The game has new rules.
Are you ready?
Minimalist and simple
For a paperless bank
Volume and mobility
Simplicity Rule#3
Can it be simpler?
p.36
Call and close, don´t sign
M
Communication at the root of business
A B E V I L
W d. e ng ha c e av h s ule r e Th
Managing every cent Rule#2
Emotions
Are you extracting the juice? p.26
Helping businesses grow
If the client won’t go to the mountain...
p.48
Time Saving
A healthy heart, fat free
Will you move faster?
Flawless technology
Specialized credit
Rule#4
G N I K N A
Rule#1
Into the 21st century
Are you closer? p.16
Executive’s View
Become a part of their lives
DO
p.60
Building the future
! me a g
Our Skills More than words
o et m lco We
w ne e l ho aw
Unfolding the benefits
%
Live Banking
Novabase LiveBanking
6
Transform banking into a simple day-to-day context based integrated activity, that delivers happy experiences.
Be part of their lifes. 7
Novabase LiveBanking
Executive’s View LiveBanking: becoming a part of their lives We have recently felt how much technology revolutionized the way we live. Can technology also transform the way people do banking? We find good reasons to think so.
Nuno Fórneas Head of Financial Services industry
8
Executive’s view
There is a new kind of customer, one who is used to demand more: More convenience, more choice, more availability and more speed. In return, when satisfied, he is capable to invest greatly in the interaction with a platform, a service or a brand. Most financial institutions are yet to find how to respond to this new kind of customers. This is where the need for new business rules kicks in. The traditional loyalty that linked us to a branch or an account manager tends to be lost with digital relationship emergence. But here is precisely where the opportunity lies. The use of technology to create a new level of involvement with customers. Financial institutions are particularly empowered to do so. The information volume detained allows them to go further and deeper in knowing each customer and in customizing their offer, making it infinitely more relevant. Instead of an undifferentiated, commoditized service, a bank customized “by me”, “My bank”! Is this feasible without a cost explosion? Technology presents itself as an invitation, not an obstacle. Especially as long as it grows into its new role, not only of implementation, but above all, transformational. Today, the bulk of IT investment goes into the “hygienic” activities of aftersales back-office. Should it not serve also to attract and retain? To adjust the management of this business to the new rules of the game?
9
Novabase LiveBanking
The first step is to understand what makes the customer happy and here the growing arsenal of social tools can help a lot. One of the new rules is that the entire relationship between the financial institution and its customer is changing, with new relationship management means, new channels, new working ways, that enable a bank to be much more flexible and much closer to customers, a bank that is always available. Then, it should be confident to look out, learning from other sectors who dared to revolutionize their business models. To transform your market presence, your positioning. To build up new amazing partnerships. Integrating new groups of services into our daily lives. Multiplying free benefits, to win - much more – in cross-selling activities. Rewarding a more mobile consumer’s loyalty, that clings less and less to place and time, who is more demanding. All these uprisings and revolutions resulted in viable and much more sustainable business models. The financial industry will be no different. There are obvious intersection spaces, such as payments, ticketing, retail and telecommunications, yet the Gold Pot is always beyond the obvious, it takes vision, willingness to risk and endurance to failure. The moment asks for putting aside, for an instant, the economic rationality and welcome emerging ideas with open arms, allowing an open mind approach to ideas that may seem absurd, at first. Technology, again, is not a barrier. It is the tool to test, fail, test and fail again, quickly and with very low cost. Until what seemed impossible becomes, as we have seen many times before, another innovation we can no longer live without.
10 10
Executive’s view
11 11
Novabase LiveBanking
Like life. Life is always changing. Can we help it change always for the better? This is what technology is all about. And this is why, at Novabase, we never lose sight of people’s everyday life. How do they do things? How could they do it in an easier and more pleasant way? How can we help? We believe, by the way, this is the only way to build the future. No matter how ambitious the vision, paying close attention to real people’s real needs is our starting point to get there.
12
Like life
Hello! I´m Alice! I´m a busy mom, soe i don´t have timnk! to go to the ba y I really need m bank come to me.
