and making them visually interesting through graphs, charts and maps. After finding a researcher who focused on using these elements in children’s literature, Erin was excited to take what she had learned in Data Visualization and apply it to a children’s book.

Ensuring the information shared in the book was factual was also very important. While this may seem like a simple task, language mistakes make a big difference when one is deciphering the difference between fact and fiction. Erin was lucky to have help from many people who proofread her work and checked her facts. One person Erin was particularly thankful to have read her work was Dr. Marco Restani, Wildlife Biologist for NorthWestern Energy.

“In my first draft, I wrote that Oliver was ‘born’ in a nest,” Erin said. “Marco pointed out that birds are not actually born but are hatched. Having things like that pointed out was a huge help. I couldn’t have done it without him.”

Get a copy of “Oliver the Osprey”

“Oliver the Osprey” will be available in late 2024. NorthWestern Energy will distribute the book, free of charge, at events across our service territory and at our walk-in customer service locations.

SOUND THE SMOKE ALARM

By

J o D e e B l kca

Montana Red Cross launches Sound the Alarm Home Fire Safety Campaign with $25,000 NorthWestern Energy donation and volunteers.

The Montana Red Cross kicked off its annual Sound the Alarm home fire safety campaign in Missoula on Oct. 2 by canvassing central Missoula neighborhoods with NorthWestern Energy volunteers to spread the word about free smoke alarm installations on Oct. 19.

Sound the Alarm provides lifesaving fire prevention efforts to residents through free smoke alarm installation and home fire safety information.

Before canvassing the neighborhood, the Montana Red Cross accepted a $25,000 check from NorthWestern Energy to support disaster relief in the state.

Red Cross disaster relief focuses on meeting people’s immediate emergency needs caused by disaster. When disaster threatens or strikes, the Red Cross provides shelter, food and emotional health service to address basic human needs and assist individuals and families in resuming their normal daily activities independently.

After a derecho with gusts reaching over 100 mph ripped through Missoula in July leaving more than 40,000 people without power, Red Cross volunteers stepped in to help.

Red Cross teams worked with Missoula County to open a charging station at the Missoula Elections Center so residents without power could charge their devices, including critical medical devices. The facility also provided a cool place to escape the heat and offered shower facilities.

“NorthWestern Energy’s crews from across the state worked to restore service as quickly as possible, safely, after the Missoula storm, but some of our customers experienced outages that lasted several days,” said NorthWestern Energy Community Relations Manager Todd Rahr. “The Red Cross teams’ work to ensure the safety and well-being of our customers without power allowed our crews and support personnel to focus on restoring service.”

Red Cross said disaster response is a communitywide effort and appreciates NorthWestern’s support.

“We are incredibly grateful to our partners at NorthWestern Energy for this generous donation to support Red Cross disaster relief,” said Scott O’Connell, Regional Disaster Officer for the Red Cross of Montana, Idaho and East Oregon. “This gift helps us provide critical aid to families and individuals impacted by disasters like the Missoula windstorm and meet their most immediate needs such as food, shelter and clothing. NorthWestern’s commitment to making a difference in our communities is inspiring.”

The Red Cross also supports first responders, handles inquiries from concerned family members outside the disaster area, provides 40% of the nation’s blood supply and helps families access other available resources.

“The services and support Red Cross personnel and volunteers provide in the communities we serve are invaluable,” said NorthWestern Energy Director of Community Connections Rick Edwards. “We are honored to offer this donation to support their critical work.”

Learn more about the American Red Cross Montana Home Fire Campaign at SoundTheAlarm.org/Montana.

SUCCESS STORY ENERGY-EFFICIENCY

By Matthew Mangini

My name is Matthew Mangini, and I am an energy auditor with DNV/NorthWestern Energy. DNV works with NorthWestern Energy to offer energy-efficiency programs, including virtual or in-person Home EnergyChecks.

As the newest energy auditor on the team, I have been lucky to get to work with both Rich and Micah, two auditors who have been with the program for a combined 45 years. That kind of time with a company brings a lot of experience, and I have been learning all I can from these guys.

I have already experienced a range of different things in the field, including seeing firsthand the value we are providing customers even through a virtual setting in some cases. I recently had a great experience working with a customer, and, from the beginning of our conversation, Elizabeth was fun to talk with and full of personality.

I like to approach audits by spending a minute to build rapport and getting to know the customer a little. This puts them at ease and allows them to freely talk about any questions they had coming in. Elizabeth was excited to learn about all the different ways she could save money on energy by doing some simple and inexpensive weatherization. She also found a lot of value in the educational information and report she received. I was able to connect with her and go over the report, answering all of her questions.