13
The players: real people, real needs. ly Car
sĂŠ Dr. Jo Leal
p Phili
es m a J art Sm
sy u B . Mr
Alice
15
Novabase LiveBanking
Rule #1: Presence
Are you closer? Not so long ago, for every service there was a right channel. If you wanted books you’d go to a bookshop. For financial services you had to go to a bank. How things have changed! Now we don’t have to go to the bank – the bank comes to us. The norm is to be available everywhere, all the time and in different ways. Wait at the counter or go on-line? PC or mobile? Telephone or e-mail? Right now or late at night? The client wants all options open. Rather than a multi-channel approach – today omnichannel is the correct term. The challenge is to make sure diversity does not mean dispersion. To interact on all platforms but with a single voice. A voice that means familiarity, comfort and confidence to the client. Rather than to be everywhere, the challenge is to be close by. With the assistance of technology, this is the path that will lead banks further.
16
Helping businesses grow
If the client won’t go to the mountain...
Into the 21st century
Hello, my name is José and my business is my life. I need a bank always by my side, that saves me the time!
Clients insight
Are you extracting the juice?
Rule#2
Are you closer?
Rule#1
M
17
Executive’s View
Become a part of their lives
DO
Live Banking
Novabase LiveBanking
Case in point:
Into the 21st Century We revolutionized the relationship between one of the largest banks of Angola and its clients. Through business systems and information technologies, including innovating solutions for customer relationship, we provided tools and financial products that made this bank more agile and efficient. A transformation towards modernity that allows it to launch leading products and services into the market.
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Are you closer?
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Novabase LiveBanking
my y l i k c Lu here s i k ban lp me! to he home I’m at can’t and I e... leav
20
Are you closer?
Our solution:
If the client won’t go to the mountain… For decades, banks were focused on making their branches obsolete. Nowadays, with ATMs and online banking, one has few reasons to leave the house and wait in line to make a transfer or a deposit. For clients and banks, this brings plenty of advantages – but also a problem. If remote interaction is perfect for many banking operations, for others a human touch is still fundamental. And it is particularly so for value-added services, i.e. those with the greatest growing potential. The problem is how to combine the rationality of a streamlined branch network with the ability to be close to the client when necessary. The answer is in technology: if the client won’t go to the branch, the branch must go to the client. At home, at the office, at the coffee shop. And it goes complete, with all functionalities, authorisations and security – in the bank manager’s tablet. With the bank in a tablet, a new channel is born, which is more effective and has the flexibility to grow along with the market. And to be closer to the client, his wishes and reactions. And for the client, the benefits are comfort and simplicity. Documents are no longer “paperwork”. With a photo and a digital signature everything is settled immediately. With this new channel, Novabase condenses its large experience with financial services – from infrastructures to frontend, including integration, compliance and safety – into a solution that provides banks with a new leeway. And a new space to grow.
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Novabase LiveBanking
Não se e, ufvcoouutrmseeret eO licoen,sI’igll o ee! Ac heors tyroautatm de tudo.
Alice
One moment, one channel, one tool. From Advisory to Signature.
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Alice
Are you closer?
People trust the ones who are closer to them. A paperless but secure relation.
Integrated with your life. Present in many forms. Where and when you need it.
23
Novabase LiveBanking
Case in point:
Helping businesses grow We supported the rapid expansion of the network branch of a Mozambican bank. We set up the infrastructure and helped to communicate, to increase proximity to its customers. In a sustained growth, fast paced yet flawless. Closer. Simultaneously, from our Agile Center located in Portugal, highly qualified professionals accompany this IT infrastructure, 24 hours a day, 7 days a week. We are able to anticipate and prevent potential problems and guarantee the maintenance and upgrade of the platforms. Maintaining the infrastructure permanently updated and adjusted to the reality of the bank. We are with the client, always. Even from a distance.
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Are you closer?