While this was an exceptional customer experience, it paints a picture of the value and education this program brings to our customers and highlights the rewarding nature of working as an energy auditor. I look forward to getting to know more people in my community and around the state, challenging myself to bring them as much valuable information and energy saving recommendations as I can.

Increase Your Home’s Energy Efficiency with an Energy Assessment

The Home EnergyCheck and Home EnergySurvey are free services that help you understand how energy is being used in your home and where changes could be made to help you save energy and money.

• Home EnergyCheck:

 Virtual or in-person home energy assessment

 Help you understand the whole picture of your home’s energy usage, comfort and safety

 Comprehensive report

 Personalized tips and recommendations

 Free energy-saving products

• Home EnergySurvey:

 Quick online survey

 Easy-to-answer questions

 High-level energy assessment for appliances and equipment

 Report that provides energy-efficiency recommendations and tips

Sign up online at NorthWesternEnergy.com/EnergyCheck or call 800-823-5995.

A customer’s perspective

I am writing to highly recommend the energy-efficiency audit program at NorthWestern Energy. My experience with the program was outstanding. From scheduling to the actual audit to the report, my customer experience was stellar. The auditor was professional and built rapport quickly, making the process comfortable and informative. They educated me kindly on energy-saving measures and provided a detailed, comprehensive report that highlighted key areas for improvement and practical solutions. The insights and recommendations in the report were invaluable and easy to implement, promising significant energy savings. I have already been highly recommending this program to friends and would recommend it to anyone looking to improve energy efficiencies. As a first-time homeowner, the value this audit provided for me has been extremely helpful in planning the priority of my home improvement projects. - E.B. Love

NorthWestern Energy Home EnergyCheck

 Matthew Mangini, Energy Auditor with DNV/NorthWestern Energy.

UNDERSTANDING SOLAR PRODUCTION

By John Jones and Mitch Hagman

We receive frequent questions and concerns from solar owners. Production issues are at the top of the list – usually a version of, “My solar array isn’t delivering the energy I expected or what the solar company promised.” In some cases, conditions such as shaded panels are the culprit and correctable, while other impediments, usually weatherrelated, are not controllable.

This article will give an overview of solar production and its two primary factors: irradiance (sunlight) and panel efficiency. We’ll look at each factor separately and how they combine to convert solar energy into electrical production.

Solar irradiance

Solar irradiance is the energy source that powers solar panels. It is measurable using a solar energy meter, and its value is expressed in watts per square meter (W/m2). Irradiance on a solar array is everchanging, and maximum irradiance, also called peak sun, measures at 1,000 W/m2. Peak sun conditions for solar production require a direct, unobstructed link between the sun and the solar panel face, and they occur when the sun’s position and angle match the orientation and angle of the solar panel.

Peak irradiance is also called direct irradiance. Because of Montana’s latitude in the northern hemisphere and its seasonal day length differences, there is a seven-hour irradiance gain at the summer solstice (around June 20) compared to the winter solstice (around Dec. 21).

Diffuse irradiance refers to sunlight scattered by atmospheric and positional conditions, including clouds, wildfire smoke, and times when the sun’s position and angle do not match the solar panel’s face. Diffuse irradiance has enough power to energize solar panels - but at a reduced level. Standard diffusion influences include:

Clouds and moisture — Clouds fall into two general categories.

Type one includes higher, less-dense and often-intermittent white clouds. When white clouds are present, research indicates an average 50% reduction in irradiance. Type two comprises denser, low-altitude rain or snow clouds (gray clouds). Whether or not moisture is present, gray clouds typically reduce irradiance by 70-90%.

Inversions — Montana experiences both intermittent and protracted winter inversions, especially in mountain valleys or where there are water bodies. Depending on whether the inversion is ground-based (i.e., fog) or elevated, irradiance reductions are between 70-100%.

Wildfire smoke — Summer smoke incidences are common due to increased wildfires in the American West. Although research is limited, initial findings suggest a 5-30% reduction in irradiance, depending on the density and depth of the atmospheric smoke.

Panel orientation and angle – The Earth’s constant rotation and tilted axis impact daily and seasonal irradiance. The degree to which it influences solar production varies based on a specific array’s orientation and solar panel angle. The roof pitch (angle) usually determines the panel angle for fixed-mount roof systems. Fortunately, the average “clear sky” irradiance loss due to roof pitch mismatch on south-facing installations is less than 10%.

Reflective irradiance is worth mentioning to clarify a misunderstanding about irradiance gains from snow-covered surfaces adjacent to a solar array. Although snow reflection can add marginally to the total irradiance at the panel face, the gain varies. It does not “double” panel output. Instead, most reflective surges increase total irradiance by less than 10%.