25
Novabase LiveBanking
Rule #2: Awareness
Are you extracting the juice? A bank’s biggest assets are not necessarily those in its vaults. One of the most valuable, for example, is what the bank knows about its clients. It’s an asset which grows with each interaction. And that technology is making even more precious. Habits, behaviour patterns, family situations, plans. Every information about the client can be analysed, correlated with demography or the economic context and then turned into useful knowledge – at the service of the very same client. With this data pool the bank is able to offer solutions with greater accuracy and relevance. It can forecast, anticipate, manage the relationship. And help the client do the same with his financial affairs. From a simple supplier of services, the bank becomes an advisor. Generating income, of course. But more than that, multiplying the trust which is, after all, its most valuable capital.
26
Can it be simpler?
Call and close, don´t sign
Communication at the root of business
Managing every cent
Emotions
Are you extracting the juice?
Rule#2
I hope my bank contacts me!
Rule#3
Helping businesses grow
You
27
Novabase LiveBanking
Emo 28
Are you extracting the juice?
tions We were designed to be happy. That’s why, for us, form should follow feeling. Because we believe technology exists to make people’s lives simpler and happier. And every solution built, should start with empathy. With finding out people’s needs, desires and emotions. Understanding how our clients, and their clients, feel. Putting people at the center of solutions.
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Novabase LiveBanking
Case in point:
Managing every cent We help families save. We developed, for a Portuguese bank, a solution where, from a simple account statement, it is possible for the clients to manage their personal expenses. It allows them to gain more control over their finances. It’s easy, intuitive and accessible. It does what we like to do best: place technology at the service of people and their needs.
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Are you extracting the juice?
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Novabase LiveBanking
Hello?
32
Mr. Phillip? Good morning!
Are you extracting the juice?
Our solution:
Communication in the root of business We set up state of the art contact centers, from its root. From process design to networks infrastructure. From phones supply to operations management. With proprietary platforms, such as One Contact and One Workforce, which enables real-time monitoring, we integrate any platform with the unique reality of each client. Our solution not only reflects our specialization in this business area, but also a unique experience in both banking and telecommunications. Everything to guarantee our commitment to our customers: That whatever their size is, they can now manage integrated communications with their customers, with voice, email and instant messaging. But above all, to ensure that the bank has in its power, the tools, powerful and simpler, that allows it to connect people to the information they need, anytime, anywhere. That’s where the root to a strong relationship starts developing. And the bank sees their customers’ satisfaction grow.
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Novabase LiveBanking
Our solution:
Call and close, don’t sign Imagine that your account manager calls to introduce you to a financial product. You’re interested, she promises to send you the papers to sign and that’s it: deal closed. Right? Well, almost. Because when the papers arrive you’re busy and don’t sign straight away. It gets left until later... and later. And there goes the sale. Now, imagine the same situation – only this time without the papers to be signed. On her desktop the account manager has a “call and close” solution from Novabase. As soon as she notices your interest she proposes to formalise the sale immediately. With your authorisation and just one click the call is recorded and your identity confirmed. A dynamic script guides her through all of the steps to validate the recording. At the end, the audio file is automatically labelled and attached to the file. And that’s it: the contract is done, all on the telephone. Everyone wins. The client purchased what he wanted quickly and without paperwork. The salesperson improved her success rate and never even had to leave her usual sales application. The financial institution reduced its costs and bureaucracy. And after a while the efficiency of the sales team will have increased by up to 30%, improving sales and cross-selling. Drawing from its experience in telecoms and business processes, with this solution Novabase brings together the best of both worlds in a solution which makes buying or selling on the telephone quicker, smoother – and, best of all, much more effective.
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Are you extracting the juice?
35
Novabase LiveBanking Livebanking
Rule #3: Simplicity
Can it be simpler? It’s an old paradox: nothing is easier than making things complicated. Simplifying things – that’s complicated. Especially for a bank, which manages millions of accounts and has to ensure that even the simplest operation is totally secure and error free. Transforming this degree of complexity into a simpler day-to-day life for clients is a challenge for the banks. Fortunately, it’s being achieved – with the aid of technology, which is radically simplifying banking operations. New 100% digital processes reduce the steps involved in each operation and eliminate tons of paperwork. The information necessary is made available at the right time, speeding up response. Relations with the client become more flexible with new certification and security solutions which validate the transactions on any channel. As well as saving time, manual labour and bureaucracy, the bank becomes more mobile, more agile and gives a better service. And the client enjoys a better quality of life. Simple, isn’t it?
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Hello, I´m Mr Busy. I´m always nk connected to theneba ed I where I work. solutions to improvde our efficiency an our clients’ satisfacion!
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Novabase LiveBanking
Simp 38
Can it be simple ?
licity The simplest way to achieve simplicity is through thoughtful reduction. When in doubt, should we reduce? When it is possible to minimize a system’s functionalities without penalty to the user, simplification is achieved. Eliminating paperwork, unnecessary steps and touch points, we eliminate complexity. And with it, the feeling of being lost. Reduction bring us comfort, familiarity, security. It makes us feel like home.
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Novabase LiveBanking
Our solution:
Volume and mobility
Global experience in Payments Our broad experience goes beyond implementing payments processing systems. From the management of the largest database in the country, to the redefinition of a global payments architecture.
International payments The complexity of SWIFT’s and internacional payments systems, involves the need to integrate multi-equipment and multi-system payments processing, with fraud prevention, in a multi-protocol reality.
IBAN
Our experience allows us to implement a technically efficient solution, while reducing the risk associated with its use. Thus, preparing our clients to face this global challenge.
That we put to use, in our goal is to simplify your dayto-day banking operations.
Mobile payments
Swift: code
From payments integration with banks back-office solutions, to the challenges of intensive processing and electronic images exchange between banks. Our collaboration in a multitude of challenges, built our extensive know-how.
Mobile users already double bank account owners. And mobile payments will be the major source of growth in the worldwide number of transactions. With a significant number of innovations being pushed to the market like NFC, mWallets or QR Codes, mobile is becoming the center of the bank’s IT universe. Novabase has already developed a P2P solution, and with our unique mix of experience in banking, ticketing and telecom markets, we can bring fresh perspectives of these alternative payments methods. Helping you to catch this wind.
Case in point:
Dimension and Agility
For anyone visiting Portugal, one of the good surprises (besides the “Pastel de Nata”) is the ease of finding an ATM on every corner. Portuguese are the Europeans with the highest volume of card payments. No wonder they have one of the world’s most advanced electronic payments systems. The Portuguese Payments System, as one of the major payments processor in Europe, manages 14,000 ATMs, 274,000 POS terminals, 19 million cards, online payments and phone payments, check clearing and cards. When it reaches this scale, the question is: how do you keep the pace of innovation that made this an international reference? How can you maintain a system with more than 25 years, always one step ahead of customer expectations? The answer: with competence - and a good technology partner. Throughout these years, our client could count with Novabase expertise. With a quick response even in large dimension and high risk projects, Novabase has provided a broad, large scale, yet flexible support to its customers. Just as they did, to their customers, turning this into one of the most reliable payments system in Europe.
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Novabase LiveBanking
Case in point:
For a paperless bank
42
Can it be simple ?
Being a bank with over 1000 branches and numerous service brings advantages - but also challenges. One, is dealing with 600 types of forms - which, up until now meant a pile of paper and manual work for one of the largest Portuguese banks. To release him of that burden was Novabase’s challenge. And what a challenge. Migrate to digital support all of the legacy information. Automate workflows and integrate business applications. All, of course, with the most absolute reliability and safety, as these are critical processes to the branches. And fast. And so we did! At a pace of 700,000 documents per month, in four months the project was complete. We set up a factory for the dematerialization of forms. We created mechanisms of secure distribution to all branches, in Portugal, Europe and Latin America. Covering the documentation of all business applications, this paperless solution has transformed the bank into a more integrated and agile institution. With each business area self-sufficient to manage their own processes, drawing and publishing forms. Being a major bank has advantages and challenges. And without the weight of thousands of papers, thanks to a project that IBM itself considered as a world reference, it’s easier to be left only with the advantages.
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Novabase LiveBanking
Our solution:
Minimalist and simple
On one hand, a highly competitive and regulated business environment, with an increasing cost pressure. On the other, customers that require answers right here and now, in any support they favor. And at times still demand personal advisory. Between these two challenges, the bank has to reinvent itself. It has to be everywhere, with a more focused and faster response. And with much less cost. Complicated? With Novabase solution to a leaner bank, not really.