Solar panel efficiency

Solar panels have a labeled efficiency rating, representing the panel’s effectiveness in converting irradiance into electrical current. Panel efficiency is variable and ranges per make/model from 15-25%.

The combined irradiance value and efficiency rating determine a panel’s electrical output. For example, when maximum irradiance (1,000 W/m2) strikes a panel with a 20% efficiency rating, the panel will produce 200 watts of power (1,000 x .20) per square meter of surface area. If the irradiance lowers to 500 W/m2, the 20% efficient panel’s output will decrease to 100 W/m2 (500 x .20).

Panel power ratings can be confusing. They are rated using solar industry standard test condition (STC) criteria. STC criteria designate the power output in model laboratory conditions (peak sunlight at 77 degrees Fahrenheit). The STC rating allows for accurate comparison between different panels. Still, because peak sunlight and operating temperatures are variable in real-world environments, actual output on most clear sunny days is about 80-85% of rated capacity.

Unlike atmospheric deficits, production losses at the solar panel level are often resolvable. The most prevalent production issue is shading by adjacent objects on all or part of the array. Full shade on an array reduces power output by 50% or more, and partial shade on a single panel within the array reduces the power output of the shaded panel and others connected to it. Removing shade sources such as trees is effective but can be costly or visually unpleasant. Fortunately, “add-on” devices, such as power optimizers, can help mitigate shade losses.

Panel surface blockage from elements has a similar impact as shading. Dirt, snow and ice are the usual culprits, but we’ve also seen substantial blockage on arrays from leaves, bird droppings and pollen. Production losses directly correlate to the density and size of the blockage. Panels with a light dust or snow scattering do not cause significant production

losses. In contrast, conditions like heavy snow or ice dams at the bottom of panels can chronically reduce production and damage the panel.

One final production variable we mentioned when describing the panel’s STC rating is solar cell temperature. Panels are more efficient at lower temperatures and lose some output when ambient temperatures exceed 77 degrees. When roof and array temperatures increase on hot summer days, solar cell temperatures can spike, and production can decrease up to 15%. Conversely, at temperatures below 77 degrees, production increases linearly. Panels can realize up to a 10% efficiency gain at an ambient temperature of 32 degrees.

In conclusion, it’s important to note there are other production losses within the system’s inverter and circuits. These are usually minimal (3-5% total), but a major production deficit can result from a defective component. However, solar irradiance factors and panel shading/blocking are the sources behind most shortfalls. Owning a solar array comes with a learning curve, and because of the sizable investment, ownership can include anxiety. If in doubt about your array’s performance, consult your solar contractor. You can also use the PVWatts production calculator at pvwatts.nrel.gov, input your system information and compare your production with the calculator’s estimate.

John Jones and Mitch Hegman have developed renewable energy curriculums and trained Montana solar installers, electricians, regulators and others since 2005. In line with the solar industry’s growth and technology changes, their portfolio includes more than 20 solar and energy storage courses and seven industry publications. Together with the Montana Electrical Joint Apprenticeship Training Center (MEJATC), they provide renewable energy education for Montana contractors, electricians and apprentices.

IN THE SPOTLIGHT

By Grace Jones

NorthWestern Energy helped Missoula Children’s Theatre upgrade its lighting to LED.

Missoula Children’s Theatre (MCT), an organization in Missoula, Montana, dedicated to enriching its community through the performing arts, is on a mission to transition all of its lighting to LED.

NorthWestern Energy partnered with MCT and First Security Bank to achieve one step in this mission — replacing the cyclorama or “cyc” lights at the theater. Cyc lights (pronounced “psych”) are the lights used to set the mood of the scene by illuminating the backdrop of the stage in different colors.

Previously, the lighting system at MCT had six cyc lights, each using 3,000 watts. This means MCT was running a total of 18,000 watts every time it used cyc lights in a production, which oftentimes last over 2.5 hours.

“That was a lot of energy output,” said Carlyn Schulzke, Development Director at MCT. “As we were looking for opportunities to improve the experience for our audience members and for reducing our energy costs, replacing the cyc lights was identified as a solution that would make a difference very quickly.”

The previous cyc system also produced a lot of heat, requiring the theater to constantly run the air conditioning to keep the theater comfortable for cast members on stage and theater patrons in the audience. This also contributed to the high electricity bills and reinforced the decision to replace the cyc lights.

With the new LED lights, MCT switched to five cyc lights in their system, each with a 200-watt LED bulb, reducing usage from 18,000 watts to 1,000 watts total. The new LED lights do not produce as much heat as the previous bulbs, significantly reducing the organization’s energy consumption.