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You
Can it be simple ?
BANK
Dematerializing banking processes and services, our solution helps to eliminate, or radically reduce the backoffice. With this, the bank can achieve tremendous savings, while the client wins faster responses. And opening an account, for instance, is done in minutes, rather than days.
ARQUIVO DIGITAL
Another benefit is mobility - the bank can come to the client wherever he is. An account manager with a tablet takes the full branch with him. Shoots customer documents for the process and, with a card reader validates his identity. Digital forms fill up automatically and contracts are signed directly in the tablet. All fast, secure, paperless. This lean solution is agile even in its implementation. Its 3 application layers are agnostic to the front-end and back-end technology, allowing a seamless integration with any legacy system. Robust and scalable, its operation is, above all, simple and intuitive for the user. As it should be. 45
Novabase LiveBanking
Case in point:
Flawless technology Few businesses depend as much on technology as a bank. When managing data is managing money, flawless information systems are a matter of survival. But it turns out that technology is not the business of the banks. If the proper bank management brings, by itself, many challenges, when you join in the challenges technology bring us… it’s a dangerous overload. Thankfully this is not necessary. Novabase’ managed services, gives you the certainty that technology works exactly as expected. Conceived as an ongoing service, our Managed Services offer provides planned maintenance - corrective, normative and evolutionary - with real management models. You applications are proactively managed. Scheduling Digital Signage, for example - which advertise is shown in each screen of each agency - is no longer a concern. And in Novabase’s Agile Center, your systems have remote monitoring, 24 hours a day. Additionally, a local support center ensures assistance if communications break. And local technicians quickly resolve any incident. Our Managed services are born of a long experience in systems design and implementation. Certified by global partners such as CISCO, Novabase knows how to define efficient architectures and communication models, who then save a lot of money in the details. With a broad view, that goes from core applications to communications, we transform day-to-day management into simpler and more flexible operations. And our customers know that we present, by their side, long beyond any system implementation, to ensure constant support. With this structured support, our managed services are even safer and simpler to adopt. Giving you the peace of mind to focus where you’re needed: in the performance of your bank.
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Can it be simple ?
47
NovabaseNovabase LiveBanking LiveBanking
Rule #4: Flexibility
Will you move faster? Who said that banks have no heart? The truth is, in all of them there beats a powerful muscle which pumps around the system a prodigious amount of data. These are technological infrastructures which are impressive for their size and complexity. But this is also their weak spot. Accumulating the know-how and investment of decades, the technological heart of these banks gets easily somewhat rigid – becoming a burden when the time comes to speed up operations or to innovate. Or at least that’s how it used to be. Because today, even a bank’s imposing heart is beginning to get more flexible. New methods for the consolidation and maintenance of systems are reducing complexity and costs. New tools for collaboration facilitate the sharing of information, simplifying the operation. And giving back to banks the agility to fulfil the wishes of their customers. The heart is still beating strongly. But it never misses the pulse of a market in constant change.
4848
Hello I´m Carly! I´m always nk counting on my ba e to help me solv my problems, not become one!
Novabase LiveBanking
Case in point:
A healthy heart, fat free At the heart of the bank are its core systems. The same systems that keep the bank’s pulse beating, usually supported in a platform that integrates the bank’s architecture with its core business applications and customer data. Hence, the importance of keeping these systems simple, fat free, without disruptions in its operations. Specialized in the maintenance of theses platforms, and focused on the bank’s needs to enable a rapid adjustment to new market conditions, at Novabase, we’re prepared to meet those needs.
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Will you move faster ?
With key partnerships with reference suppliers, we can ensure the maintenance of the bank’s core applications, supported on any of the market’s main bank platforms. Because, the way we see it, our role is not to transplant a new heart to your bank. It’s to ensure that, whether you are a growing community bank, a large multinational financial institution or a nontraditional banking organization, we can help you create efficiencies, by improving your key processes, guarantying your platform’s maintenance and integrating your satellite applications, enhancing your performance. So that you heart continues to beat healthy, without any fats.
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Novabase LiveBanking
Time 52
Will you move faster ?
saving “I need my bank to move faster”. It’s a common request, both from employees and clients. Nowadays, faster answers and savings in time feel like “the new Eldorado”. And people are thankfully loyal when it happens. But sometimes speeding-up a process is not an option. And in those occasions don’t forget that giving extra care to a customer makes the experience of waiting more tolerable. If you can’t save them time, save them worries.
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Novabase LiveBanking
Our solution:
Specialized credit Crédito especializado
NbCredit by Novabase, is the solution built to simplify the management of Factoring, Leasing and Confirming products.
Lorem Ipsum
Easily integrated with the core banking systems, NbCredit dramatically reduces the need for manual intervention, Phasellus the interdum, odioand at ultrices vestibulum, streamlining operation eliminating errors. magna ipsum convallis enim, non sollicitudin augue lorem a diam. Nunc aliquet And, by allowing online transactions, it accelerates customer’s posuere laoreet. Duis vel nulla risus. Mauris non neque turpis, nec feedback and the bank’s revenue generation. lacinia odio. Aliquam aliquet quam in diam mattis cursus.
wahen w, or NoAg ta um woan se quI er ngo, hinh o te met sonã coisa la! á-ve mtprha con’ quI edo it to buy !
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Will you move faster ?
Highly configurable and adaptable, this solution brings flexibility to the bank’s product portfolio. It makes it easy to combine specific offers, matching the bank’s client’s needs, or launch new product variations, with a minimum time-to-market
I can easily adapt this solution to the needs of my clients!
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Novabase LiveBanking
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Will you move faster ?
Case in point:
Unfolding the benefits Products such as Factoring and Confirming, bring advantages both for banks and their business clients. For the customer, in addition to financing it represents a management tool. It reduce administrative costs, stabilizes the treasury, and decrease the risk of friction and charges. For banks, these products represent an extremely secure revenue source. And, giving access not only to the customer’s business operation, as well as their trading partners, they are also powerful business attraction mechanisms. But there is a catch. With so many companies involved, these chain operations become quite complex, difficult to implement and operate. Adopted by reference banks in Portugal, the application built by Novabase, allowed a 250% increase in BBVA operating margin, and more than doubled, in one year, the bank’s Factoring market share. NbCredit incorporates the know-how of Novabase with banks of every size and dimensions. What does this mean? A fast implementation. Full support in the business model definition. And results: More contracts, more customers, and especially, more satisfaction.
Novabase LiveBanking
Building the future What can we expect? Banks, today, are a commodity. Many clients don’t even think of “having a bank” anymore. They sometimes have a primary account, with an anchor product attached. But they easily “move around” between products, accounts, institutions. Seeking the latest promotion. So, how can we change this? Making a difference, towards people and for people. You’ll want to bring them real solutions with real impact in their lives. Becoming a part of their day-to-day, making it simpler and happier.
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Will you move faster ?
Lifestyle.
I want to pay my bills without worries. Convenience. Keep my family budget under control. Manage my credit. Get sound advice on my needs, within the right context, on the best timing. Be alerted if my attention is valuable. Without complexity. My bank account in my pocket: when I need it, it’s there.
Control. I want to understand my investments: what they are for me, what they mean for my future. I want to control my Savings. Not every little detail, just the important! I want to understand the risk of my financial choices. Be aware.
Protection. I need a protection layer tailored to my family. I need contextual Insurance products, safeguarding my life events, the risks involved, my investments, my assets and belongings. I need to control a service to design the outcome of what I can’t predict and don’t wish for, but know it’s possible. I need protection that fits with my life, my family, what we are doing, where we are doing it.
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Novabase Novabase LiveBanking LiveBanking
Seamless Mobility
Next stop
Our skills The Novabase way
Core Mobility
We blend design with deployment, we promote a culture of happiness and commitment, we turn customers into partners, we
grow
Like in networks of knowledge
and expertise.
We develop wherever we
go.
And no matter where we are,
60
Life
we make life
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Novabase LiveBanking
Turning thinkers into doers Do is Novabase’s mindset. Practicing “thinking is doing” is what distinguishes us. It’s the way we redesign our lives, allying technology to design. Working together to find new ways to solve the complex problems people and companies face today. Thinking differently to do things differently. It’s our way to implement innovation.