Not only did the old lights consume a lot of energy, but they were also inconvenient and time-consuming to operate. The previous lights were just regular lamp bulbs, and in order to change the colors to set different moods, colored gels were used on top of the bulbs. Since the gels themselves were impossible to change mid-production, the depth and variety of the pre-determined color choices were limited. Switching to LED cyc lights with the built-in color spectrum also improved the safety for the lighting designers and production team members, reducing the need to use high ladders every time gels needed to be replaced.

The new LED lights have widened the variety of options in colors that can be used in shows because the new lights contain every color within the light itself. Lighting designers can even change the lighting with an app on their phone. With these new lights, MCT has eliminated the need for colored gels, improved the patron experience by creating a richer scene through the use of color and reduced its carbon footprint.

“We are incredibly grateful for NorthWestern Energy’s partnership with First Security Bank to invest in these new lights at MCT,” said Mike Morelli, Executive Director at MCT. “The difference on stage is remarkable, and the reduction in our energy costs allows us to use more of our revenue toward fulfilling our mission – empowering people through theatre education and the performing arts.”

The lighting upgrade has already made a significant impact by reducing energy costs and enhancing the flexibility of the production team. With this step, MCT is closer to achieving its goal of transitioning entirely to LED lighting, creating a more sustainable and dynamic environment for the community’s performances.

A Smile And A Can-Do Attitude

By Eric Thorsund

When Catherine Cox joined NorthWestern Energy a decade ago, she discovered the company’s strong volunteer culture, and since then Catherine has been a fixture at almost every company volunteer event. She is always quick to sign up when there is an opportunity to volunteer, and she shows up at every event with a smile and a can-do attitude.

Professionally, Catherine is a Senior Drafting Designer in Hydro Engineering at NorthWestern Energy, where she excels in her role and travels frequently to various hydro facilities. Despite her busy schedule, she always finds time to volunteer. Her contributions are wide-ranging, and each initiative she participates in holds special meaning for her.

One of Catherine’s favorite volunteer events is the annual Empty Bowls fundraiser. At this event, she helps serve soup to guests, an act she cherishes as it allows her to witness the community come together for a good cause. Empty Bowls, with its focus on combating hunger, aligns perfectly with Catherine’s belief in helping others in tangible, impactful ways.

Catherine has also been a key player at the Montana Folk Festival, where she has served as an information booth coordinator for the past three years. What started with a single volunteer shift 10 years ago has now blossomed into a large-scale operation under her guidance, with 50 volunteers managing four booths.

Catherine takes pride in creating and distributing schedules to ensure everything runs smoothly, and her organizational skills have made her an invaluable asset to the festival.

During the summer, you can find Catherine at Music on Main Butte, where she runs a booth that serves Shirley Temples to children every Thursday for seven

weeks. She’s been doing this for about five years, and the impact is clear — children in the local Walmart will often recognize her and thank her for the refreshing drinks. These small moments of gratitude are what keep Catherine motivated and connected to the community she loves.

Catherine’s passion for volunteer work extends beyond individual events. She coordinates a Butte 100 mountain bike aid station, providing racers with peanut butter sandwiches, water and sunscreen to help them power through the grueling event.

Thanks to NorthWestern Energy’s Charitable

 Catherine Cox, Senior Drafting Designer in Hydro Engineering at NorthWestern Energy, serves soup at the Empty Bowls fundraiser in Butte, Montana.

Catherine Cox makes an impact through volunteering.

Team Participation Grant, every time Catherine volunteers with at least two other NorthWestern employees, the company donates $100 for each volunteer.

Her roots in Butte run deep. Catherine grew up in the historic mining town and attended Butte Central High School. While she has lived all over the country, including, Alaska, Nevada and Louisiana, her heart has always been with Butte. Catherine’s family’s Irish heritage is a point of pride, and her sister once owned a popular Irish gift shop in town. This connection led Catherine to helping with AnRiRa.

Before joining NorthWestern, Catherine’s journey into volunteering began when her children were young, and the need for support in the classroom or on the field was constant. With four kids, she had plenty of

chances to get involved, whether it was chaperoning field trips, assisting with classroom projects or stepping in as a team mom. In Nevada, she served as the American Youth Soccer Association age group coordinator and coached soccer for her two youngest. Later, in Louisiana, she took on the role of Parent Club president for her son’s high school soccer team, continuing her dedication to supporting youth and community activities.

Whether she’s helping children, supporting nonprofits or managing large events, Catherine exemplifies the spirit of volunteerism. Her dedication, warmth, and leadership make her a true volunteer hero, and her contributions to the community are felt by many.

 Catherine Cox, left, picks up garabage during a community clean up event in Colstrip, Montana.

GROW GREENS

EVEN IN THE DEAD OF WINTER

By Amy Grisak

The weather outside might

be frightful, but you can still enjoy fresh greens –and even a few herbs and vegetables – by using tried-and-true growing methods and some nifty new technology.

The age-old practice of growing sprouts

According to the International Sprout Growing Association, sprouts have been grown for medicinal purposes in China for more than 5,000 years, yet their popularity didn’t expand worldwide until the mid-1900s.

During World War II, Dr. Clive M. McKay, Professor of Nutrition at Cornell University, identified soybean sprouts as an excellent source of vitamins A, C, and B-complex, and a food source that matures within five days and does not require sunshine. Its long history is a good reason to start raising sprouts at home.

Types of sprouts

You can sprout just about any seed, but there are definitely more popular ones, depending on what you’re looking for in terms of flavor and using them in recipes. Here are a few examples:

• Alfalfa – Light and crisp, alfalfa sprouts are some of the most popular to grow and are favorites for adding freshness to sandwiches and salads.

• Broccoli – Broccoli sprouts have a spicy flavor, similar to that of a radish, and they are excellent in salads.

• Fenugreek – A terrific and flavorful fiber source, fenugreek has a curry-like flavor for hot or cold dishes.

• Red Adzuki – Sprouts from these small, red legumes are delicious in stir-fried dishes or raw on salads for a boost of protein.

• Mustard – These are spicy and delicious sprouts that are terrific raw.

Word of caution when consuming sprouts

While sprouts are generally incredibly healthy, there is a risk of food-borne illness, primarily because salmonella or E. coli bacteria may be present. Plus, the method of growing sprouts in a warm, humid environment encourages the growth of these pathogens. With that said, experts advise caution to pregnant women or those with compromised immune systems.

Growing your own sprouts

To start your jar of sprouts:

1. Begin by thoroughly soaking the seeds. (Check the seed package to see how long it takes to soak the seeds, but it is usually around eight hours.)

2. Place three tablespoons of seeds in a quart jar and fill the jar

halfway with non-chlorinated water.

3. Shake or stir, then cover with a cheesecloth held fast with a rubber band, or better yet, screw on a sprouting lid – a mesh screw-on top that makes it easy to drain the water.

4. If you use a sprouting lid, tip over the jar until all the water runs out. For the cheesecloth, remove it completely and dump the seeds and water through a fine-meshed strainer.

5. After draining, rinse the seeds with fresh water and drain them again.

6. Now, the sprouting begins. Swirl the jar to allow seeds to stick to the sides, providing better air circulation. Some people tip the jar upside down and place it at an angle so excess water drains out, although keeping the jar on the counter covered with the cheesecloth or the sprouting lid works fine.

7. Rinse and drain the sprouts twice a day for the next couple of days. You can eat them when the sprouts are one-half inch long.

8. Once they reach the preferred size, it’s time to give them one last rinse and drain before storing them in the refrigerator. Place a paper towel in the bottom of the container to prevent excess moisture. Use them within a week.

The magic of microgreens

When you eat sprouts, you benefit from all of the nutrients held within the seed.

Microgreens are the next step in plant development, offering a different flavor and texture profile. Although you can use the same seeds for sprouting or growing microgreens, there are several differences between the two methods. Microgreens are most

often grown in a soil medium; plus, they take at least 14 days to grow to their desired size versus a few days for sprouts.

To raise microgreens at home, use a 2-inch-high (or taller) container with drain holes in the bottom and add a sterile growing mix. While there are kits to grow them, this is an excellent opportunity to reuse plastic containers from fruit or vegetables.

Add an inch of sterilized soil to the container’s bottom, then sprinkle the seeds on top. Press them into the soil, place on the lid, or cover the container with plastic wrap to maintain humidity. Set it in a warm location. The seeds don’t need light to germinate, but once they do, place the container in a south-facing window or put it under grow lights.

Place the entire container in shallow water to allow the seedlings to take up what they need from the bottom, reducing the possibility of plant diseases. Once the seedlings are 2 weeks old – and usually a couple of inches tall – it’s time to start snipping what you need to enhance salads and other dishes.

New-fangled hydroponic systems

If you want to grow more than sprouts and greens in the winter, look for a hydroponic garden system, such as the ones offered by Rise Gardens. With an app and thorough instructions, they provide everything you need to grow lettuce and other greens, cabbage, herbs, peppers, and tomatoes. Plus, the grow lights are energy-efficient LEDs. Harvesting everything you need for a fantastic, fresh salad in the middle of winter is remarkable.

This ingenious design supplies optimum light conditions and ideal nutrition. To start your winter garden, you just need to add water and the seeds packaged in special pods. Each week, you add water and nutrients, allowing the plants to grow to an optimum size in a small space.