Are you
ready? 62
Our skills
Empathize . Stories collection and empathy findings . Why? Why? Why? Emotions behind behaviours . Identify users patterns and hidden requirements
Define . Empathy map: say / do / think / feel . Points of view: users / needs / insights . Select relevant points of view
Ideate . “How might we?” questions . Brainstorm for solution ideas . Select relevant solution ideas
Prototype . Tune and refine solution ideas . Identify variables to test . Build prototype and story script
Test . Show, don’t tell . Collect feedback . Refine ideas and prototype
The Do program is based on the Design Thinking methodology of the Stanford University.
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Novabase LiveBanking
Turning doers into achievers Our Business Solutions skills
ng IT Contracti
Customer Relationship Management
Advanced Custom ent Developm
Portals & Experience Design
Enterpr ise Resourc e Plannin g & Corpo rate Solution s
s kflow ss r o e W perl & Pa ions t Solu
Embedded systems
64
s Busines nce & Intellige ion enerat Next G s Analytic
ss Busine ses Proces ement Manag
e-Learning & Human Content Management
Corporate Performance Management
n ratio Integ icerv & Se ted n Orie tures itec Arch
Testing
Our skills
Our Infrastructure and Managed Services skills
e s rpris Ente unication m Com
Outsourcing and Managed Services
rise Enterp s m Syste
ate Corpor Cloud ting Compu
Information Security
IT ment Manage
Data ce & Fac nter ilities
A full service facility Novabase Agile Center is a support structure for the Continuous Service Model or Outsourcing Service, with multi-channel call desk, service desk, operation and monitoring areas. It integrates multifunction rooms and laboratories where demonstrations, testing and staging of large scale projects can be performed. Capable of 24/7/365 operation, it uses video conferencing and telepresencing, allowing for a permanent link to clients and partners. 65
Novabase LiveBanking
Turning achievers into leaders Powered by talent. Talent is what makes us grow. So we do whatever it takes to find and grow the best talent. Novabase Academy Creating jobs and knowledge Every year we go to the top universities and select the next generation of Novabase employees, who begin their careers with a period of intensive training. In 5 years the Novabase Academy has led to the hiring more than 400 recent first and master degree graduates. Novabase Campus Proud of what we know. But never satisfied. Novabase’s know-how is recognised by clients and competitors alike – but this only makes us want to know even more. So we have Novabase Campus: an on-going learning program across the entire company. Integrating technical and soft skills and different levels of progression, with the best trainers and a constant monitoring of quality and results.
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Our skills
Novabase & You A strategic partnership No partnership could be more strategic than the one between Novabase and its people. To make it effective, the Novabase & You talent management program gives them the tools to go as far as they can. Simple and transparent, it allows individual objectives to be harmonised with those of the company, leading to a made-to-measure development plan. And it provides clear criteria, known and shared by everyone, for evaluating the results.
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Novabase Novabase LiveBanking LiveBanking
Next stop
More than words
Seamless Mobility
At Novabase we know our actions count and we want to be the solution. We create jobs, knowledge and wealth that we share with people, society and the future. And because we want to ensure a global future, we invest in Core education. Mobility We give assistance in the completion of master’s degrees for our employees in a broad range of areas. With emphasis on Masters in Software Engineering and Human Computer Interaction, taught jointly by the Carnegie Mellon University (USA) and Portuguese universities, through the Like Novabase/CMU scholarship program. Life We contribute to the education of children in disadvantaged areas. In partnership with the American School of Lisbon, we developed summer courses in English and information technology for children aged from 9 to 10. With music, theatre, arts, technology, English and a lot of fun, we want to support a different kind of teaching and lend a helping hand to the life and future of many of these young people. We invest in connection between university education and the real world. Through Formula Student sponsorship we promote the link between future engineers and the national car industry for the creation of a single-seater electric car. The purpose of this competition is to get students to design, build and compete with their own version of the formula racing car.
68
69
Novabase LiveBanking
70
71
Novabase LiveBanking
72