There are several sizes of hydroponic systems, including some small enough to keep on your counter, close to where the food preparation happens. Others are self-standing and require more space.

Gardeners with an itchy green thumb in the winter can find plenty of ways to grow fresh food long before it’s time to plant the spring garden. Pick the method that works the best for you or incorporate all three to enjoy healthy homegrown produce whenever you want it.

Amy Grisak is an avid gardener and writer. Her writing appears in everything from the Farmers’ Almanac to Popular Mechanics, along with her books, “Nature Guide to Glacier and Waterton Lakes National Parks” and “Found Photos of Yellowstone.” Amy lives in Great Falls, Montana, with her two sons and her husband, Grant, who is a biologist with NorthWestern Energy.

 Sprouts grow in a jar.

 Microgreens are fast growing and very nutritious. They take about 14 days to grow.

NORTHWESTERN ENERGY Benefits News

For employees and retirees

New Benefits Department badge

During summer 2024, NorthWestern Energy Interns Avery Haag and Morgan Immel worked with Graphic Designer Cassie Scheidecker in Corporate Communications to develop a badge for the Benefits Department. Part of the brand development included designing the badge, which you’ll notice on this page. When you see the badge, you’ll

know that the communication includes important information about your NorthWestern Energy benefits. The badge includes the theme “Investing in You, Powering Our Future.” The brand reflects the outstanding value of the benefits that NorthWestern provides to employees –past, present and future.

New Retirement Savings Plan withdrawal options

The NorthWestern Energy 401(k) Retirement Savings Plan is expanding the withdrawal options for retired employees with a balance in the plan. Beginning Jan. 1, 2025, retirees with a balance under the plan will have the option to set up periodic withdrawals for a small one-time set-up fee and/or to take more frequent ad hoc withdrawals at the current $25 per withdrawal fee. Prior to this change, retirees were limited to one distribution per calendar year. This change will help retirees continue to leverage the low fees charged under the plan and keep money invested in familiar funds while allowing access to their money when they need it.

Avery Haag Morgan Immel

New Employee Discount Program

NorthWestern Energy employees can now find discounts on travel, gym memberships, dining, electronics and more through PerkSpot. The PerkSpot discount program is a one-stop-shop for thousands of exclusive discounts in more than 25 different categories. You can search for discounts based on your location or by specific brand. You can even make recommendations for businesses that should be included. Learn more at NorthWesternEnergy.com/PerkSpot.

Hinge Health and Livongo

Over the last few years, the Benefits Department has added several new features to the benefit plans, which will be highlighted in future issues of Bright magazine. Two benefits available to people covered under the early retiree or active employee medical plans are through Hinge Health and Livongo.

Hinge Health provides interactive services to help with musculoskeletal issues. Hinge Health works with individuals to develop a personalized plan and provide ongoing coaching to assist with preventing and healing from joint related injuries and to prepare and rehabilitate from surgery. To learn more call 855-902-2777 or go HingeHealth.com/NorthWesternEnergy.

Livongo is a company that specializes in assisting people with managing prediabetes and diabetes. Livongo provides personalized coaching for people with hypertension and for those with diabetes, Livongo provides a meter and unlimited strips and lancets. You can learn more by texting GO BCBSMT-HEALTH to 85240. You can also contact Livongo by phone at 800-945-3455 or through the web at Livongo.com/BCBSMT-HEALTH/register, use registration code “BCBSMT-HEALTH.”

TEA & HARRISBURG, South Dakota

By Alissa Byrd

If you know your way around the Sioux Falls area, chances are you’ve come across Tea and Harrisburg, located to the southwest and southeast of the city. With all the growth happening in and around Sioux Falls, it can feel like one big area. If you’re in the neighborhood and looking to take a breather from the city buzz, why not check out Tea and Harrisburg next time you’re in town? These two towns, closely connected to Sioux Falls, have transformed into cozy suburbs with small-town charm.

Founded in 1906, Tea got its name in a quirky way: During a town meeting, someone proposed taking a “tea break” before getting back to

discussing what to name the city. Pretty neat, right? As a fun bonus, Tea is also tied for first place in having one of the shortest town names in the United States, according to the latest U.S. census

Just a short distance (three miles south) from Sioux Falls, Harrisburg is a cozy town that’s growing quickly, now home to around 6,700 residents, according to the 2020 census. Named after the local post office, the town experienced gradual growth as settlers and businesses were drawn to the area. Over the years, Harrisburg has evolved into a thriving community with a growing population.

Coffee, caffeine, and ZOOKS, please! a must-visit spot is ZOOKS Coffee Bar. This locally owned establish ment offers a unique coffee experience, from its heart-shaped split-cup drinks to specialty beverages like the Lucette (Lav ender Honey Latte) and Buzzed Energy Drinks. Whether you prefer a cozy sit-down experience or a quick drive-through option, ZOOKS Coffee Bar is sure to delight your taste buds. 815 Gateway Lane. zookscoffeebar.com.

Shop around – As you visit ZOOKS, make sure to pop into Lauriebelles, right across the street. This boutique offers really cool and trendy women’s clothes that’ll be perfect for your wardrobe or make a great gift! 820 Gateway Lane in Tea. lauriebelles.com

A-maze-ing – Get lost in the corn at Heartland Country Corn Maze, located southeast of Harrisburg. Explore the 11-acre life-size maze, carved out of towering corn stalks, for a classic Midwest adventure that you simply can’t miss! 27455 S.D. Highway 11, Harrisburg. heartlandcountrycornmaze.com

Enjoy the fall festivities –

Spend a few hours at the Country Apple Orchard Fall Festival during the fall season. Enjoy more than 20 attractions including the Funny Farm Petting Zoo, apple cannon range, food trucks and candy apple snacks. Open every Friday-Sunday in September and October, it’s the perfect family day out! 27249 S.D. Highway 115, Harrisburg. countryappleorchard.com.

Reach for the sky – Ready to try something on the adventurous side?

Check out Air Madness Trampoline Park in Harrisburg. You’ll find a Zero Gravity Main Court, ninja course, laser maze, dunk courts, rock climbing, ultimate dodgeball, two-story rock-climbing face-off wall and more. 310 W. Industrial Road in Harrisburg. airmadness.com.

Fuel your day – A longtime favorite of mine, Daily Clean Food and Drink has a menu that offers clean food options for every lifestyle. Whether you prioritize health-conscious meals or simply crave delicious, fresh, locally grown food, this place has it all. Start your day with the Sun Salutation smoothie and the Loaded PB&J Toast made with peanut-coconut butter, fresh berries, granola and agave. Stopping in the summer season? Try my all-time favorite, the Strawberry Fields salad and enjoy sitting outside on the patio. From handcrafted burgers and scratch-made pizzas to acai bowls and an entire breakfast menu, there’s something for everyone! Give it a try if you’re in the area! 6215 S. Western Ave. in Sioux Falls. dailycleanfood.com.

Take a walk on the wild side – About 30 minutes south of Harrisburg, Newton Hills State Park features a narrow strip of rolling hills and forest. Keep an eye out for deer, turkeys, marmots, rabbits, foxes and other animals. Better yet, seek the buried treasure and robbers’ hideouts that local legend says can be found in this dark forest surrounded by open prairie. 28767 482nd Ave. in Canton. gfp.sd.gov/parks/detail/newton-hillsstate-park.

Unwind and get some fresh air – Spend the afternoon outside at Tea City Park, located at the corner of Main Avenue and Brian Street. You’ll find a playground, basketball courts and a fishing pond. There’s also a ¾-mile bike path around the park. If you visit in the summer, plan to take a ride on the waterslide and a dip at the city pool. Whether you’re relaxing before your next activity or winding down after a day of exploration, it’s a perfect spot to enjoy some time outdoors.

Serving Tea and Harrisburg

NorthWestern Energy is excited to bring commercial and residential natural gas service to the quickly developing Tea and Harrisburg areas. The main gas extension project in the area began in the early 2000s, followed by a significant expansion in 2015. NorthWestern is proud to be a part of these communities and the trusted regional natural gas supplier to the area.

As part of NorthWestern Energy’s long-term commitment to Tea and Harrisburg, NorthWestern has been at work for nearly a decade, making natural gas available to homes and businesses still reliant on propane and other energies. Recent work has concentrated on the Bakker Crossing development and along 271st Street east of Interstate 29.

For more information, visit NorthWesternEnergy.com/ SDNaturalGas.

EARL GREY CAKE

with Orange Cream Cheese Icing

The town of Tea, South Dakota, has strong ties to the beverage of tea. When the town grew large enough that it was decided a post office was needed, the townspeople met to come up with a name. The heavily German community took a tea break during the meeting, and Tea ended up as the chosen name.

In honor of affinity for tea held by Tea’s earliest residents, here is a recipe for Earl Grey Cake with Orange Cream Cheese Icing.

INGREDIENTS

For the Earl Grey Milk

1 Earl Grey tea bag

1 cup half-and-half

For the Cake

1 ½ sticks salted butter, room temperature

2 cups granulated sugar

2 tablespoons canola oil

3 large eggs, room temperature

½ teaspoon vanilla

1 ¼ cups all-purpose flour

1 cup cake flour

1 teaspoon baking soda

¼ teaspoon salt

⅔ cup steeped, hot, Earl Grey Tea

⅔ cup homemade Earl Grey milk

For the Orange Cream Cheese Icing

8 ounces cream cheese, room temperature

1 stick salted butter, softened

3 cups powdered sugar, sifted

orange zest to taste

½-1 teaspoon orange extract to taste

DIRECTIONS

For the Earl Grey Milk

Using a small saucepan, heat the half-and-half until hot and steamy. Then remove saucepan from heat and add tea bag. Once cooled, transfer into a mason jar. Store overnight in the fridge.

For the Cake

1

2

Preheat oven to 350° F. Butter and flour two 9-inch round cake pans. Line the bottom of the cake pans with parchment paper rounds.

Using a small saucepan, heat 1 cup of water until boiling. Remove saucepan from heat, and steep one bag of Earl Grey tea and set aside. Loosely cover the top of the saucepan.

3

Cream the butter and sugar on medium to medium-high speed for 4 minutes. Drizzle the oil into the bowl on medium-low speed. Once incorporated, turn the mixer back to medium speed for another 1-2 minutes.

4 Add eggs one at a time, briefly mixing batter on medium until smooth, scraping the bowl after each egg addition. Mix in the vanilla.

5

In a separate bowl, sift the flours, baking soda, and salt. In a glass measuring cup, whisk together 2/3 cup Earl Grey milk and 2/3 cup hot tea.

6

On low speed, alternate adding dry ingredients and the Earl Grey mixture. Scrape the bowl, mix on medium speed for a few seconds.

7 Pour batter into the prepared pans. Bake for 20-25 minutes. Cool pans for 10 minutes then turn out the cake. Allow to cool.

For the Orange Cream Cheese Icing

1

2

Mix the cream cheese and butter on medium speed until there are no lumps and the consistency is smooth.

Mix in sifted powdered sugar, 1 cup at a time. Add orange zest and orange extract and mix until smooth.

For the Cake Assembly

1

Place a large dollop of icing on top of the first cake layer and spread evenly. Place the second cake layer on top of icing. Place another large dollop of icing onto the cake, smoothing the top.

2 With the rest of the icing put an even layer of icing around the cake. This cake is intended to be semi-naked, so as you scrape the excess icing off the cake, bits of the cake underneath will be exposed. Store cake in the refrigerator for at least 2 hours before serving.

PROVIDING RELIABLE POWER

While power outages are unavoidable, we are dedicated to keeping the disruption to a minimum. In 2024, through the third quarter, our customers, on average, experienced fewer than 123 minutes of outage time, including outage time for major storms. This represents 99.985% reliability and first-quartile performance compared to our industry peers.

We monitor and measure the frequency and duration of outages through industry-accepted performance standards. The data below exclude major event days.

SAIFI

(System Average Interruption Frequency Index)

The number of sustained outages (a power outage lasting longer than five minutes) experienced by the average customer in a year.

SAIDI

(System Average Interruption Duration Index)

The total time of sustained outages, in minutes, experienced by the average customer in a year.

CAIDI

(Customer Average Interruption Duration Index)

The average time required to restore service once a customer experiences an outage.

ASAI

(Average Service Availability Index)

The percent of customer hours that service was available throughout the year.

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Where does your energy come from?

Our electric portfolio includes a balanced mix of safe, reliable, affordable and clean energy. At NorthWestern Energy, our goal is to provide our customers reliable energy at the lowest long-term cost. We do this through a combination of carbon-free resources, including hydro, wind and solar, and traditional thermal resources.

NORTHWESTERN ENERGY 2023 ELECTRIC GENERATION PORTFOLIO

DO YOU RECOGNIZE THE LOCATION OF THESE PHOTOS?

Do you recognize the location of any of these photos? Send us your guesses to be placed in the drawing for a prize. Guesses should be specific, such as naming a feature in the photo or giving the exact location.

Send your guesses to bright@northwestern.com. Be sure to include your name, mailing address and phone number so we can contact you if you’re a winner.

MONTANA

SOUTH DAKOTA

Answers from the Community issue

Montana: More than 30 readers correctly identified this photo of downtown Philipsburg!

South Dakota: About a dozen readers recognized White Lake, South Dakota.

Nebraska: Several readers recognized the Grand Theatre in Grand Island, Nebraska.

Eight readers were able to correctly identify all three photos! Of those we drew these three winners:

Linda G. of Kearney, Nebraska Mirranda S. of Great Falls, Montana

Jeff C. of Mount Vernon, South Dakota

Street

Butte, MT59701-9394

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